Office manager jobs in droylsden, greater manchester

An exciting opportunity to support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe. 

The role sits within our Salesforce team, supporting all our countries internationally. 

The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. 
 

About Mission Without Borders International 

Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.

Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction. 

We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background. 

Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce. 

This position is within MWB International.  
 

About the role 

Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation. 

As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialist to be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our Salesforce Developer and Product Owner to manage change requests. 

With significant stakeholder engagement, they will help to develop a staff training programme for all countries and deliver both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades. 

Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests. 

The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives. 

Who we are looking for 

You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. 

You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP. 

A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests. 

You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.

We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions and create detailed process documentation and training materials to accompany them.

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Enrollment into our pension scheme 

• Flexible approach to working (involves occasional travel to London, UK office or internationally) 

Job Title: Language and Communications Coordinator

Hours: Full Time (36 hours) - working pattern to be agreed. Maternity cover until 31st July 2026. 

Salary: £26,225 per annum

Location: Home-based in Wales

About Coram

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive. We work in a dynamic environment, always innovating and changing whilst ensuring that our standards of data management are at the highest level and the best it can possibly be.

About Coram PACEY

Coram PACEY is the professional association dedicated to supporting home-based child carers, including childminders and nannies, to provide high quality services, information and advice to children, their families and carers.

The Role:

As a member of the Coram PACEY Cymru team to coordinate the planning and delivery of work related to language and communications in Wales, delivering against the Welsh Government and other bodies funded work programmes. Through this work raise the profile of childcare and early years professionals and the work of Coram PACEY Cymru across Wales. Fluent Welsh language skills are essential for this post.

We welcome applications for this role through English or Welsh.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 11.59pm, Sunday 15th June 2025

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Teitl Swydd: Cydlynydd Iaith a Chyfathrebu

Oriau: Llawn amser 36 awr, patrwm gwaith i'w gytuno. Dros gyfnod mamolaeth. Cytundeb tymor penodol hyd at 31 Gorffennaf 2026.

Cyflog - £26,225 y flwyddyn

Lleoliad - Gweithio Gartref yng Nghymru

Ynglŷn â Coram

Coram yw'r elusen hynaf i blant yn y DU a sefydlwyd gan Thomas Coram yn Llundain i helpu plant a phobl ifanc bregus er 1739. Heddiw, mae grŵp Coram yn helpu mwy na miliwn o blant, pobl ifanc, teuluoedd a gweithwyr proffesiynol y flwyddyn trwy gynnig mynediad at y sgiliau a'r cyfleoedd y mae eu hangen arnynt i ffynnu. Rydym yn gweithio mewn amgylchedd dynamig, yn arloesi ac yn newid drwy'r amser wrth sicrhau bod ein safonau rheoli data ar y lefel uchaf a'r gorau y gallant fod.

Ynglŷn â Coram PACEY

Mae Coram PACEY yn gymdeithas broffesiynol sy'n ymroi i gefnogi gofalwyr plant yn y cartref, gan gynnwys gwarchodwyr plant a nanis, i gynnig gwasanaethau, gwybodaeth a chyngor o ansawdd uchel i blant, eu teuluoedd a'u gofalwyr.

Y rôl:

Fel aelod o dîm Coram PACEY Cymru, cydlynu cynllunio a chyflwyno gwaith yn ymwneud ag iaith a chyfathrebu yng Nghymru, gan gyflwyno yn erbyn rhaglenni gwaith Llywodraeth Cymru a chyrff eraill a ariennir. Trwy'r gwaith hwn codi proffil gweithwyr proffesiynol gofal plant a blynyddoedd cynnar a gwaith Coram PACEY Cymru ar draws Cymru. Mae bod yn rhugl yn y Gymraeg yn hanfodol ar gyfer y swydd hon.

Croesawn geisiadau am y rôl hon trwy gyfrwng y Gymraeg a'r Saesneg.

I wneud cais am y rôl hon, cliciwch ar y botwm 'gwneud cais yn awr' i lenwi'r cais.

Dyddiad Cau: 11.59pm, 15 Mehefin 2025

Dyddiad Cyfweld: i'w gadarnhau

Mae Coram yn gyflogwr cyfle cyfartal a chredwn fod gweithlu amrywiol yn galluogi inni wella'r gwasanaethau i'r plant a'r teuluoedd rydym yn eu helpu. Rydym wir wedi ymrwymo i annog ymgeiswyr o bob rhan o'r gymuned y ceisiwn ei chefnogi. Mae hyn yn cynnwys y rheini o gefndiroedd ethnig mwyafrif byd-eang, y rheini sy'n uniaethu fel LGBQT+, y rheini ag anableddau, y rheini â phrofiad byw o ofal, y rheini â niwroamrywiaeth, a'r rheini o grwpiau eraill sydd wedi'u tangynrychioli yn Coram.

Os yw ymgeiswyr yn teimlo'n gyfforddus, byddem yn eu hannog i dynnu ar brofiad byw ynghyd â phrofiad proffesiynol yn eu datganiad personol fel rhan o'u cais.

Rydym wedi ymrwymo i ddiogelu plant a lle fo'n briodol byddwn yn gofyn i'r ymgeisydd llwyddiannus ymgymryd â gwiriad gan y Gwasanaeth Datgelu a Gwahardd.

Rhif Elusen Gofrestredig. 312278.

Contract:  12-month maternity cover from Monday 18 August 2025, full time (35 hours per week) 

Salary:  £35,000 - £38,000 per annum 

Location:  Hybrid – Burford, Hartlebury, Radcliffe or Newport (Hybrid)

Closing date:  Sunday 22 June 2025 

Interview date:  30 June – 2 July 2025 

We’re looking for a confident and proactive Resourcing Partner to join our friendly, fast-paced Resourcing team on a 12-month maternity cover contract. 

More about the role

You’ll lead the full recruitment cycle across three key areas of Blue Cross – Rehoming & Fostering Services, Fundraising, Communications & Engagement, and Finance & Resources – using your expertise to shape campaigns, coach hiring managers, and deliver an exceptional experience for candidates and teams alike. 

What you’ll be doing 

• Leading inclusive, effective recruitment campaigns across a wide range of roles 
• Advising managers and shaping attraction strategies to bring in top talent 
• Writing compelling job adverts that reflect our purpose and values 
• Using direct sourcing, LinkedIn Recruiter, and networking tools to build diverse pipelines 
• Screening and assessing applicants to create strong, insight-driven shortlists 
• Coaching hiring managers and sharing best practice  
• Supporting Resourcing Administrators and covering when needed 
• Promoting our employer brand and connecting with underrepresented audiences 

This is a full-time role working 35 hours per week, Monday to Friday. It follows a hybrid working pattern, with a minimum of two days per week spent in the office — either at our Burford office or at one of our Rehoming, Advice and Behaviour Units in Radcliffe (Greater Manchester) or Newport — and the remainder working from home. We will ask which site you wish to be based at as part of your application. Please note that we are unable to consider full-time remote working or alternative site locations for this role. 

About you

You’ll bring solid experience in in-house recruitment, running end-to-end campaigns with confidence and care. You’re a great communicator, able to influence at all levels, and enjoy building trusted relationships. You’ll be collaborative, data-savvy, and thrive when working at pace. 

Essential Qualifications, Skills, and Experience 

• Previous in-house recruitment experience  
• Confident stakeholder management skills, with the ability to influence and build trust at all levels 
• A collaborative approach and experience working with diverse teams 
• Excellent written and verbal communication skills 
• A sharp eye for detail and the ability to pick things up quickly 
• A proactive, solutions-focused mindset and a resilient, can-do attitude 
• The ability to demonstrate, understand and apply our Blue Cross values 

Desirable Qualifications, Skills, and Experience 

• Knowledge of inclusive recruitment practices and experience reaching underrepresented groups 
• Confidence using LinkedIn, CV databases, and job boards for direct sourcing 
• Familiarity with ATS platforms and recruitment data management 
• Knowledge of various advertising and recruitment methods 
• A good understanding of employment law in relation to recruitment, particularly around discrimination and reasonable adjustments 

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 22 June 2025.  

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

We are currently recruiting a trauma-informed, person-centred Counsellor to deliver essential and life-saving counselling for survivors of rape, sexual assault and sexual abuse. The Counsellor will be employed by TRC Sexual Abuse & Rape Support Greater Manchester, working 24 hours a week over 3 days, and will be based at our office space in Trafford. The Counsellor will have a counselling caseload as well as completing additional tasks such as conducting initial assessments, triaging clients, and establishing next steps for each client in line with TRC's safeguarding policies.

Creative Support is a non-profit organisation that provides high quality person centred social care services for people with learning disabilities, mental health and other needs.

An exciting new opportunity has become available to join our dynamic, fast-paced, hardworking Human Resources team to support the delivery of efficient HR services for a Stockport based charity located within just a few minutes’ walk of the train and bus services.

We are looking for an individual who either has experience in an office environment or is looking to start and develop their career in Human Resources in a busy office environment.  You will have a good working knowledge of Microsoft Office including Word, Excel and Access. You will be a highly organized individual who is able to work to deadlines and provide excellent customer service.

You must have the ability to work autonomously, manage tight deadlines, maintaining both computerised and manual records including the development and maintenance of Excel spreadsheets and have the ability to work with frequently changing priorities. The post holder will be required to handle information of a confidential nature and must observe the highest standards of professionalism, discretion and confidentiality.

This is an ideal role for graduates who are passionate about working in the not-for-profit sector although any applicants who are looking for their first role within a human resources environment may also apply.

Vacancy Reference Number: 81628

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK.

Do you have experience in generating and sustaining charitable giving from individuals and nurturing a Friends scheme in the Arts education sector? Are you passionate about choral singing and its power to change the lives of children and young people and can you successfully advocate on our behalf to potential major donors?

The primary focus for the new role is to generate sustainable charitable giving from individuals, maintaining and growing our Friends memberships and developing significant income from major donors. We will also welcome input on stewardship of trusts and foundations if this is also your area of expertise.

We are a leading choral singing organisation and run residential summer courses for children and young people. Our artistic director, Ralph Allwood, founded the organisation 45 years ago, since when over 10,000 young people have benefited from our life-changing courses. Nowadays, around one third of students receive generous bursary support to attend a course and we also work with a range of partner organisations to encourage even more young people from diverse backgrounds to take part in our choral singing courses. We want to secure the future of the organisation and increase the number of students we can support by significantly growing our individual  giving.

We are looking for an experienced fundraiser to work up to 2 days per week on a freelance basis to help us move up a gear or two in terms of our fundraising, specifically to develop private giving from our extensive alumni network and the many successful individuals who feel music education at a young age made them the person they are today.

We have an office in central London but the job can be done remotely with occasional meetings with the General Manager, either in person or virtually.

Key information

Position: Head of Development, Friends and Major Donors

Reports to: General Manager

Key relationships: Artistic Director, Operations Manager, Assistant Director Rodolfus Choir, Communications Manager & Artistic Adviser, Chairman and Trustees

Location: Working from home with occasional visits to the office at King’s Place, London and meetings with donors c. weekly

Main goal: To launch our 45th anniversary year development appeal and manage fund raising through individual giving, Friends memberships and legacy donations and pledges, growing our charitable income in line with our strategy. 

About this role:

The main duties and responsibilities for the Heads of Development role are as follows:

INDIVIDUAL GIVING

· Maintain and build relationships with our donors, and identify new individuals who would like to see the Rodolfus Choral Foundation thrive

· Use our extensive alumni list to source and maintain donors

· Use contacts from the artistic director and trustees to generate new donors

·  Ensure that our top and potential donors are well looked after and researched, passing on key information to the Artistic Director and, where appropriate, arranging meetings between him and our donors

· Organise and co-host special donor events in unique venues

· Plan and help organise membership events for donors

· Help establish a legacy giving scheme for Rodolfus

· Have overall responsibility for reaching individual giving targets

· Ensure that data is accurately kept in our database in line with GDPR, and is harnessed to support our fundraising efforts

STRATEGIC PLANNING & REPORTING

· Develop a five-year Fundraising Strategy

· Set ambitious but achievable targets for each year, within the overall Rodolfus budget

· Contribute new ideas and find new opportunities for fundraising

· Produce quarterly fundraising updates for the Trustees

· Produce a fundraising report for the annual accounts, identifying strengths, weaknesses and areas for development in the Fundraising Strategy

TRUSTS AND GRANT-MAKING BODIES

· Liaise with the General Manager to ensure a coordinated fundraising plan and targets, in keeping with the artistic vision for Rodolfus

· Proof and submit applications and be the point of contact for Trusts and Foundations (this work is currently supported by the General Manager and a fundraising consultant)

GENERAL

· Attend Team and Board meetings as required

· Be a passionate advocate at all times for Rodolfus

· Adhere to all legal requirements relating to the General Data Protection Regulation (GDPR) as well as all other company policies and procedures

· Create a positive work environment, underpinned by the organisation’s values

· The list of responsibilities is not exhaustive and may be reviewed from time to time by the Trustees.

· The appointee may be required to perform duties outside of this as operationally required and at the discretion of the Board.

ABOUT YOU

We are looking for someone who:

· Is able to foster excellent relationships with major donors

· is positive, proactive, hard-working, innovative and ambitious

· is numerate, analytical, organised and has attention to detail

· is friendly, approachable and collaborative

· happy working in a small but dedicated team

· happy to travel regularly when required for donor and team meetings

Essential Criteria:

· excellent interpersonal skills

· experience of developing positive relationships with donors

· proven success in securing major donations

· experience of prospective donor identification and initial approach

· outstanding communication skills, both spoken and written

· experience in budget management

· good attention to detail

· excellent personal organisation and time management

· experience of working efficiently and effectively on their own as well as in a team

· understands the arts sector

Closing date: Midday on 23rd June 2025

Interviews: First round interviews will be held online on w/c 30th June 2025

Second round interviews will be held w/c 7th July 2025

Join Portraits of Recovery (PORe) as Deputy Director and Drive Change Through Art

Portraits of Recovery (PORe) is a pioneering visual arts charity based in Manchester and is the UK’s only visual arts charity inspiring and supporting people affected by and in recovery from substance use. Dedicated to fostering inclusion and systemic change for individuals and communities in recovery from substance use.

Through the transformative power of contemporary visual art, we collaborate with leading artists and Recoverists to challenge stigma, open new conversations about addiction and recovery, and empower marginalised communities. As the UK’s only contemporary visual arts organisation working within this field, we are committed to ensuring that recovery is recognised as a health, social, and cultural issue, driving change through creativity and engagement.

As Deputy Director, you will play a critical leadership role in shaping PORe’s future, ensuring our long-term sustainability, and driving impactful organisational development. You will work closely with the Director & CEO to enhance our operations, administration, and financial management while leading a small team to support the delivery of our Business Plan. This position offers a unique opportunity to shape strategic business processes, contribute to PORe’s artistic programming, and play an integral role in our fundraising efforts. If you’re passionate about cultural activism and believe in the power of art to change lives, we invite you to be part of this transformative movement.

You’ll be looking after a small team, and the administrative, and financial aspects of the organisation. You’ll also be inputting into funding bids, helping with data collection, and coming up with creative commercial opportunities to help us grow. As a new company, this role would be perfect for someone ambitious, looking to help shape and grow our organisation even further.

Key Responsibilities:

• Support the Director & CEO in strategic, financial, and organisational development.
• Play a senior leadership role, overseeing operations, administration, financial processes, and governance.
• Manage and support a small team to effectively deliver PORe’s Business Plan.
• Ensure efficient business activities, including HR and data collection processes.
• Oversee financial management, including budget control, reporting, and compliance.
• Support delivery of public programming and contribute to project development.
• Collaborate on fundraising initiatives, including bid writing.
• Represent PORe in meetings with funders, stakeholders, and key partners.
• Manage organisational governance, including trustee meetings and board development.
• Lead risk management, policy updates, safeguarding, health & safety, and diversity initiatives.
• Oversee IT systems, digital security, and business continuity planning.
• Drive internal communication, staff recruitment, training, and performance reviews.
• Ensure compliance with charity and company law, funding agreements, and legal obligations.

At PORe, we value diversity and inclusivity. We actively encourage applications from individuals of all backgrounds, including those with lived experience of recovery. If you meet even half of the requirements, we strongly encourage you to apply. Your unique perspective and skills could contribute significantly to our mission.

We are committed to promoting equality, diversity, and inclusion in our recruitment process. We seek to build a team that reflects the communities we serve, ensuring a welcoming and supportive environment for all. Applications will be reviewed on an ongoing basis, and we encourage early submissions. Join us in shaping a future where art and recovery intersect to create lasting impact.

This version aligns with PORe’s advocacy-driven tone while ensuring clarity and inclusivity in the job advert. Let me know if you’d like any adjustments!

Application deadline: Friday 20 June 

Interview notification: Friday 27 June 

Planned interview date: Tuesday 7 July 

Planned start date (subject to satisfactory references): TBC 

Warm Welcome Campaign Operations Director

Location: Fully remote with flexible working arrangements

Salary: £45,000 to £50,000 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: Friday 27th June 2025, 11:59pm

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: W/C Monday 14th July 2025

Start Date: ASAP – this is a new post.

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 5,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at leading and developing complex multi-stakeholder projects, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support ongoing growth and development of the Warm Welcome Campaign, we are looking for a Campaign Operations Director to be responsible for the effective and efficient running of the Campaign and to lead on the delivery of our ambitious 5-year strategy. The role will sit within Warm Welcome’s Senior Leadership Team which also includes the Campaign Director, Director of Communications, and Development Director, and will report directly to the Campaign Director (David Barclay).

The purpose of the Warm Welcome Senior Leadership Team is to:

● Own and develop the Warm Welcome strategy, ensuring sustainability and delivery

● Lead, direct, engage and inspire the Warm Welcome team, setting the tone and culture

● Be accountable for significant decisions, challenges and risks.

We’re looking for someone who thrives on fast-paced and varied work, organisational growth and development and has demonstrable experience of making things happen. The ideal candidate will be highly organised and solutions-oriented, while also bringing a creative, innovative and forward-thinking approach.

At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

Responsibilities

The role will be responsible for:

● Ensuring that our 5-year strategy is delivered on time and to budget

● Developing our internal processes and systems during a period of growth

● Managing the Warm Welcome financial management, including internal budgeting, financial reporting, and the development of budgets for funding applications

● Overseeing the Warm Welcome team growth and performance

● Overseeing the teams working on our partnerships and research programmes

● Supporting the delivery of other Warm Welcome efforts, as appropriate.

Person specification

Strategy Delivery

● Experience of delivering against multi-year strategies

● Successful experience of leading complex, multi-stakeholder projects

● High capacity for delivery, with excellent prioritisation and delegation skills

Developing internal processes and systems

● Ability to create and develop high functioning, accessible systems for the whole team’s use

● Highly organised with accurate record keeping and ability to prioritise work to ensure deadlines are met and opportunities are maximised

● All candidates will need to be competent with Google Suite and Microsoft Office

Financial management

● Experience of financial management, including budget setting, owning and developing budgets, and reporting processes

Team growth and performance

● Experience of leading and developing high-performing teams

● A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working

Partnerships and research programmes

● Ability to communicate across a range of mediums, to a range of audiences

Working Arrangements

● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.

● This role is fully remote, with flexible working arrangements.

● All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

● You will need to have the right to work in the UK.

Supporting your Application

● We are happy to discuss and make any reasonable adjustments you might need at any stage of the application process.

● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Campaign Operations Director role’ in the email subject line and we’ll get back to you as soon as we can.

● Send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these with ‘Application for Warm Welcome Operations Director role’. Applications must be received by 11:59pm on Friday 27th June 2025.

● For more information, see our website or find us on twitter at @goodfaith

The Good Faith Partnership – The Warm Welcome Campaign’s host

Organisation

The Warm Welcome Campaign was incubated by and is hosted by the Good Faith Partnership. Founded in 2016, we create solutions to society’s most difficult problems by bringing together leaders and organisations from different sectors. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome Campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU.

We are collaborative, ambitious, and inclusive. At our core, we believe in the power of strong, unlikely relationships, to drive positive social change.

Competencies and Behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds.

We are looking for people who are:

● Exceptional with people and committed to the power of relationships to facilitate social change

● Collaborative, ambitious and inclusive, aligning with our core values

● Self-starters with high levels of commitment, energy and motivation to build a vision from scratch

● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

● Skilled at working in a complex environment with cross cultural, interfaith and political partners

● Willing to pitch in to help other team members if needed

● Organised with effective time management skills.

Communications Assistant

Location: Remote with flexible working arrangements. You will be expected to attend regular team meetings in Bristol (with paid travel and subsistence).

Salary: £26,000 per year FTE, dependent on experience.

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: 1 July 2025

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.

First interviews: w/c 28th July 2025

Start Date: ASAP: This is a new post.

About Good Faith Partnership

Good Faith Partnership believes that good things happen when we work together in new ways. Our mission is to create solutions to society’s most difficult problems, including loneliness, the cost-of-living crisis, mental health, and supporting refugees and asylum seekers. We believe that we can improve people’s lives and build a better world by harnessing the power of unlikely relationships and trying something new. 

We connect businesses, governments, charities, philanthropists, trusts and foundations, and communities to make lasting change—from incubating projects such as Warm Welcome to rolling out the Home Office’s Homes for Ukraine Scheme. By bringing unusual or different players to the table, we can spark new ideas and unlock new levels of potential.

At the Good Faith Partnership, we value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

The Opportunity

This is an exciting opportunity for a proactive individual to work within a small, friendly and dynamic team. If you are passionate about communications, and want to develop, grow and hone your skills, this role is a great place to start.

You will provide communications support for Good Faith Partnership and a range of projects we deliver, including:

● The Warm Welcome Campaign for people right across the UK particularly those experiencing fuel poverty or loneliness;

● Welcome Hubs for refugees and asylum seekers;

● ChurchWorks which aims to bring the Christian Church and government closer together to effect positive change in UK society.

We anticipate that the successful candidate will spend around two-thirds of their time supporting the Warm Welcome Campaign and the remainder supporting wider Good Faith Partnership projects.

You’ll work across all aspects of communications, including design and content creation, e-marketing, social media engagement and delivery, events, website management and managing our photo and story libraries. You’ll be delivering communications to support our campaigning and influencing, fundraising, awareness raising, storytelling and brand elevation.

This is an entry level communications post. We’re looking for someone who is organised and systematic, thrives on creating engaging written and visual content, and loves working with all kinds of people. You’ll be encouraged and supported to grow and develop your communications skills and expertise.

Responsibilities

Working closely with the Communications Manager and Director of Communications you will work in the following areas:

Content creation

You will help bring Good Faith’s many projects to life through engaging visuals, videos and communications materials by:

● Creating visual assets using design software such as Canva

● Creating other visual content including short-form video

● Helping commission other visually led content such as banners, flyers and reports

Social media

A significant part of the role includes increasing our reach through social media:

● Creating and scheduling regular content for LinkedIn, Facebook, Instagram, Threads, Bluesky and X

● Using insight data to drive social engagement

● Developing strategic partnerships with relevant accounts on the different social platforms

● Engaging with partners and stakeholders on social platforms—sharing stories with the wider team as standard

● Responding to posts, comments and direct messages

● Monitoring trends through social listening and sharing these with the team

Websites

You will support the Communications Manager by:

● Writing and publishing engaging stories and news items to profile the great work of the team and our projects

● Preparing copy and visuals for web pages in our CMS

● Uploading content to websites

● Ensuring website copy is accurate and up to date

Email newsletters

You will work with the Communications Manager to:

● Support email communications

● Help maintain the email communications database

● Create and schedule email communications, ensuring content has been approved by a team member

● Segmenting audiences to keep communications relevant and engaging

PR

You will support the Communications Manager in a year-round programme of PR and media relations by:

● Creating lists of contacts in our media database

● Helping to amplify our news through our email distribution platform

● Monitoring PR mentions of our projects through our media database

Supporting systems and resources

● Taking responsibility for developing and maintaining accessible communications systems

● Managing our digital image and stories library, keeping stories and case studies up to date and searchable by the rest of the team

● Securely storing and organising documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR

● Supporting, maintaining and developing existing partnerships and managing the systems (including CRM use) needed for communications delivery

Teamworking

● Attending regular meetings, contributing to communications discussions and planning, adapting to social trends as well as opportunities and challenges

● Supporting the delivery of other Warm Welcome and Good Faith Partnership efforts

● Reporting to the Communications Manager, you will work closely with the Communications team and the wider team, as well as our network of partners and supporters.

Person specification

We are looking for candidates with the following skills and experience:

Content creation

● Familiarity with content creation tools such as Canva or Indesign.

● Experience of creating engaging content for social media or other channels.

Social media

● Good understanding of social media channels, including Facebook, LinkedIn, Instagram, Threads, BlueSky, X, TikTok and YouTube.

● Experience of interacting with other users on social media and websites.

● Experience of using web content management systems.

Email newsletters

● Excellent writing and proofreading skills.

● Familiarity with email marketing software such as Mailchimp.

Supporting systems and resources

● Highly organised and the ability to create and manage administrative systems.

● Familiarity with the Google suite of programmes including Google Docs, Google Drive, Google Calendar, Excel Spreadsheets etc.

Teamworking

● Ability to prioritise and balance competing demands on your time.

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are: 

● Committed to the power of relationships to facilitate social change

● Collaborative, inclusive, ambitious, aligning with our core values

● Self-starters with high levels of commitment, energy and motivation

● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

● Calm under pressure, and can adapt quickly in a fast-paced environment

● Willing to pitch in to help other team members if needed

●  Organised with effective time management skills.

Working arrangements

● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.

● This role is fully remote, with flexible working arrangements.

● All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

● You will need to have the right to work in the UK.

Supporting your application

● If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.

● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Communications Assistant role’ in the email subject line and we’ll get back to you as soon as we can.

● Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.

● For more information, see our website or find us on twitter at @goodfaith

The organisation

ImpactEd Group supports education and purpose-driven organisations to maximise and realise their potential. A growing and skilled team of over 30 people, we help our partners to be consistently impactful and sustainable through a combination of specialist support and use of digital tools.

This project would support our Evaluation Practice. The evaluation team works with over 1,500 schools and organisations, analysing the impact of programmes and interventions to help them do more of what works and less of what doesn’t for young people. As well as tailored consultancy and support for our partners, we support schools and organisations to collect and evaluate educational data through an in-house digital tool (our “School Impact Platform”) – which this project would support.

The opportunity

We are seeking an experienced data engineer to help transform our data infrastructure to better manage our growing dataset of over 14 billion records and create more efficient analytics capabilities. This is a hands-on technical role that will involve both strategic advisory work and practical implementation.

Initially a fixed-term project of around 3-4 months, working to the project outcomes, there may be opportunities for longer-term advisory and technical support following completion if this is of interest.

We are happy for you to work flexibly although would expect the majority of your time to be committed to this project. We expect the work to be conducted predominantly remotely, with a few key meetings in person at our London offices, though you are welcome to use our office space throughout. We anticipate the project being outside of IR35.

What will you do?

Our School Impact Platform brings together existing data from schools (for example, on student demographics and attendance at school) and other forms of data (for example, surveys on student wellbeing and motivation) to help school leaders and educational organisations better understand the impact of their educational choices and programmes.

Part of this involves processing significant data from schools, and we are looking at options for how this could be handled more effectively and be more easily extracted for analysis.

We currently have 14 billion records in a PostgreSQL table, which we believe could be stored more cost effectively and allow for faster data retrieval by using new or alternative data stores. We would also like to develop data pipelines to take data from Postgres to serve analytics use cases, either in new Postgres tables or potentially in a data warehouse or similar.

We would like someone to help identify the best solutions for both areas, assuming our assumptions are correct, and lead the majority of the implementation. You would work closely with our in-house software development team and an existing consultant with experience in data analytics.

Membership & Engagement Officer 

Salary: £31,716 per annum to £33,322 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 24 – 26 on AUK’s pay scale 

Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis. 

Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.

Interview: w/c 30th June 2025 

Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance 

About Us: 

AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members. 

We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems. 

This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity. 

As part of our continued growth, we are seeking a Membership & Engagement Officer to join our team. 

Key responsibilities include: 

• Working directly with members to understand and respond to their needs, helping them improve service quality, sustainability, and impact.   

• Supporting the Membership and Services team to respond effectively and efficiently to member queries 

• Support the recruitment and retention of members 

• Analyse member trends and use this information to support the development of engagement strategies 

• Collaborate with partners to deliver high quality services 

• Manage and moderate online events and member communities 

• Supporting Membership with membership renewals. 

We are looking for an experienced Officer with the following attributes and experience: 

• Experience of working in a service that gives social welfare advice OR experience of working in a VCS infrastructure organisation or multi-agency network.  

• Understanding of the advice sector and pressures on services.

• Experience working in a support, membership, or advice network environment.  

• Organising events and forums (both virtual and in-person).  

• Engaging and supporting organisations or individuals in a professional context.  

• Collaborating with external partners and service providers 

Posted on: 06 June 2025 

Closing Date:  23rd June 2025 

The Youth Endowment Fund

Head of Change – Health

Reports to: Director of Change, Youth Endowment Fund

Salary: £67,900 per annum                       

Location:  Central London or remote

Contract: 2-year fixed term – potential to extend. Open to 0.8 FTE for the right candidate

About the Youth Endowment Fund

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things.

In recent years, violent crime involving children has increased. This is a tragedy. Every child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment that exists to prevent children from becoming involved in violence. We will achieve this by finding out what works and building a movement to put this knowledge into practice. A big part of the movement that we need to build is in the world of health. We need to inspire and connect with health leaders across Integrated Care Services (ICBs), Local Health Boards (LHBs), Child and Adolescent Mental Health Services (CAMHS) and other relevant parts of the system. We need to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.

Key Responsibilities

We are making progress building the evidence of what works within and around health services to reduce violence. But the big risk is that nothing changes. That’s where you come in. Your role is to identify the best way to make change happen within relevant health services. Your main responsibilities will be ensuring that:

We have great relationships with the people who can make change happen.

This will include:

• Developing great relationships with senior policy makers, sector leaders and experts, including representing YEF in external meetings and speaking at events.
• Build a Strategic Advisory Board of leading experts across the health sector and keep members onside and excited about our work.
• Manage excellent Strategic Advisory Group meetings. You can read more about our Education Strategic Advisory Group here.

We deliver the health system recommendations. 

This will include:

• Helping to identify the right recommendations at a system level (such as changes in policy, regulation, inspection, funding, or guidance) that make it more likely highly vulnerable children get access to the right support at the right time.
• Creating and delivering a plan to deliver the health system reforms, working closely with leaders to make the change happen.
• Tracking progress carefully, being thoughtful and creative about when and how to change the plan. 

We work out the most effective ways to connect people with the evidence, then making those things happen.

This will include:

• Helping health leaders change how they plan or provide services to better protect children from violence, based on our Practice Guidance.
• You can read our first guidance for school, college, and alternative provision leaders here.
• Creating a plan to get people to follow our guidance, using what we know about how they think and behave.
• Continuously testing and improving our approach to get better results.

As a senior member of staff in the organisation you also:

• Build a culture where it is natural to perform well and support colleagues brilliantly.
• Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.

About You

You are this sort of person:

• You know how to make change happen. You combine analytical sharpness with emotional intelligence and real-world experience. You understand why people resist change – and how to move them through it. You’re curious about human behaviour and what drives decision-making.
• You bring deep experience of the health system. You’ve worked at a senior level in or with health services – potentially commissioning support for young people at risk of or involved in violence. You understand how ICSs, LHBs, CAMHS and other health leaders think, and know how to navigate and influence within the system.
• You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.
• You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard.
• You build trust and connect with people. From government ministers to youth workers, CEOs to 15-year-olds – you know how to listen, build rapport, and make people feel heard. You’ve led meetings, made strong introductions, and bring people with you.
• You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.
• You understand young people. You get what life can be like for vulnerable young people and you understand the systems and organisations around them. Ideally, you’ve seen this first-hand, whether professionally or personally.
• You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise.

You must have this sort of experience.

• Delivering concrete change in practice or systems that improved children’s lives.
• Leadership experience in the health system. You’ve worked at a senior level in or with health services – potentially in commissioning – and you understand how to navigate and influence within these complex systems.

First-hand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. This includes children with conditions such as conduct disorder, psychosis, substance use disorder, ADHD, developmental language disorder, and traumatic brain injury. You understand the barriers these children face and what it takes to get them the right support.

While it’s not a criterion, we are especially interested to hear from applicants who have lived experience of violence affecting young people.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

Hybrid Working

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month. As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

Please click on the "Apply for this" button and submit your CV, your completed monitoring form and cover letter, which must answer the following three questions below. Please submit your application by 9am Friday 27th June 2025.

Application Questions

Improving practice or systems
1. Can you describe a time when you successfully supported health leaders to improve practice or systems (e.g., regulation, funding, guidance)? Please include the scale and context of your experience. (maximum 500 words)

Developing strategy
 2. Please provide an example of a strategy you developed from scratch and implemented independently. What did you do, what was the impact, what did you learn? (maximum 500 words)

Personal and professional experiences in violence prevention
3. What personal and professional experiences have shaped your understanding of the health sector’s role in preventing violence? (maximum 500 words)

Interview Process

This will be a two-stage panel interview process. Interviews will take place in the week commencing the 7th July 2025. Second stage interviews are currently scheduled for the week commencing 21st July.

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.

Benefits Include

• £1000 professional development budget annually
• 28 days holiday plus Bank holidays 
• Employee Assistance Programme - 24hour phone line for free confidential support 
• Volunteering days - 4 half days per year
• Death in service - 4 times annual salary Flexible hours.
• Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%.

Your Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Overview

At Mustard Tree, we’re on a mission to combat poverty and prevent homelessness, driven by our core values: Belief, Dignity, Opportunity, Diversity, and Partnership.

The need for our services is greater than ever, with unprecedented demand across Greater Manchester. As our charity continues to grow, we’re striving to become a leading force for change, creating real opportunities for people to improve their economic well-being.

Role Purpose

You will be responsible for building and maintaining partnerships with hyperlocal, local, and national businesses, stewarding the organisations to become Mustard Tree’s partners, and for us to be their ‘Charity of the Year’, donating to and fundraising for the charity.

You will manage an existing caseload of these valued partners, with the opportunity to proactively create new relationships and partnerships, contacting through multiple channels, creating content, and hosting, touring, and presenting to businesses.

In addition to corporate partnerships, you will manage the recruitment and stewardship of Mustard Tree’s events fundraisers, being responsible for the administration, making sure all places are filled, planning the events, and helping all participants hit their fundraising targets.

Main Duties

Corporate Partnership

• Steward a cohort of existing Corporate Partners through email updates, calls, social media activity and booking monthly check-ins, as well as sharing infographics, case studies, events information, and newsletters when useful.
• Proactively build new relationships, ultimately securing new donors, partners, and ‘Charity of the Year’ organisations. Make it clear and easy for donors to understand what we do, how they can help, and the impact they will have.
• Host, tour, or present at a minimum of four organisations per week.
• Manage inquiries, emails, and queries relating to partnerships, corporate donations, volunteering, and events, ensuring timely responses.
• Manage the partnership inbox and work with the Fundraising team on our corporate bookings calendar.
• Work with the Fundraising and Volunteer Coordinator to plan and book Social Value Days for partners and prospective partners.
• Collaborate with the Fundraising and Communications team to develop and publish copy, advertisements, social media content, and create WordPress pages relevant to Corporate Partnership and Events.
• Host Corporate Partners for their volunteering inductions and debriefs and follow up with a thank-you email the same week.
• Manage data entry and administration surrounding partnerships, including communication, contacts, setting targets, and funds raised, through software and our CRM, for example.
• Work with the Fundraising Manager to assign new and existing partners
• Provide weekly updates on targets and expected income, and work to provide accurate forecasting.

Events Fundraising

• Manage our existing events portfolio of The Great Manchester Run, Tough Mudder, Trafford Abseil, October Half Marathon, being responsible for their success.
• Investigate and develop new events to complement our 12-month calendar.
• Empower organisations to plan independent fundraising events and create a fundraising toolkit to support this.
• Support the running of our October Fundraising Dinner
• Work with the Fundraising Manager to project events income and build a 12-month fundraising pipeline.

General Duties

• Supporting the Fundraising Team et al, including administration, cover, and events attendance when required.
• Support the Fundraising & Finance Teams with data entry, CRM updates, and the creation of KPI data when required.
• Work within health & safety guidelines and Mustard Tree policies and procedures.
• Support other staff and departments, occasionally providing practical relief cover for work-streams, operational areas, classes and clubs.
•  Take responsibility for professional development, attending training courses as required.
• Lead by example, embodying Mustard Tree values and representing the charity as required.
• Contribute towards being an environmentally responsible organisation as part of day-to-day activities, including recycling and supporting our ‘paper-light’ practices.
• Other tasks and duties relevant to the role as required by the organisation.

Role Specific Person Specification

Essential:

• Experience in fundraising, sales and/or account management.
• Experience within a client-facing role.
• Experience in stewardship and stakeholder management.
• Strong communication skills, both written and verbal, with the ability to engage with a range of stakeholders such as corporate partners, volunteers, and donors.
• A confident ability to deliver presentations, host groups and perform tours, amongst other, similar engagements.
• Organisational skills to manage multiple tasks, such as email communications and CRM management.
• Ability to plan and coordinate events, from small scale volunteering days to ‘mass participation’ fundraisers.
• Proficiency in using standard office software and email platforms, with the ability to adapt to new tools.
• Ability to work well with others, particularly in collaboration with Fundraising, HR and Communications teams.
• Alignment with Mustard Tree's core values of Belief, Dignity, Opportunity, Diversity, and Partnership.
  

Desirable:

• Knowledge of corporate and events fundraising, and how to create meaningful experiences for partners.
• Experience in supporting fundraising campaigns or initiatives.
• Experience in delivering events to scale.
• Understanding of safeguarding practices and policies related to volunteering.
• Previous experience working in a charity setting, especially in roles involving donors, stakeholders and supporters.

All Staff Competency Expectations

1. WORLD CLASS WELCOME AND CUSTOMER SERVICE

Communication Skills

• Communicates clearly, empathetically, and professionally.
• Listens actively to understand our customers' and clients' needs.
• Adapts their communication to meet individual needs and circumstances.

Customer Focused Attitude

• Creates a friendly, welcoming, and non-judgmental atmosphere for all.
• Demonstrates kindness, compassion, and respect in all interactions.
• Shows empathy for client’s experiencing challenging circumstances.

Problem Solving and Initiative

• Addresses customer and client concerns quickly and effectively.
• Is proactive in identifying and resolving potential issues.
• Escalates issues and asks for help when it is required.

Professionalism and Service Excellence

• Represents Mustard Tree internally and externally.
• Pays attention to detail, ensuring all queries are fully understood and addressed.
• Manages time effectively, balancing efficiency with quality service.
• Maintains consistency in delivering high standards of service.

Teamwork and Collaboration

• Supports colleagues and work together to achieve shared goals.

2.  PROACTIVE IN LIVING AND SHARING OUR CULTURE, VALUES AND BEHAVIOURS

Living Mustard Tree’s Values

• Embodies Belief, Dignity, Opportunity, Diversity, and Partnership in daily actions and decisions.
• Promotes a welcoming, inclusive, and respectful culture in all interactions.

Sharing Our Culture

• Represents Mustard Tree’s values positively to colleagues, customers, clients and external partners.
• Demonstrates accountability, kindness, and respect in all work and communication.

Proactivity in Engagement

• Takes personal responsibility for upholding Mustard Tree’s culture and values.
• Identifies opportunities to share and encourage positive behaviours within the team using the values cards.

Adaptability and Growth

• Is flexible and open to learning, contributing to personal growth and team resilience.
• Actively reflects on their behaviours and their impact and seeks opportunities for improvement.

Teamwork and Inclusion

• Supports colleagues in living out the values and creating a positive work environment.
• Respects and celebrates differences, contributing to a culture of kindness and belonging. 

3.  COURAGE IN PROBLEM SOLVING AND EMBRACING CHANGE TO MEET NEEDS

Proactive Problem Solving

• Takes initiative to address issues quickly and effectively.
• Uses creativity and resourcefulness to find practical solutions.
• Asks for help in solving problems where needed to ensure the task is complete.

Courage in Facing Challenges

• Approaches challenges with confidence and resilience.

Adaptability and Change

• Is flexible in responding to changing circumstances and needs.
• Embraces change as an opportunity to learn, grow, and improve.

Empathy and Understanding

• Solves problems with care and compassion, ensuring customers, clients and colleagues feel heard and valued.

Attention to Detail and Follow Through

• Ensures that problems are fully understood, addressed, and followed up appropriately.
• Prioritises tasks effectively to meet urgent needs without compromising quality.

Teamwork and Collaboration

• Supports colleagues in overcoming challenges, working together to find solutions.

4. CONFIDENT IN SAFEGUARDING AND INCIDENT MANAGEMENT

Understanding Safeguarding

• Completes the Safeguarding training and ensures they understand it.
• Is confident in identifying safeguarding concerns and taking appropriate action in line with Mustard Tree policies.

Responding to Incidents

• Acts calmly, responsibly, and professionally when managing incidents or safeguarding concerns.
• Follows Mustard Tree’s processes to report, record, and escalate issues as needed.

Awareness and Vigilance

• Is proactive and vigilant in recognising risks or signs of harm, ensuring no concern is overlooked.
• Takes ownership of ensuring a safe and respectful environment for all.

Empathy and Respect

• Treats individuals with compassion, dignity, and care during safeguarding or incident-related situations.

Personal Accountability

• Understands their role and responsibilities in safeguarding and incident management, seeking guidance when needed.

Teamwork and Collaboration

• Works with colleagues to share concerns, support one another, and manage incidents effectively

What we offer in return

• Real Living Wage employer
• Learning and development
• Free lunch
• Wellbeing support package with Smart Clinic, including 24-hour helpline
• 25 days holiday (plus extra holiday on your birthday)
• Defined contribution pension scheme

We are looking for a Domestic Abuse Support Worker to join our team and work within Manchester City Council’s multi-disciplinary Thriving Families Service. The role involves providing one-to-one support to adult victims / survivors of domestic abuse, within families where safeguarding concerns have been identified.

The role
In this role you will complete and regularly review risk and needs assessments with victims - survivors of domestic abuse.   You will liaise with partner agencies, actively contributing to multi-agency plans and risk management / safeguarding procedures. You will carry out a large and varied range of practical support which may include safety planning, advocacy and explaining legal and civil options available. We also offer emotional support to those people we work with, encouraging and supporting them to rebuild lost confidence and self-esteem. Using a trauma-informed approach you will place the people we are supporting at the centre of your work.

About you

You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children.

Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BMER communities.

You will have experience in working with clients on issues of domestic abuse, providing one-to-one support and advice, managing your own workload and administration, and assessing the safety needs of clients. You have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person.

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using electronic case management systems.

Flexible and willing to work evenings, you can travel independently. Additionally, you have an understanding of the legal options available to clients, the child protection system, and services for those experiencing domestic abuse. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, mental health, child protection, or family support, is desirable.

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives.

About us

TLC: Talk Listen Change provide a range of domestic abuse services for perpetrators, victims-survivors and their families.  We are continuously expanding and enhancing our programmes, including the development of new services and initiatives to support more people. This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.