Office and database manager jobs

JRS UK is recruiting two full-time Fundraising and Communications Officers as part of our Communications, Fundraising, and Advocacy team. You’ll be part of a mission that restores dignity, hope, and agency to people rebuilding their lives after displacement. Whether you're crafting a fundraising appeal, sharing stories on social media, or meeting with refugee friends to help supporters understand their experiences, your work will have real impact. If you're passionate about justice, creative in your communication, and eager to build meaningful relationships, this is your chance to make a difference every single day.

1. Supporter engagement:

• Thank and record donations; maintaining up-to-date supporter records

• Support outreach through JRS UK events such as our Advent Service and report launches

• Represent JRS UK at external events such as Greenbelt festival or the National Justice and Peace Network conference

• Undertake talks and appeals in parishes or schools

2. Digital and Offline communications:

• Produce and distribute printed materials (e.g. quarterly newsletters; publicity materials; parish resources)

• Maintain and develop JRS UK’s digital presence (e.g. website; social media; eupdates)

 • Capture and manage digital assets (such as audio, photographs, and videos)

 • Develop content for JRS UK’s website, newsletters, and social media – scoping and drafting content that champion refugee voices, shares our work, or engages supporters in our advocacy

• Analyse web traffic and social media engagement to inform future activity

3. Appeals:

 • Support the delivery of JRS UK’s three direct-mail appeals (Advent, Lent, World Day of Migrants and Refugees) and our annual legacy appeal by:

            o Researching and drafting content

            o Curating and segmenting data

            o Sourcing and producing visuals

4. Trust fundraising

• Steward relationships with some small and medium sized trusts

• Draft and submit grant applications and reports

5. Other duties as required by the Communications and Fundraising Manager or Head of Communications, Fundraising and Advocacy

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About You

You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

People and Culture Administrator

Do you have excellent administrative and communication skills? Enjoy working with a wide variety of people? 

• Permanent, part-time 28 hours per week

• Hybrid working – forty per cent office presence at CMS House, Oxford

• Starting salary £21,988  (£27,485 per annum full time equivalent) depending on experience, with a generous pension contribution: up to 10 per cent employer contribution on annual salary

• CMS offers 36 days of annual leave pro rata (including bank holidays) as well as enhanced paid sickness, maternity, paternity and adoption leave.

• CMS supports the mental wellbeing of its employees and offers a generous rewards and wellbeing package, including:

o access to 24/7 employee assistance programme with qualified counsellors

o regular wellbeing coffee mornings

o support on menopause for women

o up to three volunteer days a year

o up to three family emergency leave days a year

o retreats and resources for prayer life

 We welcome applications from everyone. We particularly welcome applications from women and individuals from minority groups as they are currently underrepresented within our organisation at this level. All appointments are made on merit of skill, experience and potential as set out in the job description and person specification.

Your role

Your role is to provide vital administrative support to the people and culture team, specifically relating to HR, which includes recruitment, onboarding and contract administration. In so doing, you’ll contribute to the development and maintenance of a climate of collaborative relationships between staff at all levels, and the attraction, retention and development of employees working to fulfil CMS’ mission.

The organisation you’ll be joining

Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS, you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.

What you’ll need to succeed

The successful candidate will have proven administrative experience and enjoy working with a wide range of people. You will have excellent communication skills, plus scheduling and organisational skills, and enjoy a variety of responsibilities within the role. Experience within an HR setting would be an advantage. 

You will need to be in sympathy with the aims and values of Church Mission Society.

Further details can be found in the job description and person specification available to download on the CMS website.

Our commitment to you

Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.

We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme, which CMS is a member of as part of our commitment to safeguarding.

Closing date

We must get your application by midnight on Sunday 16 November 2025

Interviews are planned to be held on Thursday 27 November 2025 at CMS House, Oxford.

To apply

Please send your application form and CV via website or by post to HR Team, Church Mission Society, Watlington Road, Oxford OX4 6BZ.  CVs will only be considered when sent with a completed application form, which is available to download from our website.

Candidates for all UK roles must already be eligible to work in the UK, with a valid visa and work permit if required.

As a member of the Inter-agency Misconduct Disclosure Scheme, CMS has committed to systematically check with previous employers from the last five years for any ‘SEAH’ (Sexual Exploitation, Abuse or Harassment) issues relating to all potential new hires.

Make a difference every day with PDSA

At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.

If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.

About the role

You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.

Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.

Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.

What you’ll do

• Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
• Handle inbound calls related to fundraising with empathy and professionalism.
• Achieve personal and team income, service and quality targets.
• Build positive relationships with supporters through excellent communication and listening skills.
• Ensure accuracy and compliance with Data Protection and fundraising regulations.
• Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.

About you

You’ll bring:

• Experience working towards financial or operational targets.
• Excellent telephone and listening skills, with the ability to build rapport.
• A positive, solutions-focused approach.
• Confidence using computer systems and managing data accurately.

Desirable experience includes:

• Customer service or complaint handling.
• Fundraising, sales or supporter engagement.

What We Offer

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. 

In addition to being a great place to work, we offer a wide range of benefits, including: 

• 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
• Special days off, including:
  • A paid Volunteering Day
  • A Celebration Day for something meaningful to you
  • A dedicated Wellbeing Day to focus on yourself
• Generous pension scheme – up to 10% employer contributions
• Free Life Assurance (4 x annual salary)
• Enhanced family leave (maternity, adoption & paternity)
• Retail, travel & leisure discounts through Fetch platform
• 15% discount on PDSA Pet Insurance plus access to staff vet services for pets

About PDSA

As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets.  Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse. 

Tender has grown significantly in recent years. We have secured income from an increasing range of sources: corporates, major donors, trusts & foundations and statutory funders. We have done this with a small but highly effective development team.

With a clear strategic focus for the next five years, we are strengthening our development team to ensure we have the funding needed to achieve our strategic ambitions. We plan to grow both the extent of our reach across the country, and the difference we make to the people we work with. We are also planning to increase the effectiveness of our policy & influencing work, aiming to deliver significant, systemic change to how violence against women and girls is prevented.

You will play a pivotal role in raising the funding for our ambitions, focusing on statutory and trusts & foundations income streams. You will lead on both these income streams, managing existing funders and securing new funders. You will secure income from your own portfolio of funders and partners, and lead and inspire the team to achieve their own ambitious targets, both through new sources and through excellent stewardship of existing funders.

Role purpose

The main purposes of this role are:

• Researching, identifying and applying for grant funding and commissioning from statutory sources, trusts and foundations (T&F)
• Developing and writing high quality fundraising bids which align with the objectives and needs of statutory funders, T&F and Tender’s strategic objectives
• Managing and maintaining partnerships and relationships with a range of stakeholders (statutory funders, T&F, delivery partners, professionals in the sector, internal stakeholders)
• Developing the Statutory and T&F strategy in collaboration with the Development Director

Main responsibilities and duties

New business development

• Developing and implementing a strategy to develop relationships with, and maximise income from, statutory sources, T&F
• Working with service managers, designing, developing and submitting high-quality funding proposals to statutory sources, T&F which are technically sound, meet donor requirements and align with Tender’s strategic objectives
• Maintaining an up-to-date market awareness of grant-making trends and best practice in T&F fundraising
• Developing the overall statutory and T & F strategy with oversight from the Development Director
• Monitoring and reporting against business development plans to ensure objectives are achieved, and proposing plans for remedial action if projections are not on track

Relationships

• Managing relationships with Statutory sources and T&F funding Tender, building a deep understanding of the needs and requirements of each funder
• Developing and executing stewardship and relationship management plans for T&F to maximise the value and duration of their support for Tender
• Overseeing the production of high-quality monitoring reports for T&F, and using insights from funded programmes to develop case for support materials
• Working with other Tender managers to ensure the consistent tone and positioning of Tender in the implementation of marketing of all projects
• Line managing two Development Officers

Administration

• Working with the Governance team to improve operational effectiveness and quality service by identifying and implementing process improvements
• Contributing to the maintenance of Tender’s overall Development function, providing appropriate analysis and reports
• Developing and maintaining a funding database and ensuring it is up to date to effectively monitor and evaluate the strategy
• Completing all mandatory training, and proactively seek opportunities for ongoing professional development
• Ensuring that all policies and procedures are followed, including safeguarding, data protection and equal opportunities
• Working as a member of the Tender team and carrying out other duties that may be required to meet the needs of the organisation

About the role

We are seeking a Grants Systems and Business Analyst to join our Foundation, providing subject-area expertise to our grantmaking and wider teams. This exciting role leads on our grants system and processes and ensures we are working in the best way to support our grant-making (approx. £35m of grant spend per year).

You will lead on maintaining, designing and developing grant making systems and processes and their relationship to other parts of the organisation. You will work with colleagues to identify where we could improve our use of existing digital systems or introduce new systems and oversee the introduction of new systems as agreed including the development of a new grant management system. A key element of this role is to help others work in the most efficient and effective way. 

In addition, the role leads on introducing, developing and overseeing the operation of digital systems to support the operation of PHF’s wider business.  The post holder will bring a mix of technical and people skills to lead on continuous improvement, ensuring our systems and workflows fit the needs of the organisation and those we work with, and colleagues are skilled-up to work effectively.  This may involve working on the introduction of new software as required and will include working with our IT support company, software suppliers and colleagues who have specific oversight of some systems.

Main areas of resposibility 

• System and Process Design for grant-making
• Systems to support PHF’s operation
• System Administration and Support
• Integration with other systems
• Reporting and data management

Our ideal candidate will be an experienced digital systems and data expert who can confidently translate technical language to a non-expert client group in order to improve systems and ways of working. You may have exeperience of Blackbaud Grantmaking software or will be confident to pick this up. 

About us

Paul Hamlyn Foundation was established by Paul Hamlyn in 1987. Upon his death in 2001, he left most of his estate to the Foundation, creating one of the largest grant-making foundations in the UK.

We use our resources to support social change, working towards a just and equitable society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our vision is for a just society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our mission is to be an effective and independent funder, using all our resources to create opportunities and support social change. We partner with inspiring organisations and individuals to put them at the heart of leading change and designing solutions to overcome inequality.

We are committed to being an anti-racist organisation. This commitment drives how we work, who we work with and how we make decisions. You can read more about our commitment to Diversity, Equity, and Inclusion (DEI) here.

We have five funding priorities where we wish to see change for our work in the UK:

• Investing in young people

• Migration

• Arts

• Arts Education

• Nurturing ideas and people

Our values are important to us and we work to and carry them through all our activity.

Benefits

The Foundation is based in light and recently refurbished offices near Kings Cross in London and we currently work to a hybrid working model with 40% of time worked in the office and the rest a combination of external grantee visits and homeworking. We offer fantastic benefits including

• 25 days annual leave,

• 10% non-contributory pension contributions with optional additional 2.5% matched employer contributions

• Enhanced maternity and paternity policies

• Complimentary lunch when in the office.

First stage interviews are expected to take place remotely on Friday 28th November. Second stage interviews are expected to take place in-person on Wednesday 10th December.

Operations Officer

Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Finance/HR/Operations Manager
Salary: £28,200 per annum

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our prevention programmes disrupt traffickers’ ability to recruit at-risk individuals by providing lifesaving information through our bespoke, geo-targeted social media campaigns.

The Operations Officer plays a vital role in keeping STOP THE TRAFFIK’s day-to-day operations running efficiently. Working closely with the Finance & HR Manager and Executive Team, this role supports organisational systems, finance processes, and internal communications — helping our global anti-trafficking work stay coordinated, compliant, and effective.

This position suits a highly organised, proactive individual who enjoys creating structure, improving processes, and supporting others to perform at their best. You’ll be at the heart of the organisation — connecting teams, managing key administrative systems, and ensuring smooth operations across all areas.

This role will be responsible for:

Team & Office Environment

· Monitor STOP THE TRAFFIK’s phone and general ‘info’ inbox, directing messages to the appropriate team members.

· Support the upkeep of the office environment, ensuring facilities are well maintained and team members take shared ownership of the space.

· Coordinate team days and team-building activities, in collaboration with the Team Building Champion.

· Lead onboarding for new staff alongside line managers to ensure a smooth induction experience.

Executive Support Functions

· Provide administrative support to members of the Executive Team.

· Take minutes and capture action points in Senior Leadership Team meetings.

· Prepare briefing notes for key meetings with the Senior Leadership Team.

Finance

· Support the Finance & HR Manager by reconciling transactions on Xero, producing invoices, processing payments, and assisting with monthly and quarterly reporting.

Operations

· Develop and maintain effective internal systems that improve organisational efficiency and automation.

· Maintain key organisational records (e.g. contracts, insurance, supplier information) and handle confidential information appropriately.

· Manage the policy dashboard, ensuring policies are up to date, and notify relevant staff when reviews or updates are required.

The ideal candidate will have:

· Some experience in administration, operations, or office support.

· Excellent organisational skills with great attention to detail.

· Comfortable handling basic finance tasks such as invoices, payments, and record keeping, with an acumen for numbers and data.

· Competence using Excel and data visualisation tools.

· Strong written and verbal communication skills.

· A proactive, friendly, and professional approach to work.

· The ability to multitask effectively and meet deadlines.

· A commitment to equality, diversity, and safeguarding vulnerable individuals.

Benefits:

· A friendly, supportive team environment.

· Opportunities to collaborate with global partners and experts.

· Autonomy to take initiative and propose process improvements.

· Access to a healthcare cash benefit scheme (including partner/children coverage).

· Corporate eye-care scheme.

· Life insurance.

· Non-contributory Group Personal Pension Scheme (7% employer contribution).

· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).

· Cycle to Work scheme.

· Season Ticket Loan.

· Option to switch 2 bank holidays to suit personal needs.

· Flexible working policy reflecting staff needs.

· In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on website.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter that evidences your ability to be successful in this role.

Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 23rd November. Interviews will be held week commencing 24th November 2026

We cannot sponsor applicants at this time.

Oasis supports Equal Opportunities.  Registered Charity No. 1127321

As our Partnerships Assistant you will be a vital part of our Partnerships team helping to build long-term, sustainable and mutually-beneficial relationships with businesses and key supporters.

Our Partnerships team manage high-profile relationships, including with household name beauty brands and retailers, and with ambitious plans for 2026 and beyond this is an exciting time to join the team. In this role you will lead on all administrative duties in the Partnerships team - including keeping our database up to date, managing diaries, raising invoices, updating documents, and recording minutes and actions in key meetings. 

This role requires a candidate who is highly organised and who has the ability to plan, prioritise and meet concurrent deadlines. You will have strong data entry and diary management skills, the ability to build rapport with a range of stakeholders and you will be a real team player.

You will be supported by your line manager, and the wider team, to deliver on your objectives and this is a perfect opportunity for someone with proven administrative skills, from any sector, to help shape our programme and deliver on our mission.

No formal qualifications are needed and charity sector experience is not a requirement. We encourage everyone with the appropriate skills, experience and potential to apply.

Please review the job description and person specification before applying. When you are ready please submit an up-to-date CV and a covering letter (maximum two sides of A4) clearly explaining your suitability for the role as per the person specification.

£31,000 per annum

35 hours per week

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a valued Ambassador Relations Executive ensuring the team’s Ambassador Programme and its admin systems and records are kept accurately and to a high standard. You will assist the team on some of our high level public activations with our Ambassadors and High Profile Supporters, delivering towards organisational priorities. This role will require close monitoring of social media platforms regarding UNICEF UK Ambassadors’ outputs, as well as lead on the production of digital impact reports. You will be supporting the delivery of priority projects working closely with wider internal teams. The post holder will be required to keep our dedicated web pages up to date and deliver our quarterly e-newsletters.

Reporting to one of our Senior Managers, the successful candidate will have:

· Experience of supporting a busy team within a Communications department, maintaining and improving systems, procedures, working to tight deadlines and managing conflicting priorities.

· Excellent understanding and monitoring skills of digital media platforms.

· Excellent communication skills for both internal and external stakeholders.

· Motivation to role-model UNICEF UK’s Values: Putting children first, Inclusion and belonging, Finding solutions, Compassion, Mutual trust & respect and Collaboration.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, 20 November 2025.

Interview date: w/c 1 December 2025.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to excel in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences. 

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

We are seeking an enthusiastic, pro-active and highly organised Governance Administrator to support the efficient running of our governance arrangements. In this role, you will coordinate and provide high quality support to our committee programme and other key processes such as our grant funding and abstract competitions at Association conferences.

The successful candidate will play a central role in supporting the Association’s governance and operational activities. Collaborating closely with the senior management team, committee Chairs and senior stakeholders, you will contribute directly to the success and impact to the charity.

If you have a strong eye for detail and process, this role may be for you.

Key responsibilities include:

• Coordinating the committee meeting programme; arranging meetings, preparing detailed agendas, circulating papers promptly and producing accurate, high-quality minutes
• Organising the Association’s grants, awards and prize programmes, ensuring smooth application, review and selection processes
• Administering the abstract competitions across all Association conferences, including communications with participants and on-site coordination when required
• Supporting the administration of committee appointment processes and Board and committee elections
• Providing pro-active executive and administrative support to the Chief Executive Officer, Officers and the Senior Management Team
• Working with all staff and Board members to ensure good communications are maintained throughout the Association
• Liaising with partner organisations and stakeholders to develop and maintain effective relationships and maximise networking opportunities

Hybrid working

This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of two days in the office per week.

Use of generative AI tools

We understand that many applicants use generative AI tools (such as ChatGPT, Copilot, or Gemini) to help prepare their applications. As part of your submission, please include a brief statement indicating whether you used AI assistance for any part of your application: Yes – entire submission, Yes – partial (CV, personal statement, or cover letter), or No – AI was not used in any part of this application. If AI was used, please briefly describe how it supported your work (e.g., drafting, editing, idea generation, formatting, etc.).

By submitting your application, you confirm that all information and documents you provided during the recruitment process are true, complete, and not materially misleading. If any statement is later found to be false or incomplete, the Association reserves the right to withdraw this offer or terminate your employment without notice and recover any losses arising.

Interviews will be held in early December 2025.

We’re seeking a Support Adviser to join our dedicated MND Connect team on a 12-month Fixed Term Contract. This is a unique opportunity to provide information, guidance and emotional support to individuals and families, so they feel informed, reassured and better equipped to manage the impact of MND.

Every day is different — you could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, or connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact.

As a Support Adviser, you’ll be part of a collaborative, compassionate and resilient team who bring warmth and professionalism to every interaction.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 - 3 days per week.

The official job title for this role is: MND Connect Adviser

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities

• Respond promptly to helpline calls, emails and forum posts
• Offer tailored guidance through active listening and sensitive questioning
• Provide clear information on MND Association services and signpost to external support
• Liaise with professionals and MND Care Centres to support complex cases
• Maintain accurate, confidential records and complete admin tasks efficiently
• Help improve services and uphold high-quality standards
• Identify and act on risks, including safeguarding concerns
• Promote the Association’s resources, values and mission in all interactions

About You

• Experienced in information-giving, ideally via helplines or support services
• A collaborative team player who shares knowledge and supports others
• Solution-focused, proactive and quick to learn
• Empathetic, resilient and confident supporting people in distress
• Skilled communicator, able to build rapport by phone and in writing
• Experience with CRM/contact centre systems and Microsoft 365
• Professional, discreet and committed to safeguarding best practice

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

This role requires a DBS check to be completed.

Joining us as a Support Adviser means you’ll be part of a team that works together to deliver trusted information and emotional support when it’s most needed.  Take the next step in your career and apply today to become a Support Adviser at the MND Association.

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
• Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage the removal process and consent process
• Assist with sending out problem payment letters
• Following up cancelled regular payments as part of the winback process
• Assist with handling material requests and recording actions on the Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Our consultant-led team of doctors, nurses and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home.

Our patients and their families tell us that Bolton Hospice has not only provided care but given them compassion, dignity and respect when they needed it most.  Everyone at the hospice has a part to play in providing excellent care and support for local people facing life-limiting illnesses and their families.

37.5 hours per week, Monday - Friday (Flexible hours / working pattern)

The Role:

The Marketing Assistant will play a key role supporting the Marketing & Communications team in implementing the integrated communications strategy and providing marketing support for the promotion of hospice services and income generation activity.

Your day-to-day tasks will be varied but typically will include assisting with delivering our social media calendar, creating engaging content for use across our communication channels, writing copy for press releases and arranging photo calls, assisting in print and publication production, and updating content on the website.

What you need:

The successful candidate will have experience working in a similar marketing role or have a qualification in marketing or communications and demonstrate a strong team ethic and creative flair. You must be highly organised and have excellent communication and relationship building skills. You’ll need to be able to work well within a busy team and able to work on several projects simultaneously.

Why Bolton Hospice?

You will be working within a friendly and dynamic team in modern, open plan offices (with flexible working and some home working if this suits you). We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, Blue Light Discount Card, discounted meals and excellent training opportunities.  We also offer continuity of service from the NHS with respect to pension and holiday allowance

Closing Date for Applications: Monday, 17th November 2025

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status, or sexual orientation.  Any appointment will be made on merit alone.  Any offer of employment for this post will be subject to a satisfactory DBS check.  Bolton Hospice has a No Smoking Policy.

Outline of the role

Supporting the planning and delivery of IAPB’s events as a key member of the IAPB Campaigns, Communications and Events team. Assisting with planning, logistics and administration of events at IAPB that enhance knowledge of eye health and convening of our members and stakeholders. Working with the Global Events Manager (UK-based) to plan and deliver high-quality events across the organisation, including the annual large-scale global event. 

IAPB is happy to consider applications from those interested in working full time (37.5 hours per week) or those wishing to work 4 days a week. 

Scope and accountability

The post holders role will support the implementation of our expanding events portfolio:

• Supporting the planning, delivery and evaluation of our online and in-person events in the UK and globally. This includes supporting with scheduling, liaising with members, key-stakeholders and suppliers, and managing the event administration to ensure the smooth running of the events.
• Manage the global events calendar to ensure IAPB events are advertised effectively and to the right audiences. Work with the communications team to ensure events are marketed effectively across our membership via the appropriate communication and social media platforms.
• Ensure the event attendee experience and event accessibility is continually improving and adapting with sector trends.
• Manage the events email inbox, ensuring timely responses and redirecting queries to relevant team members.
• Assist with event programme planning and administration for the annual global event.
• Speaker liaison management, working with the team to manage speakers for events, ensuring they are briefed, have supplied relevant information and working to build a database of speakers.
• Responsible for managing the data collection across events to understand the event's reach and continuously improve event processes and planning.
• Keep up with new trends and developments in events to better leverage them to help meet IAPBs goals and objectives.

The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations.

We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.

For further details of the role, the person specification, more about IAPB and the benefits we offer, please see the attached job description which will be visible when you press Apply.