Office And Hr Manager Volunteer Roles
The Royal College of Radiologists (RCR) is the leading professional membership body for clinical radiologists and clinical oncologists. The RCR is a registered charity which educates and supports doctors throughout their career. With over 16,000 members in the UK and internationally, we’re contributing to the advancement of each new generation of doctors and helping to improve patients’ lives.
We require a broad range of skills and experience on our trustee board to help deliver our strategic goal of increasing the clinical radiology and clinical oncology workforce, which will ultimately lead to improving imaging and cancer care services for all. If you are passionate about helping us meet our ambitious goals in an environment that is dynamic and fast paced, which celebrates differences and values diversity then we encourage you to consider applying to be a trustee. Please find out more about the role, our strategy and values in the candidate pack which includes a video of our President, Dr Kath Halliday, speaking about the role of a trustee at RCR.
Purpose of the role
- To contribute to setting and monitoring of the RCR’s strategy
- To oversee the responsible management of the RCR’s resources and the effective delivery of its activities
- To uphold the legal and regulatory standards of the RCR as a charity.
Person specification
- Bring high level expertise and experience in matters of one or more of:
- Business Management and Development, if possible on a global scale
- Campaigning, advocacy and politics
- Experience of operating at a senior strategic leadership level within an organisation
- Successful track record of achievement through your career
- Possess, or be willing to gain, a broad knowledge and understanding of the healthcare landscape and the current issues affecting it
- Confident and effective communication skills
- Possess an understanding of charity governance
- Understand and accept the legal duties, responsibilities, and liabilities of trusteeship
- Ability to work collegiately and effectively as a member of a diverse team whilst maintaining an independent perspective.
- Demonstrate tact and diplomacy, with the ability to listen and engage effectively.
- A strong personal commitment to equality and diversity.
- Commitment to the Nolan principles (the seven principles of public life).
Term of office : Three years
TIME COMMITMENT:
6 half-day meetings per year, plus one full day annual awayday in the summer.
PIP works mainly in the Kensington & Chelsea and Westminster communities to support adults with learning disabilities and autism. Our focus is on teaching and learning life skills so those we work with self-identify as PiP students. Ranging in age from 18 to 92, our average student is around 34 years old.
PiP students have a range of learning disabilities including Down's Syndrome, Fragile X, Autism Spectrum Conditions (ASC), dual diagnosis with mental health problems and/or physical health conditions such as Diabetes and Epilepsy.
What’s in it for you?
You will be joining a friendly board with a variety of skills and you will gain immense satisfaction from a role in which you will steward our mission to combat social inequalities and their effect on people with learning disabilities. Your involvement will mean we can ensure that every PiP student has a voice and can make their own choices about their own lives.
Role & Person Specification
As Chair your primary responsibilities will include:
- Chair meetings of the PIP Board of Trustees, providing leadership and support to the CEO including meeting regularly to discuss current issues
- Lead the board in the performance of their roles and scrutiny of PiP’s work
- Enable trustees to fully engage with their role, board sessions, and the organisation’s work
- Hold the CEO to account for the performance and financial sustainability of the charity and give appropriate support and challenge
- Oversee the strategic direction, financial management & performance of the organisation
- Provide leadership for the organisation
- Support in the income generation, communications, and community engagement of the organisation
- Lead on the appointment of trustees and CEO as required and ensure that posts receive appropriate induction, advice, training and information
- Ensure that PIP complies with its governing document, charity law, company law and any other relevant legislation or regulations
PiP is looking for an individual with the following skills and experience:
- Strong leadership skills, with the ability to think strategically and creatively
- Good communication skills with the ability to inform and engage a wide range of audiences
- An understanding of leadership, management and governance and the respective roles of the Chair, the Board and the Chief Executive
- The ability to understand and scrutinise the financial management of the organisatio
- An understanding of the importance of PiP’s work and our person-centred approach to addressing inequalities for adults with learning disabilities
- A willingness to commit time and effort to the development of PIP
- The ability to engage comfortably at all levels
- A commitment to PiP’s values
How to apply
Eastside People is supporting PIP (Pursuing Independent Paths) in the recruitment for this role.
Please submit your CV and a cover letter, which should indicate why you are interested in applying for the Chair role and joining PIP, how you meet the role requirements, as outlined in the Candidate Information Pack and how your skills and experience would add value to the organisation.
We want you to have every opportunity to demonstrate your skills, ability and potential. Please contact us if you require any assistance or adjustment so that we can make the application process work for you.
The closing date for applications is 9.00 am on Wednesday 5 June and interviews with the recruitment panel at PIP will take place week commencing 10 June.
The successful candidate will be asked to attend the Board meeting on 8 July at 5.00 pm – 7:00 pm to meet the trustees.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Harrow Food Bank is part of the Trussell Trust - a network of over 1300 food bank centres in the UK. Between April 2022 and March 2023, food banks provided almost 3 million food supplies to people in crisis.
Harrow Food Bank requires two Trustees to support the Chair and current members who can support the existing Trustees:
Administrator / Secretary: to lead on all the administrative duties of the food bank and Trustee Board, ensure all meetings are conducted within the legal requirements and a record of all meetings maintained. Key roles & responsibilities:
1. Arrange and communicate dates for all Trustee Meetings, circulating papers in advance
2. Follow up on the agreed actions from meetings and keep an accurate ‘action log’
3. Ensure all stakeholders are informed of the AGM and that the AGM report is submitted to all relevant bodies
Treasurer: to lead on the financial affairs of the foodbank and to ensure that they are conducted within the required legal accounting and good practice conventions. Key roles & responsibilities:
1. Ensure that the Food Bank has proper systems for budgeting, financial controls, insurance and reporting
2. Produce and present regular finance reports for the Trustees Board Meetings
3. Maintain accurate financial records as report in a timely manner to all relevant bodies
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about making a meaningful difference in your community? Do you have expertise in finance and a desire to contribute to a cause that positively impacts lives? If the answer is yes, then this could be the perfect role for you!
STAMP Revisited is a small but ambitious charity, which provides advocacy and emotional support to those experiencing mental health difficulties. We support them to access vital services they need that they would not be able to access independently. We have already supported thousands of the most disadvantaged people to have their voice heard and respected.
We are currently recruiting a new Treasurer to join our Board of Trustees. As a Trustee of STAMP Revisited, you will play a crucial role in setting the strategic direction of the charity and ensuring good governance. You will contribute to ensuring that the charity fulfils its mission, operates effectively, and remains accountable to those experiencing mental health issues.
In addition to the general duties as Trustee, as Treasurer you will play a pivotal role in securing the financial integrity and sustainability of our charity. You will ensure that effective and appropriate financial measures are put in place and report to the Board at regular intervals about the financial health of the organisation.
If you are interested in finding out more about being a Treasurer and sitting on our Board, we would love to hear from you. Our Board welcomes people from diverse backgrounds, aged 18 or over with a wide range of skills. We are keen to welcome people who have personal experience of mental health challenges, including service users and carers.
The client requests no contact from agencies or media sales.
Board Trustee
Job title: Trustee
Responsible to: Chair and Board Members.
Salary: Unpaid: Reasonable expenses incurred while travelling to meetings can be claimed from the organisation.
About the role:
The role of the trustee board is to receive assets from donors, safeguard them and apply them to the charitable purposes of Salcare. The trustee board must always act in the best interests of Salcare, exercising the same standard of duty of care that a prudent person would apply if looking after the affairs of someone for whom they have responsibility. The trustee board must act as a group not as individuals.
Duties of a trustee:
The duties of a trustee are to:
· Ensure that Salcare complies with its governing document, charity law, company law and any other relevant legislation or regulations
· Ensure that Salcare pursues its objects as defined in its governing document.
· Ensure Salcare applies its resources exclusively in pursuance of its charitable objects. The charity cannot spend money on activities which are not included in the objects, however worthwhile they may be
· Ensure Salcare develops long-term strategy, defines its goals, and evaluates performance against targets.
· Ensuring the financial stability and sustainability of Salcare
· Safeguard the good name and values of Salcare.
· To ensure the effective and efficient administration of Salcare including having appropriate policies and procedures in place.
· To protect and manage the property of Salcare and to ensure proper investment of the organisation’s funds
· To appoint the most senior staff member and appraise their performance
As well as the statutory duties, each trustee should use any specific skills, knowledge or experience they have to help the board of trustees reach sound decisions. This may involve leading discussions, identifying key issues, providing advice and guidance on new initiatives, and evaluating or offering advice on other areas in which the trustee has particular expertise.
In addition trustees are expected to:
· Be committed to the vision and values of Salcare
· Abide by Salcare’s policies and procedures
· Meet the minimum time commitment including attending the majority of board meetings
· Declare conflicts of interest
· Keep informed of the organisation’s work
· Contribute actively to the Board of Trustees
· Participate in relevant training
· Be willing to undergo a Disclosure and Barring Service (DBS) check
· Agree to, and comply with, the Trustee Code of Conduct
Minimum time commitment:
On average the minimum time commitment is between six and ten days per year depending on level of involvement.
Board meetings:
Trustees are required to attend bi-monthly Board meetings for which they are expected to read papers and prepare. Board meetings usually take place at the Salcare main office, Heanor, for up to two hours during working hours: occasionally board meetings may be held remotely using Zoom or Microsoft Office. The timings of Board meetings is regularly reviewed in the light of the practical needs of the trustees.
Planning sessions and team building
Most years trustees will be expected to engage in two half day sessions; these will generally be during the day.
Committees/Working Groups
According to their individual skills and experience, most trustees will be invited to serve on a sub-committee. Some sub-committees are standing committees and meet quarterly, others are fixed term ‘task and finish’ groups.
Other Support
Generally trustees are expected to support in practical ways such as participating in interviewing for senior staff, representing Salcare at events, or engaging in fundraising activity; some of these activities take place during the day.
Term of service
Our practice is for Trustees to serve on the Board for a three-year period at the end of which they may be re-elected for up to two further terms.
Person specification:
Each trustee must have:
· A commitment to the vision, mission and values of Salcare.
· A willingness to meet the minimum time commitment including, on occasions, being available to staff for advice and support.
· Integrity including understanding of, and ability to maintain, confidentiality.
· An ability to analyse and evaluate information and think strategically.
· Good, independent judgement, political impartiality and the ability to think creatively in the context of the organisational and external environments.
· Willingness to express opinion in a reasoned way, balancing tact and diplomacy with a willingness to challenge and constructively criticise.
· An understanding of the governance role and acceptance of the legal duties, responsibilities and liabilities of trusteeship.
· Effective communication and interpersonal skills.
· An ability to work effectively as a member of a team and to take decisions for the good of Salcare.
· Capacity for self-reflection and active learning, and a willingness to undertake training when required.
· A willingness to complete induction activities and reading over their first six months of service.
The board of trustees collectively need a wide range of skills and experience including:
· Financial Management.
· Strategic Planning and setting targets.
· HR including volunteering.
· Fundraising and income generation.
· Charity law and charity governance.
· Understanding of national and local policy environment.
· IT and Digital.
· PR, Marketing, Communications and campaigning.
· Monitoring, evaluation and impact.
· Partnership and collaboration.
· Service user perspectives, involvement and consultation.
· Key policy areas including Health & Safety, Safeguarding and Equal Opportunities/diversity etc.
· Lived experience of the disadvantages and challenges faced by users of Salcare’s services.
· Specific knowledge and experience relating to our work including:
· Domestic violence and abuse legislation
· Therapy and counselling
· Working with children and young people
· Mental health
· Food and fuel poverty
· Welfare Rights
At this time we are specifically looking for up to four individuals with experience of at least one of the following areas:
· Charity Finance including budgeting and year end accounts (Treasurer Role).
· Working with young people and children including experience of Ofsted.
· Corporate Social Responsibility and who have a network with businesses within the region.
· Income generation including the development of Social Enterprise.
· Developing communications strategy including social media.
Applications from those without these specific skills are also welcome and individuals from minority communities will be especially welcome. Survivors of domestic violence and those with lived experience of poverty and associated challenges, who have not been users of Salcare’s own services over the last 12 months, are also particularly welcome.
Wells Cathedral Chapter is seeking a colleague as Chapter Member and Chair of the Finance Committee to join them and the wider team in developing the Cathedral’s life as a place of worship and service, a heritage site of remarkable beauty, and a globally recognised destination for pilgrims and visitors.
Applications close at: 9 a.m. Monday 10th June 2024.
Location: Wells Cathedral Offices, BA5 2UE
About the City of Wells
Situated on the edge of the Mendip Hills in the County of Somerset, Wells is one of England’s most beautiful and compact cities. Built around the beautiful Cathedral of St Andrew, its picturesque surroundings include a charming market square and high street, the Bishop’s Palace, and the magnificent Vicars’ Close, Europe’s oldest continuously inhabited street.
About Wells Cathedral
Wells Cathedral deservedly has gained an enviable reputation for its lovingly maintained gothic architecture, world-class music, and its ministry. Underpinning the life, worship, and ministry of the Cathedral is a diverse organisation where a lot is achieved with modest resources. It oversees a diverse tapestry of activity:
- A world-class music foundation
- A works and estates department
- A team of virgers
- The Cathedral library and archives
- An education, learning, and outreach programme
- Finance, HR, and administrative functions
- Volunteer management
- Trading companies
About the role
The Chapter body is the custodian of the Cathedral and its precincts, and we are dedicated to the care and conservation of these wonderful assets, so they may enrich lives for centuries to come.
As a non-executive member of Chapter and trustee, your role will be critical to the leadership of the Cathedral.
As a member of Cathedral Chapter, the Chair of the Finance Committee will work strategically to support Chapter in ensuring good financial oversight and will work closely with the Chief Operating Officer and Chief Finance Officer to enable the effective financial management of the Cathedral. This will include developing a financial plan to align with any revised strategy, overseeing effective governance, budget planning, information management and reporting. In addition, this role has oversight of the Cathedral’s investment portfolio.
The Chapter is the Board of Trustees for the Cathedral, a registered charity, and has the ultimate responsibility for directing and overseeing its affairs – as a place of worship and a community of service, as a significant building and a heritage site of remarkable beauty, as a venue for events and as a globally recognised destination for pilgrims and visitors.
Members of Chapter come from a variety of backgrounds and seek to work collegially in their leadership and responsibilities as they take forward the ministry and mission of a Cathedral which has been servicing Wells and the County of Somerset for almost 850 years.
The objects of the Chapter are:
a) to advance the Christian religion in accordance with the faith and practice of the Church of England, in particular by furthering the mission of the Church of England;
b) to care for and conserve the fabric and structure of the Cathedral Church building;
c) to advance any other charitable purposes which are ancillary to the furtherance of the purpose referred to in sub-paragraph (a) or (b).
Who we are looking for
With considerable background in finance as either an executive leader or leader of a specialist finance function, the next Chair of the Finance Committee and Chapter Member will be committed to working with the other members of Chapter as they develop the strategy and plans to bring the mission and vision of the Cathedral to life.
They will understand the role of good governance and shared leadership in a complex organisation and will be able to contribute to the wider agenda of the Cathedral as well as lead on finance.
They will have wisdom and kindness in their leadership and enjoy motivating and developing the team around them. People from all areas of the organisation will find them approachable as they stretch thinking and share ideas.
They will be committed to learning and growing with other members of Chapter and personally as the Cathedral develops into its newly established charity status.
The ability to untangle complex figures and interpret them to others who may not be financially minded is key in this role. A strong financial background is essential, together with the ability to challenge and assimilate views to operate collegially whilst being mindful of the Cathedral environment and governance requirements.
Non-executive members of Chapter will be communicant members of the Church of England, or of a church with which it is in communion. Further information is set out in the Cathedrals Measure 2021 and from Rule 83(2) of the Church Representation Rules*. For any further clarification on these points, or should you have a query, please get in touch with Rebekah Abbott.
*83(2) In these Rules, ‘actual communicant’ means a person –
(a) who has received Communion according to the use of the Church of England or a Church in communion with it at least three times during the 12 months preceding the date of the person becoming a member of a body the eligibility for membership of which depends on a person being an actual communicant, and
(b) who either is confirmed or ready and desirous of being confirmed or is receiving Communion as referred to in paragraph 1(b) of Canon B 15A (communicant members of other Churches subscribing to doctrine of Holy Trinity).
Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.
Applications for this role close at 9 a.m. Monday 10th June 2024.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Home-Start in Suffolk is seeking up to four individuals to join our Board of Trustees to offer strategic support and guidance to Home-Start in Suffolk. You will join a strong, committed Trustee Board and help strengthen further the breadth of experience.
We are specifically interested in individuals with some of the following experiences:
- We want to ensure the voice of our clients is informing our governance and welcome applications from those with experience of our work this may be as a previously supported family or volunteer.
- We would like candidates with experience and strong expertise in marketing, networking, or expertise in volunteer management.
- We work across the county and are keen to have a geographic representation on our board. Currently, we have less representation from West Suffolk, Babergh and Waveney so would encourage applications from people living or working in these areas.
- We are also keen to bring further diversity and perspective to our Board. This might include experiences of life on a low income, your challenges in parenting or childhood or receiving support, migration or being in a minoritised racial community, being LGBT+ or in a family with this experience or living with a disability. Your diverse experience can help us as a Board better understand the wider range of families we aim to support.
If you are interested but don’t meet any of the above suggestions, please still get in touch as we will consider a variety of roles and experiences.
Previous experience of being a trustee is welcome but not necessary - we can provide a supportive environment for those wishing to gain their first trustee role.
If this sounds like your type of role, we would love to hear from you!
We hope you will consider making an application. If you have questions about the role and would find it helpful to have an informal conversation, please contact Home-Start in Suffolk and we will be happy to arrange a call. To make an application, please provide:
Your CV – which should include a summary of your relevant experiences.
Supporting Statement – Please prepare a statement (no more than 1 A4 page) that sets out why you are interested in this appointment and highlights the experiences and qualities you believe will help your success in this role.
Please also inform us of any dates when you are not available for interview.
Interview dates: Interview dates will be mutually agreed and held via Teams/Zoom
The application
A standardised scoring system is used to ensure fair shortlisting of candidates for interviews.
If written format is not your preferred method of communication, we can offer the opportunity to apply via voice note or video recording instead. Simply contact us to discuss this option.
Please let us know if we can help you in overcoming any barriers to support you in making an application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Summary
We are looking for a new Chair of Trustees who will offer strategic and supportive leadership to our highly effective, collaborative and committed Board. The Chair leads the board, ensuring that it governs the charity effectively, in service of the charity's vision and mission. The Chair leads in an inclusive way, supporting the Board to work together well, and providing support and challenge to the Chief Executive. The Chair is also an ambassador for the charity.
Chair role & responsibilities
Provide strategic leadership to the charity and the Board, ensuring that Glass Door achieves its mission with the interests of Glass Door's guests at its centre.
Work collaboratively with the CEO, staff and volunteers to achieve our mission and optimise the relationship between the Board and Glass Doors's staff and volunteers.
Provide leadership within the Board, ensuring that it fulfills its responsibilities for the governance of the organisation and promoting governance among fellow Trustees, providing clarity around boundaries between governance, management and operations.
Plan and chair the bi-monthly board meetings and the AGM, with colleagues as appropriate and liaise with the CEO, Company Secretary and Governance Trustee with regard to setting up meetings, agenda items and annual report content.
Facilitate meetings ensuring all have equal involvement in discussions, clarifying any uncertainties, confirming decisions made and actions to be taken and ensuring effective time management of meetings whilst providing appropriate periods of discussion and reflection.
Act as a spokesperson and figurehead for Glass Door when required.
Support Glass Door functions and events eg attendance at supporter events.
Support the Head of Fundraising & Major Donors with the cultivation of high-level donors, occassionally attending meetings where value can be added.
Represent the Board at staff Town Hall meetings.
Support the team liaising with partner churches and statutory authorities as required and be the public face of Glass Door in the local community.
Liaise with the CEO and he Board to keep an overview of the charity's affairs.
Provide supervision and support to the CEO as necessary in addition to planned monthly/bi-monthly 'catch up' meetings and, with the People Trustee, lead the CEO's annual performance review.
To act as final stage adjudicator for disciplinary and grievance procedures if required.
What we are looking for
Experience of being a Trustee, ideally in the third sector, and an understanding of the legal responsibilities and liabilities of a Trustee/Director.
A keen sense of strategic purpose.
Strong leadership skills, able to foster and promote a collaborative team environment and an inclusive and collaborative leadership style; able to inspire and support everyone to participate on an equal footing.
An ability to facilitate, mediate, influence and respect the confidences of colleagues. The ability to listen and engage effectively. You are comfortable with challenge and debate and are able to encourage that in others whilst fostering a collaborative board environment.
Excellent presentation and communication skills.
Advocate and ambassador - possess gravitas to lead the organisation and be able and willing to champion Glass Door.
Demonstrate a strong and visible passion and commitment to Glass Door's guests and ensure that the interests of our guests drive the decisions of the Board.
A strong personal commitment to equity, diversity and inclusion.
A willingness to devote necessary time and effort to your duties as Chair and be available and responsive (e.g. when things sometimes 'come up' that require the Chair to advise, support or give consent to).
What's in it for the new Chair?
Our vision is a world where no one has to sleep on the streets of London and we're working every day to achieve this. Your role as Chair will offer you an incredibly reqarding experience to use your skills and collaborate with the rest of the Board and staff members for the benefit of people experiencing, or at risk of homelessness.
For more information please see the full role description and Glass Door information pack attached,
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cornwall Air Ambulance operates 19 hours a day, 365 days a year, delivering over 1100 critical care missions annually across Cornwall and the Isles of Scilly. As the first helicopter emergency medical service in the UK, Cornwall Air Ambulance holds a special place in people’s hearts, whether resident or visitor to the county. Thanks to their generosity, our Charity can not only continue to grow, but also embrace innovation and encourage aspiration.
We are now seeking to appoint a new Chair to lead our Trustee Board. With previous experience of high-level board operations, you will be comfortable in a senior, public facing role. You will also have a sound understanding of what good governance looks and feels like. Demonstrating sound judgement and leadership, your ability to control and manage meetings is critical, encouraging scrutiny and respectful challenge, ensuring everyone’s voice is heard and that the Board remains focussed and strategic.
For further information about Cornwall Air Ambulance Trust, the role and how to apply, please download our information pack. We look forward to hearing from you.