Operation manager jobs in bermondsey, greater london
Head of Continuous Improvement
Salary: up to £65,000 (dependant on experience)
Location: Remote with regular face to face meetings in London and Downton
We have an exciting opportunity for a Head of Continuous Improvement to join our Service Directorate at Help for Heroes. This newly created role will be pivotal in driving service quality, operational efficiency and data-led excellence across our charity — helping us achieve our mission to ensure that every member of the Armed Forces Community can live well after service.
If you are a collaborative and strategic leader with a passion for embedding continuous improvement and inspiring excellence across teams, this could be the perfect opportunity for you.
Please see below for more information on what just might be your future role.
About the Role
Reporting to the Service Director, the Head of Continuous Improvement will lead and coordinate initiatives that enhance the quality, efficiency and consistency of our services for beneficiaries. You will design and implement a robust quality assurance framework, ensure operational data integrity, and drive service and process improvements that align with our strategic objectives.
You’ll work closely with the Data & Insights team to ensure data and evidence inform service development, delivery, and decision-making. As part of both the Service Leadership Team and the Charity-wide Leadership Team, you’ll collaborate with colleagues across Operations, Marketing & Communications, and Commercial to champion a culture of continuous learning and improvement.
This is an opportunity to play a leading role in shaping the future of Help for Heroes’ services as we enter an exciting phase of growth and transformation.
About You
You’ll be a resourceful, forward-thinking leader with a strong background in continuous improvement, quality assurance, or service excellence within a complex service delivery environment. You’ll bring both analytical rigour and emotional intelligence — able to use data to drive improvement while engaging and motivating others through change.
We are looking for someone with:
- Experience designing and implementing quality assurance or continuous improvement frameworks.
- Strong analytical and quantitative skills, with experience using data to identify opportunities for improvement.
- Proven leadership skills with the ability to influence and inspire cross-functional teams.
- Excellent communication and stakeholder engagement skills, with the confidence to present at all levels.
- Experience working with CRM systems or operational data environments in a service delivery context.
You’ll be values-driven, empathetic and energised by the opportunity to make a lasting difference for those who’ve served.
About the Team
Our Service Directorate delivers integrated support and community initiatives across the UK, all aligned with our LiveWell Strategy — focused on ensuring that every member of the Armed Forces Community can live well after service.
You’ll join a team of passionate, purpose-driven professionals committed to improving the quality, consistency and impact of our services for veterans, serving personnel and their families.
The detail:
- Hours: 35 hours per week
- Contract: Permanent
- Closing Date: 23rd November 2025
First interviews are expected to take place on the 9th and 10th December 2025 via Microsoft Teams and will include interview questions and analytical task. A final stage interview is anticipated to be held in person in Downton week commencing 15th December. Please note that these dates are indicative and may be subject to change.
Please note: We may close this vacancy early should the right candidates present themselves —early applications are encouraged.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
IT & Data Support
Location: London (Hybrid – minimum 3 days onsite at Head Office)
Team: Finance & Operations
Reports to: Head of Technology & Data
Salary: Circa £34k
About us
BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.
The Role
We are seeking an enthusiastic and proactive IT & Data Support professional to join our team. In this pivotal role, you will:
- Be the first point of contact for staff technology queries (hardware, software, connectivity, CRM, Microsoft 365, etc.).
- Troubleshoot and resolve straightforward issues; escalate complex cases to suppliers or the Head of Technology & Data.
- Log and monitor support cases with third-party suppliers, ensuring timely resolution.
- Support the day-to-day operation of our CRM system, assisting with user queries, data issues, and development needs.
- Assist colleagues across the organisation with CRM queries, data and reporting requests, and member data analysis.
- Develop, maintain, and run routine reports to support business activities, ensuring data accuracy and consistency.
- Work with the Head of Technology & Data to build dashboards and reports (Power BI or equivalent) to monitor KPIs and member engagement.
- Provide informal training, knowledge-sharing sessions, and guidance materials to help colleagues make the best use of technology and data.
- Maintain accurate records of issues, resolutions, and supplier interactions to build organisational knowledge.
- Support compliance with data protection and IT security practices.
- Contribute to documentation of processes, FAQs, and how-to guides for internal use.
Essential:
- Good working knowledge of Microsoft 365 administration (Outlook, Teams, Word, Excel, SharePoint).
- Experience working with CRM systems and handling data queries.
- Strong analytical skills with the ability to produce accurate reports and interpret data.
- Excellent communication skills, able to explain technical and data concepts clearly to non-technical colleagues.
- Strong organisational skills and attention to detail.
- Ability to prioritise and manage multiple workstreams.
- Customer-service orientation with a problem-solving mindset.
Desirable:
- Knowledge of data structures, relational databases, and reporting best practice.
- Experience with Microsoft Dynamics CRM.
- Experience with Power BI (or similar reporting/visualisation tools).
- Knowledge of IT security and data protection best practice.
- Familiarity with working alongside external suppliers or IT service providers.
Why Join Us?
- Work closely with a supportive Head of Technology & Data and cross-functional teams.
- Opportunity to innovate and propose new ideas to improve technology processes.
- Stay up to date with the latest developments in IT and data, and help shape our future.
How to apply
Please submit your CV along with a cover letter that clearly demonstrates how you meet the job description and person specification.
Closing and interview dates
· Closing date is 9am on Tuesday 18 November
· First interviews will be remotely during the week commencing 24 November
· Second interviews will be held in person on Thursday 4 December 2025.
BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.
No agencies please.
The client requests no contact from agencies or media sales.
Location: Home-based in the UK, within 90 minutes travel of Central London, with occasional national and international travel.
Contract: 2 years with the possibility of extension dependent on continuation of funding. You should be available to start by mid-January 2026.
Reporting to: Executive Director (ED)
Salary: £85,000 - £90,000
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
Job description
Overall purpose of role
The Director of Operations and Finance is a pivotal senior leadership role responsible for ensuring WeProtect Global Alliance has robust and highly effective financial management, operational, governance, and risk infrastructure. The Director will provide strategic financial leadership, act as the primary resource for the Board on governance matters and oversee corporate compliance to enable the impactful delivery of the organisation's strategy to protect children from sexual exploitation and abuse online.
We are seeking a highly experienced operational leader who is a proactive and confident decision-maker. You will be an influential SMT member and a trusted advisor to the Executive Director and the Board. You must be able to think strategically and solve problems, translating complex technical requirements (finance, legal, risk) into clear, pragmatic, and achievable goals. You will operate with high ethical standards and integrity, modelling the Alliance's values of Accountability, Respect, and Empowerment across all internal and external relationships.
Key Responsibilities
Corporate Governance, Risk & Compliance
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Corporate Governance: Ensure Alliance governance is efficient, effective and provides the necessary support and oversight to the team to enable delivery of our mission, leading on review and optimisation of our governance structures and management. Act as a key advisor to the Executive Director and Board on all aspects of governance, legal compliance, and statutory obligations (including Dutch Chamber of Commerce and UK Companies House requirements).
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Risk Management: Senior responsible owner of the strategic risk register and proactively monitor and escalate strategic risks, reporting on high-level mitigation strategies to the Board and Finance, Risk and Audit Committee. Liaising with the Deputy Head who will oversee the day-to-day monitoring and reporting of operational risks.
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Internal Control & Audit: Set the strategic standard for the internal control environment. Commission, approve the scope for, and receive final reports on all internal or external governance reviews or audits. Approve all final audit recommendations and plans before presentation to the Board.
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Legal Compliance: Ensure the Alliance is compliant with all relevant UK, Dutch and international laws, managing external legal counsel relationships as needed, including maximising pro-bono support.
Operations and People Management
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Operational Oversight: Provide strategic direction for core operational functions, ensuring the Deputy Head of Operations and Finance delivers effective day-to-day operations including procurement, IT infrastructure, and general administration.
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Human Resources: Lead internal responsibility and the strategic development of the people management function, in liaison with the Executive Director. This includes owning the overarching policy framework, approving major changes to employee benefits, and managing any external HR consultants or support services to ensure all HR policies, recruitment practices, and performance management are compliant. Overseeing the Deputy Head on supporting the implementation of capacity building across the Secretariat.
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Line Management: Directly line manage and mentor the Deputy Head of Operations and Finance, setting clear objectives, managing performance, and supporting professional development. As a member of the SMT, you may also play a key role in matrix managing team members across the organisation.
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Cross-Organisational Leadership: Work collaboratively with the Executive Director and all members of the SMT to foster a culture of high performance, innovation, accountability, and continuous improvement across all functions, including implementation of our organisational Diversity, Equity and Inclusion policy and our overall organisational strategy.
Strategic Financial Management & Leadership
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Financial Strategy & Planning: Lead the development and own the ultimate approval of the organisation's financial strategy, ensuring long-term sustainability and resource allocation aligns with strategic objectives. Working closely with the Deputy Head of Operations and Finance on setting the parameters for the annual budgeting cycle and it’s execution.
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Budgeting & Reporting: Produce accurate, timely, and insightful financial reports and analysis for the Executive Director, Senior Management Team (SMT), and the Board/Finance, Risk and Audit Committee, drawing on the preparations of the Deputy Head e.g. forecasting, overseeing annual budgeting cycle and fincnial planning
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Audit & Statutory Compliance: Take ultimate accountability for the annual statutory audit process, ensuring all financial statements are prepared in compliance with relevant legislation and best practice for the Alliance’s Dutch and UK registered entities.
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Systems and Controls: Own and strategically evolve the financial control framework, ensuring robust policies, procedures, and systems are in place. Champion organisation-wide adherence to these standards, working closely with the Deputy Head who will oversee daily compliance and financial reporting accuracy.
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Grant Financial Management: Work with our Head of Development to oversee the financial management and reporting for all restricted and unrestricted grants, ensuring full compliance with donor requirements. Contribute to the organisation’s investment strategy and diversification by assessing financial viability of new funding sources or income models.
Person Specification
Essential Knowledge, Experience, and Skills
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Sector Experience: Proven senior leadership experience (Head of or equivalent) within a non-profit, charity, or international NGO setting.
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Governance & Risk: Extensive experience in developing, implementing and managing corporate governance frameworks, statutory compliance, and organisation-wide risk management in the non-profit sector.
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Legal Expertise: Demonstrable deep experience and knowledge of relevant legal frameworks and regulation relating to the non-profit sector in the UK and Netherlands.
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Financial Expertise: Deep technical knowledge of relevant financial regulations, statutory accounts and audit processes, with proven experience setting the financial strategy and controls framework for an organisation.
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Leadership & Management: Demonstrable track record of successfully leading, managing, and developing a multi-disciplinary team, including the management of senior direct reports.
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Strategic & Communication Skills: Excellent strategic thinking, with the ability to translate complex financial and governance information into clear, accessible reports and advice for senior stakeholders (Executive Director, Policy Board, Finance, Risk and Audit Committee).
Desirable
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Accountancy qualifications
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Experience as a Company Secretary or equivalent governance role.
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Experience in management and oversight of human resources
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Knowledge of international grant financial management and donor compliance requirements (particularly UK and Dutch).
Commitment
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A demonstrable commitment to the values of WeProtect Global Alliance, including safeguarding children and upholding principles of Respect, Accountability, and Empowerment.
See attached document for the full job profile.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to partner exclusively with London Museum to recruit a Senior Finance Officer on a full-time, FTC (until 31st of December 2026) basis.
London Museum is delivering the most exciting cultural project for London for a generation – an entirely new museum for London will open in 2026 in Smithfield. As a result, this is a newly formed role that will evolve over time with an initial focus on the New Museum Project.
As Senior Finance Officer you will perform a key role in supporting the financial administration of the New Museum Project, dealing primarily with processing construction works invoices and consultants’ fees. It will involve a compliance role to ensure that the professional fees, construction costs, and contracts of the project are correctly recorded.
Please note, this organisation has a hybrid working policy with a minimum of 2 days per week in the office.
As Senior Finance Officer, you will:
- Work with the New Museum Project Team to ensure compliance of records and timely processing of invoices and purchase orders in accordance with strict deadlines and schemes of delegation.
- Build a strong relationship with key internal and external stakeholders to ensure swift resolution of discrepancies and issues around financial approvals.
- Deliver the accounts payable function (initially for the New Museum Project) including invoice processing, BACS payments, reconciliations and general operations management.
- Ensure invoices are within current purchase order values and align with agreed payment and resource schedules.
- Be a key point of contact for the external auditor, inputting to the audit planning process and the end-to-end production of statutory accounts, preparing working papers, tax relief claims and other related matters for year end.
- Provide cover for and deputising for the Finance Manager when required.
The successful applicant will:
- Have demonstrable experience in finance within the charity / not-for-profit sector, in a similar role
- Be a part qualified accountant or have strong qualification by experience
- Have previous experience of working effectively in a multi-disciplinary team
- Have an understanding of contract management and experience in assisting with compliance and assurance tasks
- Have a high level of IT literacy with extensive experience of working with excel at an intermediate/advanced level and with computerised finance systems
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP! To apply please contact Simon Bascombe at Harris Hill with the following:
- A full curriculum vitae (CV)
- A supporting letter detailing how you meet the essential criteria for the role as detailed in the Person Specification, which is included in the Job Description document.
Please note, only successful applicants will be contacted with further information.
Deadline for applications is Sunday 23 November 2025, interviews and selection will be arranged for week commencing 24 November 2025.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Salary: £35,000–£42,000 per year (starting salary typically at £35,000 with progression based on performance and experience)
Contract: Permanent
Location: Islington (EC1V 4NB) and Barking (IG11 8GR)
About the role
We’re looking for someone who shares our passion for promoting youth voice, believes in the power of education to drive change, and thrives in a collaborative, values-led team. You’ll bring a proactive, solutions-focused mindset and the ability to balance strategic thinking with day-to-day operational delivery.
Additionally, this role will play a key part in the development of our youth offer and the creation of online resources for teachers and schools. As part of a small charity making a big impact, you’ll help ensure Ben’s legacy continues to reach and inspire thousands more young people across London and beyond.
Key Responsibilities
Youth Programmes Management and Delivery
- Manage the operations of the charity’s youth programmes in London including our two Choices & Consequences exhibition sites, Youth Ambassador Programme and other projects.
- Deliver inspiring, high-quality workshops and help train others by modelling best practice and supporting their development
- Work closely with the team to maintain consistently high standards across all our programmes, playing a key role in quality assurance and continuous improvement.
- Take the lead on specific projects as needed, helping us grow and evolve our youth work in line with our mission.
Programme Development
- Assist with the review, shaping and strengthening our youth programmes by using insights from young people and service user feedback to inform ongoing development and improvement.
- Review, design and create engaging learning resources in collaboration with the Head of Programmes, including youth programmes and online resources for teachers and schools.
- Use feedback and evaluation data to support learning and improvement across the charity, and produce clear, insightful reports for internal use, stakeholders and funders.
People Management & Development
- Induction, training, development, performance management and line management for two direct reports (Youth Programmes Officers)
- Induction, training development and performance management of freelance facilitators and actors
- Work with the Head of Programmes to provide training to youth programmes delivery staff
Advocacy and Engagement
- Promote the work of the Ben Kinsella Trust and identify new leads and wider engagement in our workshops
- Represent the views of the Ben Kinsella Trust by speaking at public events
- Carry out any other reasonable duties in line with the role, as requested by your line manager, to support the smooth running of the charity
Person Specification
We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We recognise the value a diverse workforce brings to a small charity, and we are especially keen for people currently underrepresented in our charity and the wider sector to apply.
While we’re looking for candidates with the skills and experience listed, we know no one is perfect in every area. If you meet some of the criteria, we’d still really love to hear from you. Please feel free to reach out for a friendly chat about the role and your application.
Experience & Qualifications
- Experience in a similar/equivalent role in youth work, teaching, or programme/project management
- Significant experience delivering workshops, education, youth programmes or training to a diverse range of young people
- Experience in training adults or colleagues
- Experience of successful collaborative working with senior managers, practitioners, and stakeholders
- Experience of leading and managing teams, freelance or part time staff
- Experience of designing and creating learning resources and youth/education programmes
- Experience of programme and project management
Skills and Knowledge
- An effective educator, with the ability to empower and educate young people to achieve ambitious learning outcomes
- An understanding of knife crime, youth violence and other key current issues affecting young people
- Ability to work independently, with initiative, able to manage multiple priorities and projects effectively
- Programme and project management skills with an organised and proactive approach
- Written and verbal communication skills with attention to detail
- Familiarity with the youth work, education and charity sectors
Key Attributes and Values
- Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
- Empathetic and youth-centred – able to build trust and create safe, inclusive spaces where young people feel heard, respected, and supported
- Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
- Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice
Benefits
- Flexible working opportunities where possible
- 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
- Contributory pension scheme
- Cycle to work scheme with the Green Commute Initiative
- Personal development opportunities
How to apply
If you would like to apply for this role, please submit a CV and supporting statement, outlining how you fulfil the person specification (experience, skills and knowledge, key attributes and values) for this role.
Applications close: 10th November at 3pm
Interview schedule:
- 1st stage, 20th and 21st November (virtual)
- 2nd stage 27th and 28th November (in person)
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Manage and deliver our place based programmes for young people.
Since 2022, we’ve been growing our place-based programmes in key regions across the country - communities full of potential, creativity and ambition, but where young people can face barriers to accessing the same networks and opportunities as their peers.
Our new strategy, Ambition 2030, puts these local programmes at the heart of helping young people build the future they choose. With almost one million young people currently not in education, employment or training (NEET), the need to create meaningful pathways into work and learning has never been greater.
Through our place-based projects, backed and funded by industry leaders, we are focusing on the young people who are most at risk of missing out on the benefits of school.
We believe earlier intervention is key to solving the NEET crisis. This means delivering opportunities to practise and apply skills in real-world contexts. Providing meaningful encounters with a wide range of industries and professionals. And meeting young people where they are to build their confidence.
We’re seeking a project manager to lead this work with our trusted industry partners, working in collaboration with employers, local and combined authorities, schools and charities. We are currently delivering Ignite projects in Blackpool, East Riding of Yorkshire, Liverpool, Middlesbrough, Northampton, Rochdale and London, and may take on additional projects in new locations.
Key responsibilities
- Lead our Ignite place-based programmes, managing workshops, employer engagement, and volunteer coordination, while ensuring local partners stay central to design and delivery.
- Oversee programme delivery, stakeholder relationships, coordination and logistics
- Through targeted interventions ensure the right workshops and people are in place to support young people to raise their aspirations, develop their skills and bridge the gap between education and employment
This role is a hybrid of strategic and operational work.
Please note, these projects follow The Talent Foundry delivery model of being facilitator-led and supported by industry volunteers. As the project lead you will not be facilitating or teaching workshops, or providing 121 support to students.
To read the full job information pack please download the attachment. Please read this before completing your application as it contains some helpful advice of what we are looking for. For safer recruitment purposes - please ensure your CV includes the month and date of your previous employment and includes information about any employment gaps.
Safeguarding
We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.
A comprehensive CV must include:
- your full work history since leaving full time education
- please include a note(s) about any employment gaps between roles
- include start/finish months and years
Talent is everywhere, opportunity is not. The Talent Foundry, a UK education charity, bridges this gap and improves social mobility for young people.



The client requests no contact from agencies or media sales.
Delivery Manager (South) £42,500 pro rata
The Role
Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (South) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales.
About Girls Friendly Society
Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage.
Why Join Us?
At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy:
- Remote working with annual in-person opportunities to connect with colleagues
- 25 days annual leave (pro rata), plus bank holidays
- Long service leave after two years
- GFS Pension Scheme with 7.5% employer contribution
- We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
- 24-hour access to Employee Assistance Programme
- Season ticket loan
- Annual EDI Learning Days
- Study time and personal training budget to support your professional development
Our Commitment to Equality, Diversity and Inclusion
GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups.
As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process.
Key Dates
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Closing Date: Noon, Sunday 16th November 2025
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Interviews: Monday 1st December 2025
The client requests no contact from agencies or media sales.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible
The role is a full time and fixed term contract for one year.
The Cafes Manager will take full responsibility in leading and operating a successful cafes and catering operation, giving our student members an excellent service experience every day, looking to implement our cafes operation with new and innovative ideas led by the Head of Commercial Services. This role forms a key part of our Operations team, led by the Director of Operations. Comprising of both front facing and behind the scenes departments including; Cafés and Bars, Retail, Bloomsbury Fitness Gym, Human Resources, Facilities and Systems, the team delivers core functions and central services for the Union, as well as providing a diverse range of quality facilities accessible to our 55,000 members. The Operations team, and this role, are central to the successful delivery of our new strategic plan that will set us on the path to become one of the best students’ unions in the UK, and more importantly a better students’ union for our members.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The HR Manager will operate across the full range of HR generalist functions spanning the staff hire to retire cycle, supporting members of the team who lead specialisms within this (such as recruitment, onboarding, reward and learning and development) to ensure seamless service design and delivery. As a key contact for all HTB Group Entity COOs, Heads of Department (HoDs) and Line Managers, the HR Manager will consult and agree, in liaison with the Head of People appropriate action and support for entity leaders and their teams in all operational HR matters. They will work alongside other senior members of the People Team to provide advice and support that is pragmatic and culturally appropriate while remaining at all times fully legally compliant. The HR Manager is likely to line manage one or two members of the team and will take the lead in certain areas, skill set dependent.
The Key Responsibilities
- Build healthy, dynamic relationships with entity leaders and managers to continually develop ways of working that fit entity-specific requirements in line with core HTB Group policies and procedures.
- Maintain a knowledge of best practice compliance with employment law and regulatory requirements to support appropriate risk management relating to staff employment and personnel management.
- Oversee complex employee relations cases, ensuring resolution aligns with organisational values and legal compliance.
- Ensure the appropriate and comprehensive documentation of key meetings and discussions between staff, line managers and the People Team regarding HR issues.
- Assist all levels of management with the performance management process, disciplinary and redundancy processes, and probationary period responsibilities.
- Work alongside HR Operations to support delivery of the core HR annual agenda. Lead strategic initiatives in partnership with the Head of People, contributing to the design and execution of group-wide HR strategies.
- Working with the senior People team develop relationships with external providers of benefits and services for the HTB Group.
- Support on annual budget setting and show good stewardship the resources available to you.
- Contribute to the ongoing review and update of operating processes to ensure continuous improvement of the team’s service provision.
- Report progress and people / staff analytics to senior management to facilitate effective decision making.
- Create proactive and effective programmes for upskilling HoDs and Line Managers in their understanding and handling of the full range of employee relations issues.
- Support and contribute to the ongoing growth of our Learning and Development offering.
- Will play an integral part in the recruitment and onboarding process.
- Collaborate closely with the Senior HR Manager to deliver key aspects of the People Team function, providing mutual support, and stepping in when needed to ensure continuity and effectiveness.
The Right Candidate
- Significant expertise in generalist HR practice, including operating at HR Manager level, with a proven ability to lead and influence across both strategic and operational HR functions.
- CIPD qualified Level 5 or equivalent qualification. Chartered Member of the CIPD.
- Credibility with line managers and excellent relationship building skills; a strongly people-focussed stance with the ability to maintain a practical and pragmatic approach to problem-solving and case-handling.
- The highest integrity, sensitivity and confidentiality.
- Unflappable, tenacious attitude that allows the role holder to work effectively in a dynamic and flexible context.
- Excellent knowledge of UK employee relations, with a strong track record of managing complex cases in alignment with legal standards and organisational values.
- Competence in using, promoting and optimising the use of HR systems.
- Excellent written and verbal communication skills.
Highly proficient in office software.
The client requests no contact from agencies or media sales.
Governance Manager (12-months maternity cover)
About the role
This is an exciting time to join Emmaus UK and provide maternity cover for our Governance Manager.
This standalone role is responsible for managing the operations of the board and committees of Emmaus UK, as well as for providing support to local boards at Emmaus communities across Great Britain as they look to develop their governance arrangements.
The postholder will manage the board of trustees, leading on recruitment, induction and compliance, ensuring meetings run smoothly and are minuted effectively. They will also work as company secretary, managing the smooth-running of the AGM, and ensuring returns are made to Companies House and the Charity Commission within appropriate timeframes.
The Governance Manager is responsible for monitoring the development of policies, tracking completion and working with managers to continuously improve policies in line with changing regulation.
The role will also involve extensive work with members of the Emmaus movement, through the performance of reviews of local governance of members, reporting back to local boards on areas to celebrate and actions to develop. They will also be responsible for developing Emmaus UK’s best practice toolkit for trustees to refer to in developing their local governance arrangements, and for liaising with the wider Emmaus movement through facilitation of the membership processes with Emmaus Europe and Emmaus International.
About Emmaus UK
We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.
Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home, meaningful work opportunities and a sense of belonging.
There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales, including three Emmaus groups working towards the development of services in their areas. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness.
Emmaus UK Governance
- Manage the board of trustees, leading on recruitment, delivering a comprehensive and appropriate induction, dealing with enquiries, maintaining declarations of interest, skills audit and eligibility forms and ensuring all details are up to date and accurate.
- Act as company secretary for Emmaus UK, leading on the preparation for and delivery of the Annual General Meeting, filing required returns, developing documents associated with membership, and ensuring the charity is compliant with relevant charity and company law.
Board and Committee Meetings
- Coordinate board meetings including organising venues, liaison with the relevant secretary and chairs in creating agendas, preparing and distributing papers and taking and circulating accurate minutes
- Oversee the smooth-running of committee meetings in conjunction with the admin team, including creation of the annual calendar.
- Ensure all follow up actions are coordinated, and ongoing rolling actions logs are maintained and appropriately shared with the Emmaus UK staff team.
Emmaus UK Governance Development
- Lead on governance projects within Emmaus UK, including but not limited to risk, policy management and internal governance reviews, reporting to the Board and subcommittees as appropriate.
- Provide governance advice and support to staff members on an ad hoc basis.
- Monitor all internal policies and procedures ensuring they are fit for purpose and kept under review by the relevant staff members.
Federation Governance
- Lead on reviews of members’ local governance arrangements, scheduling, undertaking analysis, reviewing documentation, collating responses from members and observations from Emmaus UK Senior Leadership Team members, and reporting to local boards on findings and Emmaus UK’s Audit & Risk Committee on emerging themes.
- Provide guidance for federation members on governance development through ad hoc advice, the production of governance toolkits and supporting resources.
- Facilitate the membership processes and requirements for Emmaus Europe and Emmaus International, supporting transitioning members and contributing to movement-wide events such as the World and Regional Assemblies, international visits and exchange programmes.
To apply
· To apply for the role, please complete our application form and equal opportunities monitoring form and email us, our Email address is in the application Pack by COP Wednesday 19th November 2025.
· Please ensure you download the job pack and refer to the job description and person specification when completing your application form.
· Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 26th November or Friday 5th December 2025.
· If you would like to arrange an informal discussion about the role, please email us, the email address is in the Application Pack.
The client requests no contact from agencies or media sales.
Delivery Manager (North) £42,500 pro rata
The Role
Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (North) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales.
About Girls Friendly Society
Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage.
Why Join Us?
At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy:
- Remote working with annual in-person opportunities to connect with colleagues
- 25 days annual leave (pro rata), plus bank holidays
- Long service leave after two years
- GFS Pension Scheme with 7.5% employer contribution
- We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
- 24-hour access to Employee Assistance Programme
- Season ticket loan
- Annual EDI Learning Days
- Study time and personal training budget nto support your professional development
Our Commitment to Equality, Diversity and Inclusion
GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups.
As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process.
Key Dates
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Closing Date: Noon, Sunday 16th November 2025
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Interviews: Tuesday 2nd December 2025
The client requests no contact from agencies or media sales.
Property and Estates Services Manager
We are seeking a skilled and experienced Property and Estates professional to lead the delivery of high-quality housing and estate services across a diverse property portfolio.
Position: Property and Estates Services Manager
Salary: £53,000 (unqualified) or £58,000 (qualified)
Location: Hybrid – Hammersmith / Wood Lane, London
Hours: Full time, 35 hours per week (Tuesdays mandatory office day)
Contract: Permanent
Closing Date: 16 November 2025
Interview Dates: 26 and 27 November 2025
About the Role
This is a key leadership role overseeing the management and maintenance of more than 1,000 homes across London. You will ensure the effective delivery of all property and estate services, maintaining compliance, safety, and high resident satisfaction.
Key responsibilities include:
- Managing the day-to-day operation of the property portfolio and leading preparations for managing new high-rise developments
- Overseeing all planned and cyclical maintenance, estate services, and contractor performance
- Leading on asset management planning and policy development
- Managing the Estates, Maintenance and Building Surveyor teams to deliver excellent services
- Ensuring health and safety compliance across all buildings and estate-based services
- Driving continuous improvement and value for money across property operations
- Reporting to the executive team on progress, performance, and budget
About You
You will be an experienced property or estates management professional with strong leadership skills and a clear understanding of housing compliance and building safety.
Essential skills and experience:
- At least three years’ experience in property or estate management
- Knowledge of social housing and current building safety legislation
- Experience of contract and performance management
- Strong leadership and communication skills with the ability to motivate teams
- Excellent analytical and reporting ability
- Relevant professional qualification in housing, asset management or compliance
You will be proactive, solutions-focused and able to balance strategic thinking with hands-on delivery. A genuine commitment to resident service and continuous improvement is essential.
About the Organisation
This organisation provides safe, affordable homes for single women across London. Founded over 100 years ago, it continues to champion gender equality through housing and remains a respected voice in the sector. With ambitious development plans and a supportive culture, it offers an exciting opportunity to help shape the future of housing services for women.
Other roles you may have experience of could include: Asset Manager, Estates Manager, Property Services Manager, Housing Repairs Manager, Maintenance Manager, Building Safety Manager, or Facilities Manager.
If you are passionate about providing high-quality homes and services and have the leadership experience to drive excellence, we would love to hear from you.
#INDNFP
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Contract: Permanent
Location: Based in our London office, E1, with the requirement to travel as needed. We are open to a range of flexible working options, in line with Crisis’ Hybrid-Working Policy.
About the role
As Trusts Manager, you’ll play a pivotal role in driving the growth of Crisis’ income from charitable trusts, foundations, and lottery funders. Alongside managing a portfolio of high-value supporters, you’ll take the lead in identifying, cultivating, and securing new funding opportunities - building relationships with partners whose priorities align with Crisis’ mission to end homelessness.
Working closely with the Senior Trusts and Statutory Lead and the Head of Philanthropy and Development, you’ll help shape and deliver an ambitious fundraising strategy that balances sustainable partnership management with bold new business development. You’ll bring creativity and strategic insight to finding and engaging new funders, developing compelling propositions that open doors to long-term collaboration.
This is a relationship-driven role that blends strategic planning with hands-on delivery. You’ll produce persuasive proposals and reports, developing strong relationships with funders and trustees, and collaborating across Crisis to communicate our impact through compelling cases for support. You’ll also manage a healthy prospect pipeline - driving forward new relationships while ensuring the team meets its income targets and continues to grow its supporter base.
About you
You’re an experienced and confident fundraiser with a strong track record of securing significant gifts - at the five- or six-figure level - from charitable trusts, foundations, or statutory funders. You thrive on new business development: from researching and engaging cold prospects to building tailored, strategic relationships that grow into long-term partnerships.
You’re a persuasive communicator and strategic thinker, able to craft compelling proposals and deliver inspiring pitches that resonate with senior funders and trustees. You bring energy, curiosity, and resilience to prospecting — spotting opportunities others might miss and following them through to success.
Highly organised and results-oriented, you balance short-term delivery with a focus on sustainable growth. You’re confident using data and insight to guide your approach, measure progress, and refine your strategy. Above all, you’re motivated by Crisis’ mission and values — committed to equality, inclusion, and the belief that together, we can end homelessness for good.
If you want to learn more about the role, please contact our Talent Acquisition teamand we will arrange an informal chat with the Talent Acquisition Lead and/or Hiring Manager.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Tuesday 11th November 2025 23:59
Interview process: First stage is a panel interview with competency and values-based questions. If needed, we will have an informal stage two interview
Interview date and location:
- Stage one w/c 24th November 2025 in person at our offices in E1
- Stage two (if required): w/c 1st December 2025
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a dynamic, compassionate and ambitious leader who believes everyone should have the opportunity to live independently, feel valued, and be part of their community? We are looking for an inspiring Service Manager to lead and further develop our innovative Finding & Matching Service — supporting people with learning disabilities and/or Autism to build fulfilling lives in homes and communities they choose.
About the Role
As Service Manager, you’ll take the lead in shaping and growing a person-centred service that meets the highest standards of care and compliance. You’ll empower and develop a dedicated team of support workers, ensuring our values of community, inclusion, and respect are at the heart of everything we do. From managing day-to-day operations and staff development to driving service quality, you’ll play a vital role in creating real impact across the lives of the people we support.
We’re looking for someone with strong leadership skills, hands-on experience in social care, and a passion for innovation. You’ll thrive in a fast-paced environment, balancing operational management with creativity and collaboration. Importantly you will possess significant and demonstrable business development expertise, commercial awareness and the acumen necessary to not just manage but to progress and promote the outreach services offered by Centre 404.
In return, you’ll join a supportive and forward-thinking organisation that values its people, offers opportunities for growth, and is committed to making a difference.
Key Responsibilities
- Lead and develop the Finding & Matching service
- Manage staff recruitment, supervision, and development
- Maintain compliance with CQC and safeguarding standards
- Drive service growth and build stakeholder partnerships
- Oversee budgets and resource management
About You
- From one year to many years of management experience within social care
- From two years to many years of working with people with learning disabilities and/or Autism
- Strong understanding of person-centred values and self-directed support
- Excellent communication, leadership, and organisational skills
- A commitment to equality, inclusion, and continuous improvement
- Significant business development and commercial growth expertise
Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the person specification in your statement and explain how you meet the criteria.
Project Manager | Interim | £400 - £500 per day (Inside IR35) London | 3 Months + | Remote
For a global healthcare organisation undergoing digital transformation, we're recruiting an interim Project Manager for at least 3-months. Reporting to the Director of Data and Digital Transformation, this role will lead on several digital transformation projects at various stages of project life cycle. This role will partner with teams across the business and other Project Managers, the Product team, BI team, and IT teams, as well as the Governance and operations divisions to drive the organisation forward on its journey to improve and enable change.
What you'll be doing:
- Leading a range of in-flight projects (various stages of project life cycle) across digital, data and technology clusters including business change, IT systems/products, and improvements to current platforms
- Management of all project elements including budget management, requirements gathering, implementation planning, impact assessments, risk mitigation and benefits management
- Project reporting, including presenting to project boards and senior stakeholders
- Efficiently picking up in-flight projects as well as initiation of newly defined projects, acting as the interface between the business and technology teams - gaining buy-in from stakeholders
- Coordinate weekly updates of project action logs, status reports, risks, and issues and track and report on project performance to senior stakeholders and Board
- Maintain benefits realisation and tracking register, and run project scoping, requirements and lessons learnt workshops
What you'll offer us:
- Proven track-record of delivering IT, Digital or transformation projects
- Proven track-record of leading and managing multiple projects at the same time, with varying degrees of complexity and time frames
- End-to-end project management from planning, executing, monitoring / controlling and closing
- Experience of leading Tender and Request for Proposal bids for vendor selection
- Prince2 or other methodology
- Ideally experience from NHS or other healthcare environments
- MS 365 Suite, MS Planner P3 experience
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As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.