Operation jobs

About the role:

As a key member of the Supporter Services team, you will be responsible for the following areas. This role is central to ensuring the accuracy and integrity of our income processing and giving the best to our supporters.

Donation Processing and Financial Accuracy: Handling donations, analysing bank statements, managing direct debits, and ensuring gift aid/GDPR compliance.

Supporter Communication: Responding to enquiries on the phone and in emails, sending thank you letters and receipts.

Database integrity: Maintaining accurate database records that support the Finance and Supporter Engagement teams.

About you:

You will be passionate about delivering excellent supporter care and committed to continuous improvement. Attention to detail is essential, as is the ability to work flexibly and collaboratively within a team. You’ll be keen to improve our systems and processes, and confident in handling financial and database-related tasks. Experience in customer service or supporter care is desirable, and a willingness to learn and grow in the role is key.

Why this role matters:

This role sets the standard for supporter care within the organisation. You’ll be on the front line of building and maintaining relationships with our supporters and churches, ensuring every interaction reflects our commitment to showing our supporters how valued they are.

If you’re someone who thrives in a detail-oriented, mission-driven environment and wants to make a meaningful impact—we want to hear from you!

We are looking for an autonomous, inspiring, confident and organised leader. A transformer, capable of leading change and of developing services systematically and robustly. Someone who is inspired by the work we are doing now, and the opportunity to continue to lead growth and development. 

Joining at an exciting time as we prepare a three-year strategy, you will have experience of charity sector, be able to evidence service leadership, change management, service design / transformation. You will have a strong understanding of governance, quality and safety in service design, as well as lived experience impact.

You will have had experience of working in or alongside the NHS. You will be an empowering leader, supportive and coaching in style, bringing people with you through development and change work.

You will be collaborative in your approach and credible in your leadership. You will have worked with other senior leaders and be comfortable presenting to boards and to a wide range of internal and external stakeholders. 

Please refer to the attached recruitment pack for the full Job Specification.

Please upload your CV and supporting cover letter, outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post and how you meet the criteria.

Closing date: Midnight Sunday 21st September 2025 

First stage virtual interviews: Monday 29th September 2025 

Second stage in-person interviews: Wednesday 15th October 2025 

Faithworks is seeking an inspiring leader to oversee Poole Lifecentre - a vibrant hub centred on a busy foodbank and a range of essential services for individuals and families in crisis. Alongside food staples, fresh fruit/veg and cooking packs, the Lifecentre provides help with housing, debt, isolation, lone parenting and more. Working in-house and with partners, it delivers both urgent practical help and longer-term “walk-alongside” support that enables people to rebuild stability and hope.

About the role
You will lead the centre’s staff, volunteers, and partner network, ensuring the delivery of practical help, relational support, and spiritual encouragement in a safe, welcoming environment. You’ll champion our values - Welcoming, Alongside, Trusted, Practical, and Empowering - while building strong partnerships with local churches, agencies, and supporters.

What you’ll be doing:

• Overseeing day-to-day operations across the main site and satellites.

• Recruiting, equipping, and encouraging a thriving volunteer team.

• Building partnerships with churches, statutory agencies, and community groups.

• Developing services that respond to local needs - e.g. debt advice, community meals, lone-parent support.

• Promoting the Lifecentre so it’s seen as a trusted place to receive and give support.

• Ensuring the highest standards in safeguarding, health & safety, and professionalism.

We’re looking for someone who:

• Is a practising Christian, ready to share the hope of Christ with gentleness and respect (occupational requirement under Equality Act 2010).

• Has proven leadership experience in community or charity settings.

• Relates easily to people in crisis and can inspire and unite teams from diverse backgrounds.

• Is highly organised, emotionally intelligent, and able to juggle priorities with grace.

• Can work flexibly, occasionally including evenings or weekends.

Why join us?   

This is a chance to shape a well-respected, growing service that’s transforming lives in Poole. You’ll be part of a supportive, faith-driven charity committed to generosity, integrity, and grace - both in how we serve our guests and how we work together.

Join the vibrant team at Northampton Students’ Union as a Catering Assistant, where you'll help deliver exceptional food and drink services to our campus community. This role involves supporting food preparation, maintaining high standards of food hygiene, assisting with food displays, monitoring temperatures, and safely transporting meals across campus. You'll be part of a friendly and supportive environment, contributing to the student experience while developing your skills in a fast-paced and rewarding role. If you're passionate about excellent service and thrive in a team, Northampton Students’ Union is the place for you!

Principal Duties and Responsibilities of Post-Holder:

1. Assist in the preparing and assembling food items according to the café’s menu. Maintaining a clean and sanitary workplace and using proper food handling tools.
2. Follow food safety & hygiene standards during the preparation, storage, and handling of food.
3. Provide excellent service to customers, including taking orders offering menu recommendations, and ensuring customer satisfaction. 
4. Assist in setting up catering events, including arranging food displays, ensuring proper portion sizes, and ensuring the presentation is appealing. Ensure all arrangements comply with food hygiene best practices and relevant regulations.
5. Transport cooked food safely to various premises around campus, ensuring it is stored and delivered in compliance with the food safety regulations, including maintaining appropriate temperatures and preventing contamination during transit.
6. Monitor food and beverage inventory levels and help replenish stock as needed. Ensure all food and ingredients are stored properly and in accordance with food and regulations.
7. Carry out food temperature control monitoring, including checking, recording, and maintaining appropriate temperatures during storage, preparation, cooking, and transportation. 
8. Maintain a clean and hygienic work environment, including cleaning kitchen equipment, tables, serving areas, and restocking supplies.
9. Work collaboratively with management team and student staff to ensure smooth operations during busy periods.
10. Assist with cash register duties, including taking payments and providing change as necessary.
11. Follow all food safety guidelines, sanitation procedures, and health safety regulations to ensure the safety and well-being of staff and customer.
12. Manage inventory and place food and beverage orders in alignment with operational needs. 

We are searching for an enthusiastic Account Executive to work within our small but driven team.

The Business Support team plays a key role in the charity, as our work with employers, helping them improve their frameworks and cultures, also creates safer work environments for whistleblowers, and supports our whole operation financially.

The role is varied and will help you enhance your negotiation, persuasion, organisation and creative skills. The vacancy would suit individuals who have some sales experience, and want to develop and enhance this, applying this experience in an environment that has a societal impact.  It may also suit a graduate looking to work in a unique business development setting. Crucially, we are looking for self-starters who use their initiative to contribute great ideas and succeed with their sales. 

Purpose:

You will generate income for the charity by identifying and securing new business, and maintain strong relationships with existing members and clients in order to explore further business opportunities with them.

The role will be selling Protect’s training, consultancy and membership services to employers who want to strive towards positive speak-up cultures.

Key responsibilities:

• Creating and converting a pipeline of potential members and other clients, in order to hit sales target and achieve KPIs
• Selling the charity’s services to inbound enquiries, resulting from marketing activity by the charity (eg webinars, SEO, social media and conferences)
• Enhancing the client relationship with existing clients through effective account management, and upselling services
• Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches
• Assist with business development projects and focuses including sector approaches, including round tables, breakfast briefings)
• Being a positive ambassador for the charity at national exhibitions, events and conferences

Required Experience & Skills

· Willingness to learn

· Passionate about excellent client service

· Ability to manage a varied workload with competing demands 

· Commercially aware with good business acumen and financial awareness 

· Excellent communication and interpersonal skills 

People’s Palace Projects (PPP) is a research-led arts charity based at Queen Mary University of London (QMUL) and a National Portfolio Organisation (NPO) of Arts Council England (ACE). We develop collaborative arts-based projects with artists, activists, academics, policy advocates, and audiences to address social and climate injustices in the UK, Brazil and beyond. Over the past 28 years, PPP has gained national and international recognition for extensive work exploring the power of creative practices and partnering with marginalised communities to drive change. 

The next five years (2025-2030) will focus on expanding research supported by leadership transition, strengthening capacity, and strategic development, while maintaining core values of collaboration, inclusivity, and innovation. At this exciting moment, PPP is seeking a new General Manager (part-time) to deliver and develop the financial, administrative, and HR systems that anchor our energetic programme of arts research activity and support our committed team to flourish.

Job Description 

• Title: General Manager
• Hours of work: 22.5 hours per week (0.6FTE) 
• Salary: £43,000 FTE (£25,800 actual)
• Location: PPP office, Queen Mary University of London Mile End campus.
  • Hybrid homeworking is available, and there will be an occasional requirement to attend events or meetings elsewhere.
• Reporting to: Executive Director (ED) 
• Supervising: Administration & Finance Officer (A&FO) 
• Notice period: 3 months (either side) 

Key Objectives 

• To lead on the Financial Accounting & Management, Human Resources, and Administration functions of People’s Palace Projects (PPP), working closely with the Directors and A&FO. 

• To support the operations of PPP’s Board of Trustees, including managing the business planning process. 

• To manage statistical monitoring and funder reporting. 

• To contribute to PPP’s overall strategic development as a member of the Governance Group (senior management team).

A thorough list of the role's duties and responsibilities, along with the person specification, can be found in the attached application pack.

As one of our team of Infrastructure Engineers you’ll possess in-depth knowledge of implementation to review and maintain the organisation’s technology infrastructure, interfacing closely with the business to understand and support their needs.

You’ll provide technical expertise to build, deliver and improve solutions required to enhance business function, information security and infrastructure you’ll proactively monitor the health of the supported infrastructure, and ensure all components are regularly patched, maintained, and work reliably to meet the needs of the organisation. Partaking and leading activities to continually improve service effectiveness you'll ensure security is maintained at the highest standards achievable.

Working arrangements
 
Please note this is a fixed term contract for 18 months, covering an internal secondment. 

This is a hybrid role, where your work will be split between your home and 1 day per week, on average, at our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

You’ll have strong technical knowledge and practical experience of the following:

• Microsoft on-prem and cloud stack (AD/AzureAD, Server/Client OSes, Exchange Hybrid, M365, Intune)
• Microsoft Azure cloud services, including Azure Networking, RBAC/IAM and Storage
• Microsoft Security stack tools (Defender, Security and Compliance, Purview)
• Virtualisation Technologies (VMWare)
• Networking Technologies (LAN/WLAN, WAN/MPLS) 
• Storage Management (physical SAN and software-defined)

With practical experience of securing and hardening platforms, as well as experience of using vulnerability management systems, you’ll also have exposure to SIEM/XDR/MDR systems and knowledge and practical experience of Service Management tools (Manage Engine).

You’ll have significant experience of implementing and supporting Infrastructure technology solutions, as well as practical experience of Security stack systems including but not exclusively vulnerability management. With experience of working in an IT Operations/Service Environment, you’ll have experience in implementing and supporting Azure-based infrastructure solutions, ensuring robust and scalable deployments.

You’ll also have the following skills and knowledge:

• Strong attention to detail.
• Experience of working in an IT security focused role.
• Experience of supporting or implementing retail technology.
• Ability to communicate effectively, both in writing and verbally.
• Excellent analytical and problem-solving abilities, to identify and fix issues.
• Ability to triage and diagnose end user issues efficiently.
• Ability to remain calm under pressure and focused on tasks.

About us 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

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Interview process

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First stage interviews will be a short one-way video interview; successful candidates will then be invited to attend an interview via MS Teams, with final stage interview held at our London offices. 
 
How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us

Contract:  Permanent, full time

Salary:£30,000 - £35,000 per annum 

Accommodation:there is the option to live in or out with this role

Location:West End, Southampton, SO30 2HL

Closing date: Thursday 18 September 2025

Interview dates:

• 1st stage interview – Thursday 25 September 2025
• 2nd stage discovery session – Thursday 2 October 2025

Are you an experienced operational manager, who relishes a challenge, with a passion for pets and people?

We’re recruiting a Centre Manager with strong leadership, organisational and communication skills to lead our Southampton Rehoming Centre in all pets, people, facilities, financial and compliance matters!

This is an exciting time for the Southampton Centre with many changes happening and the chance for a dynamic leader to bring their own experience and help shape the future for the pets and people at the site. 

More about the role

Blue Cross Southampton Rehoming Centre has cared for pets and supported the local community since 1988. The site provides care for dogs, cats and kittens, while our dedicated offsite team supports small pets in foster homes and through our home direct scheme.

As Centre Manager, you’ll be responsible for all aspects of the Centre – pets, people, facilities, compliance and finances. Working closely with your Assistant Managers, you’ll inspire and empower your team, embed a culture of continuous improvement and ensure the highest welfare standards.

This role is about leading people and leading change. We have a skilled, passionate team with great ideas – we now need someone who can take those forward, make things happen, and bring colleagues with them on the journey. There’s also real opportunity shape the future of the centre, including rethinking how we use our space for the most effective working environment.

The standard hours for this role are 37.5 hours per week on a locally agreed rota to include weekends and bank holidays. The standard hours are 8:30 – 5 Monday – Friday with flexibility where there is a business need. 

Accommodation – this role comes with the option of on-site accommodation by way of a two-bedroom bungalow which includes a study/third bedroom and an extensive private garden!

Want to know more detail? Great! We have attached candidate pack and job description which hopefully gives you everything you need.

About you

You will be an inspirational leader with a proven track record of motivating, developing and supporting people in a fast-paced environment. You’ll bring strong change management skills – able to set direction, take action and empower others to deliver improvements.

Alongside your leadership strengths, you’ll bring sound knowledge of animal welfare and operational excellence from a similar environment. Confident and decisive, you’ll balance the needs of pets, people, and resources to achieve outstanding results.

Resilient, empathetic and emotionally intelligent, you’ll thrive on challenge and approach every situation with a positive, problem-solving mindset.

Knowledge, skills, and experience

• Significant experience of successfully motivating, leading, and developing high performance teams, including setting clearly defined objectives, and managing performance in an animal welfare setting.
• Strong knowledge of animal welfare/care, ensuring operational excellence in a similar animal welfare environment.
• Experience of positively embracing and adapting to change by identifying, leading, and managing change in line with organisational objectives.
• Financially aware and numerate.
• Proven experience of working constructively and collaboratively with colleagues from different teams.
• Interpersonal and consultative skills, including the ability to communicate, present, negotiate, influence, and build credibility with colleagues and external parties.
• Experience of working in a commercial environment where the need to control costs and deliver high levels of service are important.
• The ability to demonstrate, understand and apply our Blue Cross values  
• Current full driving licence.

How to apply 

Click the apply button below and complete the online application process before the closing date on Thursday 18 September 2025.

The process will include:

• First stage interview and site tour – Thursday 25 September 2025
• Discovery Session – Thursday 2 October 2025. This will include scenario-based exercises and group discussions, giving you the chance to demonstrate your leadership style and approach to change while meeting colleagues at the Centre.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

For over 40 years, The ClementJames Centre has been offering local people the skills, knowledge, opportunities and support they need to achieve their potential.Our dedicated staff team is essential to the success of everything we do. Together, we work towards creating a fairer society where everyone is equipped with suitable skills and gets the opportunity to achieve their ambitions. 

As the People and Culture Manager, you will play a significant role in ensuring that we continue to offer a supporting and inclusive environment for people working at ClementJames. This will involve overseeing the onboarding and induction of new staff and volunteers, supporting our DEI ambitions, and carrying out wellbeing initiatives. This is a new role at ClementJames and so there is an opportunity to shape the way that we support people at ClementJames and be an example of best practice. 

The Danish Refugee Council (DRC), founded in Denmark in 1956, is one the world’s leading non-profit, independent, rights-based refugee organizations. Our vision is to assist communities affected by displacement, protecting them from harm, safeguarding their legal rights, and empowering them towards a better future. Its East Africa and Great Lakes HQ hub provides support to country operations in Burundi, Democratic Republic of Congo, Djibouti, Ethiopia, Kenya, Somalia, South Sudan, Sudan, Tanzania and Uganda.

About the job  

The Regional Advocacy Advisor within the East Africa and Great Lakes (EAGL) HQ Hub is a member of the Global Advocacy Unit. It seeks to promote DRC as a credible humanitarian and development actor with expertise in displacement and to influence key decision makers and other stakeholders. The role is critical to amplifying and coordinating the advocacy efforts of the country offices supported by the EAGL HQ Hub and provides strategic advocacy and external engagement advice and support to the Hub’s Executive Director.

The role promotes a consistent and cohesive voice on DRC´s key positions and messages with the intention of elevating and amplifying DRC´s evidenced based advocacy and external engagement at the country, regional and global levels. This includes within the UN and other regional and multilateral organizations, among bilateral donors, national and provincial level government representatives, elected officials, and other governmental and non-governmental actors. This role is responsible for leading on the development and implementation of the regional influencing components of DRC’s global influencing strategy and working with country operations to develop country specific advocacy strategies for Burundi, Democratic Republic of Congo, Djibouti, Ethiopia, Kenya, Somalia, South Sudan, Sudan, Tanzania and Uganda. It works closely with the Executive Director of the HQ Hub and country offices to translate programmatic responses into concrete policy recommendations. It also works with the other members of the Global Advocacy Unit; advocacy counterparts in Brussels and Geneva; as well as sector and thematic leads across the organization to develop positions and policy recommendations informed by DRC’s programmatic and thematic work across contexts. This role includes strategic advisory, coordination, internal support, external engagement and influencing elements

Key responsibilities include:

• Lead on the development, coordination and implementation of regional advocacy efforts, in line with the Global Influencing Strategy and in close coordination with advocacy colleagues at headquarters, across the other two HQ hubs and with DRC’s representation offices in Brussels, Geneva and Berlin
• Ensure clear linkages and coherence between country, regional and global strategies, priorities and positions
• Support the advocacy and external engagement priorities of the Executive Director of the HQ Hub
• Identify and seek out regional and global advocacy opportunities on behalf of Country Offices
• Represent DRC at advocacy working groups and relevant INGO Regional Forums and participate in other relevant advocacy coordination discussions
• Draft and otherwise support the creation of high-quality regional and/ or country specific advocacy products and evidence-based recommendations based on DRC’s Country Office programs, analysis and research
• Undertake a key influencer and stakeholder mapping and establish strategic networks and alliances for policy, advocacy and public affairs across the countries within the HQ hub
• Engage Country Directors, Heads of Programs and other senior management including the Executive Director to identify and support on high-level advocacy opportunities which accentuate DRC’s programmatic outcomes and Theory of Change.
• Monitor relevant policy developments and make recommendations on how DRC should prepare and react as relevant and necessary
• Lead on the development of tailored meeting briefing notes and talking points ahead of high-level field visits
• Support and mentor country office advocacy colleagues and provide technical guidance on developing DRC specific advocacy messages which align with global positions and reflect the needs of local communities

About you 

To be successful in this role we expect you to be an senior advocacy professional with significant experience developing and implementing evidence-based advocacy strategies in East Africa an the Great Lakes.

You have excellent planning and coordination skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities. You have strong advisory, coordination, teamwork, and collaboration skills and well-established contacts among decision makers, UN and other stakeholders across East Africa and the Great Lakes.

Moreover, we also expect the following:

Required:

• Senior expert position (minimum of 8 years’ experience) in similar or complementary roles with a country or regional focus in East Africa or the Great Lakes regions.
• Proven ability to advocate on multiple complex contexts at once 
• Demonstrated commitment to addressing the root causes of forced displacement, responding to emergencies, and/or ensuring access to protection and durable solutions for displaced populations.
• Experience in influencing, representation, and external engagement towards different decision makers and stakeholders
• Demonstrated experience in developing concrete and evidence-based policy recommendations responding to complex humanitarian crises and/or post-conflict situations and which are tailored to decision makers and stakeholders.
• Ability to present arguments in a structured, compelling, and articulated manner.
• Demonstrated ability to leverage global events and processes for influence and visibility
• Excellent planning and coordination skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities
• Strong advisory, coordination, teamwork, and collaboration skills.
• Experience at building and managing relationships with key external and internal stakeholders
• Strong understanding of the political and humanitarian context in East Africa and the Great Lakes

Desirable:

• Familiar with the work of civil society, non-governmental organizations, the United Nations, the African Union, institutional donors, and/or political structures
• Knowledge of human rights, refugee rights, international humanitarian law, rights-based programming, and protection principles.
• Previous experience in representing NGOs or UN agencies in formal settings.
• Experience in a similar or complementary humanitarian advocacy role with a country, regional, global, or thematic focus. 

WE OFFER

Contract length: 12 months

Band: F-1 non-management

Work location: Nairobi, Kenya

Designation of Duty Station: Unaccompanied

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national/expat contracts dependent on the selected candidate, please refer to our website for more details drc.ngo.

APPLICATION PROCESS

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 12th September 2025

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

Further information:

For further information about the Danish Refugee Council, please consult our website drc.ngo. 

Salary: £42,697.67 per annum (plus a company car)

Location: Home based – with travel

Contract: Permanent

Hours: Full time - 37.5 per week

Closing date: Thursday the 11th of September at 11:30pm

Please note we are looking to interview week commencing the 15th of September

Are you an inspiring and strategic-focused person with a proven track record of managing and inspiring high-performance teams? If this sounds like you then join us as an Area Manager managing Shelter furniture shops in North England and Scotland working to end the housing emergency.

About the role

The role as Area Manager will be working to develop the best Furniture shops in Glasgow, Preston, Sunderland and Birmingham, these are run by our exceptional Community Shop Managers. It will involve working with other areas of our Income Generation Directorate where this role sits within the organisation. As Area Manager you will have responsibility to organise and oversee operations for the stores in your area. You will need to recruit, develop and lead a diverse team of managers and volunteers who share our passion to end bad housing and homelessness to become a high-performing team.

An active encouragement and desire to raise as much money toward Shelter’s cause is important, as well as ensuring that there is a vibrant shop environment in the shops you will oversee for our donors, volunteers and staff. You will also ensure that all products sold in our shops are compliant with legislation and processed in a way that gives a maximum return for donations and be accountable for agreeing and exceeding our targets.

About you

We are looking for someone located in the North of England or Central Scotland to fulfil this position. You will need to be an impressive leader who can demonstrate how you have motivated teams beyond expectations, you will also be experienced in recruiting and developing diverse teams and managing operations from a distance. An excellent communicator, both verbal and written, with strong customer service, financial and operations planning skills, you will also be able to manage a varied workload and to prioritise tasks effectively.

Impressive organisational, interpersonal and relationship-building abilities are also vital, while previous experience of managing multiple charity retail units and a passion for - and ethos of - Shelter and enthusiasm for the vision and values of the organisation would be an advantage.

Key knowledge, skills and experience required for the role are:

• Working and ensuring others work to agreed budgets and targets

• Experience of using EPOS systems

• Knowledge of the customer journey

• Excellent customer service

• Confident in decision making and creative problem solving

• Ability to manage challenging situations in a calm and appropriate manner

• Ability to manage day to day relationships with others and encourage teamwork

• Displays a positive and friendly attitude

• Ability to build rapport with all stakeholders in order to achieve best outcomes

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Income Generation directorate within the Retail team at Shelter. You will work alongside our other Area Managers and report into the Head of retail, along with the Community Shop Managers of the shops you oversee who will report into you.

How to apply 

Please submit your CV along with a supporting statement. In the supporting statement, please give relevant examples in line with the role responsibilities of how you meet the criteria in the 'About you' section of the job description, following the STAR format. Please also demonstrate how you address the following Shelter behaviour in your answers.

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The West Midlands Synod of the United Reformed Church (based in Yardley), is looking for an individual to provide technical expertise on buildings and property in support of Synod Officers, members of Synod Committees and local churches.

The successful candidate will be working to a wide brief and is expected to undertake a range of duties including, but not limited to, advising and initiating action on property issues in local churches, overseeing quinquennial inspections and manse inspections, and providing advice on property-related matters to Synod Committees.

We are looking for someone who:

• has experience of property matters either through extensive operational management or through the practice of a relevant profession, while holding appropriate qualifications at higher or professional level
• has some knowledge of charity procedures
• is a team player and is used to working collaboratively
• possesses effective oral and written communication skills
• possesses sound IT skills
• has a willingness to work within the Christian ethos of the United Reformed Church
• can work flexibly with some evening and weekend work

In return we can offer a friendly, supportive and flexible working environment, five weeks’ annual leave and a contributory pension scheme.

We do not accept CVs and require candidates to fill in an application form to ensure we consider each person on equal terms. We follow United Reformed Church Safer Recruitment Policy and Practice.

Closing date for applications: 9am on Monday 8 September 2025. Interviews will be held in the week beginning 15 September 2025.

We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Triage & Early Interventions Officer you will: -

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• The ability to undertake impact and risks assessments and identify appropriate support
• The ability to manage a demanding workload and to meet a range of conflicting deadlines
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

This is a unique opportunity to combine your commercial finance expertise with meaningful, values-driven work. In this role, you’ll be a trusted adviser and challenger to our Income Generation, Corporate Services, and Operations teams providing the insight, analysis, and financial planning they need to deliver life-saving services.

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Contract terms:​

• Initially a 12month fixed term contract

• £45,000 - £50,000 per annum with Benefits

•  Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.

• Hybrid working: Linked to our Ewell (Surrey) office with a blend of home working and access to work from our offices in Ewell and London Bridge.

• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.

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About you​

You’ll be someone who thrives on partnership and influence, equally comfortable challenging assumptions as you are supporting colleagues. You can balance detail with the bigger picture, manage multiple priorities, and adapt to changing organisational needs — all while working with professionalism, integrity, and respect.

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What you’ll do​

• Lead commercial financial reporting, forecasting, and scenario analysis for the Income Generation, Corporate Services, and Operations teams
• Partner with senior leaders to analyse performance, identify risks and opportunities, and support decision-making.
• Produce costings and forward projections for new and existing activities.
• Provide expert financial modelling and analysis to support new income generation opportunities and strategic initiatives.
• Build financial capability across the organisation, helping colleagues develop commercial acumen.
• Collaborate across the Finance team to deliver team-wide goals and organisational priorities.

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Full outline of the role available in the Job description file here

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What we’re looking for​

• Broad experience in commercial financial planning and analysis, including budgeting, forecasting, and management reporting.
• Proven experience leading the financial element of projects or investment decisions.
• Strong skills in presenting financial information clearly to senior leadership.
• Highly analytical, commercially astute, and confident in interrogating financial data.
• Advanced Excel skills and experience with financial planning/reporting tools.
• Excellent communication and interpersonal skills to build strong working relationships.
• Experience within the charity or not-for-profit sector would be advantageous.
• Knowledge of Business Central and Cosmos would be desirable.
• Degree level education or equivalent experience.
• Part-qualified accountant (ACA, ACCA, CIMA, CIPFA, or equivalent) with proven accounting experience.

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Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. 

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Apply now and bring your financial expertise to a role that helps save lives.​

To apply, please complete the application questions and submit your CV with a brief supporting statement. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

Due to the timeframes for this role, we’re only able to consider candidates who can start within one month of offer.

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Applications close: ​Sunday 7 September

Interviews: week commencing 15 September