Operation manager jobs in westminster, greater london
*Please note, internally, this role is titled Campaign Lead*
Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.
This is a new role working within Battersea’s Income Generation department to develop and deliver the campaign plan for a £4-6million pound capital fundraising appeal.
One of the key pillars of Battersea’s current strategy is to ensure that we continue to provide expert care for all the dogs and cats that come through our gates. One of the ways in which we do this is by investing in our facilities to ensure that they continue to meet the changing needs of the animals we care for. This fundraising campaign will help to achieve that aim.
You will work with teams across Battersea to develop a comprehensive plan for the campaign and co-ordinate the work of multiple specialist teams to deliver the campaign on a day-to-day basis. You will also be responsible for developing a clear governance structure for the campaign, and ensuring all stakeholders are kept informed of progress. You will also oversee and track progress of a series of internal process improvements that support the running of the campaign.
Please note, this is not a direct fundraising position, but will support our fundraising teams in delivering ambitious financial targets for the appeal.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 23rd November 2025
Interview date(s): To Be Confirmed
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Age UK is currently recruiting for a Finance Analyst to help provide high quality financial data analysis, business intelligence and modelling for our Commercial Finance division.
As a Finance Analyst at Age UK, you will support our FP&A Manager by creating insightful analysis and reporting, business intelligence and financial performance and risk reports. This opportunity is ideal for someone who wants to gain experience within the charity sector, working for a national charity in an accomplished FP&A team.
If you have passion for the mission and values of Age UK, combined with a desire to contribute to positive social impact, this role may be for you. For an more extensive list of responsibilities, please review the job description below.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office around once a month for team days and more often if necessary.
In your Supporting Statement, please include examples of how you meet the criteria below.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T
Experience
Experience of working to deadlines. I
Bachelor's degree in Finance, Accounting, Economics, or related field. A
Skills and knowledge
High proficiency in financial modelling techniques. A & T
Strong fluency with Excel formulas and functions. T
Analytical Thinking: Ability to analyse financial data and create financial models for decision support. T
Organisational Skills: Ability to manage multiple projects simultaneously. I
Attention to Detail: High attention to detail and accuracy. A, I, T
Personal attributes
Teamwork: Ability to work as part of a team and support others to achieve shared goals. I
Communication: Ability to build relationships with others and present findings to stakeholders. I
Self-starter with excellent interpersonal communication and problem-solving skills. A, I
Systems: Aptitude for learning new IT systems. A, I
Great to haves:
1-2 years of business finance or other relevant experience is advantageous but not essential. A
Experience of building detailed models within Power BI advantageous but not essential. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Battersea is entering an exciting phase of innovation and transformation as we embark on our new five-year strategy. With increased investment in income generation from 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat.
This is a new role working across Battersea’s Philanthropy, Partnerships and Commercial (PP&C) fundraising team, to help drive income growth and maintain strong funder relationships.
The primary focus of your work will be prospect identification and qualification for an upcoming capital campaign. This will include new major donor prospects and charitable Trusts that support capital projects.
You will also be responsible for undertaking due diligence on individuals, corporations and trusts that are supporting Battersea in order to inform our colleagues about potential financial and reputational risks, empowering them to make informed decisions about our partnerships.
You will be an integral part of the capital campaign, managing the prospect pipelines, tracking prospects as they move through the cultivation cycle and supporting the fundraisers with their cultivation. You will also write and contribute to event biographies for our Special Event program during particularly busy periods.
You will ensure that all research output is compliant with GDPR and will share data protection expertise with other team members.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages:
Acceptable use:
- Researching sector trends, company information, or general interview tips.
- Practicing interview questions with AI tools to improve communication skills.
- Using AI to support with structuring your responses.
Please do not:
- Submit AI-generated responses as your own during the interview.
- Use AI to impersonate or misrepresent your experience or skills.
- Use AI tools during real-time interviews.
Closing date: 28th November 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): Week commencing 8th December 2025
For full details on the role, please download the recruitment pack.
To apply for the role, click on the "Apply" button below
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote or in one of our global offices (Madagascar, Belize, Indonesia, Timor-Leste, Kenya, Senegal), or home-based within countries where Blue Ventures has administrative capacity (Mozambique, Tanzania)
Closing date for applications: 15 November 2025
Contract status: Global post, full-time
Start date: December 2025
Contract duration: Permanent
Remuneration: £42,705 - £47,565 gross per annum (UK national band); £46,896 - £51,605 gross per annum (London, UK); IDR 286,984,519 - IDR 355,860,803 gross per annum (Indonesia); KES 2,871,375 - KES 3,560,505 gross per annum (Kenya); TZS 41,495,072 - TZS 51,453,890 gross per annum (Tanzania); MGA 36,755,641 - MGA 44,933,771 gross per annum (Madagascar); XOF 18,577,559 - XOF 23,036,173 gross per annum (Senegal); BZD 50,755 - 58,211 (Belize); USD 15,679 - 19,144 (Timor Leste); USD 68,000 - 72,910 (United States).
We rebuild tropical fisheries with coastal communities
Blue Ventures is a marine conservation organization that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally.
Across a dozen countries, we’re partnering with traditional fishers and community organizations to design, scale, strengthen and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform, and share tools and best practices to support fishing communities across the globe.
Summary job description
We are currently recruiting a Software Developer (R Shiny) to support our evolving operations, supporting our Global Data Science team. Reporting to the Head of Data Engineering, this is a full-time role with occasional travel (1-2 times per year) to work closely with overseas colleagues, partners, field teams and communities.
The successful candidate will be a motivated, proactive and highly organised individual with strong experience in developing interactive data visualisation tools in R Shiny specifically.
You will focus on creating user-friendly, customisable tools to support decision-making in small-scale fishing communities and across the organisation. These tools, designed by the Design and Integration team, aim to transform complex datasets into actionable insights, supporting data-driven decision-making at various levels.
You will demonstrate a proven track record of presenting complex data in clear, accessible formats for both technical and non-technical audiences, as well as project design and management. Ideally, you will have experience with community-based conservation and development initiatives. You will thrive in environments that are collegiate and ambitious, and be able to demonstrate experience of working independently and solving complex problems in challenging situations.
We are looking for an individual who is open to new ideas and embraces innovation. Assessment of applications will include candidates’ technical skills and alignment with BV’s core values and mission to support human rights-based approaches to marine conservation and fisheries management.
The client requests no contact from agencies or media sales.
Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;
Location: North East London
Contract: Full Time, Permanent – 37.5 hours
Salary: £27,900pa to £29,700pa – depending on experience
Closing Date: Wednesday 26th November
Why this role matters
We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.
This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.
What you’ll be doing
As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.
Your key responsibilities will include:
- Making sure every supporter feels heard, valued, and appreciated
- Managing donation processes and supporter communications with care and efficiency
- Supporting the team with admin tasks that keep everything running smoothly
- Working closely with colleagues across teams to create a brilliant supporter experience
- Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
- Review and refresh “thank you” materials, communications and processes.
- Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
- Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.
What you’ll bring
We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:
- Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
- Strong communication skills and a real empathy for people
- Good working knowledge of online fundraising
- Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
- A positive attitude and a willingness to pitch in
What’s in it for you
The chance to be part of an organisation that’s making tangible impact
- Supportive, inclusive team culture
- A working environment where new ideas and testing new things is strongly encouraged.
- Hybrid/flexible working options
- Opportunities for training, learning and growth
- 7% employer pension contribution
- 25 days’ annual leave
How to apply
If this sounds like your kind of role, we’d love to hear from you.
You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD
If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)
A note on equity
We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.
Let's build your legacy together
Finance Assistant
The Finance team at KCLSU are looking for a Finance Assistant to support the delivery of core financial and administrative functions, in line with financial regulations, procedures and compliance requirements of external statutory bodies.
As part of this, you will:
- Assist in the preparation of accurate, timely, and compliant financial statements and management accounts.
- Support the annual audit process.
- Play an essential role in ensuring high-quality service to KCLSU's internal and external stakeholders, including students, by maintaining accuracy, efficiency and professionalism.
To apply for this role, please fill in an application form and include a personal statement detailing how you meet the person specification.
To be eligible for this role, you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport or visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one.
- Not be a trustee of King's College London Students' Union.
REF-225 146
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!
Age UK is hiring a Philanthropy Lead! We are delighted to be recruiting for this brand new role in Age UK's award-winning partnerships and philanthropy team. You'll be joining a team of c30 talented and dedicated colleagues working across philanthropy, corporate partnerships, trusts & foundations, statutory, all supported by a fantastic partnerships operations team. We work closely with colleagues in services to drive forward our restricted funding priorities and are well embedded within the charity.
It's an exciting time to join Age UK as we embark on a new income generation strategy to drive significant growth in income and impact, to end the crisis hiding in plain sight for older people.
We're looking for an experienced major donor fundraiser who has the passion, drive and strategic understanding to lead Age UK's Philanthropy programme. You will work to create a step change in philanthropy income & impact, aligned to Age UK's thematic priorities to tackle pensioner poverty, disconnection and health and care - locally, nationally and internationally. You will forge relationships to secure new donations and maintain existing donor relationships, whilst also leading and coaching a team you have the opportunity to recruit and build yourself.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve occasional travel for meetings and cultivation events. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Last date for applications Monday 17th November 2025. Interviews for shortlisted applicants will take place via Teams on Tuesday 25th and Wednesday 26th November.
Age UK internal grade: 4L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Significant experience of developing philanthropy strategy, implementing major donor programmes and meeting annual income targets. A, I, P
- Significant experience of driving a pipeline of opportunities forward, making 7+-figure asks and supporting senior colleagues and volunteers to participate in the ask process. A, I P
- Proven outstanding donor-facing and relationship management skills with the demonstrable ability to communicate, influence, and negotiate successfully at the most senior level with donors and colleagues. A, I, P
- Experience of managing teams of fundraisers to work at pace to achieve targets and build long-term relationships with donors. A, I
- Proven success developing complex restricted funding bids that have secured six and seven figure multi-year investment from individuals. I, P
Skills and knowledge
- Confident when speaking to external stakeholders with the ability to influence at all levels, including senior business people and celebrities. I
- Excellent levels of financial management and numeracy with significant experience of putting together, managing and monitoring budgets. A, I
- Outstanding communication skills, both written and oral - with the social skills and presence to communicate complex issues to a variety of audiences - up to board level. A, I, P
- High levels of gravitas and influencing skills: credible and confident with senior level contacts internally and externally. I, P
- Ability to distil complex information and convey it powerfully to a variety of different people, including distilling complex issues to understandable and actionable items. I, P
- Ability to manage multiple priorities within a fast-paced environment, ensuring our prospects and donors are at the heart of our fundraising. I, P
Personal attributes
- A passion to join Age UK in supporting older people and a belief the support from major donors is critical to achieving our strategic goals. A, I
- A high degree of diplomacy, tact and confidence. I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Experience of working with public fundraising teams to drive philanthropy and legacy prospecting. I, P
- Experience in developing and delivering major appeals/ campaign fundraising. I, P
- Experience in project management, reporting and analysing results. I
Skills and knowledge:
- Sound administration skills, including a good working knowledge of MS Office products and databases. I, T
Personal attributes
- A collaborative approach and the ability to work effectively with internal stakeholders in the wider Fundraising division and most other teams within the Age UK. I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Head of National Art Pass Marketing
Location: King's Cross, London
Contract length:12-month FTC
Salary: £54,600
Art Fund is the national fundraising charity for art. With over 142,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.
We work closely with a network of 900 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 140,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.
We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.
The role
Art Fund is seeking an experienced marketing and brand leader to drive membership for The National Art Pass.
As Head of Marketing for the National Art Pass, you’ll take ownership of a strategic, data-driven programme to recruit, engage and retain members, shaping the reach and impact on a national scale. You’ll lead major integrated campaigns, develop creative concepts and oversee digital & CRM marketing that inspires, deepens loyalty and delivers commercial results.
You’ll be both creative and data-driven, combining audience insight, innovative thinking and digital expertise to deliver measurable ROI. You’ll also play a key leadership role across teams - guiding team members and collaborating closely with colleagues across the organisation.
What you’ll do:
- Lead large-scale, integrated campaigns to grow National Art Pass membership
- Oversee CRM, email and programme of activity to improve engagement, retention and lifetime value
- Shape and deliver fundraising campaigns in partnership with internal teams
- Manage media and creative agencies, ensuring strong performance and ROI
- Contribute to Art Fund’s next five-year strategy and CRM transition project
What you’ll bring:
- Proven success in delivering high-performing, multi-channel campaigns
- Experienced in using data and insight to drive decisions and innovation
- Experience with customer journey optimisation within marketing
- Strong grasp of audience segmentation, data insights, and brand strategy
- Experience in owning and leading content marketing plans that inspire
- Excellent stakeholder management and leadership skills
- Experience managing budgets, agencies, and senior reporting
Key Employee Benefits
- Generous Annual leave– 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
- Free National Art Pass (NAP)- for yourself and another person of your choice.
- Free Entry to Exhibitions
- Life Assurance- cover for up to three times your basic salary.
- Season Ticket Loan
Pensions - Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
Closing deadline: 23.59pm on 24 November 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.
Non-UK nationals will require current and valid permission to work in the UK.
Please note that any suspected use of AI in relation to answering sift questions will be marked down.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something truly inspiring.
The Orpheus Centre is an award-winning charity that supports disabled young adults aged 18–25 to live independent, fulfilling lives through the performing and visual arts. Rated Outstanding by Ofsted, we are driven by our values — joyful, bold, inclusive, resilient and determined — and a vision of an inclusive world where every young person can achieve their aspirations.
We are now seeking a strategic, values-led Director of Finance to join our Senior Leadership Team and play a pivotal role in shaping the future of our organisation.
Salary: £72,000 – £77,000 (depending on experience)
Hours: 35 hours per week, 52 weeks per year
Location: Godstone, Surrey (onsite with some flexibility)
Contract: Permanent
About the Role
You’ll lead the financial strategy, planning and operations for the Orpheus Centre, ensuring sustainability, transparency and compliance while enabling innovation and growth. Reporting directly to the CEO and working closely with Trustees and senior leaders, you will:
- Provide strategic financial leadership and insight to drive organisational success.
- Oversee all aspects of financial management, including budgeting, forecasting, reporting and audit.
- Ensure compliance with The Charity Commission, HMRC and Companies House regulations.
- Lead on procurement, risk management and digital transformation in finance systems.
- Manage investments and oversee capital and operational budgets.
- Lead and develop a small, high-performing finance team.
This is a hands-on and highly influential role for someone who thrives on both strategic planning and operational excellence.
About You
You’ll be a qualified accountant (ACA, ACCA or CIMA) with significant experience in senior financial leadership — ideally within the charity and/or education sector.
You will bring:
- Strong understanding of charity SORP, financial governance and regulatory frameworks.
- Experience working with Boards and governance structures.
- Proven ability to deliver strategic financial planning and risk management.
- Excellent communication, leadership and influencing skills.
- A proactive, future-focused approach and commitment to Orpheus’ values and mission.
Why join Orpheus?
- At Orpheus, you’ll join a joyful and inclusive community that values creativity and collaboration. We offer:
- The opportunity to play a key role in an Outstanding organisation.
- A collaborative leadership environment with real impact.
- A supportive and passionate team culture.
- Ongoing professional development opportunities.
- Free parking on our beautiful Surrey campus.
Join us in making a lasting difference in the lives of young disabled people through the power of the arts.
Safeguarding & Equality
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community.
In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be guaranteed an interview.
As a Disability Confident Employer, we are:
- Challenging attitudes towards disability
- Increasing understanding of disability
- Removing barriers to disabled people and those with long-term health conditions
- Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration
Applications will be reviewed as we receive them and if a suitable candidate is identified, we reserve the right to close our advert sooner.
We are focused on inspiring and empowering young disabled students to live fulfilling, independent lives



The client requests no contact from agencies or media sales.
We are seeking a proactive, detail-oriented and data-focused [IT/data confident] administrator to support our CRM and audience development activities.
Hofesh Shechter Company is a boundary-breaking international dance company, led by Artistic Director Hofesh Shechter. Our work includes large-scale touring, film projects, the emerging talent programme Shechter II interwoven with our Shechter Moves learning programme.
This newly created position is central to our data strategy, focusing on centralising audience and supporter information using our new specialist CRM and event management systems, Monad and YesPlan. You will be responsible for data integrity, analysis and supporting us to turn rich audience insights into a powerful tool for storytelling and growth, helping us build deeper relationships with our diverse audiences.
This is an ideal role for someone passionate about IT systems and the arts. It suits a recent data/business analytics graduate looking for a role with real-world impact in the UK’s vibrant creative sector or an aspiring arts administrator who thrives on a mix of analytical and creative work.
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
The successful candidate willdeliver a high-quality service to young people aged 16–17 and their families across Hertfordshire, working alongside the Family Link Work and Mediation services to prevent family breakdown and reduce repeat homelessness. They will also support the wider team and work collaboratively with stakeholders to ensure the service achieves its key performance indicators (KPIs).
What will you be doing?
Lead the hyh Hub, overseeing its day-to-day operations and ensuring the effective delivery of services. The Hub acts as a gateway for young people aged 16–17 to access hyh’s prevention services. In this role, you will build and maintain strong relationships with colleagues, partners, and commissioners, while supporting the recruitment, training, and professional development of Advice & Information and Admin Workers. You will also monitor outcomes and produce reports for the leadership team and funders to demonstrate impact and inform future service development.
What will the role involve:
- Leadership of the Advice and Infromation Team
- Service Delivery offering advice and options to young people, family members and professionals to prevent amily breakdown and homelessness.
- Partnership and Stakeholder Mangement
- Full job description attached and avaialble on our website.
Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 29th October 2025
Recruitment morning will be held on 6th November 2025 that will involve a variety of group based and individual tasks following by a competency interview. and if successful there will be a personal interview stage held on a date to be confirmed.
Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
The client requests no contact from agencies or media sales.
Financial Controller
£52,744 pa plus excellent benefits
London WC1 and home-based - hybrid with expectation to work at London office 40% of the time
35 hours per week, full-time
Permanent contract
The Royal College of Paediatrics and Child Health (RCPCH) is seeking an experienced and strategic Financial Controller to oversee the financial management, control and compliance functions of the College.
This is a pivotal leadership role within the Finance team, supporting the College’s mission to improve child health by ensuring strong financial governance, sound reporting, and long-term sustainability. Working closely with the Associate Director of Finance and senior leaders across the organisation, you will take responsibility for the accuracy, integrity and efficiency of all financial operations and reporting processes.
As Financial Controller, you will lead a team of six, overseeing financial control, statutory reporting, payroll, and compliance. You will ensure that robust internal controls are in place, and manage relationships with auditors, banks and investment partners.
This role will suit a qualified accountant with substantial experience in financial management and a collaborative leadership style.
Key responsibilities include:
- Leading the delivery of accurate and timely month-end and year-end processes, including group consolidations and statutory accounts
- Ensuring compliance with all relevant accounting standards, tax, audit and charity regulations (including SORP)
- Managing internal and external audit processes and acting as primary contact for auditors
- Overseeing payroll, accounts payable and receivable, cash management and treasury functions
- Maintaining and improving financial systems, processes, and internal controls
- Leading, developing and mentoring a team of finance professionals to achieve operational excellence
- Working closely with colleagues across the College to provide financial insight and analysis to support strategic decision-making
- Supporting the budgeting and forecasting cycle and contributing to strategic projects and funding initiatives
Essential skills and experience:
- Degree in finance, accounting or related field, and full professional qualification (ACA, ACCA, CIMA or equivalent)
- Minimum of 5–7 years’ experience in financial management, ideally within the nonprofit or public sector
- Proven track record of leading statutory reporting and year-end audit processes, including production of group consolidated accounts
- Experience managing financial operations in a complex organisation, preferably in the charity or healthcare sector
- Strong analytical and problem-solving skills with excellent attention to detail
- Advanced Excel and strong working knowledge of financial systems
- Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels
- Demonstrated leadership experience, with the ability to manage and motivate a high-performing team
This is an excellent opportunity to develop your finance career in a supportive and high-performing team.
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 17 November 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.


The client requests no contact from agencies or media sales.
Quantitative Analysis Officer
£31,749 a year
London, E15 2GW / Hybrid Working
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
This is an important role in our Strategy, Impact and Social Change directorate. You will help us understand and improve Scope’s services for disabled people by analysing data and sharing insights that drive real change.
Permanent, Full time (35 hours a week)
Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.
The role
We are looking for someone who enjoys working with data and turning numbers into clear, useful insights. As our Quantitative Analysis Officer, you will help Scope measure the impact of our services and campaigns, ensuring they deliver the best possible outcomes for disabled people.
You will:
· Analyse data, including customer records and survey results, to evaluate Scope’s services
· Respond to ad-hoc data requests from teams across Scope
· Produce regular reports for funders and internal stakeholders
· Share key findings through bulletins and workshops
· Support the design and testing of outcomes surveys
· Help implement value-for-money analysis and contribute to policy and campaign evaluations
For more information about the role’s responsibilities and the skills and experience required, please visit our website.
About you
We are looking for someone who is:
· Experienced in quantitative research and survey analysis
· Skilled in using statistical techniques such as significance testing and correlations
· Confident with Microsoft Excel and presenting data insights
· Organised and able to manage multiple tasks and deadlines
It’s great (but not essential) if you also:
· Have experience with analytical software such as SPSS or PowerBI
· Understand the Social Model of Disability or have lived experience
· Have experience in corporate or management reporting
We welcome applications from people with lived experience of disability and from all backgrounds.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please contact us via our website.
Find out more about asking for adjustments at interview.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
Please visit our website & apply online.
Application closing date - 26/11/2025
£31,000 per annum
35 hours per week
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a valued Ambassador Relations Executive ensuring the team’s Ambassador Programme and its admin systems and records are kept accurately and to a high standard. You will assist the team on some of our high level public activations with our Ambassadors and High Profile Supporters, delivering towards organisational priorities. This role will require close monitoring of social media platforms regarding UNICEF UK Ambassadors’ outputs, as well as lead on the production of digital impact reports. You will be supporting the delivery of priority projects working closely with wider internal teams. The post holder will be required to keep our dedicated web pages up to date and deliver our quarterly e-newsletters.
Reporting to one of our Senior Managers, the successful candidate will have:
· Experience of supporting a busy team within a Communications department, maintaining and improving systems, procedures, working to tight deadlines and managing conflicting priorities.
· Excellent understanding and monitoring skills of digital media platforms.
· Excellent communication skills for both internal and external stakeholders.
· Motivation to role-model UNICEF UK’s Values: Putting children first, Inclusion and belonging, Finding solutions, Compassion, Mutual trust & respect and Collaboration.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, 20 November 2025.
Interview date: w/c 1 December 2025.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to excel in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community.
You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values.
This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow.
Core Responsibilities
1. Hosted Partner Onboarding and Development
-
Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems.
-
Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities.
-
Ensure all onboarding documentation, contracts, and systems are completed accurately.
-
Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation.
-
Track onboarding milestones and ensure timely transitions from application to full hosting.
2. Hosted Partner Journey Development
-
Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal.
-
Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services.
-
Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values.
-
Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows.
3. Partner Communication and Engagement
-
Maintain consistent, high-quality communication with partners throughout the onboarding and early development process.
-
Ensure partners have access to the right guidance, templates, and training resources.
-
Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement.
-
Contribute to the Project Hosting Bulletin and updates for new HPs.
4. Documentation, SOPs, and Training
-
Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management.
-
Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes.
-
Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle.
5. Risk Identification and Escalation
-
Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks.
-
Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation
-
Maintain accurate documentation of risk assessments and onboarding decisions.
6. Collaboration and Service Improvement
-
Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs.
-
Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems.
-
Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience.
7. Growth and Learning Areas (Development Focus)
-
Develop leadership in onboarding design and service improvement.
-
Contribute to testing and adoption of HOSTHub features that enhance the HP journey.
-
Support the Partnerships Circle in developing standardised partner support materials.
Required Experience
-
3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment.
-
Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners.
-
Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts.
-
2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data.
-
Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically.
-
Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency.
-
Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences.
-
Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously.
-
Experience handling compliance checks, screening, or due diligence processes is highly desirable.
-
Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
