511 Operation jobs

Engagement Worker

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Job Title: Engagement Worker

Location: Romford -  Unfortunately there is no step free access available at this service. 

Salary: £28,800 

Shift Pattern: 37.5 hours per week over 3 Days on a rolling rota between Monday to Sunday 08:00 - 20.00. You may be required to work outside these hours as per service requirements such as bank holidays and evenings. 

About the Role

We're looking for an Engagement Worker to join our team in successfully rehabilitating and reintegrating our male residents and participants into the community. In this role, you will provide pathways, support, and appropriate interventions to enable successful resettlement. You will also collaborate with internal and external partners and agencies to achieve desired outcomes.

Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will ensure the smooth running of the service by conducting welfare checks, supporting residents, and handling any issues that arise. 

Some key responsibilities include: 

• Ensuring the safety and wellbeing of residents and participants at all times
• Focusing on empowering our residents to take control over their lives and meet their personal goals
• Planning activities to engage residents with other people, communities, and opportunities
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service

About You

We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. 

• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs and homelessness
• Ability to show empathy and compassion to our residents, and different challenges they face
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Deputy Service Manager

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Job Title: Deputy Service Manager

Location: Based within a non-residential service in Wembley, working within communities, homes, and other residentials. This service does have step free access however we are unable to guarantee this at some of the other locations where the role is based such as homes and community based locations.

Salary: £31,700

Shift Pattern: 37.5 hours per week Monday to Friday on a rota working 09:00 - 17:00, hours may be extended 08:00 - 18:00. You may also be required to work outside these hours as per service/participant requirements. You will also take part in our out of hours on call rota for managers.

About the Role

This is a great opportunity for a Deputy Service Manager to join our team based in Wembley. You will support the Service Manager to ensure high quality service delivery, being a key contact for staff, helping them feel supported, skilled, and empowered within their roles. In this role you will be based within a service which is at the heart of delivering person-centred support to vulnerable adults who have been, or are at risk of homelessness. This is a floating support service based in the heart of Wembley, near the Civic Centre. With a team who are dedicated to supporting our participants within their homes, communities, and in outreach based support.

Key Responsibilities Include:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

About You

We are seeking a passionate, driven and motivated colleague to help lead our service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly around homelessness and complex needs, able to support the team in delivering their daily duties. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding of homelessness and complex needs of people from different backgrounds
• Ability to provide high quality support and line management to staff.
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Intensive Housing Management Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Intensive Housing Management Officer 

Location: Romford. This service does not have step free access

Salary: £28,800

Shift Pattern: Full-Time/Permanent contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs.

About the Role

We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. 

Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. 

Key Responsibilities Include: 

• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Carry out regular occupancy checks.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Enhancing personal safety, health, and security through meaningful social interactions.
• Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary.
• Supporting residents to sustain their tenancies and achieve financial independence.
• Work with the wider team to support residents with their long term needs.
• Promoting economic wellbeing and helping residents reintegrate into the community.
• Complete safeguarding and other referrals where required.
• Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties.

About You

This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We’re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people’s lives!
You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships.

What are looking for:

• Previous experience in coordinating/delivering activities and interventions with people from different backgrounds
• Experience of working with people of complex backgrounds and/or a good understanding of the sector
• Knowledge of risk management and risk assessment
• Knowledge of license conditions and public protection
• Knowledge of tenancy management, able to share knowledge with others in the team and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs.
• Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others
• Ability to influence and negotiate positive outcomes with others; Proactive in making decisions
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.  

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Join the London District and become part of a collaborative, supportive team.

As our Operations Support Assistant, you will be a key member of the team, contributing to the many workstreams that support the life of Methodism across London. We are looking for an excellent organiser who can manage their own workload, support others and provide first-rate administrative assistance. You will also be confident using a range of IT applications. We value people who think independently, take initiative and work collaboratively - sharing ideas and helping to turn them into action. You will work closely with the existing Operations Support Assistant in a job-share like partnership, keeping in touch and sharing information to support one another. This part of the job-share partnership will focus on managing the District Chairs diaries, coordinating room bookings and leading support for the Justice and Mission Group. 

Why work with us?
You will enjoy a central office in Westminster, the flexibility to work remotely and the support of welcoming colleagues. We also offer flexible working arrangements, learning and development opportunities, competitive pay, a pension and generous annual leave. We are committed to equality, diversity and inclusion - and to creating a workplace where everyone can contribute and thrive.

Take a look at the job description to find out more. If the role sounds right for you, complete the application form. If you have any questions, please get in touch - we would be happy to hear from you.

People Operations Officer

Location: High St, Brasted, Westerham, UK

Contract type: Full time, Permanent

Salary: Up to £27,184 per annum

Access to your own means of transportation would be beneficial, as the local bus service is unfortunately neither frequent nor reliable. We recommend you research your potential commute ahead of applying.

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. Our work spans education, social justice and rehabilitation, children's social care, family support, social action and getting people into work.

The People Team plays a critical role in supporting our services to deliver our work. We're a team of nearly 20, and work from our offices in Brasted, Kent, Central London and remotely (with travel to our services).

Job Description

If you're looking for your first or second job in HR and already have impressive administrative and organisational skills, as well working towards your CIPD level 3 or equivalent then we have the ideal role for you.

As People Operations Officer you will be delivering a customer-focussed HR processing service for a number of areas of our organisation. You will be working with our Service Managers to ensure they work to our HR polices, processes and practices. This will include:

• Using the ATS system to approve and publish roles
• Carrying out background checks and onboarding new staff.
• Issuing offer letters and contracts of employment.
• Administering the leaver processes.
• Processing variations to contracts and payroll changes and entering timesheets.
• Monitoring key events and dates relevant to the employment relationship (e.g. DBS renewals) and taking appropriate action.
• Collating inter-company transfer (TUPE) data as required and implementing the payroll and records aspects of TUPE transfers
• Managing the employee absence processes, including annual leave, sickness, maternity and paternity.
• Preparing redundancy calculations
• Supporting with grievance and disciplinary investigations by making arrangements and taking notes.
• Supporting Managers with informal and Stage 1 sickness absence cases.
• Dealing in a sensitive and professional manner with enquiries from all sources and maintaining privacy and confidentiality at all times

You will be managed by our People Operations Manager, and will be working with a wider People team who support other areas of the organisation, so there will be plenty of opportunities to learn from others, hear more about what we do and how you play a part in the bigger picture.

You'll also be working closely with the rest of the team in particularly the Strategic People Partners and ER & Wellbeing team. Your relationship with our Payroll team is also going to be key.

Qualifications

An understanding of, or keen interest in HR is essential, while some experience of the area would be desirable. We will also look to supporting you with further development and in gaining a recognised qualification in HR support.

To succeed in this role you must possess a good basic education and strong administrative skills - including a familiarity with Word and Excel, and experience of using mail merge and databases. You will be able to work on your own initiative and maintain confidentiality. In addition, you must be able to demonstrate:

• The ability to build and develop strong working relationships
• A strong customer service ethos and good communication skills
• The ability to work effectively under pressure
• Time management and prioritisation skills
• Excellent attention to detail and accuracy.

Desirable criteria:

• Experience of working in a busy Human Resources or Finance Department.
• Experience of using a HR database system.
• Knowledge of the main areas of HR administration
• Able to develop basic administration procedures.

Additional Information

Access to your own means of transportation would be beneficial, as the local bus service is unfortunately neither frequent nor reliable. We recommend you research your potential commute ahead of applying.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

To Apply

If you feel you are a suitable candidate and would like to work for Catch22, please click apply to be redirected to our website to complete your application.

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

NWLLC is a community-based legal practice and a registered charity. We comprise the Brent Community Law Centre and Camden Community Law Centre.

NWLLC now works across northwest London supporting residents to understand and enforce their legal rights.  In doing so, we address the root causes of social injustice – poverty, family breakdown, unemployment and exploitation.

NWLLC provides full legal casework, representation and advice in the following areas of social welfare law – Housing, Immigration & Asylum and Welfare Rights. In 2024-25 we assisted over 3500 people. We represent clients in all courts and tribunals.

We provide outreach advice services in Brent and Camden including Camden Safety Net.

We also provide the housing duty solicitor schemes at Central London Country Court giving emergency representation in possession hearings for rent and owned homes and at the warrant stage for evictions.

To oversee and manage all financial and accounts record keeping and maintain all operations and compliance to ensure the smooth running of a legal practice.

Key Tasks

 Finance

1. Maintain our Quickbooks accounts system/ Clio Case Management System

2. Process payment requests, staff and volunteers expenses and invoices

3. Identify and follow up debtors

4. Monthly reconciliation and bookkeeping of all cards and accounts 

5. Assist with preparation of monthly management, year-end accounts and audit process

6. Work with the Director for the takeover of the calculation and reporting of the taxes owed by the law centre

7. Work with the Director to take over the administration of the NWLLC payroll and pension

8. Responsible for liaison with external accountants and auditors

Legal Practice and Billing

1. Preparing information and submitting for all monthly reports to the Legal Aid Agency, including CWA (Legal Help) and Court Duty submissions

2. Work with the Director to take over the preparation of work in progress reports

3. Work with the Director to prepare and disseminate monthly billing reports

4. Work with the Supervising solicitor and the SMT to identify cases to push through the billing process.

Help transform healthcare for patients across Bristol, Weston and beyond

At Bristol & Weston Hospitals Charity, we do great things for everyone. From first breaths to final goodbyes, our work touches over 1.75 million patients across our hospitals. Together with our supporters, NHS colleagues and partners, we fund projects that bring comfort, hope and innovation to patients and their families.

We're looking for an experienced and strategic finance leader to join our Senior Management Team during an exciting period of delivery and growth following our recent merger with Southmead Hospital Charity.

This is a rare opportunity to use your expertise to help improve healthcare for patients, families and NHS staff across the region. Reporting directly to the CEO, you'll play a pivotal role in shaping the charity's future, ensuring strong financial stewardship, effective governance and operational excellence across the organisation so that together we can create the greatest possible impact.

About the role

As Director of Finance & Operations, you'll provide strategic leadership across finance, operations, governance, risk management and charitable grant-making. You'll work closely with the CEO, Trustees and senior colleagues, helping guide key decisions that support the charity's long-term sustainability and impact.

No two days will be the same. One moment you could be presenting financial insights to the Board, the next working alongside NHS colleagues to identify where charitable funding can make the greatest difference for patients, families and staff. You might be leading an operational improvement project, overseeing risk and governance, supporting investment decisions, or helping develop our people and culture. You'll also have opportunities to meet the incredible supporters, donors and fundraisers whose generosity makes our work possible, giving you a direct connection to the impact of the charity and the communities we serve.

You'll lead and support a talented team, including our Financial Controller, Head of Grants and Head of Operations, creating an environment where people can thrive and continue delivering outstanding results.

About you

We're looking for a qualified accountant with significant senior leadership experience in the charity sector and a track record of providing strategic financial leadership at executive or director level.

You'll bring:

• Strong experience presenting to boards and trustees and influencing decision-making.
• Expertise in financial strategy, budgeting, cashflow management, reporting and audit.
• Excellent communication skills, with the ability to make complex financial information clear and accessible.
• Experience of charity governance, risk management and regulatory compliance.
• A collaborative leadership style and a talent for building trusted relationships with a wide range of stakeholders.
• Experience leading operational, digital or systems improvement initiatives.

Most importantly, you'll share our commitment to improving healthcare and making a lasting difference for patients and communities across Bristol, Weston and beyond.

Please note we are looking for the successful candidate to start in early to mid October to ensure a handover period with the substantive Director of Finance & Operations before she goes on maternity leave.

Why join us?

This is an opportunity to use your financial and operational expertise for a cause that matters. You'll join a passionate and supportive team and play a key role in helping the charity deliver extraordinary impact in our hospitals every day. In addition, you'll enjoy: 

• 27 days annual holiday entitlement plus an additional day off on your birthday and a wellbeing day. Plus, an additional two days leave after five years of service.

• Commitment to hybrid and flexible working. 

• Competitive pension scheme. We'll match employee pension contributions up to 8% (minimum 5%). 

• Additional support via our enhanced Employee Assistance Programme, including up to eight sessions with a licensed counsellor. 

• Life assurance cover - 4x annual salary 

• Commitment to training and development with budget set aside 

• Medicash health plan - claim cash towards a range of medical costs 

• Free Blue Light Card that allows access to hundreds of discounts at major retailers. 

If you're an experienced charity finance leader who combines strategic thinking with hands-on delivery, we'd love to hear from you.

1st stage interviews: 23/24th September.2nd stage interviews: 29/30th September.

DIVERSITY & INCLUSION

Bristol & Weston Hospitals Charity is committed to diversity, equity and inclusion.

We are committed to a fair and inclusive recruitment process and use anonymised recruitment, removing personal details such as names and email addresses during shortlisting.

As a Disability Confident and Mindful Employer, we will offer an interview to a fair and proportionate number of disabled applicants who meet the eseential criteria for the role. If you wish to share information about a disability or long-term condition and would like us to consider any adjustments, please let us know in your application.

Head of Finance and Operations 

Salary: £45,000–£50,000 per annum, plus performance-related bonus of up to £5,000 per annum
Location: South London
Contract: Permanent, full-time
Hybrid working: Up to one day per week from home, with additional flexibility possible

We are working with an established arts and education charity to recruit a new Head of Finance and Operations.

This is a fantastic opportunity to join a small, ambitious organisation delivering a range of artistic, educational and community programmes. The charity receives income from a diverse mix of public funding, trusts and foundations, individual giving, sponsorship and commercial activity.

Sitting within the Leadership Team and working closely with the Director, this is a genuinely broad role encompassing finance, operations, governance, HR and organisational management.

A key part of the role will be leading the charity’s financial management and planning. You’ll manage the annual budget, produce quarterly management accounts and cash-flow forecasts, oversee VAT returns and work closely with external accountants and auditors on the year-end accounts and audit. You’ll also work with budget holders, senior colleagues, trustees and the Finance, Audit & Risk Committee to ensure strong financial management across the organisation.

We are particularly interested in candidates who have previous experience working within a small charity or similarly sized not-for-profit organisation. This isn’t a role where finance sits in isolation – you’ll need to be comfortable getting into the detail, working across different areas of the organisation and balancing strategic responsibilities with the practical realities of working in a smaller charity.

Strong charity finance experience will therefore be important. You’ll need to understand the complexities of restricted and unrestricted funding, be confident managing and reporting against different funding streams and have a good working knowledge of Charity SORP.

Experience of dealing with funders and their different reporting and monitoring requirements will also be particularly useful.

Alongside finance, you’ll oversee a varied operational remit including building and office management, HR processes, organisational policies and governance. You’ll also support the Board and committees, take responsibility for company secretarial duties and maintain relationships with key funders and stakeholders.

This role would suit someone who enjoys the variety that comes with working in a small charity – practical, organised and collaborative, with the confidence to operate at leadership and trustee level while still being happy to roll their sleeves up when required.

You don’t necessarily need to tick every box. We’re keen to hear from candidates with strong charity finance experience who can demonstrate the ability to manage a broad and varied remit.

The role sits on the Senior Leadership Team, reporting to the Charity Director. You will manage a General Manager and Freelance Bookkeeper.

Fully-qualified and part-qualified ACCA, CIMA or ACA candidates will be considered.

Please send your CV for further consideration.

Closing date: 10am, Monday 21 September 2026.

We’re recruiting for an HR Operations Manager to help us support our team well as we work towards a fairer London. This role is offered on a flexible hours basis. 

This is an important role in our small Resources team. You’ll work closely with colleagues across the organisation, helping us build strong relationships, supporting managers and staff, and helping create the conditions for people to do their best work.

You'll be joining a genuinely supportive team. We share ideas, learn from each other and enjoy working collaboratively, and we're committed to helping everyone in the team develop and grow.

As a small organisation, the way we work together really matters, and we’re looking for someone who will enjoy being part of that.

The role

The HR Manager is responsible for managing all day-to-day HR operations, compliance and the employee life cycle. You will work closely with the Director of Finance and Resources providing practical HR advice and support. You will help us by:

• Delivering a high-quality professional HR service to staff and managers
• Reviewing and improving our HR systems, policies and procedures
• Working closely with the Director of Finance and Resources to identify priorities and to support the implementation of these

About you

We’re looking for someone who brings sound HR judgement, a practical approach and the confidence to work closely with people across the organisation.

You don’t need to have worked in a grant-making organisation before, but you should be interested in our work and comfortable supporting a small team where relationships, trust and good communication really matter.

How to apply

Closing date: 2 October 2026

Interviews: W/c 19 October 2026

If you think we’re the right fit for you, we’d love to hear from you. To apply, please go to our website and download the application pack.

We look forward to receiving your application.

We are looking for a person with an understanding of working with a values-driven team of people, in the charity or not-for-profit sector.

The person appointed will have an appreciation of the aims and values of the Sustain alliance and be excited by supporting our organisation in effective ways of working, whilst freeing up senior leaders and spokespeople to undertake influencing, communication, partnership development and fundraising activities.

The Operations and People Manager will help Sustain function effectively as an organisation and be a great place to work. This is a senior, trusted role working closely with the Chief Executive, Senior Leadership Team (SLT), Senior Management Team (SMT), line managers and Trustees to strengthen our people, operational and governance systems.

The post-holder will lead practical improvements in HR, people processes, line management standards, staff development, onboarding, offboarding, organisational culture and compliance. They will combine sound judgement, strong systems thinking and a people-centred approach, helping Sustain keep processes clear, proportionate and well-managed, while supporting colleagues to focus on effective delivery.

The mission of the Sustain alliance is to catalyse systemic change in the UK’s food and farming system – securing a healthy, fair, and sustainable future for all people, nature and a stable climate. Working in collaboration with our alliance members and others, we run a range of advocacy work, projects and campaigns to achieve permanent changes in policy and practice; and to engage more people, organisations and communities in being food system change-makers.

As with all senior roles at Sustain, the person appointed to this role will work mainly at the Sustain office in London during their probationary period, and thereafter at least half of working hours at our office, whilst benefiting from the flexibility offered to all colleagues. This is part of senior role-modelling of the creativity, support, engagement and well-being benefits that in-person working cultivates between colleagues. This will be managed in coordination with other senior colleagues to enable good in-person coverage and connectivity across the week and across common holiday periods.

Role and responsibilities
•Strengthen Sustain’s people, HR, operational and governance systems so that the charity works effectively, fairly and well.
•Help Sustain be a great place to work, with clear standards, supportive line management, good staff development and a positive, inclusive culture.
•Lead on high standards and practical improvements in recruitment; induction; probation; appraisals; people and HR processes; line management skills, knowledge and tools; staff consultation; and organisational policies and practices.
•Support senior leaders, line managers and Trustees with clear advice, reliable processes, good records and proportionate and effective risk management.
•Develop and maintain systems that are simple, useful and appropriate for Sustain’s size, values, resources and legal responsibilities
 

Tasks and responsibilities:

Organisational operations and systems
•Lead on managing and developing the charity’s operational activities.
•Ensure that senior management actions that support operational effectiveness are managed and carried out in a timely way, via an accessible and accountable process.
•Lead and/or participate in a range of internal groups that support operational effectiveness.
•Support the Chief Executive, Senior Leadership Team (SLT) and other relevant staff with governance matters, including:
oReporting to the Council of Trustees on operational and people matters;
oPerformance of the ‘Company Secretary’ role on behalf of Trustees;
oTrustee recruitment, induction and management of necessary information and processes;
oAppropriate compliance with the Charity Governance Code.
•Working with the Chief Executive and Chair of the Council of Trustees, help prepare and coordinate the agendas and the running of the quarterly board meeting and occasional (at least annual) staff and Trustees strategy day, as well as the Sustain AGM, Annual Report and Trustee elections (annual), as one of the key links in communication with and between Sustain’s Council of Trustees.
•Lead on development and implementation of one or more relevant chapter of Sustain’s Organisation Development Plan (ODP).

•Support the planning and running of events, working with Sustain team leads, partners, venues and contributors.
•Work with the Head of Finance, Head of Digital and Design and external suppliers to help ensure office, IT and operational arrangements are appropriate and support effective working.
 

People, HR and employment processes
•Lead development and implementation of HR processes, practical actions and transactions, using external HR and/or legal advisors for authoritative support and advice where needed.
•Lead on full lifecycle support for Sustain staff including:
oEffective and inclusive recruitment, onboarding and offboarding – implementing Sustain’s commitment to recruitment for diversity – working with SMT, finance and admin leads;
oCreating, grading, reviewing and updating job descriptions, working with line managers and the senior leadership team;
oManaging employment contract variances; funding precarity; end-of-contract and risk-of-redundancy processes, working with senior managers, line managers, affected employees and HR/legal advisors;
oCreating or supporting a range of opportunities for people from diverse backgrounds and identities to get involved.
•Act as first point of contact for HR queries, taking ownership of policies and process, culture and employee relations; informed by HR advice, consultation and annual staff survey, including overseeing an action plan to embed areas of good practice, and to pursue improvements in an accountable way.
•Regular review of job descriptions, grades, progression and staff benefits within Sustain to ensure we remain competitive within the sector.
•Provide or commission sector benchmarking data, analysis and recommendations to inform decision-making, using a methodology agreed with Trustee oversight, on matters such financial and non-financial staff benefits.
•Maintain and improve the Staff Handbook, Recruitment Handbook, and related policies, guidance, advice and other support.

Line management standards, learning and staff development
•Lead the development and implementation of clear, practical standards for line management at Sustain, working with SLT, SMT, the Line Managers Forum and external advisers where appropriate.

•Develop and oversee implementation of key processes such as annual appraisals, annual planning and objective-setting, and a suitable performance management process.
•Help ensure objective-setting, personal development and progression conversations are undertaken routinely, and that these and performance management are handled consistently, fairly and in line with Sustain’s values and legal responsibilities.
•Support line managers to run effective 1-to-1s, probation reviews, appraisals, workload conversations, development conversations, and difficult conversations where needed.
•Ensure suitable and sufficient ongoing learning opportunities and training for the staff team and the Line Managers group, driving the charity’s approach to consistent standards, personal development and career progression.
•Maintain and improve the Line Managers Handbook and related tools, templates and guidance.
Culture, EDI, staff voice and union liaison
•Manage and develop Sustain as a great place to work, with a working culture and practices that support effective delivery, as well as health, wellbeing and personal development.
•Serve as an active member of the Diversity Group, to implement and innovate on equity, diversity, inclusion and anti-racism, and to gather data to measure and report on impact and progress.
•Working with the CEO, provide a route for requests and suggestions from the Health and Wellbeing Group to be properly considered and actioned as appropriate.
•Develop and support ways for staff voices to be heard and influence policies, practices and organisational culture, and for staff to be able to raise ideas and concerns confidently and see actions taken as a result.
•Support structured staff consultation and union liaison processes, helping ensure they are well-organised, transparent, well-documented and conducted in line with Sustain's policies and recognition arrangements.

Governance, compliance and risk management
•Develop and update key resources, contributing to useful reference sets such as the Staff Handbook, Recruitment Handbook and Line Managers Handbook, including overseeing production, maintenance and updating of all policies, procedures and guidance relevant to operations and people.
•Ensure Sustain complies with all employment, health and safety, data protection, charity legislation and statutory guidance including filing at Companies House and maintaining organisational records with the Charity Commission, and managing the risk register and internal policies tracker.

•Ensure adherence to health, safety, diversity and safeguarding procedures in the office, in hybrid working and for events and activities; undertaking comprehensive risk assessments for events and activities; and ensuring appropriate risk mitigation, staff communication and updates to guidance.
Other
•Potential for this role to line-manage one or more member of staff, volunteer, paid intern and/or external consultant, offering 1-to-1 support for objective-setting, work delivery, coaching and pastoral matters.
•Any other reasonable tasks and duties, agreed with the Chief Executive, consistent with the nature and level of the role.

Person specification / What we’re looking for:

Qualifications and requirements
•Significant experience operating at a senior level in a people, HR, operations or an organisation development role, including responsibility for organisational systems and staff management. [E]
•Experience of working in a charity, not-for-profit, campaigning, membership, alliance or other values-led organisation. [D]
•Demonstrable commitment to the operations and people role through a relevant qualification, training or other continuing professional development (CPD). [D]
 

Experience
•Significant experience leading organisational, people or operational improvement and advising senior decision-makers. [E]
•Developing skills and learning plans, and commissioning and/or delivering learning opportunities including training, workshops, facilitation and/or coaching. [E]
•Managing employment contracts to improve employee information and job security, especially where funding is short-term and project-based, with insights into good practice. [D]
•Delivering training and/or guidance to improve people-related functions to be delivered by line managers. [D]
•Working in a unionised organisation. [D]
Skills, abilities and attitudes
•Confidence and experience to take a leadership role on operational and people matters, working with the Chief Executive, Trustees and senior managers. [E]
•Strong problem-solving skills, and negotiation skills and the ability and confidence to provide insightful and constructive proposals and advice. [E]
•Excellent project management skills. [E]
•Aptitude for managing financial information and budgets. [D]
•Ability to communicate clearly and sensitively in writing and verbally, including on complex, confidential or contentious matters. [E]
•Proficiency with computer software and records management. [E]

Knowledge
•Knowledge and experience of end-to-end management of staff team members and their development: recruitment, induction and probation; learning experiences, skills and training; personal and career development; performance management; support for health and wellbeing; and HR processes. [E]
•Sound knowledge of UK HR and employment rules and statutory guidance, and their implementation in good practice. [E]
•Knowledge of IT, online and practical systems for improving processes and efficiency. [D]
 

Attitudes and personal qualities
•Highly organised and self-motivated, with the ability to work flexibly, independently and meet deadlines; whilst having the judgment to know when and who to consult before proceeding. [E]
•High integrity, with a professional, diplomatic, values-led, solutions-focused and collaborative approach to working with individuals and a wider team. [E]
•Commitment and ability to work at our office in East London regularly. [E]
•Demonstrable commitment to equity, diversity, inclusion and racial justice. [E]
•Commitment to the mission and values of Sustain, and an interest in healthy and sustainable food and farming. [D]

Application closing date: Monday 14 September at 5pm (BST)

First stage interviews will take place (via Zoom) on: Wednesday 23 September 2026

Second stage interviews to take place in-person (London office) on: Wednesday 30 September 2026

Early applications are encouraged.

For any queries, please contact our recruitment team.

Make a difference every day by helping a growing autism charity deliver the very best support for autistic people and their families.

Space4Autism is looking for an experienced, organised and people-focused Business & Operations Manager to help drive our organisation forward and ensure everything behind the scenes runs effectively.

Space4Autism has been a lifeline for autistic individuals and their families across Cheshire East since 2005. What started as a parent-founded, volunteer-run charity has grown into an organisation delivering over 4,000 activities a year - social clubs for children and young people, parent and carer support, services for autistic adults, an autism-friendly community café, a charity shop offering work experience for autistic adults, training and workshops, and space for private hire. Everything we do is guided by one simple promise: we listen, we help, we care. 

Now, as we grow, we need someone who can help us grow well - a Business & Operations Manager who will work hand-in-hand with our CEO to keep the organisation running smoothly, sustainably, and with the same care we bring to every family we support. 

The opportunity…

This is a hands-on senior leadership role for a pragmatic, confident operator who's just as comfortable in a budget spreadsheet as they are supporting a team, and who genuinely wants their work to change lives. You'll be a trusted partner to the CEO, taking ownership of the day-to-day so that strategy turns into action - across business planning, finance, funding, people, operations, and governance.

You'll report directly to the CEO and line manage the whole Space4Autism team, giving you real influence over how the charity runs and grows.

What you'll be doing…

Business planning & strategy: help shape, implement, and monitor our business plan, turn strategic goals into clear action plans, and keep leadership priorities, projects, and timelines on track. You'll attend Trustee Board meetings and bring your insight, challenges, and ideas to the table.

Budgets & finance: support budget planning, monitoring, and reporting, and keep a close eye on spend so we stay financially sustainable, working alongside our finance team and external accountants.

Funding & income: help drive our funding strategy and income diversification, track grant requirements and deadlines, and coordinate funding applications and stakeholder communications.

Operations: own the smooth running of the organisation day to day: improving systems and processes, spotting operational risks before they become problems, and supporting governance and compliance.

People Management & Leadership: line manage the whole team, lead on recruitment, and support onboarding, performance, and development, building a working culture that's positive, collaborative, and accountable.

Policy & governance: develop and maintain our policies and procedures, keeping us compliant with legislation and best practice, and supporting our wider governance and compliance reporting.

What we're looking for…

· Strong business management and operational leadership experience

· Proven financial and budget management capability

· Experience managing people, teams, and organisational processes

· Sound knowledge of governance and compliance, including regulatory frameworks, safeguarding, and best practice

· Somebody who is able to occasionally attend off-site fundraisers and other events outside of core working hours

· A track record of supporting organisational growth — scaling services, managing change, building capacity

· A confident, pragmatic decision maker with sharp problem-solving skills

· Excellent organisational skills and the ability to juggle competing priorities

· A hands-on style that works both strategically and operationally

· Strong communication and stakeholder management skills

It would also be great if you have…

· Experience building strategic relationships and partnerships

· A background in the charity, healthcare, or NHS sectors

· Knowledge of charity governance, safeguarding, or regulatory frameworks

· An understanding of autism services or neurodiversity-informed practice

· Experience working in a growing organisation or service environment

You'll fit right in if you're…

Proactive and solutions-focused, calm under pressure, a collaborative leader with a strong sense of accountability and integrity and genuinely passionate about improving outcomes for autistic individuals and their families.

What you’ll get in return…

· Salary of £38,000 - £42,000 DOE

· Enrollment into employee pension scheme

· 31 days holidays including bank holidays

· Wellbeing social days

· Charity discount scheme

Ready to apply? Here’s what you need to know…

Please submit your most up to date CV via this advert. It is highly desirable that you also attach a cover letter to highlight your relevant experience and motivations for wanting to join Space4Autism.

Suitable candidates will be contacted for an initial telephone discussion prior to final shortlisting. Those shortlisted will be invited to attend a competency-based interview where you will also be tasked with preparing a short presentation.

If you are successful in the competency-based interview, you will be invited to attend a final meeting with the CEO to ensure you align and to answer any questions you may have about the role and the charity.

We are anticipating a high volume of applications for this role and while we will endeavor to respond to all applications, if you have not been contacted prior to the closing date, please assume you have not been successful on this occasion.

Disability Confident Employer

Space4Autism is proud to be a Disability Confident Employer (reg no. DCS021234). We guarantee an interview to any disabled applicant who meets the essential criteria for this role, as set out in the job specification.

If you'd like to apply under this scheme, please let us know by stating this clearly on your CV / covering letter and telling us that you wish to be considered under the Disability Confident scheme. You're welcome to share as much or as little detail about your disability as you're comfortable with, we only need enough information to confirm you meet the criteria.

If you're invited to interview, please also let us know of any reasonable adjustments you'd need to take part. For example, accessible interview arrangements, extra time, alternative formats for materials, or a different interview format. You can tell us this at the same time as applying, or at any point once you've been invited, and it won't affect your application in any way.

#BusinessandOperationsManager

#BusinessandOperations

#OperationsManager

This role is central to strengthening WinACC’s financial sustainability, operational effectiveness, and ability to scale its climate impact across the region.

Winchester Action on the Climate Crisis (WinACC), established in 2007,  is a local charity with a big ambition. We want to see a world where nature and people thrive in harmony together. Working closely with the Executive Director you will translate our strategy into effective operational delivery.

The COO will maintain WinACC’s finance and operating systems, and core organisational infrastructure, ensuring WinACC is financially robust, compliant, and able to scale its impact. They will play a proactive role in fundraising, managing the administration of existing grants, fundraising pipeline and supporting colleagues with new applications.

This is a new post, and presents an opportunity for someone to come in and make a real difference in an exciting new chapter in the development of WinACC. As we navigate change in Hampshire through local government reorganisation and creation of a new combined strategic authority, we aim to ensure WinACC is a robust and well resourced organisation to maintain the momentum of climate action.

The role requires sound judgement, and a proactive, hands-on approach, with a willingness to engage in both strategic planning and day-to-day operational matters. Given the nature of the organisation and the size of the team, the successful candidate will also need excellent interpersonal skills and the ability to work collaboratively and effectively as part of a small team. They will be expected to build strong working relationships, communicate clearly and sensitively, and contribute positively to a supportive and conscientious working environment.

A detailed job description outlining responsibilities is available on our website.

Your skills and qualifications

• Successful experience as a COO or similar role. 

• Experience in financial management and reporting, including budgeting and forecasting.

• Knowledge of UK charity law, regulations, and best practices.

• Strong problem-solving, critical thinking and strategic planning abilities.

• Success in fundraising.

• Risk management knowledge and experience.

• Highly developed interpersonal skills.

• Excellence in written communication.

• Commitment to WinACC’s mission and values.

To apply:

Please send us:

• a CV 

• a covering letter explaining why you think you would be a good fit for the role

• a completed equal opportunities form

Closing date midnight on 24th September 2026. Interviews early October.

The role

The People Operations Manager will be responsible for developing and embedding effective people, operational and organisational practices across The Carers’ Centre. The role will combine strong HR practice with a practical understanding of how the organisation operates, ensuring that managers have the tools, processes, guidance and confidence they need to lead effectively.

A key focus of the role will be developing clear and consistent ways of working, including policies, procedures, standard operating procedures and management guidance, and supporting managers to embed these in day-to-day practice.

About you

You are an experienced people and operations professional who enjoys making organisations work better. You have or are working towards completing your CIPD level 5 qualification. You combine strong HR knowledge with practical operational judgement and are confident turning policies, requirements and ideas into clear processes that people can use. You are organised, proactive and confident building positive relationships with managers, staff and external partners.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers, from as young as 5 years old. We enable our community to maintain and improve their health and wellbeing, stay in control of their caring role and connect with others in a similar position. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references. We are committed to providing services that embrace diversity and promote equality of opportunity.

Why join us?

· We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which come with free parking, and to work from the comfort of your home.

· With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.

· By joining The Carers’ Centre, you’ll be part of strong and dedicated team, where collaboration and support is at the heart. We’re all in this to make the world a little better.

· As a small but powerful local charity, we rely on digital innovation. You’ll have access to a large suite of digital tools to support you to make the biggest impact in your role.

· As well as all this, you will receive a 5% pension contribution, generous sickness pay and 25 days annual leave plus bank holidays and an additional wellbeing day as well as discounts through an employee discount scheme. In addition, you will also get an additional day of annual leave each year, for 5 years.

Key responsibilities

Human Resources

· Work with the Senior Management Team and People Sub Group in the development and implementation of a People Strategy.

· Ensure staff and volunteers receive relevant and timely training in line with organisational plans and commissioned contracts.

· Lead on supporting day-to-day performance management throughout the whole employment lifecycle.

· Be the first point of contact for HR queries from staff and managers.

· Monitor, report and respond to changing wellbeing needs of staff and volunteers.

· Serve as a point of contact between the charity and Stone King (or similar HR legal advice), Occupational Health, Access to Work and SafeHR.

Line Management

· Manages the administration and volunteer officers to help them maximise their potential and effectiveness.

· Provide guidance and clarity around priorities and goals, ensuring work plans are achieved.

Compliance

· Work with the Deputy CEO to ensure the charity is legally compliant in relation to all aspects of employment, equality and health and safety legislation.

· Ensure that policies and procedures are developed, maintained, and applied across the organisation.

· Provide guidance and support to staff to maintain compliance.

· Help the Health and safety lead to ensure risk assessments are up to date and ensure relevant actions are taken to mitigate risks for our premises and services.

· Work with the Data Protection Lead to ensure the charity’s day-to-day compliance with Data Protection policies and procedures.

Operational Practice

· Develop, document and embed effective organisational processes and ways of working, working with managers to ensure they are practical and consistently applied.

· Develop and maintain Standard Operating Procedures (SOPs), guidance and templates for key organisational processes.

· Identify opportunities to improve efficiency, consistency and quality, making practical recommendations to the Deputy CEO.

· Support the implementation of organisational changes and new ways of working, ensuring that managers and staff understand their responsibilities.

· Build managers’ confidence and capability through practical advice, coaching and training on people management and organisational processes.

· Develop and deliver guidance or training for managers where common issues, new processes or changes in practice are identified.

Administration

· Oversight of the charity admin function.

· Maintain HR records using Safe HR.

· Process DBS checks.

· Provide HR KPI’s to the Deputy CEO on a monthly basis.

· Working with the CEO and Deputy CEO to undertake quality assurance assessments as agreed in the organisational plan.

· Provide admin support to the People Sub-Group.

Finance

· Work within agreed budgets.

· Contribute towards funding applications as appropriate for the role and provide relevant feedback for funders.

General

· Stay informed and regularly raise staff awareness of changes in employment legislation and Health and Safety 

· Adhere to the Carers’ Charter.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Ensure that you adopt good practice within the Carers Trust network.

· Ensure that you work within The Carers’ Centre policy framework.