Office Assistant Jobs in Westminster, Greater London
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At The Lullaby Trust our vision is clear: a world where no baby dies suddenly or unexpectedly, and every grieving family gets the support they need. We exist to keep babies safe and support bereaved families.
We give families a safer start to life and create a supportive space for anyone whose baby or infant has died suddenly or unexpectedly. We empower families and health professionals with trusted advice on keeping babies safe, backed by research, and provide grieving families with bereavement support, side-by-side.
Since 1991 we have reduced the rate of Sudden Infant Death Syndrome by 82% and saved the lives of over 32,000 babies. But our work is not over, as three babies still die suddenly and unexpectedly a week.
As the Supporter Engagement Officer, you’ll create opportunities for our amazing supporters to connect with and drive our work through various means of individual giving. You'll create engaging communucations, ensuring that our donors feel valued and understand the impact they're having on babies and their families, and you'll develop key appeals and individual giving activity to drive growth in these income streams.
You will:
- Manage the development of individual giving income streams, including legacy giving, regular giving, one-off gifts, in memory giving and new products
- Co-ordinate key engagement activity, such as the annual supporter Thankathon and Impact Report
- Oversee administration and stewardship of individual giving income
- Manage the promotion, sale and distribution of Lullaby Trust merchandise
This role can be offered as a hybrid role (with approximately one day per week in our London office) or fully remote, with occasional visits to the office for meetings or staff days as necessary; the two salary ranges above reflect this. The 21 hours could be worked across 3-5 days per week.
It is a key time to be joining The Lullaby Trust as we develop our new brand positioning, new website and creative direction, to help us reach more families and supporters than ever. We are a friendly, flexible employer and want to create a diverse and inclusive work environment for everyone.
If this excites you, we would love to hear from you. For more information on the role and how to apply, please download our job pack
For every baby. For every family. Forever. Together, we can keep babies safe.
Please do not use AI software to generate your application answers; it is usually obvious when this has been done as the answers generated tend to then be exactly the same as other candidates. We'd love to see what you can uniquely bring to the role.
The client requests no contact from agencies or media sales.
Are you passionate about market research and championing the use of insight?
Do you have good knowledge of market research methods and applying these to meet different business needs?
If so, you could be the Senior Customer Research Executive we're looking for.
About the role
In this critical market research role, you’ll champion the voice of our customers by ensuring their needs and expectations are understood and put at the heart of the British Heart Foundation (BHF)’s work. And through your work, you’ll play a part in helping us achieve our vision of a world free from the fear of heart and circulatory diseases.
You’ll work with teams across the charity including marketing, product, retail, and health to develop insight plans, manage research projects and deliver insights to inform decision making.
In this role, you’ll inspire colleagues to value insights and evidence. Your work will help teams see the power of using insights to shape their decisions and strategies.
Using a variety of quantitative and qualitative tools and methodologies, you’ll run in-house research projects end-to-end. You’ll carry out data analysis and provide actionable insights to internal stakeholders such as by delivering reports, debriefs and workshops.
You’ll also manage projects that are outsourced to external research agencies – including procurement, project management and quality assurance throughout the project.
This role sits within the Customer Insight and Analysis team, a team of researchers, data and digital analysts, and data scientists. We work across the BHF to ensure the organisation’s strategy is led with high quality, timely intelligence, and our colleagues can access high quality insight to support decision making, drive growth and improve our products and services.
Working arrangements
18-month fixed term contract, covering an internal secondment.
This is a blended role, where your work will be dual located between your home and our London office.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview.
About you
Naturally analytical and curious with in-depth knowledge of qualitative and quantitative research methodologies, you’ll have impeccable attention to detail with an eye for accuracy.
You’ll have experience conducting a range of research projects, in a pure market or social research function (agency or client-side).
With strong communication skills and demonstrable experience of building effective working relationships with key stakeholders, you’ll be confident working with colleagues at all levels.
With strong project management skills and the ability to make complex data tell a story, you’ll be able manage a varied and fast paced workload and conduct research to high ethical standards.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
First stage interview: Candidates are emailed a task to complete in the 30 minutes after their Microsoft Teams interview.
Second stage interview: Candidates are asked to complete a 30-minute task in the time just prior to the Microsoft Teams interview. You will then be asked about the task within the interview.
Our vision is a world free from the fear of heart and circulatory diseases.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea’s Income Generation department works across the organisation to provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through our hard work, Battersea is able to make sure we can be here for every cat and dog, now and in the future. Our talented and award-winning team is vibrant and ambitious, and it’s an exciting time to work at one of the country’s most loved and best known animal charities.
We are looking for someone to join our Public Fundraising Team as a Senior Challenge & Public Events Officer, to independently manage and have overall responsibility for leading on the planning and delivery of a pilot bespoke running event happening in May 2025.
The ideal candidate will have experience of project managing large-scale events with exceptional organisational skills; developing multi-channel marketing plans; developing and delivering complex stewardship journeys, and have strong relationship management skills.
Please note that this is an 8-month opportunity, of 21 hours per week. Due to the time-sensitive nature of planning this event, we are looking to have someone in post by mid-October. Please take this into consideration when submitting your application.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 2nd October 2024
Interview date(s): Rolling basis - Early applications are encouraged as the role may be closed early if the opportunity is filled.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for an experienced Head of Finance for our small and energetic Accounts team. The School of Philosophy and Economic Science is a registered educational charity offering courses to adults, both in person and online.
This position gives you an opportunity to get involved in all aspects of charity finance, from managing a team to reporting to the Trustee board, coordinating budgets and overseeing our annual audit. It's a busy and varied role.
The Head of Finance reports directly to the charity's General Manager and Treasurer.
The purpose of the role is twofold:
- To maintain and improve accounting reporting and controls
- To manage, support, and develop the Senior Accountant and Accounts Assistant
This is a true hybrid role, working from home with two days a week in our West London office. We offer 28 days of annual leave a year, with Bank Holidays and the period between Christmas and New Year in addition to this leave.
SPES offers courses in Philosophy, Economics and other subjects founded on spiritual principles expressing the natural laws applicable to humanity.
The client requests no contact from agencies or media sales.
About HMFC
Are you interested in joining a team that is seeking to support everyone's life journeys?
Heathrow Multi Faith Chaplaincy (HMFC) is a Charity based at Heathrow Airport working with both passengers and staff of all faiths and none. If this is something you might be interested in then click on the link below.
What we are looking for
We are looking for an experienced administrator who can work respectfully with everybody, who is both a team player and able to work independently, you must have high standards of integrity and be able to keep confidences. You will be able to prioritize tasks to meet multiple deadlines and have strong organizational skills. Some of your duties would include:
I. Personal Assistance & Administration supporting the Head and Deputy Head of HMFC.
II. Governance Support
III. Verification and data administration
IV. Coordinating specific projects
What we provide
We provide 25 days annual leave + Statutory Bank Holidays, and pension where the current maximum contribution made by HMFC is 7% of salary and the minimum contribution made by an employee is 5% of salary/ eligible earnings
Please refer to the attachment below for the full job pack and person specification.
The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Head of Evaluation (Targeted Projects)
Reports to: Assistant Director of Impact, Programmes and Partnerships
Salary: £64,500
Contract: 12 month – Fixed term
Location: Central London/Hybrid*
Application closing: 9:00am Monday 14th October 2024
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Absolutely central to this is designing, commissioning and managing complex and rigorous impact evaluations with experts in the field. The new government has an ambition to halve knife crime within a decade, and we’re anticipating opportunities to work with them to build evidence on new approaches to tackling violence involving children. Your role will focus on creating and making the best of those opportunities. You will:
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Serve as a senior member of the team. YEF is buzzing with activity and in order to prevent any bottlenecks, we need to expand our senior capacity.
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Run and manage closed calls for complex evaluations commissioned under Targeted Projects. For each of the programmes we work with, we find and appoint independent evaluators.
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Expertly manage relationships with key stakeholders. Aside from evaluators, we work closely with other grantees and partners.
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Represent YEF at governance meetings and other external engagements. We’re passionate about our mission, proud of the work we’re doing to get there, and we’re keen to share this with stakeholders.
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Provide support and counsel to our team of Senior Evaluation Managers and Evaluation Managers. This team closely manages over 35 efficacy trials, over 20 pilot studies and even more in the earlier stages of evaluation.
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Tightly manage and quality assure evaluations commissioned under Targeted Projects. YEF has set processes to maintain high standards and rigour. This role will ensure all evaluations adhere to these.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
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Please share why YEF’s mission is motivating you to apply for this role.
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Give clear examples where your experience directly relates to the “About You” section in the JD.
We aim is to reflect the diversity of the communities we intend to serve at all levels of our organisation and encourage applicants from Black, Asian or other minority ethnic backgrounds.
The client requests no contact from agencies or media sales.
Battersea’s Finance and Corporate Services incorporates a range of functions that support the rest of the organisation, working strategically and collaboratively to ensure that Battersea can be here for every dog and cat.
We are looking for someone to join our team as a Risk Manager, to manage and improve Battersea’s existing enterprise risk management approach at a strategic and operational level.
To be successful in this role, you will have strong experience of being a risk leader, a comprehensive understanding of enterprise risk management, and practical application of risk management across a similarly sized organisation, with significant analytical skills.
More about Battersea:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you:
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!
Equality, diversity and inclusion at Battersea:
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 2nd October 2024
Interview date(s): w/c 7th October 2024; w/c 14th October 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Over the last few years, NHYC has grown to a team of over 50 staff. This role will add capacity to our current Admin Team, supporting the organisation with increased demand around finance, admin and resources. You will work as part of a small, yet critical team to ensure the organisation and our services run smoothly. You should be well organised, a great communicator, and experienced in or willing to learn financial procedures. The role is based at our day centre in Camden.
- Salary £27,144 – £29,952
- Deadline: 9am Monday 23 September
The client requests no contact from agencies or media sales.
I’m looking to speak to a Digital Marketing specialist, with great copywriting skills and experience running Paid Ads, including Facebook Advertising and Google Ad Grants. You will join a global children’s charity, as their new Digital Marketing Assistant, committed to ending the global education crisis and unleashing the potential of the next generation. The role is offered as 4 days a week, with flexibility to work from home 3 days, and 1 day based in their Central London office.
I’m looking to speak a creative and technical digital marketer who has experience running paid media campaigns, email campaigns, SEO set-up and tracking, CRM experience and capturing landing pages. You may have developed your experience at an agency, at a charity or an organisation who understand audience acquisition. You will have a ‘can-do’ attitude, be able to juggle multiple tasks simultaneously and be a collaborative team-player.
If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas.
You will join a passionate team, who offer great benefits;
- An inclusive environment, they are in their second year of trialling an innovative 4-day-working-week trial, with the office closed on Fridays.
- Travel – opportunities to visit global projects and attending the annual United Nations General Assembly in New York
- Regular in-house training
- Salary £28,000+
Please apply today with your CV (with clear examples of your fit with the above), to start the conversation. Applications will be reviewed on a rolling basis, and if it’s good fit, I will be in touch to organise a time to talk.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Recruitment are delighted to be working with England’s largest social work charity that aims to create social change for children who do not have a safe or stable home by developing excellent social work practise, leadership and innovation. Due to growth , a new post has been created for an Assistant Accountant to join the team. As Assistant Accountant, you will be responsible for proactively supporting the Finance Manager in the effective management of the charity’s finance function. You will work on a variety of accounting areas including management accounts. The organisation offers some great benefits including study support. This is a permanent, full-time role with flexible working options considered, however travel to their central London office is expected once a week.
Who are we looking for?
Ideally, candidates will have 2 years’ experience in Management Accounting or a Financial Accounting role. You will possess advanced Microsoft Office skills (especially Excel) and the ability to use IT to ensure personal effectiveness is essential for this role. Having a part accounting qualification (ACA/ACCA/CIMA) and experience of using Xero accounting package would be an advantage although not essential. You will have strong written and verbal communication skills with excellent attention to detail and be able to communicate financial information clearly to non-financial managers. Experience of a similar role within the charity sector would also be a bonus however it is not essential for the role.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
Investment Director - Diversity Focused Fund
Location: London/Hybrid
Department: Big Issue Invest Head Office
Contract type: Permanent
Hours: 35
Salary:£70,000 - £75,000 depending on skills and expereince.
We are looking for a socially equitable Investment Director to join one of the UK's leading Social Impact Investors.
We encourage and welcome applicants from all members of the community and particularly applications from those who are underrepresented in our sector – women in senior roles, people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA, and from different socio-economic and educational backgrounds.
The Investment Director will lead the Growth Impact Fund which has been designed to address structural barriers facing entrepreneurs from underrepresented back grounds. You will be working closely with Joint Venture Partner – UnLtd. in managing the existing portfolio of diverse social enterprise clients on behalf of the fund.
You will have an understanding of investment from origin, investment and portfolio management to potential exits and a considerable understanding of the financial needs of social enterprises.
You have strong end to end investment tracking skills, the ability to build trust and credibility with stakeholders alongside the ability to negotiate and utilise sales skills when building new business.
If this sounds like you and you are a supporter of our work then please see the attached Job Description for a fuller summary of responsibilities, skills, qualities and experience required for the role.
Big Issue Invest is part of the Big Issue Group which brings together media, investment and service initiatives under the one aim of creating solutions through enterprise, to unlock social and economic opportunity for the 14.5m people in the UK living in relative poverty to earn, learn and thrive.
The Big Issue Invest and Big Issue Group are strongly focused and striving towards equal opportunities and committed to promoting and enhancing diversity, equality and inclusion.
Salary and Benefits:
- Salary is in the range of £70,000 to £75,000 per annum dependent on skills and experience.
- 25 days holiday plus bank holidays that grows incrementally service.
- Flexible working policy
- Pension scheme
- Private Health care cover
- Enhanced Family benefits
- On-going learning and development
- Employee Assistance programme to support your health and wellbeing
- Perkpal Benefits scheme
Workplace details
The role is based in the Big Issue Head Office in Finsbury Park, London.
Closing date – 02 October 2024 (23:59pm). Please note that we may shortlist and interview before the role closes so please apply asap.
Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm) and Big Issue Changing Lives Community Interest Company.
REF-216896
Aspire’s Welfare Benefits programme is a telephone-based service supporting over 400 clients a year, providing specialist advice and ensuring they are receiving all the benefits that they are entitled to.
We’re looking for someone to join our busy team to provide administrative support and ensure our service is running efficiently. As the first point of contact for those seeking our help, you’ll be an excellent communicator, skilled in drawing out key information and confident in using that to prioritise cases. Excellent administration and computer skills are a must. This is a busy role where you’ll be speaking with clients every day and getting to see the difference that you are making. Full training will be given so you don't need previous benefits experience as long as you have a desire to learn.
This is a hybrid role, and the frequency of visits to Aspire’s offices is negotiable. We are also willing to consider this as a 28 hour a week role for the right candidate.
To apply, please send your CV and a cover letter explaining how you meet the requirements of the job. Please note, since communication skills are vital in this role we will not accept AI-generated letters.
Closing date 27th September. Interviews on the 1st and 2nd October.
Benefits
Life Assurance Pension contribution * Aspire Leisure Centre Membership * 27 days holiday rising to 30 after 3 years service * Cycle to work scheme * Eye test vouchers * Uniform
REF-216 752
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an enthusiastic Learning & Development Advisor to join our team and drive impactful training initiatives. If you're ready to shape the future of our workforce, we want to hear from you! Grow your career with NFER as an L&D Advisor and make a positive, lasting impact in a leading independent charity with a worldwide reputation.
Salary: £35,000 to £40,000 per annum, non-negotiable
We also offer 30 days annual leave plus 4 paid closure days, 10% pension contributions, enhanced maternity/parental leave, and flexible working from day one plus much more.
Location: Hybrid, Slough. The team typically work 1 day a week (Wednesday) in the office.
Hours: This role is available full-time (35 hours) or part-time 80%. We offer other flexible working options such as compressed hours too available from day one. Happy to discuss this with you.
Job Type: Permanent
JOB DESCRIPTION
As the L&D Advisor, you’ll support our organisational goals by designing, implementing, and evaluating training and engagement programmes that enhance the skills and knowledge of our workforce. Working under the direction of the Head of HR, this role focuses on meeting business needs through targeted learning interventions and fostering a culture of continuous professional development (CPD). Additionally, you will ensure effective onboarding practices, coordinate activities that promote an inclusive culture, oversee compliance training, and support our early careers programme.
Today’s challenge: We are in the exciting position of building our Learning & Development offering from the ground up. Our employees’ skills and knowledge are fundamental to our organsation so we are looking for someone who can take us on this journey and ensure we have the right skills to meet the modern-day business demands. It’s going to be a varied role as we have much to do, so a passion for all things L&D is what you need.
PERSON SPECIFICATION
If you meet 70% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need.
- Experience in coordinating, designing, delivering, and evaluating high-quality and engaging online and blended training programmes.
- Excellent facilitation skills, with experience of delivering workshops in both virtual and in-person environments.
- Demonstrates creativity and resourcefulness in problem-solving.
- Consistently organises tasks effectively.
- Excels in communicating and building relationships with team members and stakeholders.
- Ability to quickly understand new information and concepts and effectively translate them into tailored learning materials and resources.
- Eagerness and capability in learning new digital tools and systems.
- Effectively coaches and motivates individuals and teams.
WHY NFER?
At NFER, our primary focus is on making a positive impact rather than pursuing profit. We are a respected independent charity, recognised as a trusted source for education resources, research evidence, and insights worldwide. We foster collaboration and flexibility, allowing you and your manager to tailor your work approach to meet customer, team, and personal commitments effectively. Moreover, we prioritise equality, diversity, and inclusion, striving to promote fair employment practices and equal opportunities for all within our organisation.
Other roles you may have experience of include: Learning and Development Advisor, Training and Development Manager, Training Manager, Talent Development Specialist.
We are reviewing applications regularly as part of an ongoing recruitment process. Please see our Job Application pack for more details about the process
If you’re looking for a place where you can put your heart, soul, and skills into making a difference, then you could be our next L&D Advisor and we want to hear from you. Apply via the button shown.
The client requests no contact from agencies or media sales.
Job title: Service Manager - Night Shelters
Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ
Contract type: Permanent
Reporting to: Head of Operations & Service Development
Hours of work: 35 hours per week (5 days per week)
About you
As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK. This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness. We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.
What you will do as part of our team
The Service Manager is responsible for the following:
Service delivery
· Lead all aspects of the planning, preparation, and delivery of the night shelter service.
· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery.
· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience.
· Manage the rota across three night shelters to maintain adequate staffing at all times.
· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance.
· Ensure all staff are fully aware of service provisions, requirements, and expectations.
· Lead the continuous improvement of the shelter service to better meet guest needs.
· Ensure due diligence is performed, and that reporting and records are accurately maintained.
· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits.
· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff.
· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests.
· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register.
· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.
· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices.
Management
· Manage and supervise a seasonal staff team of approximately 40 individuals.
· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management.
· Lead the recruitment and training of seasonal shelter staff.
· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership.
· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies.
· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures.
· Regularly monitor the quality of support and service by conducting site visits to the night shelters.
· Organise and deliver a comprehensive training programme for shelter staff.
· Facilitate regular supervision and team meetings to promote effective teamwork and communication.
· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping.
· Provide timely support, advice, and guidance to staff as needed.
Service Development and Planning
· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan.
· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan.
Additional
· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.
· Provide up to date, shelter specific information as appropriate, for cross organisation usage
· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.
· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Person Specification
Essential:
· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups.
· Experience in leading a service and managing frontline teams.
· Demonstrated problem-solving abilities through proactive learning.
· Understanding and appreciation of trauma-informed care.
· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles.
· Ability to work independently, with strong decision-making skills and initiative.
· Highly organised with excellent time-management abilities.
· Exceptional communication skills, adaptable to various styles and approaches.
· Strong IT proficiency, including advanced Microsoft Office skills.
· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided.
· Proactive approach in resolving challenging situations and achieving desired outcomes.
· Empathetic and professional in handling challenging circumstances.
· Ability to implement and adhere to health and safety, HR, and operational policies.
· Strong commitment to equal opportunities and diversity.
Desirable:
· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications.
· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely).
· A lived experience of homelessness.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Risk & Research Officer.
The Senior Risk & Research Officer will support high value fundraising teams by providing first-class due diligence services. This will include conducting risk assessments on talent, high-profile supporters, philanthropic donors, corporate organisations and foundations. We are looking for someone with proven experience of due diligence in a charity or similar organisation.
Act now and apply online.
Closing date: 9am Thursday 26 September 2024.
Interview date: w/c 7 October 2024
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London (change to Scotland address if appropriate) and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.