Operation coordinator jobs
Operations and Service Delivery Lead
London
£50,016 – £53,000
An exciting opportunity is available for a dynamic individual with a passion for providing excellent customer service and event management. The Education Directorate with our client is looking for an operations and service-delivery lead with the ability to lead a team and manage multiple complex workstreams, to join them in the Business development and education support team.
The Education directorate delivers a wide range of educational programmes for doctors of all grades. The portfolio includes one- and two-day workshops, their accredited programmes, commissioned programmes, online courses, podcasts, and Masters programmes in partnership with university partners.
They have wide portfolio including topics such as teaching, learning, assessment, feedback, supervision and communication skills. The directorate has a team of educationalists who design and deliver these programmes and a team of education coordinators and librarians who provide management and all aspects of learner support.
About the role
You will work closely with internal colleagues such as educationalists, project managers and administrators, as well as colleagues in finance, IT, HR, and communications. You will lead and manage a team, and you’ll be required to work collaboratively with a broader team of volunteer clinical faculty who help us develop and deliver our programmes.
You’ll work closely with the Head of relationships and engagement and the Projects and credentials lead, to ensure that the team support all areas of the business, including event management, projects, marketing and quality assurance.
You will make an impact every day by:
- Leading a busy and fast-paced team who deliver education coordination and library services for the directorate, role modelling positive attitude and collaborative working
- Taking responsibility for the team providing excellent customer service to learners, faculty and commissioners
- Taking ownership of providing high-quality written documentation, including templates for learner correspondence, reports for Boards and marketing copy.
- Working collaboratively with others in the directorate, and the finance team to manage budgets and operational accounts
About you
They’re looking for candidates with:
- Line management experience and an ability to lead, develop, motivate, and manage staff, delegating effectively.
- Strong communication skills including excellent writing skills
- Outstanding organisational skills and the ability to liaise and communicate confidently with a range of people, including senior external stakeholders.
- Ability to manage multiple complex workstreams at any one time
- Knowledge and experience of managing multiple events
- Knowledge and experience of setting and managing large budgets
- Experience of planning and working to deadlines, using initiative, and working flexibly
Closing date: 23 June 2025
Interview date: 07 July 2025
Please note, they will be reviewing applications as they come in. Interviews could be arranged and roles could be filled before the advertised closing date, we would therefore encourage those interested to apply as soon as possible.
Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
Our client is all about our people – our members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. Excitingly this means we will be expanding our reach and starting to work in geographies that we've not reached before.
We are now recruiting for a Programme Coordinator for our schools in Hull.
The Hull Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
The Hull Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Thursday 19th June 2025 at 9am
Interviews: Monday 30th June 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Place of work: Home with regular travel to schools in Hull
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply.
For more information on the role and information about Action Tutoring, please see the attached job pack.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. Excitingly this means we will be expanding our reach and starting to work in geographies that we've not reached before.
We are now recruiting for a Programme Coordinator for our schools in Rotherham and Sheffield.
The Rotherham/Sheffield Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
The Rotherham/Sheffield Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Thursday 19th June 2025 at 9am
Interviews: Thursday, 3rd July 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Place of work: Home with regular travel to schools in Rotherham and Sheffield
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
- Driving license and access to a vehicle for work purposes.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply.
For more information on the role and information about Action Tutoring, please see the attached job pack.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. Excitingly this means we will be expanding our reach and starting to work in geographies that we've not reached before.
We are now recruiting for a Programme Coordinator for our schools in Leeds/Bradford.
The Leeds/Bradford Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
The Leeds/Bradford Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Thursday 19th June 2025 at 9am
Interviews: Monday 30th June and Tuesday 1st July 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Place of work: Home with regular travel to schools in Leeds and Bradford
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
- Driving license and access to a vehicle for work purposes.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply.
For more information on the role and information about Action Tutoring, please see the attached job pack.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.
Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.
We are seeking a highly organised and detail-oriented individual to support our DIY fundraisers and ensure they receive a bespoke, engaging stewardship journey. This role is key to providing outstanding service to our supporters, helping them stay motivated and connected to the charity throughout their fundraising efforts. The successful candidate will play a vital role in enhancing supporter engagement, contributing to the charity’s fundraising targets, and ensuring smooth coordination across the mass participation events portfolio.
The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.
Are you highly organised, tech-savvy, and great with people? Do you enjoy being at the centre of smooth-running meetings, events, and IT systems? If so, we’d love to hear from you.
The Nuffield Foundation is looking for an AV and Information Systems Coordinator to take a lead role in managing our AV meeting and events environment and providing vital first-line systems support.
In this role you’ll work closely with the colleagues across the Foundation to ensure the seamless delivery of hybrid, online, and in-person events. You will also support the wider Information Systems team (and work with an outsourced IT provider) to manage and improve key systems like Office 365 and SAP Concur, while assisting with user support and project coordination.
We're seeking someone with excellent organisational and communication skills, strong IT literacy, and a proactive, calm approach to problem-solving. Experience with AV systems or IT support is desirable, with a willingness to learn being of most importance.
This is a fantastic opportunity to contribute to a mission-driven organisation committed to improving social well-being.
Please note that due to the nature of this role we require candidates to be able to work from our offices in Farringdon – home working will only be on an occasional/ad hoc basis.
About us
The Nuffield Foundation is an independent charitable trust with a mission to advance educational opportunity and social well-being.
We fund research that informs social policy, primarily in Education, Welfare and Justice. We also provide opportunities for young people to develop skills and confidence in science and research.
We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.
Further information and how to apply
The closing date for applications is 09:30am (BST) on Tuesday 1st July 2025, with interviews expected to take place on 16th July 2025.
We are committed to inclusive working practices and during the application process we commit to:
- As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job.
- making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
- paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required
Our benefits package includes:
- 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days).
- A salary exchange pension scheme that offers employer contributions of up to 11%.
- Life assurance scheme.
- Family leave policies that provide an enhanced level of pay.
- Cycle to work scheme and loans towards season tickets.
- Frequent opportunities for learning and development (including reading/development days and options for coaching and mentoring)
- Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
- Staff peer groups and social networks.
The client requests no contact from agencies or media sales.
About Us
Down Syndrome UK (DSUK) is a national parent led charity, actively supporting over 5,000 families with a child or young person with Down syndrome. Our mission is to empower individuals to lead fulfilling lives, ensuring they reach their full potential.
Through our flagship initiative, Positive About Down Syndrome (PADS), we provide comprehensive support from prenatal care through adulthood. We equip healthcare providers and educators with essential training and resources, including our renowned #pants4school program, which helps children achieve independence in toilet training.
At DSUK, we are committed to advocating for equality and inclusion, and driving impactful change through education and campaigning.
We are growing our team to strengthen our fundraising operations and diversify our income. This is an exciting opportunity to play a key role in shaping our income generation strategy and building meaningful relationships with funders and corporate partners.
Role Overview
We are seeking a proactive, strategic, and driven individual to lead our grant and bid writing function while also developing and managing relationships with corporate donors and partners. You will work closely with senior leadership to secure vital income through trusts, foundations, and businesses that align with our mission.
Key Responsibilities
Grant & Bid Writing (50%)
-
Research and identify suitable funding opportunities from trusts, foundations, and statutory bodies.
-
Write compelling, evidence-based grant applications and funding proposals.
-
Manage a pipeline of funding opportunities, ensuring deadlines are met.
-
Develop and implement an impact reporting strategy for grant and bid writing.
-
Monitor and report on funded projects in collaboration (using Salesforce) with delivery teams.
-
Maintain relationships with funders through regular updates, impact reports, and renewal applications.
Corporate Fundraising & Partnerships (50%)
-
Implement our corporate fundraising strategy to increase income from businesses.
-
Identify and approach potential corporate partners, managing outreach and engagement.
-
Manage and cultivate existing partnerships with companies and organisations.
-
Create tailored proposals, sponsorship packages, and partnership materials.
-
Collaborate with the marketing team to promote partnerships and joint campaigns.
-
Organise and support corporate fundraising events and staff engagement opportunities.
-
To maintain excellent supporter stewardship and cultivation including thanking supporters and supporter development communications.
Person Specification
Essential
-
Proven experience in writing successful funding bids and managing grant applications.
-
Strong communication and relationship-building skills.
-
Ability to write persuasively and tailor messaging for different audiences.
-
Organised, self-motivated, and able to manage multiple projects and deadlines.
-
Passion for the mission of Down Syndrome UK and a commitment to inclusion.
Desirable
-
Experience working in a small charity or growing organisation.
-
Knowledge of disability or education-related sectors.
-
Familiarity with CRM systems (such as Salesforce for non-profits) and impact reporting.
-
Experience in corporate fundraising, CSR, or business development.
What We Offer
-
Working from home.
-
Flexible working arrangements.
-
Supportive and inclusive working environment.
-
Opportunity to make a real impact in a growing, ambitious charity.
-
Training and professional development opportunities.
The client requests no contact from agencies or media sales.
Modern Art Oxford is offering an exciting opportunity within its Exhibitions team.
Coordinator, Exhibitions & Live Programmes
Salary: £26,520
Contract: Permanent
Hours: Full-time – 40 hours per week including regular evenings and weekends with time off in lieu
Based: Modern Art Oxford, 30 Pembroke Street, Oxford OX1 1BP
Line Manager: Curator, Exhibitions & Live Programmes
Working as Coordinator, Exhibitions & Live Programmes you will support the Exhibitions team in the research, administration and delivery of exhibitions, commissions and live programmes. A highly organised individual with an eye for accuracy, you will ensure appropriate and ongoing communication across departments to realise projects successfully, within budget and to the highest standard.
The role provides the opportunity to build on your existing skills and experience in the research, planning and delivery of contemporary art exhibitions and events. You will be trusted to use your initiative in problem solving and encouraged to contribute ideas. This job is an integral role in the team, aimed at an early-career arts professional with roughly 2 years of experience.
Person Specification
The successful candidate will be able to demonstrate an enthusiasm for contemporary art and a willingness to gain a broad range of curatorial skills and experiences. They will have strong administration skills, with demonstrable experience, a proactive mindset and the ability to be flexible. They will have a keen attention to detail and an ability to prioritise and deliver multiple strands of work to deadlines. Good planning and communication skills are essential in this busy, demanding and exciting environment. They will be comfortable working as part of a team, and sharing responsibilities and tasks where necessary.
Essential:
- A keen interest in contemporary art and visual culture.
- Highly organised and methodical with experience of managing and updating records and databases.
- A solutions-focused, proactive and flexible attitude.
- A motivated, proactive self-starter who takes initiative with the ability to work collaboratively as part of a team.
- Rigorous attention to detail.
- Strong written and verbal communication skills.
- Good time and workload management skills.
- Proficient IT skills – MS Office, Excel in particular.
- At least two years’ experience in an administrative role.
Desirable:
- An undergraduate degree in an Arts and Humanities subject.
- Knowledge of the Adobe suite including inDesign, Photoshop and Sketch Up.
- Experience of working within an arts organisation.
About Us
Modern Art Oxford is one of the UK’s leading contemporary art spaces. Our programmes offer opportunities for all for inspirational exchange and creative participation, both in person and online.
Modern Art Oxford is Oxford’s only public space dedicated to contemporary art and culture. We pride ourselves on innovative and ambitious programming, our commitment to education, and our confidence in the power of visual culture and art to enact positive social change.
Benefits
- 25 days annual leave plus public bank holidays
- Employees are entitled to a discount in our Modern Art Oxford Shop and Café.
- There is an Employee Assistance Programme through Gemelli.
- Discounts, Cycle-scheme and Tech-scheme program available through BHN Extras.
- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
Applications must be received by midnight on Sunday 29 June, 2025.
Interviews planned for w/c 7 July, 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to improving the diversity in our workforce in order to better reflect the diversity of our local communities. All job vacancies are advertised here as part of a fair and open process. We welcome applications from people of all cultures and ethnicities, including those that may experience racism, as part of our Anti-racism Action Plan.
No agencies please.
Main Purpose of the Role:
To lead the Support Team to provide emotional and practical support to families and individuals living with Duchenne muscular dystrophy. It includes leading the support team to provide 1-2-1 and group support provided in person or virtually, and creating and growing support networks for the wider Duchenne community which includes Duchenne parents/caregivers; young people and adults living with Duchenne; extended family and friends; and professionals in environments such as schools, local authorities and clinics.
Specific Tasks:
The focus areas and key deliverables of this role are as follows:
-
Develop a clear process for identifying case loads and capacity for the Support Team.
-
Identify opportunities, alongside the team, for cross team working - including residentials; family events; Science Educations workshops with regional meetups and education visits to schools and local authorities.
-
Obtain, decipher and provide training to the Support Team on new updates relevant to Duchenne families, such as DLA, EHCP and more.
-
Work closely with your team, to ensure that each family receives the best support possible, and that long-term support is provided.
-
Lead on the development and delivery of monthly reporting of engagement and support contact, which will feed into the wider All Through Support journey.
-
To work with the Head of Operations and Events to contribute to Agenda topics and speakers from the community; assign roles for the conference to the Support Team.
-
Establish a database for external stakeholders also supporting those living with Duchenne on a national basis, fed in to from the Support Team.
-
To develop a triaging and caseload process for the Support Team, and how best to regularly monitor this.
-
Be involved in the recruitment, selection, and induction of volunteers appropriate to your area of work.
-
To maintain the contact database, keeping it up to date and accurate.
-
Coordinate cover for the Support Team when there is sickness or leave.
NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.
Person Specification Criteria (essential, except those noted specifically as desirable)
Education and Qualifications
-
Experience leading a team (either through line management or mentoring)
Knowledge and Experience
-
A proven track record of providing support to those in need in a professional setting.
-
Experience of safeguarding reporting.
-
Experience of reporting on services and development of monitoring dashboards.
-
Knowledge of current legislation around either accessibility, equal opportunities, Disability Living Allowance, or Education Health Care Plan.
-
Knowledge of networks and signposting for those living with a life-limiting condition.
-
An understanding of and commitment to Equal Opportunities and the ability to promote this in the day-to-day work of the post.
-
Experience working in the health sector or at a patient-led charity. [Desirable]
-
Experience of a CRM system. [Desirable]
Skills and Aptitude
-
Passionate about improving the lives of young people, adults and their families living with Duchenne.
-
Ability to communicate effectively, both in writing and verbally.
-
Excellent organisational and time management skills, ability to work as part of a team and work on own initiative and to deadlines.
-
Ability to be assertive but also have empathy and the ability to be sensitive with the families and young adults we support.
-
Interest in networking and continued learning about new areas of support for those living with Duchenne.
The client requests no contact from agencies or media sales.
Location: Homebased in the East Region
Essex · Hertfordshire · Central Bedfordshire · Cambridgeshire · Suffolk · Norfolk
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes the Regional Casework Manager to whom this role reports.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability or mobility. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, email and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Recently unsuccessful candidates need not reapply
Closing date: Midnight of 22 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 30 June 2025.
As part of the selection process, you will be required to complete an assessment.
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Property Manager & Estate Administrator
We are seeking a Property Manager & Estate Administrator to work with an educational charity and one of the UK’s foremost providers and funders of Outdoor Learning.
Position: Property Manager & Estate Administrator
Location: Quenington, Gloucestershire, with occasional scope for hybrid working.
Salary: £29,000 - £33,000 per annum
Contract: Permanent, full time (35 hours per week)
Closing Date: Sunday 22 June 2025 at 23:59
Interviews: w/c Monday 30 June 2025 and w/c Monday 7 July 2025
About the role:
As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. Reporting directly to the Head of Estate Management, you will oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. This important role ensures operational efficiency within the portfolio, fostering positive tenant relationships, while contributing directly to the Trust's charitable work.
Your responsibilities will span both operational delivery and administrative support, ensuring estates run smoothly, remain compliant, and continue to deliver high-quality living standards for tenants.
Working closely with both the Property and Finance teams, you will:
- Conduct annual residential property inspections and rent reviews
- Ensure properties meet all regulatory requirements, including EICRs, gas safety checks, and EPCs
- Manage tenant communications, debt levels, and minimise void periods
- Coordinate planned and emergency repairs and maintenance within budget
- Prepare and negotiate tenancy agreements and manage deposit processes
- Maintain accurate property and compliance records using our property management system
- Draft essential documents and liaise with solicitors where needed
- Gather and record property data such as meter readings and council tax details
- Process invoices, purchase orders, and support accurate financial reporting
- Use mapping tools such as Pear GIS to create property plans
This is a varied and rewarding role offering the opportunity to make a tangible impact on property performance, tenant satisfaction, and community wellbeing.
About you:
You will be a proactive and experienced property professional with a strong background in lettings, property management, and estate administration. Organised, detail-oriented, and results-driven, you will bring a professional and personable approach to managing tenant and contractor relationships, ensuring both compliance and high service standards.
You will need:
- Proven experience in property management, lettings, or estate administration
- Strong understanding of property laws and tenancy regulations, ideally within rural or residential estates
- Excellent written and verbal communication skills, with the ability to communicate clearly and diplomatically
- Confidence using Microsoft Office and property management systems such as Landmark
- A high level of accuracy, attention to detail, and the ability to multitask and manage competing priorities
- A collaborative and team-oriented approach, with strong interpersonal and negotiation skills
- Practical problem-solving abilities and a calm, solutions-focused mind-set
- A commitment to confidentiality, discretion, and professional integrity
Ideally, you will also have a professional qualification or relevant training in property or tenancy management, and a sound understanding of evolving property legislation.
About the organisation:
The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.
They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.
Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.
Other roles you may have experience of could include: Estate Manager, Property and Tenancy Manager, Housing and Property Coordinator, Property Manager, Estate and Facilities Officer, Asset and Property Management Officer, Property Compliance Coordinator, Housing and Estate Manager, Residential Portfolio Manager, Estate Operations Coordinator, Property Services Administrator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Monday 23 June 2025.
Interviews: 30 June 2025
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Are you a natural organiser with a heart for community impact? Join us as Head of Response & Logistics and lead the practical engine room of Carriers of Hope — from warehouse operations and van deliveries to sustainability projects and home set-ups for families in need. You'll oversee logistics, transport, and volunteer teams, making sure essential goods reach people with compassion, efficiency, and purpose.
This hands-on leadership role is central to how we work, blending big-picture planning with everyday action. You'll also champion a circular economy approach, ensuring nothing goes to waste and every donation makes a difference.
We’re Hiring: Head of Response & Logistics
Based in our warehouse in Coventry, with some travel across the West Midlands
30 hours per week
£36,124 FTE (NJC Level 26)
About the Role
Carriers of Hope is looking for a skilled and motivated individual to lead the logistics and practical support side of our work. This is a key leadership role, responsible for making sure that essential donated goods—food, clothing, furniture, and baby items—are received, organised, and distributed efficiently to the refugee and migrant families we support across Coventry.
You’ll oversee multiple projects, manage a committed team of staff and volunteers, and help shape the systems that make our work possible. From running our warehouse and coordinating van deliveries, to leading the House to Home furniture scheme, this is a hands-on, people-focused role with real impact.
We're looking for someone who brings strong coordination and problem-solving skills, has experience in logistics or operations, and is confident leading a team in a fast-moving environment. You’ll also play a key role in embedding sustainability into everything we do. A full, clean UK driving licence is essential.
What We Offer
-
A generous annual leave allowance
-
A welcoming, multicultural team environment
-
The opportunity to be part of work that directly improves people’s daily lives
-
A role where your leadership will help deliver practical support with dignity and care
Inclusion Matters to Us
We actively encourage applications from individuals with lived experience, including people from refugee and migrant backgrounds. We give preference to client volunteers who meet the essential criteria for this role, as part of our ongoing commitment to supporting progression and creating meaningful pathways into paid employment.
Full Details
The Full Job Description and Person Specification can be found in our supporting documents.
How To Apply
Please send us a Cover Letter and CV.
Your covering letter should explain:
-
Why you're interested in this role
-
How your experience and skills make you a good fit
It should be no longer than two A4 pages, but feel free to keep it shorter if you can say everything you need to in less space.
Prefer to tell us in a video? That’s encouraged — it gives us a chance to see your passion and hear directly from you. You're welcome to send a short video (max 4 minutes) instead of a written letter if that suits you better.
Interview Date - Monday July 7th 2025
In order to safeguard our clients, the successful candidate will be required to provide 2 references and undergo an enhanced DBS check.
Our Inclusive Recruitment Practices
At Carriers of Hope, we are committed to making our recruitment process as inclusive and supportive as possible. We want everyone to have the opportunity to apply and take part fully, regardless of background or circumstance.
We offer the following support:
-
Help with the application process through trusted partners, including Coventry City Council’s Migrant Employability Programme
-
Alternative formats – you're welcome to submit a video instead of a written covering letter (up to 4 minutes long)
-
Interview questions in advance, to give you time to prepare
-
Support with travel costs for attending interviews if needed
-
Adjustments at any stage of the process — just let us know what would help
We’re also happy to talk through the role with you before you apply, if that would be useful.
If you need any adjustments or support, whether during the application or interview stage, please get in touch. You can contact us confidentially, we're here to make the process work for you.
The client requests no contact from agencies or media sales.
Hub Manager, Devon & Cornwall
Reporting to: Head of Operations
Salary: £28,500 - £30,000, depending on experience
Hours: 37.5 hours per week (Monday to Friday, rota’d evening shifts and occasional weekends)
Terms: Permanent, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution
Location: Based at our Sisna Park Hub, Plymouth PL6, + ad hoc support to our Bristol Hubs (Little Ann Street BS2/Vale Lane Hub, BS3)
Manage: Directly: Lead Supervisor, Supervisors, Community Food Produce Coordinator, (fixed term role), Volunteer Team (incl. Corporate Volunteers, Drivers, Drivers Mate), agency staff
About FareShare South West
FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet.
FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others.
Purpose of the Role
The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement.
Key Responsibilities
1. Operational Management
- Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard.
- Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations.
- Use FareShare UK (FSUK)’s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams.
- Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly.
- Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication.
- Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams.
- Coordinate and manage external contractors for maintenance and repairs.
- Provide procurement support to secure value for money on consumables and equipment.
- With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs.
- Ensure adequate stock of operational supplies and equipment to support daily operations.
- Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls.
- Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency.
- Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant.
- Contribute to delivery of the Operations Strategy, including key developments for FSSW.
- Carry out other duties as required to support the successful running of the hub.
2. Team Management
- Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment.
- Manage, supervise, and develop Line Reports, including performance management, appraisals, and training.
- Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner.
- Work with temporary staffing agencies to arrange short term hire drivers, when necessary.
- Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days.
- Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions.
- Foster a positive and productive team culture in line with FareShare South West values.
3. FareChance Employability Programme
- Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team.
- Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams.
- Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive.
- Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence.
- Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches.
- Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress.
4. Health & Safety (H&S) and Compliance
- Take lead responsibility for the health, safety and security of the hub, and the safety and wellbeing of all staff, volunteer and visitors
- Champion a culture of safety and compliance, setting a strong example and ensuring robust H&S protocols are always followed.
- Effectively manage and resolve incidents in line with emergency procedures, including product recalls and escalation protocols.
- Keep accurate, up-to-date records of all H&S activity, including staff and volunteer training, audits, corrective actions and incident reports.
- Support the development, communication and enforcement of H&S and compliance-related policies, procedures, and risk assessments.
- Ensure that all legal and FareShare South West requirements related to food safety and H&S are understood and adhered to on site.
- Operate in accordance with the FareShare HACCP Food Safety Manual and local environmental health regulations.
- Ensure the site is always audit-ready and support internal and external audits as required.
- Ensure facilities and equipment are used safely, regularly maintained, and reported if defective.
5. Quality Assurance and Continuous Improvement
- Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice.
- Manage and enhance compliance of the hub premises in line with FareShare’s minimum operating standards and expectations for operational efficiency.
- Work with others to identify and implement improvements to systems, processes and workflows.
- Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered.
- Collaborate cross-functionally with other teams to support service development and innovation.
Person Specification
It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged.
Essential
- Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs.
- Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity.
- Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes.
- Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management.
- Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure.
- Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar).
- Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication.
- Able to demonstrate good judgement and decision-making, including escalating issues appropriately.
- Physically able to carry out the role, including manual handling and operating in warehouse conditions.
- Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents).
- Full UK driving licence.
- Forklift truck operator’s qualification (or willing to train as an essential part of the role).
Desirable
- Formal training or certification in health & safety, manual handling, or food hygiene.
- Experience of working in a charitable, volunteer-led, or community-based organisation.
- Experience of route planning and/or vehicle logistics coordination.
- Experience of working within a regulated or audited environment
- Experience contributing to or delivering change initiatives.
Attributes & Values
- Committed to FareShare South West’s work to fight hunger and tackle food waste.
- Strong team player who supports collaboration and mutual accountability.
- Organised and methodical, with strong attention to detail.
- Reliable, consistent, and takes pride in maintaining high standards.
- Acts with integrity and openness; willing to learn from feedback and take responsibility.
- Enjoys being hands-on and actively involved in operational delivery.
Behaviours
- Leads by example and motivates others through positive, proactive behaviour.
- Calm and solutions-focused in challenging situations.
- Values and supports diversity and inclusion across the team.
- Communicates with respect and clarity, adapting style to suit audience.
- Champions a safety-first culture while enabling productivity.
- Embraces change and drives continuous improvement.
- Confident working within clear procedures and standards.
Additional Information
- Role may involve some manual handling; training will be provided.
- Enhanced DBS check required.
Please ensure that your cover letter clearly demonstrates how you meet the essential criteria.
If you need additional support with your application or would like more information, please contact Louise Zaal.
Our mission is a future where no food is wasted, and all people can thrive.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Supporter Care Assistant to join the Fundraising Team .Your role is to be responsible for delivering excellent service to The Children's Trust’s supporters.
This role is not open to sponsorship.
Role Requirements
- Act as the first point of contact for general enquiries (both internal and external) received on a day- to-day basis.
- Confidently respond to phone calls and enquiries from supporters and the general public in a prompt, professional and friendly manner.
- Produce letters and e-mails in response to enquiries from supporters and the general public.
- Ensure the prompt and accurate recording of donations on the fundraising database, ThankQCRM
- Liaise with fundraisers concerning the coding of donations on the fundraising database.
- Produce thank you letters to supporters in a prompt timeframe.
- Liaise with the Finance department regarding donation coding and financial reconciliation.
- Add new supporter records to the fundraising database.
- Update existing supporter records on the fundraising database (i.e. changes of address).
- Update existing donation data on the fundraising database.
Interview Date: TBC
Terms and Conditions
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.