Operation jobs

Essential

• Experience monitoring performance, KPIs, or service outcomes.
• Ability to manage multiple projects effectively.
• Strong communication and interpersonal skills.
• Good IT skills including Microsoft Office and data management systems.
• Commitment to the mission and values of Luton Foodbank.
• Educated to degree level or equivalent professional experience.
• Full UK driving licence and access to a vehicle.

Desirable

• Experience working within the charity sector.
• Knowledge of safeguarding and compliance requirements.
• Experience supporting funding reports or monitoring returns.
• CIPD qualification or relevant HR training.
• Experience in community or social welfare services.
• PRINCE2 Foundation qualification.

Benefits

• Flexible part-time working arrangements
• Pension contribution
• Training and development opportunities
• Opportunity to make a meaningful impact within the local community
• Supportive and values-driven working environment

Learn more about Luton Foodbank

• Find us on Bluesky, Facebook, Instagran, LinkedIn, Mastodon, Threads, TikTok, X, and YouTube.

A fantastic opportunity has arisen for a Finance and Operations Manager with a human rights charity on a full-time, 12-month FTC (maternity cover) basis. As Finance and Operations Manager, you will lead the charity’s finance and operations functions, ensuring strong financial stewardship, smooth organisational operations, and a supportive, compliant environment for staff and Fellows.

You will work closely with the CEO, Treasurer and Board, bringing the charity’s values into action in a fast-moving organisation responding to global crises.

There is hybrid working in place with this organisation with a minimum of 2 days per week required in their London office.

As Finance and Operations Manager, you will:

- Oversee budgeting, forecasting, cashflow and financial controls

- Lead audits, manage banking relationships and ensure transparent reporting

- Strengthen operational systems, compliance, data protection and digital tools

- Support recruitment, onboarding, HR policies and staff wellbeing

- Manage a small finance/operations team and key external providers

The successful applicant will:
- Have significant demonstrable experience in finance and operations within the charity sector, in a similar role
- Be part qualified (ACA, ACCA, CIMA etc) or equivalent

- Have experience of managing compliance areas such as data protection, cyber security, insurance and risk

- Have a proven track record in budgeting, forecasting, cashflow management, and financial modelling

- Have experience with managing or leading a small team
- Have excellent communication skills, both written and verbal

If this sounds like you and you're keen to hear more, please do get in touch ASAP!

Please note, only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About Care4Calais

Care4Calais (C4C) is a volunteer-based charity providing essential aid and support for refugees in northern France and the UK. We support through on-the-ground assistance, and advocate for a fair asylum system - including safe routes to the UK with refugee rights on arrival.

We work alongside people seeking safety to ensure access to daily essentials, and fill gaps where state support is not provided. We are here for everyone attempting to navigate the complexities of claiming asylum in the UK - providing access to justice, and practical, welcoming support. We also communicate to the public the need for action in support of refugees. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.

In northern France we operate year round from Calais, providing warm clothing, shoes, shelter, services, and assistance to refugees living in appalling conditions.

Across the UK we collect and distribute clothes and other essential items, and provide social support and interaction including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. We are a community with the shared goals of creating a just asylum system, and a fair and welcoming society for all refugees.

Our work involves organising successful campaigns against racist UK government policies, such as the Rwanda plan and the use of barracks as accommodation for people seeking sanctuary.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the role

The UK Operations team provides essential psychosocial support to people seeking safety through practical services; such as running distributions, delivering English classes and drop ins, as well as activities to promote wellbeing such as trips and sports activities.

The UK Field Operations Manager will be responsible for managing our operations in London, working as part of the UK Field Operations Team to support large teams of grassroots volunteers to provide essential support to people seeking safety. 

You will need to onboard and motivate volunteers through continuous engagement and support to ensure that proper safety procedures for effective  distributions and activities are in place, well communicated, and consistently applied. The performance of each region and team needs to be regularly assessed and action taken to build capacity and skills where needed. Successful Field Operations Managers will build networks with local charities, community groups and Local Authorities to help grow and develop the operations of the local Care4Calais volunteer teams. As an operation, continuous improvement through research, learning and development of practices and policies will be critical. The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, a strong team player and excels working in a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity, strong interpersonal skills, and the ability to communicate with a diverse group of people. You will be part of Care4Calais’ core team in the UK and will report directly to the Chief Operations Officer. 

This is a fantastic opportunity to join a highly committed team dedicated to improving the lives of those seeking safety.

 Key Responsibilities

Your responsibilities will include, but will not be limited to:

• Providing core operations support for Care4Calais’ operations in the UK (specifically London), working to build capacity and support volunteers in their activities. This includes supporting with setting up and running clothing distributions, drop-in sessions, trips and activities as well as supporting volunteers offering guidance and information to individuals.

• Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations. 

• Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.

• Managing and supporting large teams of dedicated volunteers supporting people seeking safety.

• Being involved in ensuring that safeguarding procedures are followed in your teams.

• Volunteer onboarding and induction, and continuous volunteer management.

• Develop and deliver training to volunteers.

• Regular in-person visits to the volunteer teams you manage in London. 

Person Specification

Essential Skills and Experience: 

• Clear leadership ability, with the capability to act with initiative and drive;

• Proven project management skills;

• Strong commitment to the rights of people seeking safety;

• Commitment to Care4Calais' values and mission, including anti-racism;

• Hands on, operational, dynamic and enthusiastic;

• Team worker with good communication and people skills;

• Self-motivated and used to managing multiple priorities to meet deadlines;

• Able to build positive relationships with a range of stakeholders including those from displaced communities, Local Authorities and other charities;

• Ability to respond to the fast-changing and dynamic nature of the UK asylum system, always prioritising the needs and desires of the communities we support;

• Excellent verbal and written communication skills;

• Ability to work on Google Workspace and Office 365.

Desirable Skills and Experience:

• Experience leading and managing volunteer teams from varied backgrounds

• Experience working/volunteering supporting people seeking safety 

• Experience in making grant applications/fundraising experience and managing budgets

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.

Please note: While day-to-day this is a remote role, you will be expected to conduct semi-regular visits to the local volunteer teams in the areas you manage (London). You must therefore be willing to travel, and you will be supported in doing so.

Applications

Please provide a short cover letter/personal statement that explains why you are suitable for this role and why you want to work for Care4Calais, and answer the short application questions.

The successful applicant will be provided with the induction and training needed for them to succeed in the role.

Please note that we receive a high number of applications and are a small internal team. If you do not receive a response in the first round, it means you have not been selected.

We understand that AI can be a useful tool, however we ask that you do not use it for this application as we want your application to be personal to you. 

Equality & Safeguarding

Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.

Care4Calais is committed to safeguarding, so our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values that align with our commitment to an organisational culture that promotes safeguarding.

Lived Experience Inclusion

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system. As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment.). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

We’re seeking a highly organised, proactive Operations Coordinator to help keep our work running smoothly behind the scenes. This is a varied role supporting colleagues across teams, maintaining key systems and trackers, and helping ensure processes are clear and effective.

Pause works alongside women at risk of having children removed from their care, helping them improve their lives and influencing the services and systems that affect them. Our vision is a society where women who experience child removal receive the support they need so it never happens more than once.

You’ll provide high-quality operational and administrative support to the national team, monitoring shared inboxes, maintaining accurate records, supporting project and funding tracking, and helping ensure effective use of our case recording system.

This role suits someone who is detail-oriented, digitally confident and comfortable managing competing priorities. You’ll collaborate across teams, using strong communication and coordination skills, while taking ownership of your work and adapting to changing needs.

You’ll be part of a small, supportive team, where everyone takes a flexible and collaborative approach to work and is committed to improving outcomes for vulnerable women. 

Head of Development Operations
London School of Hygiene & Tropical Medicine
Location: London, UK 
Salary: £53,317 - £61,034 pa plus benefits

The London School of Hygiene & Tropical Medicine (LSHTM) is one of the world’s leading public health universities.  Our mission is to improve health and health equity in the UK and worldwide; working in partnership to achieve excellence in public and global health research, education and translation of knowledge into policy and practice.

LSHTM have 3,300 staff based around the world with core hubs in London and at the MRC Units in The Gambia and Uganda. Our outstanding, diverse and committed staff make an impact where it is most needed, deploying research in real time in response to crises, developing innovative programmes for major health threats and training the next generations of public and global health leaders and researchers.

Philanthropy is critical to us achieving our mission, and our Development and Alumni Relations department develops and supports relationships with a growing body of supporters and  community of over 30,000 alumni in over 180 countries around the world. 

As we scale up the role of fundraising at LSHTM, we are recruiting 3 senior specialists to work closely as part of the department’s leadership team in providing strategic and tactical direction of key areas of our work as our Heads of Development Operations, Trusts & Foundations, and a new area – Corporate Partnerships.

As our Head of Development Operations, you will report to the Director of Development & Alumni Relations and bring first-class knowledge and experience of best practice and strategy in fundraising operations.  As an outstanding operator, with a proven track record of developing and implementing critical support functions for a successful Development team, you will thrive within a busy environment and enjoy leading a people or teams. You work well with fundraising and engagement colleagues, and enjoy the collaborative process of turning a strategy into reality.  Key to your success in this role is the practical and consultative approach you will bring, along with your ability to think laterally and creatively to achieve the Department’s and School’s goals.

If you believe you have the skills, aptitude and commitment to our purpose, we would like to hear from you.  We are partnering with Richmond Associates on this campaign.  To view the information pack for this role please visit their website to download a detailed information pack and to arrange a confidential discussion with Sonja Dunphy, Managing Director or Nicola Reames, Senior Consultant.

Closing date for applications: 09:00 on FRIDAY, 26 JUNE 2026

MumsAid is an award-winning, small but growing charity. Following our successful application to the Propel fund, we are now recruiting an Operations & Programmes Manager who will lead delivery of a new long-term systems change programme supporting young mothers, whilst also providing operational leadership across the organisation to support our development.

You will be a key member of the Senior Leadership Team, working closely with our CEO and other senior colleagues to ensure excellent project delivery and strong organisational foundations that support our growth.

This senior role requires exceptional organisational skills, strategic thinking, emotional intelligence, confidence in multi-agency spaces and a deep commitment to equity and co-production.

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO
• Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home)

We are a passionate, dedicated team doing vital work to support people bereaved by suicide in the UK. As we enter our next phase of growth, we are looking for a skilled Finance & Operations Specialist to keep our engine running smoothly.

This is a hands-on role responsible for maintaining the charity’s financial health and regulatory compliance, and ensuring our team has the tools and environment they need to deliver our vital services safely and effectively.

If you like numbers, thrive on efficient processes, and want your daily work to make a real difference, we would love to hear from you (even if you don’t feel you have all the skills or experience mentioned in the accompanying job description).

An exciting opportunity has come up to oversee the operational management and delivery of our burgeoning volunteer-led music and mental health charity. We are looking for a new Community & Operations Lead who has a track record of working holistically and empathetically in line with best practice to effectively manage and grow our services at an operational level; support the ongoing safe recruitment and retention of volunteers through our volunteer pathway; build and support community engagement; manage our two studio sites; and design, develop and manage exciting projects informed by our community members’ vision in collaboration with the Strategy & Fundraising Lead.

Our new Community & Operations Lead will be a calm and reassuring presence with a track record of facilitating positive working relationships, co-productive and person-centred approaches, and intersectional working in order to support our work addressing local health inequalities and reducing the health, social and financial barriers to creativity and support that local people face.

Seed Studios is a music and mental health charity based at Old Trafford Wellbeing Centre and Broomwood Community Wellbeing Centre working with adults aged 18+. From our centres, we support positive mental health and culture in Trafford through...

• our weekly volunteer-led Community Music Wellbeing Workshops, in which adults learn new instruments and disciplines in sessions proven to improve confidence, skills, connections and mental & emotional wellbeing
• our 1-to-1 music tuition and peer support which compliments support that individuals receive from our Trafford, Manchester and Salford health partners
• our inspiring and community-building events such as Open Mics and our annual Celebrate Seed Studios event
• our innovative partnership programmes, like our monthly workshop series with older adults charity String of Hearts, and our fortnightly In Harmony workshops in partnership with Dementia Disco and Trafford Choices.

In 2025, We enabled over 800 hours of free volunteer-led sessions with an annual footfall of over 2500 as well as 24 hours of free, 1-to-1 music tuition support for referrals from our health partners every month.

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

This is a pivotal role at National Numeracy, helping to ensure our people, systems and processes enable the
successful delivery of our mission to improve numeracy across the UK.

As a key member of the operations function, you will work closely with the Operations & Impact Director to
strengthen organisational effectiveness, support colleagues across the organisation and help drive
continuous improvement in the way we work.

During this maternity cover period, a particular focus will be supporting the ongoing development and
adoption of our CRM and operational systems, ensuring they provide robust information, efficient processes
and an excellent user experience. You will also play a central role in maintaining effective governance,
supporting our people practices and helping to foster a positive, inclusive and high-performing organisational
culture.

This role is ideal for someone who enjoys improving systems, enabling others to do their best work and
helping mission-driven organisations operate effectively and sustainably.

The postholder will also provide line management and support to one team member, helping to ensure their
development, wellbeing and contribution to organisational objectives.

The role is a maternity leave cover with an ideal start date in August 2026 and an anticipated end date of
31st July 2027. It would be suitable for either 4 or 5 days per week.

Operations Coordinator (maternity leave cover)​

We are recruiting a fixed term Operations Coordinator (maternity leave cover) to join our team. This role will be responsible for coordinating our Finance and HR administration as well as providing Executive Assistant support to the Director.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol,
• have experience of Finance and/or HR coordination, with excellent organisation skills
• have excellent time-management, attention to detail and be a skilled and effective communicator, both in writing and orally, with a range of people and agencies
• be proactive, self-motivated and confident to take initiative
• enjoy working as part of a small and busy team

The Job description, person specification and application form are available below. 

If you have any questions, please contact us using the HR email address in the application form and please share with anybody you think might be interested in joining our brilliant team!

• Closing date: Tuesday 30th June 2026 
• Interviews: Wednesday 22nd July 2026
• Start date: Week beginning 7th September 2026

Looking for a varied, hands-on role where you can shape both IT and operations?

Job role: IT & Operations Manager
Location: Surrey, South East England (onsite)
Hours: 35 hours, Monday–Friday
Salary: Up to £40,000 excellent benefits
Contract: Permanent

This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation.

We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit.

The role:
 
This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety.

Key responsibilities

• Lead IT operations alongside the external MSP, including service levels, escalations and performance management
• Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management
• Oversee contracts, suppliers, renewals and cost control across operational services
• Support the running of 8 offices and properties, including leases, maintenance, security and office moves, working closely with external third parties
• Manage a fleet of 80 vehicles, including compliance, renewals and line management of the Fleet Administrator  
• Support key business projects including systems replacement, office moves and fleet renewal

About you

• IT Management experience in a similar roles within charity, education or the public sector
• Strong hands-on IT experience, ideally within a Microsoft 365 environment
• Experience managing or working with an MSP and holding them to account on service delivery
• Confident managing suppliers, contracts and budgets
• Strong Excel and numerical skills
• Organised, proactive and comfortable juggling a varied workload
• Able to balance technical IT work with broader operational responsibilities

 
This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose.
 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

TECHNICAL OPERATIONS ANALYST

Hands-on technical role with Scripture Union, helping the church share Jesus with the next generation.

Why work for Scripture Union?

• A mission-led role within a national Christian movement reaching children and young people
• 23 days annual leave plus bank holidays
• Generous pension scheme (up to 12% employer contribution) with optional Salary Sacrifice
• Enhanced Maternity & Paternity leave, life insurance, Permanent Health Insurance, option to join BUPA Healthcare
• Excellent Employee Assistance Programme
• Free Bible Reading notes and staff discount on other resources
• A supportive, faith-filled team environment where your work has eternal impact
• Location: Hybrid/Milton Keynes MK15 0DF (min 2 days onsite per week)

Scripture Union is a national mission-movement creating opportunities for children and young people to explore the Bible, respond to Jesus and grow in faith. Working through churches, Mission Enablers and a growing network of Faith Guides, Scripture Union supports local people on the ground to connect with the next generation in ways that make faith real.

Sitting within the Digital Solutions team, the Technical Operations Analyst makes sure the technology that underpins the movement works as it should. You’ll be the day-to-day operator of the Microsoft tech stack, the first port of call for staff and volunteer tech queries, and the bridge between Scripture Union and its third-party technology partners.

In this role, you’ll have the opportunity to:

• Own and improve our core digital platforms, keeping cloud services, collaboration tools and file sharing running smoothly
• Be the friendly first point of support, helping staff and volunteers solve issues quickly across systems, websites and apps
• Work hands-on with partners and suppliers to resolve problems and keep services reliable and responsive
• Help shape smarter digital solutions, contributing to low‑code tools, databases and key third‑party systems
• Play a full part in the life of Scripture Union, supporting secure, compliant systems while collaborating closely with the Digital Solutions team

This role is ideal for someone with a strong grounding in the Microsoft tech stack, a calm and methodical approach to problem solving, and the patience to translate technical concepts for non-technical colleagues.

This role is subject to a Basic DBS check.

For further details please have a look at the candidate pack.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practising Christian.