New business manager jobs in north tyneside, tyne and wear
About Social Investment Business:
By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed nearly £0.5bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build a more equal society.
It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years.
Our values are: People First, Curious, Bold, Collaborative, Accountable
For further information on what it is like to work with us and our generous benefits please visit our website.
About this role: Reporting to the Deputy CEO, the Head of Business and Market Development will build on SIB’s existing research and findings on market scope and scale, organisational financial resilience, the cost of capital and fund financial modelling to support the delivery of SIB’s ambitious new strategy, and hit our business development targets as part of an ambitious growth plan. This new post will develop SIB’s work and the rigour and robustness of our market and financial analytics in order to grow the organisation, the amount of investment under management and the annual disbursement of grant funds.
Key responsibilities
1. Working closely with the CEO and Deputy CEO support the delivery of ambitious growth targets under the new strategy.
2. Oversee the regulatory transition to FCA regulation for a defined number of SIB subsidiaries, drawing together the relevant internal documentation, working with the FCA – and any specialist retained consultants – to ensure that SIB is quickly and effectively accredited.
3. Work with the CEO and Deputy CEO to advance SIB’s applications for capital from Public Finance Institutions including the National Wealth Fund.
4. Working with the wider BD team, draw on market and financial modelling that incorporates existing data on SIB’s customers across its funds (using e.g. IMD, turnover, assets, age, business model) to develop excellent bids and tenders for new grant funds and to structure successful investment raises.
5. Oversee the reporting of all funds managed through the SIB group subsidiaries to their investors. This should include quality control of regular analytics, KPIs and case studies, regular catch up calls with investors and occasional presentations remote and in person.
6. Oversee the regularity and quality of analytics of SIB’s enterprise level impact to provide a consistent snapshot across all funds, including for SIB’s internal subsidiary board meetings.
7. Work with the Market and Financial Analyst to develop a strategic approach to financial modelling of funds. This should include an approach to cost base calculations (taking into account variability in disbursement rates, portfolios under management, loan vs. grant, capital vs. revenue, pace and automation), consistent treatment of interest payments, management and administrative fees and internal investment. The base model should be able to inform forward planning and business development, as well as serve to stack up the financial viability of BD opportunities as they arise.
8. Work with the Systems and Data teams to ensure that the base model is embedded within SIB’s operations and informs fund and programme management.
9. Lead a horizon scanning function that effectively drives comparative benchmarking against competitor / peer organisations.
10. Oversee the team’s work with the Finance and Governance teams to ensure that market analytics include effective customer feedback, collected regularly and embedded in key performance indicators.
11. Alongside the Deputy CEO and the wider Data, Insights and Advocacy team, oversee the delivery of the annual impact report, bringing colleagues together to identify key findings and deliver each report. Ensure that the impact report reflects market analytics, providing context that identifies SIB’s leadership and place within the wider sector.
12. Oversee the management – as needed – of any external consultants working on more complex financial models / additional research and learning that contributes to market or business development.
13. Alongside the Deputy CEO and the wider BD team, design and facilitate general learning sessions and programme specific learning sessions with small and large groups, this may include partners, customers and the SIB Board as well as colleagues. Elicit learning from these sessions, share findings and support your colleagues to integrate action points into our systems. This learning approach should particularly reflect how customer need / satisfaction is met by different fund and programme structures.
14. Line manage the Market and Financial Analyst, Marketing Manager and BD Manager.
15. To work in line with the organisation's values, principles and processes to achieve operational excellence.
16. To adopt our continuous improvement and learning ethos
17. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I
18. To support and contribute to the implementation and delivery of SIB’s strategy
19. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required
Core competencies
- Familiarity with raising investment
- Experience of managing a high functioning business development team achieving strategic objectives
- Knowledge of financial analytics
- Excellent excel skills
- Excellent writing skills
- Excellent project management to tight deadlines
- An understanding of how to share research and data analysis with audiences of mixed experience
- Strong leadership and people management skills, with the ability to inspire teams across functions to work in an integrated way
- Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
- Excellent IT skills and the ability to learn new programmes quickly
Desirable competencies
- Understanding of FCA regulation
- Prior experience of working in a regulatory environment
- Understanding of the UK charity and social enterprise sectors
Education / Professional experience
Team leadership experience
We believe in the power of the social economy to build a more equal society.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join us and help create opportunities that change young lives.
Career Ready is a UK-wide social mobility charity, working to empower young people with the skills, confidence, and networks they need to succeed. We’re looking for a proactive and strategic Corporate New Business Development Lead to drive growth in our corporate and partnerships income, unlocking innovative collaborations that deliver real impact.
In this pivotal role, you’ll identify and secure high-value corporate partnerships, craft compelling proposals, and lead pitches to senior decision-makers. You’ll work closely with colleagues across Communications, Programmes, and Operations to create multi-year partnerships that combine funding, programme support, and brand alignment—helping us reach more young people than ever before. The role is home-based, but you’ll have opportunities to travel across the UK (primarily London, Manchester, and Edinburgh) for meetings, events, and networking opportunities (expenses covered), giving you variety and the chance to build relationships face-to-face.
We’re seeking someone with a proven track record of winning significant corporate partnerships (five-figure or ideally six-figure), excellent communication and influencing skills, and a strong understanding of CSR/ESG trends. If you’re entrepreneurial, creative, and thrive on building relationships from scratch, we’d love to hear from you.
For full information view our candidate pack, which is available when you click on Apply.
Closing date for applications: 9am on Monday 12 January 2026
First stage interviews: expected to take place w/c 19 January 2026
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join us and help create opportunities that change young lives.
Career Ready is a UK-wide social mobility charity, working to empower young people with the skills, confidence, and networks they need to succeed. We're looking for a Partnerships Manager to help transform young people’s futures. In this role, you’ll retain and grow corporate partnerships that fund our programmes and provide paid internships, mentoring, and volunteering opportunities.
You’ll lead a portfolio of corporate partners dontating five figure amounts, inspire businesses to invest in social mobility, and secure long‑term commitments that deliver real impact. Working closely with colleagues across programmes and income generation, you’ll ensure partners see the tangible difference they make while championing employer engagement at events and through networks.
We’re seeking someone with proven account management experience at a mid to high level, exceptional relationship‑building skills, and the ability to collaborate brilliantly with colleagues and partners. If you’re proactive, organised, and motivated by creating opportunities for young people, this is your chance to make a lasting difference.
For full information view our candidate pack, which is available when you click on Apply.
Closing date for applications: 9am on Monday 12 January 2026
First stage interviews: expected to take place w/c 19 January 2026
The client requests no contact from agencies or media sales.
Home based with regular travel across the UK and Ireland
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
This is an exciting role which has been created specifically to deliver an ambitious legacy events programme. Initially a fixed-term temporary role with scope to continue. Legacy fundraising is undergoing a transformation at the RNLI. Legacies account for over two thirds of the RNLI’s annual income today and will continue to be a vital fundraising stream for many years to come. In this role you’ll be responsible for supporting and delivering a range of regionally based legacy events, engaging with cold audiences across the UK and Ireland, potentially stewarding a limited number of existing high-level pledgers and developing and nurturing relationships with regionally based colleagues.
Some of the benefits
- 26 days’ annual leave plus Bank Holidays
- Competitive pension scheme
- Life assurance
- Health and dental cash plan
Your role
As a Legacy Engagement Manager in the Legacy Team, you will be focused on:
- Developing and delivering a world-class stewardship programme, with personalised experiences for existing and new high-level pledgers in your area.
- Developing and leading on a programme of tailored events to suit pledgers and prospects at varying stages of their legacy journey.
- Collaborating with regionally based colleagues to deliver legacy training to community teams and develop a legacy volunteer network.
- Working with the wider Legacy team supporting integrated plans to embed our Legacy and In Memory Giving messaging throughout our community networks.
About you
You’ll be comfortable nurturing long-term relationships and exceeding customer expectations. Working collaboratively with colleagues in other disciplines, you’ll create a network of legacy advocates. To be considered for this role you’ll need to have:
- Experience in planning, managing and delivering events and exhibitions.
- Demonstrable knowledge and understanding of event management principles, event resources and best practice.
- Demonstrable experience in relationship management.
- Excellent skills in communicating in person, on phone/video or in writing to a range of audiences.
- Excellent and effective relationship management with internal stakeholders to ensure that plans are integrated with RNLI activity across multiple departments.
- Ability to work in an organised and structured manner balancing your time appropriately to meet short term and longer-term goals.
- Capability to travel to meet donors and ability to work on your own or collaboratively within a larger team.
- A valid driving licence.
If you have a passion for relationship management and are looking to be part of a successful and growing team with ambitions to grow further, this could be the role for you. Please apply via the button shown.
Closing date: 4 January 2026.
Interview date: w/c 19 January 2026 (via Teams).
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Fundraising Manager – Trust and Philanthropy
Salary- £40,940 per annum
Location- Remote working in the UK, with regular travel to London and other parts of the UK.
Reporting to- Director of Fundraising
Contract- Full-time, permanent
Closing Date- 11th January 2026 at Midnight
Who we are?
Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary:
Whilst Futures For All has been fundraising for all of our 15 year history, we are now at a point in which increasing voluntary income and diversifying our charitable income streams is vital to the charity’s long-term success. The new role of Director of Fundraising took up management of the team in 2024, and is now in the process of building a bigger and brighter team to support increasing income over the next few years.
The Senior Fundraising Manager – Trust and Philanthropy will play a pivotal role in raising funds from grantmaking trusts and HNWIs (philanthropists) towards the work of Futures For All. They will go beyond simply writing applications and reports, to build relationships with prospects and donors, ensuring that each are guided through the solicitation cycle towards maximising their grant to the charity. They will work closely with colleagues, volunteers and leadership to ensure each prospect/donor is engaged appropriately and accurate information is provided in a timely manner. They will also support the overall function of the Fundraising team, supporting other forms of fundraising. They will build relationships with prospects and donors, ensuring that each are guided through the solicitation cycle towards making major donations.
Futures for All (formerly Speakers for Schools) seeks an individual with experience working with high-value supporters and strong relationship-building skills to become our new Senior Fundraising Manager – Trust and Philanthropy. With an exceptional network of senior stakeholders and volunteers, the potential for growth in fundraising is great.
As the UK’s leading social mobility charity, we’re on a mission to help state-educated students nationwide to reach their potential by providing work experience placements and inspirational talks.
If you’re an enthusiastic, self-motivated, team-player with experience of major donor fundraising, then this is the role for you. You’d join the team at a time of progression, with a new, focussed plan for the organisation targeting growth in our work experience and inspirational school talks. For this to be successful, we need to grow and diversify our income, particularly from grants and gifts, and are growing the fundraising team from 3.5 to 5+ members to support this increase.
Your role as Senior Fundraising Manager will be to help identify, cultivate, ask and steward philanthropists and grantmaking trusts, working with the Director of Fundraising, Fundraising team, wider colleagues and volunteers to ensure they are solicited to the highest possible standards. The team will support you and there’ll be training on offer to help you succeed.
If you are an expert communicator and relationship-builder, you could join an ambitious, collaborative team, passionate about raising funds to increase the richness of state education and level the playing field for children across the UK.
Key Duties / Responsibilities
Strategic Purpose
- Fundraising from grantmaking trusts and foundations – build and maintain a pipeline of trust prospects and donors with potential to give £10k+ per annum.
- Fundraising from major donor individuals – building relationships with prospects and donors leading to gifts of £5k or more.
- Collaboration – working with colleagues, Ambassadors and Trustees to engage potential supporters, attend events and solicit donations.
- Proposals and reports – develop and deliver accurate and inspiring fundraising applications and reports meeting and surpassing donor and prospect expectations.
Engagement
- Stewardship – work closely with the Donor Relations Manager to ensure all trust donors are stewarded effectively.
- Collaborate with staff, volunteers and leadership – ensuring you have an expert knowledge of the work of Speakers for Schools and can communicate it passionately and accurately to prospects and donors.
Delivery
- Events – utilise and support fundraising events to create a culture of giving and fundraising within Futures For All. Working alongside the Events Co-ordinator to identify attendees and shape engagement events.
- Data and reporting – ensure information on donors is correctly recorded in Salesforce, and supporting KPI and other reports created by the Director of Fundraising.
- Other duties – supporting the work of the Fundraising team and wider organisation as required.
Education / Experience / Knowledge
Essential
Experience of making the direct asks for funds from prospective donors.
Strong relationship-building skills, with the ability to cultivate and steward philanthropic relationships effectively.
Experience of compelling proposal and report writing for a grantmaking and philanthropy audience.
Excellent communication skills, both written and verbal.
Enthusiastic and a self-motivated team player.
Desirable
Proven ability to raise income from grantmaking trusts, manage a portfolio of established and new trust donors, achieve targets as part of a fundraising business plan.
Experience working in a social mobility or education-focused charity.
Proven ability to engage philanthropists and senior volunteers and speakers who support these approaches.
Futures for All Values:
Passion:
We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
Agility:
We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
Integrity:
We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
Collaboration:
We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
Diversity:
We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
Diversity at our core
Futures for All is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.
About You:
- Have the ability to raise income from HNWIs , manage a philanthropy portfolio of established and new donors, building strong relationships and confidently making the ask.
- Experience in creating inspiring and informative bids to grantmakers, utilising your written communication skills.
- Comfort in working with, and engaging HNWIs and business leaders who will donate and help the organisation to succeed.
- Be able to develop strong relationships with the charities senior stakeholders and staff, identifying opportunities for growth and innovative engagement.
We open up prestigious networks and opportunities, ensuring every young person has equal access to work experience nationwide.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Do you live in Edinburgh or the surrounding area?
As a senior community fundraiser, you’ll be an important part of the team building Breast Cancer Now’s presence in Scotland, with a particular focus on Edinburgh and the surrounding areas.
We’re looking for someone who is an experienced relationship builder, someone who can find and develop new supporters. You’ll need excellent local knowledge, and the enthusiasm to develop a brand-new fundraising region.
The successful candidate will also be part of the team working on our large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million.
You’ll work directly with passionate colleagues across Asda stores in your region driving new fundraising initiatives, inspiring communities and celebrating incredible successes.
No 2 days will look the same as you travel, connect and engage supporters to help us grow income to deliver our mission.
The role is initially offered as an 18-month contract with the potential to become permanent
About you
You’re confident in approaching new contacts and are experienced in developing new relationships from scratch. This may currently be in a customer service, account management or stewardship role.
You’re experienced in managing and building new and established relationships with a focus on retention and income growth.
You’re enthusiastic, proactive, organised and unafraid to test and try new ideas.
You’re required to be involved being out and about in the community that you’re building, so you must be able to work independently outside of the office in varying locations and enjoy being busy.
Previous experience working in a charity is not required.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role
This is a remote role, and the candidate will need to be based in the Edinburgh area with unlimited access to their own car. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London, Sheffield or Glasgow office.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date Tuesday 6 January 2026 9am
Interview date Tuesday 13 January 2026
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
We’re looking for a Senior Face to Face (F2F) Fundraising Manager to join our Face to Face Fundraising team. This is a fantastic opportunity within the RNLI to play a vital role in developing and growing the RNLI in-house F2F Fundraising team to reach the ambitious targets we have ahead. This role manages a team of F2F Managers who each lead a team of F2F fundraisers signing up regular supporters within a defined geographical area and raise vital long-term funding for the charity, as well as delivering lifesaving water safety messaging. The role is part of the F2F Senior Management Team, supporting the team’s development through leading projects that drive forwards team performance.
Your role
As a Senior F2F Fundraising Manager, you will be tasked with focus on the following areas:
- Recruit, train and manage a geographically diverse group of direct reports. Develop and motivate direct reports to deliver key messages, campaigns and products within the F2F strategy.
- As a senior manager in the F2F fundraising team (200+ staff), continue to develop and maintain a positive high-performing culture to ensure the team are performing at their best and developing. Drive continuous improvement across all KPIs.
- Construct and monitor financial and performance reports to ensure budget & KPIs are met, reforecasting where necessary.
- Develop a positive safety culture by identifying and managing risks to health and safety and safeguarding.
- Oversee compliance & complaints to ensure RNLI F2F fundraising adheres to best practice.
- Lead the delivery of selected team projects from initiation to completion, working with colleagues both within the F2F team and the wider organisation to provide the plans, processes and tools needed for the team to achieve their objectives. Develop solid relationships and partnerships with internal and external stakeholders across the UK and Ireland.
About you
Leading a frontline team, you’ll have excellent communication skills and people management capabilities, with a proven track record of achieving fundraising targets. You will be a strategic thinker, with the ability to use your networks to ensure that plans are executed well and future opportunities are maximised to drive both the volume and value of new supporters.
You’ll be a role model to others, displaying behaviours that inspire respect. You’ll look after your people so they in turn can look after our donors, by displaying a passion to lead, manage and motivate a diverse team who engage with the public. You’ll be positive, confident, determined resilient and naturally outgoing. You’ll be a self-starter who can lead an energetic and innovative team to success.
You’ll be a team player with a pragmatic and solution-focused approach to problem solving and a calm attitude to prioritising a busy workload. Your strengths in planning and critical thinking will help you strike the balance between taking calculated risks where required and maintaining compliance to policies and sector regulations.
You’ll be flexible and prepared to work out-of-office hours with travel throughout the year. Substantial annual leave during the summer would not be practical for this role. This post requires a valid driving licence.
To be considered as the Senior F2F Fundraising Manager, you will need:
- Proven experience and success in leading a remote face-to-face fundraising team. This will either have been gained working for a charity or a fundraising agency
- Evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
- Demonstrable experience of delivering projects that provide improvement to process
- Excellent communication skills and teamworking ethos
- Self-motivation and ability to create and prioritise own workload
- Knowledge of F2F charity sector, compliance and regulation
- This post requires a valid driving licence
For more information and to apply, please visit our jobs page.
Closing date: 4 January 2026.
Interview date: 12 January 2026.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Dancers’ Career Development (DCD), the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers, seek a General Manager.
We are seeking an exceptional administrator who has experience in, or is interested in further developing, a broad knowledge of company management.
The main purpose of the General Manager role is to support the Executive Director, with the day-to-day operational management and administration of DCD.
The role will ideally suit a personable individual who enjoys varied responsibilities, working collaboratively within a highly productive, agile and supportive team.
If you are excited by this opportunity, resonate with DCD’s values and are passionate about making a positive difference to dancers’ lives, please get in touch; we would love to hear from you.
Contract: Part-time permanent role (24 hours per week)
Salary: £35,000 per annum, pro-rata
Start date: As early as possible
Location: This is a remote working role, with monthly in-person meetings which take place in London or Birmingham, with occasional additional in-person events and meetings as required by the charity.
Benefits: 23 days holiday pro-rata plus Bank Holidays (increasing to 28 days with length of service), 5% Employers contribution to pension scheme, Health & Wellbeing package, Professional Development opportunities.
Deadline: Applications must be submitted by 9am, Thursday 22 January 2026
Further Info: Please download the Recruitment Pack from our website for full job spec and how to apply.
The client requests no contact from agencies or media sales.
London: 3-4 days (22.5-30 hours)
Flexibility can be discussed at the interview. The salary shown is for full time hours and would be pro rata for part time.
CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.
Partnership Development Managers (PDM) are motivated and driven to broaden and deepen CAP's relationship with the church to fulfil CAPs Purpose, Vision & Mission.
Purpose Statement
To inspire and equip churches across the UK to help people out of debt andpoverty and invite them to become followers of Jesus.
Vision:
Transformed lives - We want to see people across the UK released from poverty, living with faith in Jesus and hope for the future.
Thriving churches - We want to see churches that have become the beating heart of their communities, actively serving them and bringing the hope of Jesus.
An end to UK poverty - We want to see a hope-filled society, free from poverty, with churches united to improve the lives of those facing debt and financial hardship.
Mission
No one should face debt and poverty alone: The steadfast presence of a local church, ready to walk alongside you during the toughest financial storms.
Our aim is that when a vulnerable person who needs our type of face to face help is experiencing financial crisis or vulnerability, there will be a church in their community that is ready to walk alongside them. That church will offer steadfast support as they restore their financial resilience and hope for the future whilst introducing them to the fullness of life that Jesus offers.
Partnership Development - Team Purpose
Our work is fundamental to the growth and success of CAP, encapsulated in our Mission statement: to have a partner church in every community ready to walk alongside the poorest and most vulnerable people. We are responsible for achieving this by establishing Church Partnerships.
Together with our Church partners, we deliver our life-changing services, firstly our core Debt Help service that is then supported by essential wrap-around resilience programs like Job Clubs, Life Skills, and Money Coaching. This work isn't just about helping people get out of debt and poverty; it's about seeing lives radically changed. We are driven by a passion to see people not only find financial freedom, thriving in life, but also become followers of Jesus and find a true sense of belonging in a local church.
Our team
We're looking for a compassionate, self-starting individual who is tenacious, goal-oriented, and target-driven with a make it happen mentality, because they know the impact growing this movement will have on thousands of people's lives.
This role is part of the Partnership Development Team within the Mission & Movement Directorate. Reporting to the Head of Movement Development, you will be responsible for initiating and engaging with senior church leaders and wider networks to partner with CAP, primarily through our life-changing Debt Centre service.
As a Partnership Development Manager, you'll be a key driver of our mission. We're looking for a self-motivated, results-oriented, problem solving individual who can build and nurture relationships across diverse church networks and denominations.
You will be responsible for generating new partnership opportunities, inspiring church leaders and wider networks to engage with CAP's vision and partner with us. You'll need to be an entrepreneurial self-starter with a proven ability to build a robust pipeline and deliver on growth targets, specifically around Debt Centre growth motivated by our desire to help more people out of debt and poverty and see them become followers of Jesus.
Partnership Development Manager Scope
- The team is split between full time and part time PDMs.
- Significant amount of travel with large regions to cover.
- This role has no direct reports.
- In line with our expenses policy, all expenses (e.g. mileage costs) are claimed retrospectively via our CAP Expenses system.
Role:
Accountabilities:
- Responsible for expanding CAP's partnership network across your region alongside the Regional Director and Head of Movement Development, strategically prioritizing and developing relationships with church leaders and networks to establish new partnerships and services. You'll achieve this by collaborating with other teams, proactively networking with Christian organizations and denominational leaders (where appropriate), and representing CAP at various events, all with the goal of growing our influence and opening new services in every community.
- Proactive management of contacts as they progress through the pipeline, working alongside churches to identify if a CAP service supports their church vision, and if appropriate, manage them through the church journey and experience to open a new CAP service.
- To open new Debt Centre Partnerships as laid out in regional Development plans in target areas of deprivation and communities across the region.
- To open resilience services (Job Clubs, Life skills & Money Coaching) with new and existing church partnerships.
- Alongside Regional Director to identify key areas from across the region to host and organize a targeted number of CAP Spotlight Events per term. These events are designed to gather church leaders around a table to have conversations around opening a multi Church Debt Centre.
- To proactively build, manage and progress a self generated caseload of churches within your region, through cold calling, face to face meetings and all other appropriate forms of communication. This will include frequent travel across the region to meet with appropriate churches/ leaders.
- Refer potential new Debt Coaches or Churches that might want to work with an existing or expanding Church Partnership to the relevant Area Partnership Managers who are responsible for existing centre growth and sustainability.
- To work with Regional Leaders and Area Partnership Managers to deepen local knowledge and connections in order to deliver new church partnership opportunities.
- To collaborate across departments where needed to support and engage with Church Events, Talks, Conferences, Festivals, Church Leaders Meetings and other relevant events within your region, working on exhibition stands (when necessary) to help generate enquiries.
- To work with local church teams to ensure appropriate candidates are identified and have a full understanding of the role and responsibilities involved, ensuring CAP¿s selection team receive the appropriate information in a timely manner.
- To advocate and make introductions where appropriate for Church talks, CCT and fundraising opportunities.
- Where appropriate, to represent Partnership Development in additional projects which improve the delivery and content of CAP's products and services.
Measurable Outputs:
- Consistently exemplifies a can do, above and beyond go-getter attitude to deliver results, keeping the main thing, the main thing.
- Achieve targets around the number of new Debt Centre openings in your region per term and year.
- Achieve targets around the number of new to CAP, Job Clubs, Life Skills and Money Coaching openings in your region per term and year.
- Achieve targets around the number of self generated warm leads (warm = actively engaging in conversation with a view to partnership).
- Achieve targets around Regional Spotlight events.
- Active pipeline management (closed, lost, won).
- Ensure that every new partner church completes and returns partnership agreements, additional policies and all candidate paperwork by the relevant deadlines for every new service prior to training (including Direct Debit Agreements).
- Active involvement to support the wider team around logistics, processes and a small amount of project management.
Culture:
- Clearly live out and embrace the cultural values of CAP.
- Clearly demonstrate a heart and passion for the charity.
- Sincere acceptance, understanding and practice of the Christian ethos and purpose of the Charity.
Other Responsibilities Include:
- Being willing to pray with staff and be fully engaged with our Christ Centred culture.
- To encourage friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.
- Attendance at annual CAP staff conferences
- Ability to self generate opportunities through hard work, tenacity and relationship.
- Ability to build relationships and inspire others to take action, especially church leaders from across a range of denominations, your passion for the mission is infectious and is your key motivator.
- Ability to manage the whole sales process, confidently leading the conversation and directing the next steps for action at every step.
- Ability to talk confidently and with compassion about the subject of poverty inspiring Churches to respond to the need.
- High levels of emotional intelligence with an ability to progress relationships and conversations to reach desired outcomes.
- Strong telephone manager with an ability to connect over the phone.
- Strong influencing and negotiating skills.
- Naturally decisive and proactive.
- Natural relationship builder.
- Able to work remotely, unsupervised, under pressure and juggling multiple priorities and deadlines.
- Resilient.
- Confident Public Speaker
- A confident communicator who promotes CAP's culture and values at all times.
- Ability to prioritise time, tasks and attention effectively in a pressured environment.
- High levels of organisation skills and drive to reach targets quickly and efficiently
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances.
Experience
- Absolute passion and experience to advance the Kingdom of God, either through, with or as part of your local church.
- Demonstrable example & experience of what it takes to grow a business / portfolio / partnership / and or client base.
- Demonstrable examples & experience of what it takes to drive success in a commercial context.
- Demonstrable experience of what it takes to be a self starter
- Experience of managing multiple stakeholders.
- Experience in driving and delivering results.
- Experience of building networks and relationships with external organisations.
- You know what it takes and what¿s required to work to deadlines and targets.
- Administrative experience.
- Good I.T. skills
- Comfortable praying for and with Church leaders
Christian Commitment:
The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty's Statement of Faith and Core Values
Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of own personal faith and in line with CAP's Statement of Faith.
All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: A responsibility to ensure a safe environment in which CAP Services can be delivered. Identify children and adults where there may be safeguarding concerns and to follow the CAP Safeguarding Policy in addressing any concerns appropriately.
Educational requirements:
- A proven track record is what matters to make this role a success.
The client requests no contact from agencies or media sales.
Harris Hill is proud to be partnering with the Community Land Trust Network to recruit a New Business, Partnerships and Innovation Manager — an exciting opportunity to join a highly respected national charity championing land justice, community ownership and social equity.
About the Role
Accountable to: Chief Executive Officer
Salary: £45,200–£55,200 (depending on skills and experience)
Contract: 12-month fixed-term contract, with potential to become permanent
Working Hours:
· 3 days / 21 hours per week (with reduced duties), or
· 4 days / 28 hours per week
Working pattern negotiable
Location: Remote/home-based
This newly created role will play a pivotal part in expanding the charity’s income and influence. You will:
- Lead on new business development, nurturing existing supporters and securing new partnerships with developers, housing associations, local authorities, funders and other stakeholders.
- Shape and grow their consultancy and service offer, helping reduce reliance on grant funding.
- Support the roll-out of their Growth Lab, working with practitioners and community groups to develop innovative models, products and services for Community Land Trusts.
- Capture insights, impact and learning to strengthen the case for scaling these innovations.
- Work closely with the CEO on funding proposals, partnership development and strategic initiatives.
This role offers variety, influence and the chance to help shape a major area of the charity’s future work. The team operates fully remotely, with a warm, collaborative culture and a strong focus on wellbeing.
About You
They are looking for someone who:
- Has experience in partnerships, business development, philanthropy or account management — and enjoys turning opportunities into long-term relationships.
- Communicates with clarity, confidence and professionalism across sectors including business, charity, local government and community groups.
- Is entrepreneurial, proactive and excited by innovation and co-creation.
- Shares a commitment to social justice, equity and community-led change.
Key Dates
- Closing date: Monday 5th January 2026
- Interviews: Week commencing 12th January 2026
How to Apply
Please email Hannah Laking at Harris Hill to request the full job pack, or you can download it directly from this advert. If you’d like to learn more about the role, you’re welcome to book a call with Hannah. Alternatively, you can simply send your CV and supporting statement which must follow the structure outlined in the job pack before the closing date, and Hannah will get in touch.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Position: Community Fundraising Manager Scotland & North England
Type: Full-time (35 hours a week), permanent
Location: Homebased (Covering Scotland & North England will be expected to travel widely within this area as part of the role)
Salary: £33,044* per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
*you’ll start at our entry point salary of £33,044* per annum, increasing to £35,109* after 6 months service and satisfactory performance and to £37,174* after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you a strategic thinker with a passion for fundraising and building strong community connections?
Do you thrive on leading teams, driving innovation, and achieving ambitious targets?
If so, we’d love to hear from you! We’re looking for a Community Fundraising Manager to lead our regional fundraising team across Scotland and North England.
In this role, you’ll develop and deliver innovative fundraising strategies, inspire and motivate your team, and build lasting relationships with supporters, businesses, and community partners to secure sustainable income.
What you’ll be doing:
- Leading and motivating a regional team to deliver income growth and operational excellence.
- Developing and implementing regional fundraising strategies and budgets.
- Building strong relationships with donors, volunteers, and community partners.
- Identifying and securing new fundraising opportunities across multiple income streams.
- Ensuring compliance with fundraising standards and managing budgets effectively.
- Collaborating with internal teams to align fundraising activities with organisational goals.
Wha we’re looking for:
- Proven success in income generation and community fundraising.
- Strong leadership and team development experience.
- Excellent communication and stakeholder engagement skills.
- Financial management expertise and ability to deliver against targets.
- Competent in Microsoft Office and CRM systems, with a valid driving licence.
Why join us?
You’ll be part of a passionate team committed to making a real difference for people affected by MS. We offer flexible working, professional development opportunities, and the chance to lead innovative fundraising initiatives that change lives.
Closing date for applications: 09:00 on Friday 12 January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
About The Role
It’s an exciting time to join Regional Fundraising. We’re a growing team with big ambitions over the next 5 years. This role will play a huge part in making these ambitions a reality and paving the way for our future.
We are recruiting for an additional Regional Fundraising Manager to join the Regional Fundraising Team here at the Alzheimer’s Society covering the South East of England, which covers Surrey, Sussex, Kent, Hants and East Dorset.
This is a fantastic opportunity for an experienced team manager with expertise in community, corporate or relationship fundraising. This role will enable you to demonstrate your impact by both growing the overall income within your sub-region by managing and developing your amazing team of 4 Regional fundraisers, and through leading by example on securing new sources of income where the opportunity is greatest. This will range from new business acquisition through to delivering high level bespoke stewardship and key account management for our high value supporters. This is a real opportunity for you to make your mark on the sub region.
From multi-year partnerships and supporters, right through to managing volunteers and raising awareness in our communities, the team you will lead is talented, fast-paced and on a mission to create a world where dementia no longer devastates lives. This is where you come in - we need somebody who can harness this passion, help us to maximise on the opportunities that our unique locations give us, and ultimately grow income so we can be there for everybody affected by dementia.
The role will work closely with the Senior Regional Fundraising Manager and other Regional Fundraising Managers in the region to plan, execute and deliver our core community income and expenditure budget, ensuring that no opportunity is left unturned.
Whilst this is a homeworking role, you will need to be based in and able to travel across your sub region (Surrey, Sussex, Kent, Hants, East Dorset) to meet supporters and attend internal meetings at locations across the country including our flagship offices (London, Birmingham, Warrington and Belfast). You must reside in the UK and have the correct right to work documents to work in the UK.
About you
We are looking for somebody with strong experience of community, corporate or relationship fundraising who has a track record in managing a team, alongside winning new business and providing strong high-level stewardship.
- You won’t be afraid to challenge the status quo
- You will be a confident communicator who can influence and negotiate at a high level and views feedback as an essential tool for development
- You will have previous financial experience in managing budgets and forecasting for income and expenditure
- You will understand the strengths and challenges of managing a geographically dispersed team
- You will have a strong local knowledge of the area and, using organisational data, will use this to inform plans and decisions
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Alzheimer’s Society is the UK’s leading dementia charity.



Job Title: New Business Fundraising Consultant
Location: Home-based
Contract: Part-time or Full-time, for 3 months
Day Rate: £400 per day
Start: early January 2026
Charity People are a recruiting for a well-established national organisation dedicated to making a meaningful impact in our communities, who require a New Business Fundraising Consultant for a period of three months from January 2026. This role requires an experienced fundraising professional to drive new business opportunities and help the charity secure vital income for their work.
This function is relatively new to organisation. Whilst they have an existing pipeline, activity has been limited, and they are looking for someone to drive this forward. The role will focus on building out the new business pipeline, identifying internal opportunities that would appeal to corporate partners, networking, and securing meetings with influential stakeholders across a range of sectors. A new business brochure is in place but requires a refresh. The pipeline run from six figures and beyond.
Key Responsibilities:
- Identify and develop new business fundraising opportunities
- Build and maintain relationships with potential corporate partners and donors
- Create compelling proposals and presentations to secure funding
- Work collaboratively with internal teams to align fundraising strategies with organisational goals
- Monitor progress and report on outcomes to senior leadership
You will bring:
- Proven experience in new business fundraising within the charity sector
- Strong networking and relationship-building skills
- Excellent written and verbal communication abilities
- Ability to work independently and manage multiple priorities
- Knowledge of corporate partnerships and income generation strategies
Ideally you will already be set up with your own business account working on a self-employed basis and responsible for your own taxes, expenses, and leave. There is flexibility in how many days this role is worked per week.
If this opportunity might be of interest and you have capacity to take on some work in the New Year, please apply with your CV in the first instance.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Director of Operations
Lead with Purpose. Shape the Future of Christian Care.
Pilgrims’ Friend Society has been providing Christian care to older people for over 200 years. Today, as the UK faces an unprecedented ageing population, we are growing to meet the challenge and we need an exceptional leader to help us deliver our vision of fulfilled living for older people.
We operate 12 care homes and 9 housing schemes across England, with ambitious plans to expand to 15 homes and beyond. Our mission is clear: to provide outstanding care rooted in Christian values, and to partner with local churches so that older people experience dignity, community, and the love of Christ.
About the Role
As Director of Operations, you will:
- Lead and oversee our portfolio of established care homes and housing schemes.
- Ensure regulatory compliance, quality of care, and financial sustainability.
- Drive operational excellence, innovation, and efficiency through systems and processes.
- Work closely with our Executive Team to deliver our Growth and Renewal Programme, including new builds and acquisitions.
- Inspire and develop a talented team of managers and operational leaders.
This is a senior leadership role with significant influence on the future of our organisation and the lives of hundreds of older people.
About You
- We are looking for a strategic, values-driven leader who brings:
- Significant experience in adult social care operations or a closely related sector.
- Strong knowledge of regulatory, Health & Safety, and compliance frameworks.
- Proven ability to deliver quality and financial targets at scale.
- A collaborative leadership style, with a commitment to developing people and culture.
A personal Christian faith and alignment with our basis of faith(a genuine occupational requirement under the Equality Act 2010).
Why Join Us?
- Be part of a growing organisation with a clear vision and calling.
- Influence how society values older people and supports churches in ministry.
- Work in a culture that prioritises prayer, faith, and excellence.
- Competitive salary, generous holiday, pension scheme, and life assurance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?
ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.
As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.
You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.
Improving the lives of seafarers and their families with services, resources, strategies and advocacy



The client requests no contact from agencies or media sales.