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Operation Administrator Jobs in Liverpool, Merseyside

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Closing in 6 days
Access Social Care, Remote
£24,000 per annum for 30 hours per week (£30,000 FTE pro-rata)
A new fast-paced role with a focus on policy, process and systems improvement and advising on all aspects of the employee lifecycle.
Posted 1 day ago Quick Apply
Closing in 2 days
Richmond & Hounslow Methodist Circuit, Remote
£33,592 per year
Richmond & Hounslow Methodist Circuit supports diverse congregations in SW London and needs the right person to help manage its finances.
Posted 1 week ago Quick Apply
Closing in 4 days
Day One Trauma Support, Remote
£32,000 - £35,000 per year
This is a newly created position to reflect the growing HR needs of the charity as the workforce expands and the executive support required.
Posted 5 days ago Quick Apply
VoiceAbility, Remote
£39,000 - £46,500 per year DOE
Posted 1 day ago
Alternative Futures Group, Liverpool (Hybrid)
£32,873 per annum
Our Advisors provide a comprehensive money management service for people we support who are unable to manage their own financial affairs.
Posted 1 week ago Quick Apply
NFP People, Remote
£29580 - £29930 Per Annum
Posted 1 week ago
Canal & River Trust, Remote
£33,000 per year
Posted 3 weeks ago
Canal & River Trust, Remote
£40,000 - £44,000 per year
Posted 5 days ago
Closing in 7 days
Wheels for All, Warrington (On-site)
£25,000 - £28,000 per year
Wheels for All is a leading national charity delivering accessible cycling opportunities for people to be active on their terms.
Posted 4 days ago Quick Apply
Closing tomorrow
Women's Aid Federation England, Remote
£42,750 per year
Posted 2 weeks ago
Closing in 5 days
The Door Youth Project, Remote
£29,606 - £32,341 per year (FTE)
Posted 6 days ago
Page 2 of 4
Remote
£34500 - £38324 per annum
Permanent
Job description

Salary: £34,500 - £38,324 per annum

Hours/Contract: Permanent - 35 hours per week

Based: Home Based (with option to work from Bocam Park office)

Closing date: 22nd May 2024

Interview date: 3rd/4th June 2024

We are dedicated to assisting individuals and families affected by terminal illness and bereavement across the UK. As a Peer Support Service Team Leader, you will play a key part in making a real difference to those in need throughout the UK.

Marie Curie Benefits Package:

  • Season ticket loan for travelling to and from work
  • Defined contribution schemes for Pension
  • Marie Curie Group Personal Pension Scheme
  • Loan schemes for bikes; computers and satellite navigation systems
  • Introduce a friend scheme
  • Help with childcare cost (T & C's apply)
  • Entitled to Marie Curie Blue Light Card
  • Entitled to Benefit-Hub Discount Scheme
  • Life assurance - for all employees
  • Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you?

  • Annual leave allowance:
    • England and Wales = 25 days plus 8 public holidays (pro rata)
    • Northern Ireland = 25 days plus 11 public holidays (pro rata)
    • Scotland = 25 days plus 10 public holidays (pro rata)
  • Competitive Policy for parental/sick leave
  • Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
  • Industry leading training programmes
  • Flexible Working
  • Free DBS/PVG/Access NI

What we are looking for:

  • A confident leader with line management experience of both staff and ideally volunteers.
  • Excellent communication and interpersonal skills as well the ability to influence, enthuse and work collaboratively with colleagues.
  • Managing emotional support services can be challenging at times, you will need resilience to deal with difficult situations in a busy virtual environment,
  • Someone with an eye for detail and a passion for continuous improvement opportunities.
  • Whilst this role predominantly involves day to day operations, you will be an ambassador for our department and services, so experience with media and PR interviews would be beneficial.
  • Ideally you will come from a charity, health or social care background or have demonstrable customer service management experience from a similar industry (such as a contact centre).

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

Joining our Information & Support Team at an exciting time of growth in this new role, you'll provide crucial operational management for Marie Curie's Peer Support Services - our telephone companion and bereavement services. You'll line manage our Volunteer Co-ordinators and Peer Support staff ensuring the high quality provision of emotional support offered by over 150 volunteers, and be responsible for the development and expansion of these services, at a time when we know that more and more people need our support.

Whilst this is a busy role, responsible for the delivery of two growing services, the fulfilment that comes from seeing the positive impact on someone's life that we have supported, makes this role incredibly rewarding.

In this role, you will:

  • Manage the day-to-day operations of Marie Curie's Peer Support Services to provide volunteer-delivered emotional support by phone to people living with a terminal illness, carers, family and friends as well as those who are bereaved from terminal illness.
  • Line-manage a team of Volunteer Co-ordinators and Peer Support Officers ensure a high-quality service is provided to all service users and volunteers are recruited, trained and managed at the highest standard.
  • Be responsible for service key performance indicators (KPIs), governance, leading on design and delivery of training to volunteers, and proactively managing the quality of our services.
  • Alongside the Team Leader of our Support Line, act as a safeguarding lead, ensuring that all policies and procedures are followed and staff and volunteers receive the support that they need to deal with difficult situations.
  • Support the growth plan for the services by proactively identifying opportunities to develop the services, working in partnership with other teams, and being an ambassador for the services within Marie Curie, and externally as required.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via

This role will be subject to receiving a Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Posted by
Marie Curie View profile Company size Size: 101 - 500
Posted on: 07 May 2024
Closing date: 22 May 2024 at 13:26
Job ref: 5528
Tags: Admin