Operation manager jobs in clem attlee court, greater london

This role will support the delivery of operational efficiencies and process improvements throughout the NT and reporting for external stakeholders such as ACE

The Business Operations and Support Project Lead will support the delivery of projects across the National Theatre to optimise cross organisational working including improving processes and efficiencies.  This role is crucial in supporting key sustainability objectives within the Entertain and Inspire Strategy.

They will be responsible for the leading the delivery of strategic projects that will enhance operational efficiencies across various business operations functions, including Finance, IT, and People. This includes planning, coordinating, and overseeing projects assigned to the Business Operations and Support team.

The successful candidate will have the following: 

• Demonstrable experience in a similar operational role
• Strong analytical, problem-solving, and decision-making skills
• Experience managing projects from conception to completion
• Strong excel skills with ability to analyse data (eg pivot tables, linking data sets and look ups) and create reports that include charts and graphs
• Proficient in Office 365 products including Forms, Booking, PowerBI and Power Automate

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Sunday 14th September 2025 at 11:59pm

International Programmes Manager

About Charity Right

We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.

Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.

About the Role

We are seeking an organised and proactive International Programmes Manager to support the Head of Programmes in delivering and growing our international operations. You will oversee programme delivery through international field partners and branch offices, ensure reporting and payment schedules are met, and contribute to the development of policies, processes, and strategic partnerships.

This role includes line management of the International Programmes Officer, ensuring clarity of objectives, high-quality outputs, and timely delivery. You will also play a key role in troubleshooting operational challenges, building strong partner relationships, and improving our frameworks for efficiency, accountability, and impact.

Key Responsibilities

Programme Delivery & Partner Management

• Communicate regularly with field partners and branch offices to remain up to date with events on the ground.
• Guide field partners to solve operational issues as they arise, coordinating with the Head of Programmes where appropriate.
• Approve monthly delivery reports and quarterly impact evaluation reports.

Team Leadership

• Manage the International Programmes Officer to ensure all reporting and payments deadlines are met on a monthly, quarterly and annual basis.

Financial Oversight

• Prepare monthly budget calculations in line with the departmental calculation framework.

Policy & Process Development

• Assist with developing departmental policies and processes.
• Assist with ongoing programme management template development.
• Support the streamlining, automation, and digitisation of processes.

Strategic Partnerships

• Assist with the development of strategic organisational partnerships for current and future collaboration.

Person Specification

Essential

• Degree in a relevant field.
• 3 or more years’ experience managing international NGO programmes.
• Staff management experience: 1–2 years supervising teams.
• Proven ability to track spending, approve reports, and use calculation frameworks.
• Experience troubleshooting field-level issues (logistics, procurement, compliance).
• Track record in donor reporting/report checking/approval.
• Remote-work competence: self-disciplined and tech-savvy – experience with Microsoft Office Suite and Teams as a basic minimum.
• Dependable interpersonal skills, sound judgment, ability to manage time effectively, flexible, self-disciplined, take initiative, and work with minimal supervision.
• Excellent spoken and written English and Arabic.

Desirable

• Master’s degree in a relevant field.
• Experience in digitising workflows and policy development.
• Relevant professional certifications.

About the Role

Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
 

What you’ll do:

• Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
• Oversee income and data processing, enquiry handling, and complaint management.
• Drive continuous improvements in systems, processes, and supporter experience.
• Monitor KPIs, report on performance, and implement service enhancements.
• Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
• Collaborate with teams across MAP to deliver supporter-focused solutions.

About You

What we’re looking for:

• Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
• Strong people management skills, with the ability to coach, motivate, and develop teams.
• Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
• Experience improving processes and meeting/exceeding service level agreements.
• Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
• CRM experience (Microsoft Dynamics desirable).

Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.

 KEY RESPONSIBILITIES 

Supporter Experience and Relationship Management 
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient 
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels 
(written, verbal and digital), supporting the team to continually improve interactions with 
supporters. 
- Be responsible for translating complex organisational and campaign information into 
clear and actionable briefs, messaging, scripts and training resources for the team. 
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are 
heard across MAP’s teams. 
Team Leadership and Development 
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe 
environment where the team can do their best work, learn and collaborate. 
- Line manage the Supporter Care and Database Assistants – set clear objectives and 
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and 
supporting their wellbeing. 
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in 
delivering exceptional supporter care and acting as the first point of escalation. 
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care 
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great 
interactions with every supporter who emails, calls or writes to us. 
- Regularly review, monitor and report on KPIs, including the speed and quality of 
interactions. Identify trends, opportunities and risks and be responsible for 
implementing timely and appropriate adjustments where necessary. 
- Be responsible for submitting complaint and feedback reports and information for 
quarterly reporting to the SMT and board. 
- Presenting quarterly reports more widely across MAP and proactively share feedback, 
complaints and compliments with relevant colleagues. 
- Adopt a culture of continuous improvement, leading and supporting the team to 
develop processes to better meet SLAs and supporter needs. 
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to 
troubleshoot non-technical issues and provide a high level of support and training to the team.                                     Cross-organisational collaboration 
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is 
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management. 
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider 
Compliance and risk management 
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations. 
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice. 
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust. 
General responsibilities 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities. 
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences. 
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively. 
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers. 
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context. 
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable). 
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel. 

PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging. 
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives. 
- An ability to apply awareness of diversity issues to all areas of work. 
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team. 
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within 
the person specification

Venn Group is delighted to be supporting an established and award-winning human rights charity in recruiting an Interim Director of Finance & Operations to provide leadership during an exciting period of transformation.

You will join a collaborative and passionate Senior Management Team, leading the Finance, IT, and Estates functions, and contributing at Board level to strategic decision-making. This is a hands-on, high-impact leadership position offering the opportunity to work alongside sector-leading trustees and senior executives.

Key responsibilities of the role:

• Provide clear, actionable financial advice to the Senior Management Team and Board to support long-term strategic decision-making
• Conduct detailed income and expenditure analysis, identifying trends, risks, and opportunities
• Review and provide guidance on modernising financial systems and processes across the organisation, including driving IT and digital transformation to improve efficiency and reporting
• Offer day-to-day management, mentoring, and support to the Finance, IT, and Estates teams, ensuring smooth operations and clear priorities
• Stabilise the charity’s estates, including overseeing negotiations and planning around decommissioned premises, developing operational plans for regional teams, and securing tenants to co-share premises
• Ensure statutory reporting, compliance, and governance requirements are met
• Act as a trusted advisor to trustees and senior executives on financial, operational, and strategic matters

Ideal candidate profile:

• Qualified Accountant
• Proven track record as a senior finance leader within the charity sector
• Executive-level experience in delivering digital transformation and improving operational efficiency
• Strong leadership skills with the ability to inspire and engage teams
• Exceptional stakeholder management and Board-level communication skills

Agency reference number: J90363

Location: London

Duration: 3- 6 month interim assignment

Pay rate: £400 - £425 per day

Working hours: Full-time

Working pattern: Hybrid

Start date: August

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Job Purpose

This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.

You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.

Key Responsibilities

Campaign Delivery & Coordination

· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.

· Manage timelines to ensure all activity is delivered on time and to plan.

· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.

Creative, Data & Fulfilment Management

• Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
• Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
• Proof all campaign materials to maintain brand integrity and accuracy.

Digital & Email Communications

• Support the development of donor emails in line with agreed campaign structures.
• Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.

Performance Monitoring & Reporting

• Compile campaign results for analysis and provide reports to inform future activity.
• Work closely with data teams to ensure appropriate segmentation and tracking.

Donor Stewardship

• Support the thank-you process, including personalising and developing donor thank-you cards as required.
• Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Application Instructions

Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:

1.  Why are you interested in a career in fundraising?
2.  What skills will you bring to this role? 
3. What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
4. How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

As the HR Advisor at The Careers & Enterprise Company, you will report to the HR Manager and play a crucial role in supporting the business and wider HR team in a diverse HR generalist role that offers a great opportunity to grow and develop across a range of HR functions. You will cover a range of duties including providing HR advice and support to the business including line managers and employees, proactively helping to manage timely responses to internal and external enquiries to the HR shared inboxes, managing the monthly payroll and supporting with a range of administrative and reporting duties. You will also get to work directly with the HR Manager on the wider HR strategy including employee engagement, recruitment, systems and data analysis.

We are looking for a qualified HR Advisor or an HR professional that aligns with our company mission, who is ambitious and looking to progress their career in a new role. You will be pro-active and highly motivated, with exceptional interpersonal and communication skills that is comfortable interacting with staff at all levels. The ideal candidate will have experience in a similar role and will be able to hit the ground running in this rewarding, busy and varied role.

We are a friendly team of three people that reports into the Director of HR and Operations and are looking for a true team player that has strong ethics, understands the confidential nature of working in an HR team coupled with a good understanding of HR processes and procedures.

Location: Central London/hybrid working with attendance in the office required 2 days per week.

Contract: Full-time, fixed term for one year.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter: 

• How do you meet the experience, skills and competency criteria detailed in the job profile?  
• Are you CIPD or part CIPD qualified or working towards a HR qualification?

Closing date: Midnight on 30th September 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

Field based with travel to the London office

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

The Careers & Enterprise Company (CEC) is looking for a Senior Manager - Network to support our mission to help every young person find their best next step. You will ensure consistent high-quality delivery and support for all Careers Hubs across the country.

You will play a key role in delivering CEC’s current and future ambitions through our network of Careers Hubs, including the government’s ambition for a new work experience guarantee to ensure that all pupils participate in 2 weeks’ worth of work experience by the time they leave year 11. Careers Hubs will be a key coordinating and delivery mechanism for this guarantee.

You will balance national intent with local priorities, ensuring national government agenda is delivered upon through the lens of place and devolution. You will work closely with senior stakeholders across Strategic and Local Authorities who we partner with in the delivery of careers education through Careers Hubs.

Reporting to the Associate Head of Network Development, with a team of 8 Area Managers, you will provide a central point of accountability, senior stakeholder management and operational support to Area Managers.

You will contribute as a member of the senior management team of Network and Employers and the wider organisation. Contributing towards the strategy and operational delivery and leading/co-leading on cross Network and Employer and cross-company projects.

This role suits someone who can lead the delivery of a large-scale national programme and is a natural relationship builder. You will thrive on delivering change management and be comfortable working through ambiguity to secure lasting impact. The role will require travel across the country.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter:

• How you meet the experience, skills and competency criteria detailed in the job profile.
• Why you would like to work for Careers and Enterprise Company.

Closing date: Midnight on Sunday 31st August 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

Harris Hill is delighted to be working with a respected housing and support provider to recruit a Facilities & Office Support Manager.

Full-time | Permanent | London-based
Salary: £36,947 – £44,639 per annum

This is a key role ensuring the smooth running of the organisation’s offices and non-residential facilities across London. You’ll take a hands-on lead in managing health & safety compliance, maintenance, and office services, while providing effective business support. You will also manage budgets, negotiate with suppliers, and supervise a small team responsible for reception and administration.

The ideal candidate will be an experienced facilities professional with a strong understanding of health & safety regulations and proven experience in office and facilities management, ideally within a housing, care, or charity environment. You’ll be confident managing budgets and contracts, highly organised, IT literate (Microsoft Office 365), and an excellent communicator who can build strong relationships across the organisation. A recent DSE Assessor Training Certificate, is essential.

This is a fantastic opportunity to use your skills to ensure safe, efficient, and welcoming workspaces that enable a charity to continue its vital work supporting people in need.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the role

We’re looking for a passionate and driven Service Manager to lead our team at Birkenhead Street, a 31-bed hostel in Camden offering 24-hour supported accommodation to single adults. This is a unique opportunity to shape a service that puts people first, working in a trauma-informed and person-centred way.

What You’ll Be Doing

As Service Manager, you’ll be at the heart of the service, responsible for both strategic development and day-to-day operations. You’ll lead, motivate and support a dedicated team including a Deputy Manager, Project Workers, Duty and Night Staff, Cleaners, and locums. In addition to:

• Manage the service rota and ensure smooth operational delivery.
• Build strong partnerships with external agencies to enhance outcomes for residents.
• Champion inclusive support, including working closely with the Women’s Safe Space to address the specific needs of female residents.
• Ensure the service meets contractual obligations and reflects best practice.
• Continuously review and improve service delivery in line with St Mungo’s policies.
• Support residents with high-quality, strengths-based care and advice tailored to their goals.
• Monitor budgets and provide insightful reports using both quantitative and qualitative data.

About You

We’re looking for someone who is a confident and compassionate leader with experience in hostel or service management, as well as:

• Skilled in communication, problem-solving, and emotionally intelligent leadership.
• Committed to continuous improvement and passionate about making a difference.
• Able to navigate complex challenges and maximise available resources to support residents.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 2nd September 2025

Interview and assessments on: 12th September 2025

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

There when it matters.

We have an exciting career opportunity for an Insurance Officer to join our dedicated legal team here at Sue Ryder.

About the role:

Working both at the London office and Home, this role plays a vital part in safeguarding the charity's compliance with legal and regulatory requirements across multiple domains, including insurance, vehicle fleet management, and archival integrity.
The newly appointed Insurance officer will be responsible for ensuring that all aspects of asset management align with the charity's strategic objectives, risk management policies, and regulatory compliance standards.

This involves:
• Proactive management of insurance policies,
• Efficient administration of the vehicle fleet
• Strategic oversight of the archival system
• Contribution to policy development and risk assessment strategies.

About you:
• In-depth understanding of insurance policies, claims handling, and risk management principles.
• Familiarity with vehicle fleet management processes and regulations.
• Knowledge of legal requirements related to document archiving and data protection.
• Proven ability to analyse complex information and develop effective solutions.
• Experience in managing external relationships with insurers, contractors, and service providers.
• Proven project management skills
• Strong organizational and planning skills, capable of managing multiple priorities effectively.
• Excellent communication skills, both written and verbal, with the ability to liaise with various stakeholders across different levels.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with database management.
• Decision-making skills with a focus on efficiency and cost-effectiveness.
• Ability to work independently and as part of a team, demonstrating initiative and flexibility.

We reserve the right to close this advert prior to the closing date should we feel we have sufficient applications.

*For those interested in the Colchester/Hybrid option, facilities are available in Sudbury whilst we await the opening of our new Colchester office.

Benefits

• Enhanced pay for unsociable hours
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online 
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.

Join the team and be there when it matters.

Position: Infrastructure Manager
Type: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/ Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We are implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our IT Infrastructure team cover the following areas:

• Fully responsible for managing the technology stacks
• Ensuring the underlying systems and data are secure and highly protected from malicious actors
• Ensuring the systems are available
• Managing 3rd party suppliers who assist us in supporting, developing and securing the systems
• Manage the technical and security risk registers and, with a risk based approach, mitigate risks to the best of our ability
• Embed principles of best value and money saving into all technology decisions

We’ve made a significant investment in our Microsoft suite and have transitioned services to Azure. We’re also building a cloud infrastructure to support the Organisation’s mission critical data use improvement project.

Our Infrastructure Systems Manager plays a crucial role in the development, support and maintenance of these systems, implementing the tools and technology we need as well as driving the reduction of IT costs where possible.

This role is responsible for:

• Maintenance of technical infrastructure based on Microsoft technologies
• Automated process creation to ensure systems are monitored and managed
• Migration of remaining on premise systems to Microsoft cloud based solutions
• Maintenance of legacy systems and processes where necessary
• Ensuring systems are highly accessible and available
• Advice to the Organisation on best practice on technology

For this role we’re looking for:

• Broad expert technical knowledge of IT Infrastructure based on both cloud and on premise Microsoft technologies
• Knowledge of Dynamics CRM 365 and associated technology
• Knowledge of Azure services, PowerApps, DataVerse
• Knowledge of sound backup and security protocols
• SQL (SSIS, SSRS) knowledge
• Experience of managing external stakeholders and 3rd party suppliers
• Service Management experience

Closing date for applications: 9:00 on Monday 1st September 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The Minster Centre is recruiting for a Registry Manager to oversee all aspects of training and course administration from first enquiry to graduation. The ideal candidate must have a high level of organisation; they need to be an adaptable and flexible person who enjoys working on a range of different tasks; they should have excellent teamworking skills and can work independently; and leading a small team, they need to be a confident manager in an education administration environment who thrives in a busy workplace.

Background

The Minster Centre is a registered charity and company and specialist integrative counselling and psychotherapy training provider based in Queens Park, London. We are a leading training provider in the sector and currently have around 400 students attending training courses ranging from open access introductory courses to post-graduate degrees.

Thousands of therapists have trained at the Minster Centre since our inception in 1978 and we have an extensive community. Our courses are accredited by the UKCP (UK Council for Psychotherapy), the BACP (British Association of Counselling and Psychotherapy), and some are validated by Middlesex University. We are also registered with the Office for Students.

The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. The service is provided by senior trainees who are in the process of completing their therapy training.

Job summary

The Registry Manager supports all aspects of training and course administration from first enquiry to graduation. This includes introductory courses, professional counselling and psychotherapy qualifications, and MA programmes validated by Middlesex University.  Reporting to the responsible Management Committee Lead, the Registry Manager ensures that we deliver efficient and effective services to support admissions, enrolment, university registration, assessment, progression, HESA data returns, awards, and graduation of our students.

The Registry Manager has line management responsibility for the course administrator, leads on course scheduling, managing student data, organising the Bursaries and Hardship Fund (the Minster Centre Fund), supports key committees, monitors academic progress, and ensures accurate information is presented at Assessment Boards. They will balance day-to-day student matters with supporting the team and working to improve administrative systems.

This is a varied role which is critical for the delivery of The Minster Centre’s strategic objectives and charitable aims. The successful candidate will be educated to degree level, or equivalent, and will have significant relevant experience of administration, ideally within the Higher Education or professional training sectors. A self-motivated person with proven management, communication and interpersonal skills. They will be adaptable, able to work as part of a team, and prioritise a challenging workload.

This role would suit someone who wants to work in the not-for-profit sector and who is looking for a challenging but rewarding place to learn, develop, and grow, within a Higher Education, counselling and psychotherapy training environment.

Main areas of responsibility

The Registry Manager will be responsible for:

Training and course administration

• Organise course scheduling, communicating with various staff during the process, ensuring rooms can be booked and staff contracts are created.
• Oversee and support the Live Assessment scheduling and marking procedures.
• Oversee and support the process for creating student teaching groups.
• Set and disseminate key dates in the academic calendar including term dates annually.
• Be able to identify, contribute to, and action improvements to systems, processes and policies.
• Provide administrative support, including minute taking and any additional administration as required.
• Maintain a Registry Admin Handbook, with regular review and improvement of systems recorded.

Student support and progression

• Ensure that students are enrolled on courses and set up on systems accurately.
• Manage the re-enrolment process between academic years.
• Oversee the recording of student progression.
• Liaise with and support the Operations Team in organising the annual Graduation event and ensuring all eligible students receive timely information.

 

Reporting

• Co-ordinate and support the accurate information recording and preparation for Assessment Boards and liaise with the External Examiner.
• Oversee and support the various HESA data returns as the liaison Senior Contact and ensure all data is accurate and meets various submission deadlines.
• Provide accurate statistical information to the Management Committee for inclusion in annual reports.

Staff management and stakeholder liaison

• Manage the Course Administrator.
• Work with Admissions, Quality, IT, Finance, Training, and Reception Teams throughout the academic year.
• Attend regular staff meetings and work with other key staff to market courses.
• Conduct annual appraisals.
• Be a key communication link across the staff and student community.
• Work with other key staff to ensure that information is provided accurately to students, staff, and the public via handbooks, Moodle, and the Minster Centre website.
• Liaise with Middlesex University at key points in the year.

This is not an exhaustive list of duties and responsibilities. The post holder may be required to undertake other duties which fall within the ambit of the role, in discussion with the Interim Management Committee.

The post holder is expected to comply with all relevant policies, procedures and guidelines of The Minster Centre, including those relating to Equal Opportunities, Health and Safety and the General Data Protection Regulations, and clinical governance including research governance and Codes of Practice/Ethics. 

Location: AoC London Office
Department: Events, Training and Sponsorship
Salary: £39,600 - £44,000 (depending on experience)
Job Type: Full time
Contract Type: Fixed Term Contract
 
The Association of Colleges (AoC) has an exciting opportunity for an experienced sponsorship and exhibition professional to join our established Events team for a period of maternity cover. The team designs and delivers a calendar of specialist further education events and an annual conference for educational professionals working across the FE College sector.
 
In the role of Sponsorship and Exhibition Manager, you will be working in a small but busy and fast-paced team. In this role you will be responsible for proactively promoting, selling and managing events sponsorship and exhibition packages working closely with a business development team on longer term partnerships as well as working with events managers to ensure exhibition logistics are fulfilled. This role balances sales, account and logistics management and is varied and interesting.
 
To be successful in this position you will have excellent customer relationship skills, with the ability to manage successful external relationships. You will possess great attention to detail coupled with the ability to manage competing and often urgent tasks with ease. Additionally, you will demonstrate initiative and be able to work diligently under pressure whilst maintaining a team-orientated approach to your work. Good IT skills and exhibition logistics management skills are also essential for this role.
 
Please note, this role will involve some UK travel, overnight stays and occasional long hours.
 
At AoC, we value trust, flexibility and professional growth. You’ll join a high-performing, mission-led organisation that offers generous benefits, flexible working, and opportunities to develop your career while making a positive impact on the FE community.
 
Please review the full job description and person specification, which outlines the role in more detail.
 
Hours: Full Time, 37.5 Hours per week, fixed-term contract for up to 13 months
 
How to Apply
 
If you think you have the skills, experience, and attributes to hit the ground running in this position, we would welcome your application. Click 'apply now' below.
 
To be considered for this role, your application must be submitted and received by 10am on 1 September 2025.
 
Interviews: Date: W/C 8 September 2025
 
Location: Onsite, AoC London Office
 
AoC is committed to providing equal opportunities and embracing diversity. We encourage applications from everyone and will not discriminate against any applicants on the basis of age, disability, sex, gender identity, marital status, pregnancy, race, religion or belief, or sexual orientation.
 
Thank you for your interest in this opportunity to join the AoC team.
 
REF-223564