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Top job
The Royal College of Radiologists, Multiple Locations (Hybrid)
£43,718 per annum, with pay progression up to £48,319 per annum within two years employment, plus excellent benefits
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Page 16 of 29
Central London, Greater London (Hybrid)
Covent Garden, Greater London
Holborn, Greater London
WC2A, London
£43,718 per annum, with pay progression up to £48,319 per annum within two years employment, plus excellent benefits
Full-time
Permanent
Job description

Are you passionate about improving healthcare services and delivering exceptional customer support? Do you thrive in a role where your work directly contributes to better patient outcomes? If so, we have the perfect opportunity for you.

The Royal College of Radiologists (RCR) are seeking a dynamic Provider Engagement Officer to join our Quality Improvement Unit. This team supports imaging services across the UK in achieving the Quality Standard for Imaging (QSI) a benchmark for safe, effective, and patient-centred care. As our Customer Success

Officer this role is your opportunity to make a tangible impact on the quality of imaging services across the UK, while working alongside passionate professionals committed to raising the bar in patient care

What You’ll Do

  • Welcome and support providers on their QSI journey via our QSI Hub.
  • Deliver engaging webinars and onboarding processes.
  • Build strong relationships with imaging services and ensure they have access to the resources they need.
  • Develop and use customer engagement metrics to identify opportunities for improvement.
  • Promote success stories and the benefits of the QSI scheme through various communication channels.
  • Collaborate with internal teams to enhance our CRM system and customer experience.

What you’ll need:

  • Experienced in customer-facing roles, ideally in customer success or account management.
  • Experience of producing written work of a high standard suitable for dissemination to external audiences, e.g. formal reports.
  • Skilled in communication, problem-solving, and CRM systems.
  • Passionate about quality improvement and making a difference in healthcare.
  • Able to manage multiple priorities and work independently.Strong communication and interpersonal skills.


Why join us?

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (60% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme
Application resources
Posted by
The Royal College of Radiologists View profile Organisation type Registered Charity Company size 101 - 500
The Royal College of Radiologists logo Play
Posted on: 20 June 2025
Closing date: 07 July 2025 at 00:00
Tags: Administration, Customer Service, Customer support, Database Management, Engagement / Outreach