New business manager jobs in belfast
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Brightside helps young people make confident, informed decisions about their futures. For over 20 years, we’ve connected young people facing barriers with inspiring mentors through our safe and secure online mentoring platform.
We’re looking for a Community Engagement Officer to help shape the experience of our mentoring community, both online and in person. This is a varied role combining platform administration, user support, community engagement and facilitation, all through a strong community lens.
You’ll support mentors and mentees from the moment they join the platform, offering clear onboarding, responding to queries, and helping maintain a safe and positive online space. You’ll also spend regular time in schools delivering induction sessions, workshops and focus groups, gathering insights that help us improve our programmes and technology.
This role is ideal for someone who enjoys working with young people and volunteers, is confident using digital tools, and wants to champion user voice to strengthen a growing community.
We’re looking for someone who is aligned with our mission, confident facilitating online or in-person sessions, understands safeguarding, and is comfortable managing tasks at pace, including regular travel.
If this sounds like you, download the full job description for detailed responsibilities, essential criteria and information on how to apply.
• Submit your CV and one-page cover letter via CharityJob
• Your cover letter should be no more than one-page and must explain how you meet the essential criteria for this role, with clear examples
• Applications without a cover letter will not be considered
• Applications are due at 23:30 on Sunday 7 December
• Interviews will take place on Monday 15 December or Tuesday 16 December
• There will be one interview round
Our mission is to help young people make confident and informed decisions about their future

The client requests no contact from agencies or media sales.
We are looking for a dynamic and empathetic Member Engagement Manager to join our team. This will be a key role in building strong relationships with our members and driving long term engagement.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 25,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely. Our members are part of geographical branches and Special Interests groups. A key part of the Member Engagement Manager role will be to build and support a framework for this network and the individuals who make it up.
Ideally, we need someone who is a strong communicator with excellent relationship building skills, who will manage initiatives to listen to our members, create meaningful connection and ensure members feel valued.
The role will be home-based, with requirements to travel to meetings across the UK and Republic of Ireland to support the work of the branches and sigs as well as attendance at twice yearly staff meetings
What we offer
- A supportive an inclusive team environment
- Flexible working
- A generous annual leave allowance of 30 days plus bank holidays
- Employee Assistance Scheme
How to apply
Send an up-to-date CV with a covering letter of no more than two pages no later than 28th November 2025. Interviews will be held on 12th December 2025
The covering letter should set out how you meet each of the criteria from the person specification that are marked with “Application”.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.
We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.
Your presence in Northern Ireland can make a national difference—be our next Community Fundraising Manager!
The Community Fundraising Manager is an exciting role at MDUK, that will sit within the Fundrasing Team. This role is central to building relationships, engaging local communities, and driving fundraising initiatives across the region. Being based in or regularly present in Northern Ireland is essential to effectively deliver on the role’s objectives and maintain close connections with supporters and stakeholders.
In Community Fundraising we are the team that builds relationships with our supporters, families, and event participants to fundraise so that MDUK can continue to find treatments and ultimately cures through research, and to drive improvements in care and quality of life.
In this small but close team there are four other Community Fundraising Managers covering the rest of the UK and a Senior Manager who can support you and the rest of the team in delivering an excellent supporter journey to deliver the charities aims.
You will build relationships and manage both supporters and volunteers within the local community creating an impact by maximising financial contributions and raising awareness of fundraising for Muscular Dystrophy UK.
You will need a flexible approach to your working hours as the role may require some evening and weekend work.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home Based - Northern Ireland
Closing date: Friday 28th November 2025
Please download the job description to see full role responsibilities
NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We Are Family is hiring!
We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. You can find out more about us here.
As Community Programme Manager, you’ll join our independent adoption support charity, oversee our volunteer, peer support and event provision.
This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities. You will use your strong relationship-building skills to proactively engage WAF members and volunteers, to continue providing peer-led support and to create new opportunities for adopters to connect across the UK.
Key Details:
Role type: Permanent
Reports to: Head of Operations
Direct Reports: You will work closely in partnership with our Associates & Volunteers
Working Pattern: 2.5 days / 18.75 hours per week, including occasional evening and on-site work.
Salary: £30-35K FTE
Location: Remote / Home-working; this role can be based anywhere within the UK with periodic meetings and visits, mainly to London / South East, at least quarterly.
Perks of Working at WAF:
· Become a part of a personable, visionary team creating positive impact on a daily basis
· Flexible working
· Home Working Allowance
· Occasional in-person working in London; travel and lunch expenses covered
· Competitive salaries with room for growth
· Professional development opportunities
· Seasonal socials
ROLE DESCRIPTION:
Key responsibilities include:
- Engagement with our Members
- Supporting our Volunteers
- Managing our Peer-led Groups and In-Person Activities
- Overseeing our Peer Support Training and Supervision
- Nurturing Partnerships
- Delivering Impact
- Contributing to Communications
- Championing our Advocacy efforts
- Collaborating with our Board and Committees
Person Specification:
ESSENTIAL
- Demonstrable experience coordinating / managing multiple projects or programmes
- Experience of working with beneficiaries and / or volunteers
- Excellent written and verbal communication skills
- Skills in identifying and prioritising workload with the ability to work to deadlines and budget
- Comfortable working independently, operating good judgement on when to seek guidance and support
- Strong IT and / or aptitude to learn software skills (see below)
- Resourceful and adaptable
- Empathetic and supportive
- A ‘hands-on’ and collaborative mindset
DESIRABLE
- Lived experience / interest in supporting those connected with any of the following: early trauma, adoption, the care system, advocating for people from underserved communities.
- Lived experience / interest in supporting families
- Experience of working within a peer support network
- Experience of co-producing projects with beneficiaries / volunteers
- Experience with using multiple software packages (We work across the following software – training provided as necessary: G Suite, MS Office, Zoom, Trello, WordPress, Mailchimp, Canva, Buzzsprout, Google Analytics).
To Apply:
If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you!
Please download our full application pack for further details and instructions on how to apply.
Deadline to apply: Midnight at Sunday 23rd November 2025
Start Date: ASAP
Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.
Further information can be found via our website.
One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.
The client requests no contact from agencies or media sales.
Brand Assets Manager - Digital Asset Management
Reference: OCT20254623
Location: Flexible in UK
Contract: 12 months
Hours: Full-Time role for 37.5 hours per week
Salary: £33,027.00 - £35,259.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
Introduction
We are seeking an experienced Asset Manager to own the transition to a new, user-centred Digital Asset Management (DAM) system, Bynder, at a pivotal moment in our modernisation journey.
Working with the Senior Product Manager for Brand Systems, you'll ensure Bynder evolves to meet user and organisational needs, acting as our central hub for visual brand assets. You'll support data migration, contribute to metadata and tagging strategies, and help improve our current processes to strengthen the Brand & Marketing team's vision and responsibilities.
You'll work closely with our communications teams, as well as colleagues across the organisation in frontline science, membership and fundraising roles. You'll also manage and support relationships with creative and strategic partners to make sure our systems deliver imagery that reflects the breadth of our conservation work and the diversity of the communities we represent for nature.
This is a new role with the opportunity to shape how we look after one of our most important resources, our brand visual identity, and to help colleagues across the organisation make the most of it.
Key Responsibilities:
- Act as the day-to-day product owner for Bynder, configuring permissions and workflows.
- Maintain a simple backlog of user feedback and system developments, prioritising improvements in line with brand and organisational goals.
- Support the configuration and ongoing optimisation of Bynder to meet internal user needs across brand, marketing and communications teams, as well as the wider organisation and creative and commercial partners.
- Develop and implement, and continually improve, metadata schema, tagging conventions and folder structures that reflect brand priorities and user needs.
- Help apply and maintain a curation strategy aligned to our core brand themes and communication needs.
- Help deliver team training on Bynder across brand, marketing and communications, supporting teams to become both fluent users and champions of the new DAM.
- Provide guidance, documentation and onboarding for users across the organisation.
- Act as the first-line system administrator for Bynder during rollout, focusing on permissions, workflows and approval processes in collaboration with colleagues in Digital Data and Technology.
- Collaborate with colleagues in Brand & Marketing, Digital Data and Technology, Information Governance and Equality, Diversity & Inclusion to ensure a smooth transition from the legacy platform to our new technology strategy with deep consideration for our values and behaviours as an organisation.
Essential skills, knowledge and experience:
- Proven experience working with Bynder or other enterprise-level Digital Asset Management systems.
- Experience designing metadata and asset categorisation strategies.
- Strong understanding of asset lifecycle, curation, rights management and taxonomy.
- Understanding of asset value in both strategic and commercial contexts, including how to compete or compare against commercial photo libraries.
- Experience managing transitions or migrations between digital platforms.
- Confident communicator, able to act as the voice of the user, collaborate across teams and translate user needs into platform structure.
- Meticulous attention to detail and strong organisational skills.
- Understanding of branding, content workflows, and the needs of creative or communications teams.
Desirable skills, knowledge and experience:
- Previous experience in brand, marketing, content operations or product ownership, particularly where digital asset management or creative workflow systems were involved.
- Familiarity with onboarding and training content creators or comms staff on digital tools including creating training materials.
- Knowledge of creative file formats (e.g. image, video, design assets) and usage rights.
Additional Information:
- This is a 12 month Fixed-Term, Full-Time role for 37.5 hours per week.
- The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Wednesday, 26th November 2025
We are looking to conduct interviews for this position from 8 December 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates may also be searching for similar roles such as: Digital Asset Management (DAM), Brand Asset Management, Creative Operations, Product Owner (PO), Digital Product Management (DPM).
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Community Fundraising Delivery Manager - Fixed Term
Reference: SEP20252606
Location: Flexible in UK
Contract: 1-year Fixed Term
Hours: Full-Time, 37.5 hours per week
Salary: £33,027.00 - £35,259.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
What's the role about?
As part of the RSPB’s 2030 strategy, we need to inspire many more, and more diverse people to take action for nature. Community Fundraising is a crucial channel to activate financial support from new audiences, and the Community Fundraising Delivery Manager will be responsible for the delivery of our new portfolio of fundraising products and to ensure the Community Fundraising team is embedded into new ways of working.
The role will be responsible for the smooth running of the team’s systems and delivery of products, and the ongoing monitoring of best practices and compliance across the community fundraising operation. This is an exciting time to join a team that is redefining its income stream.
Key activities will include:
- Responsibility for the management and operation of current Community Fundraising team and contribution to the delivery of products that are in the delivery pipeline.
- Define, allocate and manage work and responsibilities to line reports in a fast paced and changing environment.
- Monitor and review the work of line reports against KPIS to deliver operational work and ensure budget and best practices are met.
- Contribute to development of expertise provided to the business, monitoring external developments identifying risks and opportunities in order to facilitate continuous improvement in delivery of the RSPB’s strategy.
- Work with other RSPB teams to embed existing and new processes and systems (such as CRM) to enhance efficiency and future-proof the ways of working of the team.
- Contribute to effective stakeholder management that facilitates collaborative external and internal relationships with appropriate stakeholders.
- Develop own skills and capabilities within Community Fundraising to achieve high performance, celebrating successes and promoting the RSPB’s values and positive culture at all times.
- Provide technical expertise and analysis of the external context within Community Fundraising products to ensure standards as well as priorities are developed in line with business need and industry trends.
- Contribute to the definition of and ensure compliance with legal, regulatory, organisational policy & frameworks and best practice fundraising standards within Community Fundraising.
- Responsibility for the management and operation of established Community Fundraising products and contribution to the delivery of new work.
Essential skills, knowledge and experience:
Essential knowledge
- Detailed knowledge and experience of onboarding new systems (such as CRM), best practices and methodologies relevant to the role.
- Ability to demonstrate an understanding of the operational requirement relevant to the role.
Essential skills
- Effective written and communication skills.
- Strong people management skills and the ability to work collaboratively with peers and colleagues through change.
- Competent user of Microsoft Office including Word, Excel, PowerPoint, and Outlook 10.
- Ability to influence others.
- Financial skills, sufficient to track a fundraising budget against target.
Essential experience
- Experience of and ability to understand, conceptualise and interpret the technical requirements of staff, volunteers and other stakeholders.
- Experience of working independently and resolving unforeseen issues and challenges.
- Experience of planning and progressing work activities within industry guidelines or organisational policy, occasionally applying initiative and independent judgement.
Desirable skills, knowledge and experience:
- Experience in Community Fundraising and/or the charity sector.
- Experience managing volunteers.
- Experience of remote management.
- Knowledge of the Fundraising Regulator’s guidelines.
The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Fri, 5th Dec 2025
We are looking to conduct interviews for this position from w/c December 15th.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

We are looking for a Digital Fundraising Manager for a 13 month Maternity Cover to start in January, you will lead on the development and longer-term growth of the digital fundraising activities to increase funds, engagement, and awareness. This is a part time role, 24.5 hours per week.
This is a UK Home-based role with occasional travel when required, offering 47,107 per annum, pro-rata. Actual salary is 32,975 per annum + 218 Home Working Allowance.
The charity
You would be joining an inclusive and welcoming team at a long standing medical research charity offering competitive employment benefits that include...
The Role
Effectively project manage the calendar of digital fundraising events, from concept through to completion and evaluation.
Develop and contribute to the teams product innovation pipeline, leading on new activities that come from this.
Build and deliver ad campaigns across Facebook, Instagram, X and TikTok and other platforms, ensuring build and creative settings achieves the best results.
Be responsible for a team of 3.
The Candidate
Relevant experience in a similar role with responsibility for planning and managing digital fundraising activities.
Experience of project managing a calendar of digital fundraising events.
Able to develop and contribute to product innovation pipelines and leading on new activities that arise from this.
Experience of line managing staff.
Experience of producing and delivering advertising campaigns across Facebook, Instagram, X and TikTok and other platforms.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful a, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
We have an exciting opportunity for a Domestic Abuse Practice Lead to join the National Support team working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
As our National Lead for Domestic Abuse, you will:
- Lead the development and delivery of a national approach and best practice for domestic abuse services, working collaboratively with internal experts and stakeholders.
- Drive the continual improvement of service quality, embedding robust procedures, quality assurance frameworks, and evidence-based practice.
- Oversee the creation and implementation of resources, tools, and interventions that support victims and enhance service effectiveness.
- Champion co-production with victims, ensuring their experiences inform service design and delivery.
- Support the development of funding bids and new service opportunities, working closely with the Business Development Team.
- Build and nurture relationships across the organisation to ensure consistent, high-quality support for people affected by domestic abuse.
About you
You will have:
- Demonstrable experience developing and delivering services for victims of domestic abuse, ensuring accessibility and engagement for people with diverse backgrounds and needs.
- In-depth knowledge of the criminal justice system and its impact on victims.
- Experience working in partnership to support domestic abuse service development and delivery.
- Proven ability to engage with victims in co-production, and a strong appreciation of the dynamics of domestic abuse in different settings.
- A track record of effective project management and stakeholder engagement in complex organisations.
- Thorough knowledge of safeguarding issues and practical experience of safeguarding policy and processes.
- Commitment to equality, diversity, and inclusion, and to removing barriers to support.
Additional requirements
- Regular travel across England and Wales.
- Flexibility to work occasional evenings or weekends.
- Mental resilience to work with inherently traumatic subject matter.
- Competence in digital skills, including Microsoft Office and case management systems.
- Commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults (background checks may be required).
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Over the last four years, the current Head of Funding & Partnerships has secured over £10m from trusts, foundations and housing associations to help HACT deliver its charitable purpose. In the next three years, our objective is to increase this amount. We want to hear from you if you believe you can support HACT deliver on our ambition.
ROLE DESCRIPTION
The Head of Funding and Partnershipsis a key member of HACT’s Leadership Team and leads the organisation’s business development, tendering and fundraising function. As part of the management tier, the role is responsible for scaling HACT’s impact across and beyond the housing sector through innovative commercial approaches, strategic fundraising, and exceptional customer relationships.
This position combines fundraising expertise, partnership building, developing and maintaining high-value relationships with funders, partners, and clients, as well as market intelligence. It identifies new opportunities for R&D development, pipeline growth, product sales and tender submissions while managing core business development activities that support HACT’s strategy.
The Head of Funding and Partnerships creates and executes annual fundraising and commercial plans, fosters collaborative relationships across the organisation, and embodies HACT’s values through transparent, supportive leadership. From time to time, the role presents to the Trustee Board and provides strategic advice and leadership to the executive team.
JOB PURPOSE
To lead HACT's fundraising, tendering and business development function, delivering ambitious fundraising targets while providing strategic market insights that drive organisational growth and innovation.
Responsibilities
Strategic fundraising leadership
- Create and deliver a fundraising strategy aligned with HACT's business strategy and ambitious growth target, with annual and multi-year targets
- ·Identify new funding opportunities through market research, relationship building, and strategic intelligence
- Lead the development of high-quality tender responses and proposals
- Maintain a register of frameworks and procurement opportunities aligned to HACT’s strategic priorities
- Oversee the production of high-quality client proposals within agreed deadlines, ensuring compelling cases for support
Partnership building:
- Develop and maintain relationships with corporate sponsors, foundations, and other organisations to create mutually beneficial partnerships.
- Manage existing funder relationships to ensure satisfaction, retention, and growth of funding commitments
- Support cross-sector collaborations, innovation pilots and consortium funding bids.
Market intelligence & business development
- Contribute to organisational strategy development through participation in Leadership Team activities
- Proactively identify collaboration and innovation opportunities, supporting business growth and diversification
- Provide market insights that enable R&D development, supporting innovation and new service creation and market analysis to support pipeline growth in new markets and enhance existing product sales
- Collaborate with colleagues to identify emerging trends and opportunities in the housing and social value sectors
- Contribute to strategic decision-making through robust market intelligence and competitive analysis
Cross-functional collaboration
- Work closely with the Head of Communities and Projects to ensure project delivery meets funder expectations, leading on managing key grant funding relationships
- Work closely with the Head of Marketing to align fundraising and marketing strategies for maximum impact
- Work closely with the Head of Services to create proposals that maximise income opportunities
- Work closely with Head of Customer to identify commercial opportunities and enhance service delivery, using insights form Social Value Insight to strengthen funding propositions.
- Work with the Head of Business Functions to develop commercial pricing and funding models and ensure compliance with due diligence and funder requests.
- Support colleagues across the organisation by providing proposal support, market insights and funding intelligence
Team leadership & operational excellence
- Line manage and develop the Funding and Insights Officer, providing coaching, guidance, and performance management
- Develop and implement Service Level Agreements (SLAs) for proposals and grant applications to ensure consistency and quality
- Establish accessible, reliable management information systems to track performance and inform decision-making
- Ensure efficient processes and systems that support high-quality proposal development, tender submissions and relationship management
- Leverage AI tools and platforms to enhance business development processes
- Champion the adoption of AI-enabled solutions to improve productivity, personalise engagement strategies, and uncover new opportunities for innovation and collaboration.
Strategic leadership & culture
- Actively model HACT's values and behaviours by consistently demonstrating supportive, transparent and collaborative leadership
- Contribute to an inclusive and respectful organisational culture through positive leadership and team engagement
- Lead by example as a key member of HACT's Leadership Team, embodying our values across all internal and external relationships
- Champion cross-functional collaboration and knowledge sharing to maximise organisational effectiveness
REQUIRED SKILLS
Experience & skills
- Proven track record in senior fundraising roles, with demonstrated success in securing and managing significant grants from charitable foundations, government, and other funding bodies
- Demonstrated success in proposal writing, developing tenders and commercial bids
- Strong background in business development and market research, ideally within the charitable or public sector
- Experience in relationship management with high-value stakeholders and complex funding organisations
- Strong communication, influencing and project management capabilities
- Demonstrated ability to create and deliver strategic fundraising plans aligned with organisational objectives
- Strategic thinking ability combined with practical execution and attention to detail
- Resilience and adaptability in a dynamic funding environment.
- Knowledge of the social housing sector (desirable).
- Ability to identify and apply AI-driven tools to enhance business development activities and using AI to streamline workflows, personalise engagement strategies and uncover new growth opportunities.
Knowledge & understanding
- Deep understanding of the UK funding landscape, including charitable foundations, government funding streams, public procurement frameworks and social investment
- Knowledge of the housing sector, social value, or community development preferred
- Understanding of R&D funding mechanisms and innovation support programmes
- Familiarity with grant management processes and funder compliance requirements
- Knowledge of market research methodologies and competitive intelligence gathering
Personal qualities
- Exceptional relationship-building and networking skills with ability to engage stakeholders at all levels
- Strategic mindset with ability to identify opportunities and translate them into actionable plans
- Strong communication and influencing skills, both written and verbal
- Collaborative leadership style that embodies transparency, respect, and inclusivity
- Excellent project management and prioritisation skills with ability to manage multiple complex workstreams
- Resilience and adaptability in a dynamic funding environment
- Passion for HACT's mission and commitment to social impact in the housing sector
Technical competencies
- Proficiency in CRM systems and database management for relationship tracking (ideally HubSpot or Salesforce)
- Advanced skills in proposal writing, bid development, and presentation creation
- Experience with project management tools and budget management systems
- Understanding of due diligence processes and compliance requirements
- Knowledge of social impact measurement and evaluation frameworks
Desirable requirements
- Professional qualifications in fundraising (IoF membership) or business development
- Experience working in or with housing associations, local authorities, or social housing sector
- Knowledge of social value frameworks and impact investment principles
- Experience in managing EU or international funding programmes
- Understanding of research and development processes in policy or practice areas
JOB ACCOUNTABILITIES
- Leads the successful delivery of strategic fundraising and business development projects, ensuring high-quality outputs, stakeholder engagement, and funder satisfaction.
- Secures project funding through strategic relationship-building, proposal development, and targeted fundraising activities.
- Develops and maintains accessible management information systems to support .
- Implements service level agreements (SLAs) for proposals to ensure consistent quality and timely delivery across grant applications and business development outputs.
- Builds new relationships with charitable funders while sustaining and growing existing partnerships to diversify income streams.
- Embeds HACT’s values through inclusive leadership, fostering a collaborative culture and modelling best practice across the organisation.
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
ABOUT HACT
Innovation. Collaboration. Insights.
It’s what we’ve always done.
As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.
We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.
By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.
This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place on week commencing the 15th December.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.
Interviews expected to take place week commencing 15th December.
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
JOB PROFILE
JOB TITLE: Lead Trusts & Grants Officer
RESPONSIBLE TO: Senior Trusts & Grants Manager
HOURS OF WORK: Full time 35 hours per week
LOCATION: Home working/ Hybrid
DURATION: Permanent
SALARY / GRADE: £32,330
KEY WORKING RELATIONSHIPS
• Senior Trusts & Grants Manager
• Trusts & Grants Officer
• Director of Fundraising, Marketing & Communications
• Chief Operating Officer
• Senior Leadership & Service Managers
• Grant making trusts and foundations
• Major Donors
PURPOSE OF THE ROLE
The Lead Trusts & Grants Officer is responsible for developing and delivering income from mid-value grant making funders, notably trusts and foundations. The role involves managing a dedicated pipeline of opportunities, writing and submitting compelling applications, and stewarding funder relationships. This position works closely with service teams to understand project needs and create accurate budgets and impactful funding proposals. This role will also provide direct line management to the Trusts & Grants Officer, supporting their professional development and ensuring the team's overall success in meeting fundraising targets.
MAIN DUTIES AND RESPONSIBILITIES
Fundraising and Grants Management
• Pipeline Management: Lead on prospecting, developing and managing the mid-value trusts and grants pipeline, focusing on bids around £20,000 - £70,000, including multiyear grants, ensuring a consistent flow of opportunities to meet team income targets. Developing the skills and ability to manage higher value and more complex strategic bids.
• Application Writing: Develop and submit compelling, high-quality grant applications and proposals for mid-value funders, working closely with service teams, ensuring accurate budgets and income against Adoption UK’s strategic priorities.
• Stewardship: Cultivate and maintain strong relationships with a portfolio of new and existing mid-value funders, providing timely and impactful reports to secure renewed funding, and developing relationships with key external contacts through excellent communication.
• Reporting: Oversee the accurate tracking of all applications, reports, and communications using team tracking methods, and the CRM database, providing regular progress updates to the Senior Trusts & Grants Manager.
• Collaboration: Work closely with the Senior Trusts & Grants Manager, the Trusts & Grants Officer, and service teams, to align fundraising activities with the organisation’s strategic priorities and annual income targets.
• Undertake other duties and projects as directed by the Senior Trusts & Grants Manager and Director of Fundraising, Marketing and Communications.
Team Management and Development
• Line Management: Provide line management and support to the Trusts & Grants Officer, including regular one-to-ones, appraisals, and professional development.
• Training and Mentoring: Guide the Trusts & Grants Officer on best practices for researching, writing, budgets, and stewarding of small-value grants.
Personal specification
Knowledge and experience
• Track record of successfully securing individual grant awards typically ranging between £10,000 and £50,000. (E)
• Knowledge of fundraising sector with specialist knowledge of grant making trusts and foundations, or similar grant/bid-writing experience (E)
• Experience in writing persuasive proposal documents and bids (E)
• Experience in developing and implementing fundraising policies and process to deliver strategic goals (E)
• Experience in supporting service teams to deliver complex projects on time and to budget (E)
• Experience in successfully stewarding multiple stakeholders including grant managers and major donors (D)
Qualifications and Education
• Graduate level or equivalent significant professional experience in fundraising/bid
Skills and abilities
• Ability to make decisions within area of responsibility, based on defined frameworks, policies, and procedures and/or based on knowledge of regulations and best practice (E)
• Shows good professional judgement (E)
• Can successfully operate matrix management of complex projects at a national level (E)
• Delivers high quality work with minimal supervision and direction (E)
• Able to communicate clearly and engage with stakeholders at all levels (E)
• Is successful in securing positive external relationships with stakeholders and supporters (E)
• Demonstrates personal credibility (E)
• Demonstrates experience and ability in impact reporting (D)
• Ability to research the sector to identify the best prospects (D)
• Has the capacity to deal with complex issues and is good at problem solving (D)
• An exceptional administrator with excellent organisational and writing skills (E)
• Self-starter, used to working to deadlines and delivering against KPIs (D)
Accountability
• Shows previous experience of achievement of income targets (E)
• Shows previous experience of excellent funder or similar relationship stewardship (E)
• Able to contribute to the development of income growth strategy and strategic goals (D)
Behaviours
• Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders.
• Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times.
• Contributes to an open and honest culture
• Encourages challenge and creativity, transparency and consistency.
• Leads by example.
• Offers outstanding service to members.
• Promotes cross-functional team working, sharing skills and knowledge
• Communicates clearly, seeking clarity when unclear and valuing the opinion of others.
• Values the opinion of others. Treating colleagues and other stakeholders with respect.
• Takes pride in own development, committed to achieving high standards and agreed objectives.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role Description
The Funding and Insights Officer supports the Head of Funding and Partnerships (HFP) in delivering HACT’s fundraising and income generation objectives in line with the organisation’s business strategy. This role focuses on identifying new business and funding opportunities, conducting market, sector and competitor research, and generating actionable insights to support HACT’s marketing, customer engagement, and income generation strategies.
The postholder will play a key role in shaping HACT’s understanding of the external environment, including trends in housing, social impact, and innovation. Reporting to the HFP, they will contribute to fundraising applications to trusts, foundations, and corporates, support the services team in developing compelling and proposals for HACT’s research and consultancy work, and carry out desk-based market research to inform the activities of the marketing and customer teams.
The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while prioritising effectively to meet deadlines.
Responsibilities
Key responsibilities include:
- Conduct market, sector and competitor research to identify trends, opportunities, and risks relevant to HACT’s programmes and services
- Produce intelligence reports and briefings to inform marketing campaigns, customer outreach, and strategic planning
- Identify and assess potential funders, partners, and clients aligned with HACT’s mission and services
- Support the HFP in preparing proposals, funding applications, and sponsorship pitches
- Support the HFP to produce compelling performance and evaluation reports for funders and other donors
- Maintain and update a bank of proposal templates and sector insights
- Support the services team in the development of professionally written proposals
- Collaborate with marketing and customer teams to target organisations and contacts for campaigns
- Use CRM systems to track business development activities, monitor proposal and funding application progress, and report key metrics
- Maintain accurate records of engagement, income, and pipeline development
Required skills
Essential skills and experience
- Experience securing new funding opportunities or partnerships (commercial or charitable)
- Strong written communication skills with the ability to produce persuasive content
- Proficient in using research tools and databases (e.g. Charity Commission, Companies House)
- Ability to synthesise complex information into actionable insights
- Strong relationship-building and collaboration skills across teams
- Excellent time management and prioritisation
Desirable skills and experience
- Experience of measuring and reporting on project impacts
- Familiarity with CRM systems and data tracking
- Understanding of marketing and customer engagement strategies
- Knowledge of the UK social housing sector either professionally or through lived experience
Job accountabilities
- Support the HFP in delivering strategic growth and income targets
- Maintain a pipeline of opportunities and sector intelligence
- Collaborate across teams to ensure alignment of business development activities
- Produce high-quality proposals and insights that support HACT’s professional services, customer and marketing teams
- Actively model HACT’s values and behaviours by consistently demonstrating collaborative, supportive and respectful working with internal and external stakeholders and contribute to an inclusive and respectful culture
Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.
All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.
This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.
About HACT
Innovation. Collaboration. Insights.
It’s what we’ve always done.
As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.
We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.
By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skillls and experience meet the key skills points in the job description.
Interviews expected to take place the week commencing the 8th December.
To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experience meet the key skills points in the job description.
To support the social housing sector to unlock the full potential of its social purpose, for the benefit of residents & local communities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.
Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.
Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)
The Role
As Lead Analytics Engineer, you’ll:
- Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
- Lead a team of analytics professionals, mentoring and setting best practices.
- Introduce machine learning and AI to support predictive insights.
- Collaborate with stakeholders to drive data-informed decisions across the organisation.
What You’ll Bring
- Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
- Expertise in Power BI, SQL, and semantic modelling.
- Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
- Excellent communication skills and a passion for mentoring.
- A degree in a relevant field or equivalent experience;
- Relevant certifications in Power BI, Azure, or data science are a plus.
What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:
Financial Benefits
- Competitive salary with clear progression
- Up to 5% employer pension contribution
- Blue Light Card discounts
Health & Wellbeing
- 24/7 Employee Assistance Programme
- GP consultations via Doctor Line
- On-site Mental Health First Aiders
Work-Life Balance
- Bank holidays and weekends off
- Birthday bonus day off
- Family-friendly policies
Career Development
- Training and development
- Accredited apprenticeship opportunities
- Clear career progression routes
Ready to lead with data? Apply now and drive meaningful change.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
THE COMPANY:
Climate Spring is a global organisation dedicated to transforming how the climate crisis is represented in mainstream entertainment. Funded by philanthropic foundations, we work in partnership with creators, production companies, broadcasters and streamers to develop projects with the potential to shift the narrative on climate.
Our team is made up of people with experience in commissioning, producing and working in development who understand the complexities of the development process, and who work collaboratively to bring the project to life. Our priority is for the projects we support to reach and engage audiences.
We offer different kinds of support to our partners, including development funding, script consultancy and connection to partners.
THE ROLE:
We are looking for an experienced and creative Development Producer, to provide development support for and oversee development projects on our growing development slate.
The Development producer will help manage the ideas that are submitted to the development fund, prepare and take part in editorial meetings, and build relationships with production companies that are serviced by Climate Spring, and help form new working relationships within the industry.
The development producer will assist the Head of Unscripted in preparing and delivering creative sessions to production companies and stakeholders. They will also help manage our unscripted contacts and prepare for community-building events with unscripted labels and talent.
You have a track record working on or developing unscripted formats a have good eye for commercially viable ideas for broadcasters streamers and online. A knowledge or experience with ad-funded content, whilst not essential, could be helpful.
KEY RESPONSIBILITIES:
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Project managing funded TV development projects. This involves having regular meetings with production companies, industry bodies and experts.
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Working with the head of unscripted to prepare for editorial and funding meetings.
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Contributing to the editorial decisions made by Climate Spring
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Attending meetings with production companies – remotely and occasionally in person.
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Building relationships with development teams at different production companies
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Working with the head of development and other stakeholders to create new IP with strong climate narratives.
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Managing our submissions slate and funded development slate.
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Preparing materials for brainstorms.
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Assisting in the preparation and execution of events eg: Pitch Competitions, Training days, and social events.
MINIMUM ROLE CRITERIA:
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Passion for climate and environmental issues
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Min 5 years working in content Production/development. This is not an entry level role, a strong editorial background is required.
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Experience in reading and writing treatments / TV Formats
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Proficiency using digital tools, including Google Office Suite, Zoom, Airtable, etc.
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Experience handling confidential information with tact and sensitivity.
To be considered for this opportunity, you will need to demonstrate the following skills:
KEY SKILLS:
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Organisation and administrative skills
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Technical/IT experience
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Problem-solving skills, both administrative and creative.
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There will be a requirement to work with global team members on different time zones, therefore occasional availability during Australian, US and UK business hours will be required
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Communication skills - ability to express ideas clearly, write well and generate exciting ideas. Ability to condense large amounts of information into a clear brief.
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Teamwork - ability to respond to the needs of the team, adapting and meeting tight deadlines.
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Excellent interpersonal skills and the ability to communicate effectively and appropriately with a wide variety of internal and external colleagues and contributors.
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A self-starter who can work efficiently without being supervised.
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A team player who can collaborate with stakeholders, production companies and the wider Climate Spring Team.
ADDITIONAL ATTRIBUTES PREFERRED:
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Able to travel to Manchester for in-person meetings with the Head of Unscripted.
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Experience working with on-screen talent and agents.
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Knowledge of climate change/environmental and sustainability trends.
NEXT STEPS:
If your skills and experience meet the above requirements and you would like to talk to us about this role, please apply submitting;
- CV
- Cover letter (no more than 500 words)
Please fill out the recruitment monitoring form here when you apply.
Deadline for applications: 19th December 2025
Interviews: 12th January 2026
Head of Finance & Operations
We are looking for a Head of Finance & Operations to join our growing team in this flexible, remote working role (4 days per week).
This is an exciting opportunity to play a key leadership role within an organisation that is transforming environmental philanthropy across the UK.
Position: Head of Finance & Operations
Location: Remote (occasional travel to London and other UK locations)
Salary: £60,000 per annum, pro rata
Hours: 4 days a week (flexible working considered for the right candidate)
Contract: Permanent
Closing Date: 11:59pm on Sunday 23rd November 2025
The Role
As Head of Finance & Operations, you will play a pivotal role in leading EFN’s financial, operational, and HR functions, ensuring the organisation continues to thrive and deliver on its ambitious strategy.
Reporting to the Executive Director (ED), you will join the Leadership Team and work closely with the ED and Board of Trustees to ensure sound financial management, operational excellence, and a supportive, effective working culture.
You will:
- Lead on day-to-day financial management, including reporting, budgeting, forecasting, and audit processes
- Oversee governance, compliance, and risk management across all areas of operations
- Manage HR, IT, and systems to support our remote-working team
- Drive continuous improvement in policies, processes, and internal systems (including Salesforce and Xero)
- Provide strategic insight and deputise for the ED when required
- Support staff development and wellbeing, ensuring a positive and inclusive organisational culture
This is a new role reflecting EFN’s recent growth and commitment to strengthening its operational foundations for long-term impact.
About You
We are seeking an experienced and strategic finance and operations leader who thrives in a collaborative, mission-driven environment.
You will have:
- Professional accounting qualification (ACA, ACCA, CIMA, or AAT)
- At least 7 years’ experience in financial and operational management within the charity sector
- Strong understanding of HR, IT, risk management, and governance in small teams
- Proven experience managing budgets, audits, and charity accounts (Xero experience ideal)
- Excellent project management and strategic planning skills
- Strong interpersonal skills and the ability to lead and mentor others
- A proactive, organised, and solutions-focused approach
Desirable:
- Knowledge of UK charity governance and reporting requirements
- Experience working with philanthropists, funders, or in the environmental sector
- Interest in climate and biodiversity issues
Benefits Include:
- 25 days’ annual leave plus bank holidays, pro rata
- 7% employer pension contribution
- Flexible working arrangements
- Learning and development opportunities
- Home working allowance, laptop, and IT support
About the Organisation
The Environmental Funders Network (EFN) is a UK-based charity dedicated to transforming environmental philanthropy. We work to increase the scale and effectiveness of environmental giving by supporting funders, sharing insight and research, and fostering collaboration across the sector.
EFN is a remote-working organisation with a UK-wide network of over 1,000 funders and 1,800 fundraisers, all committed to creating a thriving planet for future generations.
If you are passionate about supporting environmental impact through strategic finance and operational leadership, we would love to hear from you.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 03 December 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 16 December 2025
Our vision A society in which the Armed Forces, veterans and their families can thrive.


