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Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for Senior Operations Contracts Lead
Salary: £40,000 - £50,000 pro rata
Location: Flexibility to allow working from home - typically this will be up to two days each week - with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions)HMP Peterborough and HMP Bronzefield
Hours: 35 hours per week
Contract: Fixed Term - until 31st May 2026
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.
You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.
About You:
To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:
- A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
- A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
- A good knowledge and understanding of organisational systems and frameworks, line management and project management
- Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
- Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
- Experience of developing relationships with funders/commissioners and achieving required outcomes
- Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
- Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
- Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
- Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Sunday 23rd November 2025
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- One-week paid carers’ s leave
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Skylight Newcastle, City House, 1 City Road, Newcastle upon Tyne NE1 2AF
Contract: Permanent
About the role
Crisis’s Newcastle Skylight is looking for a team leader for our coaching team. You will be an essential part of our team supporting members who are experiencing or at risk of homelessness. As team leader, you will hold of a caseload of members as well as supporting a busy and skilled team to ensure members’ homelessness is ended sustainably. At Crisis we are bold in our ambition to end homelessness and believe that to do so people need the opportunities to be healthy and thrive. Your role is to help people achieve their potential through working collaboratively, valuing lived experience and creating a psychologically informed environment.
About you
· You will have experience of managing coaching processes and demonstrate how this ensures effective service delivery
· You will have experience of managing and delivering high quality coaching support
· You will have excellent knowledge of homelessness, housing and welfare
· You will be confident participating in multi-agency teams supporting vulnerable people
· You will have experience line managing and motivating a small team
· You will have experience of working in a psychologically informed environment
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 9 November 2025 23:59
Interview process: Competency based interview and meeting with member advisory panel
Interview date and location: 19 November 2025 in person at our Newcastle Crisis Skylight, City House, 1 City Road, Newcastle upon Tyne NE1 2AF
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
JOB TITLE: Director, Herts Welcomes Refugees
Salary: £40-45,000
Full time, remote, with regular travel across Hertfordshire required with potential for flexible hours
Responsible to: The Trustees through the Chair
Responsible for: The staff team Functional links with: The Trustees, the Management Committee, other relevant partner organisations within Hertfordshire and with refugee, asylum seeker and migrant organisations nationally.
Herts Welcomes Refugees is the leading charity in Hertfordshire providing welcome and practical support for refugees and asylum seekers.
With a new NLCB grant we need to develop in a way that is structured and sustainable, and that’s where you come in! Working closely with the Trustees, you’ll ensure that our passionate volunteers and staff team are enabled to deliver effectively for the refugee and asylum seeker communities we serve in Herts. This is a unique opportunity to help shape the organisation’s future. You’ll help us to support volunteers and staff and make sure that day-to-day services are responsive and align fully with our mission, vision and values. Ultimately, you will help build the strong foundations and infrastructure enabling HWR to grow sustainably, deliver high-quality services, and deepen its impact for the communities we support.
Why work with us?
• Be part of a small, passionate, and values-driven team making very tangible differences for refugees and asylum seekers
• Help shape the future of the organisation at a pivotal stage of its development
• Take on a broad and varied leadership role
• Receive support for professional development and training
• Enjoy a remote and flexible working environment.
Introduction
Herts Welcomes Refugees is at a transitional stage of its development, moving from a charity
managed entirely by volunteers to one in which a small team of paid staff at its core facilitate and
support the trustees to guide the work of the 170 or so volunteers. The staff team currently
comprises a Volunteer Coordinator an IT Support Assistant and soon we will also be recruiting an
Administrative Assistant. The Director will also work collaboratively with the (volunteer)
Management Committee, the volunteer teams delivering services across the county and those
volunteers providing support in key areas such as evaluation media and safeguarding.
Having come through a period of rapid development in the last four years, we now need to
consolidate our knowledge and experience and further professionalise how we operate to ensure
the sustainability and further development of the charity. Whilst committed to remaining a
volunteer led charity, we need an energetic and experienced Director to support the trustees in
achieving our objectives and take the charity into the next phase of its development.
This brand-new senior role, which is being created as part of a new three-year funding programme by the
National Lottery Community Fund, is key to the next stage of our development. The postholder
will need to be flexible in working with the Trustees, existing staff team and volunteers to help
steer the charity through this transition.
Main purposes of the job:
1. To work with the trustees and volunteers in developing, supporting and facilitating the work of
the charity and its volunteers to increase the efficiency, effectiveness, quality and consistency of
the services provided to refugees and asylum seekers.
2. To be responsible for the day-to-day management and administration of HWR in line with the
organisation’s policies and in compliance with all applicable law and regulation and to manage the
staff team to increase the efficiency of the administration of the charity.
3. To support the trustees in achieving HWR’s vision, mission and charitable objects and strategic
objectives and ensure the sustainability of the charity
Major duties and responsibilities:
1. Working with trustees, staff and volunteers
1.1 To manage the staff team to ensure that individual volunteers and area teams are supported
and enabled to offer effective services across the county. This will involve regular travel across Hertfordshire.
1.2 To work with the management group to ensure its effective organisation.
1.3 To ensure that HWR's values, vision, mission are promoted and practised throughout the
organisation.
1.4 To establish and maintain an effective system for the recruitment, management, training,
support and development of volunteers and staff.
1.6 To support the organisation to ensure the inclusion and voice of service users throughout the
organisation.
1.7 To ensure that structures and systems are in place to comply with law and regulation and to
implement the charity’s policies.
1.8 To report to the trustees on the progress of the organisation and on other matters relevant to
the discharge of the trustees’ responsibilities.
1.9 To formulate proposals for submission to, and approval by, the trustees.
1.10 Working with the trustees, to ensure that the organisation discharges its constitutional and
legal obligations and that the necessary resources are provided and proper standards maintained
for the protection of people and the organisation's assets.
2. Fundraising, Financial and Risk
2.1 To support the trustees in relation to HWR’s income generation activities in line with the
organisation's priorities.
2.2 Together with the trustees to consider development of other income streams, including
corporate fundraising and legacies.
2.3 To work with the Treasurer to help develop and monitor the budget.
2.4 To oversee HWR’s outsourced payroll administration
2.5 To support the trustees with identifying and managing risk.
3. Knowledge and Information Management
3.1 To develop and implement robust mechanisms for the monitoring, reporting and evaluation of
HWR’s work, and the impact and outcomes of its services.
3.2 To work with trustees and staff and volunteers to ensure the efficient operation of the charity
through the development of IT infrastructure, and efficient and effective delivery of services and
back-office administration.
3.3 To work with trustees and staff and volunteers to ensure compliance with all regulation and
good practice in relation to data confidentiality, security, safeguarding and GDPR.
4. General Tasks
4.1 Share with other staff responsibility for providing office cover, including answering the
telephone and website enquiries, keeping records and statistics and self-servicing your own
administration.
4.2 Carry out such other duties and responsibilities as may reasonably be required by the trustees,
commensurate with the objectives and level of responsibilities held by the post.
PERSONAL SPECIFICATION
Skills, Knowledge, Experience and Abilities
Strategic Thinking and Service Delivery
• Knowledge and experience of the UK voluntary sector, preferably including the refugee and
asylum sector and issues affecting refugees and asylum seekers
• Understanding and experience of working effectively with a range of partners to deliver
services and effect positive change
• Good analytical and problem-solving skills, and ability to respond proactively and creatively
to changes in the external and internal environments
• Knowledge and experience of an organisation(s) providing individual services and advocacy
for vulnerable people in community-based services
• Understanding and experience of volunteer management
• Experience of using user-feedback and effective data monitoring and reporting to improve
services
• Experience of producing and contributing to strategic/business plans
Management, Leadership and Governance
• Experience and ability as an effective manager and team builder
• Ability to organise, plan and prioritise the workloads of the staff and volunteer teams
• Ability to motivate staff and volunteers working in a fast-changing environment
• Ability to communicate our vision, mission, objectives and services for a wide range of
audiences
• Experience of working in a multi-cultural/diverse environment
• Knowledge of HR best practice and HR policy development
• Commitment to and understanding of the principles and benefits of Equality, Diversity and
Inclusion (EDI) in the workplace
• Understanding and knowledge of best practice in relation to Safeguarding and Health and
Safety
• Ability to work effectively both individually and as part of a collaborative team
Communications
• Excellent interpersonal skills, both oral and written
• Experience of communicating, networking and working collaboratively with a wide range of
audiences and stakeholders to promote an organisation in its best light
• Computer literate with IT skills, experience of using standard office software, and
familiarity with popular social media channels (LinkedIn, Facebook, Instagram)
• Experience of overseeing the production of occasional printed materials
Financial Management and Income Generation
• Understanding financial control within an organisation;
• Experience of leading or contributing to successful fundraising.
Personal qualities
• Commitment to the rights and protection of refugees and asylum seekers
• Commitment to a participative management style
• Ability to work some evenings and occasional weekends
• The ability to travel efficiently and economically to all parts of Herts. Since Herts is a large
county, this is highly likely to mean the ability to drive and access to a vehicle. (Expenses
will be fully reimbursed subject to agreeing an appropriate home base for calculations).
• Commitment to the rights and protection of refugees and asylum seekers
• Appropriate degree of self-awareness and emotional intelligence
• Emotional resilience and ability to deal with stressful or difficult situations
When you apply for this position, please download and complete our application form.
Registered Charity
1 - 5
We welcome refugees and people seeking asylum across Hertfordshire. We support the Refugee Council's campaign for a fair and humane asylum system.
The client requests no contact from agencies or media sales.