96

Office support volunteer volunteer roles in birmingham

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Trust House Reading, Remote
Unpaid role, expenses paid
Posted 2 days ago Apply Now
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Page 1 of 7
Remote
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Trust House Reading provides a confidential helpline service to victims/survivors of rape and sexual abuse aged 18 or above.

Helpline volunteers are a key part of this service, and we value their contribution. Helpline volunteers aim to support victims/survivors of rape and sexual abuse by providing a safe space to talk and share their feelings and needs; by providing information and signposting to other relevant organisations/services; and by referring the clients to Trust House Reading’s different services.

Hours of work: This role requires one 2-3-hour session per week. This role can be office based at our offices in Reading or home based.

Helpline volunteers must complete Trust House Reading’s specialist training and induction programme and must attend monthly supervision.

No previous helpline experience is necessary as training and on-going support will be provided.

Please note that you must be over the age of 18 and eligible to volunteer in the UK. Unfortunately, we are currently only able to offer this role to people living in the UK.

Key Tasks:

  • Ensure that calls are answered promptly and efficiently during your shift.
  • Provide callers with emotional support, relevant information and signposting as relevant to the call.
  • Listen to helpline telephone messages and make call-backs as necessary.
  • Update our database for every telephone call.
  • Keep accurate records, follow up and pass on accurate messages and complete records.
  • To participate in on-going training and monthly supervision.

We will reimburse reasonable travel costs for those that volunteer at our office in Reading. Our Volunteer Policy provides further information.
Please note that for this role, a DBS check must be completed and you must provide two references.

Application resources
Application Instructions

Applicants should complete the application form using the role description

Posted by
Trust House Reading View profile Organisation type Registered Charity Company size 1 - 5
Posted on: 01 September 2025
Closing date: 30 November 2025 at 18:26
Tags: Administration, Advice / Information

The client requests no contact from agencies or media sales.