Membership service manager jobs

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm 

Contract Type: Permanent

Annual leave: 25 days annual leave plus 8 bank holidays per annum

Salary: £25,890 a year plus NI and pension contributions

Location: ICN office in Bournemouth. Regular travel across BCP area

International Care Network is a Christian charity whose aim is to help to rebuild the lives of asylum seekers and vulnerable migrants. The UASC team provide Ofsted regulated supported accommodation to asylum seeking young people referred by various local authorities. We are looking for an experienced support worker to work within the UASC team to provide regular support to vulnerable asylum-seeking young people aged 16 to 24.

ICN provides benefits to staff including:

• Company pension scheme.
• A degree of flexible and hybrid working.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

We are currently recruiting a Content Writer to join our Content team within the Brand department. The purpose of the role is to write clear, accessible content that meets supports Battersea’s strategic objectives and meets audience needs. They will work to ensure all advice and support-based written content is clear, consistent, and on-brand.

Overall objectives include:

• Take direction from the Content Manager and work closely with teams across Battersea to implement written content plans that support both our strategic goals and the needs of our audiences.
• Create high quality, accessible advice and support-based content that follows brand guidelines and is shaped by audience insight.
• Use data, research and feedback to improve our written content and how we explain complex topics.
• Consult with senior colleagues across the organisation to understand content needs and timing - guiding and shaping requests where necessary.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working policy:

We operate a 50% onsite hybrid working policy, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages.

Acceptable use:

• Researching sector trends, company information, or general interview tips.
• Practicing interview questions with AI tools to improve communication skills.
• Using AI to support with structuring your responses.

Please do not:

• Submit AI-generated responses as your own during the interview.
• Use AI to impersonate or misrepresent your experience or skills.
• Use AI tools during real-time interviews.

Closing date: 25th August 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):
First stage interview (online) - w/c 1st September 2025
Second stage interview (in person) - w/c 8th September 2025

To apply for the role, please follow the link to apply and download our recruitment pack for more details on the role. 

We are recruiting a Challenge Events Fundraiser to grow PAPYRUS’ challenge event income by leading on allocated PAPYRUS own events, projects and campaigns and managing all third-party challenge events.

What you will do:

• Develop an events plan that will grow income using data from previous years to understand our supporters and build a creative and sustainable income plan for long term growth.
• Build and manage relationships with supporters across all communication channels and provide professional, relevant, timely and empathetic stewardship at all times.
• Raise awareness of PAPYRUS and its work by developing and delivering presentations and talks both online and face to face to supporters and facilitating necessary photo opportunities in line with GDPR for use if future promotional activity
• Manage costs and budgets for events, including forecasting, estimates and future year planning.
• Be proactive seeking out new initiatives and market trends in fundraising across the UK charitable sector.
• Participate in the development, implementation, and maintenance of PAPYRUS challenge event fundraising assets, collateral, materials, and policies and procedures ensuring all content is on brand and to a high standard.
• Working with colleagues in Business Support Services to use the data collected across all donation platforms to analyse and inform required reports and update existing reporting mechanisms.

To be successful in this role you will have:

• Previous experience of working in a fundraising role for a UK registered charity
• Experience of successfully managing a portfolio of third-party events
• Proven track record of successful relationship management with donors/ fundraisers
• Proven track record of working effectively in a team
• Experience in creating and monitoring budgets
• Experience using Raiser’s edge or a similar CRM database.
• Knowledge of regulatory environment for fundraising from events fundraising including sponsorship, data protection, Gift Aid (incl GASDS) and Fundraising Codes of Practice and regulation
• Good knowledge of data selection, data analysis, insight and application of datasets for maximum success
• Understanding of events fundraising
• Competence in the use of IT tools including Word, Excel and PowerPoint
• Ability to work some unsocial hours and travel to meetings / events as required across the UK

Please visit the careers site for the full job description and person specification for the role.

Salary: £30,559 per annum (SCP 18) progressing by increments to £33,366 per annum (SCP 23)

Hours: 36 hours per week  Location: Warrington

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: 31st August 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Booking Administrator

Are you friendly, professional, enthusiastic and dedicated to social values? If so… we need you!

This is an exciting opportunity for an experienced Administrator to join a dynamic and supportive team.

Position: Booking Administrator/Coordinator

Location: Remote

Hours: 37.5 hours Monday - Friday (30 hours possible for the right candidate), with additional on-call rota days (1 weekend in 4, plus 2 evenings per week, toil for any work done in those hours).

Salary: £24,500 - £27,000k per annum depending on experience (plus London weighting if applicable).

Contract: Permanent

Closing Date: 16th September 2025. Interviews will be held on a rolling basis, so early application is encouraged as we reserve the right to close the advert early

The Role

Join a co-operative providing British Sign Language (BSL) Interpreters and developing tech to support to users. The co-operative is co-run and co-owned by its members, who are Deaf people and BSL interpreters. You will work closely with the Operations Manager and Operations Team Leader to provide a high quality and efficient service, helping the business to achieve agreed targets whilst working to the co-operative’s ethos. 

Responsibilities include:

• Coordinating the provision of communication professionals for Deaf/Hard of Hearing people across for medical (including mental health) appointments and for other work in a variety of sectors (education, child protection, conference, employment, legal settings etc)
• Accepting and making calls
• Dealing with bookings and general enquiries in a fast-paced environment
• Supporting marketing and business development and communicating to members and external stakeholders
• Supporting other staff where necessary

The position is grounded in the co-operative’s ethos, ensuring financial processes align with the organisation’s values and strategic objectives. The co-operative is co-run and co-owned by its members, who are Deaf people and communication professionals. As an employee, you can become a worker member and have a say in how the business is run.

About You

You will have excellent customer service skills and experience in a client-facing role. With strong organisational skills and attention to detail, you will have the ability to meet strict deadlines, follow contractual service levels and prioritise your time effectively.

We are looking for someone with:

• Excellent IT skills with good knowledge of Word, Excel, Databases with the ability to learn how to use dashboards and other applications
• Excellent communication skills (written and verbal)
• Ability to follow processes and develop these where needed
• Problem solving skills and the ability to think outside the box
• Ability to work autonomously, yet with full support from management

Additional requirements:

• You must have a private place to work due to dealing with sensitive information
• You must have a stable internet connection
• You must have the right to work in the UK

Join the team and contribute to a meaningful and impactful mission while developing your career in a supportive and inclusive environment.

About the Organisation

The co-operative develops ethical tech to support the provision of British Sign Language (BSL) Interpreters and other communication professionals. The organisation values diversity and promotes equality and encourages and welcomes applications from all sections of society and are keen to receive applications from members of the Deaf community. We are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Benefits include:

• Cooperative membership and working means you get a say in decisions and your voice matters here
• Annual leave is 22 days (plus public holidays) with an additional day off for your birthday!
• Flexible working when possible with business need
• Matched employer pension contributions of up to 5%

You may also have experience in areas such as Customer Service, Administration, Client Support, Customer Service Officer, Administration Officer, Client Support Officer, Customer Service Coordinator, Administration Coordinator, Client Support Coordinator, Support Coordinator.

Please note NFP People are advertising this role on behalf of our client.  

We are searching for an enthusiastic Account Executive to work within our small but driven team.

The Business Support team plays a key role in the charity, as our work with employers, helping them improve their frameworks and cultures, also creates safer work environments for whistleblowers, and supports our whole operation financially.

The role is varied and will help you enhance your negotiation, persuasion, organisation and creative skills. The vacancy would suit individuals who have some sales experience, and want to develop and enhance this, applying this experience in an environment that has a societal impact.  It may also suit a graduate looking to work in a unique business development setting. Crucially, we are looking for self-starters who use their initiative to contribute great ideas and succeed with their sales. 

Purpose:

You will generate income for the charity by identifying and securing new business, and maintain strong relationships with existing members and clients in order to explore further business opportunities with them.

The role will be selling Protect’s training, consultancy and membership services to employers who want to strive towards positive speak-up cultures.

Key responsibilities:

• Creating and converting a pipeline of potential members and other clients, in order to hit sales target and achieve KPIs
• Selling the charity’s services to inbound enquiries, resulting from marketing activity by the charity (eg webinars, SEO, social media and conferences)
• Enhancing the client relationship with existing clients through effective account management, and upselling services
• Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches
• Assist with business development projects and focuses including sector approaches, including round tables, breakfast briefings)
• Being a positive ambassador for the charity at national exhibitions, events and conferences

Required Experience & Skills

· Willingness to learn

· Passionate about excellent client service

· Ability to manage a varied workload with competing demands 

· Commercially aware with good business acumen and financial awareness 

· Excellent communication and interpersonal skills 

The Executive Director is a senior leader driving income generation, stakeholder engagement, and strategic operations. Reporting to the CEO, they lead fundraising efforts, including an imminent transformative £5m+ Capital Campaign, and ensure excellent customer service. The role blends fundraising leadership with operational oversight, supporting audience engagement and organisational values. It’s a dynamic opportunity to shape Glasgow Film’s future and secure its long-term sustainability and growth

We’re seeking an ambitious and strategic fundraising leader with a strong track record of securing income from grants, sponsorship, and philanthropic sources and a keen eye for detail. Ideally, you’ll bring experience of working on a previous capital campaign (however, this is not essential) and be ready to step into a broader senior leadership role, helping to shape overall organisational culture and strategy. This is an opportunity for an experienced fundraiser who’s ready to take the next step in their career and help lead one of Scotland’s most dynamic cultural organisations.

Job title: Development Assistant

Hours: 35 hours per week full time. We are open to flexible working and hybrid options for this role.

Reporting to Development Manager

Salary £24,000

Wells Cathedral is a masterpiece of English Gothic architecture, renowned for its astonishing beauty, historical significance and its international reputation for music.

It stands as one of the most impressive cathedrals in the UK and is a world-class centre for worship and mission, inspirational music and creative engagement with young people and visitors from around the world.

Are you an ambitious, pro-active and confident self-starter looking for a new challenge?

Are you keen to expand your knowledge of fundraising and help to conserve and maintain Wells Cathedral for future generations?

Would you like to bring your exceptional administration skills to an important place of worship and a world renowned heritage organisation?

The Development Assistant is an essential part of the Cathedral’s fundraising function and provides important support to the team, streamlining processes, acting as a first point of contact and managing the fundraising database for the organisation.

As Development Assistant you will:

· Have fantastic communication skills and excellent customer service as the first point of contact for all enquiries and managing the Fundraising inbox.

· Enhance the development team through robust administration processes and providing essential administrative support across all income streams, including administering the Cathedral’s Planned Giving scheme.

· Work with the Finance team to efficiently manage payment processes and administration and ensure timely acknowledgement of gifts.

· Support excellent donor engagement and stewardship through thank you letters, mailings, creation of literature and event co-ordination and support.

· Assist collating information and co-ordinating regular supporter communications across different channels to inspire people and demonstrate the impact of support.

· Deepen supporter relationships through accurately recording all income and activities on the Cathedral’s CRM system. Maximise the effectiveness of the CRM and keeping records up to date. (We are currently reviewing our systems, and this role will be instrumental in supporting implementation of any new systems.)

· Assist in the preparation and analysis of data and reports for use by the wider team to support future plans and activity.

· Amplify the prospecting work of the team by undertaking preliminary research and preparing briefing materials, in consultation with members of the team.

· Showcase the work of the Cathedral through supporting event organisation.

· Be keen to develop your fundraising skills and undertake relevant training and skills development to keep up to date with the changing requirements of the role.

· Support the team through additional duties as reasonably required to assist the smooth and efficient running of the Development Team and maximise the impact of the fundraising function. Some weekend and out of hours working may be required.

We would like to hear from you if you:

· Have enhanced the work of a team by providing excellent administrative support.

· Are passionate about working for Wells Cathedral and making an impact on an important heritage organisation.

· Are keen to expand or develop your fundraising experience. Previous fundraising experience is not essential for this role. We welcome applicants with enthusiasm and a willingness to develop your skills in an exciting and supportive environment.

· Enjoy building relationships with people and offering exceptional customer service.

· Have experience of using a CRM or a similar database system and can process data accurately and efficiently and in line with all appropriate regulatory requirements.

· Realise the importance of accurate record keeping and have excellent attention to detail and strong numeracy skills.

· Enjoy connecting with people and inspiring them through strong written and verbal communication skills

· Enjoy a varied workload and can meet deadlines and prioritise.

· Have a positive and creative approach, with experience working collaboratively.

The successful applicant will also be expected to share in Wells Cathedral’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We currently operate a hybrid model of working and are open to discussing flexible ways of working. This is because we want the best people for our roles, and we recognise that sometimes those people need more flexible working patterns. Please get in touch to arrange an informal conversation ahead of applying to learn more about us and why this opportunity is right for you.

To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager.

In return we offer:

· 6.6 weeks of annual leave per annum inclusive of bank holidays. The holiday year runs from 1 January to 31 December.

· A discount of 10% is available in the Cathedral Shop and Café.

· Staff training and opportunities to develop your skills.

· Pension Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

<50 3% 5%

50–55 4% 8%

>55 5% 10%

· Parking spaces are available in the Cathedral car park. Cars are parked at the risk of the owner.

· All reasonable working expenses will be met in line with Cathedral policy.

The appointment will be conditional on the satisfactory completion of all pre-employment checks, including a basic DBS check. A probationary period of 6 months will apply to this post.

Timetable

Closing date: 7 September 2025

Interviews: 24 September 2025

Ombudsman Case Handler

Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life? 

Are you skilled in complaint handling and provide excellent customer service?   

We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.

This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors.  Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!

Position: Case Handler

Location: Reading/Hybrid

Hours: Full-time, 35 Hours per week (part-time working considered)

Salary: £34,099 to £39,631 per annum

Contract: Permanent

Benefits include:

• Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
• Contribution to Gym membership (on completion of probation)
• Attractive defined benefit pension scheme
• Enhanced maternity and paternity pay

Closing Date: Monday 08 September at 10am.

About the Organisation

Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.

About the Role

As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints.  This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.

Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.

Responsibilities include:

• Determine whether complaints are eligible for review and communicate decisions to students;
• Request and obtain documentation and information from higher education providers, students and student representatives;
• Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
• Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
• Conduct reviews of complaints, draft and issue Complaint Outcomes

About You

You will have:

• Excellent written and oral/ telephone/video call communication skills.

• Excellent interpersonal skills.
• A customer service focus.
• High level of accuracy and attention to detail.
• Ability and willingness to learn new processes and procedures with a positive attitude.
• Resilience to work in a demanding and high-volume environment.
• Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
• Strong and recent experience of using Microsoft Word, Excel and Outlook.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Governance Officer

Do you have a governance and administrative background?

The ombudsman service that deals with complaints from higher education service users are looking to recruit a Governance Officer, so if this sounds like you… then apply today!

Position: Governance Officer

Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation)

Hours: Full time open to part time with a minimum of 28 hours per week.

Salary: £40,583 plus great benefits, including Defined Benefit Pension Scheme, generous annual leave allowance, contribution to gym membership

Contract: Permanent

Closing Date: 27th August 2025

Interview Date: Interviews will be held at the Reading office from week commencing 22 September 2025.

About the Role

The Governance Officer provides efficient, proactive and values led governance support to ensure that all governance work is achieved within set time scales.

Duties include
 

• Supporting the Head of Leadership Office & Governance to ensure that the organisation keeps up to date and fulfils all governance and charity requirements whilst promoting, implementing and monitoring good governance policies and procedures;
• Support delivery of organisational compliance with reporting and meeting the regulatory requirements of Companies House and the Charities Commission through maintenance of the organisation’s on-line accounts.
• Planning and arranging the annual schedule of Board and Committee meetings and manage logistical requirements including diary liaison for the meetings;
• Acting as liaison person for Board members (booking hotels, dealing with expense claims,responding to routine queries etc.);
• Administering the whole process of Board & Committee meetings including minute taking and drafting clear, well structured, Board and Committee papers.

Full details of the job and person specification can be found once you click to apply.

About You

You will have a strong governance or administrative background in a professional setting and be able to deal with complex organisational duties as well as more routine administrative tasks, you will be resilient with excellent interpersonal and communication skills.

The charity values diverse backgrounds, life experiences and perspectives.  It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service.  It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds.  Applications for full-time or part-time working will be considered.

Qualifications

Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.

You may also have experience in roles such as Governance, Governance Officer, Governance Administrator, Admin, Administration, Administrator, Governance Support Officer, Governance Support. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Working within experienced and committed teams, the Behaviour Change Worker will deliver trauma responsive interventions including one to one support and group work to prevent harm.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

There is a requirement for evening working – approximately once per week to deliver group work interventions. There may be a requirement to work weekends. 

Key Responsibilities

• Complete specialist risk assessments according to service guidelines and Respect standards, alongside developing personalised safety and support plans for programme participants.
• Deliver one to one specialist behaviour change interventions for people with vulnerabilities, complex or multiple needs and those who require additional support to access our services.
• Co-facilitate short term and long-term group work, providing a Respect accredited DVPP (Domestic Violence Perpetrator Programme) programme.
• Promote the service externally and ensure our interventions are accessible.
• Provide proactive, trauma responsive and holistic support, with a focus on increasing victim safety and reducing the risk posed by a perpetrator.
• Work within a multi-agency framework to effect change, manage risk and ensure safeguarding of vulnerable adults and children is paramount.
• Offer professional consultancy, training and advice to other agencies on working with perpetrators.
• To work collaboratively with colleagues to ensure the safety of the victim is held central.
• Represent the service user voice in a multi-agency context.
• Attend Multi Agency Risk Assessment Conferences (MARAC) and Multi Agency Public Protection Arrangements (MAPPA) meetings as required.

General

• Live and embody the FearFree values – kind, receptive, open, pragmatic, robust and expert.
• To promote the service to external agencies where applicable.
• Give information and support to service users regarding their other needs and refer them to other support services as required.
• Ensure our service is widely accessible – adapting practice as required to suit individuals.
• Work across a large geographical area to ensure locality is not a barrier to accessing services.
• Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm.
• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working.
• Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues, via promotion of service and institutional advocacy.
• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures.
• Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues.
• Support colleagues in all services across FearFree as required.
• Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation,
• To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake all statutory and mandatory training, as required by the organisation.

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and Equal Opportunities form direct to FearFree.

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

We are recruiting for a qualified Youth Worker to join our Family and Youth Services. You will plan, deliver and evaluate youth club activities for young people and ensure that all safeguarding, regulatory and health & safety requirements are met. Actively engaging with young people in informal learning opportunities that promote their physical, mental, social and emotional development.

This role requires a minimum of 2 years experience of leading youthwork sessions, either centre-based and/or detached. The candidate must have a minimum of a Level 3 Youth Work qualification or equivalent, and must be a driver due to the delivery of detached work on the Y Bus. In addition the role requires evening work during Term Time.

Key responsibilities:

• To actively engage with young people aged 10 to 18 in a wide range of youth work programmes that promote personal and social development
• To plan, deliver and evaluate our YMCA East Surrey Youth Work offering
• Coordinate YMCA’s detached programme – Y Bus and Street Talk including liaising with partner agencies. This includes driving our Y Bus.
• Coordinate YMCA’s holiday programme including applying for funding and delivering residentials.
• To oversee part time staff and volunteers, providing professional support and guidance.
• Delivering information, advice, and guidance to young people referring to specialist agencies where appropriate
• To meet with young people and set an action plan to assist with their social and personal development.
• To record and collect data with various tools and to use this to evaluate the effectiveness of youth work programmes.
• Involve young people in co-production of all the youth work undertaken
• Liaise with local partners and stakeholders in schools, the voluntary and statutory sectors to enhance the coherence, range, reach and quality of services for young people.
• To supervise the activity environment to ensure physical and emotional/personal safety for all children and young people attending

We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community.

PAY:

• £26,780 - £29,974 dependant on experience

BENEFITS:

• Be part of a long-standing and well-respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme
• On site parking

CLOSING DATE: 15 August 2025

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.

This is an opportunity to join Refuge as a Health IGVA supporting women and children who are impacted by different strands of Violence Against Women and Girls (VAWG). You will work closely with victims of VAWG from the point of crisis, to provide high quality independent advocacy and support to survivors of VAWG at the highest risk and their children.

The Health IGVA will train and provide ongoing support to GP practices and other health professionals and providers to enable primary and secondary care staff to be able to effectively talk to their patients about gender based abuse and different strands of Violence Against Women and Girls (VAWG): including Domestic abuse and violence (physical, sexual, emotional,  psychological, economic or tech abuse)​​, Sexual Violence (Rape and sexual assault​)​, Stalking and harassment ​, Sexual exploitation ​​(including women working in sex industry and Child Sexual Exploitation)​​, Female genital mutilation (FGM)​/cutting , Forced marriage​​, So-called ‘honour’-based abuse, provide early identification and offer appropriate care pathways for survivors of all genders, aged 16 years and over and their children, living, working or/and studying in Lambeth.

The post holder will work in partnership with the local Integrated Care Board (ICB) and the Gaia Service Manager to proactively develop and maintain links with health providers in the local area and build links with health professionals and support agencies. 

The job involves working within a multi-agency framework consisting of the Multiagency Risk Assessment Conference (MARAC) and local partnership protocols and procedures that prioritise the safety of survivors. The post holder will empower survivors by providing them with emotional, practical and personal welfare support.

The job involves informing survivors of the full range of civil, criminal, and practical options that might increase their safety. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 4 September 2025

Interview Date: 18 and 19 September 2025

Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)

Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent

Hours: 37.5 hours per week

The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:

· Close working relationships with Housing colleagues 

· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on 

· Specialist support for survivors at the moment of crisis 

· Provision of advocacy; supporting survivors to access safe accommodation 

· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager 

The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.

The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 26 August 2025

Interview Date: 4 and 5 September 2025

We are recruiting four part-time Regional Support Officers to work across Wales, providing direct support to eligible community groups and social enterprises through our membership services and programmes, and helping to nurture and connect the network of groups in each area.

We’re looking for enthusiastic and well-connected people who have direct experience of, and a passion for, the social and community business sector in Wales, and who have experience of running, developing and/or supporting community groups and enterprises. We need dynamic communicators, and people who can build relationships between groups and with key partners.

We want people with a variety of backgrounds and experiences who can contribute to a pan-Wales team of Support Officers, supporting community groups, social enterprises and development trusts who are driving the change their communities need for a brighter future.

• Job title: Regional Support Officer (x4) – North, Mid, South-West and South-East Wales
• Salary: £29,680 – £33,920 pa (FTE)
• Hours: 3 – 4 days per week (0.6 – 0.8 FTE), 21 – 28 hours per week
• Location: Remote, home-based
• Summary of Role: To support social enterprises and community groups through a range of direct interactions, resources, networking, and signposting, ensuring excellent member experience, retention and growth.