Operation manager volunteer volunteer roles in Manchester

Job Title: Operations Assistant (Volunteer Role)

Location: London - Hybrid / Remote]
Contract Type: Volunteer (with potential to become a paid salaried role)
Hours: Flexible / Approx. 20 hours per week

About the Role

We are looking for a dedicated and detail-oriented Operations Assistant to support the CEO and Operations Manager in ensuring the smooth running of daily operations. This role will involve working at the heart of the organisation, contributing to both strategic projects and routine administrative tasks.

Initially offered as a voluntary position, this opportunity has the potential to evolve into a salaried role as the organisation continues to grow.

Key Responsibilities

• Provide day-to-day operational and administrative support to the CEO and Operations Manager.

• Assist with coordinating projects, ensuring deadlines are met and deliverables achieved.

• Maintain accurate records, systems, and documentation to support efficient workflows.

• Help track budgets, invoices, and expenses in coordination with the Operations Manager.

• Support meeting preparation, including agendas, minutes, and follow-up actions.

• Coordinate logistics for internal and external meetings, events, and travel.

• Liaise with stakeholders, suppliers, and partners in a professional and timely manner.

• Contribute ideas to improve processes and enhance organisational efficiency.

• Provide general administrative support as required across the organisation.

Skills & Qualities We’re Looking For

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication abilities.

• A proactive, can-do attitude with the confidence to work alongside senior leadership.

• Competence with Microsoft Office Suite and/or collaboration tools (e.g., Google Workspace, project management platforms).

• Ability to prioritise tasks and manage time effectively.

• Flexible and adaptable, with a willingness to take on varied responsibilities.

• Previous experience in operations, administration, or project coordination is desirable but not essential.

What You’ll Gain

• Direct experience working with a CEO and Operations Manager.

• A unique insight into both the strategic and operational running of an organisation.

• Opportunities to develop skills in project coordination, administration, and process improvement.

• Flexibility to fit the role around other commitments.

• Clear potential for the role to develop into a permanent, paid position.

Additional Information

This is a volunteer role at the outset. We are committed to supporting your professional development, offering mentorship and opportunities to gain practical, hands-on experience. As the organisation grows, there is strong potential for this position to transition into a paid salaried role.

Volunteer Role: Volunteering Manager

Unlock YOUR Potential — Social Mobility Charity

Shape a volunteer experience that empowers a movement.

Unlock YOUR Potential is a passionate, volunteer‑run social mobility charity supporting adults from working‑class, low‑income, and underserved communities. We break down barriers, open doors, and equip people with the skills, tools, networks, and confidence to thrive.

We are now seeking a dedicated, people‑focused Volunteering Manager to build, coordinate, and nurture our volunteer community. This is a pivotal role for a growing charity — perfect for someone who loves people, values purpose, and wants to create a joyful, empowering volunteer experience.

About the Role

As our Volunteering Manager, you will lead the full volunteer lifecycle — from recruitment and onboarding to training, engagement, and retention. You will help shape a culture where volunteers feel valued, supported, and connected to our mission.

You will lead on:

1. Volunteer Recruitment & Onboarding

• Designing and delivering an inclusive, welcoming recruitment process.

• Coordinating interviews, inductions, and role matching.

• Ensuring every volunteer feels confident and prepared to contribute.

2. Volunteer Experience & Engagement

• Creating a positive, empowering volunteer culture.

• Supporting volunteers throughout their journey.

• Developing recognition, appreciation, and wellbeing initiatives.

• Building community through events, check‑ins, and communication.

3. Volunteer Coordination & Operations

• Managing volunteer rotas, schedules, and role allocations.

• Ensuring volunteers have the tools, information, and support they need.

• Maintaining accurate volunteer records and safeguarding compliance.

4. Learning & Development

• Supporting the creation of training pathways and development opportunities.

• Helping volunteers grow skills, confidence, and leadership potential.

This role is ideal for someone who thrives on connection, organisation, and creating meaningful experiences for others.

What You Bring

You don’t need formal HR or volunteer‑management qualifications — just passion, people‑skills, and a commitment to equity and social mobility. We especially welcome individuals with lived experience of the barriers we aim to break.

You are likely someone who is:

• Warm, organised, and people‑centred.

• Skilled at building relationships and supporting others.

• Able to coordinate processes and keep things running smoothly.

• Passionate about creating inclusive, empowering environments.

• Excited to help volunteers feel connected, valued, and inspired.

What You’ll Gain

• Experience in volunteer management, coordination, and people development.

• A leadership role in a growing social mobility charity.

• The chance to shape a volunteer journey from the ground up.

• A supportive, purpose‑driven community.

• The knowledge that your work directly empowers adults to grow and thrive.

Time Commitment

Flexible and shaped around your availability. We welcome volunteers who can commit consistently, but we will design the role around the right person.

Join Us

If you’re passionate about people, community, and creating environments where volunteers can shine — we’d love to connect with you.

Help us build a movement that opens doors, champions ambition, and unlocks potential.

This Role Is the Backbone of the Content Ecosystem
Content creation without structure becomes chaos. Tell My Truth and Shame the Devil C.I.C. is intentionally recruiting hundreds of content creators. That level of scale requires rigorous systems to ensure nothing is lost, duplicated, misused, or unsafe. The Content Librarian / Digital Asset Manager is the role that turns volume into value. This is not a passive admin role. This is infrastructure-building.

Purpose of the Role
The Content Librarian ensures that every piece of content created across the organisation is:

• Logged
• Tagged
• Categorised
• Approved
• Stored
• Accessible
• Reusable

This role protects:
Brand integrity

• Survivor dignity
• Safeguarding compliance
• Operational efficiency

Without this role, scale fails.

Experience Qualification and Requirements

Essential:

• Experience in digital asset management, content operations, knowledge management, archiving, or media library administration.
• Experience creating and maintaining structured systems (folders, naming rules, tags, metadata) at scale.
• Experience logging and tracking assets accurately, with strong attention to detail and consistency.
• Experience working across teams (creative, campaigns, operations, safeguarding) to coordinate content flow and accountability.
• Highly organised approach with strong file hygiene, documentation discipline, and ability to maintain standards consistently.
• Strong attention to detail, including version control, permissions, approval status tracking, and prevention of misuse.
• Ability to think in systems: designing processes that make content searchable, reusable, and scalable.
• Strong communication skills for clarifying requirements, flagging risks, and keeping stakeholders aligned.
• Ability to work independently, manage priorities, and maintain reliability in a high-volume environment.

Desirable experience 

• Experience supporting creative teams with admin/ops or project coordination.
• Familiarity with content governance: approvals, safeguarding clearance markers, and usage rights tracking.
• Experience building content calendars or supporting distribution workflows.

Helpful tools (welcomed, not required)

• Google Drive, SharePoint, Notion, Airtable, or similar documentation / content systems.
• DAM platforms or structured media library tools.
• Familiarity with file naming conventions and metadata frameworks.

Training & qualifications

• Formal qualifications are not required.
• Qualifications in library studies, information management, or organisational management are desirable.

Main Responsibilities/ Key Duties

• Build and maintain a central digital content library that supports scale, reuse, and consistent access across the CIC.
• Create and manage structured systems for content organisation, including naming conventions, folder structures, tagging rules, and metadata standards.
• Log and catalogue all incoming content from content creators, podcast teams, campaign teams, and ambassadors, ensuring every asset is captured and traceable.
• Track key content status fields, including approval status, usage rights/permissions, platform suitability, and safeguarding clearance.
• Ensure content is easy to find and easy to reuse by maintaining accurate tags, searchable metadata, clear versions, and consistent file hygiene.
• Manage version control and “single source of truth” practices, preventing confusion, loss of quality, duplicated assets, or incorrect public release.
• Coordinate with the Social Media Director, Safeguarding Officer, Campaign Managers, and Automation & Systems teams to align library structure with workflows and publishing needs.
• Flag risks, gaps, duplication, or misuse (e.g., missing consent, unclear rights, unapproved assets, outdated versions, incorrect tagging) and route issues to the right owners.
• Support content distribution readiness by ensuring assets are stored in the correct location, correctly named, correctly tagged, and marked for approved use.
• Contribute to continuous improvement by refining systems, templates, and guidance as volume increases and the C.I.C scales.

This role is not suitable if you:

• Dislike structure or admin
• Prefer fast-paced creative chaos
• Struggle with confidentiality
• Are uncomfortable working with sensitive content
• Need immediate paid work

Important to Be Clear

This is:

• A volunteer role within a Community Interest Company
• Unpaid during the build phase
• A critical infrastructure role

Paid opportunities will be introduced as the organisation becomes financially sustainable.

Next Steps

Shortlisted applicants will be invited to:

• A systems-focused discussion
• A values and safeguarding conversation

If you are someone who understands that order creates safety, systems create scale, and structure creates longevity, this role is for you.

A Final Word
Content systems are about people, not files.

If you know that:
Order protects dignity and safety
Structure is a safeguarding issue
Consistency keeps systems trustworthy

Help us to keep new online charity platform A Good Thing running smoothly. Come on board to manage our website.

A Good Thing is a not-for-profit set up with one mission: to send less to landfill, and more to a good cause. We're scaling fast right across the UK, with thousands of items being listed by businesses on our site, and are growing a network of passionate volunteers to support us as we grow.

You’ll be using your website management skills (and ideally Squarespace skills) to help us keep the website current, making changes and implementing updates. You’ll be working with other volunteers, plus the A Good Thing team.

You’ll be uploading new content to the website as it’s created (mostly blogs), and often using Canva to create graphics to accompany this content. Come with us on our journey towards reducing waste and boosting wonderful local charities at the same time.

You’ll need:

to be UK-based

a couple of hours a week – at any time

awesome website management skills

great Canva skills and an excellent eye for detail

a strong understanding of user experience

project management, scheduling and organisational skills

an interest in the environment and/or giving back to your local community

It would also be helpful if you had some previous experience of managing a charity website, and experience of working in a really small team or organisation.

Description
Reports to: Chief Executive Officer
Direct Working Relationships: C-Level Executives, National Research, Policy, Ethics, Research Reporting, and Local Operations
Location: Remote, UK-based
Time Commitment: Part-time | Flexible hours | Long term commitment

About the Role
We are seeking a volunteer Chief Operating Officer (COO) to provide strategic and operational leadership across our national and local operations. Reporting directly to the Chief Executive Officer, the COO will play a pivotal role in ensuring effective delivery of projects and research, maintaining ethical and operational standards, and driving continuous improvement across all organisational systems and processes.

This is a senior voluntary position ideal for an experienced operations or strategy leader who thrives in a collaborative environment and wants to make an impact in the not-for-profit or research sector.

Please note: This is a voluntary and unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities

• Provide executive oversight of Policy, Ethics and Research Reporting, National Operations, and Local Operations (including projects and research).

• Oversee operational delivery to ensure smooth, ethical, and effective implementation of all projects.

• Lead the optimisation of systems, structures, and processes to maximise organisational efficiency.

• Ensure resource allocation is effective and aligned with strategic goals.

• Support and collaborate with C-Level colleagues to drive organisational progress.

• Attend high-level meetings and provide regular operational updates and recommendations.

• Act as a key decision-maker in operational strategy, compliance, and performance management.

• Support and coach department heads and senior managers to strengthen internal leadership capacity.

• Step in to provide hands-on support to other C-Level officers and direct reports when needed.

What We're Looking For
We’re looking for a confident, experienced, and adaptable leader who can bring structure, strategy, and calm to a dynamic environment. You’ll be most successful in this role if you have:
• Significant experience in operations management, project delivery, or organisational leadership.
• Proven ability to oversee multiple teams or departments in complex environments.
• Strong ethical grounding and commitment to compliance and transparency.
• Excellent organisational, problem-solving, and communication skills.
• A hands-on, solutions-focused approach with the ability to balance strategy and execution.
• Experience mentoring or managing senior leaders or functional heads.
• Comfort working remotely with cross-functional, volunteer-led teams.
• A collaborative, supportive leadership style and openness to learning and adaptation.
• An understanding of the not-for-profit, research, or policy sectors (advantageous but not essential).

What You’ll Gain
• The opportunity to lead national operations for a values-led organisation making a tangible impact.
• Executive-level experience within a collaborative, mission-driven C-Suite.
• The chance to refine strategic and operational leadership skills in a complex, real-world setting.
• Recognition through:
o LinkedIn testimonial and reference
o A public thank you post
o Permission to list the organisation as an employer on your CV/LinkedIn
o A written reference upon completion of your commitment

Important Information
This is a voluntary position. There is no financial payment, benefits, or employment status. This opportunity is ideal for seasoned operations leaders or executives seeking to contribute their expertise to a meaningful, values-driven mission and support the growth of an impactful organisation.

Apply Now
If you’re ready to help shape the strategic and operational backbone of a growing organisation and support our mission through effective leadership, we’d love to hear from you.

Volunteer Role: Head of Business Development & Operations

Unlock YOUR Potential — Social Mobility Charity

Drive growth, build partnerships, and shape the operational backbone of a movement transforming lives across England.

Unlock YOUR Potential is a passionate, volunteer‑run social mobility charity supporting adults from working‑class, low‑income, and underserved communities. We break down barriers, open doors, and equip people with the skills, tools, networks, and confidence to thrive.

We are now seeking a strategic, ambitious Head of Business Development & Operations to lead two critical pillars of our growth: expanding our reach through partnerships and ensuring our internal operations run smoothly, sustainably, and with excellence. This is a defining leadership role for a charity with national ambition — perfect for someone who wants to build systems, relationships, and opportunities that unlock long‑term impact.

About the Role

As our Head of Business Development & Operations, you will shape the charity’s growth strategy while building the operational infrastructure that keeps everything running smoothly. You will help us form powerful partnerships, secure opportunities, and create the systems that allow Unlock YOUR Potential to scale across England.

You will lead on:

1. Business Development & Growth

• Identifying and securing partnerships with employers, funders, community organisations, and stakeholders.

• Developing new opportunities that expand our programmes, reach, and impact.

• Supporting income‑generation activities, including grants, sponsorships, and collaborations.

• Representing the charity in meetings, pitches, and networking spaces.

2. Operational Leadership

• Designing and implementing efficient, scalable operational systems.

• Overseeing day‑to‑day coordination across programmes, volunteering, and administration.

• Ensuring smooth communication and workflow between teams and functions.

• Supporting data management, reporting, and operational documentation.

3. Strategic Planning

• Working closely with the Founder and leadership volunteers to shape long‑term strategy.

• Helping prioritise projects, manage capacity, and align operations with our mission.

• Ensuring that growth is sustainable, ethical, and mission‑aligned.

4. Quality & Delivery Oversight

• Supporting programme planning, scheduling, and quality assurance.

• Ensuring volunteers and facilitators have the tools and information they need.

• Monitoring delivery to ensure consistency, professionalism, and impact.

This role is ideal for someone who thrives at the intersection of strategy, relationships, and operations — someone who wants to build both the engine and the runway for a movement with national reach.

What You Bring

You don’t need charity experience — just strong organisational skills, strategic thinking, and a passion for social mobility. We welcome people from all backgrounds, especially those with lived experience of the barriers we aim to break.

You are likely someone who is:

• Strategic, proactive, and able to see the bigger picture.

• Skilled at building relationships and spotting opportunities.

• Organised and comfortable designing systems and processes.

• Confident representing a mission‑driven organisation.

• Passionate about equity, empowerment, and community impact.

• Excited to help build a charity with national reach and long‑term legacy.

What You’ll Gain

• A senior leadership role shaping the future of a national‑ambition charity.

• Experience in business development, partnerships, operations, and organisational growth.

• The chance to build systems and relationships from the ground up.

• A supportive, purpose‑driven community.

• The knowledge that your work directly empowers adults to grow, thrive, and unlock their potential.

Time Commitment

Flexible and shaped around your availability. We value your time and will work with you to create a sustainable, enjoyable leadership role.

Join Us

If you’re passionate about growth, partnerships, and building strong operational foundations for a movement that changes lives — we’d love to connect with you.

Help us build an organisation that opens doors, champions ambition, and unlocks potential across England.

Are you an organised and proactive leader who enjoys bringing people together to achieve meaningful results? Join us as a Volunteer Project Manager and play a key role in coordinating our remote volunteers across multiple teams.

You’ll be at the centre of ensuring projects run smoothly, collaboration stays strong, and our initiatives continue creating impact in youth empowerment and skills development.

About the Role

As a Volunteer Project Manager, you’ll oversee the full project lifecycle — from planning to successful delivery. You’ll coordinate timelines, deliverables, and communication across various volunteer teams, supporting team leads and maintaining project momentum.

This is a great opportunity to strengthen your leadership, coordination, and communication skills in a mission-driven, international environment.

Key Responsibilities

• Oversee and coordinate progress across multiple volunteer teams and projects.
• Plan and manage project timelines, deliverables, and follow-ups.
• Support team leads in maintaining engagement, motivation, and productivity.
• Track progress, analyse outcomes, and provide regular updates to leadership.
• Identify and address challenges to ensure efficient project execution.
• Foster collaboration and effective communication between volunteers and management.

Skills & Qualifications

• Strong organisational and coordination skills.
• Excellent communication and interpersonal abilities.
• Proven experience managing projects or teams (remote experience is a plus).
• Comfortable using digital tools and project management platforms.
• Proactive, detail-oriented, and able to work independently.
• Genuine interest in youth development and social impact.

What You’ll Gain

• Hands-on experience in leadership and project management.
• The opportunity to collaborate with a global, values-driven community.
• Mentorship and guidance from the management team.
• A meaningful role contributing to youth empowerment and skills development.
• A professional reference and recognition for your contribution.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Bid Manager to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender opportunities.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Bid Manager to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities

The Role Description:

Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland.

Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition.

Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions.

Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities.

Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements.

Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness.

Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions.

Key Duties and Responsibilities:

• Lead AHO bids: Manage the whole bid process with a hands-on approach.
• Create strong responses: Tailor solutions that clearly show our value.
• Support growth: Work with Business Development and Marketing to boost propositions.
• Drive best practice: Lead bid qualification, governance, and reviews.
• User-focused: Understand needs and clearly present our solutions.
• Know the landscape: Medical, research industries, and opportunities.
• Know our strengths: Stay sharp on our services and competitors.
• Seal the deal: Coordinate smooth contract closures.
• Stay tidy: Keep the bid library updated and accessible.
• Keep comms clear: Align stakeholders throughout the process.
• Stay compliant: Follow governance and secure approvals.
• Push for quality: Lead reviews to ensure high-standard submissions.
• Maintain the opportunity pipeline: utilising CRM and creating reports for management.
• Taking the lead on other business development activities, such as award submissions, whitepapers, and sales collateral.
• Supporting every stage of the sales funnel: by working closely with marketing, sales, implementation, and operations teams.

What are we looking for?

Person Specification: What You'll Bring:

• At least two years of proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors.
• End-to-end bid management experience: A minimum of 4 years' experience leading the whole bid process.
• Preferred qualifications include a degree in Business, Communication, Marketing, Creative Writing, English or equivalent.
• APMP Certification is also desirable.
• Sector versatility: Experience with both public- and private-sector bids in the medical, biotech, biomed, health, and social sectors is preferred.
• Industry knowledge: Understanding of contact centres and/or customer experience is essential.
• Commercial acumen: Strong business sense, negotiation skills, and a hands-on approach.
• Resilience under pressure: Able to thrive in a fast-paced environment and meet tight deadlines.
• Detail orientation: High attention to detail to ensure quality and accuracy.
• Growth mindset: Self-motivated, proactive, and focused on continuous improvement.
• Strong communicator: Confident and articulate, with the ability to build trusted relationships across stakeholders.
• Time management: Skilled at prioritising tasks and managing competing deadlines.

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex and high-stakes journey. impact

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

MID CHESHIRE FOODBANK

SUPERMARKET COLLECTIONS LEAD/VOLUNTEER – ROLE DESCRIPTION

1. Background:

Established in 2012, Mid Cheshire Foodbank (MCFB) is part of the Trussell Trust’s UK network of over 1400 Foodbanks, which provide food to people in crisis in their local areas.

2. Our Purpose:

MCFB exists to provide relief to individuals and families in crisis in Mid Cheshire and surrounding areas, through the provision of a sustainable food bank and associated activities.

3.  Role summary:

To manage the supermarket collections for Mid Cheshire Foodbank (MCFB), including co-ordination of collections, volunteers and building partnerships as required.

4. Responsible to:

MCFB Operations Manager.

Close liaison required with Warehouse.

5. Responsibilities:

List of duties:

1. Put in place all arrangements for regular monthly and ad hoc collections.

2. Ensure national collections are held in line with Trussell instructions.

3. Liaise with supermarket Community Leads to agree dates and arrangements.

4. Write to volunteers to fill rotas. Persist until rotas are full.

5. Arrange for food lists to be printed for each collection, and delivered to the Warehouse.

6. Plan and arrange cover for set up and close down arrangements. Liaising with Warehouse Manager/ Van drivers to arrange supply of crates and collection of food.

7. Provide list of do’s and don’ts to all volunteers attending and ensure induction for new volunteers.

8. Check and arrange for supplies of date stickers and stationery to be available at all collections.

9. Work with corporate organisations to encourage/arrange volunteer day collections.

This Role Protects People, Not Just Content
Tell My Truth and Shame the Devil C.I.C. works with survivors, vulnerable adults, young people, and lived-experience storytellers. Content is not neutral here. It carries emotional, legal, and safeguarding weight.
The Content Approval & Safeguarding Coordinator exists to ensure that nothing goes live unless it is safe, ethical, compliant, and aligned with survivor-centred practice.
This role is a gatekeeper role, not a rubber stamp.
 
Purpose of the Role
This role sits between content creation and public release.
Its purpose is to:

• Protect survivors
• Protect the organisation
• Protect the community
• Ensure compliance with safeguarding, consent, and data protection standards

This role ensures that growth never comes at the cost of safety.

Experience Qualification and Requirements

Essential Experience

• Experience in safeguarding-focused roles where risk assessment, ethical judgement, and protection of vulnerable individuals are central.
• Experience in content moderation, editorial review, compliance, or approval processes involving sensitive or high-impact material.
• Experience working within survivor-led, trauma-informed, or community-based organisations.
• Experience in social care, youth work, community work, or similar environments involving safeguarding responsibilities.
• Experience assessing risk, balancing impact versus harm, and making defensible approval decisions.

Essential Skills

• Strong operational judgement and ability to make clear, consistent decisions under safeguarding and ethical frameworks.
• Excellent attention to detail, particularly around consent, language, framing, and contextual risk.
• Strong written communication skills for documenting decisions, feedback, and escalation summaries.
• Ability to work collaboratively with content, moderation, safeguarding, and campaign teams.
• Confidence following structured protocols and escalating concerns without delay when thresholds are met

Training & Qualifications

• Formal safeguarding training is essential.
• Ongoing training and guidance will be provided to support continuous learning and alignment with CIC standards.

Note: Lived experience alone is not sufficient for this role; demonstrated operational judgement and safeguarding competence are required.

Main Responsibilities/ Key Duties

• Review all content prior to publication to identify safeguarding risks, consent clarity, trauma exposure, and inappropriate language or framing.
• Apply content approval protocols consistently, ensuring decisions are aligned with safeguarding, ethical, and organisational standards.
• Ensure survivor testimony and sensitive content comply with informed consent requirements, usage agreements, and platform-appropriate boundaries.
• Assess whether content is suitable for public release, restricted distribution, amendment, or rejection based on risk and impact.
• Liaise closely with key stakeholders to ensure joined-up decision-making, including the Content Librarian / Asset Manager, Community Moderation team, Safeguarding Officer, and campaign leads.
• Maintain clear and auditable records of content approvals, rejections, required amendments, and final outcomes.
• Flag and escalate safeguarding concerns, boundary breaches, and high-risk material promptly in line with CIC escalation pathways.
• Support the development, refinement, and documentation of content approval frameworks and trauma-informed content guidelines.
• Contribute to continuous improvement by identifying recurring risks, gaps in guidance, or training needs related to content safety.

This role is not suitable if you:

• Avoid difficult decisions
• Prefer creative freedom over boundaries
• Are uncomfortable challenging others
• Want fast visibility or public-facing credit
• Are seeking immediate paid employment

Important to Be Clear

This is:

• A volunteer role during the build phase
• A position of trust and responsibility
• Not symbolic — this role has real authority
• Paid roles will be introduced as funding and sustainability allow.

Next Steps

Shortlisted applicants will be invited to:

• A safeguarding and judgement-based discussion
• A values and boundaries conversation

If you believe that truth without safety becomes harm, and that accountability must apply internally as well as externally, this role is for you.

A Final Word

Content approval is about people, not posts.

If you know that:

• Consent is a safeguarding responsibility
• Judgement must balance impact and harm
• Trust is protected through ethical restraint

The Animal Partnerships team, based at Battersea's London site, is a team who are there for dogs and cats who require a different, specialised environment. For those under socialised cats, for whom a traditional ‘pet home’ wouldn’t be suitable, the Animal Partnerships team are on hand to provide rural homes; often on farms and stables, with the Working Cats Coordinator working in the community finding new homes.

We are looking for volunteer support based in and around Essex. This volunteer will support in researching and sourcing suitable homes in and around Essex, likely on farms, stables and other rural settings for working cats. They will support in positively promoting our Working Cat Programme to achieve happy outcomes for both the cats and their new owners, whilst being supported by the Working Cat Co-ordinator.

This volunteer role is a non-animal facing role meaning it would have no interaction with Battersea Working Cats.

What the role would entail?
This role is based in Essex with very occasional travel into Battersea, London. Please take this into consideration before applying. It is essential for the role that the candidate has a full clean driving licence and an own vehicle. An ideal candidate would live in Essex or within a short distance of Essex.

• Researching and sourcing rural homes within Essex, suitable for potential working cats rehoming.
• Passing on new contact details to the Battersea Working Cat Team.
• Informing and educating members of the public about Battersea’s Working Cats Programme.
• Helping working cat homes to understand how to securely settle and maintain working cats, through sharing advice and support.
• Attend country shows and events to promote Battersea's Working Cat Programme.
• Supporting members of the public in completing applications, via the website, to rehome a Battersea Working Cat.
• Observe the Working Cat Co-ordinator settle working cats into their new homes, in which you were monumental in sourcing.

What skills and experience would be useful?

• Full clean driving licence.
• Your own vehicle – travel expenses will be reimbursed.
• Good cat welfare and behaviour knowledge.
• Good personal skills to communicate well with potential homes and members of the public.
• An interest in Battersea’s Working Cats Programme and a passion to support by finding homes.
• Ability to work independently and collaboratively with the support of a volunteer mentor.
• Basic computer skills.

What skills will I gain?

• All volunteers will have an induction with the volunteering team and then a role related induction and training with the Animal Partnerships Team.
• You will learn about working cats, their behaviour, their needs husbandry and habitats.
• You will learn how to positively interact with the farming/equestrian community.

Where and when would I be volunteering?

• One day a week, driving to rural areas in Essex.
• The role will be based in Essex – an ideal candidate would live in Essex or within a short distance of Essex.
• Trial for 6 months with regular check ins with the Working Cat Co-ordinator and Animal Partnerships Officer (Cats).
• Induction and training will take place at Battersea Dogs and Cats Home, London.

We strive to create an inclusive environment and ensure that our volunteers are involved in all aspects of our work, are valued for their commitment, and recognised for the extraordinary things they do for us. We are accredited by ‘Investing In Volunteers’, the UK quality standard for good practice in volunteer management.

We are committed to providing equality of opportunity and value diversity for all current and prospective employees, volunteers, and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. At Battersea, we provide reasonable adjustments for those with disabilities or neurodiversity to ensure individuals can achieve the best out of their role.

If you require support with your application or wish to discuss reasonable adjustments further please email us. Any declaration of any disabilities or differences will be treated confidentially and compassionately.

KEY DATES:
26/01/26 - Application Deadline
W/C 02/02/26 - Volunteer Interview
W/C 09/02/26 - Volunteer Induction & Start Date

We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.

As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.

This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.

What You’ll Be Doing

• Updating website pages with new events, news and programme information
• Supporting the layout and accessibility of website content
• Uploading photos, articles or updates to digital platforms
• Helping staff and volunteers use digital tools
• Assisting with digital forms, data collection and record management
• Providing basic troubleshooting support or referring technical issues to the appropriate person
• Helping test and improve the digital tools and systems used by the team

Skills and Qualities We’re Looking For

• Confidence using websites, IT systems and digital tools
• Good understanding of basic data management and online platforms
• Problem-solving and attention to detail
• Clear communication and teamwork skills
• Reliable and organised approach to tasks
• Awareness of data protection and confidentiality principles

What You’ll Gain

• Experience supporting the digital operations of a community charity
• Opportunities to develop IT, web management and problem-solving skills
• Insight into digital tools used in the voluntary sector
• The satisfaction of helping improve online access and efficiency

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Do you have experience in digital and social media? Can you help us improve our communications and raise the profile of the work we do?

We are seeking an expert, creative Volunteer Digital and Social Media Lead. You will help us promote our programmes supporting people in prison and young people at risk of entering the justice system, as well as our Community Bike Shop, which funds and strengthens this work.

What you’ll do:

• Design and schedule engaging posts, stories, and reels across Instagram, Facebook, TikTok, and more to grow our audience.

• Develop strategies for viral campaigns and collaborations to boost awareness and donations and share your expertise with our team.

• Analyse metrics (engagement, reach, growth) and refine tactics based on what resonates.

• Create eye-catching visuals using tools like Canva.

• Update our website as required and make suggestions for improvements.

• Work with our expert Trustee to consider how we can use online retail platforms to sell our refurbished bikes.

What we’ll provide:

· Creative freedom within agreed priorities and tone of voice.

· Access to the right tools plus shared photos, stories and impact stats.

· A named contact, light-touch sign-off, and occasional check-ins to remove blockers.

Time commitment: we’ll agree a realistic scope with the right volunteer based on their availability.

Reasonable agreed expenses will be paid.

Thank you

Mark Flannagan
Chief Executive

About us

UpCycle, works with individuals in prisons and young people at risk in marginalised communities.  We use bicycle maintenance workshops to help build life skills, enhance employability, prevent offending and reoffending, and foster social reintegration.  We also offer lead rides, bike fit-it sessions and other ways to engage with vulnerable people.

In prisons

· We delivered 956 un-refurbished bikes and received back 768 refurbished bikes across eight prisons and one Young Offenders Institution, training over 238 individuals.

In the Community

· Over 1034 bikes were donated to our Community Bike Shop, of those we refurbished and distributed more than 612 to underserved communities locally and overseas.

· Workshops in Bradford engaged 361 participants in diverse cycling-related activities across the area.

· "Bike to the Future" and other initiatives reached 220 young people with more complex needs.

Volunteer Role: Chief Operating Officer (COO)

Unlock YOUR Potential — Social Mobility Charity

Build the operational engine of a movement transforming lives across England.

Unlock YOUR Potential is a passionate, volunteer‑run social mobility charity supporting adults from working‑class, low‑income, and underserved communities. We break down barriers, open doors, and equip people with the skills, tools, networks, and confidence to thrive.

We are now seeking a strategic, organised, and mission‑driven Chief Operating Officer (COO) to lead the operational heartbeat of the charity. This is a defining leadership role for a movement with national ambition — perfect for someone who wants to build systems, structures, and processes that empower real, lasting change.

About the Role

As our Chief Operating Officer, you will oversee the day‑to‑day running of the charity, ensuring our programmes, people, and operations work seamlessly together. You will build the systems, processes, and infrastructure that allow Unlock YOUR Potential to grow sustainably and deliver high‑quality support to adults across England.

You will lead on:

1. Operational Leadership

• Designing and implementing efficient, scalable operational systems.

• Overseeing daily operations across programmes, volunteering, and administration.

• Ensuring smooth coordination between teams, roles, and functions.

2. Governance & Compliance

• Supporting the Founder and Trustees with governance processes.

• Ensuring policies, procedures, and safeguarding standards are followed.

• Maintaining compliance with charity regulations and best practice.

3. Programme & Delivery Oversight

• Supporting programme planning, scheduling, and quality assurance.

• Ensuring volunteers and facilitators have the tools and information they need.

• Monitoring delivery to ensure consistency, professionalism, and impact.

4. Systems & Infrastructure

• Setting up digital tools, platforms, and workflows.

• Improving efficiency through smart processes and accessible systems.

• Managing data, reporting, and operational documentation.

5. Leadership & Collaboration

• Working closely with the Founder and leadership volunteers.

• Supporting the development of a positive, empowering organisational culture.

• Helping shape strategic decisions as the charity grows.

This role is ideal for someone who loves structure, clarity, and making things work beautifully behind the scenes.

What You Bring

You don’t need charity COO experience — just strong organisational skills, strategic thinking, and a passion for social mobility. We welcome people from all backgrounds, especially those with lived experience of the barriers we aim to break.

You are likely someone who is:

• Highly organised, proactive, and systems‑minded.

• Skilled at coordinating people, processes, and priorities.

• Comfortable building structure in a start‑up environment.

• Passionate about equity, empowerment, and community impact.

• Excited to help build a charity with national reach and long‑term legacy.

What You’ll Gain

• A senior leadership role shaping the future of a national‑ambition charity.

• Experience in operations, governance, systems design, and organisational development.

• The chance to build an operational framework from the ground up.

• A supportive, purpose‑driven community.

• The knowledge that your work directly empowers adults to grow, thrive, and unlock their potential.

Time Commitment

Flexible and shaped around your availability. We value your time and will work with you to create a sustainable, enjoyable leadership role.

Join Us

If you’re passionate about operations, systems, and building a strong foundation for a movement that changes lives — we’d love to connect with you.

Help us build an organisation that opens doors, champions ambition, and unlocks potential across England.