Operations coordinator jobs
This role requires someone with excellent administrative, organisational and financial management skills, and the ability to coordinate multiple workstreams with care and precision.
You will work closely with the Clinical Director, Board, and other stakeholders to deliver high-quality therapeutic services, manage projects, support fundraising and communications, and ensure our facilities meet the needs of both clinicians and the community. The Centre Manager must be able to work independently and take initiative, whilst also being a collaborative member of a small team. As the face of the organisation, you will be based on-site and have excellent interpersonal skills to be able to communicate with people from all walks of life.
Key Responsibilities are as follows:
Strategic Leadership: Work with the Directors and Advisory Board to support long-term planning and strategic development. Creatively implement systems and structures to maximise service delivery, productivity, and income.
Operations and Facilities Management: Oversee the booking and management of clinic and event rooms, maintain high standards of customer service for building users and visitors, liaise with contractors regarding building maintenance and manage the general upkeep of facilities to maintain a high standard of health and safety. Respond to issues in a timely manner and maintain relationships with building users.
Financial Management: Lead the financial management of the organisation, monitoring project budgets, invoices, licences and debtors. Chair a monthly finance subcommittee meeting and maintain an overview of the entire organisation’s cash flow and projection.
Governance: Act as the main point of contact for the board of directors and advisors. Prepare and attend monthly board meetings.
Programme and Event Delivery: Coordinate internal and public events including lectures, film screenings, and workshops - providing logistical and operational support including ticketing, promotions and managing event staff/volunteers.
Clinical Project Management: Lead operational delivery of funded projects including two subsidised psychotherapy schemes: tracking budgets, collating outcome measures, writing reports, managing timelines and liaising with clinicians and patients. This also includes managing referral pathways, responding to enquiries from patients, sharing referrals with clinicians, and line managing an administrator who supports these tasks.
Outreach Programme Management: Coordinate our multiple outreach programmes such as two Therapeutic Playgroups, one of which is for refugees and asylum seekers. This involves acting as the main point of contact for programme staff, reporting on their activities and progress to the board, and maintaining the operational frameworks necessary to allow the programmes to thrive.
HR: Manage all HR elements of the organisation including but not limited to: advertising and recruiting roles, drafting contracts, keeping an up to date log of internal policies, and handling any staff concerns with discretion and professionalism.
Development and Fundraising: Support grant research, writing, and application processes in collaboration with the Development Coordinator. You will be required to liaise with key funders and maintain records, reports, and track project outcomes.
Communications: Lead on internal and external communications, including newsletters, social media and website content.
Person Specification
Essential:
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Project management experience
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Competent in the Google Workspace
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Familiar with property management and health and safety
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Comfortable with spreadsheets and financial tracking
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Strong customer service and interpersonal communication
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Ability to work collaboratively, discreetly, and flexibly
Desirable:
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Interest in mental health, psychoanalysis or psychotherapy
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Experience in a clinical setting
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Fundraising or grant management experience
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Ability to liaise with people and patients who may be in vulnerable state
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Experience with IT, AV, and livestreaming tools
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Experience with reporting to and working with a board
Key info:
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Salary - £38,000-£45,000 per year pro rata.
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Responsible to - Clinical Director.
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Reports - Administrator (shared line management with Development Coordinator).
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Contracted hours - Up to 5 days a week on site, Monday-Friday, with the potential for one day remote work post-probation. A job share/part time is considered. Occasional evening and weekend work will be required when there are events.
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Pension - NEST scheme with 5% employer contribution.
For full details, please see the JD attached.
A centre for psychoanalysis and its applications in South London.
The client requests no contact from agencies or media sales.
“Information is King”- In the fast-changing world of digital information and artificial intelligence, be a vital part of Carers Support West Sussex’s goal to ensure that carers receive high quality information in a variety of formats. Help us to embrace the use of Digital Technology and Artificial Intelligence to allow carers to access information in a variety of ways acknowledging that carers may not be able to contact us during core office hours.
In the role of Carer Information Coordinator, you'll be instrumental in scoping and developing our creation of information resources, working closely with our skilled staff team to ensure that the information is accurate, relevant and well presented.
Through the work of this role, we will reach and support more carers, provide easy access to information and advice, enable better navigation of services by carers, and help carers feel better connected. Carers will be better able to find information digitally at a time that works for them.
This role works within our Information and Advice Team and provides line management to two experienced welfare benefits advisors.
This hybrid role combines remote work with occasional travel to in-person meetings and activities across West Sussex, which may include some weekend engagements.
Interview Dates: 17th & 18th July 2025
Job Role
Key Responsibilities
- Content Creation and Management: Develop and manage e-learning content and information resources for carers and staff.
- Collaboration: Work with external partners, carer service teams, comms and HR to collate information to develop to manage a range of information resources and e-learning content for staff and carers.
- Co-production: Work alongside the Engagement & Volunteer Team to explore and collate carer insights to inform and include carers in content creation.
- Digital Presentation: Ensure information is presented in a range of accessible digital formats and is disseminated to a range of stakeholders through a range of on and offline media, including an e-learning platform.
- Awareness Raising: Raise awareness of Carers Support West Sussex and the services offered to carers
- Trend Spotting: Horizon scan to spot social and news trends and understand developing opportunities for new ways to share information
- Line Management: Provide day-to-day operational management of two Benefit Advisors, ensuring that KPIs are met, and carers receive a high-quality service in line with latest administrative and legislative guidance.
Employee Benefits
- Training and Development: Opportunities for professional development and training.
- Flexible Working: Flexible working hours and remote working options.
- Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
- Healthcare and Employee Assistance Programme with perks and discounts.
- Enhanced Maternity/ Paternity/ Adoption Pay.
- Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.
Before you keep reading
Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!
Our Culture and Diversity
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities.
The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities.
Values we are looking for in a Candidate
- We are focused, putting carers at the heart of everything we do.
- We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
- We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
- We are committed to behaviours that support
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you!
Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.
The client requests no contact from agencies or media sales.
Hub Manager, Devon & Cornwall
Reporting to: Head of Operations
Salary: £28,500 - £30,000, depending on experience
Hours: 37.5 hours per week (Monday to Friday, rota’d evening shifts and occasional weekends)
Terms: Permanent, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution
Location: Based at our Sisna Park Hub, Plymouth PL6, + ad hoc support to our Bristol Hubs (Little Ann Street BS2/Vale Lane Hub, BS3)
Manage: Directly: Lead Supervisor, Supervisors, Community Food Produce Coordinator, (fixed term role), Volunteer Team (incl. Corporate Volunteers, Drivers, Drivers Mate), agency staff
About FareShare South West
FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet.
FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others.
Purpose of the Role
The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement.
Key Responsibilities
1. Operational Management
- Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard.
- Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations.
- Use FareShare UK (FSUK)’s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams.
- Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly.
- Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication.
- Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams.
- Coordinate and manage external contractors for maintenance and repairs.
- Provide procurement support to secure value for money on consumables and equipment.
- With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs.
- Ensure adequate stock of operational supplies and equipment to support daily operations.
- Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls.
- Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency.
- Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant.
- Contribute to delivery of the Operations Strategy, including key developments for FSSW.
- Carry out other duties as required to support the successful running of the hub.
2. Team Management
- Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment.
- Manage, supervise, and develop Line Reports, including performance management, appraisals, and training.
- Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner.
- Work with temporary staffing agencies to arrange short term hire drivers, when necessary.
- Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days.
- Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions.
- Foster a positive and productive team culture in line with FareShare South West values.
3. FareChance Employability Programme
- Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team.
- Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams.
- Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive.
- Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence.
- Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches.
- Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress.
4. Health & Safety (H&S) and Compliance
- Take lead responsibility for the health, safety and security of the hub, and the safety and wellbeing of all staff, volunteer and visitors
- Champion a culture of safety and compliance, setting a strong example and ensuring robust H&S protocols are always followed.
- Effectively manage and resolve incidents in line with emergency procedures, including product recalls and escalation protocols.
- Keep accurate, up-to-date records of all H&S activity, including staff and volunteer training, audits, corrective actions and incident reports.
- Support the development, communication and enforcement of H&S and compliance-related policies, procedures, and risk assessments.
- Ensure that all legal and FareShare South West requirements related to food safety and H&S are understood and adhered to on site.
- Operate in accordance with the FareShare HACCP Food Safety Manual and local environmental health regulations.
- Ensure the site is always audit-ready and support internal and external audits as required.
- Ensure facilities and equipment are used safely, regularly maintained, and reported if defective.
5. Quality Assurance and Continuous Improvement
- Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice.
- Manage and enhance compliance of the hub premises in line with FareShare’s minimum operating standards and expectations for operational efficiency.
- Work with others to identify and implement improvements to systems, processes and workflows.
- Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered.
- Collaborate cross-functionally with other teams to support service development and innovation.
Person Specification
It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged.
Essential
- Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs.
- Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity.
- Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes.
- Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management.
- Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure.
- Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar).
- Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication.
- Able to demonstrate good judgement and decision-making, including escalating issues appropriately.
- Physically able to carry out the role, including manual handling and operating in warehouse conditions.
- Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents).
- Full UK driving licence.
- Forklift truck operator’s qualification (or willing to train as an essential part of the role).
Desirable
- Formal training or certification in health & safety, manual handling, or food hygiene.
- Experience of working in a charitable, volunteer-led, or community-based organisation.
- Experience of route planning and/or vehicle logistics coordination.
- Experience of working within a regulated or audited environment
- Experience contributing to or delivering change initiatives.
Attributes & Values
- Committed to FareShare South West’s work to fight hunger and tackle food waste.
- Strong team player who supports collaboration and mutual accountability.
- Organised and methodical, with strong attention to detail.
- Reliable, consistent, and takes pride in maintaining high standards.
- Acts with integrity and openness; willing to learn from feedback and take responsibility.
- Enjoys being hands-on and actively involved in operational delivery.
Behaviours
- Leads by example and motivates others through positive, proactive behaviour.
- Calm and solutions-focused in challenging situations.
- Values and supports diversity and inclusion across the team.
- Communicates with respect and clarity, adapting style to suit audience.
- Champions a safety-first culture while enabling productivity.
- Embraces change and drives continuous improvement.
- Confident working within clear procedures and standards.
Additional Information
- Role may involve some manual handling; training will be provided.
- Enhanced DBS check required.
Please ensure that your cover letter clearly demonstrates how you meet the essential criteria.
If you need additional support with your application or would like more information, please contact Louise Zaal.
Our mission is a future where no food is wasted, and all people can thrive.





The client requests no contact from agencies or media sales.
This is an exciting opportunity for a creative individual to establish and lead a community engagement and volunteer programme in an important new visitor attraction in the heart of London. Bevis Marks Synagogue dates back to 1701 and is the oldest synagogue in the UK. You will recruit, motivate and support a team of volunteers and develop a dynamic community engagement programme as part of a small, dedicated team at this special, historic site.
In 2019, Bevis Marks Synagogue received a National Lottery Heritage Fund grant to restore the synagogue and create The Dangoor Heritage Centre. This project displays and interprets the synagogue’s historic collection for the first time, and enhances visitor facilities. The S&P Sephardi Community established the Bevis Marks Synagogue Heritage Foundation (BMSHF) to manage this project and the site's ongoing visitor operations. We are looking for a dedicated and enthusiastic heritage engagement professional to help make Bevis Marks Synagogue a vibrant place of worship that shares its unique story with a wider community of people of all faiths and none.
Bevis Marks Synagogue, completed in 1701, is the oldest synagogue in the UK and the oldest in continuous use in Europe. Its Grade I listed Wren-style design, well-preserved interior and fittings make it exceptionally historically significant. It is still a working synagogue with a community that has been engaged in the development of the new Dangoor Heritage Centre.
The S&P Sephardi Community’s collection of objects, rich archive, and intangible heritage, such as music and traditions, offer a continuous record of Jewish life in Britain since the mid-seventeenth century. The collection is mainly silver and textiles and many items are of national significance, providing rare insights into the practice of Sephardi Jewish worship, and London’s changing fashions and craftsmanship.
Visitors will be welcomed by volunteers and will explore the synagogue and Dangoor Heritage Centre with the help of an audio guide which includes insightful contributions from a number of members of the Bevis Marks community who have participated in the project. Volunteers will also engage visitors throughout the exhibition areas and support our events programme, shop and catering offer and provide a friendly welcoming experience for a wide range of visitors, from within the UK and abroad.
The construction project is set to be completed by early summer 2025, with the exhibition fit-out over the summer and opening is anticipated in autumn 2025.
Hours: 37 hours a week. Two Sundays per month will be required, along with evening and Bank Holiday working as required by the needs of the business.
Please send a copy of your CV (no more than 2 pages) with a covering letter outlining your relevant experience for the role. Please include demonstratable experience, and address all the requirements of the Person Specification.
Please provide the names and contact details of two referees, one to be your current employer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Ascension Community Trust (ACT) is a much-loved community-based charity in Custom
House, Newham. We deliver Newham District Foodbank (a Trussell foodbank run by ACT
and two community partners), welfare benefits advice, immigration advice, ESOL classes,
work with adults with learning difficulties, as well as work with children, young people and
their families.
Our volunteers come from all walks of life, and their experience includes working with
corporate companies, students, school children, people with lived experience of poverty,
refugees, asylum seekers, and adults with learning difficulties. Our mission statement –
“Enabling the whole community to make the community whole” – means that we work with
all members of our community and promote integration.
We are looking for someone with good interpersonal skills, who can welcome and listen to
prospective volunteers to find out their interests, skills and goals and match them with the
right volunteering opportunity.
You will work two days a week with Newham District Foodbank strategic partners to mobilise
volunteers across our three delivery sites, and one day a week to support volunteer
involvement across the rest of ACT. You will need to be able to think outside the box to spot
opportunities – across all our projects – to invite volunteers to join in with our mission,
whether that’s regular volunteering, one-off projects or using their skills to help us with
strategy or communications.
You will also need to be methodical, making sure references are taken up and DBS-checks
are completed, as well as tracking and recording volunteers’ training. To make this easier
you will help us implement the ‘Assemble’ volunteer management software across Newham
District Foodbank’s three partners.
The client requests no contact from agencies or media sales.
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. Excitingly this means we will be expanding our reach and starting to work in geographies that we've not reached before.
We are now recruiting for a Programme Coordinator for our schools in Hull.
The Hull Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
The Hull Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Thursday 19th June 2025 at 9am
Interviews: Monday 30th June 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Place of work: Home with regular travel to schools in Hull
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply.
For more information on the role and information about Action Tutoring, please see the attached job pack.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Property Manager & Estate Administrator
We are seeking a Property Manager & Estate Administrator to work with an educational charity and one of the UK’s foremost providers and funders of Outdoor Learning.
Position: Property Manager & Estate Administrator
Location: Quenington, Gloucestershire, with occasional scope for hybrid working.
Salary: £29,000 - £33,000 per annum
Contract: Permanent, full time (35 hours per week)
Closing Date: Sunday 22 June 2025 at 23:59
Interviews: w/c Monday 30 June 2025 and w/c Monday 7 July 2025
About the role:
As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. Reporting directly to the Head of Estate Management, you will oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. This important role ensures operational efficiency within the portfolio, fostering positive tenant relationships, while contributing directly to the Trust's charitable work.
Your responsibilities will span both operational delivery and administrative support, ensuring estates run smoothly, remain compliant, and continue to deliver high-quality living standards for tenants.
Working closely with both the Property and Finance teams, you will:
- Conduct annual residential property inspections and rent reviews
- Ensure properties meet all regulatory requirements, including EICRs, gas safety checks, and EPCs
- Manage tenant communications, debt levels, and minimise void periods
- Coordinate planned and emergency repairs and maintenance within budget
- Prepare and negotiate tenancy agreements and manage deposit processes
- Maintain accurate property and compliance records using our property management system
- Draft essential documents and liaise with solicitors where needed
- Gather and record property data such as meter readings and council tax details
- Process invoices, purchase orders, and support accurate financial reporting
- Use mapping tools such as Pear GIS to create property plans
This is a varied and rewarding role offering the opportunity to make a tangible impact on property performance, tenant satisfaction, and community wellbeing.
About you:
You will be a proactive and experienced property professional with a strong background in lettings, property management, and estate administration. Organised, detail-oriented, and results-driven, you will bring a professional and personable approach to managing tenant and contractor relationships, ensuring both compliance and high service standards.
You will need:
- Proven experience in property management, lettings, or estate administration
- Strong understanding of property laws and tenancy regulations, ideally within rural or residential estates
- Excellent written and verbal communication skills, with the ability to communicate clearly and diplomatically
- Confidence using Microsoft Office and property management systems such as Landmark
- A high level of accuracy, attention to detail, and the ability to multitask and manage competing priorities
- A collaborative and team-oriented approach, with strong interpersonal and negotiation skills
- Practical problem-solving abilities and a calm, solutions-focused mind-set
- A commitment to confidentiality, discretion, and professional integrity
Ideally, you will also have a professional qualification or relevant training in property or tenancy management, and a sound understanding of evolving property legislation.
About the organisation:
The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.
They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.
Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.
Other roles you may have experience of could include: Estate Manager, Property and Tenancy Manager, Housing and Property Coordinator, Property Manager, Estate and Facilities Officer, Asset and Property Management Officer, Property Compliance Coordinator, Housing and Estate Manager, Residential Portfolio Manager, Estate Operations Coordinator, Property Services Administrator.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. Excitingly this means we will be expanding our reach and starting to work in geographies that we've not reached before.
We are now recruiting for a Programme Coordinator for our schools in Rotherham and Sheffield.
The Rotherham/Sheffield Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
The Rotherham/Sheffield Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Thursday 19th June 2025 at 9am
Interviews: Thursday, 3rd July 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Place of work: Home with regular travel to schools in Rotherham and Sheffield
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
- Driving license and access to a vehicle for work purposes.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply.
For more information on the role and information about Action Tutoring, please see the attached job pack.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
About the opportunity
We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. Excitingly this means we will be expanding our reach and starting to work in geographies that we've not reached before.
We are now recruiting for a Programme Coordinator for our schools in Leeds/Bradford.
The Leeds/Bradford Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
The Leeds/Bradford Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.
Deadline: Thursday 19th June 2025 at 9am
Interviews: Monday 30th June and Tuesday 1st July 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.
Place of work: Home with regular travel to schools in Leeds and Bradford
Duties and responsibilities
- Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
- Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
- Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
- Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
- Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.
Person specification
Qualification criteria:
- The right to work in the UK.
- Driving license and access to a vehicle for work purposes.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty.
This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.
You will be likely be more successful in this role if you have:
- Experience of working with young people and/or project management.
- Evidence of an interest in education and/or the third sector
DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce.
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply.
For more information on the role and information about Action Tutoring, please see the attached job pack.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.
Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.
We are seeking a highly organised and detail-oriented individual to support our DIY fundraisers and ensure they receive a bespoke, engaging stewardship journey. This role is key to providing outstanding service to our supporters, helping them stay motivated and connected to the charity throughout their fundraising efforts. The successful candidate will play a vital role in enhancing supporter engagement, contributing to the charity’s fundraising targets, and ensuring smooth coordination across the mass participation events portfolio.
The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.
Are you highly organised, tech-savvy, and great with people? Do you enjoy being at the centre of smooth-running meetings, events, and IT systems? If so, we’d love to hear from you.
The Nuffield Foundation is looking for an AV and Information Systems Coordinator to take a lead role in managing our AV meeting and events environment and providing vital first-line systems support.
In this role you’ll work closely with the colleagues across the Foundation to ensure the seamless delivery of hybrid, online, and in-person events. You will also support the wider Information Systems team (and work with an outsourced IT provider) to manage and improve key systems like Office 365 and SAP Concur, while assisting with user support and project coordination.
We're seeking someone with excellent organisational and communication skills, strong IT literacy, and a proactive, calm approach to problem-solving. Experience with AV systems or IT support is desirable, with a willingness to learn being of most importance.
This is a fantastic opportunity to contribute to a mission-driven organisation committed to improving social well-being.
Please note that due to the nature of this role we require candidates to be able to work from our offices in Farringdon – home working will only be on an occasional/ad hoc basis.
About us
The Nuffield Foundation is an independent charitable trust with a mission to advance educational opportunity and social well-being.
We fund research that informs social policy, primarily in Education, Welfare and Justice. We also provide opportunities for young people to develop skills and confidence in science and research.
We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.
Further information and how to apply
The closing date for applications is 09:30am (BST) on Tuesday 1st July 2025, with interviews expected to take place on 16th July 2025.
We are committed to inclusive working practices and during the application process we commit to:
- As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job.
- making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
- paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required
Our benefits package includes:
- 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days).
- A salary exchange pension scheme that offers employer contributions of up to 11%.
- Life assurance scheme.
- Family leave policies that provide an enhanced level of pay.
- Cycle to work scheme and loans towards season tickets.
- Frequent opportunities for learning and development (including reading/development days and options for coaching and mentoring)
- Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
- Staff peer groups and social networks.
The client requests no contact from agencies or media sales.
This is a permanent full-time role, home based with regular UK wide travel
This is a key role at NFF designing, delivering and reviewing our Training Programs and ensuring continuous improvement for our staff. This role will also develop an external training program for delivery to our partners and clients
Responsibilities
· Design & Implement Staff Training Programs: Develop training modules for staff in areas such as health and safety, safety protocols, customer service, and leadership development.
· Training Delivery: Facilitate engaging, effective, and interactive training sessions for various teams, using a mix of in-person and digital delivery methods.
· Training Needs Analysis: Collaborate with Leadership Teams to identify specific training needs, evaluate employee skill gaps, and create tailored training solutions to address them.
· Performance Measurement: Develop metrics and evaluation tools to measure the effectiveness of training programs, reporting findings to management and adjusting programs as needed.
· Resource Development: Create and update training materials, guides, and documentation to ensure consistency and high quality in content delivery.
· New Starter Journey: Review, design and deliver new starter training programmes to ensure Project Officers have the best possible start at NFF, incorporating culture, leadership and knowledge
· External Training Development: Design and deliver specialist training to our partners and clients, ensuring adherence to industry safety standards and practices
· Continuous Improvement: stay up to date with industry best practice, new technologies and new flood-related practices to be incorporated into training materials
Day-to-Day Activities
· You will line manage an Administrative Co-ordinator who has partial responsibilities for Training delivery and support them with their workstreams and development
- Liaise and develop relationships with stakeholders to identify training needs and develop training processes to support them
- Support Senior Management Team to build income streams and develop new activity, working to support and deliver NFF strategy
- Providing information and case studies for communications and advocacy work
· You will be acting as the main contact for training, both internally and externally
Skills & Knowledge
- Communication: Excellent written and verbal communication skills.
- Listening: Outstanding listening skills to understand community needs.
- Stakeholder Management: Expertise in partnership working and managing stakeholders.
- Empathy: Ability to empathise with flooded individuals and communities.
- Organisation: Highly organised, flexible, and capable of senior leadership.
- Team Management: Experience in managing teams and projects.
- Collaboration: Team player with a solution-focused mindset.
- Experience: Project delivery and support
How This Role Contributes to Our Strategy
- Community Support: Empowering and supporting communities through training our teams and partners
- Partnerships: Developing strong relationships with partner organisations.
- Income Generation: Supporting income streams via training opportunities
- Collaboration: Fostering a collaborative approach within the organisation.
The client requests no contact from agencies or media sales.
About Us
Down Syndrome UK (DSUK) is a national parent led charity, actively supporting over 5,000 families with a child or young person with Down syndrome. Our mission is to empower individuals to lead fulfilling lives, ensuring they reach their full potential.
Through our flagship initiative, Positive About Down Syndrome (PADS), we provide comprehensive support from prenatal care through adulthood. We equip healthcare providers and educators with essential training and resources, including our renowned #pants4school program, which helps children achieve independence in toilet training.
At DSUK, we are committed to advocating for equality and inclusion, and driving impactful change through education and campaigning.
We are growing our team to strengthen our fundraising operations and diversify our income. This is an exciting opportunity to play a key role in shaping our income generation strategy and building meaningful relationships with funders and corporate partners.
Role Overview
We are seeking a proactive, strategic, and driven individual to lead our grant and bid writing function while also developing and managing relationships with corporate donors and partners. You will work closely with senior leadership to secure vital income through trusts, foundations, and businesses that align with our mission.
Key Responsibilities
Grant & Bid Writing (50%)
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Research and identify suitable funding opportunities from trusts, foundations, and statutory bodies.
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Write compelling, evidence-based grant applications and funding proposals.
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Manage a pipeline of funding opportunities, ensuring deadlines are met.
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Develop and implement an impact reporting strategy for grant and bid writing.
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Monitor and report on funded projects in collaboration (using Salesforce) with delivery teams.
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Maintain relationships with funders through regular updates, impact reports, and renewal applications.
Corporate Fundraising & Partnerships (50%)
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Implement our corporate fundraising strategy to increase income from businesses.
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Identify and approach potential corporate partners, managing outreach and engagement.
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Manage and cultivate existing partnerships with companies and organisations.
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Create tailored proposals, sponsorship packages, and partnership materials.
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Collaborate with the marketing team to promote partnerships and joint campaigns.
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Organise and support corporate fundraising events and staff engagement opportunities.
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To maintain excellent supporter stewardship and cultivation including thanking supporters and supporter development communications.
Person Specification
Essential
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Proven experience in writing successful funding bids and managing grant applications.
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Strong communication and relationship-building skills.
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Ability to write persuasively and tailor messaging for different audiences.
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Organised, self-motivated, and able to manage multiple projects and deadlines.
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Passion for the mission of Down Syndrome UK and a commitment to inclusion.
Desirable
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Experience working in a small charity or growing organisation.
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Knowledge of disability or education-related sectors.
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Familiarity with CRM systems (such as Salesforce for non-profits) and impact reporting.
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Experience in corporate fundraising, CSR, or business development.
What We Offer
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Working from home.
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Flexible working arrangements.
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Supportive and inclusive working environment.
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Opportunity to make a real impact in a growing, ambitious charity.
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Training and professional development opportunities.
The client requests no contact from agencies or media sales.
Modern Art Oxford is offering an exciting opportunity within its Exhibitions team.
Coordinator, Exhibitions & Live Programmes
Salary: £26,520
Contract: Permanent
Hours: Full-time – 40 hours per week including regular evenings and weekends with time off in lieu
Based: Modern Art Oxford, 30 Pembroke Street, Oxford OX1 1BP
Line Manager: Curator, Exhibitions & Live Programmes
Working as Coordinator, Exhibitions & Live Programmes you will support the Exhibitions team in the research, administration and delivery of exhibitions, commissions and live programmes. A highly organised individual with an eye for accuracy, you will ensure appropriate and ongoing communication across departments to realise projects successfully, within budget and to the highest standard.
The role provides the opportunity to build on your existing skills and experience in the research, planning and delivery of contemporary art exhibitions and events. You will be trusted to use your initiative in problem solving and encouraged to contribute ideas. This job is an integral role in the team, aimed at an early-career arts professional with roughly 2 years of experience.
Person Specification
The successful candidate will be able to demonstrate an enthusiasm for contemporary art and a willingness to gain a broad range of curatorial skills and experiences. They will have strong administration skills, with demonstrable experience, a proactive mindset and the ability to be flexible. They will have a keen attention to detail and an ability to prioritise and deliver multiple strands of work to deadlines. Good planning and communication skills are essential in this busy, demanding and exciting environment. They will be comfortable working as part of a team, and sharing responsibilities and tasks where necessary.
Essential:
- A keen interest in contemporary art and visual culture.
- Highly organised and methodical with experience of managing and updating records and databases.
- A solutions-focused, proactive and flexible attitude.
- A motivated, proactive self-starter who takes initiative with the ability to work collaboratively as part of a team.
- Rigorous attention to detail.
- Strong written and verbal communication skills.
- Good time and workload management skills.
- Proficient IT skills – MS Office, Excel in particular.
- At least two years’ experience in an administrative role.
Desirable:
- An undergraduate degree in an Arts and Humanities subject.
- Knowledge of the Adobe suite including inDesign, Photoshop and Sketch Up.
- Experience of working within an arts organisation.
About Us
Modern Art Oxford is one of the UK’s leading contemporary art spaces. Our programmes offer opportunities for all for inspirational exchange and creative participation, both in person and online.
Modern Art Oxford is Oxford’s only public space dedicated to contemporary art and culture. We pride ourselves on innovative and ambitious programming, our commitment to education, and our confidence in the power of visual culture and art to enact positive social change.
Benefits
- 25 days annual leave plus public bank holidays
- Employees are entitled to a discount in our Modern Art Oxford Shop and Café.
- There is an Employee Assistance Programme through Gemelli.
- Discounts, Cycle-scheme and Tech-scheme program available through BHN Extras.
- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
Applications must be received by midnight on Sunday 29 June, 2025.
Interviews planned for w/c 7 July, 2025.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to improving the diversity in our workforce in order to better reflect the diversity of our local communities. All job vacancies are advertised here as part of a fair and open process. We welcome applications from people of all cultures and ethnicities, including those that may experience racism, as part of our Anti-racism Action Plan.
No agencies please.
Location: Homebased in the East Region
Essex · Hertfordshire · Central Bedfordshire · Cambridgeshire · Suffolk · Norfolk
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes the Regional Casework Manager to whom this role reports.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability or mobility. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, email and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Recently unsuccessful candidates need not reapply
Closing date: Midnight of 22 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 30 June 2025.
As part of the selection process, you will be required to complete an assessment.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
