Operation jobs

We are now recruiting for a Head of Building & Facilities to join our team! In this crucial role, you will have overall responsibility for the management and maintenance of the building and ensuring the appropriate provision of facilities at JW3, including services and equipment. You will also lead on the management of contracts with outsourced suppliers, including those responsible for building maintenance, IT and telephones, security, and cleaning. This role reports into and will collaborate closely with the Director of Finance & Operations. 

As a key part of our management team, you will directly contribute to our mission of creating open and welcoming Jewish spaces that bring different people together, strengthen identities, and build community through arts, culture, education, and social action.

Some of the core duties include:

• Ensure the building – both externally and internally – is maintained and serviced to a high standard in accordance with agreed budgets
• Oversee and regularly review the work conducted by contractors providing specific services to JW3
• Consult with specialist professional contractors to oversee the development and implementation of longer term (5-10 year) plans for building lifecycle replacements and improvements, including energy efficiency and environmental matters
• Take responsibility for the building’s health and safety policy, its implementation, monitoring and reporting
• Ensure the building remains compliant with relevant legislation, regulation and licences for buildings and health & safety at all times

Full details of the role and person specification are outlined in the job description. 

About Arthritis Action

Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.

Purpose

The Executive Assistant (EA) will serve as the right hand to the CEO, Deputy CEO and Head of Finance & Operations (Executive Management Team – EMT) ensuring efficient day-to-day operations, handling high-level administrative support, and enabling the EMT to focus on strategic priorities.

This role demands high standards of organisation, confidentiality, professionalism, and discretion, given the EA’s access to sensitive information, strategic discussions, and senior-level correspondence. The EA will work closely with internal and external stakeholders, including staff, trustees, donors, and partners, requiring sound judgement, diplomacy, and excellent communication skills.

This is a dynamic role in a fast-paced, purpose-driven environment — ideal for someone who is solutions-focused, aligned with our mission, and thrives in a collaborative, small-team setting.

Key Responsibilities – This is a new role for Arthritis Action, giving you the opportunity to bring your expertise to help us shape the role. The role will include but not be limited to:

Executive Support

• Provide high-quality administrative support to the EMT for internal and external meetings and events, including diary management, communications, organising logistics (room/venue bookings, catering, etc.), travel planning, speaking engagements and meeting coordination
• Draft correspondence, reports, presentations, and meeting agendas
• Maintain accurate and organised digital and physical files
• Assist with EMT expense claims

Board, Committees & Stakeholder Coordination

• Schedule and organise board and committee meetings
• Prepare and circulate agendas, papers, and minutes
• Support on trustee recruitment as required, including making arrangements for interviews
• Support trustee onboarding, record keeping, and compliance with charity governance requirements
• Liaise with board members and key stakeholders on behalf of the EMT
• Maintain statutory records and assist with annual reporting 

Project, Fundraising & Operations Support

• Support EMT as they work with trustees and the team to develop our 2027-2030 strategy
• Aid the preparation of our 85th Anniversary in 2027
• Track deadlines and follow up on action items for the EMT
• Support on special projects, events, and fundraising initiatives
• Conduct research and prepare background materials as needed
• Assist with a large-scale digital file organisation and clean-up

PERSON SPECIFICATION

EXPERIENCE & SKILLS

• Essential
  • Proven experience supporting a senior executive or leadership team.
  • Outstanding organisational and time-management skills.
  • Excellent oral and written communication skills including the ability to write in Plain English for a range of audiences.
  • Tech-savvy with strong proficiency in Microsoft Office and scheduling tools.
  • Discretion, reliability, and a high level of emotional intelligence.
  • Ability to work independently and manage competing priorities.
  • An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity.
• Desirable
  • Experience in a nonprofit of charity setting
  • Database experience
  • Event planning or fundraising support experience

ATTRIBUTES

• Essential
  • Excellent organisation and interpersonal skills.
  • A self-starter, able to work on own initiative where required.
  • Enthusiastic team-player with a can-do attitude.
  • Able and willing to travel within the UK.
  • Proven experience supporting a senior executive or leadership team.

We are recruiting for a Quality and Operational Development Manager to join our team in London; the scope on this job involves….

Job Title: Quality and Operational Development Manager

Location: Hybrid working with the requirement to occasionally attend our Head Office (Vauxhall) and Refuge's services nationally
Salary: £49,538.49 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full-time, Permanent

Hours: 37.5

We are looking for a passionate and skilled Quality and Operational Development Manager to lead our work on strengthening and embedding quality assurance across our services. This is a vital role in ensuring that women and children receive the highest standard of support when they need it most.

As Quality and Operational Development Manager, you will lead on obtaining external accreditations, refresh internal audit processes, and oversee the development and review of operational policies. You’ll work collaboratively across teams and with survivors to ensure our services reflect best practice, legal compliance, and feminist values. We’re looking for someone with strong communication skills, experience in quality assurance or accreditation, and experience of working within domestic abuse or gender-based violence services, alongside a commitment to equity, diversity, and inclusion.

This is an exciting opportunity to make a real impact. You’ll play a key role in shaping Refuge’s approach to quality and service development and help shape the future of domestic abuse services. Join us and be part of a team that is changing lives every day.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 5 December 2025

Interview date: 17 December 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Fundraising Operations & Stewardship Manager (Maternity Cover)

Starting salary: £48,822 per annum

St Mary's University is embarking on an ambitious journey to establish one of the UK's most socially accountable medical schools, addressing deep-rooted health inequalities and training the next generation of doctors.

The Development Office is in Year 2 of a £20m high-impact campaign focused on major donors and charitable trusts and we are now seeking a dynamic Fundraising Operations & Stewardship Manager (Maternity Cover) to help drive the next phase of our campaign and join our newly formed development team.

As Fundraising Operations & Stewardship Manager, you will be the Development Director's key partner - shaping donor journeys, managing campaign delivery, and ensuring every gift is recognised and maximised. You'll help us build momentum with our closest supporters and ensure excellence behind the scenes.

We're looking for a confident, capable, and creative individual who thrives in a fast-paced, mission-driven environment.

You will bring proven skills in campaign coordination, donor stewardship, and event delivery, with the ability to manage budgets, pipelines, and CRM systems with precision. You are a natural relationship-builder with an eye for detail and a passion for making an impact.

If you would like the opportunity to play a leading role in helping shape something new and make a meaningful impact in just under a year, we'd love to hear from you.

This is a hybrid role based at St Mary's University, Twickenham, we are happy to discuss flexible working arrangements for the right candidate.

St Mary’s University is committed to equality, diversity, and inclusion (EDI) and welcomes applications from all sections of the community. Learn more about our EDI initiatives and work as a Disability Confident employer. Please view our detailed access guide by following the link: St. Mary's University | AccessAble

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. St Mary’s University is holding a work visa sponsorship licence however we will not always be able to guarantee a Skilled Worker Visa sponsorship. To avoid disappointment, please ensure you meet the requirements of the Points Based System before applying as we will not be able to provide advice on individual cases. 

Closing Date: 30 November at 23:00

Are you an experienced and hands-on HR professional ready to lead a high-performing team and elevate employee experience across an organisation? Our client, a fantastic international charity is now seeking an exceptional People Services Manager to drive excellence in their customer-centric HR Operations/People Services function, ensuring seamless support throughout the employee lifecycle-from recruitment and onboarding to payroll and offboarding.

In this pivotal role, you'll manage a small, dedicated HR operations team, fostering collaboration across the People department and wider organisation. You'll champion inclusive, efficient, and compliant practices, ensuring that people processes are robust, engaging, user-focused and continuously improving.

This is a fantastic opportunity to make a meaningful impact in a highly respected and values-driven organisation. If you're passionate about people, process excellence, and creating a supportive and inclusive workplace, we'd love to hear from you.

Key Responsibilities include:

• Leading the delivery of end-to-end recruitment, onboarding, and talent pool coordination, working closely with hiring managers and the Talent Development team.
• Overseeing payroll, pensions, compensation, and benefits administration, ensuring accuracy and compliance with internal checks and external regulations.
• Managing contractor and freelancer records in line with GDPR and IR35, collaborating with finance and procurement.
• Driving continuous improvement in complex employee lifecycle processes, including contracts, leave, flexible working, and more.
• Supporting data analysis and reporting for internal metrics and external bodies (e.g. HMRC, ONS).
• Enhancing internal communications and self-service guidance through SharePoint and other platforms.
• Leading initiatives and projects aligned with the people plan, building ad hoc teams and stakeholder relationships as needed.

What We're Looking For:

• CIPD Level 5 qualified
• Proven experience of managing HR Operations/People Services functions, including payroll and recruitment and leading teams in a complex public/nfp sector organisation.
• Strong project delivery skills with a focus on accountability and outcomes.
• Excellent communication and stakeholder engagement across all levels.
• Analytical mindset with the ability to interpret data and inform decisions.
• Commitment to diversity, equity, and inclusion in practice.
• Proficiency in Microsoft Office 365 and hybrid collaboration tools.

Please note; This role offer hybrid working arrangements with a minimum of 2 days working from the central London offices.

Harris Hill is recruiting for a Finance and Operations Administrator with French and/or Spanish (Spoken) skills, for this International Charity, working in developing countries. Based in Central London. (Hybrid working)

• REPORTING TO: CEO
• CONTRACT TYPE: Permanent, Full-time (hybrid)
• PROPOSED SALARY: £35,000 per annum depending on experience
• LOCATION: Central London. (CANDIDATES MUST LIVE IN THE UK. THIS IS HYBRID ROLE. NO OVERSEAS TRAVEL)
• HYBRID WORKING: A minimum of 2 days per week is based at their offices in Central London.
• BENEFITS: 25 days holiday plus bank holidays, attractive employer contribution-only pension, private medical insurance cover, excellent working environment.
• HOURS: Full-time, 35 hours a week, Monday to Friday.
• LANGUAGE SKILLS DESIRABLE: French and/or Spanish (Spoken)

About the role: Principal Responsibilities

1. Finance Administration - 60% of role

• Processing grant payments (10-15 weekly) via online banking in line with authorisation limits

• Inputting and updating all incoming and outgoing transactions on QuickBooks.

• Saving payment confirmations on the server and on QuickBooks.

• Scanning and Electronic filing of accounts and finance invoices, receipts, credits.

• Calling organisations in different countries to verify bank account details (as part of anti-fraud checks.)

• Weekly and monthly bank reconciliations. 

• Financial support to CEO and auditors for annual audit.

• Administration of 3 company credit cards and company expenses.

• Ad hoc administration duties to support charity and CEO including communications with the Charity Commission. 

2. Grant assistance – 5%

• Review and edit of grant letters for c.15 grants per year.

• Email liaison with grantees to ensure timely submission of paperwork including annual reports.

3. Assistance to CEO - 25%

• Provide a professional, comprehensive and high-quality executive support to the CEO, including time, diary and email management, travel and accommodation arrangements, expenses, providing support to meetings, drafting appropriate correspondence and document production. 

• Providing project administration support and management of discreet pieces of work relating to the Trustees meeting. 

4. Office Management - 10%

• Handling incoming and outgoing correspondence e.g. post, office phone

• Inventory and supplies Ensuring that office has sufficient stationary, kitchen and bathroom supplies

• Facilities: deal with any repairs and cleaning including liaison with cleaning company 

• Organising catering for Trustees meetings x3 annually

• Weekly backup of server

• Event planning: organising company events e.g. strategic planning sessions, visits from grantees, office outings

Person specification

• Outstanding organisational and time-management skills

• Excellent attention to detail

• Excellent numerical skills

• Proficient on MS programmes, Sharepoint and accounting packages (QuickBooks ideal)

National Operations Manager — Face-to-Face Fundraising

Company: Zen Fundraising
Location: National (UK) – Hybrid, with regular travel
Salary: £55,000 base + On Target Earnings up to £90,000

About Zen Fundraising

At Zen Fundraising, we’re redefining what it means to inspire generosity. We’re a face-to-face fundraising agency with a difference — built on transparency, creativity and a belief that people perform their best when they feel purpose-driven and supported.

We partner with some of the UK’s most impactful charities to deliver high-quality ethical fundraising campaigns that put donor experience and fundraiser wellbeing at the centre.

As we expand nationally, we’re seeking a National Operations Manager who can help shape the next chapter of our growth.

The Role

As National Operations Manager, you’ll be responsible for leading and scaling our direct face-to-face fundraising operations across multiple UK regions.

This is a senior leadership role within a fast-growing, start-up style environment — ideal for someone who thrives on autonomy, innovation and results.

You’ll take ownership of:

• Day-to-day performance delivery
• Regional leadership development
• Campaign planning and operational excellence

You’ll also play a pivotal role in strategy — working closely with the directors to ensure Zen Fundraising achieves ambitious growth and quality targets.

Key Responsibilities

• Performance Leadership: Drive performance across multiple regional teams to ensure campaign KPIs, quality standards and client expectations are exceeded.
• Regional Development: Build, coach and mentor Regional Managers and Team Leaders to create a culture of accountability, motivation and continuous improvement.
• Operational Strategy: Work with senior leadership to design and implement scalable operational processes, performance frameworks and best practices for new and existing campaigns.
• Start-Up Growth: Take a hands-on role in launching new regions, recruiting key staff, setting up logistics and embedding Zen’s culture and systems.
• Client & Stakeholder Management: Partner with charity clients to align campaign delivery with fundraising goals, providing transparent reporting and performance insights.
• Data-Driven Decision Making: Analyse performance data to identify trends, opportunities and areas for improvement across teams and regions.
• Culture & Values: Uphold Zen’s commitment to ethical fundraising, positive team culture and exceptional donor experience.

About You

You’re a self-starter with the confidence and capability to take ownership of national operations in a dynamic, fast-paced environment.

You’re entrepreneurial, resourceful and comfortable wearing many hats as we scale.

You’ll bring:

• Proven experience in face-to-face fundraising operations, ideally in a national or senior regional management role.
• Demonstrable success in building, leading and scaling teams across multiple regions.
• A track record of driving performance, meeting ambitious KPIs and delivering operational excellence.
• Start-up or growth-stage experience — you thrive in environments where you can build structure, systems and culture from the ground up.
• Strong leadership and communication skills with the ability to inspire and influence.
• Analytical mindset with the ability to interpret data and act decisively.
• A full UK driving licence and willingness to travel regularly across the UK.

What We Offer

• £55,000 base salary
• On-target earnings up to £90,000 (performance-based bonuses)
• Flexible hybrid working
• Opportunity to shape the national operations of a fast-growing agency
• Ongoing professional development and leadership coaching
• A values-driven culture that prioritises wellbeing, growth and purpose

How to Apply

If you’re ready to lead, build and make an impact — we’d love to hear from you.

Are you ready to stabilise ECT Charity - the sector-leading community transport charity - through a rapid transition and prepare it for longer-term leadership?

Interim Chief Executive — ECT Charity

Location: London (Greenford / Ealing) with regular travel to Dorset, Cheshire and partner sites (on-site presence required)
Salary: circa £80,000
Contract: Fixed-term (3–9 months), full-time - immediate start desirable

About ECT Charity

About ECT Charity

ECT Charity is a leading specialist community transport organisation enabling mobility and social inclusion across London, Dorset and Cheshire. We deliver essential door-to-door transport and influence sector policy with partners such as TfL and the GLA, including through the use of our pioneering CT Social Value Toolkit. Facing reduced statutory income, operations changes, lease negotiations and contract retendering, we need to stabilise cashflow and protect services. Significant opportunities include leveraging our resources and networks for training and consultancy, leveraging strategic partnerships to generate earned income, and using Dorset as a demonstrator site to pilot sustainable, mission-aligned commercial models.

Key responsibilities (first 100 days)

• Stabilise cashflow: short-term budget, scenario planning and conservative forecasts.
• Maintain core services and compliance while managing depot/contract transitions.
• Lead staff and stakeholder communications and wellbeing support.
• Negotiate estate and contract outcomes; protect the Toolkit product and rebuild business development.
• Report regularly to the Board and prepare a clear handover pack.

Who you are

• Experienced in turnaround and operational leadership in constrained finances.
• Strong crisis management, negotiation and trustee reporting skills.
• Able to start immediately or with short notice (early January preferred).
• Hands-on, mobile between sites; driving licence preferred.
• (Desirable) Community transport knowledge or productisation/licensing experience.

Why ECT?

• Protect vital services across Dorset, Cheshire and London while shaping commercial routes.
• Influence sector conversations and build partnership income from a stable Dorset base.
• Work with an engaged Board through a fast, high-impact transition.

For full details, please contact Jenny Hills via the apply button to request the full appointment brief that covers both the interim and permanent positions.

How to apply:

Please email the address in the appointment brief with Interim CEO – ECT Charity in the subject line. Attach an up-to-date CV and a Supporting Statement (max 2 x A4) showing how you meet the Person Specification (in the appointment brief) and your interest.

As you can read in the full appointment brief, we welcome applications for both the interim and permanent positions if you are interested in both roles. Please request and read the full brief for details.

For an informal and confidential conversation contact Jenny Hills at the same address with suitable times.

Closing date for applications: 9am, Monday 8th December 2025.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Catalyst Collective is an innovative and rapidly growing non-profit organisation. Since our pilot programme launched in January 2021, we have expanded significantly. Now in our fifth year of operation, we are seeking an organised and proactive Programme Manager to play a pivotal role in driving our growth and ensuring the successful delivery of our mentoring programmes.

This role would suit someone who is self-starting, mission-driven, and thrives in a fast-paced, flexible working environment. You’ll need to be comfortable balancing structure with autonomy, able to spot what needs doing and take the lead, and be able to do both while collaborating closely with others. Strong organisational skills, emotional intelligence and the ability to adapt to changing audiences and environments really matter.

The Programme Manager will work closely with the Programme Director to lead and manage key components of our mentoring programme. This includes building strong relationships with mentors, mentees, and partner schools, as well as coordinating training, enrichment activities, and programme delivery. The ideal candidate will have excellent organisational skills, a passion for empowering young Black women, and the ability to foster a supportive and inclusive environment.

Key Responsibilities:

Mentee Recruitment and Induction

• Work closely with partner schools to finalise mentee cohorts.
• Visit schools to deliver induction sessions familiarising mentees with the programme.
• Lead mentor-matching sessions with support from Mentoring Coordinators.

Mentor Training and Onboarding

• Develop and deliver training sessions for mentors.
• Collaborate with the Recruitment Coordinator to support recruitment and ensure a diverse mentor pool.
• Support mentors to maximise the impact of their relationships.

Mentor Coordination

• Support 2 cohorts of mentoring pairs (30 pairs).
• Conduct monthly check-ins with each mentor.
• Facilitate mid and end-of-year reviews for mentoring pairs.

Enrichment Delivery and Planning

• Plan and deliver enrichment activities like career trips and work experience days.
• Evaluate the impact of enrichment activities and gather feedback.
• Collaborate with partners and vendors for enrichment events.

Stakeholder Relationships

• Serve as the primary contact for partner schools.
• Regularly update schools on programme developments and mentee progress.
• Build strong, supportive relationships with mentors, mentees, and families
• Champion a positive, supportive, and inclusive programme culture

Safeguarding

• Act as a point of contact for safeguarding matters.
• Maintain accurate safeguarding records and ensure confidentiality.
• This role may also serve as the Designated Safeguarding Lead (DSL) for the organisation, depending on experience

Communications

• Contribute to social media content and mentor newsletters.

Reporting

• Support the Programme Director in preparing updates for the Board and funders.
• Contribute to an annual report showcasing the programme’s achievements.

Administration

• Review and approve in-person mentoring meeting requests.
• Conduct risk assessments for in-person delivery.

Staff Management

• Line manage Mentoring Coordinators and the Programme Officer.
• Provide task management to other team members as required.

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and call. This post is based in PCS Clapham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.

Salary and Location

• Band 3, London Spine points 33-29
• Starting salary: £43,715 p.a. rising to £48,846 p.a. in annual increments
• PCS Clapham

Successful candidates for the Member Response Team Leader will be able to demonstrate:

• Experience leading teams or supervising staff
• Working in a customer-focused organisation or service
• A strong understanding of GDPR
• Experience using CRM platforms such as Salesforce

The main duties of the Member Response Team Leader role include:

• Managing a team of Member Response Team Administrators
• Day-to-day operations of the team
• Ensuring workflows are managed efficiently and service level agreements are consistently met

With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.

The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Monday 24 November 2025

Interviews will be held in person: Tuesday 9 December 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER

Ref: 1225

Grade: Band 3, London

Salary:

Spine points 33-29

Starting salary £43,715 p.a. rising to £48,846 p.a.

Location: PCS Clapham

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.

Responsible to: Member Response Team Manager

Responsible for: Member Response Administrators

Contacts

External:

PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts

Internal:

PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments

Main duties and responsibilities

1. People Management

• Day-to-day management of staff and workflow
• Manage work allocation, future planning and support for team/line manager
• Through the appraisal system, identify training and development needs, train or organise training for staff
• Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
• Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
• Check work standards and maintain consistent quality of delegated tasks
• Proactively promote diversity including equality in line with the wider PCS approach
• Continuously improve effectiveness and efficiency of the administrative team
• Ensure health, safety and welfare of team members

2. Systems Management

• Develop and make best use of relevant systems e.g. office, IT, finance, etc.
• Attend relevant training and ensure staff are appropriately trained on system changes and developments
• Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
• Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
• Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
• Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
• Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
• Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
• Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees

3. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

4. Office Coordination / Project Management

• Plan ahead and prioritise the teams work
• Share best practice with colleagues across the organisation
• Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
• Prepare for, attend and record meetings and events and take follow up action
• Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
• Handle projects as directed by the line manager
• Deal with complex queries, issues, arising from staff or via correspondence from members
• Draft complex correspondence, briefs, reports as appropriate

5. Meeting, Conference, Election, Ballot, Events Arrangements

• Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
• Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
• Agree and manage timetables, processes and procedures
• Attend and contribute to events as appropriate
• Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate

6. Union Organising and Campaigning (where appropriate)

• Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
• Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
• Maintain direct contact with PCS members within their workplace(s)/branches as required
• Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required

7. General

• At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: MEMBER RESPONSE TEAM LEADER

Ref: 1225

Date: November 2025

Location: PCS Clapham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a customer-focused organisation or service
• People management including induction, work allocation, appraisal and conduct
• Efficient set up and management of office systems, procedures and databases
• Draft and deal with complex correspondence and issues
• Events management, organisation and co-ordination
• Attend meetings, produce accurate records/notes of actions, follow up as appropriate

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Impact and use of digital and IT applications, including Microsoft Office and Salesforce
• Knowledge and understanding of trade unions and work of the public sector
• Project management/project activity
• Understanding of the application of GDPR

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify, research, analyse and present evidence, including statistics
• Ability to manage team to ensure efficient running of the work of the department/unit
• Ability to identify and set priorities
• Deal with confidential and sensitive information
• Operational decision making (within defined parameters)

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

We're looking for a dynamic, community focused manager to lead our Hub operations, staff and volunteers. You'll shape service, connect wityh local groups and ensure the highest standards of hospitality and care. As the manager, you will report to the Trustees and have the opportunity to develop the centre to cater for needs in the community. 

This is a full-time (38 hours per week) position with the usual holiday/pension benefits with the full job description detailed on the Application Pack available on request from the Hub.

Wallace & Gromit’s Grand Appeal is seeking a talented individual to fill a brand-new role in our fundraising team: Individual Giving Assistant.

This role is a fantastic opportunity for an individual with great attention to detail to start or further their fundraising career in a fast-paced, ambitious and creative charity by bringing their skill and passion for people to a role that makes a real difference every day. 

• You'll play a vital part in the smooth running of our Individual Giving and supporter care operations, helping manage donations, lotteries, raffles, legacies and in-memory giving.
• You’ll help deliver our ambitious fundraising programme and inspire more people than ever to support our work, while delivering exceptional support to our incredible community of fundraisers and donors.
• You’ll keep our donor database accurate and compliant.
• You’ll help make sure our fundraising runs efficiently across the charity.

Above all, you’ll help ensure every supporter and donor feels part of something extraordinary.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Senior Operations Contracts Lead

Salary: £38,000 per year, this may be negotiable for the right person

Location: Based across multiple locations with the flexibility to work from home up to two days each week. The three key locations for this role are Portsmouth, Caversham and Bedfordshire. The expectation is that a minimum of three days per week are spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions). Visits also required to HMP Peterborough and HMP Bronzefield.

Hours: 35 hours per week

Contract: Fixed Term - until 31st March 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.

You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.

About You:

To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:

A thorough understanding of and knowledge of the issues relating to women in the criminal justice system

• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
• A good knowledge and understanding of organisational systems and frameworks, line management and project management
• Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
• Experience of developing relationships with funders/commissioners and achieving required outcomes
• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
• Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
• Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 23rd November 2025
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• One-week paid carers’ s leave
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Purpose

We are looking for a proactive and organised individual ensuring that all of Ella’s premises,  including the office, community hub, and safe houses,  are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.

You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.

Facilities management

• Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.

• Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.

• Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.

• Maintain clear records of repairs, inspections, and contracts in the central facilities log.

• Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.

• Ensure accurate stock records are maintained and inventories are completed across all sites.

Property inspections and maintenance

• Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.

• Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.

• Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).

• Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
   

Health, safety, and compliance

• Act as the main point of contact for health and safety matters in the Operations Manager’s absence. 

• Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.

• Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.

• Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.

• Lead or support fire drills, first aid provision, and emergency preparedness planning.
   

Systems and administration

• Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.

• Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.

• Coordinate staff communications about ongoing facilities work or planned maintenance.

• Oversee inventory management, purchasing, and deliveries for office and property supplies.
   

Team and organisational support

• Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.

• Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.

• Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.

Person specification

Essential

• Excellent organisational and time management skills.

• Keen eye for detail 

• Ability to put effective processes and procedures in place 

• Ability to manage multiple tasks effectively and work independently.

• Strong communication skills, both written and verbal.

• Basic understanding of health and safety requirements.

• Comfortable liaising with contractors and overseeing on-site work.

• Willingness to travel locally between Ella’s office and safe homes.

• A proactive and practical approach to problem-solving.

Desirable

• Experience in facilities or property management.

• Experience working with suppliers and contractors. 

• Familiarity with trauma-informed environments or working in the charity sector.

• Basic maintenance skills (e.g., DIY tasks).

More about Ella’s 

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants.