Office manager jobs

Fundraising Administrator

We are seeking a compassionate and organised Fundraising Administrator to support our individual giving and legacy fundraising programmes, helping us to deliver excellent donor care and lasting impact.

Position: Fundraising Administrator
Location: Hybrid – Aylesford, Maidstone (minimum 3 days per week in the office)
Salary: £31,035 per annum
Hours: Full time, 37.5 hours per week (some evening and weekend work may be required)
Contract: Permanent
Closing Date: 4th September 2025

About the Role

This is a rewarding opportunity to play a vital part in growing our fundraising and supporting people in our community when they need us most. You will provide efficient administration across our individual giving streams, including regular giving, lottery and in-memory donations, while playing a key role in legacy administration.

As a first point of contact for donors, families and supporters, you will ensure all enquiries are handled with professionalism, accuracy and empathy. Your work will help strengthen relationships with our generous donors and ensure every gift is managed with care and respect.

Key Responsibilities include:

· Administering legacy gifts, liaising with solicitors, executors and next of kin

· Processing and recording regular giving, lottery and in-memory donations

· Supporting the delivery of donor stewardship activities, acknowledgements and supporter journeys

· Working closely with Finance to ensure reconciliations and audit trails are accurate

· Ensuring data is managed in line with GDPR and fundraising best practice

· Providing first-class supporter care to donors, families and representatives

About You

We are looking for someone proactive, detail-focused and motivated by the difference fundraising makes. You do not need direct legacy fundraising experience, but you should bring strong administrative skills and an interest in developing in this area.

You will have:

· Experience in fundraising administration, ideally in an Individual Giving or Legacy role

· Excellent attention to detail and the ability to manage sensitive information

· Strong communication skills with empathy, professionalism and patience

· Good working knowledge of Microsoft Office (Excel, Word, Outlook)

· Experience using a CRM/database (Raiser’s Edge or similar preferred)

· Ability to prioritise workload and work both independently and as part of a team

About the Organisation

Heart of Kent Hospice provides compassionate, expert care to adults facing terminal illness, as well as support for their families and carers. Every day we help people live as well as they can for the time they have left, wherever they choose to be – at home, in hospital or at the hospice.

We offer a contributory pension scheme, NHS pension continuation (if eligible), life assurance, generous annual leave, hybrid working, wellbeing support, training and a friendly, supportive team environment.

Join us and help ensure every gift we receive makes a lasting difference.

Other roles you may have experience of could include: Fundraising Administrator, Legacy Administrator, Supporter Care Executive, Donor Stewardship Officer, Gifts in Wills Coordinator, Charity Administrator, Fundraising Officer, Development Assistant, Database Administrator (Charity).

Head of Data and Analytics

We are seeking a Head of Data and Analytics for the IPS Grow Team.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Head of Data and Analytics – IPS Grow

Location: London/hybrid

Hours: Full-time

Salary: £75,000 including generous benefits

Contract: Permanent

Closing Date: 25th September 2025

First interview Date: Monday 6 October 2025

Second interview Date: Tuesday 14 October 2025

The Role

You will hold Strategic oversight over IPS Grow data analysis and business intelligence functions and, in collaboration with expert Digi colleagues, IPS Grow digital tools.

Key responsibilities include:

• Co-design a data and digital strategy and plan with colleagues across IPS Grow with support from Social Finance’s Data and Digital Community of Practice and other key stakeholders. Ensure it is delivered on time and to a high standard.
• Responsible for ensuring that accurate, timely data analysis and reporting is provided to the IPS Grow team, to commissioners and to other key stakeholders (e.g. Health Employment Partnerships Board; IPS Expert Forum)Line manage relevant staff within the IPS Grow team, agreeing their work package and ensuring it hits key strategic objectives agreed in conjunction with the Director for Operational Support – IPS Grow.
• Provide high quality support to the engineering team working on the IPS Grow tool. Ensure close collaboration between IPS Grow and the Data and Digital Community of Practice to deliver against the data and digital strategy and plan. Ensure that staff at every level of IPS Grow have access to dashboard reports that bring together key data from multiple sources in ways that meet their needs and support good decision-making. 
• Take overall responsibility for the quality of IPS Grow data to ensure accuracy, value, completeness, uniqueness, consistency, timeliness and validity
• Work closely with colleagues delivering the IPS Grow data tool to understand stakeholder data requirements and collaboratively review prioritisation in relation to the roadmap for the data tool.
• Co-ordinate and provide expert advice on data analysis and reporting across all areas of IPS Grow delivery, including delivery, workforce and research and innovation

The Team

IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by the organisation in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

A core element of the programme is the expert assistance provided by a team of IPS professionals, known as IPS Grow Leads, to support providers to improve their fidelity to the IPS model and achieve better employment outcomes for their clients.

About You

Successful candidates will be able to demonstrate:

• Experience of designing and leading data strategy at a senior level. This encompasses how we collect and manage data, as well as using analysis to produce relevant and actionable insights
• Experience of successfully managing senior stakeholder relationships,  including communicating technical concepts to non-technical audiences
• Expertise in Information Security and Governance and the associated standards and requirements when hosting and processing personal data on behalf of public sector organisations.
• Senior experience of leading data and analytics teams, including line and task management, and product management
• Expertise in the development and use of Customer Relationship Management systems, such as Salesforce
• Expertise in data analysis and business intelligence, including PowerBI, Tableau and/or similar analytics and data visualisation tools

The Organisation

This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.

Benefits include:

• 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
• Up to five days carers’ leave, in a 12-month period, three days paid
• Paid compassionate leave
• Enhanced sick pay
• Enhanced parental leave and pay
• 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
• Employee Assistance Programme with 24/7 counselling, legal and information line
• Unlimited access to 24/7 GP
• Mental health support
• Life cover at x4 annual salary
• Bike to work scheme.

The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.

Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.

You may have experience in other areas such as Head of Data, Head of Analytics, Head of Data and Analytics,  Director of Data, Director of Analytics, Director of Data and Analytics, Analyst, Data Analyst, Senior Data Analyst.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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​This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

The Senior Individual Giving Officer plays an integral role within the Fundraising team at the Forces Employment Charity (FEC). As part of the Marketing, Communication and Fundraising Directorate, you will be responsible for delivery of the core elements of the individual giving programme, developing engaging products and activity across multiple channels to support income generation, identifying new audiences, optimising responses, growing the supporter base and contributing to the lifetime value of supporters.

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more the role? Have a look at the Job Description attached.

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​What’s in it for you? Check out the Benefits sheet attached.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday 22 August 2025.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Project Worker - Mockingbird

Making a Difference in Foster Care!
 

We are seeking a dedicated and passionate Project Worker to support and sustain the Mockingbird programme across the UK. This is an exciting opportunity to work directly with fostering services, making a meaningful impact on the lives of children and young people in care.

Position: Project Worker – Mockingbird
Salary: £32,480 – £37,555 per annum (plus London weighting if applicable)
Location: Home base in the North of England/Midlands with travel required throughout the UK.
Hours: Full time, 35 hours per week
 

Closing date: Wednesday 27 August 2025, 12 noon
Interview dates: Thursday 4 September 2025 (held in person in Leeds)

About the Role

As a Mockingbird Project Worker, you will play a vital role in expanding and embedding the Mockingbird model—a ground-breaking, evidence-informed approach to foster care. You will provide direct support and quality assurance to fostering services, helping them implement, grow, and sustain Mockingbird constellations.

You will:

• Deliver remote and in-person support, training, and guidance to local fostering teams.
• Build strong, trust-based relationships with delivery partners and stakeholders.
• Ensure quality assurance through coaching, ongoing assessment, and resource development.
• Contribute to the design of training content and programme events.
• Represent the Mockingbird programme internally and externally, championing its benefits and impact.
• Support the operational delivery of the programme across the UK.

About You

We're seeking individuals who are:

• Passionate about improving the lives of children and young people in care.
• Experienced in training, coaching, or project work within fostering or children’s services.
• Skilled in relationship-building and confident working across multidisciplinary teams.
• Organised and self-motivated, able to manage a varied workload and travel regularly.
• Familiar with children’s social care policy and practice (fostering knowledge is a strong advantage).
• Committed to equity, diversity, and inclusion.

Essential:

• Experience delivering training and support both online and in-person.
• Strong interpersonal and communication skills.
• Confident IT skills, including Microsoft Teams and Office 365.
• Willingness to travel and work flexibly across your region.

Desirable:

• Understanding of the Mockingbird model.
• Experience working with foster carers, local authorities, or independent fostering agencies.
• Lived experience of the care system.

About the Organisation

As the UK’s leading fostering charity, they work with fostering services and foster families to transform children’s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters.

What We Offer

• 38 days annual leave (including bank holidays)
• Flexible and hybrid working arrangements
• Enhanced maternity, adoption, and sick pay
• Pension scheme and life assurance
• Employee Assistance Programme (24/7)
• Season ticket loan
• Eye care contributions

Other roles you may have experience in could include: Project Officer, Project Manager, Project Lead, Family Support Worker, Children’s Project Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker, Constellation Support Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Operational Director of Children’s Services UK

Salary: £77,576 per annum (increasing to £86,196 in 18 months) + £750 Homeworking Allowance

Hours & Contract: 35 Hours per week - Permanent Role

Location: Homebased - covering five of TACT's registered offices which are based in Scotland, Yorkshire and The North East, North West England, North Wales and East Midlands 

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This exciting opportunity has arisen for a new Operational Director of Children's Services within TACT Fostering. This role will be responsible for overseeing five of TACT's Registered Area offices spanning three nations. 

They will join at an exciting time for TACT and will contribute and deliver to our ambitious strategic plan to increase our ability to care for more children whose needs are not currently being met by the care sector. 

The ideal candidate will have extensive experience of the foster care sector and will ideally have wider experience working across services who support children and families. 

We are looking for a strong strategic and commercial leader with strong people leadership skills, experienced in managing change and working in innovative and fast paced environments. 

TACT are committed to our journey in becoming a trauma informed organisation. We are looking for individuals who have or are willing to operate and demonstrate leadership within trauma informed principles.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT,apply now.  

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Operational Director of Children's Services can be based anywhere in the UK. Travel will be required to attend face-to-face team meetings and on other occasions for training and team wellbeing events.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Wednesday 17th September 2025

• Interview Date: Monday 29th September 2025 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

Do you have a track record of producing top quality research and policy analysis? Do you have a detailed understanding of health policy and its political context? Are you motivated to help shape future work and play a key role leading research that will have significant impact at both a local and national level?

The Nuffield Trust is looking for someone capable of leading projects across a range of topics within health and care; someone who will be an energetic, inspiring presence in the team. You will have strong critical appraisal skills, with excellent written and verbal communication skills. You will have the ability to analyse policy documents, grey literature and official reports related to specific policy areas.

In this role, you will be responsible for a mix of short- and long-term projects, including in-house research and policy analysis and reactive work. You will be expected to develop and lead research projects, including leading funding bids, and you will work with a range of stakeholders, including funders and academic partners. You will have strong quantitative skills, and you may have qualitative research experience too. Expertise in workforce research is desirable but not essential.

We’d really like to meet you if you have:

• Experience of designing and leading mixed methods research
• Advanced quantitative research skills and excellent analytical and critical appraisal skills
• Detailed knowledge and understanding of health policy in the UK
• Excellent and versatile writing skills, and the ability communicate effectively to a range of audiences
• A track record of leading research and analysis aimed at influencing policy.

About us

The Nuffield Trust is an independent health think tank. We aim to improve the quality of health care and health policy in the UK by providing evidence-based research and policy analysis and informing and generating debate.

We want to help achieve a high-quality health and social care system that improves the health and care of people in the UK.

We set out to do this by:

• Improving the evidence base that leads to better care by undertaking rigorous applied research and policy analysis.
• Using our independence to provide expert commentary, analysis and scrutiny of policy and practice.
• Bringing together policy-makers, practitioners and others to develop solutions to the challenges facing the health and social care system.

Benefits

The Trust offers a competitive benefits package including a defined contribution pension scheme (with 14% employer contribution), death in service insurance, and an Employee Assistance Programme. Eligible employees also have access to a number of other benefits including interest-free travel loans, a cycle to work scheme, and enhanced carers, maternity, paternity and parental leave and pay. We operate a hybrid working policy (minimum 40-50% in-office working) and flexible start/finish times around core hours of 10am to 3pm.

Annual leave is 28 days per year. This rises to 30 days per year on completion of 5 years’ service with the Trust. All Annual leave is calculated pro rata for part time positions.

The Trust also encourages personal development and training programmes for all employees.

How to apply

To apply for the role, please download a copy of the Candidate Brief and follow the instructions on pages 10/11.

When preparing your answers to the application questions, please bear the following in mind with respect to the use of AI. The Nuffield Trust values authenticity and wants to understand your unique experiences, perspective, and personality. We acknowledge that AI can be used to refine responses, but this should not replace your own critical thinking. It is your unique insights and experiences that will make your application stand out.

Equal opportunities

The Nuffield Trust is committed to being an equal opportunities employer. We wish to ensure that all applicants are treated fairly and appointed solely on their suitability for the post irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

The diversity monitoring questions in the application form are optional and will not be shared with the selection panel. The selection panel will only have access to your CV and your responses to the application questions.

Final points

Offers of employment will be conditional upon the receipt of two satisfactory references. Applicants must also have the right to work in the UK. For further information please visit the UKVI website.

Strictly no agencies.

Job purpose

The Executive and Operations Coordinator provides essential administrative, operational, and executive support to enhance the effectiveness of Toynbee Hall’s Advice Services directorate. This role combines high-level executive assistance including managing the diaries of the Managing Director and Deputy Director of Advice Services, coordinating communications, and preparing for meetings with operational support across finance, HR, onboarding, and general administration. Working closely with the finance team, HR, and advice teams, the Executive and Operations Support Officer raises and tracks purchase orders, processes invoice, reconciles credit cards, and ensures contracts and approvals are completed on time. They also provide flexible support across the directorate, assisting with logistics, meeting documentation, and crossteam coordination as needed. Reporting to the Deputy Director of Advice Services, this role plays a key part in ensuring seamless operations and enabling senior leaders to focus on strategic priorities and service delivery.

Scope of role

The role is task-managed by the Director of Advice Services and the Deputy Director of Advice Services

Key working relationships

Director of Advice Services, Deputy Director of Advice Services, Advice Services Senior Leadership Team, HR, IT Support, Finance Team.

Key Responsibilities

1. Diary and Inbox Management:

• Manage the Director of Advice Services' diary and email communications to ensure optimal organisation and timely responses to internal and external queries.  
• Coordinate appointments, meetings, and travel arrangements, balancing the Director’s workload and priorities.

2. Senior Leadership Support:

• Organise, plan, and take minutes at senior leadership meetings, including handling logistics like booking rooms, arranging refreshments, and notifying attendees.
• Follow up on action items and ensure the implementation of decisions made during meetings.
• Prepare and distribute reports and other documentation to keep the leadership team informed and engaged.

3. Operational and Admin Support for Deputy Director of Advice Services:

• Assist with delegated tasks from the Deputy Director to support broader operational and strategic objectives.  
• Facilitate communication between the Deputy Director and other departments or external stakeholders.  
• Support and work on operational and admin tasks as needed.

4. Operations Team Support:  

• Assist the advice services operations team with administrative tasks, particularly in finance, such as processing invoices, raising Pos, tracking payments, etc.
• Support project management activities, ensuring tasks are completed within deadlines and budgets.

5. Communication Facilitation:

• Serve as a point of contact for internal and external stakeholders seeking to connect with the Advice Services directorate.
• Manage the distribution of information to staff and stakeholders to ensure consistent and clear communication.

6. Event Coordination:

• Help plan and execute internal and external events, including workshops, conferences, and staff meetings.
• Handle all event-related arrangements such as guest lists, venue, catering, and technology needs.

7. Ad-hoc Support:  

• Provide flexible support to other senior managers and teams within Toynbee Hall as needed, including during special projects and peak periods.
• Coordinate and organise additional meetings and manage any emergent administrative needs.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• Proven administration or personal assistant experience, including significant experience working with senior management in a similar organisation.
• Excellent IT skills, with proficiency in using office software like Microsoft Office and particularly adept in spreadsheets.
• Strong organisational and communication skills, with an excellent attention to detail.

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members. o Excellent written and verbal communication skills. 
• Competence in handling sensitive information with discretion and maintaining confidentiality. 3. Personal Attributes:
• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives. o
• Commitment to empowering others by sharing knowledge and enabling action.

3. Commitment: 

• Strong alignment with Toynbee Hall’s mission, strategy, and values. 
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Desirable Criteria:

1. Sector Experience: 

• Experience in the charity sector or advice services.

2. Additional Skills:

• Familiarity with project management tools and event coordination.

Further information

The role requires working from the Toynbee Hall office (or occasionally other locations in London) an average of 2-3 days per week minimum. There is some flexibility in hours

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Location: Head Office, Cannock (with some travel to other sites)
Salary: £48,350 FTE (includes car allowance), pro rata
Contracted Hours: 22.5 – 30 hours per week (3–4 days)
Job Type: Permanent
 
About Newlife
 
As one of the UK’s leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.
 
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve. And we support adults with additional needs with volunteering and employment opportunities, providing an introduction to the workplace and a means for career development.
 
Across the whole of Newlife, our teams are crucial to our success – it’s not just a job; here you’ll be helping us to change lives every day.
 
The Opportunity
 
We are seeking a commercially minded HR Business Partner to join our People Team and play a key role in supporting the charity’s strategic goals. This role offers the opportunity to influence culture, drive HR initiatives, and embed people-focused practices that help our employees thrive.
 
You will partner with senior leaders across the organisation, acting as a trusted advisor and championing best practice in all aspects of people management, development, and engagement. This is a true generalist role with both strategic input and hands-on delivery.
 
Key Responsibilities

• Work in close partnership with the Leadership Team to understand organisational challenges and deliver effective people strategies.
• Provide pragmatic and commercial HR advice across all disciplines, including reward, employee relations, talent management, succession planning, and organisational change.
• Support training and development needs using tools such as training needs analyses (TNA), psychometrics, and other assessment methods.
• Contribute to key HR initiatives that promote employee engagement, wellbeing, and a positive working culture.
• Partner with managers to address performance, absence, or disciplinary matters with a fair and consistent approach.
• Support compensation and benefits work, including benchmarking and salary reviews.
• Deliver a field-based service, including regular travel to retail locations across the UK.

Provide generalist support to the wider People Team as required.
 
What We’re Looking For
 
Essential

• Proven experience in an HR Business Partnering role, with expertise across key areas such as employee relations, performance management, reward, succession, and organisational design.
• A strong understanding of how HR can drive commercial and operational success.
• Demonstrable experience engaging, influencing, and coaching senior stakeholders.
• Experience using a range of tools and techniques for recruitment, training, development, and reward.
• Ability to manage multiple priorities in a fast-paced environment, using your initiative and sound judgement.
• Excellent interpersonal and communication skills, both written and verbal.
• Willingness and ability to travel; full UK driving licence required.

 
Desirable

• CIPD qualification (Level 5 or above)

 
Why Join Us?
 
At Newlife, we offer a role that combines purpose with impact. You’ll be part of a dedicated team that’s committed to changing lives while enjoying the autonomy to shape your work and contribute to strategic outcomes.
 
We also offer:

• Flexible working hours (22.5–30 hours per week)
• Pro rata salary of £48,350 FTE including car allowance
• A supportive, inclusive working environment
• Opportunities for continued professional development

 
REF-223401

Job Summary

• Job title: Research Events Coordinator
• Area of work: Arts and Heritage
• Contract type: Fixed Term - Until December 2026
• Employment type: Full-time
• Location: London
• Working environment: Onsite 5 times a week
• Working hours: 35 hours per week - with occasional weekend work

Overview / Purpose

The Research Events Coordinator plays a central role in the organisation's mission to build a world-leading Research Centre. This department coordinates, generates, and champions research activity across the organisation. The Research Events Coordinator contributes the Department's central mission to advance knowledge through the conception, creation, delivery, and dissemination of the highest quality research events aimed at the widest possible public and specialist audiences, undertaken through many diverse channels and through the organisation's local, national, and international research projects and partnerships.
The role holder provides efficient and effective administration and coordination of the organisation's annual programme of research events, organised by the Research Department in collaboration with research-active staff from across the institution. In coordination with other Research Department staff, in particular the Research Centre Manager, you are responsible for the overall planning, delivery, and archiving of all research events, both in-person and hybrid. This includes (but is not limited to): research seminars, exhibition colloquia, scholarly workshops, academic conferences, annual lectures, and other internal research events. You will also support the Centre's front-of-house duties and will provide administrative support for further research activity as deemed appropriate or suitable by the Head of Research.

Key Responsibility

Support the Research Centre Manager, Senior Research Lead, and Head of Research in:
Events Administration

• Attend meetings, take and circulate notes on event planning and preparation.
• Assist the Research Centre Manager, Senior Research Lead, Head of Research, and all other event-hosting staff with: coordinating Calls for Papers; liaising with speakers and collaborators; providing administration for all aspects of events planning.
• Book travel and accommodation for external speakers (and VIP attendees); attend any related invoices and ensure prompt payment of the same.
• Book venues and prepare rooms for conferences, seminars, and all other Research Centre events, e.g. arrange furniture, set up refreshments.
• Arrange, as necessary, all IT and AV support for events, including speaker and participant digital access for online events, facilitating practice sessions, and any livestreams and recording of events.
• Work at evening events (outside office hours) at the organisation or events hosted at external locations, as required (agreed in advance).
• Provide technical support at digital events, including setting up hybrid planning meetings between internal and external colleagues.
• Coordinate with AV/Digital event recordings for archive and/or release to participants and the general public.
• Maintain the contacts/networks database as it relates to event attendees, speakers etc.

Communications and Advertising:

• Produce event copy, as required, for the website, e-newsletter for research networks, etc.
• Liaise with the Digital Team over online event pages on the website and over the booking system; monitor event bookings.
• Ensure that the web information about the Research Centre remains current; liaise with the Digital Team about web content.
• Maintain and develop the email list of subscribers to events mailings and to the newsletter.
• Co-ordinate the regular research email newsletter; liaise with content providers for the newsletter; produce event copy, as required, for e-newsletters for research networks, etc.
• Work with Digital and Creative Teams to create event templates for invitations that match the brand, the research theme and audience of the given event.
• Work to promote upcoming research events using internal and external advertising platforms, as appropriate.

Research Centre Administration:

• Provide front-of-house support to the Research Centre, as necessary.
• Attend and take and circulate notes, as required, at relevant committees/working groups for research.
• Work with Senior Research Lead and Research Centre Manager to carry out administration related to research projects, including assisting with budgets, processing invoices, securing image rights, publishing web content, liaising with external collaborators and visiting fellows, booking travel and accommodation and providing administration for all research project activities.

Key Required Skills

• Substantial experience of event management to coordinate projects and events, ideally within a large, multipart organisation.
• Ability to develop and manage detailed project timelines and workflows.
• Excellent communication skills, written and verbal.
• Excellent organisational and administrative skills with excellent attention to detail (e.g. creating travel itineraries; making bookings; taking minutes of meetings; maintaining calendars and room booking systems).
• Proven track record in numeracy and financial data-handling experience; experience maintaining and managing information on a relational database.

Key Required Attributes

• Ability to organise/prioritise complex tasks and workflows, and to meet deadlines.
• Proactive, self-motivated, and resourceful; able to take the initiative and be imaginative in problem-solving; able to understand the need to escalate an issue as situations permit.
• Ability to work collaboratively as part of a small team.
• Ability to adapt to situations as they arise and to remain flexible.
• Experience working in a visitor-facing environment, with effective communication and interpersonal skills when interacting with internal/external stakeholders; willing to be actively involved in all levels of event delivery.

Additional Considerations and Criteria

• Some evening or weekend work will be required to support Research Centre events (time off in lieu will be given).
• Occasional travel may be required.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, to be considered. This role is looking to shortlist quickly, so if you have not been contacted, please assume you have not been successful.

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End Water Poverty Global Coordinator

Contract: 2 Years Fixed Term Contract, Full-time

Location: WaterAid is a global and equal opportunities employer. The role will be based in any Global South country where WaterAid has an office, subject to right-to-work eligibility in the respective countries. The role will be recruited by the WaterAid UK office. The position will often need to work across time zones.

Salary: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below for some of the countries:

• South Africa: ZAR1,100,492 - 1,500,347 per year with excellent benefits
• Malawi: MWK 75,784,188 - 119,156,217 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About End Water Poverty 

End Water Poverty (EWP) is a WaterAid hosted Southern-led civil society coalition advocating for the fundamental human right to access water and sanitation. Rooted in local realities and influencing global decision-making, EWP promotes the decolonization of development agendas based on its Southern-led values and principles. By integrating environmental and gender perspectives, the coalition strives to ensure water and sanitation are accessible, affordable, high-quality, and available to everyone—both now and for future generations. 

About the role: 

The Global Coordinator leads the coalition’s strategic direction, fundraising, and campaign delivery—steering EWP towards a stronger southern-led model, securing funds to expand regranting and advocacy capacity, and ensuring impactful campaigns.

1. Strategic Leadership

• Define and implement EWP’s vision, governance, and strategic priorities.
• Lead strategic and annual planning with regional leads.
• Ensure alignment with southern-led values, decolonisation, and localisation principles.
• Monitor, evaluate, and adjust strategy to maximise impact.
• Represent EWP in external forums and build partnerships.

2. Fundraising

• Identify and secure new funding opportunities.
• Draft proposals, manage grants, and increase resources for regranting.
• Collaborate with fundraising teams, members, and partners.

3. Campaigns & Delivery

• Oversee the Claim Your Water Rights campaign and other initiatives.
• Ensure campaigns have clear objectives, strong delivery structures, and member engagement.
• Guide research to address systemic water and sanitation issues.
• Support advocacy skill-building and share best practices.

4. Governance & Finance

• Ensure effective governance, managing Steering Committee meetings and membership engagement.
• Deliver annual reports and manage budgets per WaterAid procedures.

5. Team Leadership

• Manage and support secretariat staff and consultants.
• Maintain a collaborative, inclusive working environment

Requirements

To be successful, you’ll need:  

• 10+ years’ experience in the global south, preferably in human rights/water justice.
• Experience leading or working with global coalitions.  
• Experience working in or with grassroots organizations
• Proven fundraising and budget management success.
• Experience in international networks, particularly in Africa, Latin America, or Asia.
• Track record of impactful campaigns achieving policy change.
• Strong political judgement from a southern perspective.
• Excellent interpersonal, team management, and communication skills.
• Fluent in English; conversational French or Spanish.

Desirable:

• Born and raised in the global south.
• Trilingual (English, French, Spanish).
• Media and spokesperson experience

Closing date: Applications will close at 12:00 PM on 11th September 2025.
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and cover letter. 

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. .

Benefits

As an organisation WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. So, in addition to our inspiring global mission and engaging work environment, we have a generous benefit package to help you take care of your health, happiness and wellbeing.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously

We're looking for a skilled and proactive Data Developer to help us to harness the power of data and build something meaningful from the ground up. You’ll lead the development of our first enterprise data warehouse, creating the infrastructure that will empower every corner of our organisation to make smarter, faster, and more impactful decisions. Working at the heart of our Information Governance and Technology Team, collaborating with passionate colleagues across the organisation, your work will help us understand our supporters better, streamline operations, and ultimately, protect more land and wildlife.

Who we’re looking for

You'll have strong SQL and ETL experience, a solid grasp of data modelling and warehousing, and proficiency in Power Platform tools. You’ll be confident working with APIs and integrating data from diverse systems, and able to communicate and collaborate effectively with both technical and non-technical stakeholders. A self-starter with sharp analytical thinking and attention to detail, you’ll thrive in a collaborative environment and be committed to continuous learning. You’ll care about our mission and be eager to contribute to a positive and supportive team culture.

Applications 

Please refer to the application pack which contains the full job description, person specification and our list of benefits. You will need to upload your CV, along with a covering letter, using the link provided. Your covering letter is an important part of your application and should sumarise how you meet the essential criteria in the person specification as indicated.

Head of Audiences

Summary:

Are you passionate about using audience and data insight to spark curiosity and inspire change? As our new Head of Audiences, you’ll lead a bold, data-driven strategy that places audience understanding at the heart of everything we do - shaping programmes, experiences and campaigns that reach further, resonate deeper, and include everyone. You’ll be joining a values-driven charity with a welcoming, collaborative culture, outstanding staff benefits, and a deep commitment to inclusion, wellbeing, and work-life balance.

 

Job details

Hours: 37.5 per week (flexible working considered, working a minimum of 0.9 FTE/33.75 hours per week)

Location: Between both sites – Winchester Science Centre (WSC), Winchester, SO21 1HZ, and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential for the majority of this role, however occasional remote working is possible for a small proportion of time – this can be discussed at the interview stage.

Work pattern: Usually Monday to Friday working during office hours. Occasional out of hours work will be required. The charity operates 7 days a week.

Salary: Between £40,000 - £43,500 per annum (1 FTE) 

Contract: Permanent

Line manager: Chief Operating Officer

Responsible for: Marketing Officer, Digital Content and Brand Producer

Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.

Deadline: Monday 25th August 5pm

Interviews: 1st and/or 3rd September

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

1. The Role

The Head of Audiences is a new leadership role in the Commercial Operations team designed to ensure that audience insight and segmentation are at the heart of everything we do. This role will lead on understanding who our current and prospective audiences are, how they engage with us and what they need now and in the future. You will use this insight to guide programming, marketing, visitor experience at Winchester Science Centre but as we evolve our Charity’s reach and engagement you will play an important role in ensuring we fulfil our ambitious plans and reaching a diverse community. By building an inclusive and evidence-based audience strategy, this role will enable Winchester Science Centre to grow reach and engagement, deepen impact and fulfil its charitable mission to inspire a lifetime of curiosity in science.

The role is part of the Commercial Operations team led by the Chief Operating Officer and will work closely with the Head of Programming and Head of Visitor Experience. However, you will work with the wider leadership and their teams to ensure that both the community programme and on-site experience are insight-led, responsive to audience needs, and relevant to a wide range of segments. It plays a key role in championing access, equity and inclusion across all areas of the Charity’s work.

As we embark on a chapter of significant growth, you will play a pivotal role in identifying the audiences and ensuring they sit at the heart of our decision making. You will work with key stakeholders across the business, including our Children’s Voice, to ensure the Charity can achieve its commercial and impact objectives. At the heart of that conversation is a deep understanding of our audiences through geo-demographic and / or psychographic audience segmentation, that you will lead on.

You will lead a small team, with the potential for growth, comprising a Marketing Officer and a Digital Content and Brand Producer. Together, you will be responsible for driving bold, creative campaigns that are grounded in audience insight, developing engaging content across all channels, and supporting the evolution of our brand to reflect the diversity and ambition of our mission. As the team grows, you will shape its direction, nurture talent, and ensure alignment between strategy and delivery across all audience touchpoints.

2. Job Description

Key Responsibilities

· Lead the organisation’s audience strategy, embedding a data-led approach that informs programme development, marketing and wider organisational planning and offer.

· Lead the audiences' team to deliver high impact campaigns that delivers on organisational objectives and visitation targets, that contributes to the continued brand development of Wonderseekers and Winchester Science Centre.

· Use your expertise in audience segmentation to design, shape and oversee the delivery of multi-channel marketing strategies that maximises return on investment and successfully drives visitation and audience engagement targets.

· Gather, analyse and communicate audience insight using internal data, commissioned research and external benchmarking to build a shared understanding of current and potential audiences.

· Develop strategic campaigns to deliver audience growth with a focus on breadth (reach), depth (repeat engagement), equity (inclusive access) and impact (positive change).

· Collaborate with the Head of Programming to ensure audience needs, motivations and barriers directly inform the content, tone and timing of all programmes.

· Collaborate with the Development team to identify and align target audiences for new exhibitions and experiences.

· Collaborate with the fundraising team to ensure audience alignment for fundraising activities.

· Champion a culture of audience-centred decision-making across the organisation, ensuring all teams understand and use segmentation to shape their work and programmes.

· Provide actionable insight to the marketing team to refine messaging, campaign targeting, content tone and channel strategy by segment.

· Work in partnership with the Head of Visitor Experience to ensure audience insight and segmentation inform all aspects of the on-site experience including welcome, signage, wayfinding, service tone, flow and accessibility.

· Ensure programme, marketing and visitor experience are aligned to deliver a coherent, satisfying and inclusive journey for every audience group.

· Evaluate the audience experience across all touchpoints, using qualitative and quantitative feedback to support continuous improvement and operational learning.

· Contributing with the Head of Equity, Community, and Outreach to access and inclusion planning, ensuring physical, cultural and digital barriers are identified and addressed through evidence and audience consultation.

· Lead the piloting and testing of new engagement approaches, using segmentation insight to design and evaluate innovative offers across programme and experience.

· Collaborate with the Head of Digital Infrastructure and our web developers to ensure CRM, ticketing and digital platforms support effective tracking, evaluation and personalisation by audience segment

· Build internal capability by supporting colleagues to interpret and apply audience insight in their own work across programming, schools, visitor experience and marketing.

· Report regularly to the Executive Leadership Team and Board, sharing insight on audience trends, performance, and opportunities for future growth.

· Represent the organisation externally at relevant stakeholder events, networks and sector forums to share learning and maintain visibility.

· Manage the department budget effectively, ensuring resources are allocated to maximise insight, impact, engagement, and visitation.

· Actively participate in senior leadership meetings and planning processes, ensuring key audience insight is integrated into organisational decision-making.

· Any other reasonable tasks commensurate with the position.

 

Special Circumstances

There may be occasional work, meetings and events in evenings, early mornings and at weekends which will be compensated by time off in lieu. Additional overtime would be arranged only with agreement of both the employee and line manager. Occasional travel may be required.

3. Person Specification

Essential skills and experience

• Significant experience in using geo-demographic and / or psychographic audience insights in a cultural, visitor attraction or charitable setting to drive visitation and engagement.
• Expertise and experience in developing and applying segmentation models to inform marketing, visitor experience and programming strategies.
• Demonstrable experience in leading, creating and delivering audience-led marketing campaigns that have achieved significant step changes in engagement, visitation or other key performance outcomes.
• Demonstrated ability to turn complex data into actionable strategy and influence decision-making across teams.
• Experience in co-creating programmes or campaigns with diverse or underserved audience groups.
• Strong understanding of evaluation and impact measurement tools (e.g. surveys, focus groups, behavioural data, CRM analytics).
• Confident working across multiple departments and building organisational capability in audience understanding.
• Strong facilitation, presentation and reporting skills.

 

Core Competencies

• Passionate about public engagement, access and inclusion.
• An infectious enthusiasm and commitment that drives change.
• Strategic and analytical thinker who can join the dots across insight and experience.
• Strong communicator and collaborator.
• Self-motivated and able to lead and influence a range of stakeholders.
• Values-driven with an enthusiasm for data-informed storytelling.
• A proactive, ‘can-do’ attitude with a willingness to take measured risks to deliver beyond the brief and mission of the Charity.
• Able to work in an agile and responsive way, adapting quickly to changing priorities, emerging insights and audience needs while maintaining focus on long-term goals.

In addition applicants will have:

• A clean record on the Disclosure and Barring Service

Ready to Apply?

When you are ready to apply, please submit your application through our recruitment portal - see website for link.

You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.

Need information in a different format or would like to apply in an alternative way? Just get in touch using the email address above or call our office and book a call with HR - see website for details. 

No recruitment agencies, thank you.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

The Role

We have an ambitious membership growth target of 20%. In order to achieve this we need to be setting up new groups across the UK at scale. We have recently changed our marketing approach and are able to generate high volumes of high-quality enquiries.  But we have lots of areas without groups or with groups who are full and not able to accept new members.  We therefore need someone to take charge of setting up new groups at scale, ensuring the process for doing so is robust and streamlined.

Reporting to the Chief Executive, you will manage the end-to-end new group set up process:

• Identify geographical location for new group – based on no existing groups in area, local groups being full and/or volunteer availability  
• Source local volunteers and work with them to get new groups up and running
• Help them to identify suitable venue and time for first meeting and free and low cost opportunities to promote new groups in local area
• Work with Social Media Assistants to execute local level organic digital outreach via community Facebook groups and websites
• Outreach to local social prescribers to encourage them to signpost to NWR
• Source volunteers to distribute printed marketing assets within local community
• Chair first meetings or (depending on location) recruit member volunteer(s) to do so

• Call referred enquirers to explain more about new group – try to convert them to attending first free meeting

• Agree details for first meeting and brief press release to CEO
• Manage the enquiry process for new groups or support volunteer in doing so
• Keep record of enquirers, meeting attendees and memberships of new groups and provide updates at weekly meeting and for Dashboard and HOD reports.
• As we are a small organisation, you may also be required to undertake work outside of this remit to support the HOD and Membership team in the smooth running of the organisation.

Person specification

• Motivated by hitting targets and creating lots of new groups to connect socially isolated women
• Proficient in MS Office (Word, Excel, Powerpoint, Teams) and Google applications
• Enthusiastic and resourceful – keen to learn new systems and work to problem solve when necessary. 
• Experienced social media user
• Experience in volunteer recruitment and management is highly desirable
• Proactive, driven - able to work autonomously
• Outgoing, confident, happy to chat to enquirers and volunteers
• Warm, friendly, approachable, helpful
• Methodical and organised – able to work at pace whilst keeping efficient records of progress
• Appreciative of need to work at scale and streamline processes to maximise output