Office jobs

Exciting opportunity for a Programme Officer – make an impact today.

Anna Freud is seeking a Programme Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a collaborative culture with strong links across Anna Freud and University College London. We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

What you’ll do

You will play a key administrative Postgraduate Studies department within the Education and Training Division, supporting the delivery of UCL-accredited postgraduate programmes. Based in a hybrid work environment, you will provide comprehensive administrative support across all stages of the student life cycle - from admissions and enrolment to assessments and graduation. Key responsibilities include maintaining student records, coordinating teaching days and events, liaising with internal and external stakeholders (including UCL), ensuring compliance with regulations, and enhancing the student experience.

What you’ll bring

Essential skills and experience:

• Proven experience in programme or course administration within higher or further education settings;
• Strong interpersonal, verbal, and written communication abilities, with a diplomatic and professional approach;
• Ability to work accurately with large volumes of information and manage competing deadlines independently;
• Confident user of Microsoft Office and quick to learn university-specific systems and online teaching tools (e.g., Zoom, Teams);
• Able to work both independently and collaboratively, with a strong commitment to high-quality service and student experience.

Key details

Hours: Part-time job-share (14 hours per week): Wednesday and Thursday, 09:00-17:00. Flexible working is possible.

Salary: £31,366 FTE per annum, plus 6% contributory pension scheme.

Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).

Contract type: Fixed-term, 8 months (maternity cover).

Next steps

Closing date for applications: midday (12pm), Monday 18 August 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday 22 August 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely in week commencing 1 September 2025.

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Are you ready to take on a key role in a charity that’s making a real difference? Southampton City Mission is offering an exciting opportunity for a full time Food Project Assistant. This is a new role with the opportunity to work alongside our project managers to deliver a high standard of food and clothes management across key projects within the charity.

We are looking for an individual who is confident in warehouse management, dealing with external organisations and liaising with volunteers at key venues in the city. You will also be responsible for delivering a stock management system within the SCM warehouse to ensure an efficient and effective process. 

If you’re a natural team player and passionate about working for a faith-based charity that’s growing and evolving, this is the perfect role for you. Your input will help drive change in both the charity and the city we serve!

If you’d like an informal chat or to arrange a visit to find out more, please contact the SCM office on 0 2 3 8 0 5 5 0 4 3 5 

Apply now! An application pack, including full job description and person specification, can be downloaded from our website.

The closing date for applications is 19th September 2025

SCM is committed to keeping children and adults at risk safe and to equal opportunities.

A DBS check will be required for this role and applicants must be able to demonstrate that they have the right to work in the UK.

For further information regarding the work of SCM, please refer to our website

Senior Operations and Governance Officer

Location: London
Duration: Initially temporary for 3-5 months, with a view to going Permanent for the right person.
Pay: £20.60 per hour plus £3.00 per hour holiday pay (equivalent to £37,500 FTE per annum)
Hours of work: 9 AM - 5 PM, 35 hours per week
Hybrid: 2 days per week in the office (Tuesdays and Thursdays)

Charity People are delighted to be partnering with a mission-driven charity committed to justice, equity, and inclusion by supporting impactful programmes and strategic initiatives that drive meaningful change. They are looking to recruit a Senior Operations and Governance Officer to support the Operations Manager in delivering high-quality governance and programme management across the organisation.

About the Role

This is a pivotal role supporting the Chair, Trustees, and Senior Management Team to ensure effective governance and operational oversight. You'll coordinate Trustee meetings, maintain governance records, and support programme and project management across the organisation. You will also work with colleagues across the organisation to put in place systems and reporting to track progress against plans and associated risks.

Key Responsibilities

• Arrange and coordinate the annual cycle of Trustee and Committee meetings
• Prepare agendas, take accurate minutes, and ensure timely dissemination of papers
• Maintain governance documentation including the risk register and register of interests
• Develop and implement systems for tracking progress against strategic plans and KPIs
• Support project leads in planning, monitoring, and reporting on outcomes
• Assist in drafting the Annual Report and Accounts
• Ensure Trustee and other details are up to date and comply with the requirements of the Charity Commission and Companies House.
• Maintain the Seal Book, ensuring that the Seal is used where required to execute documents and maintain relevant registers of interests, gifts and hospitality.
• Be responsible for maintaining and updating the Trustees Register of Interests.
• Be responsible for the general administration for the Trustees including processing Trustee expenses and managing the Secretary's inbox and being the first port of call for any queries.
• Support the Chair with the Trustee Annual review process.
• Support the Governance review processes and ensure actions are followed up and completed.
• Support project leads to plan, implement and monitor project progress and outcomes
• Support the Senior Management Team to develop an annual delivery plan and monitor progress against a set of key performance indicators.
• Support the Director of Operations to identify, assess and manage risks across the organisation.
• Lead on ad hoc organisational wide projects where required including the All Staff Conference, Trustee dinners and other events.

We're looking for a proactive and detail-oriented individual with:

• Significant experience supporting Boards and Committees
• Strong minute-taking and action-tracking skills
• Experience in project coordination and performance monitoring
• Excellent communication and relationship-building abilities
• Proficiency in Office 365 and CRM systems (e.g. Salesforce)
• A commitment to equity, inclusion, and collaborative working

How to Apply
Please send your CV as soon as possible as applications will be reviewed on a rolling basis.

Closing date: Wednesday 20th August at 17:00

Interviews will be in person on Thursday 4th September

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Finance Administrator

Salary: £14.50 - £16 per hour (plus holiday pay)

Location: Walthamstow, London

Hours: 35 hours per week (Full-time, Monday to Friday, 9am-5pm)

Contract: 3 Months with possible extension

Are you a detail-oriented and proactive administrator with a passion for finance and community impact? We're recruiting for a Finance Administrator to support financial operations and fundraising activities in a busy and rewarding environment.

Key Responsibilities:

Financial record-keeping, invoicing, petty cash, and reporting

Supporting fundraising and grant applications

General administrative and office support

Service user engagement and reception cover

Ideal Candidate:

Experience in finance, bookkeeping, or fundraising

Strong organisational and communication skills

A team player with a proactive attitude

Comfortable working on-site 5 days a week

Enhanced DBS (or willingness to obtain one)

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you passionate about social justice and ensuring people's rights and access to justice?

Central England Law Centre (CELC) is seeking a dedicated Immigration and Asylum Level 3 Caseworker / Solicitor to join our team.

As the UK's largest law centre, CELC is a charity that provides free specialist legal advice to those in need in Coventry and Birmingham. We are driven by our vision for a fairer and more just society

We are looking for an exceptional candidate to provide an immigration/asylum casework and representation service to clients and to work with partner organisations on projects engaging the practical application of immigration/asylum law. The successful candidate will be a compassionate, committed, and a well-organised strategic thinker with a strong commitment to our vision. 

If you have a proven track record in delivering immigration advice, undertaking caseworker and representing clients at court and would like to work within a team to resolve clients' interconnected legal needs, we want to hear from you. 

Our offices are conveniently located within walking distance of railway stations. We offer competitive terms and conditions, looking to foster a good work life balance for all our staff, including 28 days of holiday pro rata (increasing by 1 day per year to 35 days after 5 years of service), plus 8 additional statutory days, and pension scheme membership.

Location:  Hybrid working between the Aldgate, London office and home

Trusts Officer

A great opportunity has risen for a Trusts Officer to support our ambitious 5-year strategy by building relationships with Trusts + Foundations, engaging new supporters with our cause and ensuring existing supporters receive first-class stewardship.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will take ownership of your own portfolio of Trusts + Foundations with the capacity to donate up to £10k, leading on all stages of the cultivation cycle from prospect identification to stewardship to retain existing supporters and generate new business. Proactive and tenacious, you will enjoy building relationships with funders via phone and email, using this insight to craft compelling and inspiring proposals and update reports which match funder interests.

You will have excellent written and verbal communication skills, a keen eye for detail, and be comfortable working in a fast-paced environment. You will be organised, creative, and able to manage competing deadlines across a varied portfolio. You will have robust IT skills, with experience of using a CRM system to update and maintain accurate donor records.

There is significant scope to make your mark on this role, working both independently and in close collaboration with colleagues across the organisation to drive income across our research, services and policy work and develop your own relationship management and grant management skills.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

We will review applications continuously as they are received and reserve the right to appoint a suitable candidate prior to the stated closing date.

Location:  Hybrid working between the Aldgate, London office and home.

Salary:  £32,000 to £36,000 per annum

Contract: Permanent

Closing date: 11.59pm Monday 18 August 2025

Programme Networks Manager (The OWL Collaboration & OPEN)

We are seeking a passionate and organised Programme Networks Manager to lead two exciting national outdoor learning initiatives.

Position: Programme Networks Manager (The OWL Collaboration & OPEN)

Hours: Full-time, 35 hours per week
Salary: £31,000 – £34,000
Location: Quenington, Gloucestershire (Hybrid working considered)
Contract: Permanent

Closing Date: Wednesday 27 August 2025, 11:59pm
Interview Dates: First stage – Thursday 4 September (online); Second stage – Friday 19 September (Quenington)

About the Role

This is a unique opportunity to lead and grow two key programmes:

• The OWL Collaboration, a residential outdoor learning programme supporting children and young people facing the greatest challenges
• OPEN, the Outdoor Practitioners Education Network, a growing professional learning network for the Outdoor Learning sector

You’ll drive the design, delivery and impact of both, ensuring they are visible, connected, and underpinned by strong partnerships and evaluation.

Key responsibilities include:

• Overseeing delivery of OWL programme and Nest School partnerships
• Coordinating grants, onboarding, logistics, evaluation and reporting
• Leading and growing OPEN’s network of members and professional learning opportunities
• Delivering network events, newsletters and collaborative communications
• Building strategic partnerships and representing the charity externally
• Embedding youth voice and championing outdoor education across the sector
• Managing data systems, budget tracking, and reporting to key stakeholders

About You

We’re looking for someone who thrives in a collaborative environment and brings a combination of strategic thinking, practical delivery, and a passion for equity in education and the outdoors.

You will have:

• Experience managing programmes or professional networks, ideally in education or outdoor learning
• Strong relationship-building skills with schools, practitioners and sector bodies
• Excellent communication skills – written, verbal and facilitative
• Confidence managing budgets, data, grants and logistics
• A proactive, organised, and adaptable approach
• A genuine belief in the power of outdoor learning and inclusive practice

About the Organisation

You will be working for an educational charity and one of the UK’s leading funders and providers of Outdoor Learning. Their mission is to improve life chances through nature-based education. Working in partnership with schools, funders, and outdoor centres across the country and underpinned by a values-led approach that champions connection, innovation, and progressive stewardship of the natural world.

Why join?

You will be part of a dynamic, inclusive and supportive team committed to real impact. Offering a range of generous benefits including:

• 10% employer pension contribution
• 27 days annual leave (plus public holidays and office closure over Christmas)
• Life assurance
• Employee Assistance Programme
• Access to training and personal development budget
• Newly refurbished head office with a creative, flexible working environment

Other roles you may have experience of could include: Programme Manager, Education Network Manager, Outdoor Learning Coordinator, Learning & Engagement Manager, Community Partnerships Lead, Strategic Projects Manager, Youth Programmes Lead #INDNFP

Would you like to help create a brighter future for nature?

Wildlife and Countryside Link is a coalition of 90 environmental charities. We are looking for a Policy Officer to help develop, advocate and win policy improvements for nature.

The Government has promised to halt the decline of nature by 2030 and to net zero by 2050, committing to decarbonising our energy systems as a core government mission. Such commitments have been made within the backdrop of a challenging economic environment. The next few years will be critical in securing nature based solutions as part of the drive to reach net zero and in developing our understanding of and engagement with private investment for nature’s recovery as these fledging funding streams evolve.

We are looking for an enthusiastic and dedicated Policy Officer to convene environmental policy experts to agree bold shared policy positions. This role will focus on economic systems change, including innovative work on ways to drive private investment in nature; and on the role that nature must play in helping us to adapt to and mitigate the effects of climate change. There will be lots of thinking, lots of writing, and lots of opportunities to shape shared campaigns with excellent opportunities to engage with and work alongside some of the leading experts in these policy areas. You will also play a key role in delivering those messages to key influencers in Government and in Parliament.

So, we are looking for someone with a keen eye for detail, a good networker with the ability to listen and negotiate, and a reasoned and convincing style of written and verbal communication, with a passion for nature conservation.

Please find the full job description and how to apply here. To apply, please send your CV, with a short covering letter and a completed diversity monitoring form by 9am on Monday 15 September.

We are looking for a Senior Individual Giving Fundraiser to be responsible for the delivery of core elements of the Supporter Acquisition programme, developing engaging communications / products and activity across multiple channels, such as paid search and social, email, telemarketing and offline channels.

This is a Hybrid role with two days a week in the office, you can be based either in the Chelsea or Sutton office.

The Charity
An incredible health charity passionate about delivering world leading care and research to provide the very best life-saving treatments.

You will be joining an organisation with a supportive work culture and an ambitious Individual Giving team, while receiving employees benefits that include
- Competitive salaries benchmarked against the market with annual increases.
- Auto- enrolment in our Aviva pension scheme from day one, with Up to 6% employer contributions.
- 27 days annual leave per annum plus UK bank holidays
- Access to an employee assistance programme designed to save you money and improve your physical, financial, and mental health and wellbeing.... as well as much more!

The Role
Lead in the development and delivery of Supporter Acquisition campaigns/activity/products across a range of media, with a specific focus on digital channels.

Work closely with the Individual Giving Manager to plan, manage and deliver the annual operating plan, including end-to-end project management,

Be responsible for the briefing and the day-to-day management of internal and external suppliers including copy and artwork development through to production, broadcast and final print.

Deliver draft budget and reforecasting figures as part of the planning and budgeting process.

The Candidate
Previous experience with Individual Giving / Direct Marketing within a multi-channel, multi-discipline environment, especially through supporter acquisition channels.

Good project-management experience, including managing budgets, schedules, creative development, and supplier relationships for fundraising direct marketing campaigns.

Knowledge of best practice digital fundraising, with particular experience of running Search, Social and online campaigns to increase supporters and gather data for future marketing opportunities.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Future Talent supports gifted young musicians from low-income backgrounds across the UK. Join them as their next CEO and lead a mission where powerful storytelling and purposeful fundraising drive lasting impact and unlock potential every day.

Applications close: 9 a.m. Monday 8th September 2025

Location: Hybrid/London SW9 6DE (2 days per week in the office)

About Future Talent

Founded in 2004 by the Duchess of Kent and Nicholas Robinson OBE, Future Talent exists to break down barriers, create opportunities, and harness the transformative power of music to change the lives of young musicians across the UK.

With over 4.2 million children living in poverty in the UK, too many gifted young musicians are held back by a lack of access and support. We envision a future where all musically talented children, regardless of background, are empowered to thrive.

Our work is made possible through the generosity of major donors, trusts & foundations, corporate partners and sponsors, and individual supporters, whose contributions and support make our programmes possible, creating vital opportunities for young musicians.

About the role

As CEO, you will provide strategic and operational leadership to ensure we can support more young musicians across the UK.

This is a hands-on, externally facing leadership role that combines fundraising, advocacy and organisational strategy. You’ll work closely with our committed Board of Trustees, expert Advisory Group and small, passionate staff team to:

• Lead high-value fundraising activity, strengthening and diversifying our income from major donors, trusts and foundations, and corporate partners
• Build partnerships across the music, education, funding and philanthropic sectors
• Increase the charity’s visibility and voice on a national level
• Lead a high-performing, inclusive team culture
• Ensure the charity’s long-term financial sustainability and operational resilience

This is a fantastic opportunity for someone who is ambitious and excited about the impact Future Talent can have, and who brings the strategic fundraising expertise, day-to-day energy and stakeholder management skills to make that ambition a reality.

Who we are looking for

We’re looking for a confident, collaborative and energetic leader with experience working in a small charity environment and a passion for supporting young people and driving social change.

You don’t need to have been a CEO before; this could be your first time stepping into the role. What matters is that you bring the right leadership experience, values and ambition to take Future Talent forward.

You will bring:

• Proven success in delivering significant fundraising results and income growth, particularly with major donors, trusts and foundations and/or corporate partners
• Strong relationship-building skills and experience representing an organisation externally, including to funders and philanthropic partners
• Strategic leadership experience, with the ability to lead organisational growth and change
• A people-centred leadership and management style that fosters inclusion, collaboration and high performance
• Financial and operational acumen

While your background could be in youth, arts, music, education, or another area of the charity sector, a personal interest or hobby in music would be a welcome bonus.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 8th September 2025.

Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for over 30 years.

Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.

Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.

We are looking for a dedicated and organised Trusts and Grants Fundraiser to join our friendly and supportive team. Reporting to the Trusts and Development Manager, you’ll help identify and research prospective funders, prepare compelling applications, and build strong relationships with donors.

You’ll manage your own workload and portfolio of donors, writing applications and corresponding with donors. Helping to maintain accurate CRM records. You’ll also collaborate with colleagues across the organisation to gather stories, data, and insight to support your work.

AllChild is a successful children’s charity committed to ensuring every child can flourish. We are seeking a highly organised and proactive Executive Assistant to support the CEO and Executive Team. You will act as the point of contact for key external and internal stakeholders.

As the Executive Assistant, you will ensure the smooth coordination of Board, Executive and Leadership meetings, projects and activities. The role requires a proven ability to manage multiple priorities and a keen attention to detail, ensuring the smooth functioning of daily meetings, regular activities, and long-term projects. You will be comfortable taking the initiative and offering strategic support to the Executive team to increase the success of key relationships, opportunities and projects.

This is a key role working with a dynamic team in a growing charity requiring discretion, initiative, and strong communication skills. You will share our vision that every child can flourish and be aligned with our values of ambition, connection and trust.

For further information and details on how to apply, please visit our website via the Apply button.

Closing date: 22 August 2025.

37 hours per week / £27,110 per annum / permanent / Monday-Thursday 9-5pm; Friday 9-4.30pm.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

We are looking for a Rent and Housing Administrator to join our small, dispersed Rent Team within Housing and Property Services.

In delivering this role, you will provide a highly responsible administrative service to our colleagues who manage property payment (rent/arrears) collections, lease/housing management and compliance delivery within the organisation.

You will ensure that all internal systems hold accurate and up to date for;

• Rent/former arrears accounts
• Lease and Housing Management information
• Resident information
• Property and Compliance data

This is a dynamic role where you will work closely, building effective communication links across the Asset and Housing Management Team and the Finance Team to enable proactive and effective information posting and up to date property/compliance information.

In addition, you will support the wider Asset Management Team within administrative and system related tasks and work flexibly where necessary to attend team meetings and liaise with colleagues which may include traveling to YMCA DLG sites.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience working in a varied administrative role, competent in using software packages (MS Office applications) and rent/ payment databases.

You will be an effective communicator at all levels with both colleagues and external partners, with the ability to self-motivate, work using your initiative and prioritise your workload. You will appreciate the need for an eye for detail, have demonstrable experience of reconciling data and other financial information. 

In addition, you will have a basic understanding of the key risks, challenges and opportunities for young people which may impact on their ability to pay rent, along with a basic understanding of supported housing.

If you would like any further information or an informal discussion about this post, please contact

Should you require any assistance with our application process, please email us at 

CLOSING DATE: Sunday 14 September 2025 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required

Role Purpose:

The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.

Role Responsibilities:

• Provide day-to-day supervision, guidance and emotional support to helpline advisors.
   

• Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
   

• Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
   

• Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
   

• Coordinate rotas and ensure adequate shift coverage.
   

• Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
   

• Promote staff wellbeing and implement trauma-informed approaches in staff support.
   

• Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
   

• Lead on service improvement by identifying trends, risks, and areas for development.
   

• Monitor and analyse service data to contribute to internal reviews and funder reporting.
   

• Ensure compliance with data protection, confidentiality, and safeguarding standards.

• Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
   

Person Specification:

• Supervisory or senior experience in helpline, casework, or support services.
   

• Proven ability to provide emotional and professional support to frontline staff.
   

• Experience in handling safeguarding referrals and risk assessments.
   

• Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
   

• Strong understanding of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.
   

• Excellent interpersonal, leadership, and communication skills.
   

• Strong organisational skills and ability to manage competing priorities.
   

• Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
   

• Experience in monitoring, evaluation, or impact reporting is desirable.
   

• Commitment to equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.