Office administration volunteer volunteer roles in wimbledon, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Office Administrator – Job Specification
Location: Hybrid. Office based in Kennington.
Commitment: Part-time, flexible hours
Type: Volunteer Position
About Us: We are a committed and compassionate charity focused on providing support and opportunities to individuals who have faced significant challenges in their lives. Our mission is to empower ex-offenders by equipping them with the skills, knowledge, and confidence needed to secure meaningful employment and lead fulfilling lives.
About the Role: We are seeking a reliable and organized Volunteer Office Administrator to support the smooth running of our day-to-day operations. This role is ideal for someone who enjoys administrative tasks and wants to gain experience in a professional office environment while giving back to a worthy cause.
Key Responsibilities:
Assist with general office duties such as filing, data entry, and responding to emails
Support scheduling of meetings and calendar management
Help prepare documents and reports as needed
Liaise with team members and external contacts
Skills & Requirements:
Good organisational and time management skills
Proficient in Microsoft Office or Google Workspace
Strong communication skills
Attention to detail and accuracy
Ability to work independently and as part of a team
Previous admin experience is helpful but not required
What You’ll Gain:
Practical experience in office administration
Improved organisational and communication skills
The satisfaction of supporting a meaningful cause
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Sense is a national charity dedicated to supporting children and adults who are deafblind or have complex disabilities, along with their families, to lead fulfilling lives. We believe in inclusivity, ensuring that everyone, regardless of their disability, has the opportunity to engage fully in life's experiences.
About the role
As an Administration Support Volunteer, you’ll work closely with the Trading Support Team, getting involved in a range of administration tasks and team projects. Your role will help support our shops and our team based in Crayford.This volunteering role would suit someone who is organised and enjoys getting involved in a variety of tasks and activities.
You’ll help support our shops by:
- Organising and maintaining both digital and paper-based files.
- Supporting internal and external communications, such as responding to emails or taking phone calls.
- Supporting to prepare letters, presentations and reports.
- Accurately inputting and updating information in spreadsheets and databases.
- Keeping an eye on supplies and helping us stay well stocked and ready to serve our shops.
- Assisting with social media, with a focus on our Facebook pages.
- Supporting team projects and helping with ad-hoc admin tasks as they come up.
This role would suit you if you’re:
- Organised with a high level of attention to detail.
- Friendly and able to communicate, both written and verbal.
- Comfortable using Microsoft Office (Word, Excel, Outlook).
- Proactive, reliable and happy to work independently or with others.
- Able to handle sensitive information with care and confidentiality.
- Respectful of others and their diversity.
- Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.
What Sense Offers
- Full training with ongoing support and guidance from the Sense team.
- The opportunity to develop new skills and knowledge.
- The chance to meet people from a wide range of backgrounds.
- The opportunity to share your existing skills and experience to benefit others.
- The opportunity to make an important contribution to Sense and the people we support.
- A reference for other paid or voluntary work (available on request).
- Reasonable expenses will be reimbursed (as agreed with your manager).
Sense Values
We include. We collaborate. We find a way. We challenge. We celebrate.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Administration Volunteer for the West Hertfordshire Group. Our Administration Volunteers are the linchpin for our local groups’ activities. They act as the first point of contact and they make sure all relevant information is circulated to other volunteers and members. And they play an important role in keeping our data and details up to date to comply with data protection legislation.
In this role you’ll develop your administration and organisation skills. Most importantly you’ll be help your local group run efficiently, so they can keep providing valuable services to our MS community.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Please apply online.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Administration Volunteer for the Camden Group. Our Administration Volunteers are the linchpin for our local groups’ activities. They act as the first point of contact and they make sure all relevant information is circulated to other volunteers and members. And they play an important role in keeping our data and details up to date to comply with data protection legislation.
In this role you’ll develop your administration and organisation skills. Most importantly you’ll be help your local group run efficiently, so they can keep providing valuable services to our MS community.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Please apply online.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.
We are looking to recruit an Administration Volunteer for the Wandsworth Group. Our Administration Volunteers are the linchpin for our local groups’ activities. They act as the first point of contact and they make sure all relevant information is circulated to other volunteers and members. And they play an important role in keeping our data and details up to date to comply with data protection legislation.
In this role you’ll develop your administration and organisation skills. Most importantly you’ll be help your local group run efficiently, so they can keep providing valuable services to our MS community.
Time Commitment
We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.
You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.
Please apply online.
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Latin American House (LAH) is an organisation led by and for Latin Americans in the UK. Our work is dedicated to supporting the needs of the Latin American community in London and beyond, particularly those most disadvantaged or at risk, for example, those enduring living and working conditions in low-paid jobs, facing barriers to social protection, elderly and those without skills or knowledge of social support systems in the UK. The individuals and families using our services benefit from efficient and practical support, learn new skills and improve their opportunities. We strive to provide essential tools to Latin Americans to empower themselves in their pursuit of personal and social change.
As a Community Centre Receptionist Volunteer, you'll be the friendly face welcoming visitors, answering inquiries, and ensuring the smooth operation of our front desk. Your role is pivotal in creating a warm, inclusive environment for all who visit.
Latin American House is dedicated to fostering the integration, social inclusion, and well-being of Latin American and migrant communities in the UK

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Volunteer Assistant Coordinator
REPORTS TO: Volunteer’s Coordinator or Program Manager
ABOUT SOLACE INTERNATIONAL
At Solace International, we are dedicated to empowering communities and driving meaningful change through impactful programs and initiatives. Our charity workers are the foundation of our mission, and the Assistant Coordinator plays a crucial role in supporting a committed team of volunteers who contribute to the success of our organization.
We are seeking a passionate, organized, and dynamic individual volunteer to assist with all aspects of volunteer management, including recruitment, training, scheduling, and ongoing support. This role ensures a positive and enriching volunteer experience while aligning with the organization’s mission and objectives.
JOB SUMMARY
The Volunteer Assistant Coordinator will support the Volunteer Coordinator in the recruitment, onboarding, management, and engagement of volunteers. This role involves building strong relationships with volunteers, coordinating their activities to support programs and events, and maintaining efficient administrative systems to enhance volunteer operations.
KEY RESPONSIBILITIES
- Assist in recruiting, onboarding, and training volunteers.
- Maintain volunteer schedules and ensure adequate coverage for programs and events.
- Act as a liaison between volunteers and staff, ensuring alignment with organizational goals.
- Support and oversee volunteer activities during programs and events.
- Maintain accurate volunteer records and assist in reporting on program impact.
- Help implement volunteer recognition programs and improve engagement.
WHAT WE’RE LOOKING FOR
Skills and Competencies:
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Attention to detail and problem-solving skills.
- Ability to work independently and collaboratively as part of a team.
- Strong proficiency in spoken and written English.
Personal Attributes:
- Passion for volunteerism and community service.
- Friendly, approachable demeanor with a commitment to creating a positive volunteer experience.
- Flexibility to work evenings and weekends as needed.
- Previous experience in volunteer management, customer service, or administrative roles is a plus.
WORK ENVIRONMENT
- Primarily office-based, with on-site coordination during events and programs.
- Light physical activity may be required, such as setting up event spaces or carrying supplies.
LANGUAGE PROFICIENCY
- Fluency in English (spoken and written) is essential.
HOW TO APPLY
Interested candidates should submit:
- A letter of application explaining their interest in the role.
- A current resume.
- Contact details for at least two references.
Application Process:
- Applications will be reviewed, and shortlisted candidates will be invited for an initial online interview.
- Successful candidates will proceed to a face-to-face interview (or an alternative arrangement for overseas applicants).
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This volunteer role is designed to provide vital operational and logistical support to the CEO’s Personal Assistant, ensuring that both day-to-day and ad hoc matters requiring a physical presence or UK-based coordination are managed smoothly. As the CEO’s primary PA is remote, this role will act as an essential on-the-ground extension of the executive support function, helping to manage communications, logistics, administrative tasks, and in-person coordination.
This is an excellent opportunity for someone looking to build experience in executive support, charity operations, and stakeholder engagement in a forward-thinking and dynamic third sector organisation.
Key Responsibilities
Operational Support (In-Office & On-Site)
- Serve as the local point of contact for tasks requiring physical presence – such as receiving mail, managing office-based documents, collecting/delivering resources, and setting up meeting spaces.
- Assist in coordinating in-person meetings, events, and visits, ensuring smooth logistics and professional presentation.
- Support the maintenance of filing systems and physical records in alignment with digital processes.
Remote Administrative Support
Assist the Personal Assistant with diary management, follow-ups, and meeting coordination.
- Draft correspondence, schedule appointments, and prepare briefings or summaries as needed.
- Maintain records, digital filing, and update cloud-based systems (e.g. Microsoft 365, Teams, SharePoint).
Communication & Liaison
- Support communication between the CEO's office, staff, volunteers, trustees, and external stakeholders – particularly where in-person contact or faster turnaround is beneficial.
- Relay key information between the remote PA and UK-based teams or partners in a timely and professional manner.
General Tasks
Assist with preparing for workshops, club events, and community engagements.
- Maintain confidentiality and represent the CEO’s office with professionalism and discretion at all times.
- Attend internal meetings or external events as delegated, capturing notes and key actions for follow-up.
Person Specification
Essential
- Strong organisational skills and attention to detail.
- Clear and confident communicator with excellent interpersonal skills.
- Comfortable working independently and taking initiative.
- Based in London with the ability to work both remotely and in person as required.
- Proficient in Microsoft Office 365 and general digital platforms.
Desirable
- Experience in administrative, PA, or coordination roles.
- Interest in the charity or youth/community sector.
- Familiarity with platforms such as Teams, SharePoint, Trello, or CRM tools.
What You’ll Gain
Hands-on experience supporting executive functions in a respected charitable organisation.
- Opportunities for personal and professional development, including mentoring and training.
- Exposure to high-level operations, event delivery, and partnership engagement.
- Reimbursement of reasonable travel and agreed expenses (per Volunteer Policy).
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Croydon Community Energy (CCE)
Croydon Community Energy is the only community energy organisation in Croydon, combining grassroots climate action with real-world renewable power projects. Since launching in 2021, we’ve built a passionate volunteer-led team and are in the process of our first major initiative: installing rooftop solar across three community sites. In early 2025, we successfully raised over £120,000 in community investment in just eight weeks — a huge vote of confidence in our mission to cut carbon, lower energy bills, and empower local people. As a Community Benefit Society, everything we do is rooted in social impact, from delivering free energy advice to creating hands-on opportunities for residents to lead the energy transition.
Job Purpose
We are seeking an organised and detail-oriented individual to join our community energy group as a Secretary. As the Secretary, you will play a vital role in supporting the Chairperson and Board of Directors, as well as ensuring the smooth administration and financial compliance of the organisation. This voluntary position offers an opportunity to contribute to the success of our community energy initiatives and make a meaningful impact on sustainable development.
The below are example responsibilities you might be undertaking.
Responsibilities
Annual Duties
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Help organise the annual general meeting (AGM) in accordance with the society’s rules. It is usual for the AGM to take place within six months of the society’s year end in order for members to receive the accounts, and for them to be filed within seven months of the society’s financial year end. Usual AGM business includes:
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Election of governing body members (usually directors) or the announcement of results if the election is held beforehand.
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The receipt of balance sheets, accounts, the auditor’s report (if any) and consideration of any reports from the governing body.
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The setting of any member subscription.
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Arrange for society accounts to be audited (if applicable)
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Send annual return and accounts to the FCA within seven months of society’s year end
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Display the society’s latest balance sheet
Continual Duties
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Keep a Register of Members at the registered office
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Keep minutes to record the proceedings of all meetings
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Ensure that the number of members does not fall below three
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If membership falls below three the registrar has the power to cancel the society’s registration.
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Provide each member with a free copy of the rules
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Give proper notice of all general meetings to all members and to the auditor
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Prepare and distribute meeting materials, reports, and other relevant documentation to board members in a timely manner.
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Assist in the coordination and execution of special events, workshops, and community engagement activities.
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Handle incoming and outgoing correspondence, including emails, letters, and phone calls, and ensure timely responses and appropriate follow-up actions.
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Draft and edit official communications, letters, and announcements on behalf of the organisation and the Chairperson.
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Maintain the organisation's contact database, keeping it up to date and accurate.
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Assist in managing the organisation's general email account and redirect inquiries to the appropriate individuals or teams.
Qualifications
Even if you don’t feel you meet 100% of the requirements, please don’t be deterred from applying - we would still love to hear why you’re the right person for the role!
Essential
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Strong organisational and administrative skills, with attention to detail and ability to manage multiple tasks and deadlines.
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Excellent written and verbal communication skills, with proficiency in drafting professional correspondence and meeting minutes.
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Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
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Strong interpersonal skills, with the ability to work effectively and collaboratively with board members, volunteers, and stakeholders.
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Reliable and responsible, with a commitment to fulfilling duties and responsibilities in a timely and efficient manner.
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Passion for sustainable development and renewable energy initiatives within the community.
Desirable
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Familiarity with financial administration processes and an understanding of financial regulations and compliance.
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Proficient in using office software and tools, such as word processing, spreadsheet, and email management applications.
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Previous experience in a secretary or administrative role.
Join our community energy group as a voluntary Secretary and contribute to the success of our organisation in promoting renewable energy and sustainable development. Together, we can create a greener and more resilient future for our community.
Terms and Conditions
Length of contract: 12 months (until next AGM)
Salary: Voluntary, expenses covered inline with our expenses policy
Hours/days: Approximately 10-15 hours per month
Place of work: Remote, with occasional face-to-face meetings in Croydon
Upon taking the position, you will be required to sign a Director’s agreement including a commitment to attend monthly Board meetings and monthly wider volunteer meetings (giving reasonable notice if you cannot attend), and the agreement to log time spent on CCE activities.
Develop renewable energy projects and deliver energy education to empower our community.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Hybrid - charity based in Watford, Hertfordshire
Commitment: Flexible hours with occasional in-person meetings
About Us
Watford & Three Rivers Refugee Partnership is dedicated to supporting refugees and asylum seekers by providing immigration services, advocacy, a social hub and ESOL classes. Our IT systems play a crucial role in ensuring we can deliver our services effectively, and we are seeking an IT volunteer to help maintain and improve our digital infrastructure.
Role Overview
We are seeking a motivated and tech-savvy IT Volunteer to assist our organization with various technology-related tasks. This role is ideal for individuals looking to gain experience in IT while contributing to a meaningful cause. The IT Volunteer will work closely with our staff to ensure that our technology systems are running smoothly and efficiently.
Key Responsibilities
· Provide basic IT support to staff and volunteers (troubleshooting software/hardware issues).
· Assist with setting up and maintaining computers, printers, and other devices.
· Help manage and update the charity’s website, databases and cloud systems.
· Recommend improvements to IT infrastructure and digital tools.
· Email communications with all functionalities in the charity’s IT.
Skills & Experience
· Knowledge of IT systems, troubleshooting, and basic network administration.
· Experience with Microsoft Office, Google Workspace, IONOS (our current host) or similar tools.
· Understanding of website maintenance (WordPress, Divi (our current website builder/theme), Stripe (payment gateway), WPForms (integrated with Stripe) or other CMS is a plus).
· Familiarity with cybersecurity best practices.
· Good problem-solving skills and ability to explain technical concepts to non-technical users.
· Previous experience in IT support, web development, or database management is a plus.
What We Offer
· The opportunity to use your IT skills for a meaningful cause.
· Hands-on experience in a charity environment.
· A supportive and friendly team.
If you're passionate about using technology to make a difference in the lives of refugees, we'd love to hear from you!
How to Apply:
Please send your CV via Charity Job and someone will give you a call/email to discuss further.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Jumble Sales Organiser Volunteer
Would you like to raise funds, have fun and join a super team of volunteers who together make our Jumble Sales in Thatcham a great success? As Jumble Sales Organiser you would be helping to make everything run smoothly for the team.
Time Expectations: 1 Saturday every other month (plus preparations)
This could be a shared role and tasks may include:
· Booking the hall for future Jumbles
· Contacting the Jumble team before events to check availability
· Set up stalls, running a stall and packing away at the end
· Collecting any items/resources needed from the centre the day before
Without volunteers, Cats Protection Berkshire Cat Centre simply wouldn't exist. Our amazing, friendly volunteers are a diverse group with a shared love of cats who fit volunteering around their home lives and personal commitments.
We're often looking to welcome new volunteers to join our brilliant team. As well as meeting great people and making an incredible difference to the cats of Berkshire.
Please note: Although we do welcome everyone, unfortunately our centre is not set up to accommodate young volunteers under the age of 18, including those on the Duke of Edinburgh programme.
Full training and support will be given for all roles. We look forward to hearing from you!
Applicants will need to complete an application form with two references.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Events Organiser Volunteer
Would you like to be part of a dedicated and friendly team of volunteers and make a real difference to the lives of cats and kittens in our care? Do you enjoy planning and organising for events? Maybe you have a particular skill that you would like to put to use?
Then this could be the role for you!
Our Fundraising Events Team are at the heart of what we do, raising essential funds for the cats.
Our Fundraising Events Organisers share ideas, tasks and inspiration, planning and delivering local events, with the support of the Fundraising events helpers, such as Open Days (usually 2 per year) at the centre and our annual Christmas Bazaar.
Time Expectation: This role can be varied and time commitment can be flexible.
Without volunteers, Cats Protection Berkshire Cat Centre simply wouldn't exist. Our amazing, friendly volunteers are a diverse group with a shared love of cats who fit volunteering around their home lives and personal commitments.
We're often looking to welcome new volunteers to join our brilliant team. As well as meeting great people and making an incredible difference to the cats of Berkshire.
Please note: Although we do welcome everyone, unfortunately our centre is not set up to accommodate young volunteers under the age of 18, including those on the Duke of Edinburgh programme.
Full training and support will be given for all roles. We look forward to hearing from you!
All applicants will need to complete an application form, with two references.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RollaDome All Skate is looking for a Volunteer Social Media Manager to help us raise awareness and engage our online community. This role is ideal for individuals passionate about social media and interested in contributing to a charity focused on empowering young people through roller skating.
Key Responsibilities
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Assist in creating and posting content on social media platforms.
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Respond to comments and direct messages from followers.
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Help manage social media advertising campaigns.
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Track social media engagement and provide feedback to the team.
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Support the development of social media strategies.
Skills & Qualifications
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Basic understanding of social media platforms (Instagram, Facebook, Twitter, LinkedIn).
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Strong written communication and content creation skills.
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Interest in supporting youth development and roller sports.
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Ability to work independently and manage your time.
Commitment
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Minimum 15 hours per week, with flexibility in scheduling.
Benefits
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Voluntary Experience: Gain practical experience working in social media management.
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Work Flexibility: Remote or hybrid working arrangement.
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Supportive Team: Collaborate with a passionate team working on community projects.
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Personal Development: Develop your skills in social media marketing, content creation, and community engagement.
RollaDome All Skate is committed to creating inclusive, safe, and empowering environments where children, young people, and families can experience th




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to join an organisation committed to addressing low literacy and low numeracy amongst people across the UK?
Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. We recently developed an online version of our Turning Pages reading programme, and we are currently in the process of doing the same with our Count Me In numeracy programme. As a community admin support volunteer, your role will help support the day to day running and ongoing development of both these platforms, ensuring that we are effective in responding to the needs of our users.
This is a new role to Shannon Trust and we are open to developing the role with the volunteer.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.
Closing date for applications 26 May 2025. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare.
Interview date: 2 June 2025
The client requests no contact from agencies or media sales.