Operational Manager Jobs in London, Greater London

Job title: Information governance manager

Term: Three days per week, permanent

Salary: £48,000 + generous benefits

Location: Victoria, London – hybrid (minimum of one day in office per week)

Closing date: 12 noon, Thursday 23 May 2024

Interviews: From the week commencing 3 June 2024
 

We are investing in Informatics (Information Technology and Information Governance) to ensure our organisation safely embraces the digital opportunities ahead. We are recruiting for an Information Governance Manager to join our busy, supportive and high performing Informatics team. The current focus of this role is to set up and maintain the appropriate legal controls to ensure that our organisation is compliant with all Data Protection law and regulations and to ensure that we continue to meet the recognised best practice accreditations. The role will be working with our Information Asset Owners and senior managers to assess information risks and implement a framework of policies, guidelines and training.

The NHS is in a significant period of reform, due to the legislative change establishing integrated care systems (ICSs) as statutory organisations in 2022. It is also in a uniquely challenging period due to ongoing operational and financial pressures, rising demand, workforce challenges, and the need to recover care backlogs. The reform agenda and operational context both mean trusts need to find new ways to work in their local systems and deliver for patients.

This role is an exciting opportunity for the right person to gain excellent experience of supporting and influencing staff throughout a membership organisation, provide assurance to an Executive Management Team and Board of Directors and develop and run training courses to keep all staff current with regulation and best practice.

The focus of the role may change over time, dependent on the needs of our members.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification via our website.

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

Micro Rainbow is a leading UK organisation working with LGBTQI people seeking asylum and LGBTQI refugees to enable them to live in safety, with dignity and to rebuild their lives. Our operational teams are based across the UK providing specialist support to LGBTQI people on: safe housing; navigating the complex asylum system; addressing homelessness and poverty; tackling social isolation and accessing health care, education, and employment.

Micro Rainbow has ambitions not only to meet fully the demand for safe housing of LGBTQI asylum seekers by increasing the number of its safe houses but also to improve the experience of LGBTQI people seeking asylum and LGBTQI refugees across the UK by providing specialist LGBTQI services.

Micro Rainbow is looking for an Individual Giving Manager to create an individual giving and fundraising strategy for the organisation. In this newly created position, you will play a crucial role in nurturing relationships with individual supporters to make a difference to the lives of LGBTQI refugees and asylum seekers in the UK. As Individual Giving Manager you will be responsible for creating and implementing strategies to attract, retain, and upgrade Micro Rainbow’s allies (individual donors), ensuring a steady and growing stream of funding and contributing to the sustainability of Micro Rainbow.

This role requires a candidate with a strong background in building relationships and identifying and developing new prospects. They will need experience in the development of strategic and creative giving programmes and to be excited at the prospect of pursuing new opportunities for the organisation by engaging with individual and major donors, and high net worth individuals.

Knowledge & Information Manager

Salary: £38,000 - £42,000 (35 hours FTE) depending on experience

Hours: Full Time (35 hrs per week)

Place of work: Flexible/Hybrid/Remote with a requirement to attend our offices in Hatfield, Herts, for 4 x All staff days annually.

Join Our Team!

We have an exciting opportunity for an experienced Knowledge and Information Manager to lead our recently expanded Knowledge and Information team. In this role you will have responsibility for leading the development of our highly regarded information and resources, to support, and empower everyone affected by Crohn’s or Colitis.  This includes our evidence-based online and printed publications, web content, research summaries and other information, ensuring it is relevant, and accessible to all.

You will be driving new initiatives and developing tactical plans for the team which meet our strategic objectives.

You will be a member of the charity’s Management Development Forum, providing leadership across the organisation and liaising with the Senior Leadership Team and contributing to the leadership, planning and delivery of cross-team projects.

Benefits of Working for Crohn’s & Colitis UK

If you’re successful, you will be joining a dynamic organisation with an amazing culture. We offer competitive that include:

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

About You

You will be skilled in the translation of complex medical and health information into engaging and accessible patient information, and have experience of working with patients and healthcare professionals to develop information resources in line with recognised standards.

You’ll be:-

• Managing the development of Crohn’s & Colitis UK’s repository of evidence about Crohn’s and Colitis.
• Experienced in appraising research and translating this for patients and the public
• Proficient in measuring the effectiveness of a promotion and dissemination and use of information
• Working with both our external and internal stakeholders.
• A skilled multi tasker, able to prioritise and meet deadlines.
• And you’ll have a calm, consistent and flexible approach to work with a commitment to equality, diversity and inclusion.

About Us

We're the UK's leading charity for Crohn's and Colitis.

Right now, an estimated 500,000 people in the UK are living with a lifelong disease that can profoundly affect their quality of life.  And, because of the stigma surrounding these conditions, thousands of people are suffering in silence.  But we are here to support and champion their cause.  We are growing our amazing team to deliver new and ambitious plans, you couldn’t be joining us at a more exciting time!

If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

How to Apply

Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, please refer to the Recruitment Pack.

If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email stated within our Recruitment Pack

More details on this role and our Recruitment Pack containing the job description and person specification can be found on our website/

Closing Date: Wednesday 5th June 9.00am

Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We will not be accepting any contact from Recruitment Agencies or Media Sales

Waterloo Community Counselling (WCC) offers life-changing accessible and affordable counselling in the heart of London and is a small charity that has a big impact! We are one of only a handful of Low-Cost Counselling services offering weekly therapy at reduced fees, or for free. We reach adults from diverse backgrounds and our unique Multi-Ethnic Counselling Service (MECS) provides free mother-tongue counselling to migrants, refugees and asylum seekers who have survived exile, torture, human trafficking and modern slavery in 30 languages.

WCC has gone through a period of transformation and operational improvements over the past 2 years which has increased the charity’s financial and organisational resilience. We are now looking for a Finance Manager who will join a well-developed team and be responsible for embedding the progress made and identifying further areas for improvement.

About the role of Finance Manager

The Finance Manager is a core member of WCC's management team and is a key advisor and partner to the CEO on all areas of finance.  The post-holder will have responsibility for timely and efficient management of the day-to-day accounting function and all internal and external financial reporting.  Reporting directly to the CEO this role is part of a friendly, highly productive and collaborative, dedicated clinical and operational staff team of ten.

It is a varied and senior position that is part time, 3 days per week, and we are happy to discuss how the hours are worked over the week. It’s hybrid, working a minimum of one day per week in our Waterloo office. The salary is £45,000 to £48,000 pro rata, depending on experience.

The successful candidate will:

• Be a Fully Qualified Accountant (CIMA, ACCA, ACA, ICAEW etc).
• Have 5+ years PQE, preferably with charity sector/ fund accounting experience.
• Able to demonstrate working independently and as finance lead.

What's on Offer

• Permanent contract (you will have a probation period of 6 months)
• Salary range of £45,000 to £48,000 depending on experience (Part time 3 days, pro-rated salary to hours)
• Flexible, hybrid working (1 day a week in our Waterloo office but this can be flexible)
• 25 days annual leave plus bank holidays (pro rata)
• Employer Pension contribution 3%
• Ability to be a key influencer / decision maker within the organisation.
• Positive, supportive working environment where learning and development is actively promoted, and training needs supported.
• Monthly Reflective Practice Group for the staff team (RPGs provide a supportive space for people to explore and understand their interactions and team dynamics amongst other things)

WCC is committed to Equality, Diversity and Inclusion and we therefore welcome and encourage applications from people of all backgrounds. The charity promotes a positive work life balance through its inherent flexible approach.

Closing date: Friday 14th June
Interview date: week commencing 1st July

We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives as we work to scale our fundraising by growing our charitable income across all funding streams, maximising supporter engagement and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.

This is a new role, joining a small but growing Fundraising Team, and having a real input into our plans and strategies for the future. Reporting to the CEO, the successful candidate will oversee most fundraising income generation activity.

The Fundraising Manager will build positive relationships to secure significant income and develop new relationships specifically with churches and individuals, bringing in regular and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating fundraising campaigns and ‘asks’). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve. 

Main duties and responsibilities

Fundraising Overview

1. Develop, deliver, and monitor a fundraising strategy for Pecan.

2. Maximise the contributions and connections with local churches and individuals.

3. Coordinate all Appeals including the Pecan and Foodbank Christmas fundraising campaigns and Big Give Campaigns across all income and media streams.

4. Research and utilise new fundraising streams and opportunities across Pecan such as Payroll Giving, Legacies, in Memory Giving and Online Giving.

Supporter Engagement and Stewardship

1. Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.

2. To be responsible for thanking all supporters and managing a supporter engagement journey – ensuring that effective processes are in place and driving levels of satisfaction and loyalty.

3. Act as the ‘first point of call’ for all supporters and managing complaints and issues, ensuring they are reported centrally within agreed procedures, that they are resolved or escalated as necessary and maintaining excellent communication with supporters throughout these processes.

4. Develop and implement stewardship programmes including reactivation of lapsed donors.

Database Management

1. Assist with setting up our CRM database with responsibility of developing and maintaining the database, ensuring efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.

2. Maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed.

3. Train other staff members to be able to use the database sufficiently.

4. Ensure all records, fundraising data and fundraising administration is kept up to date and all information is GDPR-compliant.

5. Reconcile fundraising income with the Finance Manager, including Gift Aid claims, missed, failed payments and Direct Debit cancellations.

Individual Giving

1. Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.

2. Lead all individual giving streams such as direct mail appeals, online donations, regular campaigns and appeals to maximise income generation.

3. Work with the Marketing Manager on fundraising communication and to ensure donors are kept up to date on the difference their support makes.

4. Develop campaigns and messaging that engages new segments and audiences.

Church Giving

1. Inspire churches to journey with us as we transform lives in Peckham.

2. Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.

3. Work strategically with denominations to inspire partnership and engagement with Pecan across their networks and congregations.

4. Build a team of speakers who will host and speak at meetings with churches and Christian networks in Southwark.

5. Be willing to represent Pecan at external events, including Christian exhibitions and festivals, church talks etc…

6. Increase income from churches.

Fundraising Appeals and Campaigns

1. Work alongside teams and Partnerships Manager to project manage fundraising appeals and campaigns including Pecan at 35yrs; Christmas Campaigns etc.

2. Overall responsibility for Big Give Campaigns.

3. Oversight of Enthuse campaign pages.

4. Establish a corporate fundraising strategy with an accompanying narrative, alongside the Partnerships Manager, to explain the work of Pecan to potential company supporters.

5. Tailor campaigns and appeals for different audiences and supporters alongside Partnerships Manager to target corporates; smaller local businesses; individuals and churches.

Staff and Volunteers

1. Support with recruiting fundraising volunteers as appropiate.

2. Management of a part time Partnerships Manager with responsibility.

3. Work closely with Head of Services and Head of Food Services to ensure all fundraising is coordinated.

Wider organisational responsibilities

· Attend Pecan team meetings as and when required, including meetings where there may be a time of prayer and reflection.

· Read and adhere to all policies and procedures.

· Lead on applications to charitable trusts or statutory bodies with support from the Head of Services.

· Undertake responsibilities associated with being a member of the Pecan team.

· Perform all the duties required by the post in line with Pecan’s ethos and values statement, its commitment to a policy of equal opportunity and its aim of serving the community in a caring and practical manner.

· Carry out other duties as agreed by the Chief Executive Officer.

· In agreement with your line manager, pursue a personal programme of learning and development to enhance your skills and performance. 

We have an exciting opportunity to join our Events team at The Not Forgotten as a hands-on operational Events Manager. We are looking for a professional events coordinator who seeks greater autonomy and managerial responsibility, while still being an expert at and willing to deliver the nuts and bolts of a wide variety of events within a very small team. This is all about exceptional people skills, pragmatic event delivery and ensuring maximum impact for our beneficiaries/benefactors/supporters in support of the Head of Events (Delivery) and Head of Fundraising. 

Overall responsibility of the job: Working in support of Head of Events (Delivery) and Head of Fundraising, to be TNF Events Manager; coordinating events as part of a small team. The position supports the delivery of a diverse national events programme and some international activities.

Your Role: As an event professional, ideally you will have a minimum of 3 years’ experience gained in an event coordination role and be ready to grow into a role with greater responsibility and autonomy. This is a hands-on event coordination role in a small team. Having a diplomatic and friendly manner with strong verbal and written communication skills, will be essential towards building relationships both internally and externally and while communicating with volunteers and beneficiaries. Event management/coordination skills are a key priority within this position, (especially delegate/beneficiary and event administration), combined with a meticulous, accurate and disciplined approach to work with strong IT and data management skills. Being able to prioritise a varied and busy workload and deliver to deadlines. Due to the nature of this exciting position within the charity, there is a requirement to attend events and meetings outside of normal working hours (including weekends) and travel as necessary, along with a relationship with beneficiaries, supporters, and gatekeepers. 

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.

This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.

We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.

About You

We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Terms & Conditions

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.

Salary: £35,000 – 40,000, dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications. 

We are a Disabled Confident employee.

Regional Manager - London

This is a remote role, but will require you to travel to sites across London on a regular basis.

About Career Ready

We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.

We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.

Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 15-18 with a paid internship and mentor, workplace visits, and skills masterclasses.

Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.

Role Purpose

The main purpose of the programmes team is to grow, develop and deliver all aspects of the day-to-day relationship management of:

· Schools and colleges running the Career Ready programme

· Local employer supporters, corporate partners supporters, other key local stakeholders and networks

Each Regional Manager is responsible for a local patch which currently typically consists of 5-6 schools or colleges, up to 100 students and 4-5 operational relationships with our corporate partners. Regional Managers will also be responsible for building and maintaining a local network of employer supporters and seeking opportunities for new employer support ..

There will be opportunities to be creative, as well as being autonomous in how you run and develop the programme with the Career Ready schools and colleges in your area.

Main responsibilities and accountabilities

Centre Management and Student Support

· You will work 1:1 with our community of school/college coordinators in your region to support them in delivering the programme. This will require regular meetings and communication, to support coordinators with the planning and managing of masterclasses, workplace visits and other Career Ready events for students and volunteers

· Regularly communicate and report to the Head of Programmes  

· Execute our strategy across the region

· Support schools and colleges in programme onboarding (students and mentors) and delivery of paid internships

· From time to time there may be a need to deliver sessions to skills and careers leads and to groups of young people within the school and college setting

· Recruit new schools and colleges to the network from the region in accordance with priority target areas. Manage their induction, training, activities prior to launch and implementation of the Career Ready programme

· Assist schools and colleges on our programmes to plan, manage and run events (i.e. icebreakers, launches, or student promotion sessions) and be prepared to present at such events.

Partnership Management, Stakeholder Engagement & Business Development

· Day-to-day operational account management for employer supporters, ensuring they have excellent experiences.

· Full partnership and operational account management for lower-level funders in your region.

· Promote the contribution of Career Ready and awareness of Career Ready to potential supporters and assist in engaging their commitment to give both practical and financial support

· Engaging new corporate, third and public sector organisations to directly support the programme delivery, working with the Head of Programmes to ensure your Regional Action Board supports you (develop a great relationship with them, set and agree targets and meet with Chair regularly).

· Develop and deliver the overall employer engagement strategy for the area ensuring that the number of mentors (one for each student participating) is matched with the paid internship commitment and that employer volunteers are in place for masterclass delivery and workplace visits.

This Includes:

o Promoting Career Ready to potential supporters, engaging their commitment.

o Management of relationships with employer supporters through regular 'keeping in touch'.

o Directly pursuing a prioritised list of prospect funders in your region in line with our organisational strategy. This work will be supported by Partnership Managers and Head of Programmes  

o Using our SME Internship Investment Fund, seek small and medium sized businesses to provide a mentor and host an intern, seeking as much match funding as possible (e.g., we pay for 1 internship and you pay for 1; 50% of internship funded_

o Support engagement, experience and deliver on the programme commitments to corporate partners in your area.

o Support the Head of Programmes and Partnership Manager with programme reporting requirements specific to corporate partners, trusts and foundations

General

· Promote a commitment to high standards of service, and to equality of opportunity through leadership and good practice.

· With the Chief Executive, Director of Programmes and Operations, and Heads of Programmes , monitor the state of Career Ready in the region and seek ways to promote its achievements and improve the service given by the central staff team.

· Attend meetings and training days with the national team (approximately 2 times a year – these have tended to take place in London).

· Ensure that all regional management information is submitted to the national Salesforce database in a timely and accurate way.

· In collaboration with the Career Ready team, raise our and key stakeholders’ profile in the area, celebrating success via socials and the local media, business and education communities.

· Undertake public speaking as required to promote the work of Career Ready in the area.

Person Specification

This is a wonderful role that requires passion for our purpose and a broad range of skills, experience and the ability to demonstrate an understanding of the environments we operate in. You can develop, grow and maintain valuable and valued relationships through your motivation for what we do, with a passion that inspires and engages others, alongside the capacity to identify and manage multiple priorities. You need to thrive on attention to detail, be able to listen to what is not said, be well organised and confident to engage with and influence a wide range of people.  You will research and approach opportunities and outcomes with an entrepreneurial mindset.

Key qualities and skills

· Driven, inspirational, warm with a track record of what you can do and how you do it

· Loves developing, growing and maintaining a broad range of stakeholder relationship

· Self-assured with great listening and negotiation skills to influence and communicate inspirationally, accurately and effectively to a wide variety of audiences (students to Head Teachers to CEOs)

· Invests in understanding the bigger picture to enable local plans in service of our strategy and innovations which fit with Career Ready’s mission, values and practices

· Composed and engaging whilst managing multiple activities and processes that, when combined, are the recognised high quality, high care, high impact Career Ready programme

· Confident enough to manage and motivate yourself to deliver a range of outcomes and able to seek the views, ideas and wisdom of others

· Truly great organisational skills, able to prioritise, keeping stakeholders informed and engaged

You also have strong IT literacy skills (CRM system [Salesforce] /Office 365 - Microsoft Teams, Word, Excel and PowerPoint) and are social media savvy.

Hours:Full-time (35 hours) although we will consider part time requests of a minimum of 28 hours per week 

Benefits

You will be rewarded with the following benefits:

• 6% contribution to personal pension plan, subject to 3% employee contribution
• Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of 7 Bank & Public Holidays
• Interest-free season ticket or bicycle purchase loans (or Cycle To Work Scheme).

• Flexible working: We strongly embody trust. We can support condensed / flexible working patterns. [This is a remote working role with occasional team meetings in Central London and more regular visits to schools, colleges and work places].​

• You’ll be part of a diverse, supportive, and friendly team​

Mencap – Trust and Statutory Manager
Location: London, E1. Hybrid working.
Salary: £39,216 per annum
Contract: Permanent

Mencap - the leading charity for the 1.5 million people in the UK with a learning disability, their families and carers - is seeking an experienced and motivated grants, trusts and foundations fundraiser.

Mencap wants the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. Mencap is making this a reality by: providing services that model their vision and ambition; campaigning locally and nationally; helping people with a learning disability to stand up for what they want and need; empowering people, groups and organisations to create real change in their own communities; helping people with a learning disability to gain employment, skills and find paid jobs; offering people information and advice for all areas of their lives and conducting research into important issues to create a positive impact and see real change. 

This role will be critical to supporting the Trusts and Statutory Team at Mencap to develop a sustainable, ambitious programme that contributes to building a robust pipeline of income from trust, foundation, statutory and lottery prospects with the potential to donate significant income in support of a range of the charity’s projects. It will be responsible for developing compelling and strategically aligned applications to secure funding through various funding bodies and contribute significantly to the financial team target. The post-holder will also identify and research prospective donors that have the potential to support the organisation’s work, through internal networks and undertaking external research.

Mencap is seeking an ambitious and creative fundraiser with demonstrable experience of securing five figure+ sums through compelling cases from trusts, statutory funders and similar funding bodies. You will also significant experience working with and to financial and non-financial KPIs, as well as of project management and cross-organisational working.

Alongside a strong knowledge and understanding of Trust and Statutory Fundraising, key issues and opportunities, you will have the ability to engage and inspire internal and external stakeholders. You will also have a results driven focus, with the ability to thrive in a busy work environment and work to deadlines. Finally, you will share Mencap’s passion about changing the world for everyone with a learning disability.

Please note, there is no closing date for this role – we will be assessing applications as they come in, and the role closed once a suitable candidate has been identified.

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.

We are looking for an experienced project manager to manage the development, delivery and review of the National Bereavement Care Pathway (NBCP) partnership project and embed it across NHS Trusts in Northern Ireland to drive up standards of care. This pathway addresses the inequity of bereavement care offered to, and experienced by parents when a baby dies. The project is being sponsored by the Public Health Agency in Northern Ireland.

This is a high-profile and rewarding role which will involve developing and delivering a NBCP in Northern Ireland which is parent-centred and drives up standards of care. You will use your project management skills to help to initiate, develop and deliver the project, taking an early view whether to adopt a phased or an all-in approach amongst NHS Trusts in Northern Ireland. The post-holder will engage with health care professionals, national bodies, sector partners, senior decision makers and bereaved parents at both an operational and strategic level to ensure successful delivery of a sustainable pathway.

With demonstrable experience of leading project groups comprising a diverse range of stakeholders, you will have excellent people management skills and be able to reach-out, engage with and enthuse key stakeholders across Northern Ireland.

You will be able to establish and maintain high level, productive relationships with senior external stakeholders and organisations working in a collaborative and inclusive way.

An excellent understanding of how the NHS is structured is essential.

You will have highly developed interpersonal and communication skills, with the ability to communicate complex messages in a compelling way to a variety of audiences.

Please note that the post-holder will need to be based in Northern Ireland.

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas 
• Life Insurance 
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month   
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership 
• Breakfast/snacks 

Reports to: Chief Commercial Officer 

Based: Battersea Park 

Salary: £40k to £45k 

Contract: Permanent, Full Time 

Work Arrangement: 40 hours per week, Hybrid Working Pattern

DBS: Basic 

Role Overview:

Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers. 

This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired. 

Main Duties/Responsibilities:

• Conduct research and analyse customer feedback and data to identify areas for improvement
• Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels 
• Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
• Develop and roll-out relevant training models
• Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives 
• Collaborate with marketing to improve digital customer service 
• Monitor success and champion opportunities to consistently improve the brand experience 
• Visit all services within Enable to assist with research, process implementation and relationship forming

The successful candidate will have: 

• 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
• Initiative and motivation to work autonomously and drive change within the business
• Excellent interpersonal and communication skills to interact with internal and external stakeholders 
• Confidence and creativity to bring new ideas to the table
• A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it 
• Experience in motivating staff 
• A flexible approach to working onsite in a variety of different environments 
• Empathy, patience and approachability 
• Ideally have read Unreasonable Hospitality!

This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Job Title: Programme Quality and Policy Manager

Function: Strategy & Impact Team

Reporting to: Head of Programme Quality

Contract: Permanent

Hours: Full-Time (37.5 hours per week)

Salary: £29,500 (plus £3,000 Inner London Weighting where applicable)

Location: Remote (with regular travel to London Office as required)

Closing Date: Monday 26th May

About The Access Project

We support students from disadvantaged backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university. Our volunteers are trained and supported to be effective tutors who work with our students for an hour a week to raise their grades. In addition, a dedicated school-based staff member mentors the students so they have the knowledge and support to make strong university applications. Our results show this approach works.

The Access Project Values

Empowerment: We support students and our people to develop the skills and knowledge to accomplish their goals.

Courage: We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission.

Impact: We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes.

Inclusion: We respect and value individuality and engage diverse voices to achieve our mission.

Ownership: We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?”

About the role

This role is available at an important time for The Access Project as we expand our mission, seek to pilot a new programme model, and move into new school contexts. This is an exciting opportunity for someone with the skills for programme improvement, a strong interest in research, and a deep passion for our mission to support students to place and succeed at selective universities.

The ideal candidate will be a strong leader who is comfortable working across teams to make change. You’ll be the lead and expert on The Access Project’s in-school university readiness work with responsibility for designing and quality assuring the provision, supporting the learning and development for our school-based staff to effectively deliver the programme content. This position is integral to ensuring The Access Project is delivering a high-quality programme that supports the needs of our students and drives the outcomes of the programme across all regions and schools. The postholder will also be responsible for amplifying The Access Project’s voice in the sector and responding to policy updates; with a focus on bringing their knowledge of the Higher Education sector and the experiences of our students to decisions about the direction of our own programme. They will also support further development of our programme-level Diversity and Inclusion work, to ensure that the programme is tailored where feasible to the needs of all students.

Duties and responsibilities

1) Design & Development

• Act as a senior collaborator to the annual programme design process. Work with the Head of Process Improvement & Programme Quality to incorporate University Access Officer, Programme Leadership, school, and student feedback on how best to drive our short term and long-term outcomes across our programmes.
• Project manage the implementation of changes driven out of programme design. This includes the creation of or changes to delivery resources and training materials, as well as to our university readiness framework and the Salesforce system that supports delivery.
• Work with Programme Managers to understand their delivery challenges, develop solutions and answer questions around university admissions, widening access and The Access Project’s own University Readiness Programme.
• Act as a senior contributor to the development of The Access Project’s programmatic Diversity and Inclusion work, working closely with the University Access Officer D&I Lead. This includes strong engagement with the D&I working group and designing and implementing systems and support to better serve our students with inclusion needs.
   

2) Research and Policy

• remain critically engaged with the widening participation/social mobility sector, and able to synthesise key changes/challenges and ensure that they are applicable/actionable by the organisation.
• Ensure that any relevant widening participation sector developments and trends are fed into The Access Project’s way of working. For example, this might be changes to resources for the programme or working with colleagues to communicate with students (e.g. on plans for A Level Results Day).
• To be an ambassador of The Access Project’s work and impact externally in the widening participation sector, including speaking at conferences, writing articles on our work, and engaging in external relations.
• Holding responsibility for The Access Project’s policy and research workstream, including contributing to the strategic direction of this work and undertaking research to drive the delivery of this workstream to promote The Access Project’s voice in the widening participation sector.
• Liaising closely with the Communications team to ensure that The Access Project’s responses to sector information and updates are timely and relevant to our Mission.
• Provide nuanced insight about the widening participation/Higher Education sector, with a clear take / coherent view on the landscape and how it’s changing, which would then enable us to make informed choices about our programme.

3) Quality Assurance

• Take responsibility for the operational implementation of the university readiness strand of the quality assurance strategy, to drive the quality of the activities The Access Project delivers to young people in schools.
• Participate in The Access Project’s quality assurance processes, including performing drop-ins on University Access Officers’ programme delivery, and coordinating with other members of the team to perform drop-ins in an efficient and effective manner.
• Embed learning from The Access Project’s quality assurance process into our standard practice. This will include delivering training and development sessions for University Access Officers, updates to resources and guidance for what best practice looks like.
• Contribute research on wider pedagogical best practice into our quality assurance work to ensure the highest quality in our delivery of educational programmes.

4) Student Voice

• Maximising student voice within programme design through the organisation and facilitation of student Delivery Review Meetings.
• Lead the development and administration of The Access Project’s annual student survey, considering the needs of key stakeholders across the organisation.
• Hold and contribute to The Access Project’s overarching Student Voice strategy.
• Continue to drive improvements in The Access Project’s student voice work through research and engagement with sector leaders.

5) Any other duties as required

Person specification

Essential

• Confident leader and collaborator: ability to work positively and collaboratively across functions to drive continuous improvement.
• Strong communicator: demonstrable success at giving feedback and clearly communicating your perspective.
• Strong facilitation skills: an experienced and engaging meeting, training, and workshop facilitator.
• Excellent time management and organisational skills: and a proactive and creative approach to problem solving.
• Experience of programme design and development: committed to and confident in using data to make evidence-based decisions.
• Project management skills and experience, particularly in planning and monitoring.
• Deep knowledge of and passion for youth mentoring.
• Strong understanding of the UK education system and the challenges facing learners from widening participation backgrounds.
• Strong research skills in sector analysis and writing

Desirable

• Experience of using Salesforce (or another Client Relationship Management system) as a case/student management system.
• Knowledge of Diversity & Inclusion issues related to education and motivation to adapt The Access Project programme to make it more inclusive.
• Experience of project/programme evaluation.
• Line management experience.

Benefits:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and Christmas closure.

• PerkBox – offering nationwide shopping discounts, gym memberships, holidays, learning and much more.

• Employee Assistance Programme, a 24-hour helpline for staff

• Online Medical assistance – access 24/7 to a qualified GP within minutes, with referrals and prescriptions available same-day.

• Interest-free travelcard loans

• Cyclescheme loans

• 3 paid Volunteering Days

• Employer’s pensions contributions (3%)

• CPD options

• The Access Project welcomes requests for flexible working arrangements

Safeguarding Statement

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

Equal Opportunities Statement

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. We are working towards improvements with equality, diversity, inclusion and belonging.

Disclosure of a Criminal Record

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure.

Present or most recent employment

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address and explanation of any gaps in employment.

References

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references.

Education, Qualifications and Training:

● Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification.

● Proof of qualification is required before the appointment is confirmed.

Job Purpose and Summary

• To provide strategic financial leadership through strategic planning and robust reporting to ensure financial sustainability and facilitate growth of the organisation in order to maximise impact, in line with charitable objectives.
• To act as company secretary and provide oversight of IT.

Responsible to CEO

Direct Reports 2-4 x Finance admin and 1 x IT

Location Remote, with minimum one day per week in office with team (location flexible)

Hours Flexible (as required to do job effectively).

% FTE 0.8 to 1.0 FTE

FTE salary range Senior Leadership Team Scale (£55-65k per annum)

Scope Across Bild Group (Bild, Bild Association of Certified Training and Restraint Reduction Network)

Key Responsibilities and Accountabilities

Responsible for:

• Financial oversight and leadership.
• Providing robust financial information to inform and improve operational management and decision making to further the charities’ objectives.
• Ensuring financial sustainability of the charity and facilitate growth and development to further charitable aims.
• Ensuring appropriate financial probity and controls in place.
• Financial planning including budgeting and forecasting.
• Financial reporting including monthly management accounts so that Directors and Trustees understand the financial health of the organisation.
• Financial compliance including with HMRC and Charity Commission.
• Facilitating Finance Sub Committee of the board, in coordination with Treasurer.
• Support Chair of Finance Sub Committee in providing assurance to the Trustees in relation to financial strategy, performance and financial sustainability.
• Effectively management of financial risks as part of organisational approach to risk management.
• Appraising the financial viability of plans, proposals, and feasibility studies.
• Monitoring and reporting on the financial health of the organisation.
• Oversight of and being responsible for the preparation and submission of all statutory financial accounts and returns.
• Ensuring effective Payroll function and Pension scheme.
• Effective procurement procedures to ensure services are best value for money.
• Ensuring effective financial audit.
• Maintaining positive and healthy cash position.
• Leading, with support from CEO, on commercial decisions including pricing.
• Identifying efficiencies to ensure the lean operation of the organisation.
• Timely completion of all Statutory returns.

Business:

• Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements.
• Oversight and continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation.
• As business manager, lead on risk management and KPI dashboard reporting to trustees and Finance Sub Committee.

Person Specification

Qualifications

• Qualified accountant (CCAB/CIMA/ACCA) (essential)

Experience

• At least 5 years’ experience as an accountant (essential)
• At least 3 years’ senior leadership experience (essential)
• At least 3 years’ experience managing a staff team (essential)
• At least 3 years’ experience in registered charity OR health and social care (essential)
• At least 2 years’ experience of working at Board level (desirable)
• Significant experience of both accounting and financial management environment.

Competencies

• Proven ability to present financial information in accessible format.
• Proven ability to think and plan strategically and commercially.
• Proven ability to interpret financial reports and advise on any appropriate action required.
• Ability to communicate financial information clearly and accurately.
• Proven track record of facilitating growth and development.
• Proven track record of facilitating continuous improvement.
• Proven track record of successfully implementing new IT systems.
• Good understanding of IT systems including AccountsIQ (or equivalent finance systems) and Salesforce (or equivalent CRM system).
• Positive and solution focused thinking.
• High integrity and openness combined with commitment to good governance.
• Proven ability to develop positive relationships across the organisation and with external partners.
• Proven track record of effective collaborative and partnership working with CEO / Treasurer.
• Track record of effective leadership skills including as acting as a role model within an organisation, promoting positive culture and living the organisational values.
• A commitment to human rights and inclusion of people with disabilities.
• Demonstrate values congruent to Bild values.

Further information

• All staff at Bild are required to treat sensitive material confidentially and comply with data protection legislation.
• All staff working at Bild are required to read and comply with required policies, including health and safety policy.
• Job descriptions may be reviewed after 6-month probation and at annual performance review.

Application and Closing Date

Applications are invited by CV and covering letter.

Closing date is 5pm on Monday 27 May 2024

Equal Opportunities

Bild strives to be an equal opportunities employer. In working towards this aim no employee, or job applicant will receive less favourable treatment on the grounds of their role, gender, age, disability, race, nationality, ethnic or national origin, colour, sexual orientation, domestic circumstances, social and employment status, gender reassignment, privately held political opinion, trade union membership, religious or similar philosophical belief, or disadvantaged by conditions or requirements which cannot be shown to be justifiable. 

Bild is committed to ensuring all employees have fair and non-discriminatory systems for recruiting or accessing training to enhance the development or promotion of staff.

Senior Counsellor

Hours of Work: 4 days a week, 28 hours a week

Salary: £40,221 (pro-rata)

Duration of Contract: 1 years - renewable subject to funding

Accountable to: Executive Director

Responsible for: Three part-time counsellors/psychotherapists and a team of volunteer counsellors/psychotherapists.

About IKWRO

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.

As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.

The post-holder will be required to work in a confidential setting and provide non directive support to improve mental health and social functioning of women who are experiencing different forms of gender based violence. The post-holder will be professionally trained, accredited and work within the BACP/BPS Ethical Framework for the Counselling Professions (2018) or equivalent. 

Main Duties and Responsibilities

·Provide a service in line with BACP (British Association for Counselling and Psychotherapy) guidelines or equivalent.

·To support the management team with the strategic development of IKWRO’s counselling services. 

·The provision of effective and high-quality Counselling and Psychotherapy services to IKWRO’s clients through making use of up to date service standards and IKWRO’s Counselling Guidelines.

·To agree a counselling contract with IKWRO’s clients and provide a timely, responsive and appropriate service.

·Carrying out a small one to one clinical caseload and/or depending on the team’s clinical capacity.

·To manage waiting lists according to the level of risk, delivery plans and organisational priorities. 

·To manage the delivery against targets and in accordance with contract requirements. 

·To lead, line manage and develop the counselling services staff as required.

·To do the clinical supervision of Associate Counsellors and trainees.

·Helping clients work towards a deeper understanding of their concerns;

·Maintain clients’ records ensuring accordance with IKWRO’s policies particularly as they relate to confidentiality and data protection.

·Making appropriate referrals and signposting to other services if needed;

·Attending clinical individual supervision, managerial supervision and training courses;

·Liaising, as necessary, with other agencies and individuals to help make changes based on the issues raised by clients;

·Liaising with IKWRO’s staff.

·Maintaining and updating accurate digital records of all cases and up to date monitoring and evaluation databases as well as writing reports.

·Experienced in delivering a variety of therapeutic interventions from different therapeutic modalities such as Trauma Focused Cognitive Behaviour Therapy, Psychodynamic, Existential and Humanistic therapy.