Operation manager jobs

Head of HR and Operations – Female applicants only

Contract: Permanent, 4days/week (1-2days/week in the office, central London)

Salary: £50,000-55,000 (FTE)

Are you an experienced HR and Operations leader looking to make a real impact in a values-driven organisation? We are working with a highly respected not-for-profit who are seeking a Head of HR and Operations to lead their people, IT, and facilities functions at a time of growth and transformation.

The Role:

Reporting directly to the Executive Leadership Team, this is a pivotal role shaping the organisation’s future. You’ll lead HR strategy and practice, ensuring robust policies, processes, and people development across the organisation. Alongside this, you’ll oversee IT systems, cyber security, facilities management, and compliance — creating the infrastructure needed for the organisation to thrive.

Key responsibilities:

• Driving HR strategy, talent development, inclusion, and staff wellbeing.
• Leading on operational processes, including IT systems, cyber security, and data compliance.
• Overseeing facilities, health & safety, and office infrastructure.
• Providing strategic leadership as part of the Senior Leadership Team, supporting organisational growth and resilience.

About You:

• CIPD Level 7 (Chartered Membership is strongly desirable).
• Proven HR leadership experience, MUST within the not-for-profit or charity sector.
• Strong knowledge of employment law, HR best practice, and leading change initiatives.
• Awareness of IT, facilities, and health & safety management.
• Excellent communication skills, with the ability to inspire, collaborate, and influence.
• A genuine commitment to equality, diversity, inclusion, and values-based leadership.

The opportunity:

• A senior leadership role with real scope to shape strategy and culture.
• The chance to work in a purpose-led organisation with a strong mission and impact.
• Flexible and supportive working environment.

This is a unique opportunity to combine your HR expertise with operational leadership, supporting an organisation through a key stage of its journey.

Please note: This is a female-only role under the Equality Act 2010, Schedule 9, Part 1. Applicants

READY TO DRIVE A SOCIAL ENTERPRISE FORWARD?

MOTIVATED BY PURPOSE, NOT JUST PROFIT?

GOT A GREAT EYE FOR DETAIL?

WE’RE RECRUITING A GENERAL MANAGER...

Can Do is a start-up using digital technology to create social change. Founded by award-winning social entrepreneur Mark Johnson MBE, Can Do is building an innovative platform to help vulnerable people take control of their lives and access the services they need.

Mark is looking for a General Manager to work alongside him. Mark is an entrepreneur and creator. To balance this, he needs someone steady, organised, and practical to turn ideas into plans and keep the day-to-day operations running smoothly.

He’s looking for someone who:

· Has experience of general/project management in a social enterprise or start-up

· Is calm, steady and level-headed

· Has meticulous attention to detail and is a practical organiser who gets things done

· Can use digital and AI tools to simplify processes

· Is empathetic and purpose-driven to help people

The role is flexible – full-time, part-time, or a great option for someone returning to work.

This isn’t just another job, it’s a chance to help build a start-up with huge potential to scale.

Think this sounds like you? Let’s start a conversation.

WHO WE ARE.

Can Do is a start-up using digital technology to create social change. Founded by award-winning social entrepreneur Mark Johnson MBE, Can Do is building an innovative platform to help vulnerable people take control of their lives and access the services they need.

Our mission is to put power back where it belongs: with the people who use services. Because we believe that if you think you can, you can.

THE ROLE

Mark is looking for a General Manager to work closely with him. He is an entrepreneur and creator. To balance this, Mark needs someone steady, organised, and practical to turn ideas into plans and keep the day-to-day running smoothly.

This is a start-up role: exciting, busy, and varied. There’s a lot to do, and you’ll need to be efficient, flexible, and ready to roll up your sleeves.

It’s about working with purpose, building something new, and making a real difference.

WHO WE’RE LOOKING FOR

· Someone with experience in project management, operations, or general management in a social enterprise, or small start-up

· A meticulous and practical organiser who enjoys making things work and getting things done

· Someone who wants to work with purpose, helping build a socially oriented organisation

· Efficient, empathetic, and comfortable juggling a wide range of tasks

· Tech-savvy and confident using AI/digital tools to make processes simple and efficient

· Flexible: this role could be full-time, part-time, or suit someone returning to work

WHAT YOU’LL DO

· Project management: Plan and manage projects from start to finish, making sure deadlines are met and everyone delivers on their part.

· Meetings and follow-up: Organise and run management meetings, keep notes, and make sure agreed actions happen.

· Governance: Oversee compliance and act as Company Secretary, keeping records accurate and up to date.

· Finance: Use Xero and work with accountants/bookkeepers to oversee budgets, accounts, and financial reports so the numbers are always clear.

· Fundraising and business development: Support funding applications, proposals, and relationships with partners to bring in new opportunities.

· Operations: Keep the day-to-day running smoothly — from diary management and HR basics to coordinating contractors.

· Communications: Maintain simple but effective comms, updating the website and keeping social media active.

SKILLS & QUALITIES

· Strong organisational and project management skills

· An excellent writer, whether contracts, bids or public facing materials

· Experience of operations, governance, and finance oversight in a small organisation, ideally a social enterprise or startup

· Confidence managing budgets and financial reporting (not a finance role, but able to keep track)

· Able to communicate clearly and keep people focused

· Empathetic, socially minded, and committed to putting people first

· Steady, reliable, and happy working in the background to let others thrive

EQUALITY & DIVERSITY.

Can Do welcomes applications from people with lived experience of social challenges. We are committed to ensuring diversity and inclusion in our recruitment process and workplace culture.

This is a senior role focused on developing and expanding Communities 1st’s enterprise activity, ensuring services are innovative, inclusive, and financially sustainable. You will have direct oversight of current enterprise services and play a pivotal role in helping other teams to develop traded offers and take a more enterprising approach to their work.

You will:

• Lead the delivery, growth, and improvement of our existing social enterprise services – including community centres, facility hire, and handyperson services.
• Drive development of new income-generating opportunities in collaboration with other teams – such as our Coffee Cart, corporate and school workshop offers, and creative venue-based initiatives.

Purpose of the Job:

To lead and develop a growing portfolio of social enterprise services that generate income, increase social value, and support our charitable mission. The role focuses on both direct service management and cross-team collaboration to stimulate innovation, scale, and sustainability across our wider work.

General Responsibilities

• Lead day-to-day operations and strategic development of all community-focussed enterprise services.
• Identify and implement opportunities to grow and diversify income across multiple service areas.
• Support other teams to explore and develop enterprise elements aligned to their goals and communities.
• Ensure all enterprise services are inclusive, well-managed, and aligned with organisational values and impact objectives..

Key Responsibilities

Leadership & Line Management

• Lead and support a multidisciplinary team delivering community enterprise services, including facilities, traded services, and community-based projects.
• Provide coaching, supervision, and performance management to direct reports.
• Foster a high-performing, inclusive, and values-led team culture.

Enterprise Strategy & Development

• Develop and evolve business plans and service models that balance social mission and financial sustainability.
• Drive innovation and service improvement across enterprise areas, identifying opportunities for growth, diversification, and increased impact.
• Support other departments (e.g. Creative, Wellbeing, Volunteering) to explore and implement income-generating opportunities such as events, workshops, and training.
• Promote enterprise services and offers to target markets including local businesses, schools, and community organisations.

Finance & Operational Management

• Oversee budgets, purchasing, pricing, and income tracking in line with finance policies and delegated authority.
• Ensure effective systems for stock, asset, and facilities management are in place.
• Use performance data to inform decision-making and improve quality, efficiency, and impact.

Supported Volunteering and Employment

• Work with the Wellbeing, Employment & Skills team to offer inclusive volunteering and work placement opportunities within enterprise services.
• Support volunteers and participants to develop confidence, skills, and pathways to employment or further involvement.
• Ensure person-centred, inclusive practice is embedded across enterprise operations.

Marketing, Sales & Stakeholder Engagement

• Collaborate with the Marketing & Communications team to raise the profile of enterprise offers and increase reach and take-up.
• Build relationships with external stakeholders including businesses, schools, and community partners.
• Develop productive working relationships with suppliers, delivery partners, and venues to support joint initiatives and operational effectiveness.

Quality

• Promote a culture of continuous improvement, reflective practice, and learning.
• Lead the implementation of standard operating procedures and embed quality assurance processes across enterprise activities.

Do you have the leadership skills to run a busy residential centre and inspire a team to deliver outstanding outdoor learning experiences?

We’re looking for you to join our Environmental Education Charity as our new Centre Manager. 

• Permanent full time contract
• Starting salary is circa £39,390 per annum
• Excellent benefits – including 28 days annual leave + bank holidays, life assurance and a health cash plan (see the full list below)
• Work in a stunning location, with nature on your doorstep every day
• We have a 2-bedroom bungalow on site, providing the opportunity to relocate to beautiful Somerset (subject to availability).

Love where you work!

Established in 1943, our network of Learning Locations provides day and residential outdoor education courses for all ages. We aim to create outstanding opportunities for everyone to learn about nature.

We value each of our team members and understand that every role is vital to deliver our mission, so, we provide great benefits* to reward and support you while you work with us.

What you’ll be doing

As our Centre Manager you will have a key operational and leadership role within our charity. You’ll work closely with the Head of Education and Operations to ensure the effective running of your centre, ensuring all activities align with the Field Studies Council vision and strategy. 

You will have overall responsibility for the day-to-day operations, management and performance of your busy residential learning location. This will involve budgeting and ensuring effective systems are in place to meet customers’ expectations. As well as working with our Sales and Business Development teams to actively retain and develop new business opportunities. 

You will successfully lead and manage your team, providing clear direction, motivation, support, and feedback. As well as play an active role in recruiting, inducting, and developing each team member supporting them to perform at their best with a strong focus on delivering excellent customer service.

Please refer to the vacancy pack for further information on the full responsibilities of this position. 

Where you’ll be based

Field Studies Council Nettlecombe Court is a unique and inspiring place to work. Set in a peaceful valley on the edge of Exmoor National Park, the house is a striking Tudor and Georgian mansion surrounded by ancient woodland, heritage parkland, and a nationally important Site of Special Scientific Interest.

Working here means being immersed in nature every day, with easy access to the Somerset coast, Exmoor, and the Quantocks National Landscape. The setting is not only beautiful but also rich in history and biodiversity, offering a truly rewarding environment to be part of.

Who we’re looking for

You will have developed strong business management skills from your previous work experience and be confident to deliver the day-to-day operational functions of a busy learning environment.

Experience in a similar centre environment within the leisure, hospitality, or education sectors is advantageous.
 
In addition, you will have: 

• Excellent communication skills, with the ability to engage a wide range of audiences.
• A proactive approach to personal development. You will be motivated to learn new skills and seek new challenges, as well as be able to inspire others to do the same. 
• Demonstrable time management and prioritisation skills. 
• A passion for outdoor learning and a commitment to its value

Sound like the role for you? Join us and help shape outstanding learning experiences in nature.

* Your benefits whilst working with us will include:

• Financial - We offer competitive salaries, sick pay, pension schemes, life assurance 5 x your annual basic salary, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
• Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
• Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
• Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.

The closing date for receipt of your completed application is 9.00am on Monday 20th October 2025.

We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.

Interviews are scheduled to take place at Field Studies Council Nettlecombe Court on Wednesday 5th November 2025.

Shortlisted applicants will be contacted by email.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and we expect all team members to share this commitment. Any offer of employment will only be confirmed following the successful completion of rigorous pre-employment checks, including appropriate Disclosure and Barring Service (DBS) checks

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Responsibilities:

Principal Role

• Develop and deliver Back Up’s corporate fundraising strategy, focusing on securing long-term, high-value partnerships with organisations aligned to our mission.
• Lead on building and maintaining a pipeline of corporate prospects, driving new business and fostering strong partnerships that support Back Up’s objectives.
• Build and nurture relationships with existing and new partners, ensuring they are engaged, informed, and understand the impact of their support.
• Oversee and manage corporate partnerships income and expenditure budgets, ensuring targets, KPIs and return on investment are achieved and reported.
• Work closely with the Promotions manager to support sponsorship requests with spinal cord injury sector partners.
• Champion collaborative working across the organisation to maximise opportunities and ensure alignment with Back Up’s business plans and strategy.

Key Responsibilities

• Proactively identify and secure new corporate partnerships through research, networking, events and tailored approaches.
• Account manage existing partners, delivering exceptional stewardship, engagement opportunities and impact updates.
• Write and create persuasive funding applications, proposals and pitches, working with the trusts and foundations team where beneficial.
• Organise, prepare for and lead meetings and pitches to win new partnerships and strengthen existing relationships.
• Undertake due diligence on potential partners in line with Back Up’s fundraising policies.
• Lead on drafting partnership agreements, clearly defining mutual expectations and mitigating risks.
• Develop, motivate and support corporate volunteers, partners and committees to drive sustainable fundraising.
• Design and implement engaging corporate communications, including use of LinkedIn and other social media to raise awareness and income.
• Monitor, measure and evaluate corporate fundraising performance, reporting progress to Head of Partnerships, senior management, and trustees.
• Keep abreast of industry trends, particularly organisations and foundations focused on social mobility, inclusion, and mental and physical health.
• Work closely with the Services team to understand and communicate the impact of partnerships on people affected by spinal cord injury.
• Collaborate with Finance and Operations to create partnership budgets and contracts.
• Work with the partnerships team (special events, trusts and foundations, promotions manager) to develop cultivation activities tailored to corporate audiences.
• Represent the team at internal and external meetings, working groups and events.
• Contribute to a collaborative, creative and expert fundraising culture by sharing ideas and best practice across the team.
• Maintain accurate records of all interactions and approaches.

Why this role matters

At Age Cymru West Glamorgan, we believe everyone deserves to age well and enjoy life. Our Information & Advice (I&A) service is at the heart of this mission. It’s our flagship service, supporting thousands of older people and carers every year — and last year alone we helped clients secure over £1 million in unclaimed welfare benefits.

The service is growing in reach, impact, and complexity. That’s why we’re now recruiting an Information & Advice Service Manager — a brand-new role that will provide the leadership, oversight and expertise the service needs to flourish into the future.

What you’ll do:

This is a varied role that blends strategic leadership, quality oversight and hands-on expertise. You’ll be responsible for:

• Leading the I&A service, ensuring it meets the Advice Quality Standard (AQS) and delivers consistently excellent outcomes.

• Supporting and mentoring staff and volunteers, creating a collaborative and high-performing culture.

• Acting as safeguarding lead for the service.

• Driving continuous improvement in systems, policies and practice.

• Building strong relationships with funders, commissioners and partners, demonstrating the impact of our work.

• Occasionally taking on complex cases yourself, using your expertise to guide both the team and the clients we support.

Who we’re looking for :

We know there isn’t one single background that produces a great I&A Manager. That’s why we’ve built in flexibility around hours and salary, and why we’d love to hear from you even if you don’t tick every box.

Our ideal candidate will have:

• Experience leading or managing advice services (welfare benefits, housing, health & social care or similar).

• Strong safeguarding knowledge and confidence acting as a safeguarding lead.

• A track record of managing contracts, KPIs and reporting requirements.

• Excellent people skills: you’ll enjoy coaching and developing others, and you’ll know how to get the best from both staff and volunteers.

• The ability to represent ACWG confidently with funders and partners.

If you’re passionate about making a difference for older people and carers, and you’ve got leadership experience in advice services, we’d love to talk.

Why work with us

We’re a values-driven local charity with a culture of freedom and responsibility. That means we trust our people to make decisions, innovate and deliver, while giving them the support they need to succeed.

Benefits include:

• 34 days annual leave pro rata (rising with service up to 39 days including bank holidays)

• Enhanced pension (5% employer contribution, matched up to 8%)

• Free 24/7 Employee Assistance Programme (counselling, financial and legal advice, wellbeing support)

• Hybrid working and flexible hours

• Paid leave for special circumstances

• Ongoing training and CPD opportunities

Not sure if this is for you?

We know job descriptions can sometimes put people off applying. Please don’t let that be the case here. If you’re interested but not sure whether you meet every requirement, we would strongly encourage you to get in touch and have a chat about the role, your skills, and whether this could be a good match.

Help shape the financial future of a fast-growing charity supporting Gaza’s children. If you’re a qualified, detail-oriented finance professional who thrives in purpose-driven settings, we’d love to hear from you!

About Children Not Numbers

The conflict in Gaza has left thousands of children in urgent need of medical care, trauma support, and long-term assistance. Children Not Numbers is a grassroots UK-based charity committed to the health, safety, education, and wellbeing of Gaza’s children.

Children Not Numbers was established in early 2024 to address the urgent need to support Palestinian children caught up amid an unprecedented conflict. Within 18 months, we have grown rapidly into a global network of c.200 staff and volunteers, most of whom are volunteer paediatric medics representing more than 30 subspecialties.

Our work includes:

• Emergency medical aid for sick and injured children in Gaza, delivered through collaboration between local staff and an international network of volunteer medics

• Short-term medical evacuation for urgent and complex cases – more than 230 children have been safely evacuated to date

• Rehabilitation and trauma support for children with life-changing injuries and extreme psychological trauma

• Maternal Support Programme – over 500 women supported across 1,100+ appointments

• Education and Empowerment Programme, currently supporting 300 children in Gaza with academic and psychological care

• International advocacy, including engagement with the UN, European Commission, UK government and other international bodies

About the role

 As Finance Manger you will have opportunity and agency to make a huge contribution:

○ Ensuring smooth financial operations;
○ Agency to set up and develop the function;
○ Supporting our team on the ground, and patient facing team to ensure they are empowered to make a difference.

As well as this opportunity to make a difference, you will supported in your role by an international team that cares and supports one another, where diversity is a given and creating a sense of belonging is core to who we are and what we do.

We are seeking a values-based, experienced and qualified Finance professional to support and oversee all our financial operations, including but not limited to recordkeeping, payment processing, reporting, and systems oversight, ensuring transparency and compliance.

Reporting to the charity co-founders and directors, you’ll work closely with the Senior Leadership Team, Fundraising and People teams, and Trustees.

About you

We are seeking a qualified accountant (e.g. ACCA, CIMA, ACA) - or equivalent - with proven experience of budget development and financial reporting (trusts, foundations, or institutional funders). You will have a track record of managing supplier relationships, payment platforms, and international transactions, and a demonstrated ability to prepare financial statements and reports for fundraising teams, boards, or trustees. 

Please see the job description document attached for a full list of role responsibilities and person specification. 

An exciting opportunity to help amplify the voice and impact of Jamie’s Farm. At a time of significant growth for our charity, we are looking for an experienced marketeer to  lead inspiring, values-led campaigns that showcase the transformative power of our work with young people. You will have the opportunity to shape and grow a vital area of the charity, ensuring our message reaches and inspires the audiences that matter most — whether it’s schools booking a residential stay, supporters considering an Airbnb letting to boost earned income, or simply raising awareness of our work.

What is Jamie’s Farm?  Jamie’s Farm supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where they can reflect, build confidence, and develop the resilience they need to overcome personal challenges.  As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.

More about the role:  As Senior Marketing & Communications Manager, you will shape and deliver Jamie’s Farm’s marketing and messaging.  You will manage a small team and work closely with colleagues across communications, programmes, business development and operations to ensure consistent, compelling, and values-led campaigns. This is both a strategic and hands-on role, balancing the big picture with creative delivery. This role is offered with flexible hybrid working - with travel to Jamie’s Farm Bath HQ site at least 2 days a week and other farms as needed) 

About you:  We are looking for someone with significant experience in a senior marketing and communications role, ideally within the education or charity sector. You will bring proven expertise in digital communications, campaign management and creative storytelling, alongside excellent communication and project management skills.

Collaborative, adaptable and values-driven, you’ll be able to work across teams to bring campaigns to life. Above all, you’ll be passionate about Jamie’s Farm’s mission and excited to play your part in supporting young people to thrive.

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below.  Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.

How to Apply:  Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you!

Location: Dudley, West Midlands
Salary: £31,540 per annum (pro-rata £18,924 per annum)
Hours: Monday to Friday, typically between 8:00am and 5:00pm, with occasional evening work (up to 11:00pm) and regular weekend shifts on a rota basis.
Contract: Permanent, Part-time (24 hours per week)
Benefits: Access to BCLM’s 31 Acre Site – Generous Annual Leave Allowance – Contributory Pension Scheme – 24/7 Employee Assistance Programme – Retail Discounts via BCLM Online Rewards Portal – Discounted Membership with Sandwell Leisure Trust – Complimentary Entry Passes to BCLM – Staff Discount Scheme – Free On-site Parking – Enhanced Maternity/Paternity Pay – Payment of Professional Subscriptions - Free Flu Jabs
 
Black Country Living Museum is looking for a Team Manager to lead, support, and inspire our team of Historic Characters as they bring Black Country history to life once more. If you’re an experienced people manager with a passion for great customer service and a knack for getting the best out of a team, we’d love to hear from you!
 
What will you be doing?
 
• Managing a large team of Historic Characters.
• Working with the team of Team Managers to create an immersive visitor experience - from delivering seasonal programmes and themed events to school visits, evening experiences, and special venue hire occasions. No two days are the same!
• Working with our people team to recruit and onboard new starters.
• Training and developing the team so they feel confident, prepared, and ready to deliver a great experience every day.
• Effective rostering of the team to enhance delivery of the Museum’s programmes.
• Handling staff queries, concerns and performance issues - liaising with the People Team where necessary.
• Being a visible presence in support of the Team, including regular weekend and evening work on a rota basis with the other Team Managers.
• Evaluating the delivery of the Museum’s programme across all audiences.
 
What are we looking for?
 
• Demonstrable management experience in a comparable organisation.
• Proven experience using rostering systems.
• Experience of working cross-departmentally to help shape ideas and turn plans into results.
• Confident organisational skills.
• Inclusive people skills.
• Enthusiasm for the museum and living history.
 
Who are we?
 
We are an award-winning 31-acre open-air museum. Throughout our 47-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
 
What can you expect?
 
• Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
• Opportunity to learn new skills.
• Competitive rewards & benefits.
• Supportive & inclusive work culture.
• Positive attitude to work-life balance.
 
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
 
BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
 
Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who may be at risk of harm.
 
Closing date: 19th October 2025
Interviews are expected to take place within 7 days of the closing date; adjustments will be made should successful candidates be unable to attend.
 
As we say in the Black Country, tara-a-bit!
 
You may also have experience in the following: Team Manager, People Management, Historic Characters, Living History, Immersive Visitor Experience, Heritage & Culture Sector, Museum Operations, Event & Programme Delivery, Seasonal Programmes, School Visits & Education Engagement, Evening & Special Events., Visitor Experience Excellence, Customer Service Leadership
 
REF-224 344

Role Purpose:

We are looking for an organised and proactive professional who is comfortable working across finance and operations, including HR and compliance. You will combine attention to detail with a collaborative approach to support smooth and efficient operations.

You will play a key role in day-to-day activities related to finance, HR, IT, compliance, office and other operational activities, supporting the CFOO to ensure company policies and processes are adhered to efficiently and effectively.

About Social and Sustainable Capital (SASC)

SASC is an ambitious social investment fund manager providing flexible finance to inspiring social sector organisations that support communities and improve people’s lives. Our investment approach puts social impact at the heart of everything we do: we are committed to developing creative solutions that will enable organisations to grow and continue delivering scalable and sustainable solutions to social issues. Established in 2014, we have committed more than £170m of capital as loans to non-profit organisations across the UK. We work with organisations that are tackling entrenched social issues such as poverty, homelessness, social isolation and unemployment.

 Key Responsibilities:

General

• Act as the main liaison for a number of SASC’s outsourced supplier relationships – finance, compliance, company benefits, tax, company secretarial and HR, IT support.
• Manage the day-to-day use of financial and HR systems and apps, such as those to process staff expenses, and ensure that they are used as intended.
• Ensure adherence to the company procedures and controls, and suggest improvement where appropriate.

Finance

• Review monthly payroll / pensions data elements.
• Review and authorise third-party expenditure.
• Coordinate company secretarial activities, including company filings.
• Coordinate and review statutory accounts production for SASC’s various micro-entities.
• Coordinate the annual audits for both SASC, its affiliate charity (SASC Trust) and its various funds.
• Coordinate annual insurance renewal processes.
• Coordinate investor drawdowns and distributions for SASC’s funds.
• Assist with annual budget / business plan as required.

HR

• Maintain HR system records, such as training records and certificates.
• Assist with staff benefits administration.
• Assist with policies and procedures updates.
• Support onboarding and offboarding processes.

Compliance

• Review compliance data and collate information for quarterly FCA regulatory filings.
• Coordinate the provision of information as part of periodic compliance monitoring.

IT/Office Management

• Responsible for maintaining the IT equipment register (incl. laptops and mobiles) and ensuring the smooth onboarding of joiners and offboarding of leavers in relation to IT matters.
• Oversee general office duties for the London office (e.g. office supplies).
• Provide ad-hoc assistance to the CFOO as required.

Skills and Experience:

• Previous experience in a role at a similar level.
• Strong Excel and IT skills.
• Willing to work flexibly and fluidly, can take instructions and can also work independently.
• Analytical in approach, able to quickly gain an understanding of complex work and confident in seeking clarification when needed
• Excellent time management and ability to work on multiple projects effectively.
• Organised, attention to detail and able to work to high standards.
• Proactive, hardworking and a team player.
• Strong interpersonal skills, communicating professionally and confidently with outsourced suppliers and team members.
• Ability to work in a team environment, remaining flexible and willing to accept new challenges in a changing environment.

Desirable but not essential

• Part-qualified accountant.
• Exposure to accounting systems (e.g. Xero) would be beneficial to support reviews, although full bookkeeping responsibilities sit with external providers.
• Understanding of how funds and their structures operate.

Location: Hybrid, London 2 days/week minimum in the office

Reporting To: CFOO

Contract: Perm 3 days/week 0.6FTE

Salary: £30,000-£40,000

Date Closes: Thursday 30th October

How to Apply

Please apply with your CV and covering letter explaining how you meet the person specification and why you think you would be the right person to join our team – see below.

As an innovative social investment fund manager with an open and transparent work culture, SASC believe we are stronger and most effective with a diverse team. People from all underrepresented backgrounds are strongly encouraged to apply.

Store Manager

Salary£24,375.00 per annum

LocationPeterborough

Weekly Hours37.5

The Vacancy

Job Title: Store Manager

Location: Peterborough

Salary: £24,375.00 per annum

Weekly Hours: 37.5

Reference: YMC1126765

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Peterborough store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.  

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

For further information on YMCA, visit oput website 

St James is an innovative and dynamic local charity working with diverse communities to help them fulfil their potential and live life to the MAX! Supporting disabled children, adults and their families, providing a multi-lingual Advice Service; dishing up at the Community Café are just a few of the many things we do to benefit individuals and communities.

We are seeking a dynamic Finance Manager to take charge of all fiscal matters to enable the charities work to continue to flourish and grow.  The post holder will be a member of the Senior Management Team and be responsible to the CEO, therefore they will be expected to contribute to the development of the charity.

The job will be full time, which is 37 hours a week, Monday to Friday.  Flexible start and finish time are avilable, around the core hours of 10am to 4pm, but we do require you to work from our Centre in Derby. 

The responsibilities of this post are:-

• Create and record monthly sale invoices to send to clients and customers and credit control
• Process supplier invoices
• Manage petty cash, credit cards and cash flow
• Undertake payroll, expenses and pensions
• Check monthly balance sheet reconciliations and bank reconciliations,
• Prepare the annual financial budgets in conjunction with the Senior Management Team and CEO
• Prepare monthly accounts and reports comparing actual expenditure to budget for St James Centre and report any major variances to the CEO
• Prepare a summary financial report for Board Members (approximately 6 times per year)
• Work with the company auditors to support the preperation of he Annual Accounts

Person Specification:  You will need to have at least an AAT Level 4 qualification or a full or part qualified accountant ACCA/CIMA and a minimum of 3 years experience of managing finance in a medium sized Organisation. Excellent IT skills in Moneysoft, Sage, Excel and Word are needed. Knowledge of the Voluntary Sector is helpful. Willing to complete an enhanced DBS.
 

The salary is £35,921 per annum.  We offer 25 days annual leave plus 8 bank holidays.

If you would like to apply please send your CV with a covering letter explaining why you are interested in the position   The closing date is Monday 20th October and Interviews will be held on Monday 27th October 2025. 

Job Title: Service Manager

Location: Hounslow and Hillingdon
Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)  
Contract type: Permanent, Full Time 

Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota

We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes.  This is a multifaceted, fast paced, and exciting role where you will join our team in Hounslow & Hillingdon to lead on the delivery and development of high-quality refuge services for survivors of domestic abuse and other gender-based crimes. Our service provision in Hounslow & Hillingdon includes number of refuges supporting survivors and their children.

The post holder will provide line management and support to the accommodation based services staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges always receive a high-quality support service in line with Refuge’s policies and procedures.

The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  

You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.   

As member of the management team, you will be required to participate in an out-of-hours on call management service.

The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 3 November 2025

Interview Date: 14 November 2025