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Impact Manager Job Description and Person Specification
Job Title: Impact Manager
Role Overview
This is an exciting opportunity to join Young Hammersmith & Fulham as we implement our recently approved Impact Measurement Framework. The Impact Manager will design and implement measurement systems that track progress against our strategic themes while building a stronger evidence base for the youth sector across the borough. This role will act as an impact catalyst (a change agent who drives outcome-focused thinking) for both Young H & F and its members, contributing to a 'culture of impact' where outcome measurement becomes routine and is embedded throughout our network.
Key Details
- Line Manager: Chief Executive Officer
- Salary: £38,000 - £45,000 pro rata (dependent on experience)
- Location: Hybrid -- Ed City Campus, Hammersmith & Fulham, and remote working (with regular on-site presence at Young H & F office and member locations)
- Contract: 12 months with potential for extension; Part-time (16-24 hours per week)
- Annual Leave: 25 days per year (pro rata) plus bank holidays and the Christmas closure period
- Start Date: September 2025
Key Responsibilities
Core Functions
System Design & Implementation
- Develop a comprehensive measurement system aligned with Young H & F's strategic themes and SMART targets (specific, measurable, achievable, relevant, time-bound goals)
- Create user-friendly data collection tools and templates for member organisations
- Establish baseline engagement metrics for all 100+ members and implement regular Net Promoter Score tracking
- Design and launch a pilot impact measurement programme across five member organisations
Data Analysis & Reporting
- Lead creation of quarterly insight reports and annual impact reports for stakeholders
- Develop compelling data visualisations and reporting formats for diverse audiences (trustees, funders, members, young people)
- Interpret data to identify trends and provide actionable recommendations to inform operational decisions
- Support team reporting to partners and funders
Member Engagement & Capacity Building
- Champion the value of impact measurement among member organisations
- Develop practical guidance materials and "low investment, high impact" data collection approaches that respect members' time constraints
- Support integration of outcome measurement into daily activities and member visits
- Design flexible delivery options for training and support (in-person and virtual)
Additional Responsibilities
Research & Innovation
- Conduct a member engagement audit to establish current baselines
- Implement efficient data collection at events and develop youth-led research approaches (research designed and conducted by young people themselves)
- Stay current with youth sector research and policy developments
- Track partnership funding and outcomes data
Quality Assurance & Compliance
- Maintain best practice standards in charity impact reporting
- Ensure full compliance with data protection legislation
- Implement appropriate data analysis tools and methods
- Align data strategy with organisational strategic plan
System Management
- Support implementation of impact data capture within our Plinth system (our internal database)
- Train team members on system usage for recording impact metrics
- Provide regular progress reports on agreed outputs and outcomes
Person Specification
Essential Skills and Experience
- Impact Framework Design: Experience creating measurement frameworks for charitable and youth-focused organisations
- Data Analysis: Proven ability to manage datasets, derive insights, and make data-driven decisions
- Capacity Building: Experience supporting skill development within small organisations
- Technical Skills: Familiarity with data visualisation tools and both quantitative and qualitative analysis methods
- Communication: Ability to present data clearly to diverse audiences (from young people to board members)
- Sector Knowledge: Understanding of challenges and priorities within the youth sector
- Trust-Based Approaches: Knowledge of collaborative, relationship-centred methods in impact measurement
- Personal Qualities: Meticulous attention to detail, excellent organisational skills, ability to work independently, proactive and solutions-focused mindset
- Values Alignment: Commitment to fairness, equality, and respect, aligned with Young H & F's values
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Desirable Skills and Experience
- Experience with membership organisations
- Knowledge of the Hammersmith & Fulham voluntary sector
- Experience in youth participation methodologies (approaches that meaningfully involve young people in decision-making)
- Familiarity with Net Promoter Score and member engagement metrics
- Experience designing and implementing pilot programmes
Benefits
- 7% Employer's pension contributions
- Travel and hospitality expenses covered
- Work phone provided
- Death in service payment of three times your salary
- Cycle to Work Scheme
- Tech Scheme for discounted personal laptops/smartphones
- Optional one-to-one external support for personal development
- Training opportunities
- Team lunches and away-day activities
Key Relationships
Internal: CEO, Communications and Marketing Manager, Relationships and Grants Manager, Membership Engagement and Sector Development Manager, Trustees, Project Support and Administration Officer
External: Young H & F's 100+ member organisations, pilot impact measurement cohort, Hammersmith and Fulham Council, funders and partners
About Young Hammersmith and Fulham
Young Hammersmith and Fulham is a membership charity dedicated to supporting young people and children's voluntary organisations in our borough. Our vision is to make Hammersmith & Fulham the best place in London for young people. Our mission is to assist our members in providing meaningful and memorable opportunities for young people.
We support over 100 organisations through exclusive member-only grants, funding support, targeted training, and other opportunities. Our free membership scheme benefits voluntary organisations that help children, young people, and their families in the boroughs of Hammersmith and Fulham.
Our 2025-2027 Strategic Plan
Development - Strengthening member capacity and quality to enhance opportunities for young people
Resources - Expanding impact through partnerships and effective grant distribution
Futures - Amplifying youth voice, developing leaders, and increasing participation for positive change
How We Work
- Securing funding for organisations to collaborate
- Providing grant funding
- Capacity development through networking, training, and qualifications delivery
- Campaigning for the rights of children and young people
Our Values
Accountability: Taking responsibility for using resources efficiently to achieve measurable results
Ambition: Setting aspirational yet realistic goals through informed partnerships and cooperation
Collaboration: Respecting and valuing others, recognising that diversity is a strength
Creativity: Embracing innovation and new ideas as an intelligence-led organisation
Integrity: Operating at the highest standards of honesty and behaviour, consistently acting in the best interests of children and young people
Our Principles
- Bring organisations together on equal terms
- Celebrate the cultural identity of youth organisations and young people
- Promote local development and ownership of youth provision
- Collaborate to build foundations for community involvement
- Commit to ongoing participatory review and evaluation with regular stakeholder feedback
Diversity and Inclusion Statement
Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate based on ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
How to Apply
To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role.
Application Deadline: Thursday 10th of July 2025
Support our Membership to provide meaningful and memorable opportunities for young people.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Senior Mental Health Advocate – Neurodiversity Specialist
Salary: £29,000- £32,000
Location: Advance Head Office Hammersmith & Women’s Centres across London, with co- location at HMP Bronzefield
Hours: 35 Hours per week
Contract: Fixed Term – 31st March 2027
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
This is a great chance to be a part of a service working alongside the Healthcare & Education Department within HMP Bronzefield to identify and support women who are identified as being neurodiverse and will be returning to the community. Of that cohort, the Advocate will focus support on women with a mental health need and improve their transition into the community, with ongoing community support; including collaborating with other healthcare professionals to their develop support plans.
The Senior MH Advocate will work in a multi-disciplinary way, including attending the weekly complex case meeting and/or the Safety Intervention Meeting (SIM) as appropriate, they will act as a specialist member of the wider Minerva Criminal Justice Service - London team, to facilitate a pathway for women with complex needs including mental health and neurodiversity needs. The Senior Advocate will create a link between prison and the community, helping women to navigate support services and to positively re-integrate into their community upon release. They will co-design a person-centred support and action plan with women accessing support, enabling to support them to address their needs and any risks. The role will combine a casework- based approach, along with a signposting and advice service for the women.
The Senior Mental Health Advocate will be based in the community and will provide a drop-in service (1-2 day per week) in HMP Bronzefield to support women who are close to release. The role will also include line management of other advocates such as; Specialist Prison & Probation Advocates who will be based in the prison and the Loss & Bereavement Worker who will be providing support in the prison as well as in the community.
A car may be desirable for this role, though not essential
About You:
To be successful as the Senior Mental Health Advocate you will need the below experience and skills:
An excellent understanding of mental health, neurodiversity needs violence against women and girls and its links to women in the criminal justice system
Experience of managing/supervising a team of advocates/caseworkers – and leading a team to achieve targets & outcomes as well as appropriately managing and leading the team on any safeguarding concerns/incidents.
You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.
You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
Closing Date for Applications 08 June 2025
Interviews taking place w/c Monday 16 June 2025
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
Additional days off to celebrate International Women’s Day, and for religious observance and moving home
Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
Pension scheme
Enhanced maternity/adoption provision
Access to our Employee Assistance Programme
Employee eye-care scheme
Clinical supervision for front line staff and first line management roles
Refer a Friend Scheme - £250 for each referral who passes probation
Organisation wide away days
Thorough induction and training
Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
The Lyric Hammersmith is one of the UK’s leading producing theatres. The Lyric produces world class theatre from the heart of Hammersmith, the theatre’s home for more than a hundred and twenty five years. The theatre has gained a national reputation for its work in forging pathways into the arts for young talent from all backgrounds.
The inclusion producer will lead the Lyric’s commitment to social inclusion, building on our long-term commitment of working with vulnerable young people and those at risk of social exclusion in West London. The role develops this work through the inclusion and relevance of our Main House programme.
They produce our flagship START programme, a six-week theatre programme for NEET young people; REWIND our award-winning theatre intervention programme with alternative provisions and oversee our partnership and programmes with Virtual Schools and Hammersmith and Fulham’s Gangs, violence and exploitation unit.
This role will produce projects from design to delivery; support fundraising; manage and develop strategic relationships with relevant external agencies; manage freelance staff and practitioners, encourage participants to find creative progression routes and establish pathways for participants into Young Lyric programmes
Deadline for applications: 10am, Tuesday 17th June 2025
The Lyric encourages people from any background to apply for this post. We are committed to creating a workforce which is representative of our society, and to bringing together those with a variety of skills and experiences to help shape what we do and how we work. All disabled candidates who demonstrate that they meet the essential criteria will be invited for an interview. The Lyric Hammersmith is proud to be a Disability Confident Committed Employer.
‘‘The Lyric …it’s simply a theatre that thinks for itself.’’ A.A. Milne
FEMINIST CLIMATE JUSTICE POLICY CAMPAIGNER
Salary
£38, 766 per annum
Contract
Permanent, full time. (5 days/35 hours per week)
Tuesday is a core working day for the majority of Wen staff.
Location
Remote/Hybrid working - Ability to travel to London and across the UK for meetings and events where necessary. In person staff meetings in London every two months.
Reporting to
Co-Director
To apply:
Please complete the application form
Deadline:
1st July
Interview:
15th July (online) and 23rd (in person)
ABOUT WEN
Wen is the Women’s Environmental Network. We are an environmental charity working on issues that connect women, health, equity and environmental justice. We take an intersectional feminist approach to tackling the climate and nature emergencies.
We support women and communities to take action, amplifying racialised and marginalised women’s voices, and advocate for change. We cultivate grassroots projects, connect women to nature, create blueprints for just food systems and put gender and intersectional equality at the heart of the green economy.
We were the first charity to connect gender, health, equity and environmental justice. Since our radical beginnings in 1988, Wen’s groundbreaking campaigns have tackled issues from air pollution and plastic packaging to toxic chemicals in menstrual products and cosmetics.
Our vision
A world where women, communities and the planet thrive because values of equity, collaboration and care underpin our society.
Our mission
Wen exists to actively build a world where women, communities and the planet thrive - collaborating to create viable alternatives to oppressive systems, which end the exploitation of women and the natural world.
Our values
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Equity
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Collaboration
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Care
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Intersectional eco-feminism
WORKING AT WEN
As an intersectional feminist charity, we live and breathe our values of equity, collaboration, care and intersectional eco-feminism.
The Wen team is friendly, open and passionate about our cause and the communities we work in. Our office is based just off Brick Lane in Shoreditch and we also have another hub in Mile End, where we hold our bi-monthly team meeting with a shared lunch. We also have a weekly online check in meeting every Tuesday morning.
ABOUT THE ROLE
This role builds on the work of our Feminist Green New Deal project. The Feminist Green New Deal puts the needs and priorities of women, racialised and marginalised groups at the heart of all climate policy and action and advocates for a care-led green recovery from our multiple crises of climate breakdown and inequality. The role will continue to develop our Feminist Green New Deal work engaging new audiences, stakeholders and writing new policy papers.
As a Feminist Climate Justice Policy Campaigner you will make connections with policy makers, government departments, NGOs and influencers, bringing an intersectional feminist lens to these spaces. You will need to keep up to speed with UK climate policies and how these impact women.
Wen works at the grassroots and policy level ensuring that grassroots perspectives are part of and shape climate policy making so a key part of the role will be linking these two levels. You will work closely with our Climate Sisters programme and the Tower Hamlets Food Partnership which inform our Feminist Green New Deal policy asks and campaigns, advocating for inclusive climate policy rooted in the priorities of women, particularly racialised and marginalised groups. We are looking to recruit a policy campaigner with in-depth knowledge of the policy systems and strategic thinking about how to advocate for feminist climate justice at local, regional and national level in the UK working in collaboration with others.
KEY BENEFITS
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25 days annual leave plus bank holidays, pro rata. Rising to 27 days after 5 years.
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Pension scheme, contributing 6% of salary.
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Employee Assistance Programme includes free counselling sessions that are also available to a spouse and dependents between 16-24.
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Access to training and development opportunities.
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Menstrual leave.
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Laptop and mobile phone for work.
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Time off in lieu for agreed overtime.
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Flexible and hybrid working available.
JOB DESCRIPTION
Key responsibilities:
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Bring an intersectional feminist climate justice lens to policy makers and debates with a focus on climate, health, food justice and environmental policies
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Work collaboratively with Wen’s Climate Sisters team to make strong connections between the grassroots and policy, drafting and devising policy responses to influence government climate policy
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Develop strategic partnerships and relationships with MPs, government departments, All Party Parliamentary Groups (APPGs), Ministers, Select Committees and key organisations in this field
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Submit evidence to Select Committee reports, inquiries and input into draft bills
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Actively engage with civil society movements around climate justice and policy
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Produce a variety of resources on the issues such as policy briefings, blogs, social media posts and talks
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Campaign on relevant policy debates on social media and other media working with the Wen comms team and influencers to communicate the issues to a wide range of audiences
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Identify, monitor, and evaluate policy issues appropriate to Wen
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Travel and attend related policy work meetings, events and workshops as agreed
Wen specific tasks
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Carry out all tasks in accordance with Wen’s Equal Opportunities Policy.
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Work closely with Wen's campaigns and projects to further Feminist Climate Justice work.
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Ensure all monitoring and evaluation is completed for funders and for internal Wen purposes.
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Ensure active promotion of an intersectional feminist approach in the campaign and contribute to this goal within Wen.
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Share in general duties at Wen as necessary.
Required skills and competencies:
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Ability to understand and advocate for feminist climate justice in relation to climate policy and communicate this persuasively to decision makers and a wide range of audiences
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Ability to develop and implement advocacy and campaigning strategies, working collaboratively with others.
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Ability to build and maintain relationships with a wide diversity of external individuals, representatives, groups and bodies, including government, in order to deliver Wen’s objectives.
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Ability to research and write policy briefings and blogs with an intersectional feminist climate justice lens
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Advocating and understanding of the issues faced by marginalised and racialised women and communities in relation to environmental and climate policy
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Ability to identify and develop common ground with a diverse group of organisations and individuals working with a movement-focused approach
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Deal with correspondence, media and general enquiries and information requests as required.
PERSON SPECIFICATION
Essential
Education and qualifications:
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Degree level qualification or equivalent work experience
Experience, Skills and Knowledge:
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At least two years direct experience of policy, advocacy and campaigning on climate and social justice
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Experience of drafting policy briefs, blogs and social media engagement
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Extensive knowledge and understanding of intersectional feminist approaches to climate justice
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Experience of building effective collaborative relationships with a diverse range of stakeholders
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Excellent written and oral communications skills; the ability to disseminate information to a wide range of audiences and across platforms
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Self-motivated and able to work proactively, independently and flexibly
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Experience of monitoring and evaluation and reporting to funders
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Experience of taking an inclusive, intersectional approach in your work
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Commitment to gender, racial and social justice through previous work or volunteering or lived experience.
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Fluency in spoken and written English.
Desirable
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Experience of working in women’s, environmental or charitable organisations or groups
The client requests no contact from agencies or media sales.
Foundation for Future London (FFL) seeks an ambitious and strategic Corporate Partnerships Manager to shape and lead our brand-new corporate giving programme. This is a rare opportunity to join a small, dynamic charity working at the heart of regeneration, culture and inclusive growth – and to build a high-impact fundraising stream from the ground up.
Reporting directly to the Director of Fundraising and Development, you’ll lead on identifying, engaging and securing partnerships with a diverse range of businesses – particularly property developers and corporates based in East London, the Docklands, Canary Wharf and the City – whose values align with ours.
You’ll be creative, confident and proactive in approaching cold prospects and skilled at developing compelling partnership propositions that drive income and impact.
We especially welcome applications from people from marginalised communities including Black, Asian and people of colour, disabled people, working-class, LGBTQ+ and people with lived experiences.
Why join us?
- Build something new – shape strategy, design approaches and leave a legacy
- Work on issues that matter – from inclusive regeneration and the environment to education, skills and culture
- Collaborate with purpose – be part of a values-led team where your voice is heard
- True flexibility – hybrid and compressed hours, tailored to how you work best
- Local impact, national reach – lead corporate fundraising in East London and across FFL’s UK Culture Exchange
What you’ll bring
- Experience in developing new corporate partnerships and securing income from cold leads
- Strong relationship-building, communication and negotiation skills
- Strategic thinking, entrepreneurial flair and the confidence to open doors
- A genuine interest in community-led change and place-based giving
About the role
Position: Corporate Partnerships Manager, initial 6-month contract with the possibility of permanent
Salary: £42,000–£46,000 pro rota dependent on experience
Type: 4-day week, flexible working
Location: Hybrid – East London/home-based
Reports to: Director of Fundraising and Development
The Corporate Partnerships Manager will lead the development of a new corporate partnerships programme. This is an exciting opportunity for an experienced relationship builder to shape and grow a corporate income stream from the ground up, targeting a broad range of potential partners across East London and beyond.
The postholder will play a pivotal role in identifying and engaging corporates across key geographies – especially property developers and businesses in Docklands, Canary Wharf and the City of London – whose interests align with FFL’s work in placemaking, inclusive growth and cultural regeneration.
You will also support joint fundraising initiatives with partners including Greater London Authority, University of East London and the Royal Docks.
You’ll be confident approaching new prospects, comfortable navigating complex stakeholder environments and passionate about creating meaningful partnerships that deliver social impact for East London’s diverse communities.
This role may require occasional evening or weekend work to attend meetings and events. Time off in lieu can be taken.
FFL supports flexible working and is committed to building a diverse and inclusive team. We welcome applications from candidates with a wide range of backgrounds and experiences.
About us
Foundation for Future London is a charity that builds and creates community equity and empowerment using the vehicles of arts, culture, heritage, sport and the environment to help communities realise their potential.
The Foundation’s work centres on programme delivery and fund giving, through capacity building, community leadership and exchange, safer spaces, grassroot programming, strategic investment, advocacy and policy change. Our work is vital to tackle inequalities and provide opportunities. We do this with a unique partnership approach, connecting, genuine co-design and participatory practices.
To date, we work with over 400 grassroots organisations and have provided over 35,000 training, employment, young people and entrepreneurial opportunities. Our user-centred theory of change determines the direct social impact the Foundation’s work is making.
Key responsibilities
1. Strategy and Development
- Lead the development and implementation of a new, agile corporate partnerships strategy aligned with FFL’s strategic priorities and values.
- Build and maintain a pipeline of prospective partners, with a particular focus on:
- Property developers and construction firms active in East London
- Corporate businesses in Docklands, Canary Wharf and the City of London
- Companies with a strong commitment to social impact, the environment, skills development, education, culture and place-based investment.
2. Relationship Building and Income Generation
- Proactively approach and develop relationships with cold prospects through tailored, creative and strategic outreach.
- Craft persuasive pitches, proposals and presentations tailored to corporate audiences at different levels of seniority.
- Secure a diverse range of partnerships, including sponsorships, strategic collaborations, employee engagement, gifts in kind and project-specific funding.
- Lead on stewardship, ensuring all corporate partners are appropriately recognised, engaged and retained.
3. Internal and External Collaboration
- Work closely with colleagues across the organisation to shape partnership opportunities that support programme delivery, strategic objectives and community impact.
- Represent FFL externally at corporate networking events, briefings and presentations, particularly within the Docklands, City of London and East London areas.
- Contribute to the wider fundraising and development strategy, supporting team-wide initiatives and cross-cutting campaigns.
4. Reporting and Compliance
- Maintain accurate CRM (using Raiser’s Edge) records and income forecasts, working with the Director of Fundraising and Development to track engagement and manage risk for reporting to the Fundraising Sub-Committee.
- Ensure partnership activity complies with charity fundraising regulation and FFL’s internal ethical fundraising policy.
- Prepare clear, timely reports and impact updates for internal and external stakeholders.
5. Contribution to Team and Culture
- Participate actively in FFL’s collaborative team culture, contributing to a supportive, innovative, high-performing environment.
- Be flexible, solutions-focused and comfortable working in a small charity where responsibilities may overlap or evolve.
Person specification
Essential
- Demonstrable experience in developing and securing new corporate partnerships, ideally in a fundraising, CSR or business development context.
- Strong understanding of relationship-building from cold outreach through to negotiation and account management.
- Excellent written and verbal communication skills, with the ability to present compelling cases for support.
- Confidence and professionalism when networking and representing the charity externally.
- Experience working independently and flexibly in a small or medium-sized team.
- High level of initiative, resilience and a proactive approach to problem-solving.
- Strong organisational skills, with the ability to manage multiple priorities and work to tight deadlines.
- Commitment to FFL’s values of equity, inclusion and diversity.
- Proficient in Microsoft Office and CRM systems (e.g. Raiser’s Edge or similar).
Desirable
- Knowledge of the East London regeneration landscape, particularly stakeholders in Docklands, Canary Wharf and the City of London.
- Understanding of how property, infrastructure and corporate sectors engage in place-based giving and CSR.
- Experience working with or within cultural, education or community development organisations.
How to apply
Please see our website for full details: https://future.london/article/join-our-team-as-a-corporate-partnerships-manager/
The deadline for applications is Monday 16 June 2025 at 10am.
If you have access requirements, please get in touch to arrange support for your application and/or interview.
Photo credit: Dalston’s Radical History by Future Hackney
Foundation for Future London is an independent charity with a strategic focus on arts, culture and heritage as a catalyst.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haven House Children’s Hospice supports hundreds of families, looking after children and young people who have life-limiting or life-threatening conditions. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.
The Individual Giving Manager will play a vital role in fundraising activities to support our mission of providing care and support to children with life-limiting conditions and their families. As the Individual Giving Manager, you will be responsible for developing and implementing strategies to engage individual donors and supporters, cultivating meaningful relationships, and maximising their financial contributions.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
The person who gets this amazing job will need to have lots of energy and be full of ideas as we want someone who will bring fresh ideas into the mix and the personal drive to execute them. We want someone to join us who loves being part of a hardworking and collaborative team.
We care for seriously ill babies and children in our hospice and at home.




The client requests no contact from agencies or media sales.
Are you passionate and curious about creating change in communities across the UK? We're looking for eight people to join our UK Portfolio Team as Portfolio Officers.
We have seven permanent roles available and one fixed term contract for 18 months.
At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage.
The UK Portfolio supports the ambitions and potential of communities across the UK.We focus on scaling projects with a UK-wide benefit, through significant investments, which enable systems-level change for communities.Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales.
Portfolio Officers are at the core of what we do in the UK Portfolio and as we continue to develop in response to our strategy, we’re expanding our team. Our team is spread across the UK, and we're looking for people from a variety of locations within the UK.
This is a time of optimistic change and growth as we deliver our ambitious new strategy.
As a Portfolio Officer you will:
- Work closely with grant seekers to support them through our funding processes, assess their applications and write and present high quality assessment recommendations to our decision-making Panels.
- Manage grants using best practice, thematic expertise, and the experience of customers and stakeholders to improve our grant making and inform our decision making.
- Manage your own caseload, liaise with grant recipients, undertake project visits, identify, and manage risk and support organisations to deliver their projects and measure their impact.
- Ensure our grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker.
- Use your critical thinking skills, curiosity, interest and understanding of our community-led mission areas to support and inform your approach to assessment and grant management.
- Be responsible for supporting people and communities across the UK, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
- Work with stakeholders at different levels, represent the Fund at events, project visits and share learning from conversations, events, grant holder reports with the wider team so that we can maximise our impact.
- Work within the Fund’s policies and procedures and within the necessary legislation, in a way that is aligned with our values, visions and principles.
- At times, have opportunity to get involved in other work such as, helping to develop new funding products or contributing to cross Fund activities
- Support the effective running of team meetings and be responsible for ensuring our data is accurate and of high quality.
You’ll be joining a dynamic and welcoming geographically dispersed team, working with impactful and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.
We are looking for talented and proactive team players from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding.
Whether through lived or gained experience you will really understand the communities we work with. You could come to grant-making from a variety of backgrounds.
Whatever your background, the role would suit people who:
- are passionate about achieving social change and have a strong commitment to equity, diversity and inclusion.
- have skills and experience in presentation and report writing and basic accounting and budget management.
- can apply their research, data gathering, insight and critical analysis skills to learn quickly about complex and nuanced issues.
- can synthesise complex information and present it to others in a clear and concise manner.
- can work flexibly at pace and to tight deadlines, using their initiative to manage their time working comfortably with competing priorities and deadlines.
- are adept at building and maintaining relationships with people from a range of backgrounds and job roles.
- are strong team players committed to sharing learning with their peers and the wider Fund to improve our processes and practices.
- are comfortable working with an online and geographically dispersed team.
- are comfortable learning and working with different systems and data.
You’ll report to one of our Portfolio Managers and work with other Portfolio Officers across different areas of the team.
The role requires occasional (once a month) travel across the UK to observe and critically analyse the work of applicants and grant holders.
Interview Dates: 14-17 July and 22-23 July
Location: UK Wide - We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidates. The role can be based at any of our UK offices: these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
Please note that only up to two of these roles can be based in London.
Any questions about the recruitment process or if you’re interested in learning more about the role, we’ll be hosting two online briefings webinars on 16 June at 12:30pm and 20th June at 12:00pm.To reserve a spot, please contact recruitment (the email address can be found on the advert on our website).
On application, please align your supporting statement to the criteria below
Essential criteria
- Communication skills: Excellent listening, written and verbal communication skills. Strong report writing skills to produce concise, written recommendations for assessment purposes to set deadlines, and with the ability to communicate complex ideas in an engaging and clear manner, tailored to different audiences.
- Analytical skills: Ability to absorb a wide range of information to make judgement-based decisions with confidence, offering challenge when appropriate and managing risk appropriately throughout the grant making lifecycle.
- Organisational skills: Ability to use your initiative and manage a complex caseload of assessments and grant management, dealing with competing priorities and deadlines and demonstrating strong organisation and prioritisation skills.
- Relational skills: Ability to build and nurture effective, collaborative relationships with colleagues, community organisations, customers and other external agencies.
- Commitment to equity, diversity and inclusion and the ability to apply this throughout the grant making lifecycle.
Desirable criteria
- Sector insight: Knowledge and understanding of communities and the voluntary sector in the UK, and the ability to spot trends and identify opportunities for our programmes at least across one of our four community-led missions.
- Continuous improvement: Ability to identify opportunities for learning and improvement across the team by taking a proactive approach to problem-solving and continuous improvement.
- Data and finance: The ability to understand and assess data and financial information including business plans and accounts, and present this in a way that it can be accessible for others.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Contract length: Temporary - up to 12 months
Location: North West London
Hours per week: 35
Salary: Circa £60k pa depending on experience and knowledge
Closing date for applications: Sunday 15 June 2025 at midnight, interested applicants are encouraged to apply early.
Interview dates: We will be conducting Teams interviews w/c 23 June, followed by an in person interview for successful candidates w/c 30 June 2025.
Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c200 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We are recruiting a Interim Head of Engagement who will share our compassion and commitment for animal welfare, to provide inspirational leadership and strategic direction to the Engagement team and for staff and volunteers across the charity.
Our Interim Head of Engagement is integral to our ambition to broaden our reach and deepen our impact by shaping and leading the delivery of our engagement strategies and working on integrated campaigns with Fundraising. This is a highly visible and hugely important role for Mayhew, both internally and externally.
There are four key aspects to the role – collaboratively leading the charity as part of our Senior Management Team, development and implementation of all our internal and external engagement (including content and comms architecture), management and development of the Engagement team, and influencing and stakeholder management.
As a Senior Management Team, we feel the urgency of soaring demand for our vital work and feel relentless in our commitment to rise to meet it. We work in a contemporary and flexible way, always supporting one another to take opportunities and to manage competing priorities so we can achieve our objectives. We are looking for someone who is as committed to dogs and cats in need as we are, and who thrives in this working style. We are determined to achieve a collaborative, integrated working approach for the organisation and to move the charity forward at pace.
As a manager, we are looking for an inspiring and engaging coaching approach to the team, focusing on empowerment and development of the team and individuals. Our Head of Engagement must be an experienced and effective communicator who can inspire loyalty, trust and enthusiasm in their team and across the organisation.
Generally, you will:
- Communicate our work, internally and externally, in ways that cultivate a shared understanding about the difference we make - and why it matters now more than ever
- Deliver innovative integrated campaigns across all our channels to convert recognition into active support and build a thriving Mayhew community
- Increase brand awareness and brand attribution including by leading our brand, external communication and press and PR activities
- Embed engagement and collaboration across the organisation, ensuring everyone who works and volunteers for the charity feels engaged in growing our profile, reach and income
- Be a positive, empathetic leader within the organisation, inspiring your team and leading by example.
To be successful in this role, you need relevant experience in:
- A senior marketing and communications role in an organisation of comparable breadth and scope
- Developing and leading delivery of strategies across marketing, content and digital engagement that support organisational priorities
- Stakeholder management across a range of internal and external audiences, including building long term relationships and partnerships
- Being a great networker and ambassador, confident and comfortable inspiring support for the charity
- Successfully motivating, managing, and developing a high performing team
Please note that the successful candidate will be asked for evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
This role is an Account Management and New Business split and would suit someone with great communications skills, who is bursting with energy and creativity, and unafraid to try new approaches. We foster an environment where it is ok to make mistakes, be creative and try new things so that we can bring our prospects and partners the best opportunities to grow.
In this role you will:
- Build and manage a fast paced and highly effective new business pipeline for opportunities within a 25-150k threshold
- Prospect, engage, pitch and win new business opportunities with high value corporates at a partnership value between 25-150k
- Manage, steward and relationship build with our current partners to ensure partnership uplift
- Work with project teams to collate accurate reporting and impact data for the partnership accounts you manage and look for impact opportunities for your pipeline prospects
- Collaborate with teams across Carers Trust to build pitch decks, proposal toolkits and engagement tools for the corporate team to deliver to partners and prospects
- Work with the Corporate Manager and Head of Corporate to sell and scale our new employability offer to corporate prospects
Our ideal candidate:
- Will have a good track record of securing new business opportunities in a charity or sales role
- Will have experience in account managing relationships
- Strong interpersonal and pitch building skills
- Capacity to take initiative and identify opportunities
- Financial literacy sufficient to present project budgets and corporate partnership costings
- Self-motivation with enthusiasm for working flexibly as part of a team
Download the attached documents to find out more about the role and the perks for working at Carers Trust.
The client requests no contact from agencies or media sales.
The Research Officer role enjoys a varied workload and brings the opportunity to work with autonomy and develop new skills within a friendly and dynamic team. You will work on a broad range of projects, including being involved with our grant management processes, working closely with the Research Officer and the Acting Head of Research. The post-holder will also work closely with other departments across the charity, including producing engaging research communications content for print, online and social media, and will also have the opportunity to interact with senior researchers, clinicians and people affected by sarcoma.
This is an ideal role for someone with a scientific background and an active interest in research management, and it offers the opportunity to make a real impact for people affected by sarcoma and their families.
Benefits
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
Our Values
- Pioneering we are leading the way to a better future for the sarcoma community.
- Together we are creating a community to make a difference for all those affected by sarcoma.
- Expert we use our expertise in understanding sarcoma to deliver better outcomes.
Duties and Key Responsibilites
Sarcoma UK’s research programme
- To support Sarcoma UK’s grant application processes under guidance from the Acting Head of Research. This will include calls for proposals, identifying expert peer reviewers, administering a high-quality peer and lay review process, communication with applicants and potential applicants, administration of grant awards and supporting patient involvement.
- To provide support to the Grant Review Panel and Research Strategy Committee, including organising meetings and preparing minutes.
- To manage Sarcoma UK’s portfolio of active research grants, under guidance from the Acting Head of Research. This will include administration of newly awarded grants, monitoring progress of current grants, oversight of grant finances and reporting on final outputs.
- To support opportunities for patient involvement within the research programme, including managing a network of lay reviewers and facilitating new opportunities, with support from the Patient Involvement Coordinator.
- To support new developments in Sarcoma UK’s research programme, including organising and attending events, collaborative funding calls and initiatives to support early career researchers.
Research Impact and Communications
- To monitor and gather outputs and long-term impact of research grants funded by Sarcoma UK and support in ensuring these are shared with internal and external audiences.
- To plan and produce engaging and reactive and proactive communications about sarcoma research, including website, social media, written and video content, working with the Acting Head of Research and Communications Team to ensure our research activities and outcomes are shared with the sarcoma community and wider public.
- To proactively engage with grant holders to gather impactful insights and to support engaging communication about sarcoma research.
- To regularly review and update Sarcoma UK’s website with progress updates on research grants and promote funding opportunities.
- To support work undertaken by the Fundraising Team where required, such as lab tours and supplying information about funded grants for donor reports.
External relationships
- To be a point of contact for Sarcoma UK grant holders and their host institutions.
- To maintain positive relationships with Sarcoma UK’s research panels, potential grant applications, researchers and clinicians, and the wider sarcoma research community.
- To work directly with a range of people personally affected by sarcoma to place the voice of lived experience at the heart of our research programme.
General
- To support the integration of the research programme across Sarcoma UK.
- Attend Sarcoma UK events and contribute to the wider work of Sarcoma UK.
- Travel occasionally to meetings and events. Occasional evening or weekend work may be required (time off in lieu will be given).
- Work flexibly and collaboratively in a dynamic environment, undertaking other duties as required to support the wider operations of Sarcoma UK.
Sarcoma UK is a national charity that funds vital research and offers information and support to anyone affected by sarcoma.
The client requests no contact from agencies or media sales.
Founded in 1989, the mission of Rainforest Foundation UK (RFUK) is to support Indigenous Peoples and other communities of the world’s rainforests in their efforts to protect their environment and fulfil their rights to land, life and livelihood. Locally, it supports forest communities to gain land rights, challenge destructive industries, manage their forests and protect their environment. Globally, it campaigns to influence laws and policies that protect rainforests and their inhabitants.
The DRC Fieldwork Coordinator role sits within RFUK’s largest Programmes team: Land & Livelihoods. A central aspect of the L&L team’s work is supporting communities to establish and manage community forests as well as working at the national and policy levels to achieve wider impact. This role will be pivotal to a new phase of community forest expansion in the Democratic Republic of Congo, which is being supported by the Rainforest Trust. In partnership with five local organisations, the role will contribute to the objective of expanding community forests in two highly biodiverse landscapes: the periphery of the Maïko National Park in North Kivu province and the area surrounding the Salonga National Park in Maï Ndombe province.
The ideal candidate will bring at least 3 years’ experience of project management support in a charity or international development context, as well as 3 years’ of experience in supporting community land use planning and livelihoods initiatives in rural contexts. We are seeking someone who has a firm grasp on forest governance and human rights, is familiar with the requirements of institutional donors, and is eager to play a key role in a new phase of community forest expansion.
We are looking for a Finance Officer to join our team to administer the financial affairs of the District. This role will include working closely with the District Secretary and Treasurer to implement financial policies and controls, assisting with preparing budgets and accounts, managing payroll, processing receipts and payments and maintaining appropriate accounting records.
Role Purpose and Objectives
To administer the financial affairs of the District including preparing budgets and accounts, managing payroll, processing receipts and payments and maintaining appropriate accounting records.
Responsibilities
Financial Controls and Policies
- Support the District Treasurer to implement proper financial policies and controls, ensuring appropriate accounting codes for churches and charities are complied with.
Budgets and Accounts
- Assist the District Secretary, Treasurer and Resourcing Mission Committee to prepare budget and circuit assessments for the District with reference to the District Mission Plan.
- Work with the District Secretary and Treasurer to prepare annual accounts for the District, including liaising with the auditors and helping to draft the Trustees’ Annual Report, particularly with regard to accounting practice and policies.
- Support the District Secretary as needed to ensure compliance with the Methodist Church and Charity Commission requirements, including supplying the information for HMRC P11D forms.
Payroll
- Ensure District employees’ and ministers’ payroll information is correct and liaise with the central Methodist payroll bureau so that staff are paid on time.
Administration of Bank Accounts
- Monitor cash flow and administer transfers between bank accounts.
- Set up approved payments in online banking and liaise with signatories to authorise these for payment.
- Liaise with the Treasurer and/or District Secretary on transactions with the Central Finance Board and Trustees for Methodist Church Purposes, preparing paperwork to facilitate drawdown of funds.
- Administer changes to banking mandates.
- Administer changes to Direct Debits and Standing Order instructions.
Receipts and Payments/Book-keeping
- Check invoices and expenses claims for accuracy, before sending to authorised persons for approval.
- Record all bank transactions for all bank accounts on a monthly basis.
- Produce monthly fund summaries, with detailed analyses.
- Provide monthly ‘sub-accounts’, where required, for specific projects
Other key tasks
- Manage the District’s Financial Record systems, including archiving information as necessary
- With the District Secretary, review and renew the District’s Insurance Policies.
- Maintain the District’s Asset Register.
- Other duties commensurate with the role as agreed with the District Secretary.
For an informal conversation about the role please contact Lisa Murphy, District Secretary. To apply, please complete the application form and submit by the closing date and time. CVs will not be accepted.
Interviews to take place during the week beginning 7th July 2025.
A growing, evangelistic, justice-seeking and inclusive church without walls.
The client requests no contact from agencies or media sales.
Are you a talented communications and event management professional who cares about improving local communities through the power of business? Heart of the City is looking for a proactive communicator, who is comfortable working in teams and on their own to communicate and deliver an engaging calendar of activities that drive impact and support income generation. You will need to be able to formulate messaging to appeal to different types and sizes of businesses to partner with us or take part in our training programmes, all the while ensuring effective delivery of our events.
Details of Job
The Events and Communications Officer will work across the team to plan, produce and deliver a calendar of in-person and on-line events. They will also communicate our work to external audiences to drive the participation of small and medium sized enterprises (SMEs) in our programmes and attract potential funding from corporates, grant-makers, and government bodies.
The post holder will work with the programme team to manage a calendar of online and in-person events and oversee the event process from beginning to end. The post holder will manage ticketing platforms, oversee event budgets and logistics and create event briefings to ensure alignment between external speakers and team members. This will include overseeing the set-up of IT and technology to ensure smooth event delivery and acting as a main contact point for external event partners. After events, the post holder will manage communications with external partners and audiences, log their participation in the CRM system and produce timely reports on event outcomes for the programme team contributing to evaluation and learning cycles.
The post holder will also work with the Director and programme team to deliver the charity’s marketing and communications plan. They will maintain and grow our brand identity and tone of voice by using social media platforms, paid advertising campaigns and creating original content for our website to share our impact, drive participation and grow our partnerships. They will also work with a variety of external stakeholders to share Heart of the City’s impact, grow our network and drive greater participation and engagement in our work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.
You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.
On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.
You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.
You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.
You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.
We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.
Responsibilities
1. TSA Support Line
1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:
- All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
- You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
- You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
- You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
- You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
- You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
- You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
- Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
- You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
- You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
- You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.
1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.
1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels.
1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.
1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.
2 Support, information and signposting
2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.
2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).
2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.
2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.
2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.
2 TSA events
2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.
2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.
4 Supporting health, social care and education professionals
4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.
4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).
The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.
A DBS disclosure will be required prior to taking up post.
Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.
We believe in a world where no child ever has to live on the streets.
Looking for a rewarding role where you can make a difference? Do you have the drive to create positive change in children’s lives and inspire others to do the same?
If the answer is yes, then read on to hear about this exciting opportunity.
We’re Railway Children, an international charity working to create long-lasting change for street-connected children and young people in the UK, India and Tanzania. Founded in 1996, we’ve dedicated over a quarter of a century to developing outstanding practice and services for vulnerable children and their families. As we embark on our new strategy to 2027, we have ambitious plans to ensure no child is left behind, wherever we work.
About the role
We are looking to recruit a Youth Outreach Worker in London for a new role within our UK Safeguarding on Transport Programme. This is a 12-month outreach pilot engaging and safeguarding young people in and around Waterloo Station, helping identify and safeguard young people under 18 years at risk of criminal and sexual exploitation, county lines, missing from home, homelessness or family breakdown. This role does involve working regular unsociable hours including evenings and weekends.
You will be working to identify and safeguard young people alongside trained volunteers and by engaging with key partners such as Southwestern Railway (SWR) Met Police, Southbank Staff, Train Operators, Youth Service and other local stakeholders.
You’ll play a key role in the development of our UK Programme and part of a dynamic team delivering Railway Children’s programme in the UK.
What we offer
As well as helping some of the world’s most vulnerable children and young people, we offer some great perks:
- Time out. You’ll start with 25 days holiday per year to recharge the batteries. After three years, this will increase by an extra day per year until you reach a relaxing 30 days leave.
- Pension. We offer a pension contribution of 6% of annual salary.
- Birthday leave and ‘Railway Children Day’. You’ll get two additional days of annual leave in your birthday month and around Christmas time.
- A culture we’re proud of. Driven by our CEO, family values are at the heart of our culture and make Railway Children an incredible place to work.
- Flexible working environment and home working. It’s one of the reasons why our staff retention is so impressive!
What we’re looking for
You will have experience of successfully engaging and supporting young people and families as well as experience of working in an outreach or similar setting, in a creative and engaging way with young people with a range of needs and vulnerabilities.
Alongside this you will be able to work effectively with partners to safeguard young people, who can work with 3rd sector groups and the local community.
You will have completed relevant training, experience in safeguarding and in the issues relevant to vulnerable young and families. Therefore, you will be an experienced practitioner with an excellent understanding of safeguarding processes and procedures, who is able to work creatively, independently and within professional boundaries.
A full person specification can be found in the job pack.
Application notes
Closing date: Sunday 16th June 2025 at 5pm
Due to the number of applications often received, only those to be invited for interview will be informed of the outcome of their application. Applicants who have not heard within two weeks of the closing date should assume they have been unsuccessful.
At Railway Children, we are committed to the safeguarding and protection of all those who come into contact with us in our work. We follow a range of procedures to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us. This post is subject to a range of background and reference checks including criminal records check.
WE STAND FOR CHILDREN, THEIR CHILDHOODS AND THEIR FUTURES!

The client requests no contact from agencies or media sales.