Office Administrator Jobs

Supporter Donations Assistant

Fixed term contract – x2 positions available for 5 months from 1st August – 31st December 2024

Full time (34.5 hours) - we are open to a conversation about how you work these hours

Location - Split between home and our London Office : minimum 1-2 days per/week in the office - *training provided in London office

London: £24,500 - £27,500 per/annum

National (home-based): £21,528 - £24,000 per/annum

Looking to gain behind-the scenes, operational supporter care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...

About the role

The Supporter Care department is looking for a Supporter Donations Assistant to join our Supporter Donations Processing team for our Peak Season – this role becomes available each year to help us with the influx of donations we have around our headline fundraisers including Coffee Morning, Go Sober and our Macmillan Ball.

You’ll be accurately processing high volumes of manual income from various payment methods, inputting donations from our supporters on our income allocation system, creating meaningful personalised thank you letters and cards. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation of Supporter Donations as a whole.

You’ll be working across multiple systems – CRM, SMS (internal income system), Sharepoint, DotDigital, Raisers Edge, Microsoft Outlook & Office and be expected to use initiative to follow internal process maps and documents to independently complete your work. We’re always open to doing things better, so welcome a proactive approach to efficiencies that we can make in the team.

You may also be required to work with our two other teams within Supporter Donations – Donations Queries & Gift Aid to assist them in resolving queries from our supporters and helping to process and claim Gift Aid sponsorship forms.

You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels, process event registrations & donations and restrict income where required. You will be delivering recognisable, high quality Macmillan correspondence in line with Brand and Strategy guidelines and messaging.

Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location

We would love to hear from people who:

· Passionate about delivering high quality supporter correspondence in line with Macmillan’s brand and tone of voice

· Driven to meet and exceed targets and always meet deadlines

· Have excellent attention to detail and ability to deliver accurate work in a timely manner

· Happy working independently on repetitive tasks and can cope with high-volume data processing

· Are able to distinguish and deliver supporter and internal teams requests

· Able to pick up new technical systems and complex processes quickly

· Excited to work flexibly within a large, fast-paced team

Recruitment Process
Application deadline: 31st May

First interview dates: w/c 3rd June

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We currently have an exciting opportunity for a motivated and capable individual to join as a Lifeline Caseworker for our South East service, working 35 hours per week, Monday to Friday, on a 12-month fixed term contract and in return you will receive a salary of up to £26,796 per annum plus excellent benefits.

You will be based at our National Cat Adoption Centre, in Chelwood Gate with frequent travel across the South East. Cats Protection is operating a system of hybrid working, with the flexibility to work from home when appropriate. This can be discussed further at interview stage.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats

Cats Protection’s Lifeline is a pet fostering service for anyone fleeing domestic abuse. The majority of our referrals come from women fleeing domestic abuse via women-only services. The service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them. 

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

Responsibilities of our Lifeline Caseworker:

As our Lifeline Caseworker, you will be involved with assessing referrals and admitting cats onto the service, providing pet advice and support to our volunteer foster carers and working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies. As a human-benefit service, there is minimal cat handling involved, the role includes extensive communication via phone, email and in person, as well as daily admin and extensive driving.

What we’re looking for in our Lifeline Caseworker:

• good all-round experience of performing administrative duties in a busy service
• previous professional experience giving pet care advice
• previous experience in a public facing role
• an understanding of the problems experienced by families fleeing domestic abuse with pets
• a confident self-starter who has had experience of working with volunteers and home visiting
• a full, clean, manual UK driving licence
• good working knowledge of Microsoft Office
• experience of working in the animal welfare sector and of being able to provide basic cat welfare and behaviour advice would be highly desirable

What we can offer you:

• salary of up to £26,796 per annum
• generous annual leave entitlement
• contribution pension scheme
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Closing date: 29 May 2024

Virtual interview and written exercise date: 12 June 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.

Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.

A highly motivated and experienced person is required to identify and support unpaid carers.

Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.

Job Purpose: To find and assist Carers in the Knowsley area by providing advice, information, drop-in sessions, facilitating support groups, home visiting, training and a variety of other methods highlighted by Carers in Knowsley.

Duties and Responsibilities

Information and Support

All staff are expected to be familiar with the range of services and events provided by Knowsley Carers Centre.

The Carers Support Officers specifically: -

1) Provide Carers with advice and support to improve the quality of their lives and the person they care for:

This will include:

a) Completing current procedure for Carers’ Assessments and to support Carers through the Assessment process.

b) Offering Carers the opportunity to take up other services offered by KCC such as coffee mornings and Holistic Therapies.

c) Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing. Remind carers that we are here to provide a listening ear and offer our counselling service if appropriate.

d) To signpost Carers to relevant voluntary and statutory organisations.

2) Keep up-to-date with services, benefits and organisations relevant to Carers.

3) To assist in the promotion of the work of the organisation by use of media, talks, presentations, displays etc.

4) Make links with relevant statutory and voluntary organisations.

5) Use any of the above opportunities to identify hidden Carers and

Casework

1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.

2) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit with the agreement of line manager.

3) Liaise with other advice/advocacy organisations to develop and maintain referral systems.

4) Complete all the necessary administrational tasks related to the role including updating all contacts on the database.

Groups and Events

1) Setting up, administering and facilitating Carers Support Groups.

2) Organise outings and events for Carers. To liaise with the manager to raise small funds to assist with one to one support or group support.

3) Work with other members of the Knowsley Carers Centre staff team to plan, organise and facilitate special events and activities e.g. During National Carers Week.

Administration and Monitoring

1) Complete contacts on the database for every interaction with each carer. All phone calls, drop ins, home visits letters, emails and texts to have a separate contact.

2) Ensure attendees at group events whether in house or at another venue complete the signing in sheet. Complete the register for these events on the database if requested to do so. 

3) Add names to waiting lists for trips and events following the standard procedure. Make appointments for carers to attend holistic therapies following the standard procedure.

4) Write up case studies and other reports as requested by line manager.

5) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms.

6) All of the above are necessary for management to produce statistics and other monitoring reports to comply with funders requests outlined in the main contract and other sources of funding.

General Tasks

1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.

2) To produce articles for the Carers Centre newsletter and to distribute

to various establishments around Knowsley.

3) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.

4) To undertake relevant training and staff development activities as required.

5) To undertake occasional evening/weekend work where necessary.

6) To undertake any other duties as reasonably requested by the Centre Manager.

7) All employees are expected to read and abide by the organisations policies and procedures.

Benefits of working for Knowsley Carers Centre:

22 days annual leave plus bank holidays per year (pro rata)

Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)

6% Workplace Pension Scheme with The Pensions Trust

Great at dealing with people and providing first-class administrative support to a busy team, you are looking for your next exciting career challenge. Look no further than this Community & Events Fundraising Assistant role with the world’s leading independent conservation organisation. This is an incredible opportunity to work with great people, develop your talents and help solve the environmental problems facing our planet. 

We are rapidly growing our Community and Events Fundraising Team and have ambitious plans for the next 5 years and you will play a key role in helping us achieve our income goals.  Working across the team, you will provide administrative and logistical support to ensure the smooth running of our fundraising activity. This will involve adding records, ensuring our data is accurate and activities are set up correctly on our systems, enabling us to carry out our fundraising to the highest standards.  We will look to you to act as a first point of contact for supporters and manage the team inboxes. Important will be the ability to ensure you provide  the best possible experience for our supporters. You will also support Facebook activity, including Facebook Fundraising and monitoring supporter Facebook groups. You will help maintain event records as well as prepare and support event days too. 

For this role you must have experience of providing first-class administrative support to a team or have worked in a customer relations environment. You will be comfortable overseeing systems and processes as well as proficient in MS Office and working with databases. Customer focused, you will be used to prioritising your work and enjoy working as part of a team. A good communicator, you will also be effective at building relationships, detail orientated and highly organised. 

If you have the admin expertise to make our fundraising plans a success and build a movement for nature, we would love to hear from you. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us. 

WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website. 

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work. 

WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations.  We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns. 

Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world. 

Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.

Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.

A highly motivated and experienced person is required to identify and support unpaid carers.

Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.

Job Purpose: To find and assist Carers in the Knowsley area by providing advice, information, drop-in sessions, facilitating support groups, home visiting, training and a variety of other methods highlighted by Carers in Knowsley.

Duties and Responsibilities

Information and Support

All staff are expected to be familiar with the range of services and events provided by Knowsley Carers Centre.

The Carers Support Officers specifically: -

1) Provide Carers with advice and support to improve the quality of their lives and the person they care for:

This will include:

a) Completing current procedure for Carers’ Assessments and to support Carers through the Assessment process.

b) Offering Carers the opportunity to take up other services offered by KCC such as coffee mornings and Holistic Therapies.

c) Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing. Remind carers that we are here to provide a listening ear and offer our counselling service if appropriate.

d) To signpost Carers to relevant voluntary and statutory organisations.

2) Keep up-to-date with services, benefits and organisations relevant to Carers.

3) To assist in the promotion of the work of the organisation by use of media, talks, presentations, displays etc.

4) Make links with relevant statutory and voluntary organisations.

5) Use any of the above opportunities to identify hidden Carers and

Casework

1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.

2) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit with the agreement of line manager.

3) Liaise with other advice/advocacy organisations to develop and maintain referral systems.

4) Complete all the necessary administrational tasks related to the role including updating all contacts on the database.

Groups and Events

1) Setting up, administering and facilitating Carers Support Groups.

2) Organise outings and events for Carers. To liaise with the manager to raise small funds to assist with one to one support or group support.

3) Work with other members of the Knowsley Carers Centre staff team to plan, organise and facilitate special events and activities e.g. During National Carers Week.

Administration and Monitoring

1) Complete contacts on the database for every interaction with each carer. All phone calls, drop ins, home visits letters, emails and texts to have a separate contact.

2) Ensure attendees at group events whether in house or at another venue complete the signing in sheet. Complete the register for these events on the database if requested to do so. 

3) Add names to waiting lists for trips and events following the standard procedure. Make appointments for carers to attend holistic therapies following the standard procedure.

4) Write up case studies and other reports as requested by line manager.

5) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms.

6) All of the above are necessary for management to produce statistics and other monitoring reports to comply with funders requests outlined in the main contract and other sources of funding.

General Tasks

1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.

2) To produce articles for the Carers Centre newsletter and to distribute

to various establishments around Knowsley.

3) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.

4) To undertake relevant training and staff development activities as required.

5) To undertake occasional evening/weekend work where necessary.

6) To undertake any other duties as reasonably requested by the Centre Manager.

7) All employees are expected to read and abide by the organisations policies and procedures.

Benefits of working for Knowsley Carers Centre:

22 days annual leave plus bank holidays per year (pro rata)

Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)

6% Workplace Pension Scheme with The Pensions Trust

Service Delivery Assistant - Sexual Violence Service

22.5 hrs (0.6 FTE) per week

£24,000 (FTE) per annum

Role

Join our team as a Service Delivery Assistant, playing a pivotal role in the implementation and success of the Sexual Violence Service across the Thames Valley region. Under the guidance of the Service Manager, you will shoulder the responsibility and accountability for overseeing the day-to-day delivery of Sexual Violence Services.

Key Tasks:

• Providing a high-quality and responsive administrative function for the service. Acting as the first point of contact for enquiries into the service and supporting the wider team and service with general administrative duties.
• Reviewing referrals and contacting service users and an initial point of contact.
• Managing and supporting caseworkers and ISVA’s with initial appointment booking.
• Coordination and support of our team of volunteers.
• This may also include responsibility for external communication, social media, and updating directory records for other services. Updating local websites with relevant information and taking minutes from team meetings.

Skills, Knowledge, and Abilities

Essential

• Experience working in an administrative role and undertaking a variety of administrative duties.
• Experience in working and adhering to policies, processes, and procedures.
• Excellent IT skills and experience in using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Excellent record-keeping skills with a focus on attention to detail, quality, and accuracy.
• Knowledge of best practices about the recruitment, training, and support of volunteers.
• A commitment to trauma-informed working both with service users and internally through your line management.

Personal Characteristics

Essential

• Flexible thinker with a concern for promoting positive change and innovation in service delivery.
• An ability to demonstrate commitment to anti-discriminatory practice.
• A person-centered approach.
• Ability to work at pace, absorb pressure, and keep to tight deadlines. 
• Commitment to Continuous Professional Development and Learning.

Other

• Be free from any criminal conviction which would conflict with the responsibilities of the post.
• Be able to deal with all information on a confidential basis.

 If this opportunity is of interest, please apply now with an up-to-date CV and a Cover Letter to support your application.

 Thames Valley Partnership T/A Hope after Harm is an equal opportunities employer. The aim of our policy is to ensure no job applicant, employee, or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age, or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

Dog A.I.D. is recruiting for the exciting new role of Programme Support and Engagement Officer. The post holder will play a key role across client support and volunteer engagement functions within the charity. They will work alongside our operations and training teams to support and engage our existing network of volunteer trainers and support them effectively to ensure their long-term retention. As well as providing administration for our existing volunteer CPD offer, the post-holder will support the roll-out, administration and evaluation of two crucial new projects, a trainer mentoring programme and an in-house assessor’s course.

The Programme Support and Engagement Officer will also develop trusting and empathetic relationships with our clients, engaging and supporting them as they navigate the Assistance Dog training programme.

This role is person-centred and focused on building great relationships with clients and volunteers. You will often be the first point of contact for volunteers and clients contacting the charity, so an empathetic, diplomatic and professional approach is essential, as well as excellent inter-personal and communication skills. The role post-holder will be expected to undertake a wide array of administrative tasks related to programme support, so it is essential that the right candidate is able to manage and work through a heavy and varied workload efficiently and effectively.

Dog A.I.D. has a small staff team so it is essential that the post-holder is a strong team member who is proactive and self-motivated. They need to be able to see “the bigger picture”, identify priorities and use their initiative to “get on and do” what needs to be done. These are exciting times for our charity so we would want someone who is passionate about what we are trying to achieve and comes with us on the journey.

This role is full time (37.5 hours per week).Our team works a hybrid model, predominantly home working with regular travel to our office in Shrewsbury and other locations for workshops and meetings

Dog Assistance in Disability (A.I.D.) is a unique organisation, empowering disabled people to train their own pet dogs, supported by professional dog trainers as volunteers.

Dog A.I.D. was established in 1992 to assist people with physical disabilities, improving their quality of life by helping them train their own pet dogs to provide assistance with day-to-day tasks.

In 1996, the Dog A.I.D. Scheme was launched nationally at Crufts and today has a team of staff, volunteer trainers and assessors based across the country supporting over 168 Assistance Dog partnerships, both in training and fully qualified, with our office base in Shrewsbury, Shropshire.

As of May 2024, there are currently 98 fully qualified Dog A.I.D. dogs throughout the country, with 70 more in training with 95 voluntary Dog A.I.D. Trainers. The training takes up to two years with both dog and disabled owner (‘client’) receiving specialist education from our network of trainers and attaining fully accredited Assistance Dog status through three distinct stages.

Dog A.I.D. is a member of Assistance Dogs UK, a voluntary coalition of Assistance Dog charities that aims to promote the freedom, independence and rights of people with assistance dogs across the UK. All Assistance Dogs UK dogs adhere to the highest training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation.

This is an exciting time for the charity which has a strong team in place led by a new CEO who took up post in October 2023. Last year, the charity developed and launched its new 3-year strategic plan which has an ambitious plan for growth to meet the incredible demand for its life-changing services.

The West Midlands Historic Buildings Trust is seeking to employ a Heritage Assistant for current and future projects led by WMHBT, CoWRBPT, or WBPT. Reporting to the relevant Project Organiser and line managed by the Administrative Manager, the role will support the Trustees of the three Trusts with administration, finance and communications tasks linked to live projects being developed by any of the three Trusts.

This is an exciting opportunity to join a small friendly team, working in a flexible hybrid role, mainly home-based with occasional office-based team sessions at the Trust’s office, attending meetings and events at project locations. The organization you will be joining is an experienced heritage Trust held in high regard, with a successful track record in working with local communities in rescuing historic buildings.

The Sunday Times Best Places to Work 2024 - Medium Organisation

MAIN PURPOSE OF JOB:

 To assist with handling all incoming requests for help, both by telephone and email, to listen to and record the needs of older and/or terminally ill people and their pets. 

To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.

To  raise a computerised record or case to log the call.

To help support the department with any administration process including inputting information on to our database.

This post will require a good overall understanding of the needs of older people and their pets.

MAIN DUTIES AND RESPONSIBILITIES:

i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case. 

ii. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.

iii. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.

iv. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.

Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling

v. To liaise with all other members of The Trust to help maintain a quality service.

vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.

vii. To help maintain filing and filing systems related to your work.

viii. To liaise with all other staff of The Trust in a flexible manner.

ix. To liaise with all Owners and members of the general public in a polite and helpful way.

x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

You will join a small team of housekeepers working mainly at our Community/Justice/ Counselling services. Well-managed spaces make our buildings great places to be ensuring they are efficient, secure and pleasant environments. You will work with the Soft Facilitates Manager to carry out planned cleaning duties from a schedule of works. You will also need to build in capacity for reactive cleaning as required. 

A key part of the role will be to work with project managers and the Soft Facilities Manager to ensure solid housekeeping provision. You will ensure the efforts of you provide a high level of cleanliness, and cleaning complies with health and safety standards too.

You will have a usual place of work at either Katherine Price Hughes House, Highbury or Wincott Street, Lambeth as we have two Housekeeping roles available, but be required to work flexibly across the property portfolio if business needs demand this. You will facilitate end of licence/tenancy cleaning preparing these spaces for new residents, or you could be asked to provide cleans between room hire in our counselling and our community spaces. The post holder will ensure their working practices are safe and compliant with the organisation’s health and safety guidelines. 

KEY RESPONSIBILITIES  

PEOPLE SUPPORT 

• To support the Soft Facilities manager in achieving excellent housekeeping across Strides. This will be discussed in monthly supervisions. 

FINANCIAL COMPETENCE 

• To work with the soft facilities manager in keeping costs to a minimum. 

ADMINISTRATIVE DUTIES 

• To follow instruction around recording work as guided by the soft facilitates manager. 

• To update portals and systems relating to flow of works, both scheduled and reactive if required.

SERVICE DELIVERY 

• To follow the agreed schedule of works in each building.

• To support the team with room inspections. 

• To have an awareness of risk in working practices. 

• To keep abreast with current COSHH and Hygiene regulations and other matters relating to safe working practices. 

• To keep good stock control of cleaning supplies.

• To monitor the standard of our buildings ensuring standards are consistently high. 

• To attend planned meetings as required, including the staff conference and other organisational events.

• To occasionally carry out specialist duties as agreed with the relevant manager (e.g. specialist cleaning if adequately trained). 

• To report maintenance issues promptly if found. 

ORGANISATIONAL RESPONSIBILITIES 

• To observe Confidentiality at all times. 

• To adhere to Strides’ Policies and Procedures.

• To attend and contribute to Reflective Practice Sessions and build in opportunities for reflection into the working week. 

• To attend and contribute to regular supervision sessions with your line manager. 

• To attend and contribute to an annual appraisal.

PERSON SPECIFICATION 

We require a housekeeper who can demonstrate the following competencies to a high level. The desire to do well in the role is more important than direct experience of a similar role and transferable skills are welcomed. We will be looking for evidence in the following areas during the selection process: 

• A focus on the experience of the people using our services 

• Sound Organisation and planning skills 

• Excellent communication. 

• Team Work 

• Strong Admin and IT skills. 

Please outline in your application how you meet the following criteria: 

ESSENTIAL CRITERIA 

• An accredited qualification in facilities housekeeping, or a willingness to work towards this once confirmed in post.

• Experience of domestic cleaning duties 

• Working knowledge of COSHH (Control of substances hazardous to health). 

• Experience of dealing with people directly in a community building and/or residential setting and/or business premises. 

• An ability to communicate effectively in English, and an ability to communicate with people whose first language is not English. 

• Ability to use IT, including Microsoft Office.

• An understanding of Safeguarding responsibilities, or a willingness to learn these standards. 

• An understanding and commitment to the principles of Equality, Diversity and inclusion as it applies to the workplace. 

• Willingness and availability to work some weekends as required. 

• Willingness to work flexibly according to organisational requirements. 

• Commitment to Strides’ values and understanding of the Christian Ethos that underpins our roots as an organisation.

DESIRABLE CRITERIA: 

• Carbon literacy and an understanding of the principles of reducing environmental impact. 

• Understanding challenging behaviour people may present and an awareness of basic strategies for dealing with behaviour that challenges us.

EQUALITY, DIVERSITY AND INCLUSION 

We do not want any disability, sensory impairment or neurodiversity to put you off from applying if you meet these criteria, if this applies to you get in touch. Informal conversations about the role are also welcome. We look forward to hearing from you! 

Knowsley Carers Centre, a network partner of the Carers Trust, is a registered charity providing information, support, advice, and a voice for carers living and caring in the Borough of Knowsley.

Knowsley Carers Centre is a growing charity, established in ~October 1997 to support the borough's 16000 unpaid/family carers.

A highly motivated and experienced person is required to prove welfare benefits advice to unpaid carers.

Proven experience of the sector and an understanding of unpaid carers’ issues are essential along with the ability to work independently.

Location: Predominantly based in Kirkby but will be part of the team at Knowsley Carers Centre and will be expected to spend some time at other venues across Knowsley.

Job Purpose: To find and assist Carers and Young Carers Families in Knowsley by providing welfare benefits advice, accessible information through advice and support, drop-in sessions, home visiting and a variety of other methods highlighted by Carers in Knowsley.

Duties and Responsibilities

Welfare Benefits

1)Provide casework covering the full range of welfare benefits.

2)Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

3)Negotiate with third parties as appropriate.

4)Ensure income maximisation through the take up of appropriate benefits.

5)Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.

6)Make home/outreach visits as necessary.

7)Provide advice and assistance to other staff across the whole range of issues.

8)Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

9)Ensure that all work conforms to the organisations systems and procedures.

10)Keep up to date with legislation.

11)Attend relevant internal and external meetings.

12)Use IT for statistical recording and record keeping

13)Maintain close liaison with relevant external organisations

Information and Support

1) Identify hidden Carers and provide them with high quality information, advice and support.  This will include:

a)Answering enquiries about available services, and other organisations of interest to Carers

b)Sending Carers appropriate leaflets and application forms.

c)Referring Carers for carers’ assessment

d)Providing an empathetic and supportive ear to Carers about the difficulties they may be experiencing.

e)To signpost carers to relevant voluntary and statutory organisations.

2) Keep up-to-date with services, and organisations relevant to Carers.

3) To promote the work of the organisation by use of media, talks, presentations, displays etc.

4) Make links with relevant statutory and voluntary organisations.

Casework/Individual Support

1) Work on behalf of Carers both by phone and in writing to help them to obtain the services they need.

2) Attend meetings, case conferences, complaints procedures etc. as necessary to support individual Carers.

3) Make home-visits as necessary to carry out this aspect of the work and initial support to new carers via home visit. 

4) Liaise with other advice/advocacy organisations to develop and maintain referral systems.

Administration and Monitoring

1) Produce statistics and other monitoring reports to the management

2) To be primarily self-servicing including word processing letters, keeping appropriate records of work undertaken, write reports and complete monitoring forms. 

3)      To enter information on to the database.  

General Tasks

1) To work as part of a team contributing to the smooth and effective running of Knowsley Carers Centre.

3) To produce articles for the Carers Centre newsletter and to distribute

 to establishments around Knowsley.

4) To attend and actively participate in regular supervision, team meetings and annual appraisal sessions.

5) To undertake relevant training and staff development activities as required.

6) To undertake occasional evening/weekend work where necessary.

7) To undertake any other duties as reasonably requested by the Centre Manager.

8) All employees are expected to read and abide by the organisations policies and procedures.

Benefits of working for Knowsley Carers Centre:

22 days annual leave plus bank holidays per year (pro rata)

Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)

6% Workplace Pension Scheme with The Pensions Trust

Business Support Officer - Stroud

Location: Stroud, GL10 2LQ
Discipline: Care and Support
Job type: Permanent
Working Hours: Full-time
Salary: £23,559.00 per year
Expiry date: 01 Jun 2024 23:59

Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible?

At Hft, we are recruiting for a Business Support Officer to join our team. The Business Support Officer will be a lead for our Oxfordshire services, and will be based in Stroud, Gloucestershire. The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving licence and use of your own vehicle is essential

Apart from a rewarding career, what's in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

What else?

- Annual Leave: 33 days (including 8 days statutory bank holidays
- Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for Christmas Day, Boxing Day and New Year’s Day. 10% Overtime allowance for hours worked over 37.5 per week.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave.

About you

You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.

Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.

You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.

We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!

About the role

As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.

Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.

Responsibilities include

- Invoicing and PO support
- Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
- Income returns and support local banking
- Credit card reconciliations
- Petty cash management
- Fundraising income support
- Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
- Daily operational tasks e.g. answering the phone / responding to emails
- Dealing with support queries and redirecting appropriately
- Looking after incoming and outgoing post
- Liaising with visitors and contractors
- Employee / engagement support
- Fleet management support
- Agency support
- Health and safety management
- and other tasks as required.

If you are interested in working at Hft and you would like to make a difference, please apply today!

Apply Now

REF-213798

Why Join Us:

·Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

·Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

·Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

What You'll Do:

-Quality Advice and Guidance: Provide high quality support to managers and staff for all HR related matters.

-Effective Communication: Work collaboratively and ensure effective and appropriate communication with and between staff, managers and the Senior Leadership Team

-Innovation and Engagement: Channel your passion for employee engagement and contribute and promote a positive employee relations climate

HR Generalist Support

· Provide high quality professional support to managers and staff for all HR related matters.

· Undertake general HR tasks as required and appropriate to the role.

· Support employment-related enquiries from staff and mangers.

· Carry out administrative tasks including general HR administration as and when required.

· Work closely with core infrastructure roles, including aspects of finance and recruitment.

Part time (18.5 hours per week) permanent post

Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working

Flexible working arrangements available within Monday to Friday,10am to 5pm.  Occasional evening and weekend working may be required. 

Salary in the range £12,373 to £15,122 per annum (£24,745 to £30,243 full time equivalent)

£1,650 per annum (£3,299 full time equivalent) location allowance payable if London based

At Parents And Children Together (PACT) we are genuinely passionate about what we do.  We strengthen families through the quality services we provide and through our energy and professionalism, we deliver excellence.

We have been at the forefront of adoption services for over 60 years, working with local authorities across the country.  With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds. With access to our specialist therapeutic services, we are proud to provide excellent lifetime support for our families’ adoption journeys.

Our adoption teams focus on assessing prospective adopters who can consider Early Permanence and/or adopting a wide range of children. 

We are looking for an Enquiries Officer to join our busy team operating our frontline enquiry service.  If you have excellent interpersonal skills and can demonstrate empathy and effective listening skills whilst developing your knowledge and understanding of adoption, then we would love to hear from you.

If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description.

Closing date for applications:  Tuesday, 28th May 2024 at 9am

Interview dates:  Thursday, 6th June 2024 (Reading) and Tuesday, 11th June 2024 (London)

We look forward to hearing from you!

Please do not submit your CV, only completed application forms will be accepted.  No agencies please.

PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds.  We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities.  We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries.  These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period.  All opportunities are based in the UK.