Office And Business Support Manager Jobs
Alzheimer’s Research UK has established a number of high profile and strategic programmes of work and a large, growing portfolio of research funded through our response mode schemes over which help us advance our work towards a cure. We are now seeking an experienced Research Partnerships Manager to play a key role in driving forward our research strategy through effective collaboration with external research partners. The successful candidate will be responsible for developing and managing strategic partnerships that advance our work across the department.
Main duties and responsibilities of the role:
Identify, build and maintain partnerships which will push progress for our research strategy;
Strategic Planning:
· Develop a strategic approach to research partnerships, identifying the purpose and benefit for collaboration.
· Contribute to the development of strategic plans by providing insights on potential partnerships that align.
· Monitor industry trends and identify emerging opportunities for collaboration.
Partnership Development:
· Identify and cultivate strategic partnerships with stakeholders aligned with organisational goals. Develop background intelligence on potential partners.
· Collaborate with the Research, Policy and Communications teams to understand organisational priorities and develop partnership opportunities.
Relationship Management:
· Support building and maintaining relationships with existing and potential partners. Support the Leadership Team to maintain a network of partners.
· Coordinate partnership activities to ensure internal alignment.
Proposal Development:
· Lead the development of partnership proposals, agreements, and contracts in collaboration with legal, finance, and research teams.
· Ensure that partnership agreements are aligned with organisational goals and <span data-ccp-parastyle="Default" style="-webkit-user-drag: none;-webkit-tap-highlight-color: transparent; user-select: text;background-image:var(--urlContextualSpellingAndGrammarErrorV2, url(" data:image="" svg+xml;base64,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"='));" border-bottom:transparent;background-position-x:0%;background-position-y:100%'="">values, <span data-ccp-parastyle="Default" style="-webkit-user-drag: none; -webkit-tap-highlight-color: transparent;user-select: text;background-image: var(--urlContextualSpellingAndGrammarErrorV2, url(" data:image="" svg+xml;base64,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"='));" border-bottom:transparent;background-position-x:0%;background-position-y:100%'="">and meet legal standards.
Performance Monitoring:
· Establish metrics and key performance indicators (KPIs) to measure the success and impact of strategic partnerships.
· Regularly report on partnership outcomes to leadership.
Interactions between Research and other ARUK Teams
· Take part in working groups related to the wider priorities of ARUK.
· Work closely with other teams to ensure that relevant research partnerships with other organisations are well-managed and communicated.
What we are looking for:
· First Degree (or equivalent) in relevant biomedical science.
· Proven experience in strategic partnership development and management, preferably in the healthcare, research, or charity sector.
· Strong project management skills, with the ability to manage complex projects and partnerships simultaneously.
· Excellent communication and negotiation skills, with the ability to convey complex information to diverse audiences.
· Collaborative mindset and the ability to work effectively with cross-functional teams.
· Excellent team working skills.
· Excellent written and verbal communication skills with different audiences.
· Excellent organisational skills.
· Highly motivated.
· Willing to embrace and drive change.
· Ability to build strong working relationships both internally and externally.
· Willing to travel, including occasional overnight and international.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £43,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 12th May 2024, with interviews likely to be held week commencing the 20th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Closing Date: 15 May 2024
Ref 6704
Save the Children UK has an exciting opportunity for a Marketing Executive (Loyalty), with direct marketing experience, who is keen to deliver effective retention and income growth marketing campaigns, to join our Public Income and Engagement team.
Please note: This role is London based with an expectation to be in our Farringdon office once a week on a Thursday, with other in person days planned throughout the year.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About you
As our Marketing Executive (Loyalty) in our Loyalty Squad you will play an important role in driving brilliant supporter-centric marketing campaigns to raise crucial support for Save the Children UK. Working closely with Marketing Managers, you will contribute to the development and execution of effective retention and income growth activity. Your focus will be on fostering deep connections with our supporters, prompting action, and driving income by increasing both donor volume and value.
In this role, you will:
- Collaborate with Marketing Managers to deliver compelling multi-channel campaigns that drive income and retention targets.
- Utilise various marketing channels, including Direct Mail, Email, Telemarketing and SME to create engaging communication journeys for donors.
- Take ownership of specific aspects of the supporter experience to enhance engagement and drive long-term value.
- Contribute to the creation and delivery of key marketing materials across multiple channels and propositions.
- Liaise with external suppliers to ensure smooth campaign delivery and optimise results while prioritising a positive supporter experience.
- Maintain accurate records of campaign activity and performance, generating regular performance reports.
- Incorporate customer supporter insight and data analysis into marketing strategies, utilising a test-and-learn approach to continually improve acquisition outputs.
To be successful, it is important that you have:
- Previous experience in customer/supporter loyalty and retention marketing.
- Experience working on fundraising cash appeals or other income generating campaigns.
- Proficiency in delivering marketing initiatives across various channels, most notably Direct Mail, Email, Digital.
- Some experience with Telemarketing and SMS would be desirable but not essential.
- Demonstrated ability to grow existing supporter value through communication journeys, supporter experience enhancements, or donor care initiatives.
- Project management skills with a track record of supporting the delivery of complex projects on time and within budget.
- Experience collaborating with external partners, such as creative agencies, fulfilment houses, or telemarketing agencies.
- Familiarity with developing and delivering fundraising and marketing assets both online and offline, with knowledge of both data and print processes for direct marketing.
- Ability to utilise data and insights to inform marketing strategies, track results, manage budgets, and make data-driven decisions.
What we offer you:
- Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Closing date: May 15th 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Summary
The Business Partnering Manager is responsible for ensuring an excellent business partnering across the charity by understanding organisational needs, setting standards, seeking feedback, and coaching the business partnering team - ultimately ensuring that the Diabetes UK strategic objectives are achieved.
This is a fantastic opportunity to make a real contribution to the charity's success and develop your career. The charity recently invested in a new cloud-based finance system so you would be closely involved in developing our use of the latest tools, including Power BI to improve the business partnering support we provide to the charity.
We have a friendly and inclusive working environment here at Diabetes UK and are proud of our hybrid approach which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role.
1st Stage Interview date: 14 May 2024
2nd Stage Interview date: 20 May 2024
Package
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
- 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
The Business Partnering manager plays a critical role managing the budgeting & forecasting work across Diabetes UK ultimately, working closely with the Head of Finance & senior stakeholders, to ensure that we deliver our vision in a sustainable way.
You would be leading a team of five business partners and empowering them to add value the Directorates they work with to enhance the work Diabetes UK caries out. Working with your team you will look at ways to improve our reporting and build financial capability and confidence across the charity.
The Business Partnering manager also supports the Research Directorate so you would be working with colleagues to support our ground breaking research work and reporting on progress to external funders.
Ideal Candidate
You will bring your experience of business partnering to develop a vision of how the business partnering team can drive positive change across Diabetes UK. You will be comfortable being a critical friend to senior stakeholders and providing a constructive challenge to ensure the best outcome for Diabetes UK.
You will be curious about the charity and establish what more colleagues need from the business partnering team to enable them to be successful in delivering our mission.
You will be self-motivated, highly organised, approachable, and open to challenge. You will empower your team ensuring they continue to be motivated and supported to help Diabetes UK achieve our mission.
Office Coordinator (Maternity Cover)
The Office Coordinator position is responsible for the general day-to-day operations of the London, UK office. Due to the nature of this position, work must generally be performed within a 30 hours / week timeframe (M-Fri). This role is an in-office role.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, with other duties upon request:
· General administration as required: call handling and forwarding, front door access controls, post management, post requests, staff access, etc.
· Support of facilities management: oversight of cleaning and maintenance contractors, management of office supplies and procurement, equipment maintenance requests, liaison with building management.
· Facilitating work from home set-ups and procurement and coordinating distribution to personnel as requested.
· Facilitating new starter set-up in collaboration with P&C (HR) & IT inclusive of onboarding, office orientation, etc.
· Responsible for ensuring a clean, safe, tidy, and professional office environment at all times.
· Ensuring the office is health and safety compliant and maintain a knowledge of UK regulations for workplace management.
· Manage any office security systems and accounts, fire drills, fire equipment maintenance, or required inspections. Maintain the fire safety equipment and ensure fire extinguishers are services and smoke alarms / detectors are functioning – conduct fire safety awareness training upon request.
· Manage corporate relationships and partnerships such as shipping vendors, office accounts, and more.
· Ensure the payment of facilities invoices within payment deadlines, including invoice tracking and coding.
· Manage and maintain key office supplies (including pantry supplies, office materials, first aid supplies, etc.). Inventory and maintenance of the storage unit.
· Manage the office access controls / visitor protocols of the office space and coordinate security enhancements / improvements upon request.
· Provides administrative support to the Grant, Contracts & Compliance Department in the coordination of contracts received to and shipped from the London office.
· Supporting staff in the office with questions, inquiries, and support needs.
· In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice.
ADDITIONAL AD-HOC RESPONSIBILITIES upon request may include:
· Coordinates office wide events and meetings including staff meetings, holiday events and special visitor events.
· Other corporate (ad-hoc) special projects as required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Previous or current office administration experience.
· Ability to work in-person from the London-office 4 days a week.
· Demonstrable experience dealing with a wide range of internal and external stakeholders at varying levels of seniority and public profile.
· Ability to communicate effectively with people at all levels, and build collaborative working relationships.
· Ability to work effectively under pressure and demonstrate a calm, confident and flexible approach to work.
· Proficient use of Microsoft Windows environment and MS Office applications including MS Word, Excel, Outlook, Teams and Explorer.
· Organized, logical, detail oriented.
· Relevant higher academic qualification/s or equivalent professional experience.
· Fluent spoken and written English
PHYSICAL DEMANDS and WORK ENVIRONMENT:
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
Expected office hours are generally Monday through Friday from 09:00am to 5:30pm.
Vacancy Timeframe:
Deadline for applications: 11 May 2024. Applications will be reviewed as and when they arrive.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be located in the UK, therefore the successful candidate will need to both be present in the UK throughout the duration of their assignment and be able to demonstrate their Right to Work in the UK prior to the role start date.
Around eight out of ten autistic adults are currently unemployed. This means that the strengths and skills of autistic people are often vastly underused, and that many autistic people face significant negative consequences of unemployment.
The Autism Centre of Excellence at Cambridge (ACE) is committed to creating 10,000 new jobs for autistic people in the next ten years and are currently seeking a lead for this work. We are looking for somebody who is motivated to improve life for autistic people and who has experience of developing and managing medium to large-scale projects.
Main duties and Responsibilities
- Implement the plan as has been specified and agreed by our Board.
- Convene and run a network of employers and members of the autism community to share and discuss good practice.
- Undertake project management across the workstream, managing and monitoring activities and outcomes.
- Identify need, find options, evaluate, enlist and manage service and contract providers; services that are introduced to the network (recruitment and HR advice, financial advice, property advice, franchising advice, pooled procurement).
- Identify funding opportunities, coordinate funding applications to secure financial backing for the services to be offered.
- Build engagement with autistic people into all aspects of the workstream.
- Support the leadership team to develop plans for improving employment for autistic people in the UK and worldwide.
- Build and maintain effective collaborative relationships with a range of partner organisations; and large employers.
- Line-manage any future staff employed in this workstream/ project.
- Create and present progress reports as required by the leadership team and board of Trustees.
- Develop and maintain an evaluation system for the whole project.
- Support the Autism Centre of Excellence to manage recruitment and retention in line with best practice.
- Sensitively manage the challenges of organisations holding themselves to account in discharging their responsibilities around employment of autistic people.
- Contribute to other team activities in line with the post-holder’s skills and commensurate with the grade, such as arranging meetings, taking notes, organising and hosting focus groups.
Benefits
Salary: Up to £50,000 FTE, dependent on skills and experience.
25 days annual leave
Hybrid working, working in Cambridge a minimum of two days a week.
The role is permanent and full-time. However, we will consider part-time applications.
About Us
The Autism Centre of Excellence at Cambridge (ACE) exists to make a big difference; by funding and commissioning world-leading research, delivering projects which directly impact the lives of autistic people, and campaigning to achieve change..
How to apply
Closing date for application is 5pm on Friday 26 April 2024.
To apply please email an up-to-date CV and cover letter to apply.
We welcome applications from anybody who believes they have the required skills for the role, including autistic and other neurodivergent people. We recognise that autistic and other neurodivergent people can bring specific skills, strengths, and interests that add value and diversity to any team.
We want your recruitment experience to be positive. Please contact us to request any adjustments you need for the application or interview process.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14-19 across the UK, and you can help make a real difference. As a Project Manager for England, you'll play a crucial role in connecting volunteers with schools and fostering impactful relationships, all while working within a dynamic, entrepreneurial environment.
We believe in inclusivity, trying new things, setting high expectations, and creating real opportunities for young people. With the support of our experienced team and dedicated trustees, you'll have the chance to shape young people's career ambitions.
If you have a flair for project management and relationship building, enjoy motivating others, and are eager to contribute to a great mission, this is your chance to join a team that is helping young people to transform their career and life chances.
Don't just take our word for it, here's what one of our young people has to say:
"My personal experience has been exceptional. There is a collaborative atmosphere, and it is truly empowering to be part of a charity that values student input and involves us in decisions that directly affect our lives." – Working Options Alumnae.
Person specification
We are looking for someone who:
·Has a passion for our cause.
·Is fully committed to equality, diversity, and inclusion.
·Is self-motivated.
·Has excellent attention to detail.
·Can juggle multiple priorities, sticking to deadlines and flagging when priorities need reviewing.
·Has excellent project management skills, with the ability to deliver quality work at scale.
·Is experienced in managing others.
·Has a flair for developing great relationships, particularly with schools and colleges.
·Is proactive and tenacious, able to seek out new opportunities and remain resilient.
·Is creative and likes coming up with new ideas.
·Is ambitious for themselves and for the charity.
·Has high computer literacy.
We are particularly interested to hear from applicants who have experienced some of the challenges that young people in England face today.
The client requests no contact from agencies or media sales.
We are looking to appoint an exceptional and dynamic leader to join our senior management team during a period of change and improvement in our Fitness to Practise Team.
Closing date: 19 April 2024 (11.59 pm)
Interview dates: TBA
Salary: £47,047 - £60,300 per annum, depending on skills and experience, plus benefits
Location: Canary Wharf, London (Hybrid working approach)
Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday
The Role
Are you passionate about ensuring high standards of care in pharmacy services? Do you thrive in a dynamic regulatory environment where your leadership can drive positive change? If so, we have an exciting opportunity for you to join our team as a Professional Regulations Manager at the General Pharmaceutical Council (GPhC).
As a Professional Regulations Manager, you will lead multidisciplinary teams who carry out investigations through to the final Fitness to Practise hearings as well as matrix management across the fitness to practise function. You will be expected to lead as a technical expert in either Quality or Emerging Areas, supporting the Heads of Professional Regulation at a strategic level, playing a pivotal role in maintaining high standards of care for people using pharmacy services.
This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.
The successful applicant will:
- Effectively lead and manage a team, ensuring the team and individuals meet targets, whilst supporting, developing, and coaching them.
- Need excellent communication and people management skills to lead teams through our planned change agenda. Be self-driven, progress orientated and passionate about our work with acquired knowledge of health regulation to work collaboratively across the wider fitness to practise function.
- Have experience of making proportionate evidence-based decisions under pressure, whilst being solutions focused, striving to ensure cases are completed in line with quality, timeliness, and cost objectives.
- Champion change and drive improvements in service delivery. Represent or deputise for the Head of Professionals Regulation and other managers, whilst leading on new and emerging areas of concern and the strategy and approach for investigating these developing areas.
- Be a decision maker and responsible for high quality decisions in accordance with our processes and statutory objective of keeping patients safe.
- Have an unwavering commitment to equality, diversity, and inclusion.
Benefits when joining our team
In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- A choice between two pension providers: NHS pension scheme or Standard Life.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Private medical insurance, life assurance, season ticket loan, bike loan and many more.
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
Applying for this role
If you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.
Please note that applications without a supporting statement will not be considered.
Please consult the knowledge and skills section of the job description document to help you prepare your application.
We welcome applications from all sections of the community
We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.
As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.
The client requests no contact from agencies or media sales.
We are looking to recruit a HOPELINE247 Manager to enable the delivery of an outstanding suicide prevention helpline, through the effective management of HOPELINE247 advisers, alongside the promotion and development of the service.
What you will do:
Provide leadership, guidance, and effective line management to a team of suicide prevention advisers.
Ensure a consistent and high-quality service is delivered through effective quality assurance processes.
Manage staffing and resources effectively to ensure the efficient running of the helpline service.
Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.
Provide ad hoc rota cover to support a range of clients via multi-channel communications, adhering to HOPELINE247 remit at all times.
To be successful in this role, you will have:
A proven track record of building and managing an effective team, supporting their development and managing their performance.
Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.
Previous successful experience of working in suicide prevention or mental health.
Awareness of the issues around safeguarding and how these can affect young people and adults at risk.
Degree level or a professional qualification in Health, Nursing, Social Work, Community Work or a related discipline.
Salary: £34,224 per annum (Scale point 29), progressing by increments to £36,869.25 per annum (Scale point 32). As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.
Hours: 33 hours per week
Working arrangements: This role will work shifts starting at 10:25pm and finishing at 07:40am. Shifts will be on a rota bases across a 7-day working week. 33 hours will be based upon working 4 nights shifts per week.
Location: Edgbaston, Birmingham
Contract: Permanent
Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part-time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: Midnight 6th May 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications, so please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
So, if you’d like to join us as a HOPELINE247 Night Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
The client requests no contact from agencies or media sales.
We are a forward-thinking social enterprise committed to fostering equity and resilience in our community. Our mission is to empower Black and racially minoritised led initiatives that promote sustainable food systems, economic growth, and social well-being. As we cultivate fresh produce, we also cultivate hope, unity, and pride.
ABOUT BLACK ROOTZ
Black Rootz is a multigenerational growing project providing opportunities for Black and racially minoritised people to grow food for themselves, their families and their communities. Black Rootz was established in 2019 by a collective of Black growers in Haringey who recognised the need to organise to challenge the deep inequalities in the growing and food systems. Over the past 5 years, Black Rootz has developed a holistic practice for Black and racially minoritised communities incorporating intergenerational knowledge transfer, increased access to land and food sovereignty, regenerative environmental practices and reduced food inequality.
Black Rootz has been incubated as a project within The Ubele Initiative since 2019. As an established name in the growing community, it is now building towards an independent future.
ABOUT THE ROLE
The Project Manager is a new role that will provide hands on management capacity to Black Rootz. The role will bring experience and energy to support the delivery and continued development of the project’s core activities; the Community Growing Programme and a new workshop series. The Project Manager will take on a management position and, with support from Ubele, help the project to navigate decisions that will enable Black Rootz to achieve its overall social, environmental, and operational ambitions.
The successful candidate will be central in Black Rootz’ journey towards a more independent and sustainable future. The ideal candidate will be comfortable with the complexity andholistic nature of Black Rootz and will be committed to its values. As a small team, the Project Manager will be as comfortable making plans and big decisions as they are rolling their sleeves up and being hands on to support the team. While this is a fixed-term contract, we expect the role to be extended and grow over time.
For further information please download the Recruitment Pack.
Applicants are required to submit:
1) CV
2) Cover Letter
We would appreciate the completion of our Equality & Diversity Monitoring Form which can be accessed using the link at the bottom of the recruitment pack.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is recruiting for a Data Privacy Manager to join our Information Protection and Compliance team to continue our great work to develop and manage the Age UK data protection privacy programme and to work on programmes of activity as defined by the ICO.
As Data Privacy Manager, you will review, update, and monitor the policies and procedures that are in place to ensure compliance with the Data Protection Regulation 2018 and the Privacy and Electronic Regulation (PECR, 2003) laws, including managing internal data protection activities, advising on data protection impact assessments (DPIAs), training staff, and conducting internal audits.
This role focuses on providing data protection advice to Age UK's various business units promoting a "privacy first" approach to design and development of products and services that involve the use of personal data and your primary aim will be to recommend and oversee measures to address any identified gaps in data protection and security.
The successful candidate will use their experience in data governance to undertake regular due diligence on the key elements of the Age UK data privacy framework, identifying and reporting any areas of practice and procedure that that require focus and remedy to ensure that there is no weakness across the charity and our commercial partners.
This role is offered on a Hybrid / London contract and currently the team meet in our London office once a week.
Age UK Internal Job Grade - 5L
Must haves:
* Experience of working in a data governance role with responsibility for personal data used in a database marketing environment for a charitable /commercial/financial services industry.
* Experience of communicating with stakeholders at all levels. A willingness to deal with problems or new tasks together with a proven track record of bringing business stakeholders onside.
* Experience in managing and responding to data protection rights requests (SARs) and complaints.
* Able to liaise effectively with both the CRM data practitioners, Marketing and Legal teams as well as operational business partners.
* Experience in reviewing data sharing agreements and data protection clauses in contracts
* A strong understanding of the principles of Privacy by Design and Default
* Excellent knowledge of UK privacy Law and regulations and the ability to transfer that knowledge appropriately.
* Strong communications skills with the confidence to build and manage relationships with senior staff and external suppliers.
* Effective time management, with the ability to multi-task.
Great to haves
* Ideally, a data privacy qualification would be desirable
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This role will involve occasional travel to other regional Age UK offices (circa once a quarter).
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Are you an experienced people manager who is used to working in community settings? Do you want to make a difference to the lives of elders by reducing loneliness and isolation?
We are recruiting a new Elders Core Programme Manager to lead and motivate a team of part-time staff and volunteers in our community centre in Battersea. The role will suit someone who engages well with elders, is friendly, kind, solution-focused and able to manage a busy workload."
About Katherine Low Settlement
Katherine Low Settlement is a charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.
We run a range of our own community projects to tackle poverty and isolation, and empower and support children, young people and their families, older people, women and refugee communities. We campaign for social change. We also incubate and support local charities and social businesses to thrive, so together we can meet the diverse needs of the local communities of Wandsworth. Each week we work with 28+ charities supporting more than 1,000 people.
Katherine Low Settlement’s work with older people
Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.
We work with older people to:
• Encourage active and independent living
• Reduce isolation and loneliness
• Improve well-being and prevent ill-health
• Enable older residents to be dynamic and contributing members of the Wandsworth community.
Key Objectives for the Elders Core Service Manager Role:
- Team Leadership: Lead a team of dedicated part-time paid staff and volunteers, including a cook, support worker, minibus driver, and sessional workers.
- Day-to-Day Management: Manage the day-to-day operations of the Elders Core Service, including the lunch club, transport, social sessions, and overseeing the one-to-one work of the core team.
- Collaboration: Work collaboratively with the wider team to provide a hands-on program that builds on older people's strengths and potential.
- Monitoring and Evaluation: Support the monitoring and evaluation of the project in collaboration with the Head of Programme.
- Budget Management: Ensure the program operates within budget constraints.
- Member Engagement: Support the planning of the core program with input from elder members and the wider team.
- Recruitment and Support: Recruit and support new and existing members (service users).
Main Duties & Responsibilities:
1. Delivery
- Planning and Oversight: Ensure that all service output aligns with KLS' vision, mission, values, and charitable objectives. Organize and promote one-off activities throughout the year.
- Transport Management: Manage the transport offer, including route planning and pick-up schedules.
- Record Keeping: Maintain accurate activity records, registers, and casework notes for the core team.
- Outreach and Support: Conduct outreach work with older people in the community, oversee home visits, and manage a small caseload.
2. Staff and Volunteer Management
- Recruitment and Line Management: Recruit and manage the Outreach and Support Workers, Lunch Club Cook, and relevant social activities workers and volunteers.
- Performance Management: Use performance management and quality systems to monitor and evaluate the project's work and processes.
3. Relationships, Communication, and Networks
- Member Engagement: Build and sustain strong relationships with elder members.
- Communication: Oversee communication for the Core Programme, including newsletters, activities calendar, annual reports, and social media platforms.
- Meetings: Attend meetings on behalf of the Core Programme as required.
4. Finance
- Budget Management: Manage project areas to budget and maintain financial records as agreed with the Head of Programme.
5. Other Duties
- Professional Development: Participate in regular management supervision and annual appraisal. Identify job-related development and training needs.
- Professional Conduct: Professionally undertake roles, maintaining a high-quality standard of work in line with KLS's aims, values, and ethos.
Join us if you are an experienced people manager who is friendly, kind, and adept at handling a busy workload. We need someone who can motivate staff and volunteers, engage effectively with elders, and remain solution-focused in all situations. If you're passionate about making a difference in the lives of older adults in Battersea and are ready to lead a dedicated team, this role is for you.
Dates
Closing Date for Applications: 23:59 on 15th May 2024
Interview Date: 21st May 2024
The client requests no contact from agencies or media sales.
We are looking for a Partner Engagement Manager to promote and develop the work of Family Fund, and contribute to our profile within the disability sector in Wales.
Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people?
The role
As Partner Engagement Manager you will promote and develop the work of Family Fund in its reach to families. You’ll also contribute to its profile within the disability sector in Wales and with key Government/political stakeholders.
You will proactively work with a wide range of public, private and third sector organisations. Your goal will be to ensure Family Fund’s strategy is understood, and that mutually beneficial relationships are formed. In addition, you will seek out opportunities which allow Family Fund to achieve its key priorities, deliver added value for funders, and secure positive outcomes for our beneficiaries.
You will be acknowledged as a senior Family Fund representative across the disability sector, deputising for the Group CEO, or Directors on committees and at events as required.
Finally, you will build effective partnerships and proactively develop activities with key organisations across public, private and third sectors.
If you join us, you’ll be:
- Ensuring that Family Fund’s profile remains high amongst key organisations.
- Promoting the support offered by Family Fund to support demand generation, including targeted work in relation to our Equality, Diversity and Inclusion objectives.
- Being Family Fund’s key point of contact for all partners and stakeholders in Wales.
- Engage in sector working groups and consortia to help secure improved support for families raising disabled children.
About you
For this role you will need to have experience of presenting to external stakeholders and representing an organisation in a professional capacity. You’ll also need experience of managing budgets and delivering projects.
To be successful in this role you will need to be self-motivated and be able to engage positively with different teams. You must be flexible, adaptable and resilient to work demands and change. This post is home based with regular travel.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.
We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.
We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Employer. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.
How to apply
When you’re ready to apply, complete the online application and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.
For more information, please read and download the job description available on our website.
The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.
The client requests no contact from agencies or media sales.
35 hours per week
£34,130 per annum
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Facilities and Assets Manager.
The role is key to ensuring that our properties, equipment, and site-based assets are aligned to the highest standards of environmental, health and safety, fire and security standards and delivering against the Trust’s ambitious objectives.
You will safely steward the management of our growing facilities and assets, as well as being the initial point of contact for the Central Services department. You will play a key role in contributing to the supervision of our Nature Discovery Centres, offices and other premises, manage the complex array of assets situated on our 111 nature reserves including vehicle fleet, equipment etc and assist in ensuring that our health and safety management systems are being delivered and consistently improved.
You will need to have experience of facilities and assets management including the practical application of CDM regulations, emergency, health, safety and fire and security procedures. You will also need excellent IT sills, interpersonal and people skills, and experience of managing budgets, finances, projects and contracts/contractors.
How to apply:
Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.
Closing date: Monday 6 May 2024 (midnight)
Interview date/s: Tuesday 14 and Wednesday 15 May 2024
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
REF-213 273
BUSINESS OPERATIONS MANAGER
WAKEFIELD – OFFICE BASED
30 HOURS PER WEEK£22,000 - £25,600 PER ANNUM Full Time Equivalent £26,000 – £32,000 per annum
This is an exciting opportunity to join a small, dedicated team based in Wakefield. Playing a key role as Business Operations Manager you will be a crucial member of the Management team, leading the back-office and supporting the Chief Executive Officer.
You will be part of the newly created Management Team, providing Business Operations Support for the Organisation as a whole. This is a challenging but exciting opportunity to design and embed efficient business processes and assist colleagues to improve business practices to maximise efficiency and to help take this established Membership Services Organisation to the next level.
Reporting to the CEO and Board you will be responsible for the day-to-day management of our Business, including the financial and operational management of business support functions. The job holder will be key in ensuring highly effective operational support to the Management Team and colleagues.
Young Lives Consortium is a membership organisation supporting VCSE organisations and groups who work with children, young people and families across the Wakefield District. By working together, we achieve more, progress faster and deliver better services. Our current services include consultancy, training, support, project management, information, guidance and best practice support, our vision is to ensure those working with Children, Young People and Families achieve their goals through incorporating best practice.
We are looking for a talented, hands-on business professional, who is versatile, highly organised, process-driven, positive and motivated. You should have a proven track record in financial and project management and/or business administration processes, possess strong organisational, communication and leadership skills. Ideally you will have experience of the third sector and good governance, you will be values driven and committed to supporting children and young people.
In return we offer, a new job for you to grow and develop, opportunity for training and development within the role, a competitive salary, an amazing environment to work in, within a fun, committed and hard-working team. With people who enjoy going to work every day!!
To improve the advancement in life of Children, Young People and families in need, by promoting the effectiveness and efficiency of VCSE organisations
The client requests no contact from agencies or media sales.