Operation jobs

To support the smooth running of HR, administration, IT coordination and organisational events. The role works closely with the Business Operations Manager, the Director of Finance and Business Operations and colleagues across the charity to ensure a positive employee experience and effective internal systems.

Prospectus is delighted to be partnering with our client, a Brixton-based creative hub and Arts Council National Portfolio Organisation. The organisation is a music, media and technology centre supporting young people and adults to explore creativity, develop skills and improve wellbeing.

We are looking for an experienced finance professional to join the Senior Management Team and provide confident financial and organisational leadership. Working closely with the CEO, Treasurer and wider Board, you will lead budgeting, forecasting, management reporting, financial controls, funded-programme finance, risk and the year-end process. You will also provide proportionate leadership across people systems, governance, contracts and organisational operations.

This is a senior role, but it is also genuinely hands-on. 

Alongside this, we are looking for someone who will thrive on helping to lead the operations of a busy, vibrant cultural centre, ensuring that the systems, people, contracts and resources underpinning our programmes, studios, building and events work smoothly, safely and effectively. 

You will provide oversight of health and safety, compliance, organisational risk and business continuity, working closely with the colleagues and external specialists responsible for day-to-day delivery. This is a senior role, but it is also genuinely hands-on.

The right person for this role:

• Has strong financial leadership and practical management-accounting experience in a small or medium-sized organisation
• Can explain financial information clearly to colleagues and trustees, helping them understand the organisation’s position, risks and options
• Moves comfortably between strategic thinking and detailed delivery
• Brings sound judgement, integrity, curiosity and a collaborative approach
• Cares about Raw’s purpose and the communities we serve; and 
• Enjoys being part of a close-knit team and is happy to roll up their sleeves and get involved in Raw’s gigs, events and wider organisational life.

Direct charity-finance experience would be useful, but it is not essential. We welcome applicants from other sectors who can demonstrate transferable experience of multiple income streams, projects, contracts or cost centres. We are not looking for a particular accountancy qualification; relevant experience, practical expertise and the ability to fulfil the role are what matter.

We welcome applicants from diverse backgrounds and especially encourage applications from those who reflect the lived experiences of the South London communities we serve.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Shannon Sanderson at Prospectus.
 

£63,079-£68,803 pa (starting salaries are offered at the minimum of the band and are non-negotiable)
Whitechapel, London with hybrid working (1-2 days per week in office)

Our work is all about realising the benefits of change. As our certified B Corps embark on or continue their journey of transformation, we too must evolve to deliver an exceptional, seamless service.

This is your chance to provide inspiring leadership through the challenges and opportunities of change. It isn’t just about effective management of teams, processes and projects on paper. It’s about how you do it in practice. We believe in bringing trust, inclusiveness, integrity, balance – and a passion for contributing to the long-term wellbeing of people and the planet. We believe you’ll bring your own unique take on that.

B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. 2,500 of those businesses are in the UK. Find out more on our website.

As Head of Certification Operations, you’ll lead the process for certifying companies applying to become B Corps, ensuring your team delivers the best possible experience. You’ll also steward our transition to a new set of certification requirements, ensuring we successfully transform our processes and ways of working to realise the huge potential created by this change to our Standards.

• Lead, motivate and develop the Certification team.
• Deliver processes that fully support companies to meet their certification requirements.
• Ensure a cohesive, well supported customer journey, with needs identified, continuous improvements delivered and problems resolved before they impact the experience.
• Monitor the certification and recertification pipeline, planning resources accordingly.

Please refer to the job description for full requirements for this role HERE.

The kind of things we’re looking for…

• Ability to successfully lead, motivate and develop a team to bring out the best in everyone –ideally with previous effective team management in a customer service environment.
• Ability to lead through change and uncertainty in order to go further together.
• Ability to strengthen and implement strategies and clear processes for more effective work – ideally with understanding of a regulatory environment or accreditation processes.
• Track record of project management and coordinating plans spanning multiple functions.
• Strong data analysis and reporting skills – plus, ideally, knowledge of Salesforce or similar.
• Exceptional organisational skills, including the ability to prioritise and delegate.
• Excellent stakeholder management skills, with the ability to present complex concepts and communicate well both internally and externally.
• Good problem-solving, risk management and ability to drive process improvements.
• Ability to support and implement organisational change/transformation to raise the bar – ideally with experience of delivering transformation programmes.
• Strategic mindset, with the ability to manage multiple priorities in a fast-paced environment and to choose courage over comfort.
• A commitment to continuous improvement and how business can be a force for good.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

Visit our career site to learn about the application journey you can expect and for full guidance on how to apply. You can also read about the great colleague benefits available if you join our team.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

Closing date: 4th September 2026 at 11.59pm.

For almost 50 years, Animal Aid has been one of the UK's leading animal rights organisations. As we embark on an ambitious strategy to 2030, we're looking for an exceptional Head of People and Operations to help us build the organisation that will deliver our next stage of growth. 

This is a new and critical senior leadership role. While our mission is to create lasting change for animals, it is our people who make that possible every day. You'll help ensure Animal Aid is a supportive, high-performing and values-led organisation where staff can do their very best work for animals. 

Reporting to the General Manager and working closely with the CEO and Senior Leadership Team, you'll lead our people function, oversee HR strategy and operations, support organisational development, and play a key role in finance, governance and organisational effectiveness. 

We're looking for someone who combines strong HR leadership with excellent operational skills, strategic thinking and a genuine commitment to building positive workplace cultures. 

You'll bring: 

• Significant senior-level HR and people management experience 

• Strong knowledge of UK employment law and HR best practice 

• Experience developing policies, processes and organisational systems 

• Excellent relationship-building, communication and leadership skills 

• The ability to balance strategic thinking with hands-on delivery 

• CIPD Level 5+ (or equivalent experience) 

• Commitment to Animal Aid's aims and values, and sympathy with our ethical vegan position. 

This is a rare opportunity to help shape the future of a respected and influential not-for-profit at a pivotal moment in its development. 

Join us and help build the organisation that will power the next generation of progress for animals. 

Please note: Animal Aid cannot provide visa sponsorship, so applicants must have the legal right to live and work in the UK to be considered for this role. You must live in the UK and we are unable to pay any relocation costs.

First-round interviews will be held online the week commencing 14th September, with the second round held in person on 21st and 23rd September.

Head of Finance and Operations 

Salary: £45,000–£50,000 per annum, plus performance-related bonus of up to £5,000 per annum
Location: South London
Contract: Permanent, full-time
Hybrid working: Up to one day per week from home, with additional flexibility possible

We are working with an established arts and education charity to recruit a new Head of Finance and Operations.

This is a fantastic opportunity to join a small, ambitious organisation delivering a range of artistic, educational and community programmes. The charity receives income from a diverse mix of public funding, trusts and foundations, individual giving, sponsorship and commercial activity.

Sitting within the Leadership Team and working closely with the Director, this is a genuinely broad role encompassing finance, operations, governance, HR and organisational management.

A key part of the role will be leading the charity’s financial management and planning. You’ll manage the annual budget, produce quarterly management accounts and cash-flow forecasts, oversee VAT returns and work closely with external accountants and auditors on the year-end accounts and audit. You’ll also work with budget holders, senior colleagues, trustees and the Finance, Audit & Risk Committee to ensure strong financial management across the organisation.

We are particularly interested in candidates who have previous experience working within a small charity or similarly sized not-for-profit organisation. This isn’t a role where finance sits in isolation – you’ll need to be comfortable getting into the detail, working across different areas of the organisation and balancing strategic responsibilities with the practical realities of working in a smaller charity.

Strong charity finance experience will therefore be important. You’ll need to understand the complexities of restricted and unrestricted funding, be confident managing and reporting against different funding streams and have a good working knowledge of Charity SORP.

Experience of dealing with funders and their different reporting and monitoring requirements will also be particularly useful.

Alongside finance, you’ll oversee a varied operational remit including building and office management, HR processes, organisational policies and governance. You’ll also support the Board and committees, take responsibility for company secretarial duties and maintain relationships with key funders and stakeholders.

This role would suit someone who enjoys the variety that comes with working in a small charity – practical, organised and collaborative, with the confidence to operate at leadership and trustee level while still being happy to roll their sleeves up when required.

You don’t necessarily need to tick every box. We’re keen to hear from candidates with strong charity finance experience who can demonstrate the ability to manage a broad and varied remit.

The role sits on the Senior Leadership Team, reporting to the Charity Director. You will manage a General Manager and Freelance Bookkeeper.

Fully-qualified and part-qualified ACCA, CIMA or ACA candidates will be considered.

Please send your CV for further consideration.

Closing date: 10am, Monday 21 September 2026.

An opportunity to play a pivotal leadership role in a highly respected local charity that makes a real difference to people affected by cancer across West Berkshire.

As Director of Operations at Newbury Cancer Care, you will be at the heart of the charity, leading its day-to-day operations and working closely with the Board of Trustees, employees, volunteers, healthcare partners and the wider local community.

This is a broad, hands-on leadership role for someone who enjoys making things happen. You will provide direction and support to the team, ensure the charity operates effectively and responsibly, build strong relationships across our network and help ensure our services continue to meet the needs of local cancer patients and their families.

We are looking for a confident, compassionate and highly organised individual who can work independently, motivate others and comfortably move between strategic conversations and the practical realities of running a small charity. Experience within the charity sector would be particularly valuable, as would knowledge of charity governance, the NHS or fundraising, but equally important is an understanding of what it takes to lead a purpose-driven organisation where people and community are at the centre of everything we do.

For the right person, this is an opportunity to take on a genuinely varied and rewarding role with considerable autonomy and the chance to make a visible difference within the local community.

What you'll be doing

• Lead the operational management of Newbury Cancer Care
• Build strong relationships with trustees, volunteers, NHS teams and community partners
• Support the development of new services and future strategy
• Ensure the charity meets governance and Charity Commission requirements
• Manage budgets and financial reporting using Sage
• Lead and support volunteers, including recruitment and development
• Oversee office administration, communications and publicity
• Help identify fundraising opportunities and support community engagement
• Represent the charity at meetings, events and presentations
• Drive continuous improvement to ensure we deliver the very best support for local people affected by cancer.

About you

We're looking for someone who is equally comfortable thinking strategically and rolling up their sleeves to get things done.

You'll be:

• A self-starter who enjoys working independently
• An experienced operational or charity leader
• Comfortable working with a Board of Trustees
• A confident people manager with excellent relationship-building skills
• Organised, pragmatic and able to manage multiple priorities
• Financially confident, with experience using accounting software such as Sage
• A strong communicator with excellent networking skills
• Emotionally resilient and compassionate, with the ability to support people facing difficult circumstances
• Confident using Microsoft Office and digital tools, including social media.

We'd also love to hear from you if you have experience of:

• Working within the charity sector
• NHS or healthcare environments
• Charity governance
• Fundraising and community engagement.

Why join us?

This is more than an operations role.

It's an opportunity to lead a respected local charity that genuinely changes lives every day. You'll work alongside passionate trustees, dedicated volunteers and healthcare professionals, helping ensure people affected by cancer receive the support they need, when they need it most.

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO
• Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home)

Head of Alumni Engagement & Operations with Kingston University
£60,996 (negotiable) | Full-time (37 hours) | Hybrid working | Kingston upon Thames
 

Charity People is delighted to be partnering with Kingston University to recruit their next Head of Alumni Engagement & Operations.

Kingston University has spent over 125 years transforming lives through education, innovation and opportunity. With TEF Gold recognition across the board, and a Town House Strategy that's rewriting what a modern education looks like, we are focused on helping students develop the skills, networks and experiences to thrive throughout their careers. Integral to this ambition is our global community of more than 280,000 alumni, who's futures have been shaped by the university.

As Head of Alumni Engagement & Operation, part of the senior leadership team of our Development, Alumni Relations and Engagement (DARE) team, you will help us build lifelong relationships with our alumni to support future growth and success.

About the role:

We have a 3-year strategy in place to develop alumni engagement, increase participation and embed philanthropy more deeply across the University, with full support of senior leadership across the board. This is a fantastic opportunity to join our growing team and work with senior stakeholders across the University, to champion the role alumni can play in student success, employability, mentoring, partnerships and philanthropy, and develop a lifelong alumni offer.

Reporting in to the Director of DARE, you'll lead a broad portfolio including alumni communications, events, volunteering, individual giving, CRM, data insight and operational delivery.

About you:

We're looking for someone who understands the power of communities and relationships.

This is a broad leadership role spanning alumni engagement, communications, volunteering, individual giving, CRM, data insight and operational delivery. While experience within alumni relations or advancement in higher education would be valuable, we're equally interested in hearing from candidates from the charity, membership, fundraising, supporter engagement or relationship management sectors. What matters most is your ability to build communities, create meaningful engagement opportunities, use insight to drive decision-making and inspire people to connect with a shared purpose.

You'll be strategic enough to shape the future direction of alumni engagement at Kingston, whilst remaining hands-on enough to build relationships, spot opportunities and bring colleagues and stakeholders with you.

You'll bring:

• Experience developing and delivering successful alumni engagement, advancement, membership, supporter engagement or relationship-management programmes.

• A track record of building communities, growing participation and creating meaningful engagement opportunities
• Strong leadership skills and experience developing high-performing teams
• Confidence using insight, data and CRM systems to inform strategy and decision-making
• Experience overseeing communications, events, volunteering, supporter engagement or related activities
• An understanding of how long-term relationships can lead to advocacy, mentoring, volunteering, partnerships and giving

Most importantly, you'll believe that alumni engagement is about much more than communications and events. You'll be excited by the opportunity to help graduates become mentors, volunteers, advocates, partners and lifelong supporters of the University.

Benefits include

• Generous annual leave entitlement
• Excellent pension scheme
• Hybrid working (with a minimum of 50% of time spent on campus)
• Access to professional development opportunities
• A supportive and inclusive working environment
• The opportunity to shape a high-profile function at one of London's leading universities

Key Dates:

• Closing date: 9th September 2026 - we encourage not delaying your application.
• Interviews: 28th and 30th September 2026 (in person)

How to apply

Charity People are managing this search on behalf of Kingston University.

In the first instance, please send your CV to Glen at Charity People. If your profile matches what we're looking for, we'll be in touch with the full candidate pack and further details about the recruitment process.

We want you to have every opportunity to demonstrate your skills, ability and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Assistant Accountant – Operations & Control

Salary: £39,129.53 - £43,128.79

Location: National / predominantly remote working

MLC Partners is currently recruiting an Assistant Accountant – Operations & Control for a large, highly impactful organisation operating nationally across the UK.

This is a fantastic to develop a broad finance skillset offering exposure across several areas of finance, with responsibility for maintaining accurate financial records, supporting strong financial controls and helping ensure key finance processes operate effectively.

You'll gain hands-on exposure to multiple areas of financial control while working alongside experienced finance professionals within a collaborative, purpose-led organisation. The organisation is also committed to career development and progression, making this a strong opportunity for someone looking to continue developing their finance career.

The role is predominantly remote, with a national remit and connection to a regional business unit.

The Role

Reporting to the Financial Controller, you will work closely with colleagues across Finance and the wider organisation, supporting a broad range of accounting and financial control activities. In this role, you will gain exposure to cashflow and treasury, balance sheet control, fixed assets, audit, VAT and tax, insurance, credit control and regulatory reporting.

Your key responsibilities will include:

• Producing daily cash position reporting and supporting effective treasury and cashflow management.
• Completing bank reconciliations, investigating variances and ensuring transactions are accurately recorded.
• Supporting the preparation and maintenance of cashflow forecasts, including deposits and short-term investment balances.
• Supporting balance sheet reconciliations, ensuring balances are accurate, complete and appropriately evidenced.
• Assisting with fixed asset and lease accounting, including additions, disposals, depreciation, provisions and reconciliations.
• Maintaining accurate intercompany balances and resolving differences promptly.
• Supporting the preparation of statutory accounts and year-end audit, including working papers, audit requests and statutory disclosures.
• Preparing and supporting the submission of quarterly VAT returns and assisting with wider tax compliance requirements.
• Providing support across credit control and income processes, including monitoring aged debt and helping resolve queries.
• Contributing to continuous improvements across finance processes, systems and controls.

About you:

We are looking for someone with previous experience working within a finance or accounting environment, ideally with exposure to reconciliations, cashflow, month-end, audit or other operational finance processes.

You may be AAT qualified, approaching the final stages of ACCA, CIMA or ACA, or have equivalent experience. A good understanding of VAT and tax compliance is essential, while knowledge of financial controls, accounting standards and balance sheet accounting would be advantageous.

You will need:

• Has strong attention to detail and takes pride in producing accurate, well-controlled work.
• Is confident reconciling and analysing financial information and investigating discrepancies.
• Can manage multiple priorities and work effectively to month-end and audit deadlines.
• Has strong organisational and planning skills.
• Can communicate financial information clearly to both finance and non-finance stakeholders.
• Is proactive, solutions-focused and keen to identify opportunities to improve processes and systems.

If you're an ambitious finance professional who enjoys variety, problem-solving and taking ownership of your work, we'd love to hear from you.

Please get in touch with Sam at MLC Partners for a confidential conversation.

Doing Good Recruitment is proud to be partnering with Cornerstone Place on the appointment of an Operations and Project Coordinator.

At Cornerstone Place, we are seeking an exceptional candidate to join our growing team at an exciting stage of our development. This is a rare opportunity to work directly alongside our Co-Founders, helping to build and scale a multi-award-winning social enterprise tackling one of the UK's most urgent social challenges: the shortage of genuinely affordable homes for people in the greatest housing need.

The role is offered on a permanent basis, with flexible remote working and occasional travel for partner meetings, site visits and sector events across England.

Who We Are

Cornerstone Place is a multi-award-winning social enterprise with a bold ambition to transform how social housing is delivered in the UK.

We exist because too many people lack access to safe, stable and affordable homes. Through our Impact First Social Housing® model, we create 100% social housing with 0% profit, ensuring homes and the long-term value they generate remain focused on social impact rather than financial extraction.

Working in partnership with local authorities, charities and asset-locked housing providers, we develop homes that are environmentally sustainable, designed for long-term community benefit and built to support the people who need them most.

As we enter our next phase of growth, we are looking for someone who wants to help build an organisation capable of creating lasting systemic change.

The Role

Working closely with both Co-Founders, the Operations and Project Coordinator will play a key and highly varied role across strategy, project development, partnerships, operations and organisational growth.

You will help progress new housing projects, support strategic partnerships, conduct research and analysis, contribute to thought leadership activity and assist in developing the systems and processes that enable Cornerstone Place to scale its impact.

This is not a traditional support role. It is an opportunity to become a key contributor within a small and entrepreneurial organisation, gaining first-hand experience of how a mission-led organisation is built while helping drive meaningful work forward.

Day-to-day, you might be researching a new housing opportunity, preparing briefing materials for local authority partners, supporting partnership development, analysing policy changes affecting the sector, attending meetings with stakeholders, or helping design and improve the internal systems and AI-enabled tools that support our work.

As your experience grows, you will be encouraged to take ownership of projects and workstreams, helping turn ideas into action and strategy into measurable impact.

We understand that the areas of focus are somewhat unique to Cornerstone Place and that finding someone with direct experience across all elements of the role is unlikely. As well as appropriate experience we will also be evaluating applicants based on a wider set of criteria. We are looking for someone with values aligned to ours, a demonstrable ability to learn and implement new skills, the right attitude and a desire to get behind our mission. Your supporting letter (see below) will be critical in this regard.

About You

You are intellectually curious, highly organised and motivated by the opportunity to tackle complex social challenges.

You enjoy moving between strategic thinking and practical execution, are comfortable working in environments where priorities evolve, and are proactive in identifying ways to create progress and solve problems.

We are particularly interested in people who demonstrate:

• Are motivated by creating meaningful social impact
• Enjoy learning quickly and adapt rapidly and apply new knowledge effectively.
• Can improve workflows and identify practical solutions.
• Can communicate clearly and effectively with a wide range of stakeholders.
• Use technology confidently to improve efficiency, insight and decision-making

You do not need previous experience in housing to be successful in this role. We are open to candidates from a wide range of professional, educational and personal backgrounds.

You may be an early-career professional seeking exceptional development opportunities, or someone looking to apply transferable skills to a role with meaningful social impact. What matters most is your potential, values and commitment to our mission.

Our Commitment to Equity, Diversity and Inclusion

Cornerstone Place is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender identity, race, ethnicity, religion, sexuality or socio-economic background.

We believe diverse perspectives help create better solutions to complex social challenges and strengthen our ability to deliver meaningful impact.

We recognise that great candidates do not always meet every requirement listed in a job description. If this opportunity excites you and you believe you could contribute to our mission, we encourage you to apply.

How To Apply

We are partnering with Doing Good Recruitment on this campaign. Please click Apply to submit your up-to-date CV and a one page supporting letter following these guidelines.

In no more than one page, please outline why you would be keen to work at Cornerstone Place and what you could bring to the role. Where possible, please provide some examples across the following areas.

• Your motivation for creating meaningful social impact
• Enjoy learning quickly and adapt rapidly and apply new knowledge effectively.
• Improving workflows and identifying practical solutions.
• Communicating clearly and effectively with a wide range of stakeholders.
• Using technology confidently to improve efficiency, insight and decision-making

Using AI: We want to hear your authentic voice. If you use AI, it should only support clarity, flow, or correcting typos—not replace your own perspective. This is your opportunity to show your genuine motivation, passion, and real experiences

Do you want to play a key role in strengthening operational effectiveness within a respected international organisation?

We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions.

This is a varied and influential role that sits at the heart of the organisation, supporting strategic decision-making and ensuring robust systems, processes and controls are in place to support organisational objectives and strengthen organisational resilience.

Working closely with senior leaders, global teams and external partners, you will drive continuous improvement, support effective decision-making and help ensure operational services continue to meet the needs of staff and stakeholders in a rapidly changing environment.

The successful candidate will act as a trusted advisor to senior leadership, leading on key operational priorities whilst identifying opportunities to strengthen organisational effectiveness, mitigate risk and improve ways of working across the organisation.

Key responsibilities

Strategic Operations and Organisational Effectiveness

• Lead the development and continuous improvement of operational systems, policies, processes and tools.
• Identify opportunities to improve efficiency, strengthen controls and enhance organisational effectiveness.
• Support organisational planning, budget management and performance monitoring.
• Use operational insights, business intelligence and performance data to support decision-making.
• Contribute to the development and implementation of strategic organisational priorities.

Contracts, Partnerships and Supplier Management

• Lead on organisational contract management and oversight.
• Support donor, partner and supplier contracting processes.
• Manage partnership due diligence requirements and ensure compliance with organisational policies.
• Develop and maintain effective supplier relationships and oversee service performance.
• Support procurement activity, contract renewals and supplier reviews.

Governance, Compliance and Risk Management

• Support the development, implementation and review of organisational policies and procedures.
• Maintain operational risk registers and support effective risk management processes.
• Ensure compliance with organisational, legal and regulatory requirements.
• Oversee insurance renewals, claims administration and broker relationships.
• Support business continuity planning and organisational resilience initiatives.
• Ensure organisational records, documentation and knowledge management systems remain accurate and up to date.

Systems and Business Support Services

• Oversee key business support services and operational systems.
• Manage and support a small team, including oversight of the organisation's IT provision.
• Ensure systems, software and operational services remain fit for purpose and support organisational needs.
• Work collaboratively across teams to improve processes, service delivery and user experience.
• Support the implementation of operational improvements and organisational change initiatives.

Leadership and Collaboration

• Lead, motivate and develop a small team.
• Build strong relationships with internal and external stakeholders.
• Work closely with teams, partners and senior leaders across the organisation's global network.
• Promote a culture of collaboration, continuous improvement and accountability.

About You

We're looking for an experienced operational leader who can bring both strategic thinking and hands-on delivery experience.

You will ideally bring:

• Significant experience within operations, business services, corporate services or organisational development.
• Strong contract management and stakeholder management experience.
• Experience managing partnerships, suppliers and procurement processes.
• Knowledge of governance, compliance, policy development and risk management.
• Experience driving process improvement and organisational change.
• Experience managing and developing staff.
• Strong analytical, planning and organisational skills.
• The ability to build credibility and influence at senior stakeholder level.
• Experience within the charity, NGO, international development or wider not-for-profit sector would be advantageous.

Why Apply?

This is an opportunity to join a purpose-led organisation and play a key role in shaping how operational services are delivered. The role offers the opportunity to influence organisational effectiveness, support strategic decision-making and lead meaningful improvements that strengthen services for colleagues, partners and stakeholders.

Please apply today with your tailored CV if you feel that you meet the key requirements of this role. If your CV reflects this experience, then a member of the TPP Recruitment team will be in touch to share further details. We will otherwise let you know if you are not short-listed within 3 working days, but due to the volume of applications we receive, we unfortunately can't provide tailored feedback on each application.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Senior Operations & Fundraising Support Officer

Temporary Contract | 2-4 Months Ongoing
£17.58 - £19.23 per hour PAYE plus holiday pay
Hybrid Working | Central London | 1 Day per Week in the Office

A fantastic opportunity has arisen for an experienced Senior Operations & Fundraising Support Officer to join a well-established charity on an ongoing temporary basis.

This is a varied and hands-on role, combining operations, project coordination, CRM administration and fundraising support. You'll play a key role in keeping the organisation running smoothly, supporting internal projects, maintaining accurate CRM data and providing excellent supporter and donor administration. The fundraising element accounts for around one day per week, with the majority of the role focused on operations and project support.

Key Responsibilities

• Managing and maintaining CRM records, reporting and user support
• Processing donations, Gift Aid and supporter communications
• Supporting operational projects and process improvements
• Coordinating meetings, travel and organisational logistics
• Supporting staff with systems and platform usage
• Maintaining accurate stakeholder data and GDPR compliance
• Providing high-quality administrative and operational support across the organisation

About You

• Strong CRM experience, ideally Salesforce
• Excellent organisational and project coordination skills
• Able to manage multiple priorities and work independently
• Strong attention to detail and data management skills
• Confident building relationships with internal and external stakeholders
• Proactive, solutions-focused and comfortable taking ownership of projects

This is an excellent opportunity for someone who enjoys variety, thrives in a collaborative environment and is looking to make an immediate impact within a purpose-driven organisation.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About Pecan
Pecan tackles poverty in Southwark by restoring dignity, belonging and hope through connected community services that address food insecurity, unemployment and isolation. From food banks and employment support to welcoming community spaces, we combine practical help with emotional and community care, helping people regain confidence, feel hopeful and believe in their potential.

About The Role

The Food Bank Coordinator is responsible for the day-to-day coordination and delivery of Southwark Foodbank, ensuring people experiencing financial hardship can access emergency food with dignity, compassion and respect.

The postholder will coordinate Foodbank sessions, support volunteers, maintain effective operational systems and build positive relationships with clients, referral agencies and community partners. Working closely with the Manager: Financial Resilience & Food Security, they will ensure the Foodbank operates safely, efficiently and to a consistently high standard.

Main Responsibilities:

• Foodbank Operations: Coordinate the day-to-day delivery of Southwark Foodbank sessions, ensuring they are well organised, welcoming and responsive to local needs. Prepare Foodbank sessions by ensuring food, equipment, resources and information are available where required. 

• Volunteer Coordination: Coordinate and support volunteers during Foodbank sessions, ensuring they feel confident, informed and valued. Act as a first point of contact for volunteer enquiries and support volunteer induction and ongoing engagement.

• Client Support & Community Engagement: Provide a welcoming, inclusive and compassionate environment for everyone accessing the Foodbank. Respond to enquiries from clients, referral agencies, supporters and community organisations in a professional and timely manner. 

• Administration, Compliance & Quality: Maintain accurate client, volunteer and service records using organisational databases and systems. Support monitoring, reporting and data collection to demonstrate service performance and impact.

• Cross-Service Collaboration: Work collaboratively with colleagues across Pecan's Food Security services to ensure joined-up support for residents. Provide operational support to Peckham Pantry and other food resilience initiatives during periods of increased demand, staff absence or changing organisational priorities. 

 

Essential Requirements 

• Experience coordinating or delivering community, customer-facing or volunteer-led services.
• Experience working with volunteers or supporting volunteer teams. 
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage competing priorities in a busy operational environment. 
• Excellent communication and relationship-building skills. 
• Good IT skills, including Microsoft Office and database systems. 
• Ability to work independently while contributing positively within a team. 
• Commitment to treating everyone with dignity, compassion and respect. 
• Commitment to Pecan's mission, values and Christian ethos. 

Desirable knowledge/expertise

• Experience within the voluntary or community sector. 
• Experience supporting people experiencing poverty, financial hardship or social disadvatage. 
• Knowledge of safeguarding, food hygiene and health and safety requirements. 
• Experience maintaining monitoring information and service records. 
• Full UK driving licence. 

Please read the Job Description for more information.

Closing Date: Thursday 3rd September 2026, 9am 

Interview Date: Week commencing Monday 7th September 2026, Details TBC 

Start Date: ASAP

Prospectus are delighted to be working with our client are supporting with the recruitment of an Operations Manager (London and South East).

The organisation is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest. With a committed, dedicated staff team and clear plans to scale reach, support and impact, the charity lives its values by being positive, collaborative and ambitious in all it does.

This role is available on a contract until end of March 2027 and on a full-time basis (37 hours a week). The salary for this role is £38,470- £45,258 FTE. This is a hybrid role with regular travel across the service areas, predominately London & the South-East.

Within this role, you will provide operational leadership and support across a portfolio of services within London and the South-East. You will analyse performance, activity and outcome data to identify risks, trends and opportunities, supporting timely decision-making and continuous service improvement. You will lead on the resolution of operational issues, escalations and service delivery challenges. You will lead and implement service improvement projects and operational change initiatives.

You will line manage the Helpline Manager and Programmes of Support Manager. You will support resource planning, workforce deployment and service capacity management to maximise service effectiveness. You will ensure operational systems, processes and ways of working are effective, consistent and compliant. You will support organisational quality improvement, innovation and development activity as required.

To be successful in this role, you will have significant experience in an operational leadership or management role. You will have experience of managing teams and/or line managing managers. You will have experience in performance monitoring and driving service improvement. You will have experience of managing operational change and implementing new processes. You will have experience of working within commissioned, contracted or publicly funded services. You will have experience of working collaboratively across multiple teams and functions.

Desirably, you will have experience working within health, social care, carers' services, voluntary sector or community services. You will also have experience of quality improvement methodologies and service redesign and supporting organisational change programmes.

How to Apply
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact George Cook at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. To formally apply, you will need to complete a supporting statement (max. 2 sides of A4). Interviews will be held on Thursday 3rd September.