Operations jobs

Call for expression of interest 

Title: Review and Development of NTDs Master Plan Consultancy 

Fee: To be negotiated 

Location: Accra, Ghana 

Consultancy length: 4 months 

About the role 

NTD Master plans are essential components for effective planning and implementation of sustainable NTD programmes. It provides programme goals, objectives, and a 3–5-year strategy based on extensive situation analysis and addresses all components of the NTD programmes relevant to the country. It enhances synergies among various NTD initiatives such as Lymphatic Filariasis Elimination (LFE). It also provides the basis for integrated or linked NTD project plans and includes costing and financing requirements for effective NTD programme performance. The current NTD Master Plan elapses at the end of this year, 2025. There is therefore an urgent need to develop a new plan for use in the next five years, 2026-2030.  

As the consultant, you will be responsible for reviewing Ghana's existing NTD Master Plan (2021–2025), assess its implementation progress, achievements, and challenges, incorporating stakeholder consultations to align national priorities, best practices, and lessons learned. Based on this assessment, a five-year strategic Master Plan will be developed, outlining a clear intervention strategy, budget allocations, and implementation frameworks. Additionally, the plan will identify funding gaps and propose sustainable financing mechanisms to strengthen NTD elimination efforts while enhancing monitoring and evaluation frameworks to effectively track program impact and effectiveness. 

Scope of work 

• Desk review of national policies, NTD reports, previous Master Plans, and relevant global health strategies. 

• Stakeholder engagement with key actors, including government officials and Agencies, healthcare professionals, donors, CSOs, NGOs, research institutions, persons affected with NTDS, affected Communities etc.    

• Situation analysis of the current NTD burden, intervention effectiveness, and financing trends in Ghana vis-à-vis other sector programmes.    

• Drafting and validation of the newly costed NTD Master Plan, incorporating feedback from stakeholders. 

• Review the current NTDs Master plan against the Health system strengthening (HSS) framework and identify gaps needed for inclusion in the new plan. 

• Development of a comprehensive integrated monitoring evaluation and control plan to assess NTDs activities implementation in Ghana.   

• Development of policy recommendations to enhance NTD program coordination and funding sustainability.    

• Facilitation of validation workshops to ensure consensus on the final Master Plan. 

Deliverables 

• Situational Analysis Report detailing the progress, challenges, and gaps in previous NTD strategies.    

• Stakeholder Consultation Summary capturing insights and recommendations from key actors.    

• Draft NTD Master Plan (2025–2030) for review, validation, and refinement.    

• Finalized Master Plan Document outlining strategic priorities, intervention approaches, and financial projections.    

• Executive Summary & Policy Brief for high-level decision-makers and funding agencies.    

• Dissemination of findings through stakeholder engagement workshop.   

• Submission of Finalized report to Ghana Health Service NTDs Program and Sightsavers.   

Skills and Experience 

As the successful candidate you will have equivalent experience or a degree in Public Health, Epidemiology, Health Policy, or related fields. Have extensive experience in strategic Plan development and must have completed a similar assignment within the NTDs sector. 

Further requirements include: 

• Proven experience in NTD program development, policy analysis, and health systems strengthening.    

• Strong expertise in disease surveillance, strategic planning, and stakeholder engagement.    

• Familiarity with WHO guidelines, global NTD frameworks, and health financing mechanisms.    

• Excellent analytical, report-writing, and facilitation skills to support the development of a comprehensive Master Plan.    

• Must be based in Ghana with vast experience in the context of Ghana health Service systems.   

This is a highly varied and involved consultancy position, and the above is not an exhaustive list of duties or required professional skills. Please see the Terms of Reference (ToR) for full details. 

Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit. 

Next Steps 

To apply for this exciting new opportunity, please submit an application via our recruitment portal by completing the online Expression of Interest form (EOI), where you will give your technical proposal outlining the methodology, work plan, and approach for reviewing and developing the Master Plan (within the section ‘addressing the requirements’). You will also be asked to include your financial proposal within section 3 ‘Costs’. 

You will also need to upload your/your teams CVs, and any examples of previous work showcasing experience in similar consultancies, strategic health planning, or policy development. 

Closing date: 13 July 2025 

As a global equal opportunities employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply. 

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls. 

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support. SANE also promotes and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the role:

We are looking for a compassionate and committed Youth Support and Project Officer to join our SANEline Services team with a dedicated focus on supporting young people affected by mental health.
 

In this role you will;

- Deliver emotional support and to both adults and young people

- Shape and lead on a youth helpline and/or written service

- Liaise with external agencies and services

- Help build and shape youth focused services at SANE

You will bring;

- Experience of supporting young people with mental health needs ideally in complex situations

- Strong safeguarding knowledge

- A trauma informed, empathetic and resilient approach to support

- The ability to build trust and rapport with young people and families

Salary: £30,000-32,000 per annum, depending on experience

What can you expect?

- To work within SANE’s framework, including regular check-ins, debriefs. To receive training specific to your role and the wider SANEline services.

- To become part of an established and diverse team.

- To gain exposure to a wide range of mental health problems.

- To gain valuable practical experience in providing emotional support to both adults and young people.

- A culture where team members support and learn from each other.

- A warm supportive and encouraging environment.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday 23rd July 2025 – early applications encouraged
 

To apply: Please complete your application before the closing date, addressing all areas on the job description and person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

The Training Coordinator plays a key role in supporting delivery of training for the Award network.
Working closely with internal teams and external partners, the Coordinator ensures training content is
relevant, accessible, and effectively delivered across various platforms.

Key Responsibilities

• Assist in the development, scheduling, and coordination of the organisation’s training offer to our various operators.
• Coordinate logistics for instructor-led online workshops including setting the schedule, identifying and preparing trainers and Foundation Representatives.
• Ensuring learning related operational procedures are understood and implemented across training.
• Provide administrative support to our Global Training Panel, including communications,
• scheduling, and tracking participation.
• Assist in sharing and promoting training content through established communication channels.
• Collect and compile feedback from training participants to support continuous improvement.
• Upload and maintain training content on the delivery platform in collaboration with the Digital Programmes team.
• Help track and report on training participation, outcomes, and budget utilisation as required.
• Maintain records of training sessions, attendance, and evaluation results.
• Use translation software to maintain and update translated materials as required.
• Use course creation software to maintain, update and create content as required.
• Coordinate training for our Global Training Panel and Operator trainers through the Trainer
• Development pathway.
• Assist with coordinating executive training programmes.
• Build effective working relationships with staff, volunteers, and partners to support a culture of learning and capacity development.
• Contribute to the ongoing improvement of training processes and documentation.
• Perform other related duties as needed to support the success of training initiatives and the broader goals of the organisation.

This new role is an exciting opportunity to further develop robust and proportionate approaches to managing security and travel risk across our global operations. The postholder will act as the expert within the organisation on this topic, developing and implementing new tools globally to support colleagues in managing security and risk as our programme portfolio grows. Acting as Chair of the Security Review Group, the role will play a pivotal role in organisation wide security and risk management.

Criteria

In order to excel in this role, you will have significant experience of managing security risk in an NGO environment at a global level, communicating clearly to staff at different levels and influencing senior stakeholders. Awareness of global developments in current political and security trends is crucial, ensuring that Brooke’s security policies, travel risk frameworks and crisis management plans are addressing the needs and aspirations of the organisation, whilst applying best practice from within the sector.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

If this is something that interest you, we would love to hear from you.

Interview dates: 

• 1st round interview – 23-24 July
• 2nd round interviews - 31 July

1. About Chance to Shine

We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.

It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.

Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.

2. Purpose of the Role

We are looking for a full time (37.5hrs per week) Executive and Office Assistant to support the Finance and Resources team at Chance to Shine. The Finance and Resources team provide day to day support to all departments in the charity and trading subsidiary, Chance to Shine Enterprises Ltd, around finance, office, governance, HR and general administration. The role is expected to be largely in person in our central London office.

3. Key Responsibilities

The Executive and Office Assistant’s responsibilities are in three areas:

Office Administration:

· Act as ‘front of house’ for visitors and guests and be first point of contact for telephone enquiries and ensure the office space is fully operational.

· Monitor the charity inbox and respond to general enquiries.

· Oversee and monitor the Office and Administration budget.

· Liaise with the office landlord, regarding the general office space, car-parking, meeting rooms and staff access. 

· Help manage offsite storage space.

· Administer IT support processes, first point of contact for IT support issues and managing IT supplier contracts; and administering staff IT requirements.

· Maintain up to date shared document area on sharepoint.

· Act as Health and Safety Officer responsible for all Health and Safety matters, and attend training as necessary.

Executive Support

· Support the CEO and Senior Management Team (SMT) on organising and following up internal meetings, Board meetings and company wide initiatives.

· Provide governance support to the CEO, Director of Finance and Resources and Trustees.

· Take the minutes/key actions of Board and Committee meetings.

· Support on the onboarding and induction of new Trustees.

· Maintain Trustees’ register of interest.

· Deliver ad hoc administrative support for the CEO and Finance & Resources Department.

· Ad hoc support at Chance to Shine events, such as fundraisers, media events and competitions.

HR Support

· Administrative support to the HR Manager for HR processes, including drafting letters, maintaining employee records and recruitment processes.

· Support the induction of new employees to CTS.

· Support the HR Manager with administering staff benefits, organisational training and annual appraisal process.

4. Key relationships

The job holder will liaise with:

· Director of Finance and Resources

· CEO

· Senior Management Team

· HR Manager

· Trustees

· External contractors, landlords, volunteers and suppliers

· Operations, Fundraising, Communications & Digital and Impact & Evaluation teams

5. Skills, knowledge & personal competencies

The job holder should be able to demonstrate the following:

• Excellent IT skills: knowledge and experience of using MS Office 365 and in particular Outlook and Teams
• Strong administrative skills and attention to detail
• Able to plan and prioritise and work under pressure
• Excellent written and verbal communication skills
• Understands the importance of confidentiality
• Able to work on own initiative-confident/self-starter/finisher
• An effective and enthusiastic team player
• Approachable, easy-going and helpful team member
• Willingness to learn with a can do attitude
• Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, trusted, inclusive and fun

6. Experience & qualifications

Essential:

• Minimum of one year’s experience in a high volume, fast paced administrative role in a similar sized organisation
• Experience of working in customer facing role
• Experience in working in a small team with demonstrable flexibility and adaptability to support team deliverables

Desirable:

• Experience in an office or executive support role
• Knowledge of Health and Safety regulations or a willingness to train
• Experience working in a charity
• Experience in taking meeting minutes

Senior Analyst 
Permanent appointment
Full time (34.5 hours)
Location: Hybrid/London
Salary Range: £48,000 - £53,000 per annum  

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
 
You will be using your analytical skills and commercial experience to help Macmillan reach everybody who needs our help, deliver the best possible services and support our fundraising. You’ll work closely with colleagues in Insight and Performance and across the organisation to understand the needs and questions of the organisation and deliver analysis to optimise and improve our marketing, service performance and fundraising. 

About you

The successful candidate will demonstrate the following skills and experience: 

• Strong analytical skills, ideally including experience with SQL and Python to work with data and develop analytical models.  
• Experience of using analysis to drive efficiencies and value across a range of areas – ideally including marketing, fundraising or service operations.  
• A track record of finding opportunities to utilise analysis, models or AI techniques to deliver value, supporting organisational objectives.  
• Comfortable working with a wide range of stakeholders and explaining complex data and analytical techniques to a non-technical audience; able to draw out the key questions that need to be answered and identify where the value of analysis sits.  
• Experience of working with complex data environments with varying data quality and able to deliver reliable outcomes from these. 

 In return, we offer a range of benefits including: 

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days.  
• Pension matched up to 7.5%. 
• 120+ learning and development offers, with access to external professional qualifications. 
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm. 
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more. 

 Recruitment Process 
 
Application deadline: 23:59 on the 10 July 2025.

Interview: w/c 14 July 2025.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.  

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people. 

All of us at The Talent Foundry (TTF) believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

For 16 years, we've been bridging the gap between school and work and improving social mobility for young people in underserved schools.

Educational inequalities are vast, and the widening disadvantage gap is diminishing social mobility progress. We work with amazing partners across the rail industry, financial services, professional services, technology companies and healthcare to deliver free, industry-focused, skills workshops to enhance opportunities for young people (aged 9-18+).

Each year we support 60,000 young people thanks to our transformational industry partnerships and their volunteers’ engagement across lightbulb moments in schools, through to intensive connections with employers.

Everyone on our team is:

• Passionate about the charity's vision to improve social mobility
• Motivated by team success 
• Proactive in getting things done 

The values of ambition, inquisitiveness, and inclusivity and equity guide us in everything we do.

The Programme Manager role

Due to the continued expansion and sustainability of our programmes, we are seeking a new team member to support our next period of growth into the 2025-2026 academic year.

You will be a consumate account manager to support our skills and employability programmes designed in partnership with industry. You will work collaboratively with our corporate and industry partners to support teachers and students in schools and further education institutions access a range of TTF educational programmes.

What you will be doing

• Management of multiple projects and events
• Team management to deliver programmes (proven experience of line managing direct reports)
• Building exceptional relationships with partners, teachers and volunteers
• Use systems and administrative processes
• Evaluation and reporting

To succeed in this role you will be an individual who thrives in a fast-paced working environment, be highly organised, a professional communicator, and not be fazed when you need to adapt your plans to meet schools’ needs (you will always have a plan B).

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure days)
• Training budget

If you join our team, you can expect to receive feedback like this from our former students: 

"I just wanted to say a big thank you for your help. Without networking with you I would not have been so prepared for the interview. If it wasn't for Powering Potential all those years ago I would not have developed into the person I am today. So for that, I thank you." 

*Hybrid working

This is a hybrid role. You will be working from home and will join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance and to be able to attend our team days in London. You can read more about our approach to hybrid working on our website. 

We take safeguarding seriously, please note for safer recruitment purposes, all applications must clearly state continuous work history for the last 10 years, or since leaving full time education. It is ok to have employment gaps on your CV, please provide a note to explain these. Any CVs without full history (including start and finish months and years) will not be considered. 

To read the full job information pack, download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for which include: 

• Account management - working with funders and balancing priorities, objectives and deadlines
• Project delivery - operational, event and logistics management
• Staff management

We receive a very high number of applications for our vacancies, please make sure you read the application pack before applying to ensure your skills and experience match the person specification. 

Using AI in your application 

Robots need not apply. Human skills and authenticity is incredibly important in the work we do with young people. We want to hear your voice and personality in your application. AI is a tool, not a shortcut. This means not asking AI to do the work for you, or copying and pasting answers, as this limits the way you can showcase your personal experiences and strengths. AI doesn't know you or your work history, so use sparingly. 

The best way to learn about our work is from our website, not AI. We receive many applications generated by AI platforms which often include incorrect information about our charity - providing incorrect or misinformation may mean we discount your application. 

Safeguarding: We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.

Venn Group are delighted to be working with a leading foster care charity to recruit for a HR Advisor on a permanent basis. This role will predominately manage the employee relations function and will provide extensive support to internal stakeholders. The role will also involve providing generalist HR support across policy, operations and payroll.

Key responsibilities of the role:

• To act as referral point of contact for all HR matters to line managers 
• Providing a professional and efficient HR service specifically on disciplinary, capability & grievances, application of terms and conditions of employment, absence management, HR policies and procedures, employment law and pay and benefits
• To play a key role in assisting with employee relations issues and managing casework
• To provide advice, support and guidance to staff on all employment issues
• Manage employee relations case load, reviewing investigation reports whilst adhering at all times to company policy and legal parameters
• To assist in preparation of cases for appeal, hearing panels and employment tribunals
• Keep up to date with employment and pensions legislation and case law decision and advice on compliance and risk issues emerging from these
• Support the Managers in both long term and short term intermittent absence
• Support with the annual salary review, evaluation, benchmarking and proposals for salary adjustments and exceptional payments
• To oversee sickness absence capability hearings in liaison with the relevant Manager / Senior Manager

Ideal candidate profile:

• CIPD Level 5 or equivalent qualification (desirable)
• Proven experience in generalist HR roles with a solid understanding of UK employment law and diversity and inclusion practices
• Strong written communication and interpersonal abilities to build relationships and produce professional documentation

Agency reference number: J89362

Duration: Permanent

Salary: £40,000 per annum

Working hours: Full time

Working pattern: Hybrid Working

Start date: ASAP

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Human Resource Manager
Location: Remote-first, with occasional travel to London
Salary: £35,000–£40,000 FTE
Hours: Full-time (35hrs) or Part-time (28hrs), flexible within core hours
Contract: Permanent

Are you a people-first HR professional who thrives in a purpose-driven environment?
MLC Partners are exclusively recruiting for a dynamic HR Manager to join a small charitable organisation making a big difference in people’s quality of life. If you're passionate about creating inclusive workplaces, influencing positive culture, and supporting staff to thrive — this could be the role for you.

About the Role:

As HR Manager, you’ll be the go-to person for all things people-related, working closely with their Head of Finance & People. You’ll lead on HR operations, manage the employee lifecycle, drive policy improvements, and help shape their People and Culture strategy.

You’ll also play a key role in:

• Supporting managers and staff with clear, proactive HR guidance
• Maintaining and improving our HR systems and processes
• Leading on internal communications and coordinating staff engagement days
• Embedding inclusive practices and wellbeing initiatives
• Ensuring legal compliance across HR and Health & Safety

About you:

• CIPD Level 5 qualified, or Level 3 with extensive HR experience
• An experienced generalist with 3+ years in HR, ideally within the charity sector
• Skilled in employment law, policy development, and people management
• Tech-savvy, especially with HR systems and Microsoft Office tools
• A proactive, organised, and empathetic communicator

Highlighted benefits:

• 23 days annual leave + 8 bank holidays (rising annually for up to 5 years)
• Flexible working within core hours (8am–6pm) to fit your life
• Dedicated L&D budget for personal and team development – including conferences, training, apprenticeships, and internal/external events
• A Core L&D programme plus in-progress individual learning plans

If the above role is of interest, please apply now with your most recent CV and a brief cover letter addressing your relevant experience to the position. Alternatively, please reach out to Annabelle at MLC Partners to confidentially discuss your search and the role further.
Deadline for applications: Mon, 14th July 2025

Salary: £36,910 - £44,160 per annum, dependent on experience, plus excellent benefits package

Hours: 35 per week

Contract: Permanent

Based: Home based with some travel to services required (estimated to be 1-2 days per month)

Ref: 1566

Cranstoun is a social justice and harm reduction charity, working in the areas of substance use, domestic abuse, criminal justice, housing and young people. We deliver world-class services that rebuild lives. We’ve been making a difference since 1969 by combining our expertise with new, innovative approaches, and putting people at the heart of everything we do.

The Bid Writer will work in our Business Development Team, planning, developing and writing high quality bid submissions that convey the organisation’s mission, values and expertise to commissioners and funders.

You will be responsible for coordinating strong tender submissions, resulting in successful outcomes. You will help ensure Cranstoun retains all existing contracts and wins new business, in line with the organisation’s strategic plans and targets for growth.

Within this role, you will work collaboratively with a variety of internal stakeholders, using exceptional writing and interpersonal skills to capture and convey Cranstoun’s approach to delivering services across a variety of areas.

We are seeking a confident self-starter, with demonstrable experience of high quality writing and clear evidence of successful outcomes in a business development context (70% success rate). The successful candidate will welcome the opportunity to tackle challenges and adopt a solutions-focused approach.

Above all, you’ll be interested in becoming part of a diverse, energetic team, committed to delivering innovative, person-centred services that make a tangible difference to people’s lives.

This post is subject to a Standard DBS Disclosure.

To download an application pack, please visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: Sunday 3 August 2025.

Anticipated first interview date: w/c 11 August 2025.

Anticipated second interview date: w/c 18 August 2025.

We welcome applications from all sections of the community.

Registered Charity No. 1061582.

Swan's service is valued enormously by our passengers and this rewarding role managing our community transport scheme provides the opportunity to make a difference to the lives of many people throughout the county of Bath and North East Somerset.

We operate with a team of volunteers and their cars and our scheme serves older people and those with disabilitites who are unable to access buses or to afford taxis. This is an opportunity to join Swan as we move forward in a new office, with new transport software and a new food club. Someone who is personable, who enjoys a busy environment with good management, organisational, telephone, people and IT skills and experience of working with volunteers who can develop our work and increase the number of volunteers would be ideal. The role also involves oversight and development of our food club, the supplies, volunteers and members, and liasing with other food agencies.

Purpose of Job

To co-ordinate and develop a volunteer car drivers transport scheme which serves isolated, disabled or older people throughout Bath and North East Somerset and to oversee Swan’s Radstock Food Club which operates once a week.

Salary £30,000 to £35,000 pro rata depending on experience

Hours 37 per week

Day and Times Monday to Friday

Line Management  -   Accountable to Swan’s CEO

Responsible for Transport Administrator, volunteer drivers and food club volunteers

Location Unit B, 1 Waterloo Rd, Radstock BA3 3EP, with some home working possible.

Duties and Responsibilities

·  To co-ordinate Swan’s 3 transport schemes and report to the CEO.

·  To recruit, induct, train, and informally supervise volunteer drivers keeping an eye on their welfare.

· To maintain accurate and appropriate records for journeys, invoicing, and monitoring purposes.

· To liaise with clients, family members and other local agencies and to work in partnership with other local transport providers and the hospital transport team.

· To identify opportunities for further development of the transport scheme or related services

· To supervise and appraise the Transport Administrator and set tasks for the office volunteer

· To work with Social Workers and support staff to accept referrals to the scheme and to liaise with them.

· To keep up to date with volunteer policy and transport regulations.

· To act as Safeguarding Officer and create risk assessments

· To promote Swan Transport

· To check driver documentation annually

· To liaise with Swan’s Book Keeper regarding income and expenses.

· To monitor passenger satisfaction.

· To assist with journey bookings and the transport software.

· Sort out day to day problems and deal with any complaints.

· Make drivers and other visitors welcome when they visit the office

· Write reports for the Annual report and report on the impact of Swan Transport as required.

· To attend meetings and network with outside agencies.

· To liaise with Food Pantry volunteers and Fareshare over food deliveries and the operation of the Food Pantry. Occasional food collection may be necessary so a car driver is preferred.

Job title: Meetings and Events Manager
Reports to: Senior Manager, Team and Operations
Hours of work: Full time
Salary: £35,000 to £40,000 according to experience
Location: High Holborn, London (this role is office based located between Russell Square and Chancery Lane)
Job type: Permanent

Job summary

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a Society of over 1,700 members from 100 countries, who work in, or are interested in tropical medicine and global health.

RSTMH organises and participates in events as a crucial way of showcasing, discussing, and debating key areas of tropical medicine and global health research and practice. Our range of events are wide. We deliver conferences and webinars, social events, research meetings for early career professionals, and high-profile debates and discussions. They happen across the UK and around the world, both online and in person. Our events add to the impact of our work in tropical medicine and global health, but also raise funds to allow us to continue our work as a charity.

The Meetings and Events Manager would lead on the delivery of the RSTMH meeting and events strategy. The role requires a self-starter who is excited by the prospect of working on such a broad range of meetings and events. The candidate needs to have excellent communication and relationship building skills, and to be organised, flexible with a great attention to detail. They should be comfortable liaising with venues for meetings space, developing budgets for events, managing logistical aspects of the events programme and setting up new events online and in person. 

Main responsibilities

• Overall responsibility for the meetings and events programme, achieving its financial and other goals and KPIs under the existing strategy
• Overall responsibility for the delivery of the events with a focus on expanding global reach, supporting careers, and improving the financial position
• Manage events from conception to completion - delivering events to the highest standard to meet their objectives of success – quality and cost effectiveness
• Attend the Meetings and Events Committee, optimising meetings including helping set the agendas, leading discussions, writing minutes, liaising with the Chair
• Assist to identify, appoint, and manage Scientific Chairs, Committees, and Sub Committees to secure event speakers, secure attendees and sponsors
• Overall management of the income being delivered from ticket sales, sponsorship and other income streams linked to meetings and events, with support from line manager and CEO
• Responsible for the income and expenditure budgets and monthly reforecasts for our meetings and events, and ensuring accurate financial record keeping
• Support and train colleagues to run meetings and events online.
• Work with the team to develop all event materials – physical and digital
• Work with CEO and Senior Manager to identify sponsors, develop proposals and negotiate income
• Produce comprehensive event briefings for speakers, team, and Board
• Support and attend events, sometimes out of office hours, in and out of the UK
• Evaluate and report on the success of each event and consider areas of improvement
• Ensure up to date event information is publicised on the website and on other RSTMH channels
• Work with the team at RSTMH to develop and implement a marketing plan for events
• Manage all event enquiries, from external and internal stakeholders
• Liaise with and manage relationships with event stakeholders internally and externally, including suppliers, members, committees, Board, speakers, sponsors, exhibitors
• Work with the Membership Manager to maximise the engagement of event attendees in RSTMH’s work, and conversion of events attendees to be members
• Develop processes to ensure we capture all data from events, through our CRM
• Ensure efficient processes exist for ticket sales, paying expenses and invoices and all other aspects of RSTMH meetings and events
• Develop longer-term event strategy for RSTMH
• Document and maintain accurate process and guidance documents for the Meeting and Events role.

Person specification

• Professional and articulate
• Degree level education or relevant proven work experience
• At least 3 years proven track record of managing and delivering in person and online events including selecting and negotiating agreements with suppliers, drawing up cost and income budgets, delivering events and monitoring and evaluating their success
• Strong experience of working with a CRM system
• Experience of running online events, with knowledge of variety of platforms
• Strong project management and organisational skills
• Evidence of working with events committees and managing suppliers to deliver events
• Strong budget management experience including forecasting, and planning
• Excellent problem-solving skills with a proactive approach and mind-set
• Excellent communication skills, both written and verbal
• Brilliant time management and task prioritisation skills
• Evidence of working with team and Board members
• Meticulous attention to detail
• Can-do attitude to take ownership of events
• Relationship building skills, being able to inspire others and bring them with you
• Passion for RSTMH and its work
• Reliable team player – able to identify areas of interaction with other activities of our work, and able to work with team to increase success
• Willingness to work unsocial hours as required, and to undertake travel outside of London and the UK, with reasonable notice
• Motivation to hit the ground running

The deadline for this role is 5pm BST 13th July.
Please note that we will be interviewing candidates before this date so may close recruitment before the deadline.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered. (Please insert your supporting statement where it asks for your cover message or covering letter). 

No agencies please.

THE SUNDAY TIMES BEST PLACES TO WORK 2025 

As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as a Community Service Support Administrator.

MAIN PURPOSE OF JOB:

To work within a team to provide excellent support to the community service support department.  To help ensure accurate and timely follow ups take place with all new and ongoing cases.  To build rapport with our clients, both petitioners and volunteers alike, by making contact primarily via the telephone or email and letter where needed.  To be warm and friendly and have empathy with our clients’ needs.  To quickly identify any problems and ensure each conversation is handled in a compassionate manner. 

A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure.

This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence.

MAIN DUTIES AND RESPONSIBILITIES:

i. Under direction, to help ensure that the support for all new and ongoing cases is provided by ensuring contact is made within set timescales and according to set protocols.

ii. To ensure timely referral to the operations team when a volunteer drops out or a need for extra help is identified.

iii. To help answer all incoming calls general queries relating to community service support for our clients.

iv. Throughout the course of your work to ensure you record your responses on each individual case on our database. To contribute to the team by helping to also update volunteer information from each telephone conversation. 

v. Under direction, to assist with responses to both incoming and outgoing to DL letters and update each case, to ensure a prompt reply and timely referral where necessary.

vi. Throughout the course of your work, to identify when on the phone, possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter.

vii. To handle telephone inquiries and relay messages where appropriate.

viii. To demonstrate a proactive, positive and flexible attitude to all our clients.

ix. To have flexibility to work additional hours for holiday and sickness cover when directed.

x. To liaise with all other staff of the Trust in a flexible manner.

xi. At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

• £45,000 base salary + bonuses
• 4-day field week (Tues–Fri), Mondays work-from-home
• Full autonomy over team, site planning & logistics
• Work with leading UK & international charities

Ready to lead, inspire, and make a difference? Join Zen Fundraising as our London Manager — own your region, grow your team and drive results in street and private site fundraising.

About Zen
We’re a family-run, market leader in face-to-face fundraising. Trusted by top national and international charities, we deliver exceptional results and long-term donor support. Our team is experienced, ethical, and dedicated to helping you grow.

 Why Zen?

• Strong bonus structure for quality-focused performance
• ·Short, high-energy field days (just 5 hours/day)
• Clear progression and dedicated support from a hands-on HQ team
• All transport logistics and costs covered — including a Railcard (18–30)
• Culture built on ethics, development and real work/life balance

Your Role

• Lead, train & motivate your team in the field
• Plan weekly site allocations, transport and team logistics
• Ensure smooth daily operations and strong compliance
• Foster high morale, retention and consistent results
• Hit team targets for donor quantity and quality

What You Bring

• 6+ months in face-to-face fundraising or direct sales management
• ·Experience on the street or in private sites (e.g., shopping centres)
• Strong leadership, planning and interpersonal skills
• A driven, proactive attitude with a passion for impact

Additional Benefits

• Signing bonus + referral bonuses
• ·Company pension, paid sick leave & volunteer days
• Casual dress & regular team socials
• Free/subsidised food & mentoring programme
• No weekends — ever

The application deadline is Monday 30th June at 6pm.