Job description
Job Title: Caseworker
Reports to: TBC
Line Reports: N/A
Location: Flexible - hybrid 2 days a week from one of our offices
Salary: £29,000 - £32,000 (London) ; £26,500 - £29,500 (outside London)
Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)
Contract: Permanent
Language requirements: Fluency in English essential.
Travel: Expectations of travel between BB locations for in person meetings and events
Overall purpose:
Breaking Barriers exists to support refugees and people from forced migration backgrounds into meaningful employment.
The Client Caseworker is integral to delivering that mission. Acting as a client’s primary point of support, you will lead and coordinate their progression toward employment — whether through language development, requalification, training or direct employability support.
This role requires someone who can take ownership of client journeys, drive forward action plans, and deliver both one-to-one and group-based support that moves clients closer to work. Caseworkers may initially focus more heavily on one pathway area, but the role is designed to provide integrated, cross-programme support over time.
Collaboration across programme teams is essential to ensure clients experience seamless, joined-up services and consistent progression.Your contributions are valued, and you can make a meaningful impact on people’s lives.
Key responsibilities:
1. Client casework and support
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Manage a caseload of clients, providing structured one-to-one support in person and online.
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Conduct holistic assessments to understand clients’ qualifications, skills, language levels, aspirations and barriers.
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Co-create clear, outcome-focused action plans aligned to sustainable employment.
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Drive forward client progression across relevant pathways, including:
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Employment readiness and job search
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CV development, applications and interview preparation
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Professional requalification and accreditation routes
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English language progression
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Sector-specific training or volunteering
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Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
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Maintain regular contact to monitor progress, adjust support and maintain accountability.
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Identify and address barriers to progression, advocating where appropriate.
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Safeguard clients appropriately and escalate concerns in line with policy.
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Refer and signpost to additional support services where required.
2. Stakeholder and volunteer engagement
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Engage with stakeholders and partners to develop networks and identify job, training, education and work experience opportunities for clients.
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Support outreach initiatives by developing and maintaining relationships with partners (e.g. referral partners, training providers, employers and professional bodies)
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Advocate on behalf of clients to address specific barriers to employment or accreditation.
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Collaborate with colleagues responsible for employer and partner engagement to match clients to appropriate opportunities.
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Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
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Represent Breaking Barriers at occasional events or meetings as required.
3. Monitoring, Reporting & Administration
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Maintain accurate, timely and detailed client records on the CRM system.
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Track and report on client progression against agreed milestones and KPIs.
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Ensure documentation and evidence are completed in line with reporting requirements.
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Complete enrolment and administrative processes efficiently.
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Support monitoring and evaluation processes to inform service improvement.
4. Cross-Organisational Collaboration & Integrated Working
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Work closely with colleagues across all functions to ensure seamless client journeys, aligning support, avoiding duplication and maintaining clarity of progression plans.
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Share knowledge of sector pathways, labour market developments and client trends to inform service development and team learning.
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Contribute to service development as the service redesign evolves.
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Participate actively in team meetings, case reviews, reflective practice sessions, appraisals and inductions, contributing to strong team relationships and continuous service improvement.
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Take advantage of training and development opportunities to build new skills and share knowledge across teams.
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Foster a collaborative, solution-focused team culture.
Person specification:
Essential Criteria
Experience
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Experience providing one-to-one advice, guidance or support, ideally within employability, education, refugee support or a related field
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Experience delivering or co-facilitating group sessions, workshops or training.
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Experience working toward defined targets, outcomes or deadlines in a structured environment.
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Understanding of barriers faced by refugees and people from forced migration backgrounds in accessing employment.
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Experience maintaining accurate records, whether using a database, CRM or equivalent system.
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Understanding of safeguarding principles and how to respond appropriately to concerns.
Essential Skills & Abilities
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Ability to support people in planning and taking steps toward a goal, with clarity and follow-through.
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Comfortable facilitating groups and engaging diverse audiences.
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Strong interpersonal skills and ability to build trust with people from varied backgrounds.
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Good organisational skills and ability to manage multiple priorities.
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Proactive and solution-focused approach to problem-solving.
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Clear written and verbal communication skills.
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Able to work collaboratively across teams and with external partners or stakeholders.
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Attention to detail and administrative accuracy.
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Adaptable and open to working in an evolving service environment.
Desirable Experience
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Lived experience of seeking sanctuary or forced migration to the UK.
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Experience in refugee support, employment services, education or a related field.
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Familiarity with UK labour market pathways, sector training routes or professional requalification processes.
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Experience working alongside volunteers, mentors or external partners.
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Ability to speak an additional language relevant to the client group.
Other Requirements
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Commitment to Breaking Barriers’ mission and values.
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Eligibility to work in the UK.
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Willingness to travel between offices and partner locations as required.
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Occasional evening or weekend work (TOIL provided).
If you meet most, but not all of the criteria, we’d still like to hear from you!
Other considerations:
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As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include criminal record disclosure, obtaining references and verifying a candidate’s identity and right to work in the UK
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Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action
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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief
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Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background
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Some travel between our different areas of operation will be required
Registered Charity
51 - 100
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.
Thank you!
About Heard
We are Heard, a small, multi-award-winning charity helping people, organizations, and the media tell stories that change hearts and minds. In 2024, we sparked stories that reached a combined audience of 39 million on critical issues like poverty, climate change, migration, domestic abuse, and more. We partner with media outlets like the BBC, Netflix, ITV, and more to amplify powerful and captivating narratives that inspire real-world impact.
The Role
As the Head of Programmes and Impact, you will be a senior leader responsible for the quality, coherence, and impact of Heard's five programmes: All About Trans, Children's Media, Children's Palliative Care, Climate Stories That Work, and Economy. Reporting to the co-ceos, you will oversee programme delivery, strengthen our monitoring and evaluation systems, and build team capacity to maximize our reach and influence. This is a unique opportunity to shape the future direction of an ambitious, purpose-driven organization.
What You'll Be Doing
- Lead and support the programmes team to deliver high-quality work on time and within budget
- Ensure programmes align with Heard's strategy and intended impact
- Strengthen our monitoring, evaluation, and learning systems to drive continuous improvement
- Manage team capacity and assess readiness for new initiatives
- Provide strategic insight to the executive team on organizational capabilities and growth opportunities
What We're Looking For
- Previous experience leading programmes or services in a charity/impact-driven organization
- Excellent project management and budget management skills
- Proven track record of managing and developing high-performing teams
- Experience embedding monitoring, evaluation and learning systems
- Collaborative leadership style with strong stakeholder management abilities
- Passion for Heard's mission and values, with a commitment to narrative change
Why Join Heard?
At Heard, you'll be part of a brave, caring, and creative team that is committed to making a difference. You'll have the opportunity to apply your skills and experience to drive real-world impact, while receiving support for your own growth and wellbeing. If you share our values and want to be a force for positive change, we'd love to hear from you.
Sound like a fit for you?
See our job pack and visit our website for more details and how to apply!
Registered Charity
11 - 20
Heard is a charity working with people and the media to inspire content and communication that changes hearts and minds.
The client requests no contact from agencies or media sales.
Thank you!
Please note: This is a UK based position. We are not able to sponsor applicants at this time.
About Us
We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable corporate abuses of power that harm people and planet.
For over 30 years, Global Witness has pioneered an approach that merges bold investigations with determined campaigning to secure better protections for people and our planet. We’ve gone undercover to unmask the violence and secretive deals that underpin the “blood diamond” industry. Our data-driven analysis has tracked the flow of commodities across the globe. And we’ve sought out powerful testimonies that tell the story of environmental harm and repression first-hand.
With three decades of campaigning for a fair and just planet under our belt, we reframed our focus in 2020 to address humanity’s greatest challenge: the climate crisis.
The Role
The role will contribute to strengthening the campaign function by establishing effective project and program management systems, processes, and practices that enable timely delivery of work, strong collaboration, and accountability to donors. The role will oversee project and grant management across teams, ensure budgets and resources are managed effectively. The role will also provide management and support to team members, fostering a culture of creativity, collaboration, and inclusion.
Main responsibilities include;
- Effective project management support to the campaign function
- Manage resources
- Team management
Who we are looking for
• Significant experience as project manager
• Proven ability to establish organisation-wide project management systems and processes, aligned with finance and fundraising requirements.
• Demonstrable experience delivering and coordinating grant-funded projects, including multi-grant initiatives, to time and within budget.
• Strong track record in supporting off-track projects and bringing them back on course.
• Excellent organisational skills, with the ability to prioritise, set boundaries, and manage multiple competing priorities.
• Experience in financial planning, budget management, and donor reporting.
• Strong interpersonal and relationship-building skills, with experience supporting partners in managing project resources.
• Excellent written and verbal communication skills, including meeting facilitation and reporting for diverse audiences.
• Proficiency in MS Project or similar project management software.
• Self-aware, reflective, and able to work both independently and collaboratively.
• Shares our values and is committed to contributing to our diversity, equity and inclusion journey.
How to Apply
Please download the job pack attached above for the full details of the role.
Valued Recruitment is working exclusively with Global Witness to recruit for their growing team. We are an ethical recruitment company, intent on hiring inclusively and transparently.
The closing date for this role is Tuesday 14th April 2026.
To apply, we welcome a CV and 500 words which answers the following questions;
1. Can you share an example of when you developed or introduced a project management structure or tool for a team, project or organisation where people were time-poor, unfamiliar with the terminology, or sceptical of its value? What did you do to make it practical and useful? (250 words)
2. What do you think needs to change in project management practice if organisations are to respond well to an increasingly uncertain and fast-changing world? (250 words)
Accessibility is incredibly important to us here at Valued Recruitment and at Global Witness. If you would like any accessibility amendments or support throughout the application and interview stage, please don’t hesitate to let us know. No question or request is too big or too small. We want this process to be comfortable and enjoyable and a chance for you to bring your best self to the process.
Recruitment Agency
1 - 5
An ethical recruitment consultancy shaking up the not-for-profit sector. Recruiting without compromise and representing talent unapologetically.
