ILC, the UK’s specialist think tank on the impact of longevity on society, and what happens next, is looking for a part-time Head of Operations (Maternity Cover) to be responsible for the daily operations of the organisation.

This is an exciting and diverse role for someone looking for a new year-long challenge. During the contract, you will be encouraged to identify and work on new operational projects that will enhance the organisation.

The ideal candidate will have experience of office management in a small organisation and will have the ability to work dynamically - moving between large long-term projects and short tasks under tight timeframes. You will join our dedicated Senior Management Team (SMT), leading on our general operations and seeking continuous improvement in line with our strategic goals. During the placement, you will have the opportunity to work on some new and exciting operations projects.

You will have experience developing and reinforcing processes and procedures and working with confidential data. Amongst a number of responsibilities, the post holder will service the ILC Board of Trustees, leading on the preparation of meeting papers and attending meetings, managing recruitment campaigns including working with the Director and line managers on job descriptions, recruitment packs, and drafting employment contracts.

You will be an accomplished people manager, able to lead and support the wider team. You will keep up to date with the latest government advice and directives - providing the organisation with appropriate guidance as we work through the current coronavirus pandemic. As we are a small team, you will have exposure to the whole organisation and will work closely with all members of the team from the SMT to the researchers, finance team and the events and communications team.

This is a unique opportunity to work for an established and respected London-based think tank where you will quickly be able to make your mark.

Read the full recruitment pack, including job description and information on how to apply, on the ILC website.

The Operations Manager is a pivotal role within the charity. Working closely with the Corporate Services Director the postholder will collaborate across the organisation to embed outstanding practice in the key disciplines of Property & Facilities Management, Procurement and Central Administration. The ethos of the Corporate Services directorate is very much to establish the best ways of working that enable other colleagues to achieve their objectives.

You will have a Facilities and Office management experience, with an awareness of health and safety requirements for workspaces, and the ability to oversee and co-ordinate our business continuity plans.

You must have experience of building, developing and managing supplier relationships (including managing outsourced services), ensuring development of clear briefs, value-for-money, achievement of results, compliance and commitment to our values and goals.

You should also have experience of leading, developing and managing a high-quality administrative support function with competing priorities, and of managing complex programmes of work and projects using structured project management techniques.

Blesma – The Limbless Veterans is the national charity and membership association for limbless serving and ex-service men and women and their dependants.  It exists to help its people to lead independent and fulfilling lives.

With a turnover of over £6M in 2019, Blesma continues to provide tailored advice and support to its members through a network of Support and Outreach officers.  

The Operations Director leads a high-performing team that delivers efficient, effective and sustainable fundraising, our communications strategy and an activities programme that has gone from strength to strength over recent years.

The Fundraising department sustains the Association through individual, corporate, legacy and regional fundraising as well as grants, sponsorship, direct marketing and fundraising events.  The Communications team reaches a variety of internal and external audiences through the Blesma magazine, regular bulletins, a popular website and coverage on both social and conventional media.  Our Member Activities programme varies from extreme endurance events, through sporting and challenge expeditions to social activities for families. As a charity, we are committed to ensuring that every penny we receive is spent wisely and this forms the foundation of our commitment to the donors who support our work.

We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. Blesma encourages a culture where people can be themselves and be valued for their strengths.

How to apply

For an informal conversation about the role, please contact our recruitment partner, Simon Lloyd, Director, NFP

Application is by way of CV and a Supporting Statement.

Closing date: Monday 26th October

First interviews: W/B 2nd November

Final Interviews: W/B 9th November

Operations Director

Job Title: Operations Director Reports to: Chair of the board of Trustees

Budget Spend in line with budget and report on variances

No of direct reports: 4 (with 20 indirect plus volunteers)

Location The Rainbow Centre, Fareham

Job Purpose

Provide the organisation with clear leadership to deliver the mission, vision and values of

the Rainbow Centre for and behalf of its service users. Communicate effectively between

the board and operational staff. Develop a culture where innovation and creativity flourish

and where accountability and deliverance can be demonstrated in operational outputs.

The Board delegates responsibility for management and day to day operations to the

Operations Director who has the authority to carry out these responsibilities, in accordance

with the direction and policies established by the Board. This person provides direction and

enables the Board to carry out its governance functions

Responsibilities & Duties

Leadership and Management

Lead in the development and implementation of the Centre’s strategic vision and business / fundraising plans

§ Cascade vision and values throughout the organisation

§ To provide leadership and support to members of the management team

§ To ensure the effectiveness of the management team and offer interventions for

skills development

§ To set business priorities and ensure effective implementation through the

management team

§ Embed the Board’s governance and due diligence processes within the

organisation

§ Maintain OFSTED standards and plan for any improvements

§ Identify problems and opportunities and formulates strategies to deal with them

Financial Management · To organise, prepare and obtain agreement to the annual budget that supports the business plan · To report to the Board actual performance against budget and recommend actions required to maintain the Chamber’s financial health in response to any variations from budget · Contribute to discussions regarding plan and budget; with working knowledge of the key financial drivers of the charity Fundraising / Public Relations and promotion of Centre · To raise the profile of the community within the local business community through networking, events and other opportunities · To regularly meet and canvass new and existing donors and supporters · Develop effective relationships with corporate charitable decision makers · To build and maintain positive relationships and communication with the media · Ensure appropriate interactions take place with other interested parties (local councils, voluntary sector organisations, parents, centre users) Operational/ Compliance · To operate effective delegation within the organisation structure whilst maintaining overall accountability · To maintain a stable and effective organisational structure and ensure it is communicated to staff, and any other relevant stakeholders · Keep informed of developments in legislation and best practises and ensure that processes are in place to assure legal compliance and proper conduct of year end audit. Staff Management · To develop a culture of high performance and accountability and adhere to best practice HR policies and procedures · Develop creative strategies in ensuring recruitment and retention of staff · Undertake annual performance management process to align staff performance to the Centre’s vision and goals · Developing an adaptable and flexible workforce able to respond to the changing needs of our users · Encourage team focused team activities to fully engage staff in delivering service to users · Promote staff welfare, fairness at work, diversity and inclusion Board of Trustees · Attend Board meetings and Annual General Meeting · Brief and support staff who may be required to attend from time to time · Prepare trustee reports in a timely manner as requested; along with any further information for discussion at board meetings · Offer solutions, alternatives and costings for identified issues where appropriate; and undertake research, benchmarking and analysis of data as required.

Person Specification

· Demonstrate a proven commitment to delivering organisational, goals, objectives, vision and values

· Proven track record of business growth

· Working knowledge of business finance

· Empathy with the Centre’s goals and values

· Commitment to developing long terms aims of centre due to interest in conductive education and belief in its value to those with neurological conditions

· Previous experience of leading a charity is desireable but not essential

· Extensive staff management experience

· Fundraising experience

· Relationship management

The Head of Operations will oversee the day-to-day running of the operational arm of Reprieve and assist with the international operations of Reprieve’s sister organisation, Reprieve US. 

They will be responsible for assisting with planning, implementing, overseeing, and evaluating the systems, processes and relationships that enable caseworkers, Fellows, and consultants to do the challenging work that they do as efficiently, safely and effectively as possible. They will help devise creative solutions that build a flexible and supportive environment in which staff can carry out their work.

The Head of Operations will work closely with and supervise the work of the Operations Officer and the International Operations and Finance Officer. Reporting to the Director of Operations, they will provide support to the Executive Director and Deputy Directors who make up the Senior Management Team, as well as broader staff, Fellows and consultants who are part of the Casework Team at Reprieve. 

You will be someone whom colleagues and external stakeholders feel confident to approach with questions about human resources, trip planning logistics and security, third party relationships, insurance, cybersecurity and information technology infrastructure, and much more. Even if you don’t always know the answer, you will be capable of proactively obtaining it from the Senior Management Team, one of our many pro bono partners, partner organisations, contractors, regulatory bodies, and friendly experts.

You are a positive person with a can do attitude, a minimum of three years of operations or project management experience, experience of managing or supervising individuals and teams, a great ability to multitask, a willingness to muck in on all tasks big and small, humility and a passion for ensuring the efficient running and continuous improvement of Reprieve’s operations.

This is an office-based role, however given current restrictions as a result of the coronavirus you may be required to work from home in line with government advice. The situation will remain under review and we will continue to be guided by government advice in these uncertain times. You will also be available outside of office hours in the event of an emergency, for example an urgent travel or security situation affecting our personnel.

For full details please see the job description.

We are looking to appoint a highly motivated individual to lead and develop this well-established and highly respected local charity situated in North Nottinghamshire. The ideal candidate will possess excellent communication skills, have a management background, be passionate, creative and committed to the work of the charity.  Recently the charity has completed a major build and refurbishment project at the Hospice. This now presents a unique and exciting opportunity for the successful candidate to work with the board to develop the role of the charity to meet the challenges ahead and support the provision of palliative care for the future.

Main purpose of the role:

• To lead the charity with innovation, motivation and inspiration

• To achieve the strategic objectives and business plan set by the board of trustees.

• Work closely with all stakeholders to develop and deliver excellence in all aspects of the work of the charity

• Promote and enhance the values and reputation of the charity within the community

• Ensure that the charity fulfils its legal, statutory and regulatory responsibility

Principal duties and responsibilities

• Work closely with the board of trustees to develop and deliver the operating strategy and business objectives in order to manage the charity effectively.

• Positively lead and manage fund raising and social media opportunities raising the profile of the charity within the community

• Lead, manage and develop the team of staff and volunteers.

• Prepare and deliver the financial and legal objectives of the charity

• Effectively liaise with stakeholders in all aspects of the work of the charity.

• Manage the estate of the charity, including the hospice building, shops and office

The role is about being a visible part of the day to day running of the charity, getting involved, supporting the staff and volunteers and making a difference. 

Bassetlaw Hospice is committed to promoting equality and diversity within the organisation.

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

​

Role description:

We are looking for an enthusiastic and self-motivated Operations Manager who has attention to detail and great project management skills.  Managing and ensuring our IT, HR, Database functions run well and ensuring all aspects or reporting are readily available to staff and Trustees. The post holder would be expected to work from the office and during COVID from home as agreed. The role will also include the supervising of IT Administrator and relationship building and development with our church partners and key stakeholders.

Main role responsibilities

Office Management

• Ensuring the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff.
• Organising meetings and managing databases
• Booking transport and accommodation
• Organising charity events or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints and queries
• Preparing letters, presentations and reports (Annual Report, Board Reports, NOMR)
• Supervising and monitoring the work of administrative staff
• Managing office budgets
• liaising with staff, suppliers and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• Organising induction programmes for new employees
• Ensuring that all policies are updated on our board circle
• Ensure the health and safety of Oxhill Hub.
• Using a range of software packages
• Attending meetings with senior management
• Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on.
• Oxhill Hub Bookings (“meet & greet”).
• Designated Safeguarding Officer (Training to be provided).

Operations (with Support of IT Administrator)

• Maintaining all databases, files and ensuring all operations run smoothly.
• Ensure inter-department integration flows
• Monitor and manage the integrity of our IT (for example Microsoft Office, Office 365, Zoho Expenses, Donor Perfect) and also be our Data Controller (GDPR complaints/queries go to) - Sage Accounts will be monitored by the CEO)
• Ensuring Office 365 user security, permissions at top level are accurate to allow correct and appropriate visibility, as is necessary and in compliance with GDPR
• Manage IT contracts
• Investigating new IT initiatives that enhance the charities work and supporting all departments to utilize well
• Collation and production of all KPIs for the board, monthly reports from all departments and annual report
• Become proficient in Donor Perfect (DP) & Weblink forms layout management to ensure all relevant information is captured correctly that affects all departments hearing and assisting staff to achieve best utilization of DP
• Design and setup appropriate reporting as required by departments in Donor Perfect
• Ultimate responsibility for HR overall compliance and current legislation
• Maintain and Manage a robust “Help” arm for staff
• Regularly monitor and review the quality of our provision;
• Undertake administrative tasks, maintain effective recording systems and respond to queries;
• Act as an advocate for young people's interests;
• Train other Hub leaders and volunteers in churches, community groups and schools around best practice and our YLP Model.
• Other tasks as your line manager requests
• Grants & Partner bids applications submission & monitoring / coordination.

Initially, with the currently COVID19 restrictions, this role will be home-based. Nevertheless, applicants must live in travelling distance from our office in Oxhill.

In the light of our Christian ethos and purpose, we reserve the right to recruit Christians where there is a genuine occupational requirement (GOR) to do so.

This is new role arising as a consequence of a re-organisation designed to maximise the number of people who can be supported using the current resources and as such this role provides an exciting opportunity to be part of the expansion in the scope of services in line with the strategic objectives.

The two charities, TaxAid and Tax Help for Older People provide support to people with tax problems when they cannot get the help they need from HMRC and cannot afford professional services.  They help over 17000 people a year delivering advice on several helplines or by email and following up more complex cases by casework undertaken by both staff and volunteers.  Those helped are on low incomes or otherwise vulnerable and are often disadvantaged by literacy or numeracy issues, mental or physical health issues, or are experiencing a family crisis or homelessness.  Often they have tax debt as a consequence of not being engaged with HMRC for a number of years or older taxpayers may be experiencing a bereavement or change in circumstances.

This is a challenging opportunity for an experienced leader who has strong interpersonal skills and is able to support and motivate staff as well as develop relationships with external stakeholders as the charity expands it services and seeks to develop relationships with new corporate partners.

The ideal candidate will have call centre management experience as a key element of this role is to have management responsibility for the helplines operated at the charities.  In addition project management experience would be useful.

This is a joint role across two charities, with an office in both  London and Bridport, Dorset.  The role can be undertaken at either location or can be home based.

To apply please send your CV and a covering letter. 

Closing date: 11.30pm on 21st October 2020

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

THE ROLE:
We are recruiting for an Operations Manager who will be responsible for overseeing all aspects of the charity's service delivery to clients, primarily carers of all ages but also people with care needs.

The post holder will work with service leads and coordinators to ensure services deliver quality and positive outcomes for service users and meet contract and funder requirements.

The successful applicant will identify and oversee the delivery of cross-organisational strategies, programmes and projects to improve service quality and/or efficiency. You will develop medium- and long-term plans as required to maintain and sustain services including through funding transitions and/or to address unmet need.

Areas of responsibility include:

- Staff and Resource Management
- Contract and Performance Management
- Relationship Management
- Service and Business Development
- Risk and Safeguarding
- Representing the Organisation

ABOUT YOU:
You'll be a confident and articulate communicator with strong interpersonal skills and the ability to deal sensitively and effectively, both verbally and in writing with a wide range of people.

Able to work effectively under pressure, prioritise workloads and activities and deal with conflicting demands and interests in an organised, methodical, supportive and empathetic manner.

If you want the opportunity to make your mark, then we are the non-profit organisation for you.

OUR WISH LIST:
Minimum 5 years direct experience of operational management/service delivery in a social care, health & wellbeing, family support, advice or related service providing organisation.

An understanding of and sensitivity to the needs and difficulties faced by all carers affected by a caring role.
Knowledge of safeguarding of children and vulnerable adults and the regulatory framework that supports this requirement.

Full understanding of budgets and financial monitoring, including ability to analyse and interpret financial data
Experience of managing, delivering against and reporting for statutory contracts or funding agreements of £100K+ per annum.

Demonstrable experience of developing and managing strategic relationships.

Comfortable working in a digital environment

A passion for making a difference

To download a full description follow the link or visit our website. 

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services Work and Health Programme Job Entry: Targeted Support (WHP/JETS) and are looking for an Operations Manager.

Reporting directly to the Director of Programme, the role will be aimed at supporting the performance of the expanded Work and Health Programme Job Entry: Targeted Support (WHP/JETS). The role will ensure all operational delivery is operated safely, efficiently and achieves or exceeds performance expectations.

You will lead the regional delivery of services, supporting people to change their lives positively through finding work. Our staff strive to make an impact by looking for new and innovative ways to motivate people who are disadvantaged in the job market. They deploy out-of-the box thinking to provide personalised support to help people take control over their lives.

To stand out, you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others.

This role is ideal for a person with a background in management, budgeting and delivery of continuous improvement. Working with key stakeholders, the successful individual would have a proven track record of achieving objectives through strong relationship management. A solution focussed approach, which enables risks and issues to be minimised is ideal, as is the ability to make decisions based on analytical assumptions.

This is a complex and challenging operations management role, which requires strong management and contract delivery skills. You will have responsibility for the efficient, effective and evidence based delivery of excellent performance in all services, measured against contractual requirements.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within their geographical area, and be able to maintain an up-to-date working knowledge of the benefit system and entitlements.

You will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary.
• Enhanced Pension Scheme after 6 months.
• Life Assurance x 3 of your salary.
• Enhanced annual leave.

The post holder will work closely with the Director in managing the operations of the Baobab Centre including responsibility for maintaining and generating income, leading the financial management of the organisation and managing Human Resources, Health and Safety and all operations in relation to the smooth running of the Centre. We’re looking for an exceptional candidate who can commit to working with a very diverse group of young people (including some very troubled young people) and staff as a senior member of staff and who has particular strengths in relation to developing strong, warm and open relationships with all members of the Community.

Hours: Full time (35 hours per week)

Key relationships: Director, all staff and volunteers, Baobab young people, Trustees, Consultant Fundraiser, Management Accountant

Responsible for: Administrators x 3 (Fundraising, Finance, Clinical), Fundraising Officer, Office volunteers

Responsible to: Director

Key Responsibilities of this Role:

1. Lead the Financial Management of Baobab including developing budgets, working with the management accountant to produce accurate management accounts, and convening a regular meeting of the finance committee.
2. Lead in the Management and Operationalising of Baobab Fundraising and the relationships with Trusts and Major Donors in collaboration with Director and Fund-Raising Team.
3. Ensuring Baobab is a friendly, functional, warm and safe place to be through good management of the premises where Baobab is based.
4. Responsibility for all elements of Health and Safety for staff and young people.
5. Responsibility for Human Resource functions.
6. Manage all organisational systems including online filing systems and ensuring they are easily accessible and well-functioning for all staff (Some clinical staff will need support in accessing and using the online record system).

Please see full Job Description and Specification in the link below. To apply by filling in our Application Form and returning it to us by middnight on Sunday 4th October 2020.

Could you thrive working in a start-up phase? Do you have a global mindset?

Prospectus is delighted to be working with a progressive and proactive foundation that aims to tackle the global climate emergency. They are looking for their new Operations Associate to play a pivotal role in building out systems, structure and approaches to maintain impact at scale. Our client is committed to being a diverse and inclusive place of work and welcomes applications from all backgrounds.

The Operations Associate will work closely with the COO, Co-Directors and key support teams from the parent company to understand and develop a robust architecture to support an ambitious grants portfolio. To achieve success they will work across grants systems, finance and reporting, contracts and legal and ensure that there are lower barriers to the free movement of funds to the world changing initiatives they support. They will work to improve the grant cycle, increasing efficiencies in how information is tracked and reported for Finance at the same time as providing reassurance and process to the oversight of contracts and compliance with obligations such as GDPR. The role does not require a Finance or Legal professional, more someone who can facilitate the smooth workings of a rapidly growing organisation, both at the strategic and day to day levels.

The right candidate will be comfortable working in a shallow hierarchy, taking responsibility for their areas but thriving in the support of others as the organisation starts up. With an exemplary track record of working in Operations, they will have demonstrable technical skills spanning finance or grants management, data and databases and outstanding attention to detail for the contract review. The post requires not just incredible organisational skills, but the ability to work in ambiguity and create positive improvements to structure and ways of working. The organisation is looking for someone with a global mindset with a strong empathy to what a valuable role this will be in facilitating their objective of tackling the global climate emergency.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply.