Operation jobs

Job Title: CRM Operations Analyst

Team: Digital Transformation & Technology (Supporter Engagement & Experience)

Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh)

*This role sits within a pay grade with a pay range of £33,367 to £50,051. The salary on appointment will be set at the lower end of the pay range, to a maximum of £36,704 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

Context and purpose of role

At the Ramblers, our ability to connect with supporters, manage members, and empower volunteers depends on the smooth running of our CRM (Salesforce). The CRM Operations Analyst plays a vital role in making this possible.

By managing day-to-day CRM operations, handling imports, selections, and user support, you ensure that colleagues across the organisation can trust the data they use and work efficiently. Your contribution means communications are targeted and accurate, volunteer and supporter records are reliable, and teams can focus on their mission rather than system issues.

Your work ensures that colleagues can rely on accurate data and smooth processes, so supporters receive timely communications, members feel well served, and volunteers have the information they need to play their part.

Key Responsibilities

User Support & Administration

• Provide first-line technical support for Salesforce, resolving user issues related to access, new fields, layouts, and general functionality, escalating complex configuration or system-wide issues to the Senior Database Administrator where required.

• Provide second-line support for record-level data issues (e.g. duplicates, permissions, missing fields, or data discrepancies), escalating where necessary for complex data or automation errors.

• Provide guidance to staff on how best to use Salesforce for their day-to-day needs.

• Maintain and update user accounts, roles, and permissions.

• Deliver basic in-house training sessions and user guides to support adoption.

• Day-to-day responsibility for co-ordinating routine GDPR-related deletion requests.

Data Management & Imports

• Manage regular data imports

• Run reconciliations with Finance to ensure CRM records align with income systems.

• Support data quality initiatives, including deduplication and validation.

• Maintain GDPR consents, preferences, and data hygiene standards.

Reporting & Dashboards

• Build and update simple CRM reports and dashboards.

• Help staff use reports effectively, and create custom reports where needed

• Collaborate with the Analyst Engineer and Data Analyst to ensure consistency between CRM and business insights dashboards.

Configuration & Changes

• Make declarative (no-code) changes to Salesforce (e.g. page layouts, fields, validation rules, workflows).

• Support the Senior Salesforce DBA in testing and deploying small changes.

• Help enforce configuration standards and document processes.

Integrations & Pipelines (Support Role)

• Monitor automated data flows between Salesforce and other systems (e.g. Azure Data Factory pipelines, Mailchimp).

• Escalate complex pipeline or automation issues to the Senior Database Administrator or Analytics Engineer.

• Support basic configuration tasks to ensure reliable system-to-system connections.

The person

Skills & Experience

Essential

· Hands-on experience using Salesforce (ideally beyond “super-user” level, but full Admin certification not required).

· Familiarity with data imports and reconciliation processes.

· Ability to write and run SOQL or SQL queries at a basic level.

· Experience building reports and dashboards in Salesforce.

· Strong attention to detail and accuracy in handling supporter data.

· Good communication skills, with the ability to support non-technical colleagues.

· Understanding of GDPR and the importance of data protection.

Desirable

· Salesforce Administrator certification (or willingness to work towards it).

· Experience in a not-for-profit, membership, or fundraising environment.

· Familiarity with Gift Aid, Direct Debits, or other fundraising processes.

· Exposure to Azure Data Factory or other data pipeline tools.

· Experience supporting email/marketing integrations (e.g. Mailchimp, Marketing Cloud).

Personal Attributes

· Collaborative – thrives working across teams, supporting both technical colleagues and non-technical end users.

· Proactive – anticipates problems, identifies opportunities for improvement, and takes initiative.

· Detail-focused – delivers reliable, accurate data and documents processes thoroughly.

· Adaptable – able to shift between operational fixes and long-term improvements.

· Curious – motivated to learn and grow in data engineering, BI, and analytics.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

[NF1]Is this needed as essential or is it desirable?

[GA2]A basic level is essential in my view. It’s a prerequisite for supporting things like selections etc.

Start date: December 2026

Timeline: 

• Application deadline: 13 August 0900
• Initial phone interview: 14 August 
• First panel interviews: 20 August (online)
• Written task: wk/c 24 August (online, 1 hour)
• Final panel interviews: 8 September (in person, London)

Full-time 37.5 hours per week.

Remote with international travel

Salary and benefits: 

• £98,800 per annum pro rata
• 10% employer pension contribution
• 25 days annual leave, bank holidays on dates of your choice, a week of office closure in August and December
• Flexible working and other benefits (here)

 About us

Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.  

Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI. 

Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook. We’ve supported tech workers and their unions to file cases challenging union busting at Google, Amazon and TikTok. We urged state regulators worldwide to stop Google’s theft of independent news. We won the UK’s first legal challenge to a data centre permission decision and filed the first such case in South Africa. We forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A-level students and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations. We have much more in the works and we hope you want to join us.

We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.

About you

You are an experienced social change leader who thrives at the intersection of politics, law and communications. You know that court wins alone don't create lasting change – it takes a compelling public narrative and a movement to back it up. You're energised by the prospect of what a well-run Foxglove can bring to the fight for tech justice and thrive in fast-moving environments and complex coalitions – holding a room, building a movement, and keeping a small team motivated and focused. You are a self-starter with the judgement to prioritise and the generosity to support others. You understand that Foxglove's power comes from the communities we work with as much as the cases we bring. If that's you, and the Foxglove mission excites you, we would love to hear from you.

The role

This is a fixed-term maternity cover post for 1 year. The post holder will step into the co-Executive Director role with co-responsibility for Foxglove's strategy, impact, advocacy, operations, fundraising and public facing work. The post holder will work very closely with Foxglove’s other co-Executive Director and will make all sizable decisions about Foxglove together. UK and international travel (approx. 20%) is required.

Key responsibilities include, but are not limited to:

Strategy, Leadership and Impact

1.Serve as a member of Foxglove's leadership team, helping to set direction across the organisation.

2.Work closely with the co-Executive Director and Director of Advocacy to align Foxglove's legal, advocacy and operations work.

3.Represent Foxglove externally: to the press, at events, with funders (trusts, foundations & individual donors), members of parliament and with policymakers and allies.

4.Help ensure communities', workers' and affected individuals' voices are at the centre of all of Foxglove's work.

5.Champion a culture of impact, monitoring and evaluation across the organisation, ensuring Foxglove can clearly demonstrate the change it is achieving internally and externally.

6.Use monitoring and evaluation insight to sharpen strategic decision-making – learning from what's working (and what isn't) to keep Foxglove's campaigns and casework focused on change for the people and communities we support. 

Advocacy and Campaigns

1.Oversee the work of Foxglove's advocacy team (led by our Director of Advocacy) and shape our overall approach to campaigning across digital, media and grassroots channels.

2.Build and maintain relationships with a wide range of allies – civil society organisations, unions, policymakers, regulators, journalists, academics, and international partners – to strengthen Foxglove's reach and influence.

3.Spot and pursue new opportunities for campaigns, litigation, coalition-building and advocacy, keeping Foxglove responsive to a fast-changing tech and policy landscape.

4.Act as a public voice for Foxglove's work – engaging with the press, media and public platforms as required to advance our work.

Operations and Organisational Management

1.Oversee Foxglove's day-to-day operations, ensuring the organisation runs smoothly and effectively.

2.Manage and support staff across the organisation, providing clear leadership and creating a positive team culture.

3.Oversee financial management in partnership with relevant staff, ensuring responsible stewardship of Foxglove's resources.

4.Ensure compliance with Foxglove's policies and obligations to donors, partners and statutory bodies.

5.Line management of Director of Advocacy, Head of Operations, Digital Campaigner, Operations and Executive Assistant and peer support the other co-Executive Director.

Fundraising and Donor Relations 

1.Oversee and lead Foxglove’s fundraising and donor relations in partnership with relevant team members.

2.Drive Foxglove’s fundraising strategy that diversifies Foxglove's income across foundations, major donors and other funding sources.

3.Build and maintain strong personal relationships with key funders and major donors, serving as Foxglove's primary external contact for funders. 

4.Identify and cultivate new funding prospects aligned with Foxglove's mission, including researching and pursuing grant opportunities.

5.Oversee the preparation of compelling funding proposals, reports, and impact updates, ensuring funders have a clear and accurate picture of Foxglove's work and results.

6.Set and track annual fundraising targets in collaboration with the co-Executive Director and finance team, ensuring income projections align with organisational budgets and plans.

7.Represent Foxglove at donor meetings, briefings, and sector events to build the organisation's profile and credibility within the funding community.

8.Ensure fundraising practices reflect Foxglove's values and independence.

Person Specification

Essential

• A strong interest in tech justice and Foxglove's mission.
• Significant (5+ years) experience at CEO level.
• Experience managing and motivating a team, with a track record of supporting people to do their best work.
• A brilliant fundraising track record and experience in financial management. 
• Excellent communication skills – you can write persuasively, clearly and concisely, hold a press conference, and brief a politician, all in the same day.
• Strong political judgement and an ability to navigate complex stakeholder landscapes.
• Experience in organisational management or operations, including oversight of budgets and financial processes.
• A self-starter who is able to work independently and take initiative, while contributing generously to a shared team goal.
• Excellent time management skills of yourself and others – able to prioritise a complex workload and work to tight deadlines.
• Willingness to muck in and support other members of a small team as required.
• UK based with right to work in the UK.

 Desirable

• Experience working on technology, digital rights, or AI.
• Legal qualification or equivalent advocacy leadership experience. 
• Experience working with a wide range of groups and partners from impacted communities, civil society groups, unions, associations and small businesses.
• Experience working with or alongside legal teams in a campaigning or advocacy context.
• Experience working with unions or impacted communities.

Length and Salary

This is a fixed-term maternity cover contract of 12 months. The annual salary is £98,800 per annum pro rata less any required deductions for income tax and national insurance. Please note our pay is transparent and non-negotiable.

Our team works remotely; this role must be based in the UK, ideally London. Our team travels every two months for team days and annually for team retreats. 

Please note we are only accepting UK based applicants for this role. Applicants must already have right to work in the UK, unfortunately we are not able to provide visa sponsorship.

How to apply

Please make your application via the Be Applied link provided, answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email.

All applications are reviewed by a Foxglove member of staff. We do not use automated systems to select which candidates proceed through the recruitment process. The only way in which we will use generative AI is as a comparison, to assess whether applications may have been AI generated. We do not otherwise use AI to process applications, and would request that candidates do not use generative AI to draft theirs.

Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.

If any part of this process causes you difficulty or you require any reasonable adjustments to make your application, please get in touch with us via our website.

If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on our website

Retail Manager – The Hangar

The Wisdom Hospice | Rochester, Kent £32,000 - £34,000 per annum (dependent on experience) 37.5 hours per week 25 days annual leave plus bank holidays

This is no ordinary retail management role.

At The Wisdom Hospice, every sale helps fund exceptional hospice care for local people and their families. The Hangar is our flagship retail destination - a vibrant, large-format store that redefines what charity retail can be.

Forget traditional charity shops. The Hangar is a unique retail experience filled with high-quality donated stock, exciting discoveries, sustainable fashion, homeware treasures, and ever-changing displays. It is a destination for shoppers, bargain hunters, fashion lovers and supporters alike.

We're now looking for an exceptional Retail Manager to lead this thriving store and take it to the next level.

The Opportunity

This is a rare chance to put your own stamp on a high-profile retail operation while directly supporting a cause that changes lives.

We're looking for a creative, commercially-minded leader who can transform donated goods into compelling retail experiences, inspire customers to return time and again, and build a passionate team of staff and volunteers around a shared mission.

The successful candidate will have the vision to see opportunities where others see stock, the drive to exceed targets, and the people skills to create an outstanding customer experience every day.

What You'll Do

Drive Commercial Success

• Deliver and exceed sales and income targets
• Maximise the value of donated stock through effective pricing and presentation
• Create engaging promotions, events and seasonal campaigns
• Seek new opportunities to increase footfall and revenue

Bring Creativity to Life

• Develop eye-catching visual merchandising and store displays
• Create an exciting and inspiring shopping environment
• Use your flair for retail presentation to showcase stock at its full potential
• Support local marketing and social media activity

Lead and Inspire People

• Motivate, coach and develop a team of paid staff and volunteers
• Create a positive, energetic and inclusive culture
• Recruit and retain volunteers who share our passion
• Deliver outstanding customer service standards across the store

Ensure Operational Excellence

• Oversee day-to-day store operations
• Manage stock flow, rotation and gift aid processes
• Maintain excellent standards of health and safety, compliance and cash handling
• Keep the store looking professional, safe and welcoming at all times

About You

We're looking for someone who is as passionate about people as they are about retail.

You'll bring:

• Proven experience in retail management with responsibility for delivering sales targets
• Strong people leadership and team development skills
• A creative eye for visual merchandising and product presentation
• Excellent communication and relationship-building abilities
• Commercial awareness and sound business judgement
• Confidence using social media and digital tools
• A proactive, hands-on approach and a genuine passion for our cause

Experience in charity retail is highly desirable, but we would also welcome applications from talented commercial retail managers looking to move into the charity sector.

Additional requirements:

• Full UK driving licence
• Good standard of education (A-Level or equivalent)
• Enhanced DBS check required

Why Join The Wisdom Hospice?

This is more than a retail management position.

It's an opportunity to lead a store with real purpose, inspire a community of supporters, and generate vital income that helps deliver outstanding hospice care across Kent.

You'll be joining an organisation that is passionate about its mission, ambitious about its future, and committed to finding the right person to help make The Hangar the premier charity retail destination in the region. 

Apply Now

If you're a dynamic retail leader with commercial flair, creative vision and a passion for making a difference, we'd love to hear from you.

Position: Finance & Operations Manager 

• Working hours & Location:  2.5 days per week (20 hours) including both in-person hours in Norwich (Monday and Wednesday) and home working- we do offer some flexbility with the hours in office.
• Responsible for: Working with the Charity Director to ensure all financial and operational services are professional managed and organised.
• Type of Contract: Permanent role. The post is available for start in August 2026.
• Holiday entitlement: Paid annual leave (includes Bank holiday entitlement) is 14 days a year (28 days FTE)
• Special considerations: Appointment will be subject to satisfactory Enhanced Disclosure & Barring Service (DBS) check and to receiving suitable job references. Applicants must be eligible to live and work in the UK.

 At English+, our mission is to empower people for whom English is not a first language, to build strong community connections, integrate into local life, and access opportunities within the UK job market. We provide inclusive services to individuals of all faiths and none, without prejudice or discrimination.

Each year, we support several hundred students through our free, weekly English classes, welcoming learners from over 40 nationalities. Our work is made possible by a dedicated team of volunteers, whose commitment is essential to delivering our services. In partnership with local churches, we provide a safe and supportive environment to learn English and understand local culture, alongside a wide range of activities that build confidence, strengthen community connections, and promote health, well-being, and integration.

The ‘+’ represents the additional support we offer to help students successfully navigate life in the UK, much of which is delivered in collaboration with a strong network of other service providers across Norfolk. As a small, local charity, we are agile and responsive- able to quickly adapt our lessons, courses, and services to meet the evolving needs of those we serve.

As Finance and Operations Manager, you will play a central role in our organisation- contributing to strategic decision-making while enabling frontline staff to deliver high-quality services. You will help ensure English+ remains financially secure, maintains strong donor relationships, and continues to be a leading community-based ESOL provider in Norfolk.

This role has an occupational requirement for the post-holder to be an active Christian and to be prepared to lead staff and others in prayer times and work with churches.

What you will be working on:

• Working closely with the Charity Director and Trustees, you will develop and manage the charity’s financial strategy, including setting annual budgets and producing quarterly management accounts with clear spend-versus-budget reporting. You will liaise with external accountants to prepare year-end accounts and take responsibility for day-to-day financial operations, including payroll and maximising Gift Aid income.
• In partnership with the Charity Director, you will help secure the organisation’s financial sustainability by preparing funding bids, monitoring programme finances, and ensuring accurate financial reconciliation.
• You will also support the Charity Director and Trustees with staff recruitment, drafting contracts and job descriptions, and overseeing leave and timesheet processes.
• Working with the Charity Director and Support Manager, you will help ensure that policies and procedures are robust, up to date, and aligned with operational needs, contributing to policy development, updates, and risk assessments.
• In addition, you will manage and report on key data relating to students, volunteers, and donors, producing management information and contributing to both the Charity Commission Annual Report and the English+ annual report.
• As part of a collaborative team, you will also help plan and deliver events such as the Summer Programme and seasonal activities. Given the nature of a small organisation, there may occasionally be opportunities to support wider activities, including assisting with classes where needed.

This role is for you if you have:

• Excellent financial, administrative, and organisational skills, and are a self-motivated, highly organised team player who can manage your workload independently with minimal supervision.
• The ability to be flexible and adaptable, maintaining a caring yet professional approach, thinking creatively under pressure, and responding calmly to unexpected changes.
• Strong IT skills and a clear, concise writing style, with the ability to produce high-quality funding applications, reports, policies, and staff documentation.
• Strong interpersonal skills, a genuine commitment to equality, and the ability to engage empathetically with people from diverse backgrounds.
• A positive, proactive attitude, a creative mindset, and strong problem-solving abilities, with enthusiasm for working collaboratively in a small, fast-paced, and evolving charity.
• A clear commitment to the mission of English+ and a willingness to actively support and promote the organisation’s faith-based ethos.

Operations Officer - Music Charity

Are you an organised, proactive individual who enjoys bringing structure, efficiency and support to a growing organisation? 

Our client is a music focused charity, headed by a leading UK music figure and they are looking for an Operations Officer to join a small, passionate team working towards a meaningful mission: helping ensure every child has access to music and creative opportunities. 

This is a varied and rewarding role that would suit someone who enjoys balancing administration, organisation, governance support and digital systems. No two days are quite the same. You might spend one morning coordinating a Board meeting and preparing papers, then move on to improving internal processes, supporting communications activity or helping keep key organisational records up to date. 

What You'll Be Doing 

Governance & Executive Support 

• Coordinating Board and Committee meetings, including agendas, papers and minute taking. 

• Supporting the CEO and leadership team with diary management and scheduling. 

• Maintaining organised and compliant filing systems in line with GDPR and charity requirements. 

• Managing approval processes and ensuring accurate records are maintained. 

Operations & Administration 

• Maintaining and improving digital filing systems and internal processes. 

• Keeping databases and contact records accurate and up to date. 

• Managing the general inbox, post and office supplies. 

• Supporting the smooth day-to-day running of the organisation. 

Finance & Reporting 

• Maintaining accurate financial records, receipts and approval documentation. 

• Supporting budget tracking and preparing reports for senior leadership and the Board. 

• Identifying opportunities to improve efficiency and support good financial management. 

Digital & Communications Support 

• Providing occasional support to digital and social media activity, including scheduling content and coordinating assets. 

• Maintaining approved image, video and permissions records. 

• Supporting content approval processes to ensure communications are accurate and compliant. 

About You 

We're looking for someone who is: 

• Experienced in administration, operations or office coordination. 

• Comfortable using Microsoft 365, including Word, Excel and Teams. 

• Highly organised with excellent attention to detail. 

• A confident communicator with strong written English. 

• Naturally proactive and enjoys finding ways to improve systems and processes. 

• Interested in digital platforms and comfortable supporting social media activity when needed. 

• Passionate about making a positive difference for young people and communities. 

Experience within the charity sector would be beneficial but is not essential. 

Why Join? 

This is an opportunity to become part of a growing organisation where your contribution will have a genuine impact. You'll work closely with senior leadership, help shape efficient ways of working, and play an important role in supporting a charity that is passionate about widening access to music for children and young people across the UK. 

For someone who believes in the power of music to inspire, connect and transform lives, this role offers the chance to combine strong operational skills with meaningful, purpose-driven work. 

If you're looking for a varied role within a friendly, ambitious team that is helping create more opportunities for young people through music, we'd love to hear from you. 

London | £28000 - £30,000 DOE 
Hybrid Working: Tuesday-Thursday in the office, Monday & Friday from home 
Core Hours: 10am-6pm 

Network Planning Officer, National Cycle Network Planning

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Network Planning Officer, National Cycle Network Planning 

Location England 

£29,235 per annum (pro rata for part time) 

Ref: 194REC 

Full-time 37.5 hours per week – we are happy to talk flexible working 

Base: Hybrid, with the opportunity to work from your nearest Walk Wheel Cycle Hub. 

Contract: Permanent 

Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region. 

ABOUT THE ROLE 

Team: Delivery/ NCN (National Cycle Network) 

As a Network Planning Officer, you will provide planning evidence and coordination support for the Network Development Plan (NDP) in England. Working as part of the National Cycle Network (NCN) team, you will support externally funded feasibility studies and help gather and validate evidence for NDP routes and corridors. You will also help manage enquiries about the National Cycle Network, ensuring they are directed and responded to appropriately. 

The role involves collecting, checking and analysing data, maintaining accurate and up-to-date records, and supporting effective decision-making. You will help ensure that investments funded by external partners are recorded accurately, tracked appropriately, and progressed in line with project requirements. Through your work, you will contribute to the ongoing development and improvement of the National Cycle Network. 

What You’ll Be Doing 

• Bringing together information from maps, plans, data, reports and local knowledge to help shape early-stage walking, wheeling and cycling projects. 

• With an interest in walking, wheeling, cycling, transport planning, spatial planning or infrastructure, and who wants to help develop evidence-led improvements to the National Cycle Network. 

This role is ideal for someone who enjoys exploring information, maps and local evidence, working with others, and helping turn early ideas into practical improvements for people walking, wheeling and cycling. 

ABOUT YOU 

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply. 

• This role would suit someone who is organised, methodical and confident working with detail, including maintaining accurate records, checking information, identifying gaps and keeping project documentation clear and consistent. 

• This role would suit someone who enjoys working collaboratively with colleagues and partners, can communicate information clearly, and knows when to progress straightforward tasks independently or escalate more complex issues. 

• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER 

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life. 

Wellbeing Support 

• 28 days’ leave per annum plus bank holidays for full-time employees 

• Option to buy an extra week of annual leave (pro-rata for part-time employees)  

• Paid volunteer days to support causes you care about 

• Free, confidential support service available 24/7 

• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme 

Financial Benefits 

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays. 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust  

• Bike, computer and season ticket loans  

• Discount benefits  

• London Weighting Allowance of £4,530 per annum, pro rata for all those living within a London Borough (32 local authority districts plus the City of London). 

• Death in Service benefit – 3 x annual Salary  

Family Friendly Policies 

• Enhanced maternity and paternity pay  

• Flexible Working practices (full-time hours are 37.5 per week, Monday - Friday)  

ADDITIONAL INFORMATION 

• Application deadline: 23:59, 26 July 2026 

• Interviews will be held via Microsoft Teams during the week of 03 August 2026. To apply, please complete our online application form. 

• We actively welcome applications from people of all backgrounds, particularly those underrepresented in our workforce, including people of colour and candidates with disabilities. Adjustments are available throughout the recruitment process. 

• Adjustments are available throughout the application process. 

Director of Operations – Finance & Support Services
Dartington (& Torquay as required)
Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30
Salary: £51,663.00 - £59,597.00 per annum (DOE)

Are you a skilled operations professional with a background in finance?

We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact.

You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support.

Who we are:

Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.

What you’ll do:

Finance

- Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement.
- Take a lead on the development of financial and fundraising processes and strategies.
- Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting.
- Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation.
- Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees.
- Working closely with external auditors, prepare and oversee our year end accounts.

Operations

- Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures.
- Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time.
- Lead on IT security for the charity, implementing regular reviews to monitor compliance.
- Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security.
- Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements.
- Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace.

Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity.

What we're looking for:

You'll be a motivated and experienced professional who is passionate about making a difference. You should be:

- ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!).
- A proven leader with the ability to inspire and develop a team.
- An expert in financial management, from budgeting to reporting.
- An excellent communicator who can clearly explain complex financial information to all audiences.
- Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities.
- Knowledgeable about governance frameworks and risk management.

If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you.

We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:

- An hourly rate above the Real Living Wage
- A holiday entitlement of 33 days’ holiday (inclusive of bank holidays)
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources including an employee assistance program to support your mental and emotional health

Building a diverse and safe team:

At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.

Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable).

Early applications encouraged!

This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early!

The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date.

Apply today and tell us why you'd be a great fit for our team.

Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply.

We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.

As a key member of the Senior Leadership Team, you will help shape the strategic direction and future growth of TCVS, working closely with the Chief Executive, Board of Trustees and senior colleagues to deliver our organisational ambitions.

You will:

• Provide strategic leadership across all corporate services, including HR, Finance, IT, Facilities, Health & Safety, Compliance, Administration and Organisational Systems.
• Ensure operational systems, policies and processes are efficient, compliant, scalable and support organisational excellence.
• Lead organisational development, workforce planning and continuous improvement, fostering a high-performing, inclusive and values-led culture.
• Oversee governance, risk management, business continuity and regulatory compliance, supporting the Board to deliver effective governance.
• Monitor organisational performance, ensuring delivery against strategic priorities and organisational objectives.
• Drive digital transformation and innovation, embedding technology and systems that improve efficiency, data quality and organisational learning.
• Support the long-term financial sustainability of TCVS by developing earned income opportunities, partnerships and trading activities.
• Build and maintain strong relationships with trustees, partners, funders, tenants and key stakeholders, representing TCVS across Thurrock and South West Essex.
• Contribute to organisational resilience, growth and future expansion through effective leadership, planning and decision-making.
• Deputise for the Chief Executive as required and provide leadership across the organisation.

You will also champion equality, diversity and inclusion, promote staff wellbeing and professional development, participate in the on-call rota, and undertake other responsibilities appropriate to this senior leadership role.

As Operations and Systems Manager, you will ensure SMK’s operations are well managed and that the team have the technology, systems and policies needed to run smoothly. You will take the initiative and hold responsibility for managing projects to improve systems and working practices and provide the administrative and training support needed to enable staff to implement these.

Reporting directly to the Chief Executive, you will work across the SMK staff team of six, the board members, suppliers and occasionally our training associates maintaining great working relationships and clear lines of communication.

In this internally facing role, you will play a key part in shaping the culture at SMK and in creating an environment in which the staff team can work productively and in line with our values.

Job description

Governance

• Organise SMK’s board meetings, sub committees and strategy days, ensuring all necessary paperwork, including the CEO and Staff Report, is prepared and circulated on time.
• Take clear and concise minutes at board meetings and ensure agreed actions are followed up.
• Support the CEO and Board in ensuring complete and timely reporting to regulators such as HMRC, the Charity Commission, and Companies House.
• Keep up-to-date information on Trustees and Patrons including monitoring the conflicts of interest register.
• Support the induction and exit process for trustees and manage any Board development requirements.

Human Resources

• Ensure all current and ex staff records are up to date and stored appropriately including contracts and job descriptions.
• Support line managers by ensuring that recruitment, induction, employee development and performance management are carried out in line with SMK policies and procedures.
• Regularly review and update HR policies such as the SMK handbook, in collaboration with our external HR support, and be a point of contact for the team to raise any queries or concerns.
• Manage the Breathe HR system for all types of leave. Monitor team’s absences and be a point of contact for team wellbeing.
• Oversee the organisation of the annual Team Away days and any other team strategic planning days.

Compliance and Risk

• Ensure SMK operates in line with legal and regulatory requirements, seeking external expert support where necessary.
• Work with SMK’s CEO to ensure policies and procedures are reviewed on a regular basis.
• Work with the CEO to ensure SMK is compliant with health and safety practices, GDPR, safeguarding and stays up to date with changing regulation.
• Ensure SMK’s insurance is up-to-date and covers the correct requirements.
• Maintain awareness of risks and changes in the external environment that may affect SMK, managing a risk register to capture the risks and actions to be taken to mitigate them.
• Support staff across the organisation to complete risk assessments where necessary and take responsibility for signing these off in line with our policies.

Office Admin

• Be the first point of contact with the office landlord.
• Look after the photocopier, stationary and other office requirements.
• Be responsible for incoming / outgoing post (when in the office).
• Book meeting rooms and desks for team meetings on Mondays.

IT and Information Management

• Manage the relationship with SMK’s IT service providers.
• Support the team with IT requirements.
• Implement the IT and Cyber Security policy and regularly review and update, providing/signposting staff training where necessary.
• Take a broad overview of systems within SMK, reviewing them and ensuring that they are fit for purpose, including the CRM.
• Lead on ensuring SMK’s digital and offline files are up to date, organised, and stored correctly on SharePoint.

Finance

• Support CEO in liaising with SMK’s accountants, with day-to-day bookkeeping and account management
• Collect and file monthly Credit Card receipts and invoices and share with SMK’s accountants.
• Ensure finance policy and procedures are up to date and answer finance-related queries from the team as required.
• Complete and manage client supplier forms.
• Track the progress of the annual audit and coordinate with the appointed auditors and external accountant.

About you

Having worked in a similar role, you’ll display a proven ability to create, implement or update systems that will increase the organisation’s operational efficiency. You are organised and methodical, with an excellent eye for detail and an understanding of bigger picture joined-up systems. You are able to manage and prioritise a busy and diverse workload, with support from your line manager. You’re responsive, approachable, and will have a solid overall understanding of how organisations work at every level.

You are able to operate in a small interdependent team in the heart of the campaigning community where relationships based on trust.

Person Specification

We're committed to creating an inclusive culture where everyone can reach their full potential. We welcome applications from people in underrepresented groups. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate our candidates.

Please read more here about our commitment to solidarity, equality, diversity and inclusion on our website. 

Experience. We’re interested in experience that’s both job-related or gained through other areas of your life

Essential

• A minimum of 2 years’ experience in a similar role, ideally within the charity sector.

• Extremely organised, with high levels of accuracy and attention to detail demonstrated by excellent record keeping and information management skills.

• Excellent written, interpersonal and communication skills

• Excellent project management skills, with the ability to manage your own workload effectively, maintain flexibility and take the initiative when required.

• Good financial literacy, with a working knowledge of budgets and finance systems.

• Experience of supporting charity Boards and working with trustees, preparing papers, accurate minute taking, overseeing action logs and responding to enquiries. And a working knowledge of charity governance requirements and reporting.

• Experience of leading recruitment processes including creating job packs, promotion, shortlisting and communications to applicants throughout the cycle.

• Experience of drafting, reviewing and implementing organisational HR policy and procedures (HR expertise is provided by an external provider) and working with HR systems (we use Breathe HR)

• Basic training in risk management with experience of writing and implementing risk assessments.

• Good understanding of organisational health and safety requirements, including safeguarding and the knowledge and confidence of how to seek further advice and information when required.

• Experience of negotiating with and supervising third-party suppliers and contracts.

• Excellent IT skills with ability to use Microsoft Office to a high level and support others to do so.

• Experience of general administrative support including logistics, travel and events.

• Experience in CRM database management, preferably Salesforce, and a proven ability to handle and analyse data, and produce reports.

• A commitment to SMK’s mission, values and strategic objectives outlined in our strategy Change is Possible.

Desirable

• Background and/or interest in campaigning and social change
• Experience of accountancy software, preferably Quickbooks
• Experience of working in a small hybrid organisation

National Zakat Foundation (NZF) gives Muslims around the UK a way to bring their Zakat to life. It is the only organisation with a nationwide reach that helps Muslims calculate and give Zakat or apply for Zakat and receive it directly. For each individual giver, NZF tracks their Zakat and lets them know when it has been distributed to people in need.

This is an exciting time to join NZF. As NZF continues to grow, technology plays an increasingly important role in delivering services, supporting fundraising, enabling staff productivity and maintaining effective governance.

We are looking for a Technology Operations & Support Officer to provide first and second-line support across NZF’s technology estate. The successful candidate will support staff, volunteers and partners with devices, accounts, cloud platforms and business systems whilst helping ensure reliable day-to
day technology operations.

The role combines user support, Microsoft 365 administration, business system support, supplier coordination and technology governance activities. It is ideal for someone who enjoys solving problems, helping people and improving the way technology supports organisational objectives.

Ultimately, you will help ensure NZF staff can work effectively, systems remain available and technology services continue to support NZF’s mission.

About the role 

The Administrative Assistant plays a key role in supporting the effective delivery of services,  projects, events and member communications across the organisation. Working closely with the  Head of Services and colleagues across teams, the postholder will provide high-quality  administrative, project and operational support, helping to ensure services run efficiently and  members receive excellent support and communication. 

This is a varied role requiring excellent organisational skills, attention to detail, strong  communication abilities and the capacity to manage multiple priorities. 

Key Responsibilities 

Services Administration 

• Provide administrative support for the planning, delivery and evaluation of webinars and  online events.

• Support the production and distribution of Fragile Links, including content coordination,  proofreading, scheduling and publication processes. 

• Assist the Head of Services with the administration and project management of  conferences, events and service-related projects. 

• Maintain accurate project records, databases and documentation. 

• Updating information on the website when requested 

• Maintaining records and information on research requests 

Project Administration 

• Provide administrative support for partnership projects 

• Maintain accurate participant and project records in line with data protection  requirements. 

• Coordinate member communications relating to projects and programmes.

• Monitor participation, gather feedback and support project reporting. 

Membership and Member Support 

• Support colleagues with membership communications and messaging when required. • Assist with member enquiries and administrative requests. 

• Ensure member records are maintained accurately and confidentially. 

Volunteering and support groups

• Support the Head of Services managing volunteer requests and meetings

• Run induction meetings for new volunteers

• Manage and promote the support group meetings across the platforms

Cross-Team Administration and Support 

• Provide customer service support for the online shop, including responding to customer  enquiries and assisting with product updates. 

• Contribute to organisation-wide projects and initiatives as required. 

• Database administration

• Support fundraising administration tasks 

General Responsibilities 

• Work collaboratively with colleagues across all teams. 

• Maintain accurate records and databases in accordance with organisational policies and  GDPR requirements. 

• Undertake other duties appropriate to the role as reasonably required.

Person Specification 

Essential 

• Experience in an administrative, project support or coordinator role.

• Excellent organisational and time management skills. 

• Strong attention to detail and accuracy. 

• Willingness to speak to people over the phone and respond to enquiries.

• Ability to manage multiple tasks and competing priorities. 

• Strong written and verbal communication skills. 

• Good IT skills, including Microsoft Office and database/CRM systems.

• Experience maintaining records and handling confidential information.

• Ability to work independently and as part of a team. 

• Commitment to providing excellent customer and member service. 

Desirable 

• Experience working within the charity, membership or health sector.

• Knowledge of Donorfy, Wordpress and digital communication platforms.

• Understanding of the needs of people living with long-term health conditions or  disabilities. 

Please note that the successful candidate will be required to undergo a fully enhanced DBS check,  prior to commencing employment with EDS UK. 

Application process 

Please send your CV, together with a covering letter outlining how your skills and experience meet the requirements of the role .

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences. 

We reserve the right to close this vacancy early if we receive sufficient applications.

Lead a vibrant community hub where every day makes a difference. Help shape a safe, welcoming space that brings people together and generates real impact.

We’re looking for a dynamic and hands-on Community Centre Manager to take the lead in running a thriving, multi-use community facility. This is not just a management role – it’s an opportunity to build relationships, create opportunities, and play a central role in the life of a diverse and growing community.

As the driving force behind the centre, you’ll oversee day-to-day operations, lead a dedicated team, and ensure the space delivers high-quality services while remaining financially sustainable. You’ll have the autonomy to identify new income opportunities, strengthen partnerships, and continuously improve how the centre serves its users.

This role is ideal for someone who enjoys variety – from managing facilities, budgets, and compliance, to engaging with local residents, tenants, and stakeholders. No two days will be the same, and your impact will be visible across everything from the condition of the building to the experiences of the people who use it.

What you’ll be doing

• Leading and supporting a small  team, creating a positive and high-performing working environment
• Managing the day-to-day running of the centre, ensuring it is welcoming, safe, and efficient
• Driving income through room hire, bookings, and identifying new opportunities
• Overseeing facilities, maintenance, and contractor relationships
• Taking ownership of health & safety, safeguarding, and compliance across the site
• Managing budgets, monitoring performance, and ensuring value for money
• Building strong relationships with tenants, partners, and the wider community

Why this role stands out

• A genuine opportunity to shape and influence a vital community asset
• A varied role combining leadership, operations, and community engagement
• The chance to make a visible difference to people’s lives locally
• A supportive environment with scope to introduce new ideas and improvements

We’re looking for someone who:

• Has experience managing a community facility, public building, or similar environment
• Brings strong leadership skills and enjoys developing and motivating teams
• Is confident managing operations, compliance, and competing priorities
• Understands how to balance community impact with financial sustainability
• Builds relationships easily and thrives in a people-focused role

If you’re looking for a role where you can lead, influence, and make a meaningful impact every day, we’d love to hear from you.

We're looking for a Strategic Operations Manager to lead RSPCA Warrington, Halton and St Helens, taking full day-to-day responsibility for the branch and reporting directly to our board of trustees.

This is an exciting time to join us, as we take steps to secure the future of our branch. 

Our current team is small but dedicated, with an established Management Team who oversee our kennel and cattery facility, a foster network and rehoming programme, a dedicated staff animal care team and volunteer programme, and income generation.

This work can be emotionally demanding, both for the team and for anyone leading it, and we're looking for someone who can support people through that while keeping the branch moving towards its goals.

We want to hear from people who are ready to take on full operational responsibility for a charity at an important point in its development, and who can bring both the financial and people skills to help us get there.

The full role profile is attached to this listing, with a complete breakdown of responsibilities and the person specification. In summary, we're looking for someone with:

• A track record of leading and managing teams through change, with experience of income generation, budget management and financial reporting
• Line management experience, including performance review and development, and the confidence to handle difficult conversations with care and consistency
• Strong interpersonal skills and the ability to build trust quickly, ideally backed by experience in animal welfare, the charity sector, a federated charity structure, and/or reporting to a board of trustees
• An empathetic, decisive and commercially minded approach to leadership, with the resilience to support a team through emotionally demanding work

We welcome applications from candidates looking to take a step up in their career, where the right attitude and clear potential are evident.

How to Apply

Please submit your CV along with a cover letter setting out the skills, experience and behaviours that make you a strong fit for this role, and answer a short set of eligibility questions as part of your application.

Shortlisted candidates will be invited to an interview which will include a short presentation based on a brief provided in advance.
We anticipate interviews will take place WC 31st August and/or WC 7th September 2026. Please indicate in your application if you do not have availability during these weeks. 

What We Offer

• Excellent remuneration package
• Full uniform and job-related equipment
• 28 days annual leave
• Employee Assistance Programme
• Full time or four days per week considered
• Up to one day per week working from home
• A supportive and engaged board with clear delegation and decision-making parameters
• A talented and committed team ready for strong leadership
• Genuine scope to shape the direction of the organisation at a pivotal moment
• A meaningful mission with real impact across Warrington, Halton and St Helens

This is a rare opportunity to shape how one of the UK’s most significant cultural organisations works behind the scenes at a time when AI and automation are reshaping how our teams work. You’ll deliver practical, cross-organisational projects that utilise AI to make the NT more efficient, sustainable and resilient — helping teams spend more time on the work that supports great theatre. You will be responsible for delivering strategic projects that enhance operational efficiencies across business operations functions (including Finance, IT and People) as well as theatre operations (including Front of House, New Work and box office). This includes planning, coordinating and delivering AI use case projects in the Business Operations and Support team 2026-2028 roadmap. A key part of the role will be helping the NT explore AI responsibly, ensuring that new tools are used in ways that are practical, inclusive, secure and aligned with organisational policies.

In this hands-on role, you will help us to:

• Deliver practical improvements that save time and reduce duplication
• Support teams to adopt simpler, more sustainable ways of working
• Use AI, digital tools and automation to improve everyday processes
• Strengthen organisational resilience through training, improved planning and documentation

The successful candidate will have the following: 

• Demonstrable experience in a similar operational role
• Strong analytical, problem-solving, and decision-making skills
• Experience managing projects from conception to completion
• Confident using AI tools, including building agents, to design practical solutions and improve workflows
• Experience of using Microsoft 365 and Power Platform tools, including Forms, Bookings, Lists, Power BI and Power Automate

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Sunday 26 July 2026 at 11:59pm.