National Service Delivery Manager Jobs

Post Title: Hartlepool Full and Part-Time Tutor

Responsible to: Strategic Partnerships Manager

Salary: £24,960 per annum (pro-rata for part-time)

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (pro-rata fro part-time) inclusive of Bank Holidays, Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 *Please note this is a fixed-term role until 31st August 2025, with the potential of transition into a permanent position based on performance and organisational needs*

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

 Benefits of working at Tutor Trust 

· Hybrid work model (2 days in the office for full-time) 

• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata for part-time) 

• Flexible working including Time Off In Lieu (TOIL) 

• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 

• Enhanced Family and Sick Leave (after a qualifying period). 

• Recognition and Culture (Thanks & Recognition, Highlights, team events) 

• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Hartlepool Full-Time and Part-Time Tutor posts are an exciting role with Tutor Trust.  You will plan and deliver tuition to primary/secondary school-aged pupils (from 9-16 years old) across Hartlepool in Maths and English on a 1:4 ratio and complete appropriate paperwork relating to tuition with pupils (register, feedback sheets, etc.) You will liaise with the Strategic Partnership Manager, Hartlepool Programme Coordinator and the quality team. You will also support other tutors as appropriate and be involved in Tutor Trust tutorials and training where required.

If you have solid relevant experience, have the best interests of young people at heart plus a desire to work with an innovative charity, then this could be the role for you. 

 Main Functions

• To plan and deliver tuition to primary/secondary school aged pupils (from 9-16 years old) across Hartlepool in maths and English on a 1:1 to 1:4 ratio.

· To complete appropriate paperwork relating to tuition with pupil (register, feedback sheets, etc.)

· To liaise with the Strategic Partnerships Manager, Hartlepool Programme Coordinator and the Quality Team.

· To undergo any appropriate training throughout the role to enhance the quality and impact of tutoring delivery.

· To support other tutors as appropriate.

· To be involved in Tutor Trust tutorials and training where required.

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills, and plenty of initiative.

Skills

· One year of experience of working with children and young people in an educational environment required or QTS.

· Ability to tutor maths and English to a standard desirable.

· Must have achieved a minimum of Grade B/6 at GCSE in Maths and English.

· Understanding of the National Curriculum, GCSE syllabus and have a broad understanding of policy issues and educational best practice relating to improving pupil achievement at Key Stage 2 (and ideally at Key Stage 3 and Key Stage 4).

· The ability to work with children from complex backgrounds and with complex needs.

Attributes

· Bright, enthusiastic, and well-motivated tutor confident in dealing with young people.

· Robust and resilient character with excellent time-management skills.

· Demonstrate a commitment to the goals and ethos behind the Tutor Trust.

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust.

· Access to a full driving licence and car is desirable, but not essential.

APPLICATION INFORMATION

The job is a fixed-term role from 2nd December 2024 – 31st August 2025 with the potential to transition into a permanent position based on performance and organisational needs. The central Tutor Trust team is based in the Manchester office, however this job is a full-time, position with frequent travel required across Hartlepool to deliver tuition.  All reasonable travel expenses on Tutor Trust business will be reimbursed (not including your regular commute from home to the Tutor Trust working space in Hartlepool). 

Closing date for applications: Tuesday 12th November

Interviews to be held: Thursday 21st November (remotely via Microsoft Teams)

Salary: £24,960 per annum & Contributory Pension

Start date: Monday 16th December

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to the carreers email address found in the attached job description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For further information please see our website under Join Us.

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.

Please note that role will involve regular travel across the North East region and occasional travel across the UK. 

We are seeking a Training & Engagement Manager to work across our portfolio of programmes, particularly focusing on Education in the North East of England and our Parental Engagement Programme. You will be creative, adaptable and proactive, with the ability to work remotely, autonomously and as part of a small team. The ideal candidate will have a strong understanding of the education sector and awareness of parental engagement, including looked after children services, as well as excellent interpersonal skills, and a commitment to supporting families and young people. 

Main Role & Responsibilities

As our Training & Engagement Manager, Parents & Education, you will be an active member of our programmes team and will work across our portfolio of programmes, with particular focus on the education and parental engagement programmes.

You will have responsibility for stakeholder engagement, developing relationships and promoting Ygam training in the North-East of England (Education) and nationally (Parents). You will recruit suitable delegates to workshops, working closely with a range of stakeholders from schools, youth organisations, children’s services to parents and carers.

You will also provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will work with organisations to collate case studies and evidence, supporting the programme's achievements and our overall impact.

Engagement Manager

Fixed Term Contract ending 30/09/2026
Job Ref: V525
Hours/Days per week: 21 hours per week – (Flexible days/hours)
Salary: £25000 pro Rota plus attractive employee benefits package
Start date: ASAP
Location: Homebased (with extensive travel throughout Blaenau Gwent)  

Closing date: 4th November 2024
Interview date and Location: WC 11th November. Likely to be on teams TBC

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive. 

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business. 

Add role purpose, duties, location etc.

Volunteering Friends is our new, National Lottery Community Fund project, which builds on our existing work in Blaenau Gwent. By harnessing the power of volunteers, the project will work with older people (50+) living in Blaenau Gwent who are experiencing feelings of loneliness and/or isolation, and provide companionship, confidence building and encourage involvement in their local community. The project will consist of three interlinking strands: one-to-one befriending, delivered in the person’s home or over the telephone; community buddying, providing support to attend community groups; and the establishment of volunteer-led group activities for beneficiaries to attend based on local needs and interests.

 Key Duties:

1. Recruit, interview, induct, train and support volunteers.
2. Work closely with partners/referral agencies and funders to ensure a steady flow of participants into the projects.
3. Manage the matching/placement process of volunteers and participants, setting up and supporting new activities where appropriate.
4. Be responsible for project compliance, carrying out risk assessments for volunteer activity and regularly reviewing, including safeguarding arrangements.
5. Ensure monitoring evidence and impact data is collected to measure progress against agreed outcomes.

1. Provide administrative support for the project where required, processing volunteer expenses and maintaining databases.
2. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.
3. Maintain effective relationships with stakeholders and project partners on a day-to-day basis.
4. Prepare reports to Delivery Leader and Project Manager based on agreed outputs and targets.
5. Manage your own time and diary effectively, and in line with the needs of the project.
6. Liaise regularly with the Project Manager and project delivery colleagues.
7. Play an active role in identifying and developing new business.
8. Contribute to joint working and teamwork across Volunteering Matters.

Experience/Skills and attributes:

1. Experience of working with older people.
2. Experience of managing and working with volunteers, and the ability to motivate and engage them.
3. Experience of working in partnership with other agencies.
4. Excellent written and verbal communication skills.
5. Excellent organisational skills with the ability to prioritise a demanding workload and work under pressure and to deadlines.
6. Ability to assess risk and carrying out risk assessments.
7. Evidence of good administrative and IT skills and the ability to maintain project monitoring, administrative and financial records.
8. Understanding of and commitment to equality, diversity, and inclusion.
9. Understanding of and commitment to Data Protection and confidentiality.

Desirables:

Ability to speak Welsh or a willingness to learn.

Qualifications:

Relevant experience and values alignment is more important for this role than specific qualifications.

Other:

Location: This role is homebased and will involve extensive travel throughout Blaenau Gwent. The postholder will require good internet access to enable remote working, and a suitable home office space. IT equipment and infrastructure will be supplied.

This role requires enhanced DBS clearance.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process. 

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.   

Based in one of St Giles’ offices across Wales, Cardiff, Newport, Swansea or Wrexham with frequent travel across Wales (hybrid working to be considered)

Are you an influential, collaborative and compassionate individual with a proven record of managing and supervising staff to successfully deliver services with KPIs, quality standards and/or targets?  Do you have experience of working in or managing services supporting male offenders (age 18+) in community settings?

If so, St Giles is looking for a Financial Wellbeing Project Manager to join our team and support the management of HMPPS Contracts delivering Financial Wellbeing services across Wales.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this vital role

Our successful candidate’s focus will be to provide operational management support across one or more contracts awarded by the HMPPS to deliver Finance, Benefit and Debt (FBD) services in Wales.  This will see you provide leadership and operational management support in debt and welfare benefits to a team of Financial Wellbeing Coaches (FWCs), Team Leaders and Administration team employed in the delivery of the contracts, and to plan and support the day-to-day workload for the team and setting performance objectives with the team and monitor progress.

You will also be expected to monitor and manage all aspects of delivery and performance to ensure compliance with policy and procedures and to manage partnerships including local and national delivery partners and any agencies with whom we are developing referral arrangements. Developing and maintaining strong working relationships with local Wales Probation managers and staff and other external stakeholders is an essential part of this role, as is providing regular reports in a range of formats to the Service Manager and monitoring use of the Customer Approved Database including regular reports on usage to ensure accuracy and timeliness of inputting by teams.

What we are looking for

• Experience of working in or managing services supporting challenging people
• Experience in working in or managing multi-agency partnerships working towards common objectives and outcomes
• Evidence of training at specialist level in money and/or welfare benefits advice from an accredited training provider
• Knowledge and understanding of the requirements of managing a caseload
• Wide range of money advice knowledge, budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and welfare benefits
• Ability to coach and mentor staff to motivate and facilitate optimum performance in a team
• Strong IT, interpersonal and communication skills, both verbal and written.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: 10 November 2024. Interview date: TBC 2024.

This is an opportunity to join Refuge as a Team and Rota Administrator for the National Domestic Abuse Helpline. The National Domestic Abuse Helpline is Refuge’s largest service. We have a busy team of Helpline Advisers working around the clock to support our callers, 24-hours a day, 7 days a week, and a fantastic pool of volunteers. We are looking for a highly organised, experienced Administrator who is passionate about ending domestic abuse and has great knowledge of GDPR legislation, to help us improve our systems and manage some of the day-to-day processes that make our work possible, including our complex rotas. This is a new role, and the post-holder will have the opportunity to shape how we do things, as well as playing a critical part in our life-saving work.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The National Lottery Community Fund is looking for a skilled and proactive Network Engineer to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure. Hybrid office working is available, though occasional travel to various UK sites will be required.

As a Network Engineer, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability.

Responsibilities:

• Be an integral part of the Team and act as the go to person and SME for networking requirements.
• Collaborate closely with Network Engineers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements.
• Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies.
• Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances.
• Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs.
• Apply strong analytical and troubleshooting skills to resolve network issues.
• Strong interpersonal and problem-solving skills.
• Monitor network performance, identify and resolve bottlenecks.
• Collaborate with service desk staff, providing education and support while resolving network-related tickets.
• Be responsible for end-to-end delivery of the Project tasks.
• Lead networking element of projects to improve production environments.
• Configuring and installing hardware in both office and data centre environments.
• Ability to write clear, concise technical documentation such as Network Designs.
• Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose.
• Contribute to design and architecture discussions.
• Mitigate Pen Test and Audit findings.
• Participate in out of hours implementations of change/support as required.
• Accurate estimation of workload and timelines for delivery.
• Support and maintain backup and disaster recovery solutions.
• Compliance to regulatory and mandatory policies.
• Relevant vendor management experience.
• Provide timely updates and whenever necessary timely escalation of issues to right stakeholders.

Interview dates: 28th / 29th November (online for 45 minutes)

Location: Birmingham - We have a hybrid, flexible approach to working and this role can be office based along with homeworking.

On application, please align your supporting statement to the criteria below

Essential criteria

• 3+ years in network administration and deployment.
• Experience with Cisco Switches, including configuration, security, and firmware updates.
• Knowledge of Firewalls (Preferentially Barracuda and Azure Firewalls).
• Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer).
• Knowledge of Aruba SilverPeak SD-WAN.
• Analyze, troubleshoot, and resolve incidents escalated from service desk support.

Desirable criteria

• Knowledge of Arista Wireless Access Points.
• Zero Trust Network Architecture – Security Service Edge such as Netskope or Zscaler.
• Familiarity with PRTG, SolarWinds or similar monitoring tooling.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Location: To cover the Surrey, Sussex, Hampshire and Thames Valley area 

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South and Central area. 

Deadline for applications: 1st November 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Early November 

Start date in role: 6th January 2025 

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns) 

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent IT skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution!  

The Association of Directors of Public Health (ADPH) is a Charity and Company Limited by guarantee and is the representative body for Directors of Public Health (DPH) in the UK. It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.

The Association has a rich heritage, its origins dating back more than 160 years. It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.

We are now looking to appoint a Communications and Marketing Manager to develop, manage and lead our external communications and marketing programme, working to support the Head of External Affairs to broaden our reach and ensure that the DPH voice has impact.

The successful candidate will have experience in working in a communications environment, be skilled at working with the media and able to produce engaging content for a range of channels and audiences.

Excellent interpersonal and prioritisation skills are required to lead and manage cross team projects and line manage, support and develop the Project Administrator.

The Association does operate a hybrid working arrangement with its staff and candidates from across the UK are welcome, but they will be required to attend meetings and events in central London during the year. Further details can be confirmed prior to application if required.

The closing date is noon on 18/11/24, however, we do reserve the right to close the application process early should a suitable candidate be available and would therefore urge those interested to apply asap.

The successful candidate will be required to provide evidence of a continuing entitlement to work in the UK.

Please note to be considered for the role you need to apply with a covering letter outlining why you feel you would be suitable for the role, together with a current cv.

Prospectus is pleased to support a homelessness organisation in recruiting for a Supported Housing Operations Manager. Operating in Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, this national charity is dedicated to supporting individuals in need of care and those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people.

The Supported Housing Operations Manager (Homelessness) will be responsible for the effective day-to-day management of several supported housing schemes designed for individuals experiencing homelessness and multiple disadvantages. This role is critical in ensuring that the services provided are psychologically and trauma-informed, aligned with the Making Every Adult Matter (MEAM) principle.

Key responsibilities include:

• Overseeing the performance and management of services, including supported housing and community-based outreach/support services.
• Ensuring budget control and the provision of high-quality, appropriate support.
• Adhering to policy/procedures, health & safety, and risk management protocols.
• Supporting service development, including taking the operational lead in developing new services and transforming existing ones.
• Collaborating with Scheme Managers to ensure team meetings effectively address key operational issues.
• Developing and reviewing annual plans for services in alignment with the Supported Housing department’s strategic objectives.

This position is part of the middle management team and involves direct management of two scheme managers, focusing on promoting a trauma-informed and psychologically sensitive approach to service delivery.

The successful candidate will have demonstrable experience of developing formal relationships with other organisations, experience of developing operational procedures, experience of safeguarding adults and responding to safeguarding concerns and currently hold or willingness to study to NVQ Level 5 Health and Social Care qualification or equivalent.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Context and Background

The NSPCC is the leading charity focused on preventing child cruelty in the UK. We believe that together, we can stop child abuse and neglect. Creative, effective communications that reach a wide audience, build relevance, and enhance our reputation are crucial to delivering our vision and goals. The NSPCC’s sector- leading press office plays a big part in this work by raising awareness of the organisation’s work to influence politicians, fundraise and provide services for children and their families. Week-in-week-out the busy team provides journalists with powerful proactive stories and quick-off-the-mark reaction that generates consistently high levels of media coverage across local, nations, national, consumer and specialist print, broadcast and online outlets.

This role is to be part of the National Media Team, working closely with a Media Manager, another Senior Media Officer and a Press Office Assistant to promote the NSPCC’s major policy-change campaigns and priorities, predominantly via national print, broadcast and digital media. Key areas of focus will include child protection and children’s social care, child sexual abuse, domestic abuse, online safety, early years, education and children’s experience of the justice system. The successful candidate will be expected to develop a network of contacts within the national media, using these relationships to ensure the NSPCC is at the forefront of coverage related to child abuse and neglect. They must be ready to respond quickly to opportunities to comment on stories while building the evidence base for the next big proactive story.

Job purpose

• To lead with the other Senior Media Officer on the media delivery of the charities major public influencing campaigns and priorities

• To deal with relevant media enquiries as they come into the Press Office

• To develop and produce press releases, quotes, articles, Op Eds and

  operational notes to achieve national press coverage

• To support key spokespeople with media opportunities, including full pre

  and post interview briefings

• To develop key stakeholder relationships both internally and externally,

  particularly with the NSPCC Policy and Social Media teams and national

  media
  • To help with the management of Press Office Assistant

  Key relationships - Internal

• Reports to the National Media Manager and works closely with the other Senior Media Officer and the Press Office Assistant.

• Works closely with other colleagues in Communications, Childline, the helpline, Policy and Knowledge and Information to implement communication initiatives.

• Engages with staff in other NSPCC functions, in particular frontline staff to continually learn about the organisation.

  Key relationships - External

• Wide range of media contacts, in particular in national print, broadcast and digital

• NSPCC Real Life Story volunteers

• Individuals and representatives at similar level from a range of agencies

  that have an interest in or a view on NSPCC’s activity.

• Other charities, government media departments and organisations such as

  trade bodies, thinktanks, universities, the police, health authorities, local councils etc

  Main duties and responsibilities

  To deliver regular national media coverage for the charity using a variety of skills and tactics
  To use your own experience and initiative to source the evidence needed to create powerful stories that will grab the attention of national print and broadcast journalists.

  To develop strong working relationships with key internal and external stakeholders
  To be committed to furthering the interests of the charity and of children and to always be willing to go the extra mile to deliver or help others deliver on key projects.
  To continuously be looking at ways to grow and improve as a communications professional
  To engage with and develop relationships with new media platforms and outlets, including podcasts.
  To uphold the principles and values of the NSPCC in whatever you do in your day-to-day job
  To effectively monitor and track performance using media monitoring technology.

  Responsibilities for all Staff within the Communications Directorate

  There is a set of responsibilities for all staff within each directorate:

  A commitment to safeguard and promote the welfare of children and young people

• To actively participate in regular department and team meetings, contributing to planning, discussions and decisions which will be beneficial to NSPCC’s

  communications activities.

• To maintain an awareness of own and others’ Health and Safety and comply with

  the NSPCC’s Health and Safety policy and procedures

• To take personal responsibility for keeping up to date with NSPCC work to end

  cruelty to children, including securing updates on project and service developments and general NSPCC news.

  Person specification

  1. Journalism experience and/or significant experience of working in a complex press office or equivalent in the corporate, charitable or political sector with a full understanding of all media disciplines and the external media environment.

  2. An ambitious, confident, creative and motivated self-starter who can operate independently and with guidance with a willingness to the get the job done.

  3. An excellent understanding of the national media and political landscape.

  4. An excellent eye for a story and a first rate understanding of what makes something newsworthy

  5. Experienceofsupportingandpromotingmajorcampaigns,plansandstrategies within a national media context and an understanding of how media work dovetails with other functions as part of an integrated campaign.

  6. Experience of crisis communications.

  7. Experience of developing and managing good relationships with stakeholders including journalists, and colleagues across a large and complex organisation.

  8. The ability to organise and plan own work to deliver projects/initiatives to agreed deadlines, often with conflicting priorities.

  9. Excellent communication skills. Ability to write and verbally present complex, sensitive information to a range of audiences in a clear, accurate and confident way to achieve desired outcomes.

  10.Successful experience of offering media advice and guidance to colleagues at a senior level

  Safer Recruitment

  As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

  Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

  The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

  Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

We have an exciting opportunity for a Deputy Head of Service to join the Domestic Abuse team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our Singer Street offices, Islington, London for a minimum of one day a week and home working, subject to operational demand. As a Deputy Head of Service you will assist the Head of Service (HoS) to deliver consistently safe, high-quality support for all service users across the Service and ensure contractual targets are met. You will deputise in the absence of the HoS.

• Assist the HoS to deliver a high-quality service across London, meeting funder requirements and deputising in HoS absence.
• Coordinate of the continuous improvement of the DA Service, ensuring consistent implementation across all aspects of the Service.
• Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the regional business plan.
• Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including, safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies and MARACs.
• Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times. This will include developing further data sources/requirements to ensure where possible all aspects of DA Service performance are evidenced.
• Coordinate the auditing and analysis of data and other information required for the performance and monitoring reports for the commissioner as well as ad hoc requests from partners, HoS and/or Director.
• Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.
• Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.
• Be a Designated Safeguarding Officer.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We are seeking to recruit to the post of Business and Estates manager at Lindsey Lodge Hospice and Healthcare. The role is pivotal in ensuring the smooth operation of our hospice facilities as well as developing our management information systems. The postholder will join the executive team and undertake a high degree of variety and multiple responsibilities including but not limited to the development of a business and analytics functions, oversight of the Hospice's environment  as well as lead responsibility for both capital and non-capital projects.

Are you passionate about safeguarding and driving best practice? We’re looking for a dynamic and experienced Head of Safeguarding to join Samaritans. In this vital leadership role, you’ll provide strategic oversight and expert advice on safeguarding adults and children at risk, ensuring a robust safeguarding culture across all of our services and the organisation as a whole.

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• £62,000-£67,000 per annum + emergency phone allowance 

• Permanent, full-time role (35 hours per week)

• We are passionate about flexible working, talk to us about your preferences

• Hybrid working: Linked to Ewell, Surrey office. A blend of working from home, the Ewell office and other locations for team meetings. 

• In-person working: Meeting in person is something we value. Mandated in-person meetings will be in place from Jan 2025. This is around 2 days per month and further information can be found on our careers website .

• Occasional travel and weekend work may be required. You’ll also be part of our emergency phone rota which is roughly one week in six.

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You’ll lead a talented team, shaping our safeguarding policies and practices for volunteers and staff, and work closely with senior leadership to manage complex cases, respond to safeguarding incidents, and chair key panels. Your expertise will help ensure Samaritans has a thriving safeguarding culture and continues to deliver safeguarding excellence, continuously improving, demonstrating impact and learning from best practice    . 

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Key Responsibilities:

• Managing a team of Managers

• Leading our safeguarding strategy and policy development

• Providing expert safeguarding advice across the organisation

• Chairing serious safeguarding incident panels

• Building strong relationships with external safeguarding bodies

• Representing Samaritans at conferences and external meetings

• Developing and updating safeguarding training

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What we’re looking for:

• Up to date Designated Safeguarding Lead training and Safeguarding training

• A qualified and registered Social Worker 

• Significant safeguarding experience, child protection and/or protection of adults at risk of harm

• Previous experience working with volunteers 

• Excellent up to date knowledge of safeguarding legislation, best practice guidance, policy and procedure 

• Extensive leadership experience including managing high performing teams, with the ability to challenge, build and maintain strong and effective relationships

• Experience of chairing and reporting serious case reviews and reporting to regulatory bodies, disclosure services, Local Authority Designated Officers, police and social services

• Strong problem-solving and communication skills, with the ability to manage complex safeguarding cases​

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Criminal record check (DBS): 

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. 

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What’s in it for you – our benefits

So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities. 

Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.

Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

Application: If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and cover letter (2 page max), outlining your motivations for applying and your transferable skills and experience. Applications close midnight on 10 November. Video interviews will take place on 18 November. 

If you're ready to lead impactful change and contribute to our mission that fewer people die by suicide, apply today.

Survivors of Bereavement by Suicide (SoBS), a respected UK-based charity since 1991, is seeking a compassionate and dynamic leader to guide our mission of providing vital support to adults affected by suicide loss. With a strong network of peer-led support groups and digital resources, we strive to reduce isolation and raise awareness of the unique challenges faced by those navigating this traumatic experience.

Key Responsibilities:

• Drive organizational growth and sustainability while ensuring impactful service delivery.
• Provide operational leadership and serve as the primary spokesperson for the charity.
• Collaborate with the Board of Trustees, staff, volunteers, and stakeholders to foster a culture of empathy and excellence.

Ideal Candidate:

• Proven experience in senior leadership, preferably within the charity, healthcare, or emergency services sectors.
• Exceptional people skills, strategic planning, and financial management expertise.
• A strong advocate for our mission, with the ability to build partnerships and access fundraising resources effectively.

If you are committed to ensuring that no one faces suicide bereavement alone, we invite you to apply and help us empower individuals on their journey of healing.