Chance to Shine are looking for a Finance and Office Assistant to join our small team based at the Oval Cricket Ground. Despite the challenges posed by the Covid pandemic, we are proud of how we have managed to adapt our delivery to ensure we are able to continue to help young people to play, learn and develop through cricket. The role would suit a well organised individual, with strong attention to detail, looking to further their career in finance. As a small team, this role will have the opportunity to support a wide range of administrative tasks within the Finance & Resources department. You don’t need to be familiar with cricket but being supportive of our aims and sympathetic to our values are vital

Job Title – Finance and Office Assistant

Salary - £21,000 - £23,000 per annum depending on experience

Contract Type – Permanent (Full time), 37.5 hour/week

Benefits - 8% non-contributary pension, private medical healthcare, life insurance, 25 days annual leave (with additional non-contractual time at Christmas when the office is closed), season ticket loan scheme

Location – London Office, The Kia Oval, London SE11 5SW

Reporting to – Management Accountant

Closing Date – 12th February 2021

Background

Chance to Shine has been at the forefront in the delivery of sport for good for over 15 years, with a far-reaching national programme that spreads the power of cricket to schools, hospitals and communities across the country. Our ambition of ensuring that every child has the opportunity to play and learn and develop through cricket has seen us reach more than five million children in over 16,000 states schools and 200 community projects. We are passionate about what we do, and pride ourselves on our inclusivity. At Chance to Shine we truly believe that cricket is a game for all, and have showcased this through the work on our Street programme, our support for Black History Month, and our dedicated Secondary School Girls programme. Chance to Shine is a leader in using technology to support our efforts, with live streamed sessions, online fundraising events, and an innovative digital portal providing free online coaching resources. Based at London’s historic Oval cricket ground, this is an exciting time to join the team as Chance to Shine continues to help change the lives of children and young people across the UK, developing the personal, social and physical skills of the 500,000 children that we work with every year and having fun whilst doing it.

Purpose of the Role

The core purpose of Finance and Office Assistant’s role is to support the Finance and Resources team at Chance to Shine. The Finance and Resources team provide day to day support to all departments in the charity and trading subsidiary, Chance to Shine Enterprises Ltd, around finance, office, HR and general administration.

Key Responsibilities

The Finance and Office Assistant’s responsibilities include:

Finance

• Recording and analysing income and expenditure and posting transactions onto SAGE 50 Accounts
• Banking cash and cheques received
• Raising invoices and monitoring debtors
• Administering invoice approval and payment processes
• Operating expense claim procedures and payments
• Support delivery partner expenditure review process
• Support Finance & Resources department as required with ad hoc administrative support

Office Administration:

• Oversee and monitor the Office and Administration budget.
• To ensure that the general office space is always fully operational including collecting and distributing incoming post and keeping postage, printing and stationery supplies readily available.
• To liaise with the Kia Oval, regarding the general office space, car-parking, meeting rooms and staff accreditation. 
• Help manage storage space at Kia Oval and offsite.
• To oversee day-to-day compliance with health & safety obligations at the Chance to Shine Kia Oval office. To include duties such as: fire and general office risk assessments and maintenance of incident log.

General support

• To provide administrative support for HR processes, including drafting letters and maintaining employee records.
• To manage the process of inducting new employees to CTS, including managing office and IT requirements.
• To help monitor the charity inbox and respond to general enquiries.
• To take minutes at Chance to Shine Board and Committee meetings.
• To provide diary support to the Chief Executive.
• To help out, as required at Chance to Shine events, such as fundraisers, media events and regional Chance to Compete finals.
• To support all departments as required with ad hoc administrative support.

Key relationships

The job holder will liaise with:

• Chief Executive and the CTS senior management team
• External contractors, landlords, volunteers and suppliers
• Operations, Fundraising, PR & Communications and Impact & Evaluation teams
• ECB People, IT and Finance teams

Skills, knowledge & personal competencies

The job holder should be able to demonstrate the following:

• Excellent IT skills: knowledge and experience of using MS Office Excel, Word and Outlook
• Strong administrative skills and attention to detail
• Experience working in an organisation with a customer service culture
• Able to plan and prioritise and work under pressure
• Excellent written and verbal communication skills
• Able to work on own initiative-confident/self-starter/finisher
• An effective and enthusiastic team player
• Willingness to learn with a can do attitude
• Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, passionate, inclusive and fun

Experience & qualifications

Essential

• Office experience in a similar sized organisation

• Experience of SAGE 50 Accounts or similar accounting system or a willingness and aptitude to learn
• AAT or similar level accounting qualification (or studying towards) or a strong desire to study accounting as a vocation

Desirable

• Experience in a finance support role
• Experience in taking meeting minutes
• Familiarity with CRM contact databases (Raiser’s Edge, Salesforce or similar)

To apply:

Chance to Shine is committed to ensuring that the diversity of our staff team reflects the full diversity of the young people that we serve. Therefore, we welcome applications from all communities.

Please submit your CV and a covering letter explaining what makes you the ideal candidate for the role and what attracts you to Chance to Shine to [email protected] .org by 5pm on Friday 12th February 2021. We advise submitting your application as early as possible as we may have to close the advert sooner if oversubscribed. Interviews provisionally week commencing 22nd February. Due to Covid-19 restrictions interviews will be conducted via video conference.

This can role can be based in any UK/Ireland Christian Aid office. If based in the London Office a London Allowance of £4,170 will be added to the yearly salary. 

This is an 18-month FTC starting by 1st April 2021. Please make sure to answer the question at the bottom of the advert in your application.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

The Programme Quality Manager leads the process and culture to set and embed quality standards and minimum requirements for programme practice across development, humanitarian and advocacy programming.  It is based in the Programme Quality and Operations Division in International Department and has management responsibility for Christian Aid's accreditation and adherence to the CHS, COMPASS (Christian Aid's complaints and feedback system), safeguarding, accountability as well as specific technical advisory capacity (GESI, cash and markets, resilience).   This is a senior role, line managing 6 advisory staff and overall responsibility for a team of 8, requires excellence in leadership, line management and strong organisational awareness to lead change and drive corporate performance   

About you

We are looking for someone with indepth knowledge of international development including building accountability for the Core Humanitarian Standards.  You will have a track record of of promoting organisational performance and learning and a passion for driving up quality and building capability for the same.  You will be an experienced leader and supportive line manager, leading a new team and setting a global culture of quality and performance.  Excellent written skills in English and ability to lead and work in teams across distance, in different cultural and geographic contexts. See the role profile for more details. 

Further information

This role requires applicants to have the right to work in the country where this position is based.

All successful candidates will require either and Enhance  or Basic Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency question

As part of your application you will be asked to demonstrate your suitability by giving an answer to the following question:

Competency "Strive for Improvement"  Tell us about a time where you have improved programme quality in a development organisation.  What were the main challenges and opportunities, and what 3 key lessons would you share with Christian Aid. 

CPAG is looking for an IT technical support officer to support and develop an IT improvement and upgrade roll-out across CPAG’s offices in London and Scotland, in collaboration with our external IT support team. The role is varied and the successful applicant has the potential to make impactful enhancements to the IT capabilities of our charity, alongside improvements to the day-to-day working of staff.

This post is a 12 month fixed term contract and will be reviewed towards the end of the contract with potential to become permanent.

For more information and to apply please see our website

NO RECRUITERS

Cord is an international charity based in the UK that has been working for over 50 years to build and transform relationships across a range of contexts in South-East Asia and Africa.

Cord’s vision is of a world where people can live in the fullness of peace; having the freedom to flourish and live free from fear. We work with people in highly sensitive and oppressive contexts to transform dysfunctional relationships between civil society and powerholders into those that create peaceful & inclusive societies.

Cord currently operates with a team of 32 staff across five countries. There is a small team in the UK of mostly home workers and there is an admin office in Coventry where essential functions are performed. Meet–ups between UK team members take place in and around the Coventry office. This role will provide logistical support for team meet-ups in the UK and will manage the admin office. In addition the Administrator will provide general operational support to the Leadership Team.

Cord has a loyal and committed UK supporter base consisting of individuals, churches and other groups. A key part of this role is to process donations from supporters and update the donor database. Keeping accurate records of donations helps Cord’s fundraising team to deliver excellent supporter care.

This role would suit someone who is proactive and can anticipate the needs of others, someone who is well organised, can maintain accurate records and follow processes in an organised and timely way.

Job Purpose:

• To process donations from supporters, issue thank you letters and maintain accurate records on the donor database

• To manage the admin office as a hub that serves the UK team well 

• To provide general operational support to the Leadership Team in the areas of finance, human resources, IT, and internal communications 

Areas of Responsibility:

Donation processing and record keeping: 

• To take donations from supporters arriving by post or electronically including processing credit card donations, e-shop and receiving cash 

• To record and process standing orders/direct debits received by Cord 

• To input entries on the fundraising database including to input donor income and keep donor records up to date

• To maintain gift aid records and support the preparation of gift aid claims 

• To follow income processes and coordinate closely with the Finance Officer

• To write thank you letters to donors 

• To support the fundraising team with fundraising activities as needed 

Office management of the Coventry admin office: 

• To ensure the admin office is kept in good order

• To provide a phone reception service

• To manage the office mail and couriers 

• To monitor organisation email boxes 

• To manage stationery supplies for the admin office

• To manage office filing systems to ensure records are kept in good order and kept to a minimum 

• To coordinate with office suppliers and contractors such as cleaning contractor, building agent, photocopier provider, among others. 

• Maintain keyholder register and distribution/collection of keys 

• To fulfil Health and Safety requirements in the admin office undertaking necessary assessments and maintain records (e.g. risk assessments, visitor log, H&S log, site inductions)

• To induct staff on Health and Safety in the office, when home working and working elsewhere and ensure all staff members understand their health & safety responsibilities, including workstation assessments

• To be a UK Office fire warden and first aider 

• To provide logistical support for UK team meet-ups and events

General operational support to the Leadership Team: 

• To carry out some routine finance tasks such as verifying petty cash counts, being a bank signatory, to review authorised expenses and process payments as requested 

• To provide human resource support such as with recruitment processes, DBS applications, reference checks 

• To keep organisation records and shared resources up to date (e.g. password lists, address/contact lists, schedules) 

• To support with management of IT including with SharePoint maintenance and access, email set up, and hardware/software distribution 

• To support the Leadership Team to carry out day to day tasks as required 

Closing date: Saturday 20th February 2021, at 23.59 GMT

Applications will be reviewed on an ongoing basis and interviews will be organised according to availability. As such, the application window may close prior to the date above if a suitable candidate is appointed.

Cord is an equal opportunities employer

The Charlie Waller Trust is seeking efficient administrative support for their small, friendly and hardworking mental health charity focussed on children and young people. 

The ideal candidate will be a conscientious team player who would enjoy a varied workload at our busy office in Thatcham, Berkshire. You'll have excellent organisational, communication and IT skills, and a genuine interest in improving the lives of young people through educating them to look after their mental health. This is an exciting and varied role and your enthusiasm will be key. 

This is a permanent contract for 35 hours per week to start as soon as possible. 

The role will normally be based at our office in Thatcham, Berkshire with standard business working hours. However, in line with the current government restrictions, it will be home-based where possible. 

Application is by CV and covering letter; there is no application form. In your letter, please tell us how you meet the person specification which can be found in the attached job description.

We will be reviewing all applications and shortlisting candidates as they're received and will try to establish a shortlist as quickly as possible. We will notify all successful and unsuccessful applicants by email once the shortlist has been established. 

Closing date: 10th February 2021 

Shortlisting date: 17th February 2021 

Interview date: week commencing 22nd February 2021 

The advert may close earlier than the stated deadline if more than 30 applications are received. 

An international charity based in London are looking for an Office Administrator. This is a 12-month fixed term role to support the organisation by maintaining effective and robust administration across departments under the guidance of the Executive Assistant and Office Manager.

This role will suit a candidate who has previous administrative experience either in office management or HR administration. The ideal candidate will have strong written and verbal communication, an excellent eye for detail and strong organisational skills. They will have a positive and flexible approach to their work, demonstrating ability to problem solve.

Key responsibilities

* As and when is needed, to work with the Secretary General's EA and Fundraising team to schedule and support committee, advisory or team meetings
* As and when is needed, to coordinate senior management's diaries
* To manage general mailboxes for the organisation and specific teams
* To be an alternative point of contact for tenants, suppliers and/or trades people
* Ordering of office supplies
* Identifying and following up with general health and safety issues
* Any other duties requested by the Executive Assistant and Office Manager
* Recruitment and onboarding of new staff.

Person specification

* Previous experience of delivering a high standard of administrative support in a busy office environment
* Demonstrable experience of communicating to a broad range of stakeholders using various media (e.g. email, publications, letters)
* Experience of Salesforce or similar data management tool

Closing Date: 9 AM, Thursday 21 st January 2021

Job Title:  Office Administrator

Department:      Executive Team 

Basis of Appointment:  Full Time (38.5 hours)

Salary        £24,120 per annum

Location:      London

Changing the world takes passion and dedication

Isn’t it time that your passion and dedication be channelled towards a career and community that genuinely changes lives?

If you...

• want to transform your own life by transforming the lives of others

• crave a career that creates opportunity for others

• desire to make dreams come true for those who never thought it possible

• know that education is the foundation from which we can change the world

• believe that today’s young people can transform tomorrow

• strive for world peace and global sustainability

• dare to dream

...then a career with UWC could be the change you need. 

UWC is a global family of schools with a powerful difference. With a shared goal of working towards global peace and sustainability, we bring together young people from around the world to study in one of our 18 schools on four continents. There they don’t just learn how to be great at passing exams. They learn how to communicate across cultural boundaries. They develop the skills to be a changemaker. They design and engage in initiatives that transform their lives and the lives of those around them for the better. And they stay a “UWC-er” for life, becoming part of a global community of over 60,000 changemakers transforming the lives of others. 

Working with us will inspire and challenge you

Driving a mission to make the UWC experience available to tomorrow’s changemakers, irrespective of their background, beliefs and economic means demands colleagues with passion and dedication, and a talent for transformation. Our students go on to become leaders in politics, NGOs, social enterprises, community movements, charities, and business. For life, they remain dedicated to the UWC mission and many of them remain in close contact with us, their school, and their peers.

Are you our new London Office Administrator?

Right now, we are searching for a London Office Administrator. 

The Office Administrators at UWC International’s locations in Berlin and London ensure the smooth day to day running of the offices. They are part of the UWC International Executive team. In their role, they support members from across the UWC International team and coordinate with stakeholders from across the UWC movement. 

If this sounds like the role to make you leap from bed every day then read on for further details.

UWC International Office

The UWC International Office is the executive arm of UWC International, a UK registered charity, and is situated at the heart of the UWC movement. It is currently located in central London and Berlin. 

The UWC International Office collaborates closely with all stakeholders from across the UWC movement, engages the UWC alumni community of more than 60,000 members and serves UWC International’s governance bodies. Responsibilities include global fundraising, global communications, promotion and marketing, supporting the network of over 150 UWC national committees in their daily work and growth, global strategy development and implementation and assisting the UWC schools. 

Job Scope, Tasks, and Responsibilities

The Office Administrators at UWC International’s locations in Berlin and London ensure the smooth day to day running of the offices. They are part of the UWC International Executive team. In their role, they support members from across the UWC International team and coordinate with stakeholders from across the UWC movement. 

The candidate is expected to engage with the vision and mission of UWC, and work cooperatively with colleagues across the London and Berlin offices, as well as wider constituents to further the mission of the organisation. 

As the first contact point for the general public and constituents the candidate will welcome visitors and field questions and issues to be followed up by specialist members of staff. The Office Administrator ensures a professional running of the office, including accounting and other administrative duties. The Office Administrator oversees various office services and provides specific administrative support for Directors and various teams when needed.

This is a ‘hands-on’ position and offers the opportunity to work with colleagues, constituents, suppliers and the wider public. 

Key Responsibilities

Office Administration & Support

• Responsibility for overall administrative operations including reception, mail, couriers, stationery, office calendars, kitchen supplies and some data entry

• Responsibility for maintenance of office space and equipment, liaison with support companies (including IT, telephone, internet, printing, and housekeeping), and ensuring that all parts of the office, including archives, filing systems and contracts, are maintained and are accessible, orderly and functional 

• Whilst we are working from home, ensuring that the office is secure, and working online is functioning smoothly across the office

• Maintaining accounts and financial support for the office, including petty cash 

• Supporting teams with the distribution of publications, conference calls and meetings where necessary

• Maintaining our Zoom online meeting accounts across teams 

• Reconciling monthly expenses and credit card statements for directors

• Booking accommodation and travel, and assisting with visas for office staff and others in the UWC movement.

• Coordination of office events including logistics, communications, and arrangements (for example, staff training days)

• Resolving IT queries, including the setting up computers/online accounts for new staff including access to necessary platforms, files and drives.

HR support

• Providing support to the Head of HR in various areas including recruitment, induction, training, sickness and  immigration, 

• Administration of recruitment which involves placing adverts on various websites, sending invitation letters to job applicants, preparing shortlisting documents, sending rejection letters and responding to queries from potential applicants

• Booking interview dates and meeting rooms for interviews

• Checking applicants work visas when they come to interviews

• Responding to queries and dealing with applications from people who wish to volunteer

• Arranging induction meetings for new staff including carrying out health and safety inductions

• Recording staff sickness on BreatheHR, the HR software, updating online HR forms and staff handbook 

• Assisting with the research of policies, staff benefits as and when needed

• Compiling recruitment data for the annual HR report

• Checking and uploading HR invoices for authorisation

First-line Contact for Internal and External Stakeholders

• Answering general phone and email enquiries from the public and fielding issues for follow-up by specialist members of staff

• Welcoming visitors to the office in a professional and friendly manner

• Where appropriate, initiating correspondence with the public directly or on behalf of other members of staff

• Coordinating information between constituents when necessary

• Helpful, professional and friendly service to a multicultural, global community who often do not speak English as their first language 

Other responsibilities: 

• To be the First Aider and Health and Safety and Fire Warden. (Where necessary training will be provided)

• Other duties in support of departments may be assigned from time to time

• During the office closure to travel to the London office infrequently to collect mail and deal with any issues that may arise

Candidate Profile

• Experience of reception duties and office management

• Experience in Google Suite (Gmail, Drive, Docs and other systems (Excel, Zoom and Slack) would be helpful 

• Understanding of IT systems and an interest in working closely with the IT service company and supporting colleagues with IT issues

• Excellent communication skills, both orally and written 

• A good eye for detail and a methodical approach to tasks

• Excellent spoken and written English

• A proactive attitude, and the ability to take initiative and work to deadlines under minimal supervision

• Knowledge of languages other than English is desirable but not necessary

• A cooperative attitude with a willingness to support colleagues and constituents

• An interest in UWC’s vision and mission.

It is expected that the job holder will travel to UWC schools and colleges. For that reason a basic DBS check (Disclosure barring statement) or international equivalent will be required before any job offer is made.

Visa requirements

Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the UK Immigration Rules. UWC International might be able to sponsor individuals for work visas.  If you need a work visa please make that clear in your application. 

Applications Process and Deadline:

Please send your CV and covering letter in English (each of a maximum of 2 pages) that relates your experience to the requirements to email address attached. Please also indicate how you heard about this role. 

In your application, please also provide the name, roles and contact details of two referees. We will not contact them without letting you know. 

Please note that applications without a cover letter will not be considered. 

Deadline for application: 5pm UK time on 24th Jan 2021. The first round of interviews will take place on week commencing 1 Feb 2021. 

Founded in 1714, Worcester College is one of 39 constituent colleges of the University of Oxford.  Worcester is a welcoming academic community, where students, staff and Fellows, live, work and learn.   Based on a 26acre site, which includes a lake and a playing field, it is renowned for its beautiful gardens and grounds.

The Development Office at Worcester College is entering an exciting new chapter in its history.  Following the successful completion of the College’s £100m Tercentenary Campaign in 2018, a new Development Director, Kate Foley was appointed in May 2020, and the College recently announced that David Isaac, CBE, will be taking up the post of Provost from 1st July 2021. 

Now, the Development Office is expanding and three new roles have been created: 

• Data Project Coordinator (Grade 5) 12 months fixed term

  Closing date 26th January, Interviews 4th February

• Regular Giving Officer (Grade 6) 6 months fixed term

  Closing date 28th January, Interviews 8th February

• Alumni Communications Officer (Grade 6), permanent

Closing date 29th January, Interviews 11th February

Although each role is different in focus, they represent an exciting opportunity for a motivated and talented individual to take the next step in their career. 

As our Regular Giving Officer, you will increase the value and numbers of annual donations through the delivery of a range of direct fundraising activities including: regular mailings, phone campaigns and digital appeals. You will work across channels, and play an important part in raising funds for a broad range of projects.

As our Alumni Communications Officer, you will lead on the delivery of our alumni, or ‘Old Member’ communications strategy, producing a suite of online and hard copy publications to agreed deadlines, as well as delivering content for our social media sites and the alumni pages of the website. Through your creative instinct, flair for writing and research skills, you will relish the opportunity to increase levels of Old Member and supporter engagement.   

As our Data Project Coordinator, you will use your organisation skills to manage several important data projects simultaneously. This will include managing responses to our recent Old Member questionnaire, both in terms of inputting the data into our alumni database (Raisers Edge) and supporting the Development Office with a large volume of follow up resulting from this. You will also help to enrich our database more generally, by moving paper and hard copy files to electronic format, working with speed, accuracy and always in keeping with our privacy policy. 

If you think you meet the criteria in the job description and person specification and would like to know more, we would love to hear from you.

Do you have excellent analytical and communication skills?

Are you interested in privacy and transparency and making a positive difference to information rights?

Do you understand the opportunities and challenges facing the Information Commissioner’s Office?

Our insight and compliance services have been established to provide a new focus on freedom of information and data protection compliance and enforcement. As a Group Manager you will play a critical role in the leadership and development of these services. Our work is about taking insights from our casework and using them to prioritise interventions to secure compliance and enforcement with information rights legislation. This might be in relation to individual organisations or sectors, or through the preparation and dissemination of special reports to achieve system-wide improvement.

About you

Your background might be in operational, policy or corporate roles. You will have strong leadership skills, be able to quickly assess large volumes of information and be able to deliver high impact insight and enforcement activity. As a Group Manager you will prioritise competing issues and tasks in a busy and varied workload. Your experience of leading projects to achieve change will stand you in good stead. Degree educated or equivalent, you will be self-motivated with strong management experience and an interest in the information rights landscape.

About the role

You will be responsible for the management of a small team with an immediate focus on the following work:

• Leading the delivery of proactive interventions to improve compliance with freedom of information requests and data protection subject access requests. The outputs from this work may range from individual enforcement notices, monitoring activity, special reports, and publication of statistics.
• Supporting the consistent application of our enforcement powers across both our Freedom of Information and Data Protection complaints work.

About us

As an independent regulator serving the public, the Information Commissioner upholds information rights for all. The ICO does this by promoting openness in public bodies, as well as data privacy for individuals, using our powers to enforce the law where necessary.

The postholder will be required to travel to engagements throughout the UK, sometimes further afield. Therefore, your ability to travel and willingness to work outside of normal office hours on occasion is essential.

The ICO is committed to Equal Opportunities in employment and welcomes applications from all sections of the community.

The company provides a supported living service to single homeless adults who are vulnerable and have support needs, including accommodation.

The role of the Service Administrator will be to provide comprehensive administration support to all teams. This role is to ensure the smooth running of the Company and therefore working with all teams is an essential part of the daily working practice.

Your primary tasks will include the overall responsibility of keeping a record of all service charge payments made by our clients including creating new statements, updating finance statements as well as chasing up and keeping track of any arrears. An assertive but supportive approach will need to be taken when talking to our clients as arrears is a sensitive subject to discuss. You will be making contact via telephone, text messages, emails and letters and will need to keep track of deadlines given for payments to be made.

You will be supporting these clients by keeping on top of their service charge by advising them to set up standing orders. Payment plans may need to be put in place if a client falls behind on payments and also kept track of, so no further payments are missed. It is detrimental if a client falls into large arrears as this could lead to eviction.

You will be required to produce monthly reports/ figures and report any concerns daily.

You will be required to attend regular staff meetings, one to one supervisions with your line manager and attend mandatory training offered by Assisted Accommodation.

Person Specification:

Essential:

• Have good communication skills to converse with clients appropriately.
• Be organised and be able to prioritise your work to meet specific deadlines
• To have a sufficient understanding of both spoken and written English language to be able to effectively record and report as well as adhere to written company policy and procedure.
• Be confident in asserting boundaries
• Have good knowledge and understanding of Microsoft Office systems such as Word, Excel, Outlook and 365, to be willing to learn any new systems that the company decide will make their output more efficient. 
• Having the ability to balance assertive telephone mannerism with an empathic approach when communicating with  clients in arrears
• To be proactive in creating systems that will improve the running of the service
• Proficient in letter writing, sending and receiving emails and understanding the protocol and regulations set by the GDPR (Data Protection)
• Be able to set up and maintain team calendars and be able to make appointments using the calendar invitation facility.
• Be able to work alone using your initiative and also in a team to attain joint goals
• Be willing to undertake administration tasks that are required by any of the teams and or the Directors.
• Proficient in producing factual and detailed reports.

Desirable:

• Experience in office/business administration/finance – dealing with arrears or debt
• Have some knowledge and experience of supporting people in the community

Role:

1. To work within the administration and finance team ensuring that the processes and practices followed, promote the effectiveness and efficiency of the organisation.
2. To provide administration support to all the teams and to work with the Directors and Managers as and when requested.
3. To work closely with the Administration Manager and Group financial controller on financial admin that must be dealt with sensitively and confidentially.
4. To ensure that all client files are maintained with all current finance information filed and accessible at any time. Create, update and archive client finance statements (electronic) and other files as requested by your Manager.
5. To conduct client finance statement reviews as instructed
6. You will be required from time to time to complete online housing benefit applications for the service users placed in the accommodation.  You will work with an experienced member of staff to ensure that you have gained a full understanding of this procedure. You must also be able to pay attention to detail and ensure that any information provided on the application document is correct.
7. You will be required to monitor and maintain service charge payments and work with the Finance team to retrieve service charge from clients in arear. Training will be given.
8. Write letters using current templates and create new templates as and when required. 
9. Ensure that important information is passed on to the relevant member of staff
10. Provide your manager and or the Directors with records or reports as required
11. Provide your manager with service charge figures and or any other reports as they are requested
12. Be prepared to work with current systems and create new systems for monitoring or filing documents and or information or statistics.
13. To undertake any other task required to ensure that the service provider is efficient.
14. On occasion, you may be required to work over your normal working hours to complete a task on a deadline.

This is normally an office-based role, but would start with Working from home as local Covid-19 guidelines are updated.

ABOUT WLM

WLM’s mission is to empower positive change.

WLM has been working in the community in London since 1887. We currently work in Lambeth, Southwark, Westminster and Islington providing a range of services including supported accommodation for ex-military personnel, a residential care home for men managing an addiction to alcohol, an approved premise for men coming out of prison, advice and support for people experiencing homelessness, affordable and accessible counselling in the community, and financial resilience services. 

WLM is a values led organisation. Our people are the heart of what we do. We have recently embarked on developing an asset-based approach in partnership with Mayday Trust building on our work embedding recovery and psychologically informed approaches.

ABOUT THE SERVICE

WLM The Haven is a CQC registered care home for men managing an addiction to alcohol.  It offers long-term care and accommodation, providing a stable environment using a harm-reduction approach.

The primary aims of the service are to address health, wellbeing and accommodation needs of residents using a Strength and Asset-based approach. We focus on strengths not what’s wrong. Staff and volunteers encourage residents to participate in activities that are of interest to them. We also encourage residents to develop or renew positive relationships where possible with their families and the wider community. 

ABOUT THE ROLE

The Team Administrator is responsible for supporting the team to deliver quality care and support to the people resident at The Haven by overseeing core administrative tasks in the service. As part of this role, the holder will also be required to proactively participate in CQC audits and in following CQC regulations and standards.

The role has a regular Monday to Friday rota, however occasional work at weekends may be required.

In return WLM offers a competitive salary, generous annual leave (27 days on appointment, rising to 30 days after 5 years continuous service), staff benefits including interest free season ticket loan and group personal pension plan.

Please refer to the job description for additional information on the responsibilities and duties of the role.

HOW TO APPLY

• Please visit our website for the job description and to apply. 
• Please note an Enhanced DBS certificate is required for this role.
• Interviews will be held as applications are submitted and before the closing date below so please apply early.
• The closing date for applications is midnight Monday 8th February 2021.

Please ensure that all documents submitted to WLM are in either MS Word document or PDF format. If you are using the Pages application on an Apple device, you will need to change the document to one of these formats.

WR Fundraising Recruitment is proud to be working with a leading Midlands charity at an exciting time of development that includes the strengthening of the income generation team.

We are looking for an Individual Giving Manager to join the small fundraising team and lead in the development, planning, and delivery of the Individual Giving programme across a portfolio of donors and fundraising activities including; cash appeals, general donations, online donations, payroll giving, regular giving, merchandise, mid-level gifts, in memoriam giving and legacies.

Joining a small team, you’ll be given plenty of opportunity to lead on new campaigns, work collaboratively on innovative fundraising strategies, and grow your own experience in individual giving, supporter engagement, and direct marketing. You will need to be happy to work with a good degree of autonomy, spotting opportunities and using your initiative to find ways to develop them. You will be analytical, with an eye for design, and the ability to turn a lot of information into a compelling fundraising appeal.

This is a part home working / remote role. The charity is based in the Midlands and (once circumstances allow) the successful candidate will be able to work from the office once or twice a week.

Individual Giving Manager

Full Time, Permanent

Part Home Based / Remote - Midlands

Up to Circa £31,000 per annum

Duties will include:

• Maximise supporter retention and development opportunities to ensure long term programme growth.
• Manage the supporter journey programme and champion the value and importance of an excellent supporter experience helping to drive the Hospice supporter-focused strategy forwards.
• Increasing income across all individual giving streams, working strategically to target audiences.
• Lead in the production of direct marketing fundraising campaigns to current regular individual donors and supporters
• Work with the team to develop and implement a supporter engagement and stewardship programme.
• Engaging new audiences across a range of direct marketing channels
• Develop an integrated Individual Giving strategy that recruits, retains, and reactivates supporters, maximising their lifetime value and deliver a high quality supporter experience.
• Work with the Marketing & Communications Manager to maximise media opportunities in relation to fundraising activity.
• Develop new fundraising ideas to ensure a strong individual giving portfolio avoiding over reliance on any one income source

This is a fantastic role for an experienced direct marketing or individual giving manager with experience in supporter recruitment / development, individual giving, supporter engagement, donor support, lottery manager or similar.

The ideal candidate will have:

• Experience of developing and implementing an individual giving strategy.
• Experience of working in a charity with direct responsibility for individual giving and supporter management
• Experience of developing a wide Individual Giving programme including acquisition, retention and legacy
• Experience of managing and developing an effective supporter journey programme and managing the stewardship of a growing base of donors
• Experience of preparing programmes of activity and business plans to recruit, engage, inspire and retain donors

To apply or for further information, please email a copy of your up to date CV in the first instance.

The team at WR Fundraising Recruitment are passionate about bringing together talented fundraising professionals with fantastic organisations. We’d love to hear from you if you are looking for a new fundraising opportunity.

This is a great opportunity to work within a busy and challenging housing and social care support company in Rochdale.

Newbarn Ltd provides specialist supported living and homecare/domiciliary support to adults aged 18-80 who are in need of housing and support.  Our tenants experience mental health conditions and/or learning disabilities.

The role will include several office based activities. The successful candidate may spend time in each project in order to develop their understanding of how the business operates. 

You will be providing administrative support to the CQC Registered manager and Project Lead and other colleagues when needed.

Bond is the UK network for organisation working in international development. We unite and support a diverse network of over 400 civil society organisations and allies to help eradicate global poverty, inequality and injustice.

Main purpose of the job

The role of PA and Operations Coordinator is to be responsible for providing PA support to the CEO and other directors as required; HR administration; and facilities and office management, ensuring smooth running of Bond.

Main responsibilities

• PA and Governance Support
• HR Administration
• Operations and office management

At Bond, we are open to Job Share and the possibility of reduced hours, flexible working, or compressed hours.

Benefits

Bond offers a competitive salary and benefits package

Please see Job Specification for full detail

How to apply

To apply for thisvacancy, please send a copy of your CV and a short cover letter by midnight on Sunday 31st January 2021.

However, we may close applications early if we receive a high number of applicants.