Civitas Recruitment are proud to be working with a dynamic charity focused on the issue of social exclusion of the elderly community within the UK. The charity is experiencing a period of positive change and at present implementing its strategy for the growth and effectiveness of its services. An opportunity exists for a Call Service Team lead to develop a recently launched successful telephone calling service. The main tasks will involve scaling up the programme and ensuring that it is sustainable. There will be a focus on team development as well as developing the technological capabilities. This is a remote home-based role in the UK for a initial 18 month FTC.

Who are we looking for?

Ideal candidates will have extensive experience in managing and developing systems and processes in a customer facing environment and be confident in using IT platforms. Previous experience in developing a calling service, customer centric call centre background or logistics maybe well suited.  You will be an excellent communicator with great interpersonal skills who has experience of managing teams. You will have a passion for the non-profit sector and be able to demonstrate this either through direct work experience or voluntary work. A telephone befriending service background would be a distinct advantage but not essential.Please apply immediately or email Syed at Civitas Recruitment with an updated CV to check suitability and have an informal discussion.

Debt Free South West (previously known as Money Advice West) is the South West’s leading independent free debt advice partnership.  Our skilled advisers help over 6,000 people facing debt and poverty issues each year since 2006. 

The role is employed by Talking Money, the lead organisation within the partnership.  Talking Money is a Bristol-based money advice charity that provides free, independent, specialist debt and benefits advice, and general money guidance, information, and support to local citizens.  We have a strong track record of providing training and consultancy to local voluntary, statutory and private sector organisations.

The role will start from 4 January 2021 and will be for an initial fixed term to 30 November 2021.

Due to the COVID-19 outbreak, Debt Free South West is expecting a large increase in demand for free debt advice and so Talking Money is recruiting 1 new 0.6 FTE Quality Co-ordinator to support our partners across the South West of England.  This is a great opportunity for you to progress your career in an industry where you can make a real and positive difference to people’s lives.

This new and challenging role involves working closely with the Quality Manager and Technical Supervisors to regularly audit our partnership organisations and monitoring and reporting on the quality of debt advice they deliver to clients. Applicants should have a minimum of 3 years current or recent experience of providing debt advice.

This role is home based working with multiple agencies in Bristol, Bath, Gloucester, Weston-super-Mare and Yeovil with some travel to agencies and within the UK.

The Quality Co-ordinator will:

• Undertake debt advice file reviews to establish, monitor and improve the quality of debt advice to ensure delivery partners meet quality requirements as set out by the funder, (MaPS), in accordance with FCA regulations and guidance.
• Compile data and identify areas for technical improvement and training across the partnership
• Work collaboratively within the Debt Free South West partnership to identify and share good practice
• Work with the Quality Manager, Project Manager and funder to implement and monitor quality improvement initiatives within the partnership

The Quality Co-ordinator will be expected to contribute to the team by:

• Working to an agreed work-plan
• Work in collaboration with our funder and partner organisations locally and nationally
• Being an active member of the partnership
• Complying with policies and procedures of Talking Money

CVs and covering letters are not accepted so please contact us for an application pack.

Closing date for applications is 11.59pm on 8th November 2020.

Interviews are planned for the week beginning 16th November 2020 and applicants should be available for a start date of 4th January 2021.

RELIEF WORKERS, MULTIPLE ACCOMMODATION SERVICES ACROSS FRAMEWORK ORGANISATION (LINCOLNSHIRE, DERBYSHIRE & NOTTINGHAMSHIRE), ZERO HOUR CONTRACT, SALARY: £9.84 PER HOUR
Do you want to earn extra money without committing to a full time job or a fixed rota?  Being a relief worker for Framework Housing Association would give you flexibility and the satisfaction of making a difference to the lives of homeless and vulnerable people in the East Midlands. The rate of pay is £9.84 per hour. An enhancement is paid between 22:00 hours and 7:00 hours. Our accommodation services are based in Nottingham City, Nottinghamshire, Long Eaton and Swadlincote in Derby, Lincoln and Lincolnshire.
We are looking for reliable and self-motivated candidates who have an understanding of the issues facing people affected by homelessness, and who can respond compassionately within appropriate boundaries.  You will be contacted by the ‘out of hours’ service to cover shifts at short notice, usually evening, weekend and night shifts.   You will be supported by a designated relief bank manager and will be fully inducted into services within the geographical area that you are able to work in. Framework support a diverse population with differing needs and provide an excellent experience of operating in a complex multi -agency environment.  The flexibility of the role and the experienced gained is particularly useful to students with an interest in health and social care or social work.  We welcome applications from those people who want to make a difference to people’s lives.
Framework offer training in core skills and more specialist subjects which increase the standard of support being delivered.
Closing date of advert is Wednesday 4th November 2020 (midday). Interviews are scheduled for week commencing 16th November.
 

For more information please contact Claire Windebank 

We are a friendly and welcoming organisation and an Equal Opportunities Employer, Registered Charity No: 1060941.

97% of the workforce in a recent staff survey said they were proud to work for Framework.
Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application
CVs will not be accepted
NO AGENCIES PLEASE

Who we are:

You can be forgiven if you’ve never heard of us before. We think we’re pretty unique here at the Coal Authority where we are making a better future for people and the environment in mining areas.

We’re a great bunch of people to work with. We all have a united passion and desire to live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important. There are a number of benefits that you’ll access being a part of our inclusive team including flexi time, 27.5 days holiday (with an additional 6 days flexi time), civil service pension scheme, gym membership contribution, and professional membership.

About the role:

As Research Manager you’ll help connect the organisation to what’s happening externally to inform strategy and engagement.

You’ll undertake and manage research into activities taking place across a wide range of our stakeholders and support work with ministers, elected mayors, MPs, MSPs, MSs, chief executives and directors.

You’ll work closely with colleagues to understand our current relationships and ensure information is recorded and managed effectively.

As Research Manager you’ll also work with us to develop and manage a small and productive team.

This role will be working from home initially, after which time there’s flexibility to work from home for part of the week.  

About you:

With experience in undertaking research, analysing results and providing recommendations to others you’ll bring new insights from the external environment to help us create a better future from our mining past.

You’ll have an eye for detail and the ability to work at pace to deliver real results for the communities we serve.

A positive team worker who works well with others, you’ll naturally have an interest in people and helping them to develop – so even if you’ve not managed a small team before we’d like to hear from you. We’ll work with you to take that first step and give you access to a range of learning and development opportunities.

Working at the Coal Authority:

Equality, Diversity and Inclusion:

The Coal Authority is committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people with the required skills and experience, from different backgrounds, cultures, ethnicities and beliefs.  Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive. We offer a guaranteed interview for candidates with disabilities who meet the basic selection criteria.

If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the HR team.

Other essential information

Schedule:

Application closing date: Thursday 29th October 2020

The Coal Authority is currently following all required social distancing practices during our recruitment process.

Application outcome:

Only candidates invited to interview will be contacted. If you have not heard anything within 2 weeks of the closing date, please consider your application unsuccessful.

Security:

Successful candidates must pass basic security checks and will be subject to UK Immigration requirements. 

The Disability Resource Centre (DRC) is a leading disability organisation operating in Birmingham, Solihull and the wider West Midlands.

Our mission is ‘to build a sustainable business to empower disabled people to take control of their own lives and to actively seek out opportunities to achieve their full potential as individuals in mainstream society’.  This is at the heart of everything we do.

We are seeking a highly motivated and experienced individual to lead and manage our day to day operations including the effective delivery of all programmes and services and the running of the Information, Health and Wellbeing Centre in Birmingham.

Candidates should be educated to degree level or equivalent; have experience of working at a senior management level leading direct service delivery comprising a complex array of programmes; and have a proven track record in effective contract management, quality and continuous improvement, performance management together with financial, legal and contractual compliance. Knowledge of the health, social care and/or employment and skills markets would be advantageous.

For further information, please download the relevant job details pack or visit DRC’s website via the apply button.

Closing date for applications: 5.00pm on Friday 6th November 2020.

Interviews will be held on: Monday 16 November November 2020.