Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties & Responsibilities
Volunteer Recruitment & Onboarding
- Lead end-to-end recruitment and onboarding of volunteers across all Hospice roles, including clinical, wellbeing, family support, retail, fundraising, finance, facilities and administrative roles.
- Deliver a high-quality, seamless onboarding experience for volunteer applicants.
- Co-deliver monthly Introduction to Volunteering sessions, including follow-up engagement.
- Maintain effective recruitment pipelines to meet service needs.
- Support with recruitment campaigns for high priority volunteering roles.
Compliance & Governance
- Oversee volunteer compliance, ensuring volunteers, where required:
- Have satisfactory references
- Are DBS-checked
- Complete and refresh mandatory training, including face-to-face safeguarding and relevant onboarding training via departments
- Maintain accurate compliance records within CRM systems.
- Monitor and report on DBS and safeguarding renewals, liaising with volunteers, team leaders and the education team.
- Ensure adherence to Hospice policies, legal requirements and best practice
Volunteer Operations & Service Delivery
- Provide front line guidance and advice on volunteer involvement and best practice to volunteer involving teams.
- Work with education team to co-facilitate Hospice Connections training sessions where required.
- Build strong cross-departmental relationships to align volunteering with organisational priorities.
- Demonstrate a thorough understanding of the volunteer lifecycle and provide guidance and support to managers in planning volunteer requirements, recruitment, onboarding, induction, training, ongoing supervision, recognition, development, issue resolution, and volunteer exit processes.
- Part of the People Team office cover answering telephone, email and in person queries or directing the enquiry to the right place to be resolved. This includes monitoring the volunteering and volunteer reference and volunteer rota inboxes.
- Arrange regular meetings with Hospice volunteer managers to:
- Review volunteer pipelines and activity
- Analyse data and service needs
- Identify opportunities for collaboration and service improvement
- Be a main point of contact for volunteers in key operational roles (e.g. IPU Kitchen, Meet & Greet), including recruitment, onboarding, supervision, and ongoing support
- Organise IPU volunteer rota planning and management (forward planning and weekly), ensuring adequate cover and resolving last-minute gaps, arranging shadow shifts and organising mentor allocation.
- Manage and organise tasks for admin volunteers within the Voluntary Services team.
Volunteer Engagement & Experience
- Support with the planning and delivery of an annual programme of volunteer engagement events (e.g. Sunday lunches, feedback forums, seasonal events): Coordinate event logistics including communications, RSVPs, venues, catering and health & safety.
- Actively gather, review and respond to volunteer feedback to continuously improve the volunteer experience.
- Coordinate and support volunteer communications across the organisation, including the production and distribution of the monthly volunteer bulletin and volunteer updates.
- Foster a positive, inclusive and motivating environment for volunteers.
Data, Systems & Continuous Improvement
- Maintain high standards of data accuracy across volunteer systems and records.
- Use data insights to inform planning and improve service delivery.
- Identify and suggest improvements to volunteer processes, including onboarding and rota systems.
General Responsibilities
- Represent the Hospice and uphold its values and reputation at all times.
- Support organisational income generation activities where appropriate.
- Identify and engage in continuous professional development opportunities, sharing learning with colleagues.
- Contribute to ongoing service improvement across volunteering and wider Hospice operations.
Qualifications, Skills, Experience, Knowledge & Approach
Essential
- Demonstrable experience in volunteer coordination or management
- Experience overseeing compliance processes (e.g. DBS, safeguarding, governance)
- Experience managing rotas, logistics or service delivery functions
- Demonstrated experience coordinating volunteer recruitment and onboarding processes
- A strong understanding of volunteer management best practice, including relevant legislation, policies, compliance requirements, safeguarding, DBS processes, and governance.
- Awareness of developments within the voluntary sector and hospice volunteering to ensure organisational practices remain current, effective, and compliant.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and database management
- Strong analytical, planning, and organisational skills
- Excellent verbal and written communication, diplomacy, and problem-solving ability
- Ability to manage competing priorities and work independently in a fast-paced environment
- Proven stakeholder management and relationship-building skills
- Proven ability to meet recruitment targets across multiple service areas
Desirable
- Experience in healthcare, hospice or charity sector
- Experience facilitating training or group sessions
- Knowledge of EDI principles and inclusive volunteering practices
· Proven experience of working in diverse communities
Communication
· Excellent customer care skills – understands importance of good customer engagement & able to build strong working relationships
- Good team player who is willing to support others/learn new skills
- Able to communicate sensitively and understand boundaries of working with volunteers
- Excellent verbal, written, and digital communication skills
- Compassionate, emotionally intelligent, and able to communicate sensitively
- Confident and persuasive communicator, able to represent Voluntary Services in meetings and in conversations with Heads of Services
- Strong interpersonal skills to build collaborative relationships across teams
Decision Making
· Maintain confidentiality at all times
· Proactive, solutions-focused, and accountable for outcomes
· Strong attention to detail and ability to drive multiple projects concurrently.
- Confident decision-maker with sound judgement
Mental & Physical Considerations, working conditions and environment
· Commitment to the aims, ethos and values of the Hospice
· Keen to develop self within role
· Ability to prioritise in the best interests of the organisation as a whole
· Willing and able to work as part of a team and independently using own initiative
· Skilled in managing competing demands and expectations
· Work with pace and accuracy
· Ability to manage various tasks in a timely manner
· Self-motivated and able to fulfil the job role with minimal supervision
· Task driven – able to see processes through to competition
· Ability to concentrate for sustained periods of time
· Confident under pressure
Health & Safety
· Understand and comply with all Health and Safety, Fire and Infection Control regulations
· Complete all mandatory training and ensure compliance of direct reports and contractors
Safeguarding
Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis.
Registered Charity
101 - 500
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.
The client requests no contact from agencies or media sales.
Thank you!
The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes.
This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.
You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.
Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)
Salary: £25,600 pro-rata (£32,000 FTE)
Key Responsibilities:
Financial
• Deliver or exceed agreed income targets across community and challenge event fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.
Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.
Management
• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.
Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.
• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.
Reporting
• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.
How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description.
Closing date: Monday 13th July 2026 at 5pm
Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.
Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.
If appointed, an enhanced DBS check will be required.
The client requests no contact from agencies or media sales.
Thank you!
The Hainault Forest Visitor Centre Assistant is an integral part of the team delivering a welcoming and memorable experience for visitors to Hainault Forest. Working in the Woodland Trust’s visitor centre, the role will assist with retail operations, provide excellent customer service, support various visitor engagement activities, and promote ways that visitors can support our cause - including Woodland Trust membership. This role contributes to enhancing the visitor experience while supporting the Woodland Trust’s mission. Our work at Hainault Forest is delivered in partnership with London Borough of Redbridge and Vision RCL.
The Role:
- Provide a warm, welcoming experience for visitors by sharing information about the forest, facilities, activities, and key site features, and responding to general enquiries.
- Promote the Trust’s membership offer and actively encourage sign-ups as part of the visitor experience.
- Support the delivery of events such as local walks workshops, often with children on an occasional basis.
- Work as part of the Visitor Centre team to manage building operations, including opening and closing procedures, upkeep of shared spaces, and handling financial transactions and cashing up.
- Deliver high-quality retail service, including operating the till efficiently, maintaining the retail area to a high standard, restocking and rotating stock, and ensuring strong visual merchandising.
- Contribute to retail performance by supporting stock selection and stock level decisions, monitoring sales, and helping to develop the retail offer to maximise income generation at the forest.
- Provide occasional support with social media by creating content and posting on relevant platforms to help promote the site and its activities.
- Work collaboratively with colleagues, volunteers, and external partners, while following all health and safety procedures and adhering to data protection regulations when handling personal information
- This role will be based in the Hainault Forest Visitor Centre. You would be expected to live locally or within a reasonable travelling distance.
The Candidate:
- Experience working in a retail and/or customer-facing environment, with knowledge of point-of-sale (POS) systems, visual merchandising and stock management processes.
- Ability to manage your own time effectively within agreed working hours, balancing multiple tasks and priorities.
- Comfortable working independently using your own initiative, while also being a reliable and collaborative team member.
- Strong communication skills, able to engage confidently and appropriately with a range of audiences including children and young people.
- A basic understanding of health and safety practices relevant to public-facing environments.
- Confident using MS Office applications, including Word, Excel, Teams, and Outlook.
- A welcoming, organised, reliable, and passionate approach, with a genuine enthusiasm for nature and a desire to connect people with Hainault Forest and the Woodland Trust’s mission.
- Willingness to learn about Hainault Forest and the Woodland Trust, and subject to pre-employment checks including right-to-work, references and an enhanced DBS check.
- The successful candidate will be required to be over the age of 18 and required to undertake an Enhanced Background Check, as part of our pre-employment screening.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and CVs are redacted until after shortlisting is complete. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will take place at the Hainault Forest Visitor Centre.
The client requests no contact from agencies or media sales.