Mental health volunteer volunteer roles in london

We are seeking a skilled and passionate Volunteer Trust & Grant Bid Writer to help secure funding that will enable us to continue and grow our life-transforming work in Christian mental health. Working with the Director of Development, the role will involve identifying funding opportunities, preparing compelling grant applications, and helping us build strong relationships with trusts and foundations aligned with our mission.

Mercy UK is a Christian mental health and wellbeing charity, committed to equipping people to live free and stay free through a range of trauma-informed, faith-based support services. From our flagship Freedom Journey programme to practical resources like Keys to Freedom, we support individuals navigating emotional and spiritual challenges and empower churches and Christian organisations to provide meaningful, transformational support.

Key Responsibilities

● Research suitable grant-making trusts and foundations, with a particular focus on those funding mental health, faith-based initiatives, and/or community wellbeing.

● Work closely with the Director of Development to maintain a pipeline of prospective funders.

● Draft high-quality, tailored funding applications that reflect the heart, outcomes, and impact of Mercy UK’s work.

● Collate and interpret project data, outcomes, and financial information to support applications.

● Support the development of template responses and maintain accurate records of submissions and outcomes.

● Assist in preparing follow-up reports or updates required by funders.

What We’re Looking For

● Strong written communication skills with the ability to craft persuasive and inspiring content.

● Attention to detail and the ability to work independently.

● Experience of fundraising through trusts and foundations, or equivalent transferable experience in writing bids or proposals.

● An ability to articulate and represent Christian values and ethos respectfully and effectively in written applications.

● Passion for mental health and wellbeing, and alignment with Mercy UK’s mission and values. 

What You’ll Gain

● The opportunity to make a meaningful contribution to a growing, impactful charity.

● Experience in trust and grant fundraising, with support and guidance from our development team.

● A chance to use your skills to directly support the emotional, spiritual, and mental wellbeing of individuals across the UK and beyond.

● References and testimonials for future opportunities.

● Access to Mercy UK’s Employee Assistance Programme with Health Assured

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Listening volunteers provide ongoing face-to-face support to visitors on regular, fortnightly 4-hour shifts during which they meet with up to 3 visitors (for up to 50 minutes each). In order to ensure continuity for our visitors we require a one-year minimum commitment from our LVs, as well as three months’ notice of intention to leave.

No experience or qualifications are necessary – we provide full training in active listening.  We look for warmth, empathy and resilience in our volunteers and the ability to be non-judgemental and avoid giving advice.

We are primarily recruiting Listening Volunteers for our new site near Liverpool Street. We also have limited vacancies available at our other sites in Hammersmith, Pimlico and Kings Cross.

About the role: Advocacy Placement Volunteering You will be providing remote (office based/virtual) advocacy support for people impacted by hoarding behaviour (PwHB) who may be facing a variety of situations including legal, financial, psychological and discriminatory abuse/neglect. You will be working with trained colleagues to alleviate housing, benefits, mental health and other problems experienced by HUK's participants. HoardingUK (HUK) works to bring services together to improve person-centred, cost effective and time managed support.

The role: • Volunteer at HUK a minimum of one half-day (4 hours) each week. • Provide timely support to those using the service . • Maintain a caseload of up to three clients at each advice session. • Comply with HUK's case-management procedures, training programme and other relevant policies and procedures. • Work collaboratively to create an action plan with participants and professionals. • Assist in facilitating phone, correspondence, emails to statutory services and others. • Signpost to relevant external services based on participant need. • Keep accurate records. • Promote choice and control.

Who should apply

: • Trainees/professionals with interest/experience in mental health, housing, social care, legal frameworks, etc. • Passionate people committed to standing for rights. • People with lived experience of mental health and/or hoarding behaviour. • The ability to work sensitively and professionally with people who may be facing a variety of situations including discriminatory abuse and systemic neglect. • A commitment to values of HoardingUK Training on hoarding behaviour, advocacy and other relevant areas will be provided.

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Organisation Overview

Clean Break provides Theatre and writing based opportunities, including workshops from our studios in Kentish Town NW5 for women who have lived experience through the Criminal Justice System or women at risk of offending with drug/alcohol and/or mental health needs. We work in a safe, women-only environment, creating opportunities for women to develop personal, social, artistic and professional skills.

Directions

Buses: 46, 88, 134, 214, 393
Tube: Kentish Town (Northern Line) – Kentish Town station is closed for 1 year.
Overground: Kentish Town West

Role Title

Catering Volunteer (Women Only)

Responsible to

Members Support Manager and Volunteer Manager

Purpose/Summary of role

We are looking for enthusiastic volunteers to be a part of the Catering Team.  To assist with the preparation and service of nutritious food to our Members, maintaining Health & Safety and kitchen hygiene standards

Description of tasks

Food Preparation – catering for daily lunches and internal and events, tasks include prepping, cooking, dishing up and serving, washing up and clearing up kitchen.  Ingredients will be cooked, from fresh, frozen, or tinned stock to create healthy meat and vegetarian/vegan dishes.   To assist with periodic intensive cleaning of the catering space.

Time Commitment

3 months with end of season review to continue.

Flexible one day a week either on:

Mondays 10-2.30pm

or

Wednesdays 10-2.30pm

Skills and Qualifications

This role would suit someone who enjoys cooking and working as part of a team
A basic level of cooking knowledge and ability to follow instruction is essential.

Some experience or a desire to work with vulnerable women who have been through the Criminal Justice System or at risk of offending.
Desirable that candidate is locally based
Friendly, efficient, reliable, able to take initiative

Disabled Access

Yes – Wheelchair accessible

Training and Induction

Yes – induction, ongoing support and training will be provided.

 Food and Hygiene Level 2 qualification must be undertaken or updated within 1 month of taking on role, provided by Clean Break.

Food Standards Agency:  Safer Food Better Business for Caterers:

· Food Allergen

·  Open Checks and Closing Checks

·  Temperature control and readings,

· Food labelling

· Food handling and Transport

· Cross-contamination of foods

· Occupational Health

· Cleaning

· Supervision

Expenses

Yes – Travel and lunch

Recruitment Method

CV, informal discussion, reference, trial period, Basic DBS

 The post is open to women only

(exempt under the Equality Act 2010 Schedule 9, Part 1)

We encourage people with lived experience to apply

At Merstham Community Facility Trust our vision is thriving community where every resident has the opportunity to belong. We aim to support, empower and connect the people of Merstham.

The purpose of the charity is to support the Merstham community by delivering services that reflect the needs and ideas of local residents. We are committed to championing community led projects, events and volunteering opportunities, and we strive to foster a sense of belonging, enhance personal development and promote wellbeing.

If you are a committed and enthusiastic person who wants to make a difference to the lives of the people of Merstham then this could be the volunteering position for you!

Our key initiatives are:

Addressing financial hardship by running a food club, hosting a food bank and providing a Community Fridge, using surplus food collected from local supermarkets and making it accesible to local residents, also saving tonnes of food ending up as waste. During the winter we provide a 'warm hub'

Improving Wellbeing including activities to address social isolation for example a community allotment, bee keeping, chatty tables, Craft tables, games evenings and a Cinema Club -aimed at reducing social isolation in the elderly. We have a number of mental health initiatives and have trained 20 Community Champions - who can give basic advice on mental and physical health issues. We organise various community events for example an Easter Egg Hunt, Christmas Fayre and Coach outing to the coast.

Community Enablement Signposting to support, including access to Citizens advice, food bank and support groups. Employment support - provided by partners at the Hub to assist path to employment and increase employability. Up-skilling and training of volunteers and Lead volunteers to put skills back into our community, IT support

The Board is currently composed of six trustees and two associate trustees. We employ a manager, four part time office staff and three caretakers who conduct the work of the charity. There are about 60 volunteers and 20 Wellbeing Champions involved in the Hub, carrying out activities such as IT support, reception duties, Repair cafe etc. During the winter months we run a 'Warm Hub' where people of reduced means can receive a cup of tea, biscuits and a friendly welcome.

 As Chairman of the Board of Trustees you will play a vital role in shaping the future direction of the charity, and securing it's success in challenging the social inequalities faced by the community of Merstham.

Core Skills

1. Leadership & Facilitation

   • Ability to lead and inspire trustees and volunteers.

   • Encourages participation and manages diverse opinions.

2. Communication

   • Clear, respectful, and persuasive speaking and writing.

   • Able to represent the charity in public and with stakeholders.

3. Governance & Strategic Thinking

   • Understanding of charity governance and trustee responsibilities.

   • Can help develop and oversee long-term plans.

4. Meeting Management

   • Skilled in chairing meetings effectively, ensuring they are focused, inclusive, and productive.

5. Financial Awareness

   • Basic understanding of budgets, funding, and financial accountability (doesn’t need to be a finance expert).

6. Conflict Resolution

   • Ability to manage disagreements constructively and maintain harmony on the board.

Key Attributes

1. Integrity

   • High ethical standards and commitment to the charity’s mission.

2. Commitment

   • Willing to dedicate sufficient time and energy.

3. Impartiality

   • Treats all opinions fairly and avoids favouritism or personal agendas.

4. Empathy & Community Focus

   • Understands and connects with the community the charity serves.

5. Confidence Without Ego

   • Willing to make decisions and stand by them, but open to being challenged.

6. Reliability

   • Can be counted on to follow through with responsibilities and support the board and staff.

Optional but Valuable

• Fundraising experience

• Policy or nonprofit background

• Local community ties

• Experience managing volunteers

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions.

To enhance the Safe Space service provision as experts by experience, supporting service users and their peers on their recovery journey.

Main Responsibilities

To work closely with the HFEH Mind Safe Space team in supporting, encouraging and motivating the people that attend our services in their mental health recovery journey. Utilising their knowledge gained through lived experience and promoting recovery through visual recovery

Tasks

· Signpost Safe Space attendees to appropriate support services

· Supporting with Self Referrals to community support services

· Promote recovery by means of visible recovery

· Promote mental health and applicable community services

· Utilise listening and communication skills to support individuals attending the Safe Space Service

· Conduct follow-up calls and face-to-face appointments supporting the recovery journey

· Assist with the completion of recovery plans

· Motivate and encourage community engagement

· Support with the development and updating of borough resources and asset mapping

· Co-facilitate with psycho-educational or informational groups

· Support service users with paperwork

General Responsibilities

• Attend and conduct required training in line with company guidelines

• Attend monthly supervisions as agreed with supervisor

• Contribute ideas and feedback to improve service provision

• Abide by company policies and procedures

• Undertake any other duties commensurate with the level of the role.

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.

• Share our commitment to safeguarding adults and children at risk of harm.

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.

Type of person we are looking for:

Essential

· Knowledge and understanding of issues facing someone with a Mental Health illness/disability

· Knowledge and understanding of utilising mental health services

· Excellent communication skills

· Excellent listening skills

· Willingness to embrace empathy and compassion

· Ability to work with Safe Space service Users demonstrating a non-judgmental attitude and withholding bias

· Clear understanding of professional boundaries

· IT literate

· Able to support service users with form filing and making phone calls

· An understanding of the importance of professional integrity in relationships with service users, peers and other relevant professionals.

Desirable

· Knowledge and understanding of issues facing someone with a other support needs/services e.g. substance misuse, domestic abuse, debt, homelessness

· Knowledge of the borough and support available

· MS office proficient

· Experience/ knowledge of the Health and Social Care Sector

Time commitment and expenses:

· Minimum of 8 hours per week during (our core hours of 2PM – 10PM. )

· We request a minimum commitment of 6 months of volunteering after the completion of your induction.   

Mind in Havering, Barking & Dagenham is looking to recruit a number of people to join its Board of Trustees and provide positive leadership and direction. As a Trustee, you will be part of a team responsible for the strategic and financial management of the charity, ensuring that our core purpose is carried out and help promote our positive vision:

 “We will not give up until everyone experiencing a mental health problem gets both support and respect.”

About Mind in Havering, Barking & Dagenham

Established over 50 years ago, we are a local mental health charity based in Havering. We provide services to people living in Havering and Barking & Dagenham who are experiencing mental health problems. We also campaign for better services, deliver training and raise awareness of mental health. We are affiliated to national Mind, but we are an independent charity and raise our own funds.

What we are looking for

We welcome applications from people of all ages and backgrounds. We want to broaden the diversity of our Board to create a group that truly represents the communities that we serve across both Boroughs. We are particularly interested in applications from individuals who have skills and expertise in one of the following areas:

• Hands on support for our events
• Digital marketing
• Equality, Diversity & Inclusion
• Health Inequalities and NHS
• Barking & Dagenham Borough
• GDPR
• Safeguarding
• Clinical/public sector commissioning
• Legal

The competencies we are seeking include

• Interest in or lived experience of mental health problems.
• Leadership skills, strategic thinking and strong networking abilities.
• The ability to analyse complex information, to think creatively and to generate solutions.
• An ability to work effectively and constructively as a member of a team.
• Time management skills to handle multiple priorities.
• Previous Board and/or Trustee experience is desirable but is not essential.
• You must be willing to participate in Board meetings every two months and join one of our four, active sub-committees.

How to apply for the role

Please take a moment to explore our website, where you can submit your application and hear directly from one of our current Trustees as they share their experience in the role.

About the role

You will be delivering our telephone helpline model to people impacted by hoarding behaviour who may be facing a variety of situations including legal, financial, psychological and discriminatory abuse & neglect. You will have your own case load of weekly telephone calls and work towards SMART goals to assist the participant in managing and improving their space and hoarding situation

The role consists of:-

· Building rapport with your assigned participants and offering them one-to-one support over the telephone

· Delivering our support model of 27 phone calls

· Assessments of incoming cases (further training will be provided)

· Complying with HUK's case-management procedures, training program and other relevant policies and procedures.

We are looking for:-

· Individuals or professionals with interest and/or experience in mental health

· Psychology graduates or students looking for experience or a student work placement

· Individuals with lived experiences of hoarding

· Individuals with the ability to work sensitively and professionally with people facing difficult circumstances

· A commitment to volunteering with us for one year and for four hours each week

· Office working (Islington) or remote

· A commitment to values and ethos of HUK

Role Description:

This role sits within our Men’s Minds project, based in Hounslow. The aim of the service is to improve men’s mental health outcomes by developing a mental health network supported and directed by the voices of its members.

This will be achieved through three service strands: 1) Peer support network, 2) Psychoeducation workshops, addressing common needs of men’s mental health 3) Outreach support to raise awareness of men’s mental health and promote this service.

The role of the Peer Volunteer will be to support the Project Coordinator with developing and delivering various workshops and events. You will also take the lead in developing peer led support. Staff within the service will provide person-centred, practical and emotional support, face to face in a group basis to individuals who may have challenging life experiences.

At the start of the placement you will be in weekly training sessions and shadow mental health groups with the general public. Over time you would develop skills to run these groups and using your own interests create workshops for these service users. We would be keen to work with you to develop your own interests related to this project such as marketing, fundraising or strategy.

This volunteer position tends to attract students training in psychology, counselling and or social work. However, we would welcome your application should you be able to demonstrate a keen interest in this field.

Our timetable which you would be working within is:

Walk and Talk: Tuesdays 2-3.30pm

A chat and some fresh air in a loop around Inwood Park. 

Men’s Support Group: Tuesdays 6-8pm

A deeper chance to share your experiences and needs.

Homeless Support: Thursdays 9.30-11am

Based at Trinity Church

Lunchtime Coffee: Thursdays 2-3.30pm

Come meet us in our space, bring food if you like. 

We are looking for volunteers who:

• Identify as male
• Can learn new skills quickly and are passionate in motivating themselves and others.
• Have lived experience of mental health challenges
•  Are a non-judgemental and friendly individual
• To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity
• To feel comfortable engaging with people with mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk
• Are empathic and understands the stigma / social bias's surrounding mental health
• Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate
• Are comfortable with co-producing and co-facilitating peer led workshops
• To assist the Project Coordinator with admin and planning
• Are able to take on any ad hoc admin/support responsibilities

What's in it for the volunteer?

Volunteering at Mind is a fantastic opportunity to get involved with a nationally recognised charity. We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role.

We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector.

To apply, please send your CV and expression of interest addressing the below answers

Please tell us why you would like to volunteer at Men’s Minds at HFEH Mind? (minimum 50 words)

Please share any relevant skills or experience you have for the role, particularly in counselling or mental health skills.  This may include education, work or voluntary experience (minimum 100 words)

Perinatal Support Volunteers provide one-to-one support to parents during pregnancy and up to nine months after the birth. These parents either have mental health issues or are at risk of developing them.

Perinatal Support Volunteers visit these families once a week (usually weekdays during working hours) for 2-3 hours, providing emotional support and practical help in the family’s home or local community. Support is aimed at empowering parents and building resilience beyond the support period.

The type of support Perinatal Support Volunteers provide to parents may include:

• An empathetic and non-judgemental listening ear
• Support to prepare for parenthood
• Support to build confidence in parenting skills
• Support to develop a positive relationship with their infant
• Support to establish daily and weekly routines
• Support to take time for self-care
• Support to manage the things that are causing stress
• Support to access relevant services
• Support to access local green spaces
• Support to make connections with other parents

No special qualifications are necessary to become a Perinatal Support Volunteer, but Home-Start volunteers are usually either parents or grandparents themselves, or people with experience of young children and family life. We particularly welcome volunteers with lived experience of perinatal mental health challenges.

About Us

Suicide Awareness Prevention UK (SAPUK) is a dedicated, non-profit Community Interest Company (CIC), established in 2016, focused on providing support to individuals dealing with suicidal thoughts and tendencies. Our goal is to guide people from distress toward hope, helping them regain the strength to live their lives to the fullest.

Our Work Environment Includes:

• On-the-job training
• Growth opportunities
• A relaxed atmosphere
• Flexible working hours

Job Description

SAPUK is looking for volunteers to assist with our support services, which run daily from 6am to 11pm. Volunteers will engage through our instant messaging support line, which operates via Meta and offers anonymous communication via our website. The service is managed through a free app, available for download on all smart devices.

Over the years, our dedicated team has supported countless individuals, helping them overcome feelings of distress and guiding them away from the darkness. As a volunteer, you’ll be part of a compassionate team, committed to providing life-changing support.

SAPUK offers regular training to help volunteers enhance their skills and gain invaluable experience. Volunteers will become part of a supportive, collaborative team that prioritizes mental health and the well-being of both those we serve and our volunteers.

Volunteer Requirements:

• A minimum of 6 hours per week (one shift, or split into two 3-hour shifts).
• Flexible shift options to fit your schedule, with shifts ranging from 6am to 11pm.
• We’re looking for individuals who can commit to at least one shift per week, though we’ll work to accommodate your availability.

Shift Patterns Available:

• 6am - 12pm
  1. 6am - 9am
  2. 9am - 12pm
• 12pm - 6pm
  1. 12pm - 3pm
  2. 3pm - 6pm
• 6pm - 11pm
  1. 6pm - 9pm
  2. 9pm - 11pm

Application Process:

• You must be based in the UK (no overseas applications accepted).
• Strong attention to detail and excellent communication skills are required.
• Strong proficiency in English is essential.
• Successful candidates will be contacted to complete an application and confidentiality form and provide two references (one work-related, one educational or work-related).
• Following the submission of the forms and references, we’ll arrange a call to discuss the role, then provide you with a training video.
• Volunteers will be added to our WhatsApp groups, and you’ll begin shadowing more experienced team members before taking on your own chats.
• Shadowing typically requires 9-18 hours, depending on your confidence level.

Please note: This role may be distressing at times. Our team is incredibly supportive, and volunteers are encouraged to reach out to team members whenever necessary.

Person Specifications

If you’re passionate about mental health and want to help those in need, SAPUK is the place for you. As a volunteer, you’ll make a significant difference while joining a caring and selfless team.

Requirements:

• Must be 18 or older.
• Minimum commitment of 6 hours per week, with flexible scheduling options.
• Must have WhatsApp and Facebook (or be willing to get them).
• A working email address and phone number linked to WhatsApp are required.
• Willingness to download an additional app and join multiple WhatsApp groups to communicate with the SAPUK team and support individuals.

Benefits:

• Remote work (work from home)
• Gain valuable experience
• Be part of a supportive team
• Work flexible hours, including days, nights, and weekends
• Volunteer benefits package

Job Type:

• Volunteer

Location:

• Remote (UK-based applicants only)

Job Type: Volunteer

Pay: None (Voluntary)

Expected Hours: Minimum 6 hours per week

Schedule:

• Day shift
• Night shift
• Weekend availability

Licence/Certification:

• DBS (preferred, not essential)

Work Authorization:

• Must be based in the UK 

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Join us on Christmas Day to spread joy and warmth in our Tooting Recovery Café by volunteering your support to help prepare and serve a festive meal! If you have a passion for cooking and would like to make a meaningful impact this Christmas, we would welcome an application from you!

As well as supporting on Christmas day, we are looking for a volunteer to support our service on an ongoing basis.

What you will be doing

• Assisting with chopping vegetables and other ingredients needed for the Christmas meal.
• Helping to cook and prepare the main meal and other dishes, following the instructions of staff
• Cleaning and washing dishes and kitchen equipment to ensure a hygienic environment.
• Adhering to food hygiene regulations and being mindful of dietary requirements and food allergies, such as gluten-free or peanut allergies.
• Creating a welcoming and positive atmosphere by serving meals and interacting with guests during the event.

The skills you need

• Food Safety Certificate/knowledge or willingness to complete relevant training
• Passion and knowledge of healthy eating and cooking
• Ability to engage, encourage and motivate individuals to participate in sessions
• Ability to provide a supportive and inclusive atmosphere

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.

Admin Volunteer – Join Our Team!
Help Healthwatch Barking & Dagenham run smoothly by supporting with office tasks like data entry, filing, and reports.

We’re looking for:
✅ Organised, reliable and friendly people
✅ Basic Microsoft Office skills
✅ Attention to detail

What you’ll get:
�� Full training & support
�� Travel expenses covered
�� Job references & great experience
�� Meet other volunteers