Operations development manager jobs
About the Role
Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
What you’ll do:
- Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
- Oversee income and data processing, enquiry handling, and complaint management.
- Drive continuous improvements in systems, processes, and supporter experience.
- Monitor KPIs, report on performance, and implement service enhancements.
- Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
- Collaborate with teams across MAP to deliver supporter-focused solutions.
About You
What we’re looking for:
- Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
- Strong people management skills, with the ability to coach, motivate, and develop teams.
- Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
- Experience improving processes and meeting/exceeding service level agreements.
- Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
- CRM experience (Microsoft Dynamics desirable).
Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.
KEY RESPONSIBILITIES
Supporter Experience and Relationship Management
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels
(written, verbal and digital), supporting the team to continually improve interactions with
supporters.
- Be responsible for translating complex organisational and campaign information into
clear and actionable briefs, messaging, scripts and training resources for the team.
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are
heard across MAP’s teams.
Team Leadership and Development
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe
environment where the team can do their best work, learn and collaborate.
- Line manage the Supporter Care and Database Assistants – set clear objectives and
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and
supporting their wellbeing.
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in
delivering exceptional supporter care and acting as the first point of escalation.
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great
interactions with every supporter who emails, calls or writes to us.
- Regularly review, monitor and report on KPIs, including the speed and quality of
interactions. Identify trends, opportunities and risks and be responsible for
implementing timely and appropriate adjustments where necessary.
- Be responsible for submitting complaint and feedback reports and information for
quarterly reporting to the SMT and board.
- Presenting quarterly reports more widely across MAP and proactively share feedback,
complaints and compliments with relevant colleagues.
- Adopt a culture of continuous improvement, leading and supporting the team to
develop processes to better meet SLAs and supporter needs.
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to
troubleshoot non-technical issues and provide a high level of support and training to the team. Cross-organisational collaboration
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management.
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider
Compliance and risk management
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations.
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice.
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust.
General responsibilities
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice.
PERSON SPECIFICATION
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities.
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences.
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively.
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers.
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context.
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable).
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus.
- Knowledge of payment processing and regular giving administration.
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel.
PERSONAL ATTRIBUTES
Essential
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging.
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives.
- An ability to apply awareness of diversity issues to all areas of work.
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team.
- Ability to communicate complex information with confidence and clarity.
- Commitment to MAPs anti-discriminatory practice and equal opportunities.
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity.
- Ability to work weekends and evenings on occasion in the case of emergencies.
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within
the person specification
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
Join our mission to make a difference to people’s lives
Solihull Care Housing Association (hybrid)
Contract: permanent
Hours: full time 35hrs a week, will consider 28hrs a week. Dynamic working arrangements.
Salary: £43,000 to £47,000pa (FTE or 35hrs a week) depending on experience
Closing date: Open until filled – early applications encouraged
Are you a finance professional with a passion for social impact? We’re looking for a Finance Manager to join our dedicated team at Solihull Care Housing Association (SCHA), where we’re committed to delivering safe, affordable, and sustainable housing across our communities.
We are a small, dynamic housing association, registered with the Regulator for Social Housing; we manage 156 homes across the Solihull area. We pride ourselves on being close to our customers and collaborative in our approach.
This is a new role as we review our 10-year business plan, focusing on property and services improvements, potential new developments and offering value for money, this is an exciting time to join us.
About the Role
As Finance Manager, you’ll play a key role in ensuring the financial health and sustainability of the organisation. You’ll lead on budgeting, financial reporting, and compliance, while supporting strategic decision-making across the business.
This role is both strategic and operational, involving close collaboration with our board, CEO and colleagues, as well as external contractors, suppliers, and stakeholders. The ideal candidate will be an experienced and qualified accountant, ready to play a key advisory role in a small business and willing to adopt a hands-on approach when necessary. The finance team also includes a part-time finance officer and an assistant.
Key responsibilities include:
- Managing monthly and annual financial reporting
- Leading the budgeting and forecasting process
- Ensuring compliance with regulatory and audit requirements
- Supporting the senior leadership team with financial insights and analysis
- Overseeing a small finance team and promoting continuous improvement
What We’re Looking For
- A qualified accountant (ACA, ACCA, CIMA or equivalent)
- Experience in the housing, public, or not-for-profit sector (desirable)
- Strong leadership and communication skills
- A proactive, solutions-focused approach
- A commitment to our values and mission
Why Join Us?
- Flexible and hybrid working options, with some attendance in the office for key meetings and team connection.
- 32 days holiday per annum including bank holidays. In addition you can take one day off a year to take part in a volunteering activity
- Free parking
- Nest Pension scheme – employer contribution of 5% with 5% employee contribution.
- Access to wellbeing support via Employee Assistance Programme
- Generous sick pay provision
- Long term service rewards
- Right to unpaid Parental leave after qualifying period
- On-going training with yearly performance appraisal and personal development plan
- Team planning days, regular internal training sessions
- Supportive and inclusive workplace culture
To be considered for this role, all applicants must have the right to work in the UK.
Solihull Care Housing Association aim to be an equal opportunity employer and we are determined to ensure that no applicant or employee receives less favourable treatment.
This post is subject to a DBS (Disclosure and Barring Service) check.
No contact from agencies or media sales please.
Making a real difference to people’s lives. We are committed to safeguarding and promoting the welfare of adults within the communities we work in.


Harris Hill are delighted to be working with a wonderful charity to recruit for a Senior Sports and Community Manager to cover maternity leave for 12 months.
In this role, you’ll lead a high performing team and oversee the delivery of a multi million pound portfolio of mass participation events and community fundraising activity. You’ll drive strategy, grow income, nurture supporter relationships, and help develop a sector leading supporter experience.
As a Senior Sports and Community Manager you will:
- Lead the delivery and development of the Sports and Community fundraising strategy
- Oversee a diverse portfolio of events and initiatives, maximising ROI and supporter engagement
- Manage high-value supporter relationships and maintain excellent stewardship
- Use audience insights to inform and evolve campaigns
- Ensure high quality collaboration across internal teams to enhance supporter journeys
- Monitor performance, report on KPIs, and identify areas for improvement
- Use Salesforce to track, analyse and improve fundraising operations
- Manage and support two direct reports and oversee the wider fundraising team
- Oversee income targets of £5m+
To be successful, you must have experience:
- Proven experience managing fundraising teams
- Strong track record of meeting or exceeding income targets
- Experience delivering large scale sports or mass participation events
- Budget management skills, including multi million pound accounts
- Excellent project and stakeholder management skills
- Confident relationship builder and strategic thinker
Salary: £43,000- £48,000
Location: London, hybrid working , 3 days in the office
Contract: 12 months FTC
Closing date: on rolling basis
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Do you have a passion for people and the systems that support them? Are you looking to use your HR expertise to make a meaningful impact within a faith-based international NGO?
We are looking for a skilled and proactive People Services Manager to lead and support the delivery of high-quality people operations across our international programmes. This is a key leadership role within our People & Culture team, focusing on operational excellence in areas such as HR systems, contracts, onboarding, and compliance.
About You
You'll be an experienced HR professional with:
- Strong knowledge of HR systems and operational HR practices
- Experience working in international contexts, preferably within the INGO or humanitarian sectors
- Proven ability to manage cross-cultural teams and complex workflows
- A collaborative approach with excellent communication skills
You'll manage a small UK-based team and collaborate with HR colleagues and leaders around the world to provide a consistent and service-driven people experience. This is a fantastic opportunity to combine your HR expertise with your passion for global justice and Christian mission.
If this sounds like the perfect role for you, we'd love to hear from you!
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
We're looking for a detail-oriented, proactive and collaborative Service Manager to join our Learning Disability Service in Slough.
£40,000.00 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Service Manager will be responsible for the operations of one service in Berkshire (Slough) which supports one individual to live in his own home.
The individual is a sociable and engaging man with a warm sense of humour and a deep appreciation for nature, music, and familiar company. He lives with a diagnosis of moderate learning disability, autism spectrum disorder, psychotic illness, epilepsy, and type 2 diabetes, all of which require thoughtful and consistent support. The customer has been living successfully in his current placement for over ten years, where he benefits from the continuity of staff who know him well, understand his routines, and help him maintain a sense of safety and autonomy.
The role will provide line management for a team of seven Specialist Behaviour Support Workers, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for the customer and a good working environment for colleagues.
The service has received a CQC rating of Good. The current team size includes 5 FTEs (Specialist Behaviour Support Workers) plus 2 FTEs Waking Night Support Workers, ensuring comprehensive support coverage across all shifts.
The working pattern for this role is primarily Monday to Friday, 9 am to 5 pm, with occasional requirements for weekend and out-of-hours work to meet service needs.
The anticipated start date for this role is October.
The initial contract duration is 6 months, with potential to become a permanent role after this period.
For a full job description, please visit our website.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We need a new Library of Things Manager to run our Frenchay site, on the UWE campus, working with the rest of our small team of staff and volunteers to make borrowing as convenient as buying.
If you’re passionate about sustainability and our local communities, love working with people and things, can find your way around a sander and a spreadsheet, and want to work part-time for a local charity, then we’ve got a really lovely job for you.
Job title: Library of Things Manager (Frenchay)
Reports to: Operations and Development Manager
Based from: Share Bristol Frenchay, University of the West of England, Frenchay Campus, Coldharbour Lane, Bristol BS16.
Contract: Permanent
Work pattern: £12.75 per hour, minimum of 12 hrs a week. The 12 hours per week are to include the following hours onsite at Share Bristol on the UWE Frenchay campus.
Core hours will be:
– Tuesdays 4:45-7:15pm
– Wednesdays 11:45-2:15pm
– Fridays 9:45-12:15pm
Other hours can be worked flexibly either on or off-site.
Oversee the Share Bristol Frenchay Library of Things, ensuring it meets the needs of the local community, and work in partnership with the rest of the Share Bristol team to ensure the success of our charity and our Library of Things service.
This role is responsible for the day to day running of the Frenchay Library of Things, recruiting and supporting our volunteers, helping us engage with partner organisations, including UWE, managing our Thing donations and inventory, and assisting our current and potential members.
We’re looking for someone to start as soon as practical, and work around 12 hours a week. The working hours will be mainly around when we are open for lending sessions. We’re accredited with the Living Wage Foundation, so you know you will be paid fairly, and you benefit from free membership of Share Bristol, so you can borrow whatever you want, whenever you want, for free!
We look forward to hearing from you!
Closing date: 9am on Monday 15 September 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please note: The successful candidate must have the legal right to work in the UK and will be required to have a Basic DBS.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As Senior Grants Manager, Environment and Communities, you will identify, assess, and manage grants that contribute to these evolving areas of interest.
A particular focus of the role will be developing strategic grants and partnerships that contribute to Environmental Sustainability. This is a developing area of interest, supporting activity that restores the natural environment and enabling practices such as nature friendly farming and community growing. Current grantees include the Sustainable Food Trust, the Wildlife Trust, and local farmer clusters.
The Foundation has recently launched a ‘Green Fund’ pilot, supporting Buckinghamshire grantees to deliver progress in environmental sustainability. The role will lead on the delivery of this programme.
As well as developing relationships with external stakeholders you will also closely collaborate with colleagues, making connections between grants and activities at Waddesdon Manor. In particular, working closely with the Rothschild Foundation’s Sustainability and Conservation Department and the Education & Learning Department.
The role will also support the development and assessment of grants to the Rothschild Foundation’s Community Fund which is open to not for profit organisations in Buckinghamshire who support local communities, with a particular focus on disadvantage.
Key Responsibilities:
- Strategic development of our Environment programme, including current explorations in community growing, nature friendly farming and nature restoration.
- Leading on the delivery of a ‘Green Fund’ pilot, supporting grantees and funded activities. This will include working closely with the Evaluation and Impact Manager and Operations Manager to review the programme and make recommendations for future delivery to Grants Committee
- Maintaining an overview of the portfolio of ‘Environment’ grants, sharing learning and identifying connections across grantees
- Keeping up to date on sector development, identify funding gaps, and emerging opportunities.
- Identifying and supporting potential applicants, conducting visits, guiding proposal development, and ensuring due diligence standards are met
- Building and maintaining strong relationships with grantees, conducting six-monthly catch up conversations, visiting funded activity and acting as a ‘critical friend’
- Supporting the delivery of our Communities funding, including assessment of applications to the Community Fund and occasional Trustee related community grants
- Producing regular updates for Trustees, including project updates and data insights, and contribute to creative ways of sharing the impact of our funding
You will be a great fit if...
You are a highly motivated, dynamic, and experienced individual with experience in thinking and working strategically. You will also be used to taking the lead to develop new areas of work, and have experience working in environmental or conservation sectors with a strong understanding of nature-based solutions and ecological restoration.
You have a genuine commitment to tackling inequality and supporting under represented groups as well.
Please view our full job description for more details.
Our areas of interest are Arts and Culture and Regenerative Food and Farming, where we make a number of multi-year investments each year.




Are you a creative communicator and passionate fundraiser who thrives on making a real difference?
We’re looking for a Fundraising & Communications Manager (Maternity Cover) to help us grow income and awareness for LATCH Welsh Children’s Cancer Charity. This is an exciting opportunity to help shape our fundraising and communications efforts, build meaningful relationships, and amplify the voices of the families we support.
If you’re motivated, emotionally intelligent, and ready to hit the ground running, then this could be the role for you.
What We’re Looking For
-
A confident and collaborative fundraiser and communicator with proven experience in income generation and/or marketing roles.
-
Someone who thrives on building relationships with supporters, donors, families, and partners.
-
A creative thinker with excellent storytelling and writing skills.
-
A natural organiser, able to manage multiple priorities and projects with calm and clarity.
-
Passionate about the work of LATCH and the difference we make for families across Wales.
What You’ll Do and the Skills That Will Help You Succeed:
Fundraising & Income Generation
-
Deliver and manage fundraising across key income streams including corporate partnerships, individual giving, events, and major donors.
-
Plan and lead events and fundraising campaigns, bringing strong project management skills and creativity to everything you do.
-
Build and nurture relationships with supporters, fundraisers, and volunteers, using your empathy and communication skills to create lasting connections.
-
Develop clear and engaging donor journeys that inspire ongoing support.
-
Use your analytical skills to manage budgets, maximise Gift Aid, and evaluate fundraising performance.
Communications & Marketing
-
Be a strong storyteller, creating content that raises awareness and deepens engagement across social media, newsletters, and the website.
-
Work confidently across digital platforms, maintaining and updating web and social channels.
-
Be a compelling face for LATCH, representing the charity at events, cheque presentations, and public speaking engagements.
-
Collaborate with the wider team to gather powerful case studies and ensure ethical, dignified storytelling.
Compliance & Data
-
Keep accurate, compliant records using Beacon CRM.
-
Ensure all fundraising activity meets Charity Commission, Fundraising Regulator, and GDPR standards.
-
Contribute to policy development and continuous improvement, bringing attention to detail and a commitment to best practice.
Ensuring that families affected by childhood cancer get the help and care they need and never face the journey alone.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a key member of the programmes team, the post holder will be responsible for planning and implementing a portfolio of impactful programmes across Africa, Asia, Latin America and Europe using sport as a development tool for social change.
They will be responsible for managing a diverse sport for development portfolio, providing high level programme support, financial oversight, monitoring and evaluation technical expertise and capacity building support to our global implementing partners. This role will involve working closely with the Senior Programmes and Grants Managers, aiming always to ensure Sport for Good makes progress towards its Vision.
KEY RESPONSIBILITIES
- To develop and manage a caseload of grants, including institutional and internal grants. This includes assessing competencies of organisations and developing organisational plans with grantees
- To support the ongoing development of grantees through capacity building, and providing networking opportunities
- To support the Sport for Good Development Team in their applications to institutional funders, trusts and foundations, providing input and advice as requested
- To ensure grant-management requirements for Sport for Good and external funding are met successfully
- To work closely with grantees responsibly to source narratives of individual and community transformation to support development of donor relationships and communication
- To provide good customer care to grantees, maintaining regular but appropriate contact and safeguarding their interests
- To undertake monitoring trips, conducting site assessments to international and UK based projects
- To source new, innovative projects in line with Sport for Good’s funding criteria
- To assist in raising the standards of child protection within Sport for Good’s portfolio
- To update the database and to analyse data from reports and write up recommendations for senior management and/or board consideration
KEY REQUIREMENTS
- Minimum of 3 years’ experience from working in a charity or foundation with focus on international development
- Experience of submitting successful funding proposals to institutional donors and trusts and foundations
- Strong track record of successful management of all reporting requirements associated with grants received from third parties
- Good project management skills, with experience delivering or grant-managing projects internationally; able to work on multiple tasks and to prioritise these to meet deadlines
- Affinity to sport, understanding of sport as a power for development
- Excellent attention to detail and ability to work on own initiative
- Basic budgeting and financial management experience, able to understand the link between finance and operations
- Ability to work cross-organisationally with multiple stakeholders in the realisation of shared goals
- Confident communicator and convenor, particularly in written reports, external communications, presentations and with people whose first language is not English
- Strong interpersonal skills to build and maintain relationships to achieve objectives with international partners
- Written and oral fluency in English is required
- Fluency in a second language (in addition to English) is required, preferrably French
The client requests no contact from agencies or media sales.
Job Location: Home-based, with some travel to our London office.
Responsible to: Head of Operations
Hours: 37.5 hours per week
Grade: Point 32-34 £35,614- £37,489 (a London Allowance will be applied to employees who live in London, plus 6% employer’s pension, subject to a minimum 2% contribution by the employee)
Contract: Fixed term until 31st March 2026, with potential 12-month extension to March 2027 pending funding confirmation
Benefits:
- Friendly and collaborative working environment
- Remote working
- 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
- Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
- Enhanced maternity, adoption and paternity pay
- Occupational sick pay depending on length of service and pro-rata for part-time employees.
- Access to Employee Assistance Programme
- Access to staff discounts
Closing date: Tuesday 26th August 2025 17:00pm
Interviews to take place: 9th September 2025 onwards
About the role:
We are seeking a proactive and detail-oriented PMO Officer to support across the Drive Partnership. This role is critical to ensure robust project management processes, reporting and cross-team communication. You will be working closely with the Drive Practice Team and PCC areas where Drive is being delivered.
About you:
- Proven experience in project coordination or PMO functions in a complex, multi-stakeholder environment
- Experience coordinating reporting cycles, templates, and compliance processes
- Excellent organisational skills with the ability to manage multiple workflows and deadlines simultaneously
- Knowledge/ understanding of public sector or non-profit delivery models, particularly in criminal justice or domestic abuse sectors (desirable)
- Commitment to meaningful anti-discriminatory practice, and equity, diversity and inclusion
- Demonstrate a commitment to - and understanding of - the values, aims and objectives of Respect
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
How to apply
You must download an application form from Respect's job page, and follow the instructions on the Respect website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Executive Director is a senior leader driving income generation, stakeholder engagement, and strategic operations. Reporting to the CEO, they lead fundraising efforts, including an imminent transformative £5m+ Capital Campaign, and ensure excellent customer service. The role blends fundraising leadership with operational oversight, supporting audience engagement and organisational values. It’s a dynamic opportunity to shape Glasgow Film’s future and secure its long-term sustainability and growth
We’re seeking an ambitious and strategic fundraising leader with a strong track record of securing income from grants, sponsorship, and philanthropic sources and a keen eye for detail. Ideally, you’ll bring experience of working on a previous capital campaign (however, this is not essential) and be ready to step into a broader senior leadership role, helping to shape overall organisational culture and strategy. This is an opportunity for an experienced fundraiser who’s ready to take the next step in their career and help lead one of Scotland’s most dynamic cultural organisations.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to play a pivotal role in ending impunity for corruption and defending democracy?
Spotlight on Corruption has an exciting opportunity for a passionate and creative individual with a flair for networking and a track record of bringing in funds for charitable causes to lead our fundraising programme.
Now more than ever, powerful anti-corruption voices are needed in a fragmented world where democracy is under threat globally. Join our small, tenacious, driven and highly collaborative team, and be part of the anti-corruption movement creating a more hopeful future.
Deadline for applications is 23.30 on 31st August 2025.
About Spotlight
Spotlight on Corruption is a bold, brave voice that pushes forward the anti-corruption agenda in a pragmatic and credible way. We are agile and opportunistic, seizing political opportunities to push for reforms, while continually building the evidence base through our court monitoring, enforcement tracking and research. We punch above our weight in holding the government to account for taking action against corruption, cronyism, and dirty money in the UK.
Spotlight’s team consists of an Executive Director, Deputy Director, Head of Finance & Operations, Senior Policy & Campaign Lead, Senior Advocacy Adviser, Senior Communications Advisor, and Senior Policy Researcher. The Senior Philanthropy and Partnership Manager is a new role, bringing the staff team to eight. We are committed to maintaining our exceptional team working environment, flexible working arrangements, and ensuring that staff are recognised, respected and have opportunity to develop in their roles.
In the six years since it was established, Spotlight has had significant trust fundraising success and established strong relationships with institutional funders who understand our work and its impact. Under a new three year strategy we are seeking to sustainably grow and diversify our funding base - across trusts and foundations and by establishing a major donor programme to enable us to increase our impact.
We are looking for someone experienced, ambitious and creative to be our first Senior Philanthropy and Partnership Manager, to drive our fundraising strategy, create new opportunities and relationships, lead the cultivation and stewardship of new trust funders, and develop a new major donor fundraising programme.
In this role you will have strategic accountability for fundraising and overseeing progress towards fundraising targets, working with the team and the Board to generate ideas and deliver proposals for raising funds, and for highlighting our impact to potential donors. You will be a hands-on fundraiser, who builds relationships with donors, keeps on top of developments in the funding landscape, develops compelling and creative pitches and proposals for funders, and as a result delivers sustainable income generation to ensure Spotlight achieves our organisational goals.
Key responsibilities
-
Lead on executing Spotlight’s fundraising strategy and donor management
-
Identify, maintain and develop a robust pipeline of prospects and funders across high-net-worth individuals, trusts and foundations and other appropriate giving vehicles
-
Nurture long-term relationships with existing and prospective trusts and foundations, high net-worth individuals and Donor-Advised Funds
-
Work with the team to develop exciting ideas to pitch to funders and to highlight our impact, as well as identifying funding gaps and opportunities
-
Prepare and submit high-quality, tailored grant applications to secure trust funding for specific projects and core activities
-
Work effectively and collaboratively with the wider team, Executive Director and Board to deliver the fundraising strategy and embed fundraising confidence and process across the team
-
Work with the team to develop Spotlight’s impact story and generate ideas about promoting Spotlight’s work, in line with our values
-
Track our fundraising efforts and maintain an effective overview of relationships through our Beacon CRM system
Person specification - essential criteria
-
A creative and proactive mindset, with the ability to take initiative and generate new opportunities
-
Proven ability to communicate effectively and persuasively, with strong oral, writing, presentation, relationship building and networking skills
-
Proven track record in developing and nurturing productive and long-term relationships with potential funders
-
Proven track record of meeting targets from a high-value fundraising programme (trusts and major donors)
-
Proven track record in researching and identifying new trust and major donor prospects, and developing effective cultivation, solicitation and stewardship plans
-
Experience of developing exciting pitches and high-quality funding proposals with narrative and financial reports
-
Collaborative and solutions-focused, with the ability to lead internal engagement in fundraising and grant management
-
Highly organised, with the ability to prioritise and meet deadlines and excellent attention to detail
-
IT proficiency, with the ability to maintain accurate and timely records using our Beacon CRM system
-
An understanding of due diligence in relation to donors and donations
-
A passion for fighting corruption
-
Eligibility to live and work in the UK
Person specification - desirable criteria
-
Ability to think strategically about fundraising and how it interacts with the overall organisation strategy
-
Experience of raising funds a field that is relevant or related to fighting corruption
-
Good financial literacy and understanding of project budgets and restricted / unrestricted funding
-
Experience of organising major donor cultivation events
Spotlight on Corruption is committed to fostering a diverse, inclusive, and equitable environment where all staff feel respected and valued. We conduct anonymous long-listing to help promote fairness and diversity. We encourage candidates from different backgrounds and experiences to apply, especially those from underrepresented groups. If you don't meet 100% of the qualifications but are excited about the role, we'd love to hear from you.
Working arrangements:
Two year contract with a view to making this a permanent role. Four days (28 hours) per week - with flexibility depending on the right candidate. 24 days of annual leave (pro rated from 30 for full-time roles) plus pro rated public holidays. Remote working from home required, with regular meetings - sometimes at short notice - in London. Flexible working available.
Responsible to: Head of Finance & Operations
Start date: As soon as possible
Applications should be made by way of a covering letter setting out suitability for the role set against the person specification, and a CV.
Short-listing will take place w/c 1st September.
We anticipate that interviews for short-listed candidates will take place via Zoom during w/c 15th September (first round) and in-person in London during w/c 22nd September (for those who progress to the second round).
Spotlight on Corruption shines a light on the UK’s role in corruption at home and abroad.
The client requests no contact from agencies or media sales.
Are you a skilled policy professional ready to take the lead on major policy initiatives and influence change at the highest levels? Do you combine policy expertise with the ability to inspire, motivate, and deliver results?
We have an exciting opportunity for a Policy Manager to lead a portfolio of work that shapes our influencing agenda across England, Wales and Northern Ireland. In this pivotal role, you will drive forward high-profile projects, developing policy that makes a tangible difference to the lives of people living with and affected by motor neurone disease (MND).
Working closely with colleagues in Campaigns and Public Affairs, you will ensure our voice and the voice of the MND Community is heard. You will identify and develop strong policy positions, engage with key decision-makers, and navigate health and social policy structures to achieve meaningful change. Your proactive, solutions-focused approach will help turn ideas into impact.
We're looking for someone confident in taking a position, inspiring a team, and influencing policy from concept through to delivery. This is an excellent opportunity for you to shape policy, build influential relationships, and deliver improvements that matter most to those living with and affected by MND.
Key Responsibilities:
- Lead the development of policy, research and analysis to strengthen the Association's position in key debates.
- Analyse public policy to identify barriers and develop practical solutions for campaigns, briefings and submissions.
- Write and oversee the production of high-quality policy papers, reports and speeches.
- Build and maintain strong relationships with policymakers, government, academics and other sector stakeholders.
- Co-ordinate updates on policy developments for internal teams and share information in accessible formats.
- Represent the Association at meetings, seminars and conferences.
- Line manage a team of three Policy Advisers, providing effective supervision and clear objectives.
- Organise policy-related consultations and events.
About You:
- Strong knowledge of UK political systems, including government departments, Westminster and devolved nations.
- Excellent communication, negotiation and influencing skills.
- Skilled in planning and managing multiple projects to tight deadlines.
- Proven track record in outcome-focused policy development and analysis.
- Confident in interpreting complex issues and presenting them clearly.
- Collaborative team player who can also work independently.
- Experience of managing staff or external consultants.
- Willingness to travel within the UK, with occasional evening or weekend work.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas
- Strong understanding of UK political systems, including government departments, Westminster and the devolved nations, with the ability to influence and engage effectively at all levels.
- Proven track record in outcome-focused research, policy analysis and policy development, supported by strong analytical and communication skills.
- Commitment to the vision and mission of the MND Association, with the ability to work collaboratively to deliver the Public Affairs and Campaigns Strategy.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
This is a rewarding opportunity for you to make a lasting impact and ensure the voices of those affected by MND are heard. If you are ready to take the next step in your career, we would love to hear from you.
The client requests no contact from agencies or media sales.
Operational Manager - IPS Grow
This is an exciting time to join the team! As of Spring 2026, the organisation will be delivering Fidelity Assessments and supporting IPS services with their SMART action plans as part of the DWP’s Connect to Work programme.
We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Assessors working across England and Wales.
This role will be part of a brand new team, working together to ensure that Connect to Work IPS services have the insights and plans needed to deliver the highest quality outcomes for IPS clients.
Position: Operational Manager - IPS Grow / England and Wales
Location: London/Hybrid
Hours: Full-time
Salary: £60,500
Contract: Permanent
Closing Date: 11:59pm Monday 25th August
Interview Dates: 30-minute Zoom interviews will take place on Thursday 4th September. Face to face interviews will take place on Monday 15th September at the office in London.
About the Role
We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Reviewers working across England and Wales. The focus of the role is to support and develop Reviewers to have impact by delivering high quality Fidelity Reviews and communities of practice, driving quality of IPS provision and performance of delivery partners across England and Wales.
You will work collaboratively with the broader team to coordinate resources to ensure that contract KPIs are met.
The Team
The IPS Connect to Work team will sit within the wider IPS Grow team. IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services across England and Wales. It is funded by NHS England (NHSE), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).
Key areas of responsibility include:
- Line management, coaching, and field mentoring of team
- Stakeholder engagement and delivery of targeted interventions to support IPS services to deliver better outcomes
- Work across IPS Grow and contribute to national objectives
About You
Skills, experience and qualifications we are looking for include:
- Managerial and leadership experience: Substantial experience managing teams and projects to successful delivery of performance expectations; leading by example and supporting the team to translate research into effective on the ground practice.
- Delivering tangible results in an IPS context: Previous background in an IPS leadership capacity; demonstrated ability to drive tangible improvements in outcomes for clients and work effectively with senior system stakeholders to unblock issues; deep understanding of the IPS model and how it applies in practice.
- Project management: Experience delivering complex projects against project plans, timelines and deliverables that are results focused.
- Data and IT: Strong IT and data analysis skills; ability to interpret and translate data meaningfully.
- Negotiation skills: Highly advanced negotiation and influencing skills and a willingness to tackle difficult conversations where needed to achieve the right results for services and clients.
- Collaborative approach: Skilled in building consensus and fostering cooperation with diverse groups.
- Workload management: Allocating and delegating tasks as necessary, able to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines.
About the Organisation
Join an ambitious not for profit organisation that helps to design, fund and scale better solutions to complex social problems, with a vision is a fairer world where together we unleash the potential of people and communities. This is done by working in partnership with local and national governments, funders, communities and the social sector to tackle complex and enduring social problems in the UK and across the world.
Skills include financial analysis, data and digital insight, outcomes-focused partnerships, strategy, research and design. Combining these specialisms in different ways to address specific social challenges. The organisation creates effective solutions that blend the expertise of communities and professionals to deliver better outcomes in issues such as homelessness, domestic abuse, children’s services, health, employment and skills.
Ready to make your own impact on these issues? Then come and join the team.
The multi-skilled team of over 120 people come from diverse backgrounds in the public, private and charity sectors, all sharing a passion for making change happen. The organisation provides a high-quality training and development programme in-house with great opportunities for career progression. They are a friendly and intellectually curious bunch, always up for a debate.
Equality, diversity and inclusion
We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.
The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions, which will allow you to express your ability.
Other roles you may have experience with could include IPS Grow Manager, IPS Grow Project Manager, IPS Grow Lead, IPS Grow Programme Manager, Project Manager, Programme Manager, Programme Coordinator. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Birth Companions is a charity that supports women experiencing multiple disadvantage during the perinatal period in the community in London and the southeast, and in prisons across the country.
Our work aims to improve the lives of mothers and babies by:
- improving the mental health and well-being of pregnant women and new mother
- enabling new mothers to give their babies the best possible start in life
- empowering women to fulfil their potential through engagement
- driving improvements in the local and national policy and practice that impacts on mothers and their babies.
By working towards these aims, we hope that all women who face disadvantage and inequality during this crucial point in their lives will have the support they need to give their baby the best possible start, and to fulfil their own potential, whatever their circumstances.
Birth Companions’ values have shaped the organisation’s approach from the outset and are still as important to us as ever. We are a women’s organisation built on feminist principles, delivering woman-to-woman support. Choice, empowerment and protecting women’s rights have always been central to the way we work. Through the work of our staff and trained volunteers we offer practical and emotional support before, during and after birth. We work in a woman-centred way that is trauma-informed, flexible and non-judgemental, basing our support on what a woman tells us she needs.
Work across our frontline services shows us what matters to women, and where things can and should be better in the care they receive from others. Based on these insights, we commission academic and peer-led research and direct the attention of local and national policy-makers, commissioners and service providers to what needs to change, and how. Everyone at Birth Companions plays a role in this. Communication and collaboration between our frontline practitioners, policy and engagement staff and the women in our Lived Experience Team means we are able to identify and monitor issues and themes and draw on learning in order to feed them into conversations with senior stakeholders across maternity, criminal justice, social services and immigration. In this way we ensure our policy and influencing work is rooted in the day-to-day experiences of women and what will make most difference to them and their babies.
The Criminal Justice Services Manager will manage and develop all aspects of Birth Companions’ criminal justice-based services and line-manage the criminal justice services Coordinators, (currently three staff members but this likely to increase as we expand our services).
They will develop and maintain strategic partnerships with other relevant agencies and ensure the successful delivery of services through internal monitoring and evaluation, external evaluation and the charity’s governance structures.
The Criminal Justice Services Manager will be responsible for contributing to the development and implementation of new prison and wider criminal justice system-based services through stakeholder engagement and service design where opportunities are identified.
The Criminal Justice Services Manager will also contribute to the policy, engagement and strategic work of the organisation where appropriate.
The client requests no contact from agencies or media sales.