Office support jobs in croydon, greater london

CENTRE FOR AGEING BETTER

Communications Officer – Homes team

· 3 months Fixed Term

· Salary £37,275 per annum

· Full time

· Flexible working options will be supported.

· Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

 

About the role

We’re looking for a talented and motivated Communications Officer to join our Homes team at the Centre for Ageing Better. In this exciting and varied role, you’ll lead on delivering high-quality, impactful communications that raise awareness of the importance of good quality, accessible housing for older people.

You’ll be responsible for creating engaging content across a range of channels – from blogs and case studies to media pitches and social media posts – and help shape and deliver communications and influencing plans for key projects. You'll also support events, stakeholder engagement and public affairs activity, working closely with colleagues across the Homes and Communications teams.

The role offers the opportunity to make a real difference to our external presence and influence, contributing to national conversations on housing and ageing. You'll be at the heart of a dynamic and supportive team, with flexible working and hybrid office arrangements in place.

 

About you

We’re looking for someone who is a strong communicator, creative storyteller and confident writer, able to turn complex ideas into accessible content for a range of audiences. You’ll be comfortable managing multiple priorities, planning communications activity, and working collaboratively across teams.

You’ll bring experience working in a communications role and have a good understanding of media engagement, content creation, and digital communications. Ideally, you’ll also have some knowledge of housing or the challenges facing our ageing population, but more importantly, you’ll have a passion for making change happen through great communications.

You’ll be highly organised, enthusiastic, and collaborative, ready to take the initiative while being a strong team player. A commitment to equality, diversity and inclusion is essential, along with a willingness to learn and grow in the role.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

Flexible home working, with requirement for travel to BDA Office Birmingham twice a month.

Salary £50,755 per annum - full time 36 hours per week (job share will be considered)

Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits and a company pension scheme.

Deadline for applications:    Friday 23rd May 2025

Interview Date:  Thursday 5th June 2025

We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.

We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by protecting and improving health and care services, developing health and social care policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.

Role details:

The BDA is seeking a new Research Manager to work as part of the Education and Professional Practice Team, leading on the research and impact activities of professional dietetic practice. The role will also provide line management within the team.

The role will support the BDA’s Strategic Plan 2024-34 and lead the growth and delivery of the annual Research Symposium. The role will suit a candidate with a sound understanding and experience of the breadth of dietetic practice and research, and the factors that influence it. Working innovatively the post holder will develop and progress research within dietetic practice, building confidence in the dietetic workforce to be research active.  

 Ideal candidate:

We are looking for somebody who is an expert in research methodologies, and appraisal and is comfortable setting and influencing research strategy.  Ideally we would like somebody who has or is studying for their doctorate in dietetics and experience working in a practice setting would be advantageous. This is a senior internal and external facing role working alongside the Director of Education Practice and Research, and the Education and Practice Managers. The candidate will enjoy supporting colleagues and members to engage and deliver research related projects, and demonstrate impact through evidence-based practice.

In return, we offer exciting opportunities to raise the profile of research, innovate, and build purposeful external stakeholder relationships. The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos. The role will require somebody who enjoys the challenges that come with delivering and reporting on strategic targets and measuring impact.

For full details of the role, please download and refer to the Job Description.

We would strongly encourage any dietitian interested in the role to contact the BDA for an informal, confidential discussion about this post and opportunities for flexible working. Please refer to our website for contact details.

The job advert is shown on the BDA website, and for discussion about the role, please telephone the Birmingham office number and ask for Najia.

Please note: Only applicants who submit a covering letter will be shortlisted for interview.

Member Support & Administrative Assistant
Location: Central London (Russell Square)
Hybrid set up: 1-2 days per week in the office
Pay: £13.85 per hour plus £1.67 per hour holiday pay
Hours: Full-time (35 hours per week, 9 am - 5 pm, Monday to Friday)
Contract: Temporary role until the end of July
Interviews will be held virtually on the 13th May

Charity People are working with a national body for personal, social, health, and economic education-a school curriculum subject that equips pupils with the knowledge and skills they need for life and work. From mental health and online safety to economic wellbeing and equality, their work helps over 50,000 teachers and schools nationwide to raise standards. We are seeking a Member Support & Administrative Assistant to join their friendly team.

This role is ideal for someone looking to further their career in administration or seeking an entry point into the charity and education sectors.

Key Responsibilities:

As the Member Support & Administrative Assistant, you will:

• Be the first point of contact for member queries via phone and email, providing a professional and friendly service.
• Maintain our membership database by updating contact records, logging queries, and processing memberships and payments.
• Support the organisation of events such as webinars, conferences, and face-to-face training, including delegate registration, logistics, and technical support during live webinars.
• Assist with event preparation, including setting up conference materials and liaising with participants.
• Provide general office and administrative support to other team members as needed.

Essential Skills & Experience:

• Experience in customer support and handling queries via phone and email.
• Strong communication skills, with the ability to write clear and professional emails.
• Proficient in using Microsoft Office (Word, Excel, Outlook) and databases.
• A proactive, self-motivated approach, able to work both independently and as part of a team.
• Good organisational and multitasking skills, with a conscientious and thorough work ethic.
• Basic experience with processing invoices and payments is desirable.

Personal Qualities:

• Professional, friendly, and enthusiastic manner.
• Willingness to learn and take initiative.

How to apply:

Please send your CV as soon as possible as we are reviewing applications on an ongoing basis. Interview will be via Teams on 13th May, with a view for successful person to start as soon as possible.

Closing date: 6th May at 12 pm

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Our client is an award-winning charity, supporting and empowering women with convictions and care leavers into sustainable employment. They are now recruiting for a Support Service Manager (initially on a 6 month fixed term contract), to oversee a small team of Employability Coaches providing person-centred support to a caseload of women, helping to get them ‘work ready’.

As Support Service Manager you will oversee a small team of 4 and will support your team in building trusting relationships with the women in their caseload, helping to equip service users with the skills, tools and mindsets in order to secure and sustain employment. You will hold a small caseload of around 5-10 women and will ensure that new cases are allocated, and caseload volumes are managed in a way that mitigates the need for a waiting list, while being within colleague’s capacity. You will manage case reviews with team members on an as-needed basis and will act as Designated Safeguarding Lead to promote a safeguarding culture, providing advice and guidance on occasional safeguarding matters, supported by two Designated Safeguarding Officers.

To apply for this role, you will have demonstrable experience of managing or working within a trauma-informed support service for women with complex needs (doesn’t necessarily have to be employment support related). You will have experience of managing and supporting staff and will have a good understanding of the criminal justice system and an awareness of the needs of women with convictions in particular. You will have excellent knowledge and understanding of safeguarding principles and practice, and will have a warm, inclusive approachable manner.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below. Suitable candidates will then be contacted.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note this role is hybrid-working, 2 days a week from the office, which will be Mondays and Tuesdays.

Please note this position is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1. 

This is a terrific opportunity to take on a varied and flexible administration role in an organisation at a pivotal point of development that is growing to its next stage of maturity and have a material impact in the community. We are seeking an individual who is passionate about community that is - or has the potential to be – an excellent administrator that will support key charity functions including fundraising and grant-giving.

It is important to be in touch with what is happening in the borough and be present with the growing H&F Giving team where needed, so the role is expected to need a presence in the office and/or at events in the borough when needed. Some evening and weekend work may be involved, particularly for events. However, the role and the working environment remains flexible with opportunities hybrid home/office working in line with organisational and team needs and can be fully office based should that be your preference.

Key responsibilities

· To be responsible for a range of administration tasks that will support key charity functions at H&F Giving including fundraising, communications, events, grants and finance administration

· To support in delivering marketing and communications activities such as events and social media to key audiences, such as supporters, volunteers, corporate and non-profit partners

· To be the first point of contact for callers and visitors both over the phone and in person (when based in the office) including responding to queries from current and prospective supporters and grantees.

Take a look at the full job specification for all the details including how to apply. We look forward to hearing from you. 

About Us: 

Kiran Support Services is a specialist South Asian organisation that provides refuge accommodation and outreach support to Asian women fleeing all forms of VAWG and harmful practises. Our services include refuge accommodation, resettlement and outreach support, advice and advocacy services, counselling and immigration advice, and casework support.

We are a small team dedicated to providing intersectional, culturally specific support to vulnerable women and their children through high-quality services delivered in Asian languages tailored to individual needs.

We are recruiting for a South Asian female Immigration Adviser (OISC level 3) / qualified solicitor, to support women in our refuges that have an insecure immigration status.

About You: 

You will be required to manage a complex caseload and will support securing the immigration status of service users in our refuges in the London Borough of Waltham Forest and the London Borough of Brent.

You should have a minimum of 2 years’ experience working in the legal field and in areas such as immigration law, family law, domestic violence and abuse, welfare benefits and housing, and providing legal advice and advocacy to South Asian/ BME women who have experienced domestic abuse.

You will have up-to-date working knowledge of Home Office policies relating to domestic abuse, including the Migration Victims of Domestic Abuse Concession (MVDAC).

Fluency in at least one South Asian language is essential (Urdu/ Punjabi preferred)

This post is funded by Trust for London and MOPAC/GLA

The closing date for completed applications is midnight Sunday 11 May 2025.

Interviews will take place the week commencing 19 May 2025.

Due to the sensitive nature of these roles, we will be considering biological female applicants only in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1). 

Applicants will be required to have an enhanced DBS check.

Registered Charity number: 1114148 Company limited by guarantee number: 5727907

Supporter Care Fundraising Manager

Do you have experience on how to lead a supporter care team to deliver excellent supporter experience? Do you have project management skills? Yes, then we may have the role you are looking for.

We are seeking an experienced Supporter Care Fundraising Manager who wants to join a vibrant and dynamic fundraising team. This role is full time (37.5 hours per week) on a permanent contract. Our team meet one day a week in our London office, but we are flexible with where you work the remainder of the time.

What your day will look like as a Supporter Care Fundraising Manager

• Working closely with the fundraising teams, you will be responsible for supporter care and the development and implementation of long-term supporter experience across the directorate.
• You will ensure the provision of excellent customer service to all supporters across multiple fundraising activities and overseeing the Supporter Care vision and direction of the team.
• You will be able to optimise the tools we have to enhance supporter care as we bring on our new Salesforce CRM database alongside Salesforce Marketing Cloud
• Make sure our processes are making the most of the latest functionality to streamline ways of working and improve the experience for our supporters.
• You will work closely with teams across including community & events, individual giving and legacy marketing and will have excellent leadership skills to develop your team, working collaboratively across the organisation.

Skills & Experience as a Supporter Care Fundraising manager

• You will have good experience of leading a successful supporter care team that has improved supporter care in a previous role.
• You will have an excellent knowledge of how to improve supporter experience and measure this through KPIs.
• You will also have a good understanding of sector regulation, data protection, the Gift Aid scheme and Direct Debit regulations.

Please see the full details of the role on the attached job description.

This role will close on Monday 12th May and interviews will take place shortly afterwards via Teams. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the role:

This is an opportunity to bring your big ideas and ambition to life, taking our Individual Giving and Legacy Marketing to the next level. Identified in our newly launched fundraising strategy as growth areas, this role will build on the successes of the past and push the boundaries of what’s possible – with full support from the fundraising and leadership teams.

You will develop exciting plans to improve communication and create new products for our audiences – all driven by what our supporters want. Alongside this, you will lead on developing an acquisition programme, tripling the number of active supporters over five years. If you have experience of delivering audience and income growth across Individual Giving and Legacy Marketing, have a passion for trying new things and a curious attitude, we’d love to hear from you!

Back Up could offer you an inspiring and fulfilling role making a significant difference to the lives of people affected by spinal cord injuries.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.

For full details please see our job description.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

About this role

At SPANA, we support a network of global partners working through both a short- term small grants and long- term programmes – known as our Senior Partners. Senior Partners represent key strategic investments in our mission to enhance working animal welfare. These programmes are established country offices, each led by dedicated Country Directors who oversee the implementation of our work. Our initiatives in these regions reflect a commitment to delivering holistic programming across a range of interventions to improve the welfare of working animals. 

As Programme Manager you will lead our critical relationships and day to day activities with SPANA Senior Partners in overseas country offices delivering our international programmes. You will be responsible for managing activities across SPANA’s international programme work including budget reporting, grant making and management as well as procurement. You are a key part of SPANA’s Global Programs Department (GPD) team and report to the Senior Programmes Manager.

For full details including a person specification please see the job descriptiom. 

Contract, location & salary

This is a full-time (34.5 hours per week) permanent role working remotely with regular attendance in our London office. The salary is approximately £40k per annumb subject to skills and experience. 

Deadline & how to apply

Please see the job description for full information including details on how to apply. The deadline for applications is 23:59 BST on Sunday 18 May 2025. 

Candidates must have the right to work in the UK.

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for a Technical Support Analyst to join us on a full-time, permanent basis, working 36 hours per week.

Actual job title, Application Support Analyst.

The Benefits

• Salary of £45,000 - £52,000 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is an exciting opportunity for a technically skilled IT professional to join our innovative and iconic organisation.

You’ll have the chance to shape and enhance the digital tools that support the smooth running of some of the UK's most treasured green spaces. You’ll be involved in engaging and innovative projects that will support your skills development and gain you exposure to new tech.

Alongside meaningful work, you’ll enjoy a brilliant benefits package and a wealth of learning and development opportunities to help you thrive personally and professionally.

The Role

As our Technical Support Analyst, you will play a critical role in developing a portfolio of processes, apps and technical solutions that will enable our organisation to achieve our goals.

Seeking to connect business needs with technical solutions, you will work across the development lifecycle to develop applications and systems that are user-friendly and efficient.

Working closely with stakeholders, you will gather requirements, design and develop solutions using Power Apps, Power Automate, Power BI, and SharePoint, and oversee system integration and automation projects.

You’ll also manage SharePoint, oversee Power Platform security, licenses and best practice, performance tune and troubleshoot systems and provide first-, second- and third-line helpdesk support.

Additionally, you will:

• Configure SharePoint workflows, build apps, and create Power BI dashboards and reports
• Manage system health checks, permissions, governance, and data integration activities
• Support project management tasks
• Lead on the continuous improvement of our technical platforms

About You

To be considered as a Technical Support Analyst, you will need:

• Experience of supporting business applications in particular SharePoint, Power BI and Power Platform
• Experience of producing business process documentation
• Experience in delivering and executing test plans
• Experience in a programming environment
• The proven ability to lead projects from start to finish

Please note, on occasion, system upgrades and enhancements will happen outside of normal business hours, so a flexible approach to working will be important.

Other organisations may call this role IT Support Engineer, Service Desk Engineer, IT Support Analyst, IT Systems Analyst, Business Applications Support Specialist, Digital Solutions Analyst, or Systems Integration and Support Officer.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as a Technical Support Analyst, please apply via the button shown. Successful candidates will be appointed on merit.

Firstly, thanks for your interest in this post.  We hope you see a role for you here at Age UK Lambeth. 

This is an exciting time for us and Age UK Lambeth. We have just been awarded a contract to deliver Preventative Services in Lambeth for five years with a possibility for an extension for two years. As well as holding a contract with them for delivery of the Adult Social Care Front Door service.

We are looking for a Finance Manager with experience in contract negotiation to join our  Senior Management Team (SMT) for two days a week.  We have a track record in successful grant applications and are looking to generate income from the delivery of services.

We want to find someone who can use their financial and analytical skills to support our SMT in growing our Charity to support residents in Lambeth. The postholder will be supported by our Finance Officer in delivering our finance operations.

If you would like an informal conversation about the post, please feel free to contact me by m email.

We hope that you find this post an exciting prospect for you and look forward to receiving your application. 

I wish you well in your application 

Paul Coles 

Chief Executive 

Hours: 37.5 hrs a week – week 1, 4 nights per week, week 2, 3 nights per week (including weekends and bank holidays)

Are you passionate about empowering young people to move forward from homelessness, trauma, or complex life experiences? Do you want to be part of something new, exciting, and truly life-changing? If so, we want to hear from you.

Peabody is launching a brand-new supported housing service in Lambeth for young adults aged 19 to 25 who need tailored, trauma-informed support to rebuild their lives. We're recruiting multiple Waking Night Housing Support Workers to join us at the very start of this journey.

About the service
This new service will offer a safe, stable, and supportive environment for young people facing homelessness, many of whom may have mental health challenges, substance misuse issues, or experience of the care or criminal justice system. You’ll be part of a team delivering intensive, person-centred support that helps them build resilience, learn life skills, and take steps toward independent living.

What you’ll be doing

• Managing a small caseload of young people, meeting regularly to review progress and goals
• Developing support plans and risk assessments tailored to individual needs
• Supporting with housing applications, budgeting, benefits, and life skills
• Signposting to mental health, substance misuse, and safeguarding services
• Building trusted relationships while maintaining professional boundaries
• Ensuring accurate record-keeping using Microsoft Office and case management systems

Who we’re looking for

We’re looking for passionate, reliable, and empathetic individuals with:

• Experience supporting young people aged 19–25 in supported housing, education, youth work or care
• Understanding of homelessness and housing legislation
• Experience in support planning and risk assessment
• Confidence signposting to specialist services (e.g., mental health, substance misuse, exploitation)
• Excellent communication and IT skills, with strong attention to detail
• A flexible approach to shift work, including weekends and bank holidays (non-negotiable requirement)
• A trauma-informed and safeguarding-focused approach to care

Important: Your personal statement must clearly confirm:

• That you are able to work 37.5 hours per week
• That you can work on a shift rota covering night shifts, working four nights week one, then three nights week two, including weekends, and bank holidays

Only candidates who meet the essential criteria and confirm availability will be shortlisted for an initial screening interview.

Why Join Peabody?

• A rewarding role where your work directly impacts young lives
• 25 days’ annual leave (plus bank holidays)
• Generous pension (up to 10% matched)
• Paid qualifications and apprenticeship opportunities
• Flexible benefits including healthcare, dental, and retail discounts
• Family-friendly policies and 2 paid volunteering days per year

Additional Information

• This role requires an Enhanced DBS check
• Peabody does not offer visa sponsorship – you must have the right to work in the UK

Closing date: 15th May 2025 at midnight.

Screening interviews will take place between 21–23 May. Candidates may also be invited to attend an in-person interview and complete an online assessment during that week or the following week.

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £36,750.00 per annum

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 9th May 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

 

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• · Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility ( Fire Safety designated person))

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

 

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

 

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

 

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

 

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Level 3 safeguarding (can be trained on the job).

Please email your CV with a cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

Job title: Interim Finance Support Officer

Location: A short walk from Oxford Circus

Hours: Full time – 35 hours

Pattern of work: 3 days office based, 2 days from home

Pay: £16 - £19 an hour holiday pay

Contract type – Temporary

Are you passionate about working for the charity sector? If so the working for this unique charity who are growing rapidly could be a really exciting opportunity for you.

Reporting to the Finance Manager, you will have a variety of duties to ensure the finance team delivers timely and effective service.

Your duties as Finance Support Officer will include;
- Processing accounts payable invoices
- Setting up payment runs
- Processing income
- Completing bank and supplier reconciliation
- Looking after the finance inbox to ensure all queries are handled in a timely manner

The skills you will bring to your role as interim Finance Support Officer will include;
- Prior experience in a similar ideally in the charity/not for profit sector
- Working knowledge of Sage Line 50/Raisers Edge
- Understanding of accounting principles such as debits VS credits
- Proven track record of working towards various deadlines

This is a critical and urgent hire and if you are interested in applying for this role through TPP Recruitment then please do so by sending your CV [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.