Office assistant volunteer roles

Volunteer Sunday Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for Sunday volunteers to support our reopening.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, as a 11am-2pm shift, a 2pm-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

Job Title: Personal Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme. 

Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.

Key Responsibilities:

Administrative Support & Coordination:

• Manage meeting schedules, appointments, and internal calendars.

• Organise virtual events, staff briefings, and team check-ins.

• Support in planning and executing internal conferences or training sessions.

Data & System Management:

• Maintain and update internal databases and contact lists.

• Implement and uphold procedures and administrative systems.

Staff Liaison & Communication:

• Act as a point of contact between managers and teams.

• Assist in internal communications and task follow-ups.

General Administrative Tasks:

• Contribute to internal meetings with updates and suggestions.

• Provide ad hoc administrative support to leadership and teams as needed.

Required Qualifications:

Education:

• No specific degree required, but relevant administrative or office support experience is preferred.

Experience:

• Prior experience as an administrative or personal assistant is an advantage.

• Familiarity with coordinating meetings, managing data, or supporting organisational logistics.

Skills:

• Strong written and verbal communication.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, particularly Word and Excel.

• Proactive, professional, and able to work independently or collaboratively.

• Strong team player with attention to detail.

Benefits:

• Gain valuable administrative and coordination experience in the nonprofit sector.

• Receive support and mentorship to build confidence and skills.

• Work flexibly in a fully remote setup with a collaborative team.

• Build your network within a mission-driven cultural organisation.

• Reimbursement of local travel expenses (if in-person support is required for specific events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer Personal Assistant/Office Manager. This role is ideal for an individual with experience as a P.A./Manager looking to work within the charity sector. 

Responsibilities typically include: 

• Acting as a first point of contact for enquiries: (email/calendar management and phone calls, managing diaries 

• Typing, compiling, and preparing reports, presentations, and correspondence. 

• Miscellaneous tasks to support the CEO which will vary according to projects and tasks but could include fundraising, event planning, social media, community outreach, press & PR. 

• Managing databases and filing systems. 

• Implementing and maintaining procedures/policies & administrative systems 

• Forming a relationship with our clients as they are part of the community. 

Essential skills for this role are: 

• Organisation skills: The ability to prioritise tasks, manage time, and keep track of deadlines is crucial.  

• Communication skills: should be able to communicate effectively in writing. 

• Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

• Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

This is an exciting opportunity to contribute to a worthy cause. The organisation has a warm and friendly atmosphere and will be extremely rewarding for the candidate. 

Job Title: Admin Assistant                                                                               

Reports To: Department Manager 

Location: Remote 

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
Solta o Jogo is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a dedicated Admin Assistant to support the day-to-day coordination and administrative operations behind this exciting and community-driven programme.

Position Overview:
The Admin Assistant will play a vital role in supporting communication, event coordination, documentation, and volunteer tracking. This position is perfect for someone looking to gain hands-on experience in nonprofit administration, event logistics, and team coordination. The role offers flexibility, skill development opportunities, and the chance to make a meaningful impact within the community.

Key Responsibilities:

Event Coordination Support

• Schedule and manage logistics for project events, workshops, and community showcases.

• Track bookings, rehearsals, and venue use to ensure a smooth timeline.

• Support RSVP management and communication for performances and activities.

Data & Documentation Management

• Maintain and organise project records such as attendance sheets, registration forms, and feedback.

• Ensure digital files are properly stored and accessible for all team members.

• Assist in compiling reports and summaries post-events.

Communication & Liaison

• Serve as a contact point for public and internal queries related to the project.

• Help coordinate communication between departments involved in the project (HR, Marketing, PR, Finance).

• Communicate with facilitators, artists, and partners to confirm details and provide logistical support.

Resource & Inventory Support

• Track inventory of promotional and event materials.

• Assist in coordinating procurement and delivery of materials for activities and performances.

Volunteer Coordination

• Monitor onboarding progress of volunteers engaged in Solta o Jogo.

• Assist with preparing and maintaining volunteer schedules.

• Provide administrative support during volunteer briefings and training.

General Administrative Duties

• Take meeting minutes and circulate action items.

• Help draft internal updates, task lists, and team reminders.

• Provide general clerical support as needed.

Required Qualifications:

Education:
No specific degree required, but experience in administration, event coordination, or office support is desirable.

Skills & Attributes:

• Excellent organisational and time-management skills.

• Proficiency in Microsoft Office (especially Word and Excel).

• Strong verbal and written communication skills.

• Attention to detail and ability to multitask efficiently.

• Friendly, professional, and proactive attitude.

• Ability to work independently as well as collaboratively with remote teams.

Benefits:

• Gain practical experience in nonprofit administration and cultural event coordination.

• Work flexibly with a remote, supportive team.

• Contribute to a vibrant, meaningful community project.

• Receive mentoring and transferable skill development.

• Local travel reimbursement for any in-person events or meetings (if applicable).

Equality Statement:

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we welcome applications from individuals of all backgrounds.

Do you have an interest in how technology can enable people with sight loss to live connected, independent lives? We'd love you to get involved in our Tech Hub to help people with sight loss develop the knowledge, skills and confidence to use everyday technology. We particularly need people who are comfortable with Android phones and tablets – training will be provided to support your knowledge.

The Tech Hub is based at RNIB’s London Grimaldi office on Pentonville Road and is part of our Eye Care Services Centre for Excellence.

How often will I be needed?

• 6 Hours per Month

Key requirements

• This role requires an enhanced criminal record check and 1 reference.

Location

Region

• Greater London

Additional location information

• RNIB Grimaldi Building 154A Pentonville Road London N1 9JE

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Good communication skills
• Patient approach to training
• Natural tech user

We are seeking a reliable individual (or individuals to share the role) to assist us in supporting our teams of volunteers who work across our three projects: FareShare Greater Manchester, EMERGE Recycling and Touch Wood, as well as our parent charity, EMERGE 3Rs.

With your organisational skills, you’ll assist the Volunteer Management Team in the administration of our volunteer programmes and help us with the day-to-day operation of the office.
This position presents an excellent opportunity to gain or refresh valuable transferable skills that can be used across a wide range of working roles in future. 

This role is shared between several volunteers; each covering different shifts, so we have flexibility in accommodating what hours you are able to offer us.

ABOUT EMERGE

We operate three initiatives:

* FareShare Great Manchester - the regional hub of national charity FareShare UK, which redistributes overstocked food to community initiatives and food banks, diverting it from polluting landfill

* Touch Wood - our reclaimed wood workshop, which takes wood destined for landfill or incinerators and prepares it for resale or upcycles it into crafted items

* EMERGE Recycling - a pioneering recycling social enterprise

The volunteer administration support role is one of the broadest ranging opportunities we have on offer; being a blend of many working practices, from general administration to assisting with recruitment. You will be working with a diverse range of individuals, from many different types of backgrounds and circumstances, so a friendly attitude and an interest in helping people are advantageous traits for applicants.

Typical tasks include:

* Answering and redirecting phone calls and greeting visitors

* Data entry

* Assisting with monitoring information

* Assisting with preparation of induction sessions

* Undertaking routine tasks, e.g. photocopying, laminating

* Preparing information packs

* Maintaining supplies of flyers and forms used for volunteer recruitment

REQUIREMENTS:

Organised and reliable

Good communication skills: comfortable speaking in person and on the phone in a polite, clear and friendly manner

Strong computer skills; particularly familiarity with Microsoft Word, Excel and Outlook

Accuracy and attention to detail

Good standard of personal presentation

BENEFITS:

A friendly, inclusive and supportive environment

Attainment / development of a wide range of CV-enhancing transferrable work skills, from admin procedures to teamwork and interpersonal skills

The opportunity to support a great cause and give something back to your community

Work reference available after 3 months in the role

Reimbursement of your local travel expenses

You will be required to complete introductory sessions before you are confirmed in the role.

When?  Once a week, Monday to Friday. All day or shifts 9:00 – 13:00 / 12:00  –  4:00

How often?Volunteers are typically involved for one shift a week.

GETTING TO US

We are just a 15 minute bus ride from Manchester Piccadilly, with our new base, Maynard House, located on new Smithfield Market, which is only a few yards off a main arterial route into the city, Ashton Old Road. 

Public Transport

The market site can be easily reached by a number of bus services, with the 219 being the most frequent.

If travelling to us by car, please be aware that many satnav systems wrongly direct drivers to the rear of the market site. Instead, please enter by the main gate on Whitworth Street East (off Ashton Old Road). There is plenty of free parking on site.

There is a bus stop immediately opposite the main entrance to the market.

Department: Facilities Team

Location: Teesside Hospice, 1 Northgate Road, Middlesbrough, TS5 5NW 

Time Requirement:Flexible to suit you (within office hours 9.00 to 17.00 Monday to Friday)

DBS Check needed:Yes

Age Requirements: From 18 years old plus
 

Role Summary:

We’re looking for someone to join Teesside Hospice in our Facilities Team Department to assist with general administration tasks associated within the team responsible for looking after Health & Safety, Maintenance, Property and Equipment.

We’re looking for volunteers to provide valuable administrative support to our Facilities Team. This team plays a key role in managing and maintaining vital resources such as office spaces, meeting rooms, and assets.

As a Facilities Admin Assistant, you’ll be helping to keep things running smoothly behind the scenes. The role can be busy at times, but it’s incredibly rewarding — you’ll be supporting a dedicated team that ensures we deliver the highest standard of care to people with terminal illnesses. Your contribution will help make sure local people receive the best possible care at the end of life.

Key Responsibilities

The role will include working with the Facilities team on different projects, including (but not limited to):

• Assisting with the filing and data entry of new systems and processes
• Input information gathered onto spreadsheets/databases and helping to produce reports
• Supporting with the preparation for audit and regular checks
• Updating and maintaining attendance records, rotas and data to our systems
• Maintaining confidentiality and handling sensitive information with care

Personal Qualities: 

• Excellent communication skills and approachable manner
• Ability to work in a busy environment and follow procedures
• Excellent and efficient administration skills, with a high attention to detail
• A good knowledge of Microsoft packages, particularly Excel & Word
• The ability to effectively plan, organise and prioritise workload
   
   

Training requirements:

As a Volunteer Administration Assistant, you will complete the following training:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role

Support and Supervision:

Your first line of support and for any enquiries will be the Facilities Team to support you in your role. 

Communications:

The Facilities Team will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge 

Benefits:

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role."

Main purpose of role:

To support the Fundraising Manager with all aspects of fundraising, with a particular focus on donor stewardship, and small grants/trusts/community fundraising.

The role will be hands on and has the potential for you to learn and develop a variety of fundraising skills.

Responsibilities and key tasks:

• To research and draft applications to small grants and trust.

• Proactively use the fundraising database to develop and manage supporters and ensure all activities are recorded accurately and in line with GDPR

• To assist the Fundraising Manager/Treasurer with the reconciliation of our income and financial processes.

• To assist the Fundraising Manager with the planning and collation of the annual and biannual major funders monitoring reports requests.

• General fundraising/administration duties, as and when required

• This role is expected to meet the minimum financial target per year.

Knowledge, Skills and Attributes

Essential

Excellent written and oral communication skills.  Ability to work independently and a strong team player. Strong relationship building and interpersonal skills and the ability to deal with a diverse range of people. Ability to deal with information in a confidential manner. Highly organised with ability to prioritise a varied and demanding workload. Confident IT skills including Microsoft Office. Desirable. Project management skills. Experience working in a voluntary sector preferrable but not essential.

IAPWA was founded in 2009 and aims to provide protection and improve the welfare of animals in need. We exist for the benefit of the animals who need our help and are driven by those who are passionate about providing this lifeline. Our achievements have and continue to be possible through the combined dedication of everyone within the IAPWA team who enable us to make an impact through the collective action we take.

THE ROLE

In February this year, we launched the pilot for our Youth Ambassador Programme, encouraging students between 11-18 to sign up and work towards becoming a Youth Ambassador for the charity through fundraising, raising awareness and animal welfare advocacy. We received a significant interest and are now in a position to have a super successful first full run out of the programme starting in September 2025.

As the Education Partnerships Assistant, you will be aiding the Partnerships Manager in running and growing this year’s programme, while also developing a new programme aimed at schools rather than individuals called the Educator Partner Programme, where schools and education institutions work towards being recognized as an IAPWA Educator Partner.

The role will involve:

• Youth Ambassador Programme Support: Assisting with the day-to-day coordination of the IAPWA Youth Ambassador Programme, including supporting young people aged 11–18 as they complete their activities and challenges to achieve ambassador status.
• Event and Presentation Assistance: Helping to organise and attend school visits, presentations, and award ceremonies, including communicating with schools and coordinating with community supporters.
• Volunteer Engagement: Communicating with Youth Ambassadors and their families, celebrating their achievements, and maintaining positive and inspiring engagement throughout their journey with the programme
• Content Creation: Supporting the creation of Youth Ambassador Programme resources, certificates, welcome packs, and promotional content.
• Educator Partner Programme Development: Assisting in the development of the new Educator Partner Programme for schools and educational institutions, including planning activities, recognition criteria, and outreach strategies.
• Promotion and Outreach: Supporting the promotion of both education programmes through social media, email campaigns, and direct communication with schools, students, and local communities.
• Administration: Maintaining accurate records of participants, communications, and achievements, and ensuring timely responses to enquiries.
• Feedback and Reporting: Gathering feedback from participants and schools to help improve the programmes and compiling monthly updates to share progress with the Partnerships Manager.

THE PERSON

• A passion for animal welfare (essential)
• Knowledge of the education sector, either as a former teacher or a parent with involvement in school proceedings (desired, but not essential)
• Non-profit experience (desired, but not essential)
• Excellent organisational and communication skills
• Resourcefulness
• Effective team player
• Ability to multi-task and manage time effectively
• Excellent attention to detail
• Proactive approach
• Problem solving skills

Location: Oxfordshire Discovery College, Didcot
Commitment: To be confirmed with the volunteer – expected minimum 4 hours per month
Reports to: Volunteer Manager

Role Overview

We are seeking a dedicated and detail-oriented volunteer to assist our charity with essential administrative tasks. Your contribution will help maintain efficient operations and support our team in delivering vital services to the community.

Key Tasks

As an Administrative Support Volunteer, your activities may include, but are not limited to:

• Supporting Facilitators: Assist in preparing programs for delivery, including printing and organising resources.

• Office Organization: Help maintain a tidy and well-organised office environment.

• Document Management: Organise and file physical and electronic documents, ensuring easy access.

• Data Inputting: Accurately input data into our systems and databases.

• Database Creation: Assist in creating and maintaining new databases, ensuring data is up-to-date and organised.

• General Administrative Support:

  • Answering emails and assisting with routine communications.

  • Preparing for events by managing logistics and resources.

  • Completing stock takes and keeping inventory organised.

Skills and Experience

• Attention to Detail: Ensure accuracy and precision in all administrative tasks, especially data inputting.

• Organisational Skills: Ability to manage multiple tasks and prioritise effectively.

• Basic IT Skills: Familiarity with Microsoft Office, Google Drive, and basic database management (training provided if needed).

• Communication Skills: Ability to work well within a team, including collaborating with staff and other volunteers.

• Previous Experience (Optional): Any prior experience in administration, data entry, or office work would be beneficial but is not essential.

What We Offer

• Training: Full training provided for all tasks.

• Flexible Schedule: Volunteer hours can be arranged to suit your availability.

• Regular Supervisions: Supportive check-ins to review your role and tasks.

• Wellness Action Plan: We prioritise volunteer well-being through personalised wellness plans.

• Make an Impact: Your involvement will significantly enhance our ability to provide services effectively.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

QuilomboUK is looking for a PR & Marketing Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports, and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society.

This role offers a great opportunity for the right person who is looking to; gain experience in marketing; develop their skills and management experience; or just simply ‘give something back to their community’. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

As a PR & Marketing Assistant at Quilombo UK, you will play a vital role in providing general marketing support while actively engaging in various marketing tasks to contribute to the overall success of our initiatives. This position offers opportunities for personal and professional development within the different units of Marketing, including Social Media, Images, Video, and Website. Your responsibilities will encompass a wide range of tasks, from data collection and report compilation to active participation in campaign organization and development. You will also be actively contributing to real-life marketing projects and playing a key role in planning, developing, and implementing effective marketing strategies. This role requires a proactive and creative individual who will promote our organization through various channels, manage social media presence, contribute to innovative marketing programs, and engage in comprehensive market research.

This role is perfect for an enthusiastic and creative individual who is eager to gain hands-on experience in various aspects of marketing, from strategic planning to social media management.

Main tasks:

• Working on real life marketing projects

• Planning, developing and implementing marketing strategies.

• Promote the organisation through Social Media channels , and through maintaining and updating information about the organisation. 

• Managing the organisation’s social media pages by posting updates and responding to comments and messages

• Submitting ideas for marketing programmes/campaigns designed to enhance and grow the company’s brand

• Organising marketing campaigns

• Creating, organising and delivering presentations 

• Conducting market research and analysing participants’ reports, questionnaires and surveys. 

• Using social media and website analytics to find out the effectiveness of ongoing campaigns and understand the way users interact with the site and social media posts. 

• Contribute to staff meetings, and other internal meetings with views and suggestions.

• Analyze information to provide actionable insights and recommendations to the Directors

• Receive and interpret briefings from the Directors, ensuring a comprehensive understanding of organizational objectives

• Develop and deliver clear and concise communication to internal and external stakeholders

• Translate briefings into actionable outcomes, coordinating with various teams and individuals

·

Training and support available:

• Social media

• Canvas

Skills:

Essential

• Strong written and verbal communication skills.

• Attention to detail

• Flexibility and willingness to learn new skills

• Problem-solving, planning and creative-thinking skills

• Time management and prioritisation abilities

• Tactical understanding of all primary social media platforms

• Knowledge and understanding of online and offline marketing tactics

• Good Teamworking skills

• Strong organisational skills

• Numerical skills, which includes analysing and compiling spreadsheets

• Social Media skills.

• Office based skills (Word, Excel, PowerPoint)

• Adheres to the organisation’s key objectives 

• Delivering quality work in a timely manner

• Self-driven

• Ability to multi-task and adhere to deadlines

Desirable

• Committed to working with the community with a passion for helping others less fortunate. QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

• Good Knowledge of market research techniques and database

• Previous experience working in an office environment, dealing with administrative tasks or using a product database.

When needed:

Willing to volunteer at least 12 hours a week, for a duration of 16 weeks as part of a Personal Development Program (PDP).

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

As a Community Workshop Assistant volunteer, you will be an invaluable part of the Birmingham team, supporting the hub to deliver frontline services. This role is an exciting and new opportunity to make a real difference within the wider community.

The accessible workshops are delivered primarily out in the community to Shelter clients and professionals however we may also deliver these by Microsoft Teams. The aim is to help empower clients to understand their rights and provide necessary support and signposting in areas such as temporary accommodation and budgeting. You will play a supportive role, helping the Housing Rights Worker deliver these workshops and being part of the development of future workshops. 

In addition, you’ll be developing your own knowledge and skills to support local people with a range of housing issues as well as providing practical support within the workshop. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community. 

Suggested Involvement: Approximately one day per month (can be more & can be flexible around your commitments) 

Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm. 

Location: Shelter Birmingham 38 Priory Queensway, Maple House, Birmingham, B4 7LA but this role will be within the local community. 

Supervised by: Birmingham Volunteer Coordinator

Why volunteer with Shelter? 

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Main Tasks include 

• Ensuring equipment is ready such as laptops and projectors 

• General administrative tasks (e.g. photocopying, scanning and filing).

• Help create a welcoming environment and being a welcoming face for clients attending the workshops 

• Handing out feedback forms & uploading feedback forms once the session is over 

• Supporting the Housing Rights Worker to facilitate the workshop

Skills and experience required 

• An interest in social welfare e.g. housing, welfare benefits, debt. 

• Good communication skills (this may be through experience of working with the public) 

• Ability to collaborate with a team. 

• Confident using IT including Microsoft Office programmes 

• Willingness to follow Shelter’s policies, including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection. 

Induction, learning & development 

To enable you take part in this opportunity Shelter will

• Provide a volunteer pack including a Handbook and all Policies and Procedures. 

• Provide an induction into your role

• Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training. 

• Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy. 

Benefits of Volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness. 

• Gain valuable work experience and enhance your CV. 

• Meet new people and be part of a great team. 

• Build your confidence and develop transferable skills. 

Project

There is a huge variety of tasks available to communications volunteers depending on the volunteers’ interests, experience and the activities going on within Voluntario Global at the time. Some of these tasks include:

• Creating content and updating the social media sites: Voluntario Global keeps people up to date with its work and spreads its message through the use of social media such as Facebook and Instagram. It is important to keep these pages up to date with recent activities and new volunteers, and communications volunteers can take on this responsibility. Volunteers will visit various projects or events throughout the week and take photos of the activities and the volunteers to post on Voluntario Global’s social media. They can also document what volunteers get up to in their free time.
• Writing blogs for the Voluntario Global website: Living in the city of Buenos Aires and visiting all the different volunteer projects, there are so many interesting things to write about. Voluntario Global’s website has a blog section for volunteer experiences, culture or current issues and many other topics which you will keep up to date. You have the option to write a few short blogs per week which will be posted onto the webpage and the Facebook giving people more of an insight into living in Buenos Aires and the volunteer experience.
• Interviewing: To ensure that Voluntario Global has up to date information on the volunteers, the projects and the coordinators working at the projects, you can take on the role of interviewing people. These interviews may be with current volunteers in English or Spanish, or with people from in the projects in Spanish and may be used in video form, or be typed up and used for descriptions of projects or website information.
• Translation: The Voluntario Global website uses both English and Spanish so volunteers can help translating information for the website or for the project descriptions.

In order to accomplish tasks, it is important that the volunteer possesses initiative, collaborative skills and empathy to join the activities of the different projects. It is also advisable you bring your own laptop to work more comfortably.

Availability

This program is available all year round. For communications volunteers, there are no fixed hours per week. The hours are flexible and adaptable, they will often depend on the needs of the organization each week and the availability of the volunteer.

Location and first day at work

The Communications Team will coordinate and run their main tasks in the office located in San Telmo. Weekly tasks are organized in two meetings each week, one on Mondays and one on Fridays to discuss what volunteers will be doing during the week and to share ideas and proposals.

Spanish Level Required

The Spanish level required for this role is basic. However a good level of Spanish helps and allows better development of some tasks. The communications coordinators speak English.

Minimum stay

8 weeks

Would you like to volunteer in a customer facing role at RNIB's Product and Advice Centre in London? Could you be the welcoming face of RNIB? Do you have good communication skills and enjoy meeting and helping people? We need friendly, enthusiastic people like you to give visitors to our building the best possible experience when they come to us for information about our products and services. Visits to our Products and Advice Centre are a great way of customers finding out about the products and services that RNIB offers, and give customers the chance to try and buy products.

The role involves welcoming customers and assisting customers to view and try products before they buy, recording purchases on the till (training will be provided) and some admin tasks such as using excel, checking stock lists and processing payments.

We are looking for volunteers with a welcoming and friendly nature, who enjoy interacting with people. Some experience of Microsoft Office and Excel would be great but is not essential.

The Product and Advice Centre team is a friendly and supportive team and ideally, you will have some flexibility to fit in with the needs of the Product and Advice Centre. Volunteers are needed from 10am until 4pm.

How often will I be needed?

• 1 Days per Week

Key requirements

• This role requires 1 reference.

Location

Region

• Greater London

Additional location information

• The Grimaldi Building, 154a Pentonville Road, London, N1 9JE. A five to ten minute walk from three nearby train stations: King’s Cross, Euston and St Pancras International.

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• Ability to use your own initiative
• Approachable & empathetic nature
• A welcoming and friendly nature
• Good Interpersonal Skills
• Microsoft Word, Excel and internet
• Willingness to work as part of a team
• Reliable, punctual and trustworthy