Operational manager jobs

Supporting over 750 children and nearly 1,000 families annually, Acorns Children’s Hospice is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Palliative care for children aged 0–18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes and other community settings. Acorns’ holistic, tailored approach is designed to meet each child’s clinical, emotional, cultural, religious, and spiritual needs.

Corporate fundraising at Acorns is on an exciting growth journey, with ambitions to increase income from £800K to £1M in the next two years. The team is known for its creativity and drive, and the charity has built strong partnerships with high-profile brands including Aston Villa FC, Pinsent Masons, and Tippers. This is an environment where innovation, strategy, and genuine relationship-building all come together to create meaningful, long-term partnerships.

This role offers a warm and well-developed patch, a supportive team culture, and space to be creative in how you grow and uplift corporate partnerships. You’ll be the lead relationship manager for a portfolio of established partners across Birmingham and the Black Country, focusing on stewardship, renewals, and smart uplifts.

While the focus is primarily account management (around 75%), you’ll also contribute to new business through activities like COTY pitches. You’ll work closely with the Business Development Manager and be line-managed by a detail-oriented and flexible leader who fosters autonomy, progression, and innovation. Expect variety, visibility, and the chance to make a genuine impact.

As Corporate Fundraising Manager, you will:

• Lead the stewardship and growth of existing corporate partnerships, using creative and strategic methods to increase value and longevity
• Manage a portfolio of supporters, including warm relationships 
• Represent Acorns at events and lead hospice tours to deepen supporter engagement
• Collaborate with the Business Development Manager on new business opportunities
• Take an active role in planning and delivering key corporate events, such as golf days and black-tie dinners
• Contribute to cultivation plans for senior leaders within corporate partners
• Use data and insight to report on progress and inform partnership development

Ideal skills and experience:

• Strong corporate fundraising or account management background, ideally with experience managing partnerships in the £30K–£50K+ range
• Confident steward and communicator, able to build rapport and deliver excellent supporter journeys
• Strategic thinker with a flair for finding growth opportunities within existing partnerships
• Comfortable pitching and presenting to corporate audiences at all levels
• Excellent organiser who can juggle competing priorities, meet deadlines, and maintain attention to detail
• Willingness to work out-of-hours at events and maintain regular hospice presence
• Dynamic, creative, and solutions-focused, with a collaborative mindset and passion for Acorns’ mission

Benefits include:

• 27 days annual leave plus bank holidays (5 days holiday buyback scheme starting from April 2026)
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

The Charity

James’ Place exists to save the lives of men in suicidal crisis through delivering free clinical services. We currently have centres in Newcastle, Liverpool and London; and in early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

Our trained, professional therapists deliver a proven clinical service in a warm and welcoming environment, ensuring that men are seen quickly at the point of crisis. We have so far treated over 3,600 men who might otherwise have been unable to access the support they desperately need.

The Role

We are seeking a driven and experienced manager to oversee the operational side of our new Birmingham Centre. This is a pivotal role within the team which focuses on coordinating activity across the service to ensure the safe and effective delivery of our intervention.

The successful candidate will manage the day to day running of the James’ Place centre, with oversight from the Birmingham Head of Centre. You will manage the centre environment through both resource management and by influencing and driving local culture. The Centre Manager is responsible for line management of the Clinical Administrators and overseeing the processing of referrals to the service, ensuring men coming to James’ Place are welcomed warmly, within the expected timeframe and according to our values.

This is a new role and during their first months in post, the Centre Manager will work closely with the James’ Place Head Office Team to prepare James’ Place Birmingham for a successful launch.

Person Specification

This role requires someone with excellent organisational, problem-solving and interpersonal skills who can work hands-on in a busy and potentially challenging environment. You will be collaborative and work closely with the local team and wider charity outside the Birmingham centre to ensure we have consistent and effective systems in place. 

We are looking for a forward thinking and proactive individual with experience of both people and operational management. The successful candidate will align with the James’ Place values and be able to demonstrate these through everyday practices including supportive leadership and line management.

Your management and administrative skills will be highly valued in sustaining the clinical operations of James’ Place. You will need to be proficient in Office 365 software such as Word, Excel, PowerPoint, and Outlook, with the ability to manage Outlook cloud calendars, SharePoint, CRM databases, and shared inboxes.

The Centre Manager will often meet the men who come to James’ Place in suicidal crisis and so you will be able to demonstrate empathy and an ability to create a sense of calm while working in a sensitive and busy environment.

Please see the attached Job Description and Person Specification for more details.

Closing date: 9am on Wednesday 24th September 2025

Location: UK based – Hybrid to any UK office with national travel 

Ref PDR-251

Closing date: 9.00 am on 29 September 2025

St Giles Trust is seeking a strategic and detail-oriented People Data and Reward Manager to lead our data, reward, and payroll functions. This is a key role in shaping how we use people data to drive inclusive, high-performing workplaces.

About the Role

You’ll lead a small team to deliver effective, compliant, and customer-focused people services. Working closely with senior leaders, you’ll ensure our HR and payroll systems support organisational goals, and that our reward practices are fair, transparent, and aligned with our values.

Key Responsibilities

• Lead the People Data and Reward team, providing strategic direction and operational oversight.

• Manage and enhance our integrated HR and payroll systems, including configuration and optimisation.

• Act as the data protection lead for People, ensuring compliance with legislation and best practice.

• Provide expert guidance to the Executive Director of People and Internal Operations on risks, issues, and opportunities.

• Support the development of inclusive reward strategies and data-driven decision-making.

About You

We’re looking for someone who:

• Has strong experience in HR data, payroll, and reward management.

• Is confident using HRIS platforms and Excel to analyse and report on people data.

• Understands how data supports equity, diversity, and inclusion goals.

• Is proactive, collaborative, and committed to creating a great place to work.

• Can lead with integrity and inspire others through inclusive practice.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

To Apply

For further information and to apply visit our website via the apply button. 

• Application Deadline: 9.00 am on 29 September 2025

• Interview Date: 10 October 2025

Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a basic DBS check. 

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment. 

Job purpose:
Alongside the Head of Finance, the Management Accountant will provide business partnering by build relationships with SMT, managers and their teams, providing them with financial insights, reporting and analysis that enable them to make informed decisions. The post holder will champion and drive automation, enabling the effective and efficient running of the finance function.

The post holder will be a part-qualified/newly qualified accounting professional with experience of working in a not-for-profit setting. The role involves use of our accounting system IRIS Financials (formally PS Financials), ensuring the accurate and timely reporting of financial information; compliance with both internal financial procedures and external regulations; and recording and monitoring of financial data.

This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of 2 days in the office per week.

Key responsibilities:

Financial management and reporting

• Prepare monthly management accounts and cash flows for the Head of Finance to review.
• Prepare year-end schedules and other supporting documents for submission to external auditors as set out in annual audit plan and support the Head of Finance with responding to auditor queries.
• Maintain the Association’s accounting systems including updating the chart of accounts, period maintenance and user access.
• Support the Head of Finance with maintaining bank mandates for the Association and Foundation.
• Prepare monthly payroll journal and pension upload for the Head of Finance to approve.
• Prepare quarterly VAT return for approval by the Head of Finance and reconciliation of VAT control accounts within IRIS Financials.
• Reconcile statements received investment managers and record investment income and gains/losses into IRIS Financials accounts.
• Ensure assets are created and disposed within IRIS Financials fixed asset register and depreciated in accordance with the Association’s capitalisation and accounting policies.
   

Operational management

• Provide high quality and effective financial reporting, support and assistance to the Head of Finance and other senior managers in relation to budgets, forecasts and any financial modelling as required.
• Under the guidance of the Head of Finance, monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures.
• Maintain and improve your own competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practice as described in the Staff Handbook.
• Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.

 This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge and experience

Essential

• Part-qualified / newly qualified accountant (ACA/ACCA/CIMA/CIPFA).
• Excellent communication and interpersonal skills, including the ability to explain financial information to non-finance managers.
• Excellent working knowledge and understanding of computerised accounting systems. Strong Microsoft Office skills.
• Experienced in the use of membership databases and reconciling financial data held within database to accounting system.
• Experienced in leading or participating in the production of regular management accounts and other financial performance reports.
• Working knowledge of charity accounting including principles of restricted fund accounting.
• Highly organised, able to work swiftly but with strong attention to detail and a focus on accuracy.
• Strong customer service skills and demonstrable ability to work with a diverse range of people.
• An appetite for problem-solving and making improvements and enhancing existing ways of working.

Desirable

• Experience of working within the membership or not-for profit sector.
• Experienced in the of IRIS Financials
• Experience of supervising and or coaching an individual
• Experience of processing and/or reviewing payroll
   

 

The Role:

We are seeking an experienced Visitor Experience Manager (VEM) to play a vital role in leading and shaping the visitor journey at Waddesdon Manor, working Wednesday-Sunday. The successful candidate will  be an  integral part of the Visitor Experience Management Team at Waddesdon Manor ensuring that every visitor enjoys an outstanding experience that is welcoming, inclusive, and memorable.

You will be responsible for developing a culture of ‘exceptional service, every time, for everyone,’ leading by example and inspiring the wider visitor experience team to deliver outstanding customer service. With extensive management experience in a visitor-facing heritage environment, you will act as an ambassador for our visitors across the property, ensuring their needs and expectations are embedded at the heart of all operations.

What you will do:

As Visitor Experience Manager (VEM), you will oversee house-based visitor operations and lead a seamless visitor engagement program - including tours, walks, and talks - ensuring that all audiences enjoy an exceptional and inspiring experience. By maintaining consistently high standards of welcome, interpretation and storytelling, you will enhance visitor satisfaction and foster memorable experiences.

You will play a key role in the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators (KPIs).

Key responsibilities include but not limited to:

Operational Management

• Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests.
• Ensure impeccable presentation standards aligned with brand guidelines.
• Full compliance of operational policies and procedures.
• Ensure staff and volunteers are engaged with their roles and environment.
• Effective staff planning that aligns with budget and operational needs.
• Strategically plan for the future of the house-based visitor operation by benchmarking against industry leaders, implementing best practices, and managing change, where needed.
• Support the AVEM in the operational delivery of house openings and tours.
• Act as an escalation point for visitor feedback or complaints, ensuring prompt and confident resolution.

Tours & Walks Operation

• Oversee the daily delivery of the public tours and walks program, ensuring high-quality, well-resourced experiences.
• Serve as a central point of coordination between teams and departments to efficiently manage spaces and resources.
• With the AVEM provide motivational and supportive leadership to all guides and volunteers, ensuring visitor expectations remain central to operations
• Collaborate with relevant departments to create scripts and guidance for walks and tour programme delivery
• Train as a guide to cover staff/volunteer shortfalls and maintain consistency in the visitor offer
• Support out-of-hours exclusive access tours, sharing responsibilities with the VE management team
• Develop industry-leading, accessible, and revenue-generating tour visitor engagement programme
• Develop a guide recruitment and training programme.
• Work with the Head of Visitor Experience (HVE), Group Bookings Coordinator, and Marketing team to tailor tours and walks to visitor and group preferences.

People Management

• Line manage the AVEM, providing operational guidance and supporting their professional development.
• Offer strong, motivational leadership to guides and volunteers, serving as an approachable point of contact.
• Recruit, develop, and coach a high-performing, enthusiastic team, setting clear objectives and providing regular feedback.
• Inspire teams to engage with and safely manage the historic environment, fostering a passion for the house, its history, and collections.
• Collaborate with the VE & Volunteering teams to expand and enhance the year-round Visitor Experience volunteering program.
• Lead annual visitor care training for staff and volunteers.
• Provide ongoing role-specific training to ensure high standards of delivery.

Other Duties & Responsibilities

• Work with the Head of Visitor Experience to manage staffing and operational budgets, contributing to financial planning.
• Champion accessibility, ensuring all visitor offers meet best practice accessibility guidelines and supporting the AVEM in developing access initiatives.
• Deputise for the HVE and provide operational duty management in the AVEM’s absence.
• Serve as a second duty manager for large events, overseeing a designated site area and making operational decisions.
• Act as a trained First Aider and Fire Marshall (training provided).
• Train as a “White Hat” for Waddesdon’s Disaster Response Team and take a leadership role in major incidents if required
• Support frontline operations during peak times, major events, or staff shortages as required
• Stay informed on industry trends and best practices in the heritage/museum sector

You will be a great fit if:

You are skilled managing front-line teams and overseeing visitor operations, consistently delivering high standards of service and engagement. You have a passion for heritage and culture and can develop and deliver tours, walks and visitor programs that are accessible, inspiring and memorable. You are skilled at recruiting, training and motivating staff and volunteers, fostering a high-performing team while maintaining operational excellence. You have the ability to respond confidently to visitor feedback and will contribute to the long-term success and growth of the Visitor Experience department.

This role offers a unique opportunity to work within the charity and heritage sector, with all profits going to the upkeep and preservation of the House and Grounds.

Your areas of knowledge and expertise that matter for this role:

• Operational Leadership: minimum of 3 years’ experience in operational and line management within a fast-paced, visitor-focused environment, ideally in the heritage or museum sector.
• Passion for Heritage & the Arts: A genuine interest in heritage, arts management, and the natural world.
• Team Management & Development: Skilled in coaching, team development, and effective communication. Excellent interpersonal skills, adept at building relationships and managing complex stakeholder interests.
• Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognize, and reward their contributions.
• Visitor Experience & Engagement: Proven passion and experience in delivering exceptional visitor experiences and engagement programmes.
• Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
• Collection Care & Conservation: Understanding of historic collection care, conservation, health and safety, and security legislation.
• Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
• Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.

 

 Additional requirements:

The safety and wellbeing of children, young people and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently this position will require an enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers.  

 

Rewards for working with us:

• Waddesdon Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
• Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
• Annual Leave - On starting with us, you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after five years and 32 days after 10 years.
• Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period.
• Pension - We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
• Income Protection – on completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years.
• Life Assurance – a lump sum of 4 times basically annual salary is payable upon death in service.
• Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service.
• Enhanced Maternity Pay – after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay.
• Enhanced Paternity Pay – after 12 months of continuous service, you may take 3 months of paternity leave at full pay.
• And plenty more!

Salary: £55,544 – £61,000 per annum 
Hours: 35 hours per week (28 hours per week will be considered)
Contract: Fixed Term – Two years (to July 2026)
Location: Kennedy Leigh Family Centre, Hendon (Hybrid working available)

Interviews: 29th and 30th September, 2025

About the Role

We’re recruiting a Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners.  This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation.

You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors.  This role offers a unique opportunity to shape a model that puts clarity, accessibility, and cultural sensitivity at the centre of how families seek support.

About Norwood

Founded in 1795, Norwood is the UK’s oldest Jewish charity supporting vulnerable children and their families, children with special educational needs, and adults with neurodevelopmental disabilities, including learning disabilities and autism.

We’re building a culture grounded in our core values of Kindness, Respect, Belonging, and Empowerment and the Advice Triage Service is central to how we connect those values with the people and communities we support.

Your Day-to-Day

As Service Manager, you’ll:
• Establish and embed the Advice Triage (OFD) model for public launch in March 2026
• Lead and manage a multi-disciplinary team including triage workers, referrals staff, and reception
• Develop triage protocols, safeguarding and referral procedures, and escalation frameworks
• Oversee inbound query management across all contact channels
• Coordinate internal and external referral pathways across Norwood and key partners
• Manage the design and population of an online service directory
• Build and maintain strategic relationships with schools, synagogues, charities and LA/NHS services
• Work with communication and engagement teams to promote the service
• Oversee the development and rollout of a CRM system
• Lead service evaluation, report to SLT and funders, and embed co-production in service design

Qualifications, Training and Experience

Essential:

• Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
• 3+ years’ experience in social care, education, or advice services
• Proven ability to lead services, manage teams, and deliver change
• Strong knowledge of referral systems across the voluntary and statutory sectors
• Sound safeguarding knowledge
• Excellent stakeholder, communication and CRM skills

Desirable:

• Knowledge of the Jewish community and culturally specific services
• Experience setting up a helpline, triage service or call centre
• Familiarity with neurodivergent support needs and transitions
• Experience developing service directories or digital tools

Reward & Benefits

We offer a supportive, purpose-driven environment with:

• Hybrid and flexible working
• 25 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
• Employee Assistance Programme
• Blue Light Card scheme access
• Cycle to Work scheme
• Free eye tests and eyewear allowance
• Opportunities for development and leadership coaching

To apply: Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.

Regional Partner Quality Manager x 2 (England and Wales)

As a Regional Partner Quality Manager, you will play a critical role in ensuring our partners deliver high-quality services to those in need. You will manage relationships, monitor performance, and support continuous improvement initiatives to achieve operational excellence.

Key Responsibilities

Partner Relationship Management

• Serve as the primary point of contact for partners in your region, fostering strong, positive relationships.
• Regularly engage with partners through email, phone, virtual meetings, and in-person visits.
• Ensure partners adhere to agreed quality standards and service delivery expectations.

Training and Capacity Building

• Provide ongoing feedback and mentoring to help partners improve performance.
• Design and implement partner development programs in collaboration with internal teams.

Quality Assurance and Compliance

• Conduct routine audits and quality assessments to ensure compliance with organisational standards, safeguarding policies, and data protection regulations.
• Identify areas of non-compliance and work with partners to implement corrective actions.

Performance Monitoring and Reporting

• Produce regular performance reports with actionable recommendations for improvement.
• Re-engage non-performing or inactive partners with tailored support plans.

Stakeholder Collaboration

• Work closely with internal teams, to ensure seamless delivery of quality initiatives.
• Represent Fuel Bank Foundation in regional forums, meetings, and events, advocating for our mission and goals.

Administrative Duties

• Maintain accurate and up-to-date records of partner communications, training logs, and compliance reports.

We are looking for someone who is a great communicator, is results focused and holds strong organisational skills. You must enjoy working with a team and be able to manage your own time. You will hold strong administration skills with experience of using Microsoft Office for documentation and presentations.

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

The Role

We are looking for a Cinema Manager to build and run our brand new service at Birmingham Children’s Hospital.

The post-holder will build their team of nurses and volunteers and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run four regular inpatient screenings each week – exact times and dates to be agreed with all stakeholders, but will include evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

 Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective and safe delivery of our service. Based at Birmingham Children’s Hospital the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing relationships with a variety of hospital staff and departments to ensure the service is widely promoted and utilised, and to work together on developing Tailored Screening groups and identify candidates for Personal Screenings.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

Service Delivery

• Deliver a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings so the role requires regular evening working.
• Be responsible for:
  • Marketing the service throughout the hospital, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are screened to the highest technical standards at all times. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly, and that consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Collate, analyse and report back on agreed metrics and KPI’s
• Support with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with particular hospital departments and patient groups.
• Manage the local development and roll out of different Tailored Screening patient groups. Also any other potential new type of screenings we embark on.
• Support the delivery of our ‘Beyond the Big Screen’ bedside services, such as our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include managing recruitment and creating monthly rotas.
• Work closely with Voluntary Services Department of the hospital about all the checks and training required for volunteers.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, and building key relationships with hospital staff and our partner Birmingham Children’s Hospital Charity.
• Develop and manage effective partnerships throughout the hospital and community.
• Represent the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include supporter events, live performance and other relevant activities.

Administration and other duties

• Provide holiday or emergency screening cover when required.
• Manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events, including supporter visits.
• Contribute to the strategic development of the Birmingham MediCinema, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with an excellent attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and hospital staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4). Please note applications will be anonymised.

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer.

Are you an experienced L&D professional seeking a new opportunity? Would you like to manage the delivery of the L&D programme for Membership within a leading UK Charity? We would like to hear from you!

We have the opportunity for a Learning and Development Manager to join our People and Organisational Development team to manage, design and deliver the Membership Learning and Development programme at RBL.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

This exciting role will see you managing a small team and working collaboratively to provide quality assurance to all learning material and learning events for our Membership programme.

You will be working directly with our member volunteers across RBL, providing an outstanding level of customer service, whilst collaborating on the development activities to support the wider strategic and operational needs of the Membership Branch and County Network. In addition, you will be supporting and guiding the Country Training Officers on the development of their learning material and learning events.

Reporting to the Head of Learning and Development, key responsibilities will include:

- Lead, design, develop and deliver the Membership L&D Program, offering virtual, in-person, and blended learning interventions
- Establish a structured learning, coaching, and mentoring program to support County Training Officers (CTOs)
- Develop and manage a quality framework to collect relevant quantitative and qualitative management data to assess impact, identify areas for improvement, and capture lessons learned, supporting informed decision-making and continuous learning
- Manage and lead a team of L&D Specialists and an L&D Coordinator
- Collaborate with Membership Services and stakeholders to identify County and Branch development needs, recommending targeted solutions and interventions
- Lead the delivery of exceptional customer service to members by actively listening to their needs and ensuring enquiries are handled promptly and efficiently

This role requires regular travel, weekend and evening work, and overnight stays across the UK (England, Scotland, Wales and Northern Ireland) to deliver learning interventions to meet the needs of colleagues. The expectation is two to three times a month on average and there is also a requirement to attend our London, Haig House office regularly for team meetings and to build relationships with colleagues outside of delivering training.

You will be contracted to your home address, where you will be expected to work when not travelling or at our London office.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Interview Dates: Thee stage interview process, with first stage virtual (Teams) interviews 13th and 14th October 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

A fulfilling and exciting opportunity available for a Deputy Service Manager to join our client's Association. The Deputy Service Manager will be based in their offices in Chesterfield.

They support vulnerable individuals and households. They provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential.

Purpose of the role

• The role of the Deputy Operations Manager is to support and work alongside the Property Services and Operational Manager and Registered Manager of the service in efficiently co-managing the budgets, overseeing the development of staff and the young people in service, overseeing the day to day management of the service and ensuring young people’s plans are up to date and in line with Ofsted regulations.
• You will support the Property Services and Operational Manager in the delivery of high quality service provision incorporating support, welfare, safety and security of all children and young people in the service and promoting the Company’s ethos and values.
• This role is to support the staff team in managing the day to day tasks of the home, working on shift as the lead person for role modelling and developing good practice. Work closely with external partners and professionals, regulatory bodies and Local Authorities.

Adullam offers the following benefits:

• Salary up to £31,500 per annum dependent on experience for 37.5 hours per week,
• Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year)
• Training and career advancement
• Discounted Goods and services
• Pension
• Access to Westfield Health and Westfield Rewards/Discounts
• Life Assurance (4x Basic annual salary from the start of employment)
• Multidimensional wellbeing programmes and family-friendly policies for staff
• Refer a friend policy

Our client is passionate about actively encouraging applicants from all cultures, backgrounds, and identities. They are committed to treating their teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with their recruitment process.

Our client is committed to safeguarding and promoting the welfare of children, young people and adults accessing their services. They expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult and Child DBS check, scrutiny of employment history and robust references checks.

Please note applicants must be authorised to work in the UK as our client unable to provide Visa sponsorships.

Face-to-Face Fundraising Area Manager - West Midlands / Worcestershire 
Reference: SEP20251160 
Location: Flexible in West Midlands/Worcestershire 
Salary: £30,075.00 - £32,108.00 Per Annum 
Contract: Permanent 
Hours: Full-time, 37.5 hours per week 
Benefits: Pension scheme (7%), Life Assurance scheme, 26 days' annual leave (plus bank holidays)

About the Role

As a Face-to-Face (F2F) Fundraising Area Manager, you'll lead and inspire a team of membership fundraisers based primarily in the West Midlands with coverage across Shropshire and Worcestershire and this wider vibrant area. Your leadership will play a crucial role in meeting ambitious fundraising targets while upholding the highest standards in ethical fundraising.

As well as line managing a direct team of up to 8 fundraisers, you'll work closely with RSPB reserves within your geographical area and lead on National Shows at the NEC to maximise membership opportunity for the RSPB.

This is a hands-on role supporting, coaching and motivating your team whilst also fundraising alongside them to lead by example.

Key Responsibilities:

• Leadership & Coaching: Recruit, train and develop a high-performing team of Fundraisers. Foster a positive team culture and lead by example to achieve fundraising targets
• Performance Management: Monitor KPIs including membership volume, average donation amounts, Gift Aid uptake and attrition rates. Conduct regular reviews and provide coaching to continuously improve performance
• Operational Oversight: Manage the day-to-day logistics of your team, ensuring compliance with fundraising regulations and alignment with RSPB values
• Relationship Building skills: Build effective partnerships with key stakeholders outside of the F2F Team, including Reserve Managers, to maximise membership opportunity.
• Travel and Flexibility: Regular travel across the West Midlands and wider Midlands area (and occasionally nationally) is required. A full UK driving licence, or the ability to demonstrate how you will travel to remote locations is essential. Weekend work will be expected as a core part of the role to support your team

Essential skills, knowledge and experience:

• Proven experience in face-to-face fundraising and managing high-performing teams.
• Strong leadership skills with the ability to inspire and develop team members.
• Excellent communication and interpersonal skills.
• Knowledge of ethical fundraising practices and relevant codes.
• Ability to plan, organise, and think strategically.
• Comfortable giving and receiving feedback.
• Experience with leadership frameworks such as SMART objectives, root cause analysis, and Situational Leadership.

Desirable traits:

• Familiarity with the RSPB's mission and values is highly desirable.

Benefits:

• Vehicle: Company van provided for work travel and expenses paid for - Van for work purposes only.
• Leave: 26 days annual leave plus bank holidays, plus one extra paid volunteering day per year.
• Flexible Working: Hours tailored to suit individual circumstances
• Wellbeing Support: Free 24-hour employee assistance programme for staff and close family.
• Discounts: 20% off in RSPB shops and online store, plus holiday booking discounts.
• Pension: RSPB matches contributions up to 7%.
• Green Benefits: Cycle to Work scheme and green loans.

Additional Information:

• Please note that, given the travel associated with the role, applicants will require a valid driver's licence, or be able to demonstrate how they would reach all corners of this area and be well-placed to do so.
• This is a full-time position working 37.5 hours per week. Weekend work will be expected to undertake the role successfully.

Closing date: 23:59, Sunday 12th October 2025 
We will be looking to conduct interviews from mid-October. 
Please note: We reserve the right to close this advert at any time once sufficient applications have been received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

In order to apply you will be required to upload a CV and complete an application form where you will have the opportunity to explain how you meet the essential criteria listed above. Contact us to discuss any additional support you may need to complete your application.

Please contact us if you require any additional support during the application process.

No agencies please.

For Us Too (Thanet, Canterbury and Swale) is a local parent driven charity providing information, support and family focused social events for children with disabilities and their families.

We are looking to recruit an experienced Manager to lead this local parent driven Charity.

You will be responsible for leading the team of Family support officers and volunteers with the varied activities that the Charity provides, particularly regarding our supporting education program and supporting families with guidance on all aspects of their child’s wellbeing.

If you have relevant knowledge and/or experience of working within the area of children with disabilities and families, have experience of leading a team, are well organised, flexible and able to work with a range of professional/external agencies we would like to hear from you.

The position requires an enhanced DBS disclosure and the ability to regularly travel around Kent with some evening and weekend work.

Main Duties and responsibilities

• To manage all operational activity of the charity according to the strategic direction provided by the CEO and Board of Trustees
• To be responsible for all aspects of staff management and supervision
• To be responsible for all aspects of external contract management and performance, including monitoring and reporting KPI outcomes to funding bodies
• To report to the CEO, providing reports and accurate, up to date information pertaining to contracts and new business                    
• To undertake all aspects of business development including identification of funding opportunities, bid-writing and tender submissions
• To work in partnership with charities ensuring co-ordination and co-operation in relation to contract delivery and performance
• To maintain existing and develop new partnerships with statutory, voluntary and private sector organisations for the benefit of disabled children, young people and their families
• To be responsible for updating and revising the charity’s Business Plan and fundraising Strategy, in accordance with the CEO’s and Board’s strategic direction
• To develop and maintain policies and procedures in accordance with the CEO’s strategic direction
• To undertake any other relevant duties within the overall scope of the role, as requested by the CEO and Board of Trustees.

We are seeking a warm, compassionate and proactive Extra Care Registered Manager to provide person-centered care and support to our services users within a recently developed, brand new extra care scheme based in Hattersley, Tameside.

In this role, you will oversee the operational management of a 91-apartment service, supported by a Deputy Project Manager and Senior Support Workers, providing the highest standards of care to over-55 year olds in an independent living setting. The apartments comprise of one and two bedrooms, featuring onsite amenities and the service offers 24-hour care that is tailored to individual needs. 

You will register with the Care Quality Commission (CQC) to become the accountable based lead.

Working in collaboration with the housing provider, stakeholders and local health and social care services, you will ensure that the highest standards of care and support are provided. You will ensure that the service empowers clients and meets their needs and preferences. You will work in conjunction with service users’ families and friends to promote a positive atmosphere within the service. The ability to work in an empathetic and holistic way in order to maintain orientation and independence is essential. You must be flexible, energetic and reliable. You will be responsible for the oversight of all four services.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks, and supporting individuals to access employment, education, and social opportunities. We value the personal skills and interests you will bring to both the role and to the lives of the people, we support. You must be willing to work occasional shifts including mornings, evenings and weekends.

Previous experience in services for older people, people with dementia and memory loss is essential. Your approach will be warm, person centered, and respectful. Creative Support is committed to your continuous professional development and you will have the opportunity to explore your training and development needs.

Vacancy Reference Number: 87407

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK

.Job Purpose
The HR Manager is expected to be an integral part of the leadership team to manage the delivery of the HR strategy as well as maintaining and enhancing the HR service through business planning and projects, implementation of HR policy and providing day to day operational support on all HR matters.
Key Tasks
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Provision of a comprehensive and responsive HR service providing advice, support, and guidance on a broad range of operational matters including recruitment and selection, employee relations, absence and change management.
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Development of HR policy, procedures, ways of working and training resources to support the delivery of Hospice objectives, goals and values.
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Working with managers and staff to undertake organisational change, workforce planning and organizational development and leadership initiatives.
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To support the provision and analysis of workforce information, indicators and reports.
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Manage support and coach the development of a HR Team consisting of HR assistant to oversee the HR systems and develop workforce dashboard/reports and manage support and coach the development of a Volunteer Co Ordinator
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Ensure clear information is issued to the payroll service in respect of employee salaries/payments/banking details/personal circumstances, to enable smoot and efficient payment of monthly remuneration.
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Ensure HR policies, practices and processes are up to date, effective and deliver the HR strategy and legal compliance.
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Support and coach managers to implement and apply organisational policies and procedures, employee development including appraisals, personal development plans and succession planning.
•
Support and contribute to the development of management through coaching and mentorship
•
Provide HR support and guidance at investigation meetings and hearings, including supporting the preparation of cases, attendance and ensuring the production of formal minutes at hearings and support managers in drafting formal documentation, i.e. investigation letters, reports, disciplinary and grievance letters.
•
To seek out and contribute to improvements to the HR function and the service it provides.
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Deliver HR project and provide support on business projects and initiatives.
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To assess the organisation needs to determine the number and range of volunteers needed for different projects, recruitment and hiring processes, monitoring, and assessing volunteers progress and satisfaction, and the presentation of updates and data reports for Senior Management and the Board.
HR/JD/HR Manager/Aug 2025 2
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To undertake the co-ordination of all HR administrative tasks ensuring all documentation is managed in line with the agreed standards and records are fully updated and maintained efficiently.
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To take a key role in the recruitment and selection of all staff by supporting the development of key documents, e.g. job descriptions, person specifications, job advertisements, placing of adverts and supporting information and undertaking all pre-employment checks against agreed standards.
•
To oversee and update all information in respect of “job opportunities” at Halton Haven Hospice and the benefits of working for the Hospice on the Hospice website and social media.
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To oversee the management, input and reporting from the HR systems ensuring accurate record keeping of information and provision of reports for managers.
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Ensure systems are in place to keep personal information up to date and in adherence with compliance requirements including professional registrations.
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To co-ordinate the log of HR policies, procedures and guidance documents overseeing update arrangements and dissemination of updated documents.
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To ensure professional communications and information sharing with the full range of internal and external customers including staff, volunteers, managers, internal teams, training providers and Payroll.
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To support the wider HR and volunteer function as required.
Key Working Relationships: To be able to influence and develop good working relationships at all levels of the organsaiton including:
•
Internal – Executive Team, Managers and all staff.
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External – HR Networks and colleagues.
Policies, Procedures and Practice
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Working with the Executive Team, proactively participate and lead in the review, development and implementation of Human Resources policies, procedures and guidelines to provide a quality, compliant and responsive service.
•
Provide advice, guidance and training to managers on all aspects of HR management, policies and procedures.
Employee Relations
•
Interpret employment legislation, terms and conditions and policy, providing comprehensive information, advice and support both verbally and in writing to line managers.
•
Advise and support managers and staff in relation to matters including disciplinary grievance, dignity at work, absence and performance management.
NOTE
The duties and responsibilities referred to are an outline only and may be changed in conjunction with the post holder, and in accordance with the needs of the Hospice. Offers of employment will be conditional and subject to pre-employment checks as deemed appropriate including identity, DBS, qualification, right-to-work, reference checks etc.