Our Triage service is often the first safe doorway someone steps through when they're ready to move away from the crisis of homelessness, and the person who greets them can make all the difference.
We are seeking a professional with warmth, a creative approach to problem solving, and a genuine belief that we are all born equal.
As our Homelessness Coordinator - or Welcome and Triage Coordinator - you’ll be the first point of contact for people coming in from the streets. You’ll offer reassurance, complete assessments, and help individuals take their first steps toward stability and safer accommodation. You’ll work closely with outreach teams and partner agencies to make sure no one slips through the net.
This role is about human connection and creating a moment of safety that can change the direction of someone’s life.
What you’ll be doing
- Welcoming people into emergency accommodation with compassion and respect
- Carrying out assessments and support plans that put the person at the centre
- Helping individuals feel safe, grounded, and hopeful during difficult moments
- Working with partners across Wirral to secure the right support
- Keeping triage spaces calm, clean, and supportive of good mental health
- Supporting positive move‑on into longer‑term accommodation
What you’ll bring
- Empathy and the ability to meet people where they are
- A commitment to trauma‑informed, person‑centred practice
- Strong organisational skills and a steady, grounded presence
- A belief that everyone deserves dignity, safety, and a chance to rebuild
Why join YMCA Wirral?
We are part of a dynamic and growing team. If you want a role that offers meaning, not just money, you’ve come to the right place.
Registered Charity
21 - 50
We aim to serve the communities of Birkenhead and the Wirral
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
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Actively Interviewing
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Do you love helping people and helping a great charity at the same time? Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person? Do you have strong computer skills and a keen attention to detail?
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude. Sound computer skills are also essential for success. Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity.
To be successful in this role you will:
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Have previous experience in a customer services/administrative role
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Be friendly, compassionate and self-motivated
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Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity
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Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player.
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Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.
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Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales
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Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times
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To ensure timely and efficient thanking of our supporters
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Possess a full driving license
Please see the job pack attached for further information on the role.
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
- Flexible working and the opportunity to WFH one day per week to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Access to an Employee Assistance programme which offers
both virtual and in-person support, 24/7 access to a GP
surgery web app, as well as lifestyle savings across online and
high street shops - Free flu jabs
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to training and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
Please use your cover letter to let us know why you would like the role and why you would like to join our wonderful team.
Registered Charity
51 - 100
Making A Difference
The client requests no contact from agencies or media sales.