Every year, since 2005, we deliver >30 one and two day courses throughout the UK for doctors and nurses with the aim of improving the diagnosis and care for children with neurological disorders.  To date ~12,319 people have attended our courses in the UK.  We also have an online distance learning course with people enrolling from >70 countries and our annual conference has around 400 attendees.

We are recruiting an experienced Manager who will ensure that our programme of courses and events is delivered efficiently and effectively, whilst maintaining our very high quality of service.  You will be leading our experienced friendly admin team who support all our courses, and working with a committed faculty of volunteer doctors.

The British Paediatric Neurology Association is the professional association of doctors who care for children with neurological disorders.  Through the education we deliver, we are raising the standard of care for these children.  We run short-courses courses on epilepsy, headache, movement disorders, tone and have other courses in development.

We are looking for someone who has the following:

1. Undergraduate degree (essential), Masters degree in a business related subject or Professional Qualification (preferable)
2. Experience managing a team
3. Experience managing budgets
4. Experience planning and managing complex events
5. Diplomatic 
6. Excellent interpersonal skills
7. Excellent oral and written communication skills with both internal and external stakeholders
8. Proactive approach 
9. Creative problem solver
10. Flexible and adaptable
11. IT competent

SALARY & BENEFITS

• Salary:  Grade 7.1 (Starting at £41,521 rising to Grade 7.6 £50,518).  Annual increments are subject to satisfactory performance
• Contract: Permanent
• Hours of work:  Full time (37.5 hours per week). Flexi time is in operation.
• Annual leave: 25-days plus bank holidays.  After every 2-years of service, you will receive an additional 1-day of annual leave, to maximum 30-days
• Pension:  BPNA operates the NEST pension scheme.  Employee contribution 5%, employer contribution 5%

The Exchange is a well-established arts and community centre in Sturminster Newton, Dorset, based in state of the art, purpose built accommodation. With a calendar bursting with live music performances, film, theatrical and literary offerings, we also have a variety of function rooms available for hire, an art gallery and a very popular café. We are home to a number of community groups and a thriving Learning Centre.

We are now looking for someone very special to join us as our General Manager to guide us through the next part of what has been a very exciting journey so far.  Could you be that special person?

You will need experience of managing and leading employees as well as volunteers and ideally will have worked or volunteered in the Community or Charity sectors.  Strong management skills will be essential of course as will plenty of drive, determination and commitment.  As The Exchange is open Mondays to Saturdays from 8.30am until very late on the nights we have live performances, the person we’re looking for will have to be happy working late nights sometimes and will need their own transport.  Knowledge of the performing arts sector would be very useful but is not essential. 

We can promise you that there will never be a dull moment in this full-on and exciting role. You will be responsible for the commercial success of The Exchange with involvement in programme planning and marketing, management of the café, room hire and finances.

Interested?  Please take a look at our full job description and person specification (attached). 

To apply please send us your CV and covering letter. 

Programme Manager

Grade 5 – salary up to £ 32,500 pa pro rata

Full time – Fixed Term Contract to 31st December 2022

Based in London

This is an important Programme Management role that will be the driving force in the implementation and delivery of a brand new financial capability programme for children, young people and their parents. The Programme Manager will also be responsible for the management of other educator facing projects and programmes as agreed.

The Programme Manager will lead on the initial development and ongoing growth of the programme. They will manage relationships with multiple programme stakeholders (internal and external) and will also oversee the delivery of supporting services for schools and other organisations.

The successful candidate will be operationally, politically and commercially astute with considerable operational and financial skills and should be able to demonstrate their success in complex project management alongside an understanding of the challenges that face educational settings.

They will have the ability to think strategically and analytically, and be able to make quick and appropriate decisions to ensure the continuity of the project.

A previous track record of delivering projects on time and within budget is critical.

If you meet the requirements of the role and can start asap, please send your current CV and a covering letter outlining your suitability (no more than 2 sides of A4) no later than midday on Monday 2nd March.

The Psychosynthesis Trust is a small educational charity that has a rich 50- year history of enabling human potential in the UK.  Our founders were pioneering leaders in education, psychology, science and spirituality and we continue to work at that nexus today.  Our purpose is to bring about wholeness in a fragmented world. 

We offer transformative learning experiences, counselling and psychotherapy and rooms to hire in the heart of London at our 92-94 Tooley Street building. 

Our values and our culture consider the whole, both in terms of individuals and society, as well as from an organisational perspective. We orientate to working with the qualities of love and will, bringing the principles of curiosity, inquiry and responsibility to our work and to each other.

The breadth and depth of The Psychosynthesis Trust’s training, counselling services and room-rental offering has developed significantly over the past 6 years.  With this increased growth and with the intention of wanting to help more people ‘know and transform themselves’, we are entering a new phase of the Trust’s life cycle.  As such, we are looking for a new Operations Manager who can help us develop and implement solid foundations and infrastructure from which to expand our work.  

The Context of the Operations Manager Role

As a member of the Operations team, you play a crucial role in maintaining the infrastructure for the community. It is part of a front facing team who are a first response for the building and all facilities. You will work with staff across all departments to make sure the core operations of the organisation are running effectively. Often troubleshooting live issues and thinking resourcefully about ways to respond to unusual and in-the-moment situations are part of this role.

A key focus for the Trust and for the Operations Manager in the coming years will be on imbedding integrated processes for the running of the building and developing excellent customer service standards.  We want the Trust to support the whole community in their different activities; be it delivering training, therapy, running events, or being a student. This role will also work closely with the core team with IT and systems issues and to build the team knowledge base, clarifying our ways of working to help support decision making and enabling improvements.

The right candidate will be a brilliant multitasker, able to juggle larger ongoing improvements with smaller day to day management. Keeping the longer-term goals in sight will maintain a smooth current state. You will have an appetite for wanting to understand how to grow and scale our operations to support our organisational growth, working closely with the Finance and Operations Director. We are looking for a candidate that is comfortable working with complexity and challenges that come along with process change while maintaining business as usual for customers.

We are looking for someone who is ready to support some exciting developments, as we have several large projects in motion that will be implemented over the next 6-18 months. You will be involved in changes that will improve the day to day running of our facilities at Tooley Street. 

We value diversity and the intersectionality of people and their backgrounds.  This is important to us as we seek to cultivate a creative and more expansive and inclusive attitude to difference in ourselves, our communities and our society.  So, we are particularly keen to receive applications from Black, Asian and minority ethnic, people with disabilities, people who identify with being LGBTQIA or people who identify with being marginalised.

This is an exditing role for someone who wants to be part of a growing organisation on the pioneering edge of adult learning and education. We are a small team so there is great opportunity for personal and professional development and to feel like you are making a difference!

The Purpose of the Role

The purpose of the role of the Operations Manager is to lead, develop and to ensure implementation the overall strategy for The Trust’s operations functionalities.

 Summary of Responsibilities and Accountabilities

• Effective function of the building and its facilities; including operation, space, technical and function, as well as secure and compliant with Fire, Health & Safety legislation.
• Managing the roles that engage with our Community, ensuring the highest levels of service of our provision are upheld and that the impression and environment reflects that and of our values.
• Aligning with our Programmes and Counselling Services teams to ensure the provision best facilitates our core work.
• Strategically proactive on how we maximise our space and resource and what relationships can be forged with our neighbouring community that will impact this.

Key Functional Responsibilities and Accountabilities

• Building and Facilities function, including
  • Manage cleaning and caretaking of the building with our internal team, regulating hours worked to remain in “contact” with a team that works out of hours whilst being maintaining regular contact through email and phone (inside and outside of office hours).
  • Managing and reviewing all building and operational contractors, suppliers and services, ensuring we use organisations that align with our values and that we get the best quality of service within set budgets.
  • Maintaining building services, such as waste, heating, lift and internet, including updates and testing where necessary.
  • Managing the tangible assets of the Trust, including equipment and budgets.
  • Ensuring that the building complies with updated statutory requirements including Fire, Health and Safety legislation.  Supporting the whole team in building skills and knowledge base of those statutory requirements as part of the audit function.
  • Ensuring the impression and aesthetics of the building expresses our values and represents the quality that we provide in our core work.
  • Continuously assessing our environmental footprint and changing resources to reflect a better relationship and responsibility of the Trust’s climate.
  • Support of a potential building renovation in its planning, management and implementation stages.
  • Managing purchases and inventory, such as cleaning, stationery and refectory supplies, and ensuring logs and invoices are presented to Finance team.
  • Being available for any out of hours contact when emergencies arise.

• Community, including
  • Line management of Community Host and reception function, with an accountable overview of the Community Hosting Support team that requires recruitment.
  • To create an outstanding provision of service that is experienced by every facet of the community at all times.
  • Ensuring all Training and Counselling rooms are well maintained and appropriately equipped and set up to support Programmes team, course participants, students, trainers and room renters.
  • Develop strong working relationships with counsellors, trainers and room renters, ensuring inquiries and specific needs are met with positive outcomes.
  • Supporting the community in the launch of a new room booking system ensuring continuity of service.
  • Managing the standing orders of the room rentals, calculating these quarterly, and regular invoice management in liaison with the Finance team.
  • Review of all community agreements and collaborating with the Marketing and Communication Manager to ensure website content is up to date.
  • Develop an advisory Community Ecosystem that draws on the broadness of our building users and brings in the voice of the community to consult on feedback and matters arising.

• Core work support, including
  • Collaborating with the Programmes Director and the Programmes and Counselling Services teams to support the strategic needs of the core work of the Trust.
  • Administration and maintenance of the Student Lending Library.
  • Supporting all teams in everyday IT and systems support, whilst supporting skills and knowledge growth, and managing IT contracts and subscriptions through our Office365 platform.

• Strategy, including
  • Develop reporting of the room rental business to build and feed an annual strategy set out by the Finance and Operations Director in the Trust’s impact goals.
  • Develop the strategy to cultivate community, aligning with the Communications and Marketing Manager, enabling our community business model to be benchmarked, set out through market analysis, and consider how to position our provision.
  • Build new relationships locally to further cultivate our community with organisations and groups that align with our purpose and values, including our key stakeholders (local authority, First Mile).
  • Reduce the perishability of unused rooms by developing a strategy that introduces new organisations and groups to the Trust

How to Apply: 

Please explain in no more than 2 pages why you’d like to work for The Trust, what skills and attributes you will bring to The Trust, and what experience you have that fits with this role.   We are also interested in hearing about your life story and how this aligns to your purpose, strengths and interests. Please send this, along with your CV to Jamie Joyes, Finance and Operations Director at the address provided.  More information about this role can be found on the Trust’s website.

We are particularly keen to receive applications from Black, Asian and minority ethnic, people with disabilities, people who identify with being LGBTQIA or people who identify with having been marginalised.

This is an exciting opportunity for an experienced Operations Manager wanting to make a difference for young Londoners in the effective running of one of London’s best respected youth charities. 

The Avenues Youth Project in W10 was established in 1979. Our mission is to support young people who might not otherwise get the opportunity to flourish.

The service currently operates 6 days a week, with much scope to develop new programmes.Our trained youth workers provide stimulating activities including music, sports, radio broadcasting, cooking, design and employment pathways all tailored to the needs and ambitions of our young members. In addition, we run programmes during school holidays through the day and into the evenings.

Avenues offers a vital resource for the local community, providing free opportunities in a safe, attractive environment for young people to develop educationally, socially and personally through an exciting and wide range of sport, creative arts and practical skills. 

Purpose:

The Operations Manager role is varied and offers plenty of scope to make a real difference to the fortunes of this aspirational youth charity. The Operations Manager will assist in many aspects of the day-to-day running of the organisation alongside the Chief Executive.

The role  provides much needed support to the Chief Executive, Staff team and Trustees in the proper and efficient running of the organisation at an exciting time of growth.  The Operations Manager role ensures we keep our members safe, provide outstanding services and raise our profile and safeguard our reputation with all stakeholders. 

It is a critical role in our transition from under-funded youth organisation to a thriving social enterprise helping young people to achieve their dreams.

Key Responsibilities

You will:

• Work to the Chief Executive as part of a small team.  You will work to make your role fit the vision and purpose of the organisation.

Building 20%

• Attend, service and respond to the priorities of the Building Sub Committee;
• Be responsible for a 2nd phase of major renovation in 2020, project managing the building works, ensuring they are delivered on time and within budget to a high standard.
• Assist the Fundraiser in preparing capital fundraising applications and provide reports for monitoring of grants; 
• Manage annual repairs, maintenance and cleaning budgets to ensure the safe running of the building;
• Maintain an up to date calendar of cyclical preventative maintenance tasks and services
• Be responsible for ongoing maintenance to a high standard within budget including reviewing and overseeing existing and new contracts to ensure best value for money;
• Liaise with Licensees (currently Open Age and TBAP) and Avenues staff to ensure we deal with any arising defects in a timely and professional manner;
• Maintain a register of preferred providers of maintenance and repairs services;
• Draw up and maintain an asset register;
• Ensure compliance with all buildings and Health and Safety requirements.
• React to any of the repair/maintenance of the building in a timely manner

Events 15%

• Provide operational support to the Fundraising Committee in the planning and execution of fundraising events, whether organised by our supporters or delivered in house;
• Manage the fundraising events budget
• Minute taking for fundraising committee

Digital and Data 15%

• Lead the transition from analogue data collection to digital record keeping
• Support youth work team in understanding and using data collection tools
• Facilitate improved data gathering and analytics through the research and implementation of an affordable CRM system – in the short-term consolidating Office 365 databases into one single central database of contacts;
• Maintain up to date clear record of grants received – ensuring monitoring deadlines are met
• Ensure our IT equipment is properly maintained and protected.

Management 10%

• Line manage five members of staff and contractors;
• Convene and chair a fortnightly management team meeting;
• Be responsible for issuing employment contracts;
• Leading role in HR issues ensuring good practice and compliance;
• Be responsible for staff wellbeing, team building and internal information sharing;
• Manage the training, volunteers, management committee and staff welfare budgets

Volunteers 10%

• Recruit and manage expert volunteers for key roles;
• Carry out inductions and ensure relevant checks are carried out and training provided.
• Relationship management with supporters of Avenues – including introductions, inductions & tours.

Admin 10%

• Screen emails, take phone calls and respond to enquiries where appropriate;
• Maintain an efficient and tidy office reviewing and updating hard copy and electronic filing systems;
• Help establish new systems and templates that will save time in answering regular queries;
• Schedule diaries including shared calendars, bookings, holiday cover and trades/building improvements;
• Analyse and integrate Views and our use of it as an organisation;
• Manage annual stationary budget.

Communications 5%

• Manage a Comms Officer (not yet appointed) overseeing the distribution of high-quality information to supporters via a regular e-newsletter and other social media;
• Oversee the implementation of an exciting new rebrand (close to completion) of the Avenues in 2020 across multiple channels (digital, printed and building signage/design)
• Ensure the values of Avenues are practised by all staff, contractors and volunteers at all times;
• Circulate a monthly internal newsletter/bulletin to staff promoting AYP values, highlighting team successes across different parts of the organisation, recognising our good practice, rewarding success and fostering good-will;
• Assist the Chief Executive and board of Trustees in ensuring we comply with latest data protection regulations;
• Ensure highspeed wireless broadband and secure IT and network access for staff and users throughout the building;
• Manage PR and social media budget.

Lettings 5%

• Following the refurbishment programme maximise letting of newly available spaces in the building (commercial kitchen, recording studios, dance studio);
• Manage a bookings calendar and arrangements for taking deposits;
• With the Chief Executive draw up a hire agreement for all occasional hires;
• Liaise with existing Licensees ensuring timely payment of rent, rent reviews, schedule of condition, risk assessment etc.
• Ensure all fire and emergency procedures are in place, understood and adhered to by all staff and regular users;
• Ensure we are adequately covered for building and public liability insurance and that we comply with the terms of the contract and current legislation at all times;
• Ensure we foster good relations with our neighbours.

Donations 5%

• Retain a register of donors and tailor regular communications with them.
• Maintain landing pages of the fundraising sites like Virgin Money Giving
• With the Chief Executive execute targeted plan for identifying and cultivating donors and corporate sponsors

• Relationship management with donors (both corporate and personal)

Other

• The job is not limited to the above duties, as the organisation grows and at different times of the year the priorities may shift leading to additional reasonable responsibilities as the role requires.
• Writing/editing policies – ensuring we are compliant and up-to-date with current legislation.

Person Specification

You are educated to at least a second-class degree level or have similar relevant experience;

You have a proven track record of successfully completing complex tasks to a high standard; 

You have experience as a line manager;

You are an energetic, self-motivated individual, good at working with and motivating others;

You are organised and work methodically, but are comfortable working under pressure and unflappable in the face of unforeseen priorities.

You are as happy to be delegated tasks as you are to make this job your own;

You are a multi-tasker, possibly worked in production and a busy office environment;

You have proven success in management and ready for a senior role.

You are computer and systems literate to a high level,

You are personable, patient and proactive

You can be relied upon to foster good relations with stakeholders.

You are required to make your role fit the vision and purpose of the organisation.

Please send your CV and attach a detailed cover letter to apply

The British Psychoanalytic Council (BPC) is looking to appoint an experienced Head of Operations to support the continued growth and development of the organisation that is highly regarded nationally and internationally in the counselling and psychotherapy field.

Reporting directly to the Chief Executive, the post has responsibility for all operational matters, member and registrant support, events, finance, risk management and human resources for the organisation.

We are looking to appoint an experienced, highly organised, individual who can demonstrate

excellent and wide-ranging operational management experience, with strong financial skills preferably in a not-for-profit and/or regulatory/membership body.

The post will work closely with the Chief Executive to support the delivery of the strategic development of the organisation, managing the operational functions. Key responsibilities include;

• advising and supporting the Chief Executive on all operational issues
• managing financial procedures, including budget setting, financial reporting and monitoring of financial risk
• managing our member support services
• managing our accreditation process, working with the regulatory team to support this essential function
• managing all aspects of the office processes and infrastructure
• managing the IT infrastructure, including the membership database and annual registration process
• human resources
• managing risk and ensuring compliance with Companies House and the Charity Commission
• providing the secretariat to the Board of Trustees and to Council
• line managing the Membership Officer, Meeting and Events Officer, Bookkeeper and occasional temporary staff

A salary of £45,000 - £55,000 (depending on experience) is offered, plus 6% employer pension contribution and annual season ticket loan.

The role is full time, 35 hours a week with 28 days annual leave per annum plus bank and other statutory holidays. Occasional hours after normal office hours may be required – time off in lieu is always given. The post is London based but may require occasional travel to events and meetings in the UK

The BPC is a charity that advances the health of the public through the maintenance and regulation of professional standards and clinical practice and advances education in psychoanalytic psychotherapy. In doing so we safeguard the public, promote the highest standards of training and research and work to make psychotherapy accessible to all. We are a Professional Standards Authority accredited voluntary register.

We run a number of events and conferences throughout the year that are aimed at clinicians and academics, publish New Associations (our highly-regarded magazine for psychoanalytic thinking) and promote the profession through a comprehensive policy and public affairs programme that includes meetings with MPs and policy makers.

The BPC opposes any discrimination of any kind. This includes, but is not limited to, any discrimination on the basis of age, race, gender, ethnic origin, religious belief or sexual orientation.

To apply, please send your cv with a covering letter of no more than two sides of A4, demonstrating how you meet the role criteria and person specifiation by 5pm on Monday 9th March 2020.   Applications without a covering letter will not be considered.

1st interviews will be on either 17th or 18th March 2020, successful candidates called to interview must be available on these dates. 

2nd interviews for successful candidates will follow within 2 weeks of the first interview dates.

Are you experienced in fundraising?  Are you looking to broaden your role?  This is an exciting opportunity to join a dynamic charity in a pivotal position.  Working closely with the Director you will cultivate an established network of donors to maximise income and lead on fundraising efforts and impact assessment.

You will be process driven with strong organisational skills and an attention to detail. You will lead the development of our operational infrastructure.

Background

Renaissance Foundation works with young people with significant challenges in their lives. We work with inspirational people, businesses and institutions to give our beneficiaries resilience, life experience and skills to enable them to achieve their potential.

We are at an exciting and pivotal point in our development, looking to broaden and grow our income streams, to invest in the development and scale of our programme, and to strengthen our processes and capacity to grow.

We are looking for a Head of Fundraising and Operations, who will play a critical role in making a success of our vision. This broad-ranging role will lead our fundraising efforts and impact assessment, and the development of our operational infrastructure.

Main duties and responsibilities:

Fundraising and impact assessment

The role will have principal responsibility for developing and delivering a fundraising strategy, building on the foundations that have increased income from around £40,000 to £180,000 over the past four years.

• We expect this to include:
  • Managing relationships, with the support of the CEO, with major donors
  • Managing relationships with and applications to trusts and foundations
  • Managing smaller donor programmes
  • Fundraising and engagement events
  • Communications with existing funders and other potential supporters
  • Managing the charity’s donor and supporter database
• Managing interns  working in this area
• Using the information captured by our outreach team to maintain and analyse information on participants and their activity, to develop case studies, and to measure our impact over time
• Ensuring that we remain clear on the needs of our participants, using research where necessary, and that our impact addresses these needs

Operations

The charity is at a stage of its development where we need to strengthen our processes and become more systematic about the way we operate. Renaissance Foundation is full of creative talent and energy; we need to ensure that this is focused to ensure that we are maximising our impact. The remit is therefore broad, but we expect it to include:

• Ensuring that the workings of and rationale for all aspects of the programme are clearly documented, to ensure alignment of focus internally, and to assist with the articulation of our mission to potential supporters
• Ensuring that our data on referral agencies, participants and programme partners is of the highest quality
• Assisting the CEO in defining operational targets for employees and volunteers, and tracking performance against these targets
• Playing a lead role supporting the CEO on any major projects (eg. moving premises, setting up satellite hubs)
• Playing a lead role supporting the CEO on developing the charity’s strategy and longer-term plans

Person specification

Experience:

• Educated to degree level
• At least 3 years experience in a fundraising or fundraising operations role
• Previous direct responsibility for operations is not critical but desirable

Personal qualities:

• The ability to think in a highly structured way and to simplify complex issues into forms that can be easily understood by others
• Excellent written English, with extensive experience of business and/or marketing communication
• Excellent oral communication skills
• the ability to engage and communicate with a broad range of people 
• Flexibility, and enthusiasm for working in the fast-paced and constantly changing environment of a growing service-providing charity
• Effective time management skills and the ability to multi-task and prioritise competing demands, even when under pressure, in a methodical and systematic manner

First round interviews will take place the week of the 9th March. 

Contract Type: Permanent

Hours: Full time, 35 hours a week

Closing Date: 23:59 on Sunday 1st March

This is an exciting time to join the team in the East of England as our aim is to become the very best organisation within the sector.

As Operations Manager, you will lead a team of executives who engage directly with our young people, partners and volunteer colleagues.  You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the East of England. You will effectively manage those areas of operations assigned to you and support and develop our operations executives to do their best work.  

You will collaborate with a wide range of stakeholders and ensure that our delivery commitments are achieved in our effort to reach more young people through high-quality provision that delivers positive outcomes.

You will be responsible for the accurate planning, delivery, phasing and resourcing or our regional activity. You will effectively manage assigned budgets and support contract delivery as well as supporting fundraising colleagues with various reports, visits and events.

We are particularly interested in applicants with experience of supporting young entrepreneurs and business start-ups, education. We are also like to hear from applicants who have an interest in partnership innovation. 

For more information, please look at the job description.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Indicative salary range for this role is £26,800.00 to £31,290.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 287 

Contract Type: Permanent

Hours: Full time, 35 hours a week

Closing Date: 23:59 on 18th February

Interview Date: 28th February

We are looking for an Operations Manager to join our North East, Highlands and Islands management team. You will be responsible for the line management of a team of executives who work directly with our young people, partners and volunteer colleagues. 

This post will be home based in Aberdeen/Aberdeenshire with regular travel across the North East, Highlands Islands.

We have the ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the region.  You will effectively manage operations based in the North East and Highlands of Scotland and support our executives to do their best work. 

You will collaborate with a wide range of stakeholders and ensure that our delivery plans are achieved, and the quality of delivery and impact is high. You will need to manage key partnerships alongside developing new relationships with organisations who can offer engaging and inspiring opportunities to our young people.

You will be responsible for the accurate planning, phasing and resourcing of our delivery, you will manage budgets and support the effective delivery of funding contracts. You will work alongside fundraising colleagues with the development of bids, reporting and attending meetings and events. 

To support our delivery requirements across North East, Highlands and Islands, we are particularly interested in receiving applications from individuals who have some of the following skills, knowledge and qualities:
 

• Able to engage in challenges with optimism and resilience
• Can be adaptive and flexible, ready to embrace change and innovation
• Is experienced at working effectively with external partners
• Is a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people
• Has a strong understanding of the challenges young people within The Trust's target groups face

To learn more about the role Click here to download the job description

The Prince’s Trust is a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years. Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world. We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Indicative salary range for this role is £26,800.00 to £28,300.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 283 

Harris Hill are working with Gunnersbury Estate CIC in their search to appoint an Operations Manager to support their vision to make Gunnersbury the outstanding heritage and visitor attraction in west London.

Following the multi-million-pound refurbishment of the Grade II* Gunnersbury Park Mansion and Museum and restoration of the estate gardens and lakes, Gunnersbury has been transformed. They welcomed over one million visitors to the estate last year, and with the arrival of a new sports hub in Spring 2020 and the return of high-profile events hosted in the park, they are aiming for an additional 700,000 visits per year.

As the CIC entrusted with operating the estate for an initial 25-year term, they're committed to developing Gunnersbury as an outstanding, accessible and inclusive cultural and leisure destination for the diverse communities of west London. As Operations Manager, you will play a key role in realising this commitment, leading day to day operations and delivery of the high-quality management and maintenance of Gunnersbury's 75-hectare park and complex mix of 22 listed buildings and modern, contemporary leisure and recreation facilities.

They are looking for an experienced, energetic and ambitious person to join our dynamic, entrepreneurial and multi-disciplinary team. You will have a track record of achieving excellence in the management of heritage, visitor attraction or leisure sites and assets.

Leading the in-house parks and gardens team and visitor experience team, you will also take a lead role in managing a wide range of external contractors and concessionaires including, catering, events and hospitality and sports and recreation.

Key Responsibilities:
-To ensure that the day today operation of the park and museum is managed effectively to provide an all- year- round safe, stimulating and enjoyable environment for visitors, learners and users of the diverse cultural and recreational facilities located within the Gunnersbury Estate.
-Manage the Visitor Experience team manager to provide a high-quality visitor experience of the museum and park grounds
-Manage the Park Manager to ensure that the park estate is managed safely and efficiently throughout the year
-Ensure that the Historic buildings and structures of the Gunnersbury Park estate are conserved, managed and maintained
-Ensure the smooth running of the museum buildings, heritage structures and park facilities through the effective management of in-house staff, via contractual relationships with external providers
-Actively monitor the condition of buildings and park infrastructure to ensure that all day to day repairs, cyclical and planned preventative maintenance is carried out in a timely fashion and within budgets.
Benchmark and tender outsourced services and activities from time to time to ensure that all operational areas under the remit are effective and offer value for money.
-Oversee the Gunnersbury estate (museum and park) compliance with relevant health and safety and licensing regulations
-Ensure that thorough and appropriate safety records are maintained
-Work with senior colleagues and Chief Executive to ensure that the organizational risk register is regularly reviewed and mitigating actions are implemented and kept to date
-Line manage the Maintenance Officer, planning work, managing performance, supporting training and developing the post holder.
-Ensure that the soft and hard landscaping and horticultural features of the park are maintained to a high standard and that all heritage features are appropriately conserved.
Plan and monitor the work of the Park Manager and in-house specialist gardening team
-Oversee the smooth operation of all park concessions and leasehold interests across the estate.
-Ensure that the CIC's responsibility and obligations in terms of health and safety, security and accessibility of the park estate are consistently maintained

Skills and Experience required:
-Relevant degree or vocational qualification in at least one of the core areas of property, facilities management, estate management
-Demonstrate knowledge of the operation and management of public spaces, cultural, heritage or visitor attraction facilities
-Up to date knowledge of statutory building and health and safety regulations
-Strong staff management skills with a proven track record of leading high performing teams
-Entrepreneurial, commercially aware and able to effectively managed delegated budget
-Experience of strategic planning and decision making
-Demonstrable experience of managing and negotiating contracts and procurement

Operations Manager
Home and field based (with travel across the UK)

Are you an incredible, passionate and enthusiastic leader with knowledge of the voluntary sector as well as great project management and relationship building experience? Could you be the key driver of change and the person that turns lives around for the better? If so, you could be the Operations Manager we’re looking for.

About Us

Grit is a leading youth sector organisation that enables young people and adults to flourish and supports them to change how they think and radically alter their life outcomes.

We’re now looking for an Operations Manager to join our team and create extraordinary results for our charity.

The Benefits

- Salary of up to £34,000 DOE
- Pension scheme (up to 7%)
- 25 days’ holiday + Bank Holidays
- Work related travel expenses

This is a fantastic opportunity to use your expertise to diversify our external relationships, open new doors and create positive opportunities for young people.

We’ve got an ambitious portfolio of programmes and we’re looking for the kind of person who relishes a challenge and doesn’t balk at the mountains that we need to climb. You’ll be the unstoppable force within our organisation, the person who gets things done no matter what and always pulls it out of the bag.

Our Operations Team are the people who make the projects happen. They’ve got skills gained from industry, teaching, youth offending services, and more. They work all over the country to bring about change and make a real difference.

So, if you want to join a collaborative and innovative environment, work with an incredible team to deliver amazing results, we want to hear from you.

The Role

As the Operations Manager, you will plan, deliver and manage a diverse range of support projects.

Relationships are at the heart of everything we do and so, alongside day-to-day project management activities, you’ll forge flexible, supportive, and productive relationships that maximise positive outcomes.

You’ll envisage and deliver projects that make a difference and create impact whilst ensuring that all our partners are supported, communicated with and liaised with to facilitate high quality programmes. Our partners include schools, local authorities, universities and businesses as well as volunteer coaches.

Your role will also involve:

- Creating and tracking project plans and progress and reporting on the delivery areas
- Creating additional networks that can support other activities including fundraising
- Monitoring and supporting the coaching and enrolment of volunteers and young people
- Supporting volunteers to fulfil their roles as mentors for young people
- Organising and managing training events

About You

To be considered as the Operations Manager, you will need:

- Experience and/or knowledge of working in the voluntary sector within a leadership capacity
- Experience of project management and building relationships
- The ability to identify and progress new business opportunities
- To be a strong communicator and have excellent organisational skills

Other organisations may call this role Project Manager, Youth Project Manager, Young People Project Manager, Community Project Manager, Programme Manager, Project Operations Manager, or Charity Project Manager.

This is a full-time role, working 37.5 hours per week, with occasional weekend and late-night working.

Interviews are scheduled for the 10th March 2020.

Webrecruit and Grit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for a rewarding, new challenge as our Operations Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Are you a dynamic multi-tasker? Do you care about the welfare of older people? If so, you could be just the person we are looking for.

Age UK Faversham and Sittingbourne is a local independent charity and a brand partner in the Age UK network. We provide a whole range of services to older people in the Faversham and Sittingbourne areas of Swale, both within our centres and out in the community.

We require a Local Operations Manager for our Faversham Centre to oversee the buildings, facilities and some of the service teams working there. The role is varied and busy, and we need someone who can work proactively to keep our services running as smoothly as possible. You will need to have experience of managing people and premises, and ideally have a background in social care; although transferable skills are the most important attribute.

The Faversham centre is based within a conservation area and is comprised of two buildings – the old jail (a Grade 2 listed building) and the old fire station, which have been linked together to form one large centre in the heart of Faversham town. We are in a period of change; last year saw a complete refurbishment of our day centre and the opening of a new secure dementia day care unit. There are exciting new projects being developed within the rest of the site, with further refurbishment projects due to take place over the next three years. 

We reserve the right to end the vacancy prior to the published closing date, so please apply without delay. You will need to complete and return an Application Form to apply for this role.

Key Responsibilities

To be member of the Senior Management Team, supporting the Chief Executive Officer, and contribute to the Organisation’s strategic development.

Buildings and Facilities

• Oversee the Health and Safety of the Centre. This includes the safety and maintenance of vehicles, buildings and equipment and adherence to the organisation’s Health and Safety Policy;
• Be responsible for future phases of refurbishment and redevelopment in 2020-2023; project managing the building works and ensuring that they are delivered on time and within budget to a high standard of quality;
• Manage annual repairs, maintenance, stationery and cleaning budgets;
• Ensure that all risk assessments are up to date;
• Be responsible for ongoing routine and cyclical maintenance tasks, ensuring that contractors provide a high quality service and that best value is maintained;
• Maintain the Asset Register;
• Ensure that external and communal areas of the site are maintained and kept secure.

Services and People

• Ensure that a person-centred and high quality service is provided to all clients;
• Line manage day centre staff, catering staff, cleaners, drivers the administrator and meal delivery staff (team of approximately 15);
• Develop sound working relationships between all staff and volunteers throughout the Organisation, ensuring that effective communication channels are in place;
• Maintain discipline and standards of conduct;
• Work closely with the Sittingbourne Operations Manager and Dementia Services Manager to ensure that staffing levels are appropriate according to fluctuations in demand, and that holidays and sickness are covered;
• Ensure that reception is covered at all times and that callers are greeted promptly and courteously;
• Assist in the recruitment and selection of centre staff and carry out supervisions and appraisals in a timely fashion;
• Monitor staff training schedules and liaise with the Business Performance and Development Manager to ensure that all staff training is recorded appropriately;
• Ensure that each staff member (and volunteers where appropriate) have a Training and Development Plan which reflects the requirements of their job and their aspirations for their continued professional development;
• Work with and support the Volunteer Coordinator to ensure that there are sufficient and appropriate volunteers to support the organisation’s activities, and that their roles are fulfilling;
• Carry out new staff and volunteer inductions;
• Monitor income and expenses to assist in budget preparation for day services, transport and catering services;
• Oversee the collection and collation of accurate service data for statistical reporting purposes;
• Plan and coordinate administrative and financial procedures and systems and devise ways to streamline processes;
• Facilitate client forums and other feedback mechanisms in line with the ISO 9001:2015 quality standard and attend Quality Management Meetings;
• Participate in fundraising initiatives and encourage others to do so;
• Ensure that the day services, bathing, laundry, haircare, Footcare, catering and community meal delivery services are well managed and meet the needs of clients;
• Ensure that weekend staff know where to go to seek assistance with emergency issues;
• Work with the Accounts Department to ensure that debts are collected in a timely but sensitive manner.

Lettings

• Liaise with property agents in connection with the letting and void management of the old jail:
• Liaise with tenants and manage their tenancies, dealing swiftly with queries and repairs;
• Ensure that rents are collected on time;
• Maintain a booking register for the Silver Social Hub and The Fountain and liaise with external evening/weekend hirers.

Transport 

• Ensure that the fleet of minibuses and MPVs are maintained according to the schedules and that unplanned repairs are carried out promptly;
• Ensure that appropriate mileages are recorded for the Bus Operator’s Service Grant claims;
• Ensure that Section 19 Permits are in place for each vehicle;
• Manage the fleet insurance policy for the Centre and deal with claims as appropriate;
• Alongside the Day Centre Supervisor and Dementia Services Manager, ensure that transport routes are coordinated to provide the most efficient use of vehicles.

Digital and Data

• Lead the staff and volunteers in the transition from manual data collection to a new client management/CRM system;
• Lead the staff in the transition from traditional servers to Office 365 SharePoint and One Drive document storage and management systems;
• Ensure that staff and volunteers are upskilled in basic ICT programmes;
• Liaise with the organisation’s appointed IT Support Partners and ensure that all computers and other devices are properly maintained and protected.

Other

• Understand, empathise with and be committed to the Age UK Faversham and Sittingbourne’s values and principles;
• Together with the Community Development and Marketing Officer, liaise with external stakeholders and seek to promote the centre and its activities;
• Carry out such reasonable tasks as may, from time-to-time, be delegated by the Chief Executive Officer or Business Performance and Development Manager:
• Adhere to the Organisation’s policies and procedures at all times.

Demelza provides specialist care and emotional support for children and young people with terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Every role at Demelza contributes and impacts on our ability to support each child, young person and their family achieve the best possible life, whatever their challenges.

Are you looking for a new challenge? We seek an experienced individual to manage our operations function within the Fundraising and Marketing team. This is a new role to provide essential support in areas such as budget management, project management and compliance.

You will have extensive experience in business support and administration, with significant knowledge of budget management and proven project management experience. You will also have experience of using and planning the resources you have responsibility for to ensure delivery of agreed plans and priorities

You will be able to demonstrate excellent communication and organisation skills, and have the ability to maintain strict deadlines with flexibility to manage multiple demands on your time.

An understanding of confidentiality and data protection is essential to the role. Previous experience within the charity or hospice sector is desirable.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

Closing Date – Tuesday 25th February 2020

Interview Date – Friday 6th March 2020

Enhanced DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.

We’re looking for an enthusiastic, driven individual to inspire and motivate local people to engage and participate with our centre’s evolving community events programme on Saturdays.

You’ll be responsible for making the centre a buzzing community space on Saturdays for all ages – welcoming, inclusive and responsive to local needs and aspirations.

This is an exceptionally varied role therefore the ability to multi-task and prioritise your workload is key. We’re looking for someone who is able to lead, but also is happy to get stuck in themselves and will enjoy doing so.

At least one year’s recent experience in a role involving organising successful events/activities on a regular basis is required to be considered for this post.

Current Saturday events include a weekly community café and lunch, weekly Tech Buddies internet learning sessions in which younger people show their older neighbours different ways to access and use the internet; monthly advice services, various clubs and social groups, community repair events, open-mics, and occasional music performances. For the right candidate, this will be an opportunity to be highly creative and make a real difference in the community.

Main responsibilities

• Proactively approaching local people, groups, clubs, businesses and organisations to support the community and our centre through participating in our Saturday community events, activities and volunteering.
• Planning, delivering and evaluating activities and events from idea through to successful completion.
• Managing and developing sessional workers and community volunteers.
• Making sure the Saturday team are clued up on all the centre’s activities (not only those running on Saturdays) so they can help promote these
• Monitoring and reporting on events/activities attendance, volunteer and sessional staff hours, fees and donations received
• Taking lead responsibility for centre operations on Saturdays including the care and security of our community centre building.
• Ensuring health and safety, food hygiene, equal opportunities, safeguarding and other policies and procedures are followed at all times.
• Identifying supplies, equipment, and materials for Saturday events that needs to be ordered
• Collaborating with centre colleagues each week (on a weekday) to ensure resources, supplies, etc. required for Saturdays are made known to them so they can put these in place
• Ensure the Saturday programme meets the centre’s targets and objectives.

To be successful in this role you'll

• Have a strong background in events organisation and delivery
• Have exceptional relationship building and stewarding skills
• Have experience of successfully marketing and promoting events
• Have experience of successfully managing, motivating and developing events volunteers and/or staff
• Have the skills necessary to efficiently and effectively manage a varied workload and multiple responsibilities with minimal supervision
• Have good IT skills – and ability to learn new IT skills/systems/applications quickly
• Be enthusiastic and driven to get things done and deliver great results
• Be friendly, socially confident, and empathetic
• Be creative and resourceful
• Be responsible and trustworthy

Annual leave: Pro-rata 30 days annually, plus bank holidays.

Closing date for applications: Monday 16th March 2020 at 10am.

We may contact suitable applicants before the application closing date. Of course, all applications received by the deadline will be considered.

To apply send your CV along with a supporting statement in the format advised. See job application pack for more info (we do not require a cover letter).

Applicants who do not provide their supporting statements in the format advised can not be shortlisted so please do bear this in mind.

Thank you for considering working with us - we look forward to hearing from you!