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ID: 1826 Service Manager
Service: Wigan Crisis Space
Salary: Starting at £37,211 and rising to £41,518 FTE per annum
Location: Wigan Crisis Space
Hours: 37 hours per week (full-time) – flexible across the week, hours will include some weekend and evening work
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to lead the service delivery our Wigan Crisis Space that operates in Wigan town centre. The service operates from 3pm – 10pm , 7 days per week. There is an expectation that the post holder will work flexibly to meet the needs of the service. Please see Job Description for additional information.
The Wigan Crisis Space forms part of the Greater Manchester VCSE crisis pathway, we are non- clinical alternative to A&E. The focus of our work is to offer timely support to adults who are experiencing mental and emotional distress and suicide ideation. The Crisis Space is an out of hours service that creates a safe space for adults to access timely compassionate support from trained recovery workers.
The Service Manager will have responsibility to line manage two Team Leaders, and overall leadership for the staff team working within the service. We are looking for a values driven leader who can work closely with the Operational Manager to support and develop the service to increase our reach to adults who are experiencing a MH crisis.
Main Responsibilities:
· working within the Wigan Crisis Space to provide leadership and management to the staff team to ensure the delivery of a safe, effective and appropriate service to adults living within the Borough of Wigan
· ensuring that the service is integrated, comprehensive and makes a difference to people using it, with clear focus on improving mental and emotional health and wellbeing and social outcomes meaning that people will be healthier, safer, happier, more resilient, more independent and better able to enjoy life opportunities.
· Facilitating opportunities for staff, volunteers and people who use the service to contribute to the ongoing development of the Crisis Space by sharing learning, listening and sharing and responding to feedback and by using the feedback from this to create and implement a continuous development plan
Main Requirements (for details check the job description and person specification):
· Experience of managing and leading teams within health, social care, voluntary sector or community-based services, including supervision, performance management and staff development.
· Experience of working with adults experiencing mental health challenges, including safeguarding, risk management, partnership working and achieving positive service outcomes
· Strong interpersonal skills, with the confidence and ability to present and communicate information effectively both in person and using a range of mediums to internal and external stakeholders, adults, children, young people and funders.
·Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holiday pro rata
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Redirect to Recruiter” link above and fill out our digital application form
· Closing Date: 20th July 2026 at 5pm
Interviews are scheduled to take place on: Friday 31st July 2026 in Bolton.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Rita Croome.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Group Governance and Risk Manager will play a pivotal leadership role in supporting our mission to improve lives and places. The postholder will ensure LHCPG operates with transparency, integrity and accountability, reflecting our values and reinforcing trust with the Board, colleagues and the communities we serve.
Working closely with the Board and Senior Leadership Team (SLT), you will shape how governance, risk and assurance operate across the organisation - ensuring effective decision-making in practice, while leading and developing the governance function, including line management responsibility.
You will also:
- Support the Board and senior leaders, ensuring effective governance in practice - from decision-making through to delivery
- Embed a clear, practical approach to risk across the organisation, enabling teams to understand their responsibilities and take informed decisions
- Lead the development of governance, audit and assurance - strengthening oversight and organisational performance
- Oversee policy, compliance and data protection arrangements to ensure the organisation meets its obligations and maintains high standards
What we’re looking for:
Applicants should hold a relevant degree, recognised governance qualification, or be able to demonstrate equivalent senior-level experience. The postholder will bring a strong, current understanding of governance models, regulatory requirements and legal obligations, together with experience gained within a Secretariat or Governance team in a regulated environment. A proven track record of providing high-quality governance support and trusted advice to Boards and Committees is essential.
You will also bring:
- A demonstrable track record of designing, implementing and embedding governance and assurance frameworks at organisational level
- Experience of leading the full internal audit cycle and using assurance activity to strengthen organisational performance
- Proven ability of leading risk management frameworks and maintaining strategic and operational risk registers
- Experience of managing organisation-wide policies and business systems to ensure strong governance and compliance
- Experience of operating as a Data Protection Officer, with sound knowledge of UK GDPR and the Data Protection Act 2018
- Demonstrable capability to exercise sound judgement, think strategically and lead through complexity and ambiguity
- Well-developed organisational skills, capable to manage competing priorities and operate confidently at senior level
- Please refer to the job description and person specification attached for full details of the role and its requirements.
What you’ll get:
- From £66,189 per annum
- Wellbeing allowance of £300 per annum via a portal (taxable)
- Discretionary annual bonus
- 34 days holiday plus bank holidays, option to buy up more, plus birthday leave
- Private Medical Insurance and Health Cash Plan after probation (taxable)
- Enhanced maternity and paternity pay (after 1 year of service)
- 10 days per year ‘work from anywhere’ opportunity
- 1.5 days personal volunteering leave and team volunteering opportunities
- £1000 pa individual training budget and development support
- Generous pension arrangements
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting a Social Value Advisor to join our Social Value team, supporting projects and partnerships across the Midlands and areas in the North of England. In this role, you will play a central part in delivering our Group Social Value Strategy and championing the impact we create with our partners and appointed companies throughout the region.
This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work in the Social Value Team and the Charities Liaison Team, supporting wider Group functions by playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans.
You will also be:
- Helping develop procedures, toolsand resources for social value management and reporting
- Gathering data to report on achievements and social impact
This dynamic, cross-regional role supports colleagues and customers across the Midlands and North of England. The position requires travel throughout your assigned areas, meaning a valid UK driving licence and access to your own vehicle are essential. Additionally, you must live within a commutable distance to attend your designated regional office at least once a month for team collaboration
We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages. You can confidently present content to colleagues and clients and turn strategic plans into measurable results. You will also have:
- A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
- Knowledge of social value approaches and measurement frameworks used in the public sector
- Demonstrable understanding of the importance of social value
Working in the public sector, charities, housing or construction experience would be advantageous but not essential. Please refer to the attached job description and person specification for a full list of responsibilities and attributes.
We are planning to conduct initial interviews w/c 31st August, followed by final interviews on 7th and 8th September. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. The proposed start date will early October 2026.
What you’ll get:
- Salary of £39,975 per annum
- Car Allowance of £5,740 per annum
- Highly attractive pension scheme
- 29 days holiday + bank holidays
- Hybrid working
- £300 per annum personal wellbeing allowance
- Flexibility, volunteering day, employee discounts and more
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting a Social Value Advisor to join our Social Value team, supporting projects and partnerships across the London and Southeast England. In this role, you will play a central part in delivering our Group Social Value Strategy and championing the impact we create with our partners and appointed companies throughout the region.
This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work in the Social Value Team and the Charities Liaison Team, supporting wider Group functions by playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans.
You will also be:
- Helping develop procedures, toolsand resources for social value management and reporting
- Gathering data to report on achievements and social impact
This dynamic, cross-regional role supports colleagues and customers across the London and Southeast region. The position requires travel throughout your assigned areas, meaning a valid UK driving licence and access to your own vehicle are essential. Additionally, you must live within a commutable distance to attend your designated regional office at least once a month for team collaboration
We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages. You can confidently present content to colleagues and clients and turn strategic plans into measurable results. You will also have:
- A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
- Knowledge of social value approaches and measurement frameworks used in the public sector
- Demonstrable understanding of the importance of social value
Working in the public sector, charities, housing or construction experience would be advantageous but not essential. Please refer to the attached job description and person specification for a full list of responsibilities and attributes.
We are planning to conduct initial interviews w/c 31st August, followed by final interviews on 7th and 8th September. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. The proposed start date will early October 2026.
What you’ll get:
- Salary of £39,975 per annum
- Car Allowance of £5,740 per annum
- Highly attractive pension scheme
- 29 days holiday + bank holidays
- Hybrid working
- £300 per annum personal wellbeing allowance
- Flexibility, volunteering day, employee discounts and more
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting a Social Value Advisor to join our Social Value team, supporting projects and partnerships across the Southwest and Wales. In this role, you will play a central part in delivering our Group Social Value Strategy and championing the impact we create with our partners and appointed companies throughout the region.
This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work in the Social Value Team and the Charities Liaison Team, supporting wider Group functions by playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans.
You will also be:
- Helping develop procedures, toolsand resources for social value management and reporting
- Gathering data to report on achievements and social impact
This dynamic, cross-regional role supports colleagues and customers across the Southwest and Wales. The position requires travel throughout your assigned areas, meaning a valid UK driving licence and access to your own vehicle are essential. Additionally, you must live within a commutable distance to attend your designated regional office at least once a month for team collaboration
We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages. You can confidently present content to colleagues and clients and turn strategic plans into measurable results. You will also have:
- A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
- Knowledge of social value approaches and measurement frameworks used in the public sector
- Demonstrable understanding of the importance of social value
Working in the public sector, charities, housing or construction experience would be advantageous but not essential. Please refer to the attached job description and person specification for a full list of responsibilities and attributes.
We are planning to conduct initial interviews w/c 31st August, followed by final interviews on 7th and 8th September. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. The proposed start date will early October 2026.
What you’ll get:
- Salary of £39,975 per annum
- Car Allowance of £5,740 per annum
- Highly attractive pension scheme
- 29 days holiday + bank holidays
- Hybrid working
- £300 per annum personal wellbeing allowance
- Flexibility, volunteering day, employee discounts and more
It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified
We improve lives and places through the impact of our products & services and social value generated through our community benefit funding & activity
The client requests no contact from agencies or media sales.
In the last four years we have tripled our turnover, moved from delivery at one site to having thirteen outreaches and have doubled the number of clients we are seeing. We are now looking for an enthusiastic, full time Welfare Benefits Worker to build up a much needed Welfare Rights Unit. We have a small unit of volunteers who support clients with appeals, and our next stage is to build a volunteer based form filling service. Whilst holding a small caseload of your own, it is the development of this service that would be your principal task.
To be successful you will need to be a qualified Citizens Advice Adviser, preferably with experience of delivering Benefits casework, and to be able to develop and lead volunteers. If the longer term Welfare Rights Unit project interests you but this post would not be an option for you as it stands, we would also welcome a conversation.
Our service operates to very high standards, but we also work hard to make it an enjoyable and supportive work environment.
If this sounds like a team you would fit into please e-mail your updated CV and a covering letter to Chris Roberts, Chief Executive using the e-mail title “Benefits vacancy”.
Applications close at Midnight on Sunday 2nd August. Provisionally interviews are planned for Thursday 13th August.
Due to the potential number of applicants we are sorry but we will not be able to enter into correspondence or discussion with unsuccessful candidates.
The client requests no contact from agencies or media sales.
Part-funded by a generous donation from Backstage Trust, this is a new and pivotal role designed to transform Theatre Centre's fundraising capacity by strengthening systems, increasing income diversity, and building long-term financial resilience. The postholder will play a key role in helping the organisation capitalise on its artistic impact and case for support, while building momentum towards its 75th anniversary in 2028.
This role will keep us focused on our development strategy and will have support from across the whole company: the Board, Executive and the core TC team. We have been steadily building our foundations and have some good funding relationships in place, committed individual givers, a strong, evidenced case for support, some incredible stats and feedback and above all an inspiring and exciting programme of work to offer for young people, artists and teachers across the country.
Our Development Manager will help us to bring in resources so that we can continue share our high-quality, specialist work as far as we can. We see development as a collaborative effort and we understand the need for the whole team to support development, that effective fundraising needs to be resourced with realistic timelines and expectations.
About the Role
Contract type: Fixed term to March 2028
Hours: 30 hours per week (0.8 FTE) - we're happy to discuss flexible working patterns that work best for you.
Salary: £24,000 per year (based on £30,000 per year pro rata)
Location: This role can be hybrid or predominantly home based, with some time spent working with colleagues in the office. Theatre Centre is based near Three Bridges station at Unit 4 Crawley Business Centre, Stevenson Way, Crawley, RH10 1TN.
Job Requirements
- A strong affinity with Theatre Centre's mission and a passion for creating opportunities for young people through the arts.
- A values-driven approach, with commitment to equity, inclusion, social justice and environmental responsibility.
- Collaborative, open and transparent working style.
- Comfortable working in a changing environment.
- Proven experience of fundraising within an arts organisation.
- Strong strategic thinking skills.
- Good written communication skills, including the ability to develop compelling cases for support and reports.
- Good understanding of the financial context of this work.
- Experience of building and managing relationships with funders, donors and stakeholders.
- Strong organisational and administrative skills, including data management.
- Experience of monitoring and reporting to demonstrate impact.
- Ability to manage competing priorities, work flexibly under pressure, and meet deadlines.
Job Responsibilities
The Development Manager will lead delivery of a phased fundraising strategy:
Phase 1 - Foundation: Build on our strong systems and processes and give us consistency in fundraising delivery, including building a robust pipeline of Trusts & Foundations and developing place-based income in Crawley and the Gatwick area.
Phase 2 - Private Phase: Expand individual giving by deepening relationships, developing major donors, and securing multi-year funding partnerships.
Phase 3 - Public Bring together all strategic and fundraising priorities in our 75th year, amplifying them into a public campaign that advocates for our change-making work.
If you'd like more information you're welcome to visit our website and download the job pack.
ACCESS AND INCLUSION
We are particularly keen to hear from applicants from communities that are underrepresented in the cultural workforce, particularly when considering disability, class and ethnicity, and people whose lived experience reflects the communities we work with. We guarantee to interview any disabled applicant who meets the minimum criteria for the post and have a budget to support access.
Collaborating with young people to write a better future
Project Officer - various networks
£28,304 - £30,886 pa, plus excellent benefits
London (including flexible working)
The College Centre for Quality Improvement (CCQI) works with mental health services to assess and improve the quality of care they provide. We work with more than 90% of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.
Visit our website to find out more about The College Centre for Quality Improvement.
This is an exciting opportunity for someone looking for a career in quality improvement or health service development. You will work in a dynamic team supporting a national network(s) of front-line mental health services, interacting with clinicians, patients, and their carers to improve these services.
We are currently recruiting for a variety of networks including the Quality Network for Older Adult Mental Health Services, the Quality Network for Mental Health Rehabilitation Services, the Community of Communities (Therapeutic Communities), Enabling Environments as well as the Quality Network for Forensic Mental Health Services, Quality Network for Prison Mental Health Services and the Quality Network for Psychiatric Intensive Care Units. Please see our website for further information.
The successful candidate will oversee data collection from clinical services to benchmark against quality standards, arrange and attend face-to-face and/or virtual visits to mental health services across the UK, organise events and deliver training as well as writing reports and other administrative tasks.
All applicants will be considered for all networks, unless stated otherwise in their applications. If you have any preference for any of the mentioned networks, please mention it in your application.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 28 July 2026.
Interviews: 11 and 12 August 2026 (remote).
OASIS PARENT AND CARER SUPPORT WORKER
HOURS: Full time, 40 hours per week (flexible hours), inclusive of breaks
Unsocial Working: Regular evening work will be expected, with occasional weekend hours.
CONTRACT: Fixed Term until June 2027
SALARY: £28,088 per annum (Grade E)
LOCATION: Greater Manchester
In April 2021 we launched the GM Navigators project to support young people impacted by youth violence. In response to feedback from parents and carers, the PACS project was set up in 2023 to assist Parents and Carers identifying their child as ‘at risk’. Since this the service has gone from strength to strength with Parents and Carers engaging from all 10 GM boroughs. We have securing funding to continue this project until 2027 with potential for further extensions.
Oasis is recruiting a PAC Support Worker to be part of the PAC Project.
As a PAC Support Worker you will;
· Support parent and carers that identify their child is “at risk” offering them advice and guidance, practical support and linking them in with services/groups that will provide them with a sustainable support network.
· Help parents and carers to develop projects to raise awareness of the issues they are facing, offering peer support and influence policy and system change.
· Be trained in Non-Violent Resistance (NVR) and other parenting approaches to support parents and carers to respond to their children’s needs, de-escalate situations and maintain good relationships within their home.
· Delivering our ‘Encounter’ Parenting Training (based on the principles of NVR) online and in-person to groups of parents and host online and in-person support groups for parents and carers.
· Be integral to the shaping and development of the PAC project utilizing the feedback of those you are working with to ensure the project is impactful and meeting parent’s and carers needs as a priority.
- Empower Parents and Carers that want to set up groups or run campaigns to raise awareness of issues they are facing. Managing resources to support them to turn their ambitions into reality.
We are passionate that communities should be central to local and national violence reduction strategies. If you share this passion and want to make a difference come and join our team.
Amongst other requirements, the successful post holder must have:
· A demonstratable relevant experience OR qualification in Youth & Community (JNC) or Social Work (QSW) or SEND
· Proven experience working with young people ‘at risk’.
· Reliability, with a flexible approach to changes and able to work unsocial hours
As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution
- A generous holiday allowance and training opportunities
- A supportive, friendly work environment, with flexible working arrangements
If you want an informal chat about this role, then please get in touch with via the Oasis Charity website.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages).
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Completed applications should be returned by 9am Monday 10th August 2026.
Interviews will take place on week commencing 24th August 2026.
Oasis is a multi-national charity supporting young people and their families. Our vision is for building healthy communities: places where everyone is included, making a contribution and reaching their full potential.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2026. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Contract: Fixed term contract from 9 September 2026 to 26 February 2027
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.
About the role
This role will support the planning and delivery of Crisis at Christmas, helping to ensure our services run safely, effectively and efficiently across London. Working alongside the Operations Officer, you will assist with a wide range of operational activities including supporting Christmas centres, coordinating transport and logistics, maintaining relationships with schools, hotels and other venue providers, and helping to manage warehouse operations.
This is a varied and hands-on role that involves working with volunteers, external partners and colleagues across the Christmas team. You'll support everything from maintaining operational records and schedules to assisting with centre setup and close down, vehicle coordination and stock management. No two days are the same, and you'll play a key role in helping us deliver vital services to people experiencing homelessness during the Christmas period.
About you
- Experience coordinating projects, events, operations, volunteers or customer-facing activities.
- Strong interpersonal skills and an ability to build and maintain positive relationships with colleagues, volunteers, suppliers, venue partners and other external stakeholders.
- Excellent written and verbal communication skills, with the confidence to work with a wide range of audiences.
- Proficient IT skills, including experience using Microsoft Office applications and working with data accurately and effectively.
- A positive, proactive attitude and willingness to get involved in practical, hands-on tasks, including manual handling activities when required.
- Commitment to Crisis' purpose and values, with a collaborative approach to working as part of a team.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 2 August 2026 at 23:59
Interview date and location: Monday 10 August 2026, in-person at Crisis Warehouse, SEGRO Park, 160 Bidder Street
Interview process: Competency-based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager
Location: Bury
Salary: £36,500
Contract Type: Permanent
Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
About Safenet
We provide domestic abuse services across the Northwest of England, including refuges for women and children, safe houses for men, community support, and extra support for those facing addiction, mental health, or other issues.
We understand the serious impact domestic abuse can have, especially on health and wellbeing, and provide support and guidance to help survivors live safely and securely.
Safenet is part of the Calico Group. Here’s what makes The Calico Group unique: each of our specialist companies collaborates and innovates together to have a greater impact than they could alone.
Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.
“A future where everyone can live safe, happy and healthy lives free from abuse, violence and exploitation in their homes, streets and communities.”
About the role
As Service Manager – Safe Accommodation, you will lead the operational delivery of refuge and other safe accommodation services for adult survivors, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide practical, values-led leadership to frontline teams, ensure accommodation is safe, well-managed and responsive, and oversee high-quality, trauma-informed and survivor-led support. You will also play a key role in housing management, performance oversight, partnership working and ensuring services remain compliant, effective and sustainable.
Key responsibilities
- Lead the day-to-day operational delivery of refuge and safe accommodation services, ensuring support is safe, timely, trauma-informed and survivor-led.
- Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.
- Oversee referrals, admissions, allocations and move-on processes to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively throughout their stay.
- Monitor service quality, performance, occupancy, voids and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.
- Ensure compliance with safeguarding, housing management, health and safety, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.
- Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways into and out of safe accommodation and improve outcomes for survivors.
- Plan rotas, cover arrangements and on-site presence to ensure safe staffing levels across services, including 24-hour provision and out-of-hours on-call support where required.
- Contribute to strategic development, identifying emerging need, supporting service improvement and helping to shape high-quality, inclusive and psychologically informed accommodation-based support.
For further information about the role, please visit the Role Profile.
What we are looking for
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
You might come from:
- Substance misuse or addiction recovery services
- Trauma‑informed women’s services
- Mental health or psychologically informed environments (PIE)
- Housing or supported accommodation with complex needs
You will bring:
We believe in recruiting for potential as well as experience. Our ideal candidate will have:
Essential:
- Experience of managing or leading teams within domestic abuse, housing, supported accommodation, social care or a related support environment.
- Strong knowledge of domestic abuse, trauma-informed practice, safe accommodation, safeguarding for adults and children, and risk management in complex cases.
- Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality accommodation-based practice.
- Experience of performance monitoring, report writing and using data, feedback, occupancy information and outcomes to support service improvement.
- Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
- Excellent communication, organisational and IT skills, with the ability to manage competing priorities, coordinate rotas and maintain accurate records and reporting.
- Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.
Desirable:
- ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
- Experience of service development, project delivery, change management or supporting new initiatives within refuge, housing or support service settings.
- Knowledge of Women’s Aid National Quality Standards, safe accommodation duties and relevant legislation and frameworks relating to domestic abuse, housing and safeguarding.
- Understanding of budget monitoring, contract requirements, housing-related processes or income maximisation within a commissioned or grant-funded service.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
Essential Core Skills
Health & Safety Awareness
All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
How to Apply
Click Apply Now to complete your application online. Applications close on 19/07/2026
We can’t wait to welcome you to our team!
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented. SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803.
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
The client requests no contact from agencies or media sales.
Donor Experience & Stewardship Manager
Salary £39,000 - £43,000 per annum - subject to skills and experience
Hours of work 37.5 hours a week over five days
Base Hybrid working for the foreseeable future, with regular attendance in the office two days a week, including Thursdays, at our central office:
· Pears Building, Pond Street, London, NW3 2PP
Other office days may be worked from other sites at:
· Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ
· Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL
The role
The donor experience & stewardship manager will report to the head of fundraising operations & strategy.
We are seeking a creative and driven donor experience manager to join our team on a permanent basis. Working alongside members of the wider team, you will lead on creating and delivering a gold-standard experience for major donors supporting the Royal Free Charity, showcasing the impact their support has across our hospital sites. Your efforts will play a key role in ensuring continued, uplifted support for the charity.
You will play an important role within our Fundraising Operations team, helping to build relationships, and increase income, in a pivotal year for the charity, after our silent phase capital campaign launch. Your role will have a varied workload, supporting both core fundraising and campaign stewardship. The role will offer significant scope for development, giving you the opportunity to develop your skillset in a supportive, ambitious, and high-performing team.
The team
Our dynamic fundraising department generated c.£4m through donations in 2025/26, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.
We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.
Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises three teams which work closely together to achieve our shared objectives:
· Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our cancer campaign, and special events to support these activities.
· Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.
· Our fundraising operations team provides operational support for our fundraising and the wider charity through the provision of data and systems support, prospect research, stewardship, gift processing, reporting and governance. We underpin the work of the entire department.
Organisation
The Royal Free Charity stands at the threshold of its most important period of development.
Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.
Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.
The recruitment process
To apply for this post, send your:
- CV (please include your last employer and dates of employment)
- Cover letter addressing how you meet the criteria set out in the job description and person specification,
Please note, that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Monday, 20 July 2026, 12 noon.
Interview date: Wednesday, 29 July 2026/ Thursday, 30 July 2026
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
- You must be eligible to work in the UK
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process.
As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
Benefits:
Core benefits
· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part-time employees).
· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.
· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.
· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.
· A flexible working policy to support our employees’ work/life balance.
Support for your financial wellbeing
As a member of the Royal Free family, you’ll be entitled to benefit from:
· Expert financial advice from our financial partner, the London Credit Union
· Savings on purchases with the Blue Light Card
· Our Death in Service benefit
Support for your health and wellbeing
· Subsidised gym, pool and classes at our Rec Club in Hampstead
· Secure bicycle parking and shower facilities at our Hampstead site
· Guided meditation
· Menopause peer support group
· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.
We accelerate improvement and innovation beyond what the NHS can provide



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Service Manager – Women’s Recovery Refuge
Location: Burnley – on site.
Hours: Full time, including participation in an on‑call rota
Contract: Permanent
Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
About the service
Safenet delivers specialist services across Lancashire and Greater Manchester, supporting adults and children affected by domestic abuse through safe accommodation, community services, recovery support and prevention work.
This role is based at Jane’s Place which provides 24‑hour accommodation and specialist support for women who are experiencing domestic abuse and who want to address substance use, mental ill‑health, or other complex needs as part of their recovery journey.
At Jane’s Place, many of the women we support have been excluded elsewhere. We don’t see “complexity” as a problem to manage, but as a response to trauma – and recovery as something that happens in healthy relationships, community, safety and hope.
This service sits at the intersection of domestic abuse, addiction recovery and mental health, and we are proud to offer a psychologically informed, trauma‑responsive environment where women are supported to rebuild their lives on their own terms.
About the role
As Service Manager, you will lead and be accountable for the refuge and lead a skilled, compassionate team delivering round‑the‑clock support to women and their children.
You will be a values‑led leader who understands recovery, trauma and risk, and who can balance clarity and accountability with warmth, curiosity and care.
You will:
- Lead and support a multidisciplinary refuge team working with women affected by domestic abuse, substance misuse and mental ill‑health
- Create a culture of psychological safety, reflective practice and trauma‑informed care
- Oversee the safe delivery of a 24‑hour residential service, including participation in an on‑call rota
- Ensure high standards of safeguarding, risk management, and housing management
- Work in partnership with recovery services, mental health providers, criminal justice partners and local authorities
- Support staff to hold hopeful, recovery‑focused relationships with women, even where progress is non‑linear
- Use lived experience insights, feedback and data to continually shape and improve the service
This is a hands‑on leadership role for someone who believes deeply in capacity for change and recovery – even in the most challenging circumstances.
We’re looking for someone who…
We welcome applicants from a range of relevant backgrounds; direct refuge experience is not essential, but you do need to bring credibility, confidence and compassion from related fields.
You might come from:
- Substance misuse or addiction recovery services
- Trauma‑informed women’s services
- Mental health or psychologically informed environments (PIE)
- Housing or supported accommodation with complex needs
You will bring:
- Experience of leading and developing staff teams in high‑pressure, emotionally demanding services
- A strong understanding of domestic abuse, recovery, and trauma
- Knowledge of harm reduction, recovery‑focused approaches and systems change
- Confidence managing risk, safeguarding and complex decision‑making
- The ability to hold boundaries without losing humanity
- A commitment to women‑only, feminist and survivor‑informed practice
For further information about the role, please visit the Role Profile.
Essential Core Skills
Health & Safety Awareness
All our employees are required to work in a safe way, wear appropriate personal protective equipment (PPE), and keep themselves, other colleagues and customers safe. You will be expected to update your knowledge and skills on Health & Safety if successful in your application.
Safeguarding
We work with adults and children who may be ‘at risk’ and expect colleagues to work in a way which protects the people we support from harm. Our colleagues are expected to identify people ‘at risk’ and confidently report any Safeguarding concerns as appropriate within the service.
Digital
Across our services, we use a range of technology and systems and expect colleagues to use them effectively and safely following cybersecurity and data protection principles (UK GDPR). Full training on specific systems is provided but a willingness to learn and develop is essential.
Equality, Diversity, and Inclusion (EDI)
The Calico Group welcomes diversity and champions the rights of those in society who may be marginalised. Our employees are expected to be inclusive, embracing those from different backgrounds to develop a fairer society.
If you share our values and are ready to grow through continuous learning, development, and the support of a dedicated team, we want to hear from you!
What’s in It for You?
At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:
- Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
- Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
- Mental Health Support – Access emotional and mental well-being services through Spectrum.
- Cycle to Work Scheme – Save on commuting costs while staying active.
- Pension Options – with employer pension contributions.
- Life Assurance – Peace of mind for you and your loved ones.
- Financial Advice – Expert guidance to help manage your finances.
- Recognition Awards – Celebrate your achievements with our recognition programs.
- Meaningful learning and development programmes with regular focus on your individual growth.
- Gym Membership Discounts – Stay fit with local gym access.
- One Calico Events – Connect and unwind at our employee social gatherings.
- Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.
And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.
This post is open to women only as permitted under Schedule 9, Part 1 of the Equality Act 2010.
SafeNet is working towards Equal Opportunities for all and actively encourages applications from disabled, ethnic minority and LBGTQI+ women who are under-represented. SafeNet is a Registered Charity No. 1091544 and a Company Limited by Guarantee No. 3860803.
Inclusive Hiring at Calico
We’re committed to creating a workplace where everyone feels valued and can thrive. If you need any adjustments during the recruitment process or would like to discuss accessibility, please let us know.
Our Commitment to Safeguarding
The Calico Group is committed to safeguarding and promoting the welfare of all our customers employees, and volunteers. Successful candidates will be subject to a DBS check (Disclosure and Barring Service) and appropriate pre-employment checks in line with our safeguarding policies.
The client requests no contact from agencies or media sales.
You’ll also support student voice, deliver induction activities, and ensure student feedback is heard and acted on. If you’re interested in running outreach activities, delivering talks to students and supporting Student Reps this is the role for you.
Main Duties and Responsibilities
Outreach & Engagement
· Lead on the planning and delivery of outreach activity (such as stalls and interactive activities) to promote the Students’ Union (specifically the Academic Experience Team’s) services, helping students understand what support is available to them.
· Build relationships with external charities and organisations, coordinating their involvement in on-campus outreach activity to raise awareness of support services relevant to students.
· Develop creative, inclusive approaches to increase student awareness and participation, particularly among students who may not usually engage.
· Collaborate with the Representation Coordinator, Community Events Team, and School & Student Community Organisers (SCOs) to design and deliver outreach that raises awareness of key academic and student issues, including initiatives for awareness weeks and heritage months.
· Monitor impact by monitoring attendance and engagement, in addition to gathering feedback to understand what worked well and continuously improve future outreach.
Induction & Student Transition
· Support the Academic Experience Manager in booking and coordinating SU induction talks for the start of each Semester.
· Deliver engaging induction talks and sessions to help new students understand how they can get involved and shape their academic experience.
· Ensure students are aware of key opportunities such as becoming a Student Rep and how to share feedback with the SU.
· Collect feedback on induction sessions and use this to improve content and delivery for future students.
Student Representation Support
· Support the delivery of Student Representative recruitment & training, helping reps understand their role and how to represent student views effectively.
· Work with Reps throughout the year to keep them engaged, confident, and active in their role, by hosting drop-in sessions and forums.
· Support the administration of Student Representation, helping students share feedback and ensuring it is used to inform improvements.
· Support the planning, organisation and delivery of School Student Forums and attendance at Programme Academic Experience Groups (PAEGs).
· Support the Academic Experience Team with day-to-day administration, including monitoring shared inboxes, responding to student queries, and helping ensure timely communication with Student Representatives.
Communicating Student Voice
· Work collaboratively with the Marketing Team and Representation Coordinator to develop and deliver regular reporting on student voice activity, including showcasing the impact of work led by Student Reps and SCOs
· Work in partnership with the Advice and Insight teams to support the effective use of student feedback mechanisms, including:
o Coordinating the collation and organisation of student submissions
o Assisting in the analysis and interpretation of feedback data
o Ensuring timely and meaningful reporting back to students and stakeholders on key themes and outcomes
Supporting The Wider SU Team
· Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.
· Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).
General Duties
· Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.
· Ensure the effective and efficient day to day running of the department.
· Contribute towards the delivery of the SU’s strategic plan.
· Attend conferences, training events and meetings as necessary.
· Build and maintain effective relationships with external stakeholders and providers
· Undertake individual projects as required for the benefit of Herts students.
· Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.
· Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.
· Be sensitive when handling confidential information.
· Respect the democratic structure of the SU at all times.
· Abide by the Union Constitution and Union policies and procedures at all times.
· Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.
· Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
We are now recruiting the team that will deliver Crisis at Christmas 2026. This unique project mobilises a huge volunteering effort to provide warmth, companionship and vital services in temporary centres across London to people facing homelessness.
Vacancies: We are hiring for x3 vacancies on the Christmas team
Contract: Fixed Term Contact – starting 9 September 2026 until 31 January 2027
Hours: 35 hours per week (some rota’d working to cover weekends and bank holidays over Christmas period)
Salary: £31,354 per annum
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES - three days per week onsite. Additional days and locations across London will be required during the Christmas period when our sites are operational.
About the role
Project Assistants play a key role in delivering a range of services that ensure our guests have a safe and happy Christmas. From healthcare and catering to advice and wellbeing services such as arts and crafts and salon, our services can make a real difference. You will support with the recruitment and management of Crisis at Christmas volunteers and external partners to help deliver services, ensuring teams have all the information and equipment they need. This is a varied role including processing volunteer applications, creating comms materials, managing and communicating schedules, organising training, organising and setting up kit, ensuring our teams of specialists have the equipment and materials they need as well as getting stuck in and helping out directly once our centres open.
This is great role to kickstart your career in the charity sector, as well as in project management or events roles.
About you
To be successful in this role you will have…
· Experience of providing administrative support and general office duties in a busy events or project-based environment
· Excellent spoken and written skills to communicate effectively and confidently with a wide range of audiences
· Ability to prioritise tasks and work to tight deadlines in ambiguous or challenging situations
· Good attention to detail to ensure accuracy in tasks
· Experience of customer service and ability to deal with high volumes of enquiries via phone and email in a professional and friendly manner
· Proficient IT skills and the ability to use data in order to work effectively and collaboratively
· A positive and proactive mindset, coupled with a strong willingness to contribute to and support the success of the project
You may have experience running events or working on busy projects or have experience in a busy customer service or administration environment. You should have an interest in the charity or homelessness sector and a commitment to Crisis’ purpose and values.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 21 July 2026 23:59
Interview process: Competency-based interview + written task.
Interview date and location: Interview slots will be available Tuesday 4th- Thursday 6th August at our Canning Town office. It will not be possible to schedule an alternative date for interview.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.