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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting an IPS Operations Manager to support the delivery and development of our IPS services across London. The postholder will manage two IPS service sites from the following areas: Tower Hamlets, Newham, Barking and Dagenham, and Enfield. The final allocation of sites will be discussed with the successful candidate and agreed based on service needs, experience and working arrangements.
What you’ll be doing
If you were working with us, you would provide operational leadership across two of our IPS services. These sites will be agreed with you based on service needs, your experience and working arrangements.
You would support Team Leads and frontline teams to deliver high-quality IPS services that are client-led, evidence-based and aligned with contractual outcomes. You would help ensure services run smoothly day to day, while also supporting service development, quality improvement and strong performance.
You would:
- Provide leadership oversight across two IPS service sites, supporting Team Leads with operational delivery, planning and problem solving.
- Ensure services meet contractual outcomes, delivery timeframes and quality standards.
- Support Team Leads to manage performance, caseloads, attendance, safeguarding, risk and service delivery.
- Build and maintain strong relationships with NHS partners, funders, community organisations and other key stakeholders.
- Lead on IPS fidelity across the services, supporting teams to deliver high-fidelity IPS and develop quality improvement plans.
- Use data, audits, client feedback and service reviews to identify what is working well and where improvements are needed.
- Complete contract monitoring requirements, represent WWT at contract performance meetings and attend quarterly service review meetings with IPS Grow.
- Work with NHS colleagues to support integration, clinical co-location, steering groups, data flow and appropriate escalation of clinical risks or safeguarding concerns.
- Support staff wellbeing by ensuring regular wellbeing check-ins and welfare conversations are embedded in supervision and one-to-one meetings.
- Work with HR and Team Leads to recruit, onboard, train and retain Team Leads, Employment Specialists and support staff.
- Support budget holders and work with the Finance Manager to ensure budgets are managed effectively.
- Work with other Operations Managers, the Operations Director and Head Office colleagues to develop consistent systems, improve services and support wider organisational priorities.
You would also provide direct supervision to project leads and help build a positive learning culture where staff feel supported, clear about expectations and able to develop their skills.
What you’ll need
We are looking for someone with strong operational leadership experience and a good understanding of IPS, employment support or mental health services.
You will need to bring:
- Experience of IPS or equivalent team leadership.
- Experience of managing teams, performance and service delivery.
- Strong organisational skills, with the ability to manage a complex and demanding workload.
- Experience of monitoring, contract reporting and using data to support service planning.
- The ability to build positive relationships with funders, NHS partners, community organisations, clients and staff.
- Confidence supporting Team Leads with performance, quality, safeguarding, risk, wellbeing and day-to-day operational issues.
- Good writing skills and the ability to communicate clearly with a range of audiences.
- Good IT skills, including Microsoft Word, Excel and online systems.
- A strong commitment to equality, diversity and inclusion.
- Knowledge of legislation relevant to employment, including the Equality Act.
- The ability to work across boroughs and provide leadership in more than one service location.
- Tact, diplomacy, discretion and the ability to build rapport with different people.
- A proactive, collaborative and flexible approach, including willingness to work occasional evenings when needed.
It would also be helpful if you have experience of:
- Managing multiple teams across boroughs.
- IPS Grow systems and fidelity reviews.
- Mental health services.
- Quality standards or accreditation.
- Project and service development.
- Budget management.
- Working with GP practices, NHS teams or other health and community partners.
- A postgraduate degree.
What we offer
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30 days annual leave plus public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please note, we may close this advert early if we receive a high number of applications, so we encourage early applications.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Senior Head of Operations
CONTRACT: Permanent, Full Time (35 hours per week)
ORGANISATION: Royal Life Saving Society UK (RLSS UK)
DIRECTORATE: Corporate Services
LOCATION: RLSS UK HQ, Worcester/Hybrid (3 days per week at HQ)
REPORTS TO: Chief Executive Officer
DIRECT REPORTS: HR Manager, Interim Head of Compliance, Head of Business Systems and IT
SALARY: £48,000 to £52,000 per annum
ABOUT RLSS UK
The Royal Life Saving Society UK (RLSS UK) is the national charity supporting communities of all backgrounds to enjoy water safely and be free from drowning. Our vision is to have ‘Communities free from drowning’ and our strategic framework 2025-2030 details our goals over this period.
ROLE AND RESPONSIBILITIES
The Senior Head of Operations will play a central leadership role within RLSS UK, ensuring the charity operates effectively and efficiently. The successful candidate will lead and support the RLSS UK HR, Business Systems and IT, and Compliance departments and provide high quality decision support to senior managers on areas within this portfolio. This is a strategic and hands-on operational role overseeing key areas of the corporate services directorate.
Our current Regulatory bodies are:
- The Office of Qualifications and Examinations Regulation, Ofqual in England.
- The Council for the Curriculum, Examinations & Assessment, CCEA in Northern Ireland.
- Qualifications Wales, QW in Wales.
Maintaining and exceeding the standards, policies and procedures of these bodies are essential for ensuring our Awarding Organisation and Awarding Body status with the respective Regulators, enabling us to offer regulated qualifications. We also maintain compliance with the Charity Commission, Companies House and the Fundraising Regulator.
Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisation’s systems and culture needed to support high-quality delivery across a growing water safety education charity.
The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisation’s purpose ‘To prevent drowning, so everyone can enjoy water safely’.
KEY RESPONSIBILITIES
Organisational Leadership & Operations
- Lead and oversee day-to-day organisational operations across the HR, Business Systems and IT, and Compliance functions
- Develop and improve internal systems, processes, and operational procedures
- Support organisational planning and delivery
- Work closely with the CEO and senior managers to support organisational growth and resilience
- Contribute to organisational decision-making and leadership culture
- Attend Board meetings and committees where required, and any other such Leadership Team functions where necessary
- Build effective relations across departments to support organisational excellence
- Always demonstrate and uphold the Society’s values and behavioural standards.
People & HR Management
- Ensure effective, legally compliant policies and procedures are in place to support the recruitment, development, and retention of a high performing workforce
- Support the development and implementation of HR initiatives that build and underpin equality, diversity and inclusion, learning and development, wellbeing, and employee engagement
- Lead on the development and presentation of recommendations for annual pay and benefits review
- Support recruitment, onboarding, and staff development processes
- Help foster a positive, inclusive, and high-performing workplace culture
- Support managers with operational people-management matters
Compliance
- Ensure that standards, policies, and procedures meet and exceed the regulatory requirements set by our regulatory bodies
- Ensure compliance with RLSS UK regulators
- Oversee organisational risk management systems
- Ensure appropriate insurance, contracts, and compliance frameworks are in place
- Lead on operational health and safety systems and organisational compliance
Organisational Systems
- Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership teams
- Oversee operational procurement and contract management systems
- Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
- Improve internal reporting and programme coordination systems
Programme & Delivery Support
- Support operational coordination across RLSS UK programmes and projects
- Help ensure teams are appropriately resourced and supported
- Improve organisational project management systems and workflows
- Support efficient collaboration across delivery teams
- Contribute to organisational development opportunities and partnerships
Other Duties & Responsibilities
- All other duties reasonably associated with your role, as directed by the Line Manager
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme
- To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills, and/or Aptitudes
- Significant experience in operational management, organisational leadership or business management
- Experience developing and improving organisational systems and processes
- Strong understanding of HR, Compliance and organisational Risk Management, and Business Systems & IT
- Demonstrable experience supporting HR and people-management processes
- Excellent organisational and project management skills
- Strong interpersonal and communication skills
- Ability to work strategically while also being comfortable with operational detail
- Experience managing competing priorities in a fast-paced environment
- High level of integrity and dependability
- Strong analytical, critical thinking, and multi-tasking skills, with the ability to work to tight deadlines, and pick up new information and apply at pace
- Proficient in Microsoft Office and organisational software systems
Desirable Relevant Experience, Skills, and/or Aptitudes
- Experience working within the charity sector
- Knowledge of charity governance and funding environments
- Experience supporting organisational growth and change management
- Familiarity with CRM systems and operational databases
- Understanding of health and safety systems
We are looking for someone who:
- Is highly organised, proactive, and solutions-focused
- Enjoys enabling others to succeed
- Can balance strategic thinking with practical delivery
- Is calm and adaptable in a growing organisation
- Has a positive, can-do attitude and demonstrates RLSS UK values
- Has strong emotional intelligence and leadership skills
YOUR APPLICATION
Please send your CV and a Cover Letter outlining your suitability for the post
Closing Date – 11.59pm, Thursday 23 July 2026
Interview Date – Thursday 30 July 2026 at our Worcester Head Office (subject to change)
WHAT RLSS UK CAN OFFER YOU
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Healthcare Plan*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme
- Life Assurance Scheme
- Salary Sacrifice Pension Scheme*
- Discounts available including high street brands, entertainment, eating out and more
- Free RLSS UK Membership
- Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company events and socials
*Subject to eligibility criteria
Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
ALDER HEY CHILDRENS CHARITY
Job title: Grants Manager
Salary: £39,428-£50,450
Hours: 37.5 hours per week
Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity to join a growing Grants & Impact Team, overseeing grant giving and grant management processes within Alder Hey Children’s Charity.
A senior member of the Grants Team, the post holder will manage Alder Hey Children’s Charity’s grant awarding process, providing approximately £5m of grant awards to the Alder Hey NHS Foundation Trust (the ‘Trust’) per year, with ambitions for significant growth.
The Grants Manager will help develop and implement multi-year strategies to support the identification of fundraising needs and grant requirements. In doing so, the post holder will work closely with both Trust colleagues and our charity fundraising and marketing teams.
The post holder will report to the Director of Grants & Impact (DoG&I) and line manage the Senior Grants Officer and Grants Officer.
Main Duties/Tasks:
Strategic Planning, Financial Management & Reporting
- Work collaboratively with the DoG&I to develop and implement strategic, multi-year plans and budgets.
- Monitor progress against strategic plans, budgets, Key Performance Indicators and produce reports for key meetings such as the Charitable Spending Committee.
- Work with the Trust to identify upcoming funding requirements. Support the development of funding priorities, proposals and projects in line with the strategic direction of the Trust and Charity.
- Support the development of internal and external partnerships in line with our strategic plans and priorities.
Grant Applications & Awards
- Develop and oversee the grants application process, ensuring it aligns with the charitable spending strategy and is accessible to all applicants across the Trust.
- Manage the grants awards process, ensuring that applications are reviewed and approved in line in a timely manner within the agreed authority levels.
- Support grant applicants through the process, linking them with the relevant fundraising team and other colleagues where appropriate.
- Provide successful applicants with award letters and grant terms and conditions, tailored as required, with the support of the Grants Senior Officer and Officer.
- Work with the Finance Team to collate financial information on grant awards for reporting to the Charitable Spending Committee and funders.
Communication & Relationships
- Lead on the promotion of opportunities available to apply for Charitable Funding.
- Develop key relationships throughout the Trust that support the grant award and reporting process.
- Develop relationships with the Youth Forum, enabling youth voice in grant making.
- Work closely with the Impact & Insights Manager to ensure that grants awarded are likely to have impact and that this is a central part of the Charity’s grant making.
- Work proactively with the Fundraising and Marketing Teams to ensure that sufficient information is provided in relation to planned and approved grants and appeals.
- Develop and maintain strong working relationships with the Finance Team, working together to ensure financial accuracy and a smooth process of grants management.
- Help promote and maintain a positive culture within the Grants & Impact team.
- Line management of the Grants Senior Officer and Grants Officer.
Innovation & Development
- Work collaboratively with the Digital & Database Manager and Impact & Insights Manager to develop the CRM system for tracking grant awards and reporting data.
- Be a specialist in grant awarding and maintain strong knowledge of relevant legislation and good practice.
Other Duties
- Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
- Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.
- Attend and support on events run by the fundraising teams where required.
- Any other reasonable duties as required by your line manager.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
· Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Monday 27th July 2026
Interviews will be held in person at Alder Hey on Monday 10th August 2026
The client requests no contact from agencies or media sales.
We're hiring: Communications Manager
The Work Rights Centre is looking for a passionate communications or press professional to lead our agenda-setting media coverage. The successful candidate will develop and deliver our comms strategy, lead on media relations to amplify our impactful work, and devise strategic systems-change campaigns.
This is an ideal opportunity for a candidate with a strong sense of justice and storytelling background, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate flexible and remote work, and offer enhanced pension, annual leave, parental leave and sick pay benefits.
- Pay: £38,000 - £42,000
- Contract length: Permanent
- Hours: Full-time (37.5 hours per week) or part-time
- Location: London hybrid (with possibility of remote-only for an exceptional candidate)
The role
You’ll set the strategic direction of our comms work, ensuring that it drives our strategic objectives, and lead the press office function. You’ll find the story potential in our legal and research work, and secure extensive media coverage through maintaining strong relationships with journalists from across the political spectrum. You will create and publish high-quality and up to date content across our website, newsletter and social media channels. This is a real opportunity to lead on all aspects of the communications function in an impactful organisation, and contribute to systemic change.
About you
We seek an enthusiastic and passionate professional with minimum 3-5 years experience in a dedicated communications or press role.
You will also have:
- A track-record of securing high-quality, agenda-setting media coverage.
- Good contacts across editorial boards.
- A track-record of successful delivery against comms objectives on social media.
- Experience developing, executing, and evaluating data-driven communication strategies.
- Strong understanding of the UK political and media landscape, with a sharp eye for reactive opportunities.
- Good knowledge of website and social media content management systems.
- Excellent written and verbal communication skills.
Please download the job description for full responsibilities and complete person specifications.
To apply send two samples of your recently published work, along with your CV and cover letter by the end of Sunday 9th August.
Work Rights Centre is a charity dedicated to helping migrants and disadvantaged Britons access employment justice
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website.
About the role
To manage all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work.
Our new shop in Derry City is a thriving, busy hub that represents the future of charity retail - a modern, vibrant space that has brought new energy to Castle Street since opening in June. As a dynamic addition to the high street, it showcases how charity retail can inspire communities while supporting Concern's life-saving work.
You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns.
You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop by:
- Ensuring a high standard of customer service
- Achieving targets to maximise income
- Maintaining a high standard of creative visual merchandising
- Actively recruit volunteers and establish the shop in the local community
- Generate stock to fill the shop
About you
As Shop Manager, you will have the opportunity to be part of a small, but dedicated and successful retail team. You will be a highly motivated self-starter who takes full ownership of your role. You will lead and motivate your shop volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills.
This is an exciting time for you to join Concern Worldwide (NI) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.
Equality, Diversity and Inclusion
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
Concern Charity Retail in Northern Ireland
Concern Worldwide operates a growing retail network of eight shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.
CONDITIONS OF APPOINTMENT
It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required.
We are happy to consider candidates interested in either part-time (28 hours per week) or full-time (35 hours per week). Flexibility required.
Appointment will be subject to a six-month probationary period
If you require a paper application form, please contact us.
Salary: £25,907 - £28,786 full time - based on full time, 35 hours per week.
New employees typically start at the beginning of their pay band.
Deadline: 26th July 2026.
Due to the urgency of filling this position, Concern reserves the right to close the recruitment activity earlier if we have received applications, which match the role. We encourage you to apply as soon as possible to avoid a potentially earlier closing date.
The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.
Having a criminal record will not necessarily debar you from working with Concern Worldwide (NI). This will depend on the nature of the position, together with the circumstances and background of your offences.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As Operations and Systems Manager, you will ensure SMK’s operations are well managed and that the team have the technology, systems and policies needed to run smoothly. You will take the initiative and hold responsibility for managing projects to improve systems and working practices and provide the administrative and training support needed to enable staff to implement these.
Reporting directly to the Chief Executive, you will work across the SMK staff team of six, the board members, suppliers and occasionally our training associates maintaining great working relationships and clear lines of communication.
In this internally facing role, you will play a key part in shaping the culture at SMK and in creating an environment in which the staff team can work productively and in line with our values.
Job description
Governance
- Organise SMK’s board meetings, sub committees and strategy days, ensuring all necessary paperwork, including the CEO and Staff Report, is prepared and circulated on time.
- Take clear and concise minutes at board meetings and ensure agreed actions are followed up.
- Support the CEO and Board in ensuring complete and timely reporting to regulators such as HMRC, the Charity Commission, and Companies House.
- Keep up-to-date information on Trustees and Patrons including monitoring the conflicts of interest register.
- Support the induction and exit process for trustees and manage any Board development requirements.
Human Resources
- Ensure all current and ex staff records are up to date and stored appropriately including contracts and job descriptions.
- Support line managers by ensuring that recruitment, induction, employee development and performance management are carried out in line with SMK policies and procedures.
- Regularly review and update HR policies such as the SMK handbook, in collaboration with our external HR support, and be a point of contact for the team to raise any queries or concerns.
- Manage the Breathe HR system for all types of leave. Monitor team’s absences and be a point of contact for team wellbeing.
- Oversee the organisation of the annual Team Away days and any other team strategic planning days.
Compliance and Risk
- Ensure SMK operates in line with legal and regulatory requirements, seeking external expert support where necessary.
- Work with SMK’s CEO to ensure policies and procedures are reviewed on a regular basis.
- Work with the CEO to ensure SMK is compliant with health and safety practices, GDPR, safeguarding and stays up to date with changing regulation.
- Ensure SMK’s insurance is up-to-date and covers the correct requirements.
- Maintain awareness of risks and changes in the external environment that may affect SMK, managing a risk register to capture the risks and actions to be taken to mitigate them.
- Support staff across the organisation to complete risk assessments where necessary and take responsibility for signing these off in line with our policies.
Office Admin
- Be the first point of contact with the office landlord.
- Look after the photocopier, stationary and other office requirements.
- Be responsible for incoming / outgoing post (when in the office).
- Book meeting rooms and desks for team meetings on Mondays.
IT and Information Management
- Manage the relationship with SMK’s IT service providers.
- Support the team with IT requirements.
- Implement the IT and Cyber Security policy and regularly review and update, providing/signposting staff training where necessary.
- Take a broad overview of systems within SMK, reviewing them and ensuring that they are fit for purpose, including the CRM.
- Lead on ensuring SMK’s digital and offline files are up to date, organised, and stored correctly on SharePoint.
Finance
- Support CEO in liaising with SMK’s accountants, with day-to-day bookkeeping and account management
- Collect and file monthly Credit Card receipts and invoices and share with SMK’s accountants.
- Ensure finance policy and procedures are up to date and answer finance-related queries from the team as required.
- Complete and manage client supplier forms.
- Track the progress of the annual audit and coordinate with the appointed auditors and external accountant.
About you
Having worked in a similar role, you’ll display a proven ability to create, implement or update systems that will increase the organisation’s operational efficiency. You are organised and methodical, with an excellent eye for detail and an understanding of bigger picture joined-up systems. You are able to manage and prioritise a busy and diverse workload, with support from your line manager. You’re responsive, approachable, and will have a solid overall understanding of how organisations work at every level.
You are able to operate in a small interdependent team in the heart of the campaigning community where relationships based on trust.
Person Specification
We're committed to creating an inclusive culture where everyone can reach their full potential. We welcome applications from people in underrepresented groups. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate our candidates.
Please read more here about our commitment to solidarity, equality, diversity and inclusion on our website.
Experience. We’re interested in experience that’s both job-related or gained through other areas of your life
Essential
• A minimum of 2 years’ experience in a similar role, ideally within the charity sector.
• Extremely organised, with high levels of accuracy and attention to detail demonstrated by excellent record keeping and information management skills.
• Excellent written, interpersonal and communication skills
• Excellent project management skills, with the ability to manage your own workload effectively, maintain flexibility and take the initiative when required.
• Good financial literacy, with a working knowledge of budgets and finance systems.
• Experience of supporting charity Boards and working with trustees, preparing papers, accurate minute taking, overseeing action logs and responding to enquiries. And a working knowledge of charity governance requirements and reporting.
• Experience of leading recruitment processes including creating job packs, promotion, shortlisting and communications to applicants throughout the cycle.
• Experience of drafting, reviewing and implementing organisational HR policy and procedures (HR expertise is provided by an external provider) and working with HR systems (we use Breathe HR)
• Basic training in risk management with experience of writing and implementing risk assessments.
• Good understanding of organisational health and safety requirements, including safeguarding and the knowledge and confidence of how to seek further advice and information when required.
• Experience of negotiating with and supervising third-party suppliers and contracts.
• Excellent IT skills with ability to use Microsoft Office to a high level and support others to do so.
• Experience of general administrative support including logistics, travel and events.
• Experience in CRM database management, preferably Salesforce, and a proven ability to handle and analyse data, and produce reports.
• A commitment to SMK’s mission, values and strategic objectives outlined in our strategy Change is Possible.
Desirable
- Background and/or interest in campaigning and social change
- Experience of accountancy software, preferably Quickbooks
- Experience of working in a small hybrid organisation
Your covering letter should be no more than two-pages (at a minimum font size of 11pt), and should address the following:
• Why you want the job
• How you meet the requirements of the role, as set out in the person specification
Please note that generic application cover letters do not allow us to properly assess an application and will result in the application being screened out.
We welcome the use of AI tools to support candidates in preparing their applications, for example to improve structure, clarity, or presentation. We are interested in your experiences, perspectives, and achievements, so we ask that applications remain an authentic reflection of your own skills and work. Examples should be ones you can confidently discuss.
Strengthen campaigning by championing excellence & building a connected, resilient community of changemakers fuelled by hope that change is possible.
The client requests no contact from agencies or media sales.
The National Gallery is looking for a Technical Project Lead to drive the delivery of two transformative, multi‑million‑pound projects: a state of the art Research Centre and a landmark new wing.
You will lead the technical oversight of complex MEP building services for a new Research Centre and a major new public wing, ensuring high-quality, sustainable, and compliant design delivery within a historic, publicly accessible environment.
For more details and to apply please go directly to The National Gallery website.
Welcare is looking for an enthusiastic and experienced manager committed to supporting local families to lead and manage their Family Centre and Family Resilience service in Redhill.
The Family Centre is part of a local integrated system with a wide range of partners that builds family resilience in Surrey and seeks to improve life chances for the most vulnerable children.
You would manage a small, dedicated team of family support workers and have lead responsibility for supervising their work and ensuring delivery of our sub-contract with the YMCA.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
Interview date: 27 July
The successful candidate will have empathy with Welcare’s Christian values base.
An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Please submit your CV and covering letter through the CharityJobs portal. Shortlisted candidates will be required to complete our pre-interview application form prior to interview
Our mission is to work alongside parents and carers to give children secure and confident childhoods and to enable them to thrive in the future.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Keeping Young People Safe
We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS (England & Wales) check and receive ongoing safeguarding training.
At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.
Are you passionate about helping young people build brighter futures?
Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.
Who We Are
We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.
For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills-teamwork, leadership, problem-solving, and resilience.
We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.
Why Join Us?
We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:
- A friendly and supportive team where your voice is heard
- A strong commitment to diversity and inclusion—we want everyone to feel they belong
- Generous holiday allowance and flexible working
- Cycle-to-work scheme, life assurance, and NHS top-up plan
- Ongoing learning and mentoring opportunities
- A chance to directly impact the lives of young people every single day
About the Role
This is a role where you’ll really see the difference you make.
As Educational Partnerships Manager, you’ll work across Dorset and the South Coast of Hampshire, building partnerships with schools, colleges, youth organisations and community groups-particularly in areas where opportunities are hardest to come by.
You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.
You’ll be a key driver of our Inspiring Futures programme-helping young people break down barriers and imagine bigger futures.
It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.
You’ll love this job if you are…
- A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders.
- Passionate about education, social mobility, and giving every young person a chance to shine.
- A natural communicator-whether leading a session in a classroom or inspiring a room of volunteers.
- Organised and able to juggle multiple projects (with a great sense of humour!).
- Self-motivated, adaptable, and happy working remotely but never alone-you’ll be part of a close-knit regional team.
- Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering.
Key Responsibilities
- Build and grow relationships with schools, colleges, youth clubs and local communities.
- Focus on expanding our reach in areas of multiple deprivation and underrepresentation.
- Deliver and support the rollout of YE programmes in schools and other settings.
- Recruit, train and support volunteers-making sure they feel valued and inspired.
- Work with your regional team to meet shared goals and celebrate local impact.
- Help secure local funding by supporting fundraising efforts and managing project deliverables.
- Support the planning of events, trade fairs and celebrations for young people.
- Keep accurate records, track impact, and make sure safeguarding is front and centre.
A few practical things
- This is a hands-on role-you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential).
- You’ll need to be happy occasionally working evenings or weekends during peak delivery times.
- Expect to be on your feet during some events or sessions-it’s all part of the fun!
How to Apply
If you’re ready to help shape the futures of young people across Dorset and the South Coast of Hampshire, we want to hear from you!
Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 26 July 2026. Please note that applications without a cover letter will not be considered.
Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.
Full details can be found in the Job Description.
At YE we are passionate and committed to keeping your data safe and secure. Full details can be found in the YE People’s Privacy Notice.
Join us – and help us give every young person the chance to thrive. Apply today!
Applications without a cover letter will not be accepted.
We empower young people to discover, develop and celebrate their skills and potential.


The client requests no contact from agencies or media sales.
Department: Governance & planning
Contract type: Fixed term for 3 years
Hours: 37 per week
Salary: Circa £46,453 per annum
Location:Home Based (UK wide travel as required)
Reports To:Governance & Planning Manager
Make a national impact
The National Fire Chiefs Council (NFCC) plays a key role in supporting UK Fire and Rescue Services to protect communities, save lives, and drive improvement across the sector.
We are looking for an experienced Impact Evaluation Manager to lead how we understand, measure, and demonstrate the impact of our work at a national level.
This is a high-profile, strategic role where your expertise will directly influence decision-making, shape national programmes, and strengthen evidence-based practice across the fire and rescue sector.
The role
As NFCC’s lead for impact evaluation, you will:
- Develop and implement a consistent, organisation-wide approach to evaluation
- Lead the evaluation of national programmes, policies, and major initiatives
- Provide expert advice to senior leaders on impact, outcomes, and value for money
- Work with analysis and insight team to turn complex data into clear insights that influence strategic decisions
- Work closely with Fire and Rescue Services, government partners, and stakeholders
- Champion a culture of learning, evidence, and continuous improvement
This role requires strong strategic thinking, credibility, and the ability to lead through influence across a complex, national landscape.
About you
You will bring:
- Significant experience in evaluation, research, or impact assessment
- Strong knowledge of evaluation methods (e.g. theory of change, outcome frameworks)
- Experience working in complex, multi-stakeholder environments
- Excellent analytical skills and the ability to translate data into action
- Proven ability to influence senior stakeholders and shape decision-making
- A passion for evidence-led improvement and public sector impact
Experience in the fire and rescue, emergency services, or wider public sector is desirable but not essential.
Why join NFCC?
- Play a key role in shaping national fire and rescue policy and practice
- Work with a wide range of senior leaders and sector partners
- Be part of an organisation that values collaboration, integrity, and improvement
- Flexible, remote working arrangements
- Opportunities for professional growth and development
If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description on the NFCC website and apply.
How to apply:
Please complete the application form linked from the ‘apply now’ button on the NFCC website. CV’s will NOT be accepted for this position.
Closing Date: 26th July 2026 with interviews being conducted week commencing 10th August 2026.
PLEASE NOTE – THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
6 Month Fixed Term Contract | Full Time | Circa £58,000 (FTE) + Excellent Benefits
Location: London
Make a Difference Every Day
For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.
As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset.
Do you want to play a part in what we do?
People are at the heart of everything we do. Together, we:
• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.
About the Role
We are looking for an experienced Management Accountant who will partner with internal customers, specifically within the Operations Directorate, providing professional business support to budget holders, through the provision of financial information and analysis to support performance management and decision making.
Additional Information
• Must have the right to work in the UK.
How to Apply:
Please submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.
Closing Date: Friday 24th July 2026, 5:00pm.
A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.
The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.
The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).
We are the longest-standing Royal Air Force charity, dedicated to supporting serving and former RAF personnel, and their families.
The client requests no contact from agencies or media sales.
Data Selections and Imports Manager
Immediate Start | 6-Week Temporary Assignment
Full Time or Part Time (3 to 5 days per week)
Fully Remote or Hybrid
Hourly Rate £23.08 per hr
We're recruiting on behalf of a well-established national organisation for an experienced Data Selections and Imports Manager to support the team during a busy period.
Available on either a full-time basis or part-time (3 to 5 days a week), this is a fantastic opportunity for someone who can hit the ground running and is available to start immediately.
The role
You'll be responsible for producing data selections for marketing and fundraising campaigns, managing data imports into the CRM, and ensuring data is accurate, reliable, and ready to use.
Working closely with marketing and fundraising teams, you'll turn campaign briefs into targeted data selections, resolve data queries, and help keep campaign activity running smoothly.
Key responsibilities
Produce campaign data selections using SQL
If Manage and validate data imports into the CRM
Maintain high standards of data quality and accuracy
Work with stakeholders to understand campaign requirements
Prepare and manipulate data for campaigns and reporting
Maintain clear process documentation
Support improvements to data processes where appropriate
About you
You'll have previous experience working with customer or supporter data and be confident using SQL to extract and manipulate data. You'll be organised, accurate, and able to manage multiple requests to tight deadlines.
You'll also have strong communication skills and enjoy working collaboratively with both technical and non-technical colleagues.
You'll ideally have
Strong SQL skills
Experience producing campaign or marketing data selections
Experience managing data imports
CRM experience, ideally Microsoft Dynamics
A strong understanding of data quality and best practice
If you are immediately available with the above skills and experience, please apply online today, I would love to have a conversation with you!
Engineering Manager
Remote (UK-based) | Full-time | Salary: £82,409 + benefits including 4.5 day week and 11% employer pension contribution
Do your best work, for the right reasons.
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
We’re looking for an experienced Software Engineering Manager to join our Product and Engineering Team to help us build beautifully simple, high-impact digital products that support teachers and improve outcomes for pupils across the UK.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
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Investors in People Gold - through external accreditation and colleague feedback
About the Role
Oak provides school teachers and pupils with the highest-quality curriculum and lesson resources across all subjects and age groups.
In this role, you will join our engineering leadership team to manage engineers across our product squads and platform teams, supporting them to thrive and grow. You will work closely with product and platform colleagues to enable effective delivery and continuous improvement, and you will contribute to hiring a diverse mix of permanent colleagues and freelancers to ensure we have the capability needed to deliver our ambitious goals.
Our engineers work in cross-functional product squads alongside designers, researchers, and education experts, regularly releasing new features and improvements that provide teachers and pupils with quick and easy access to high-quality learning resources.
What You’ll Be Doing
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Develop and manage a high performing team
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Lead the continuous improvement of software engineering practices and processes
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Working with product managers, manage the engineering backlog ensuring that important tasks are prioritised alongside bugs and product features
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Prioritise the hiring and retention of a diverse, engaged and collaborative team of engineers
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As a member of the Oak Team, contribute to the planning and culture of the organisation.
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Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
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Deputise for the Head of Engineering and take on other general responsibilities as required.
What We’re Looking For
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2+ years experience leading the continuous improvement of an engineering team’s processes and practices
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Experience of recruiting, developing and managing a high performing engineering team
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Substantial experience working in cross functional teams or squads
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Can demonstrate an understanding of how modern web applications work
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Extensive knowledge of the software product development lifecycle and how it influences the success of a product and a team
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You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.
If this sounds like what you’d love to be doing, we'd like to hear from you. If you’re not sure that you exactly fit the above criteria, get in touch anyway. Ability and attitude are just as important as experience!
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution)
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A 36-hour working week, with half-days on Fridays or every other Friday off
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Twice-yearly in-person offsites to collaborate, connect, and have fun
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A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
If you're from an underrepresented group, there's a good chance you're discounting yourself before you've even started. That's more common than you'd think, and it means we may miss out on brilliant people. If you're excited by this role but don't meet every requirement, please apply anyway.
We use the Applied platform to help reduce bias in our hiring process. Answers are anonymised and reviewed by a panel of humans.
Key Info
-
Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: We’ll be reviewing applications as they come in and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next steps
You’ll answer a few admin questions followed by some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans), so it's your thinking that gets assessed and not your C.V.
If you're shortlisted, we'll invite you to interview. We give everyone feedback at the end of the process.
Interview dates:
Interview 1: Wednesday, 29 July 2026
Interview 2: Monday, 3 August 2026
If this sounds like somewhere you could do your life's best work, we'd love to hear from you.
We love giving feedback, so at the end of the application process, we'll share how well you performed.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
We are an equal opportunities employer.
We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
The client requests no contact from agencies or media sales.
The Hepatitis C Trust (HCT) is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.
We are looking for a passionate and skilled manager who has excellent communication and organisational skills. Working under the guidance of the Southern Regional Manager, you will oversee a staff team and an expanding network of peer programs across Surrey.
Experience of working with disadvantaged groups and an understanding of providing services to vulnerable people is essential, alongside an understanding of how lived experience can support this work.
Your work will involve maintaining and monitoring our existing HCT peer projects across Surrey. This will involve providing support and supervision to existing staff, managing operational issues on a day-to-day basis and overseeing the management of local projects.
This post also involves regular liaison with external partners across the region, including key stakeholders and NHS colleagues at the Surrey Operational Delivery Network (ODN), alongside drug and alcohol services, hostels, outreach services etc.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Westminster, London
Contract: Permanent, Part-time
Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits.
Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)
Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)
Closing Date: Monday 10th August 2026
JOB PURPOSE
This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.
As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change.
MAIN DUTIES
1. Fundraising CRM Project Leadership
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Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations
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Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals.
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Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid
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Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.
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Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations.
2.CRM and Data Management
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Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects.
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Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance.
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Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices.
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Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting.
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Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency.
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Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes.
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Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner.
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Work with the Marketing and Communications team to help implement soft opt-in
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Manage one database volunteer to complete database tasks.
3. Data Selections, Segmentation and Campaign Support
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Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events.
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Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting.
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Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities.
4. Reporting and Insight
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Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results.
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Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking.
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Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight.
5. Cyber Security
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Work closely with the IT team to manage security/GDPR of the Fundraising crm
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Develop knowledge in this area and undertake training as required.
6. Other Duties:
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Provide ad-hoc administrative support to the Fundraising and Communications team.
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Support and attend fundraising events as required.
GENERAL RESPONSIBILITIES
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Stay up to date on policies/news/regulations relating to the role
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Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues
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Proactively flag any data integrity issues with Line Manager and help develop action plans as required.
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Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
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Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
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Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
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At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator
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Undertake any other duties that may be required which are commensurate with the role.
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In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder.
Person Specification:
This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.
EXPERIENCE
E1 Experience of using a database to accurately enter and manage data
E2 High level skills related to data management and handling
E3 Working extensively with Fundraising CRM system
E4 Implementing policies and procedures
E5 Running reports and analysing data.
E6 Understanding of data protection and GDPR principles
E7 Working with Salesforce, ideally with Administrator certification. (Desirable)
E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)
E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT
E10 Experience of working in the charity sector (Desirable)
KNOWLEDGE
K1 Ability to prioritise and organisational skills, remaining calm under pressure
K2 Team working skills with a positive and collaborative approach.
K3 Interpersonal and communication skills, both verbal and written.
K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.
K5 Individual giving and/or other types of fundraising.
K6 Up to date knowledge of GDPR compliance and soft opt-in
K7 Relevant regulations, legislation and professional codes of practice.
K8 IT proficiency, especially Excel, Word and Outlook.
The client requests no contact from agencies or media sales.


