Operations jobs

We are current looking for an Individual Giving Officer to join the Fundraising team. This role can be home based but there will be a requirement to attend headquarters in Dunfermline as required.  

If this sounds like a role you would be interested in, please read on for more information. 

• Hours – 35 hours per week
• Salary – £27,499 per annum (FTE)
• Contract Type – Permanent

About the Scottish SPCA

As Scotland’s animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 – that’s over 185 years of creating a better world for all animals. We’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. We are Scotland’s animal champions.

What does an Individual Giving Officer do? 

To support the planning, project management and delivery of a full programme of Individual Giving acquisition campaigns and appeals to optimise response rates and lifetime value potential of donors and members.  Working closely with the Data & Insights Manager you’ll gather and interpret the necessary insights to support campaign and appeal planning and will work closely with Marketing colleagues to ensure the delivery of campaigns and appeals across multiple channels.
 

Overview of main duties and responsibilities

•Model the Society’s values - Commitment, Compassionate, Professional and Expert - in your leadership approach to drive a high performing culture, high employee and volunteer engagement through effective communication, and by giving and receiving regular feedback 
•Work closely with colleagues and partners to deliver and monitor an effective Individual Giving plans and programmes, including: 
          o        Membership acquisition activities, including supporting the management of third-party acquisition agencies 
          o        Campaigns and appeals, including urgent or emergency appeals 
•Responsible for monitoring and tracking related expenditure 
•Provide support to the Supporter Experience Manager and Stewardship Officer to design and implement appropriate and effective supporter journeys for new members and supporters 
•Work closely with the Data & Insights Manager to ensure campaigns and appeals are insight-led. 
•Support the Marketing and Communications team to develop and optimise campaigns and appeals. 
•Work collaboratively on all Individual Giving products and propositions, ensuring alignment with brand and key messages 
•Manage relevant relationships with partners and suppliers to ensure effective use of budget and alignment with strategic objectives. 
•Adhere to all fundraising regulation and best practice guidance, identifying areas of development and contribute to the Fundraising Team’s ongoing pursuit of excellence 
•Develop relationships with Operations colleagues to support the collection of appropriate campaign, appeal and stewardship stories and content.

 Please see full Job Description link for more detailed information on the role. 

 What makes a good Individual Giving Officer? 

•Able to demonstrate the knowledge and actions required for delivery of sustainable income generating programmes
•An understanding of the role of digital technologies, brand, marketing and audience segmentation to inform and influence income growth and encourage retention
•Excellent verbal and written communication skills, including developing effective and compelling copy and case for support
•Ability to build effective relationships both internally and externally
•Attention to detail
•Ability to prioritise own workload and direct the work of others
•Excellent knowledge of MS Office
 

We are fortunate that some of our roles attract a high level of interest therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended.  This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications. 

The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.

The Scottish Society for Prevention of Cruelty to Animals is an Equine Welfare Member of the National Equine Welfare Council.

Scottish Charity No SC 006467

Our client is committed to transforming lives of children and young people by creating opportunities to learn, grow, and develop through Education. The organisation is an independent funder and our income is generated from our endowment which consists of both significant property holdings and financial investments, therefore we do not fund raise, the organisation has distributed over £298 million in grants to a range of organisations that seek to promote the life chances of children and young people through Education, with around £15 million in grants distributed each year. The charity gives grants to benefit children and young up to the age of 25 (or up to 30 for younger people with special educational needs and/or disabilities) who live within nine Boroughs in West, Central and North London.

We are delighted to be working with the charity to recruit a permanent Financial Controller to join its established team based in conveniently located offices in Central London. 

The role:

Reporting directly to the COO, the Financial Controller will ensure the provision of consistent, robust financial advice to the charity as a whole.  This person will be responsible for overseeing all aspects of finance and financial operations, ensuring these are compliant with statutory requirements and appropriate and effective financial controls are in place. They will also maintain a financial planning framework that will facilitate the delivery of the charity's financial strategy. This will involve managing one direct report, overseeing all financial reporting and tax compliance, preparing the charity’s management accounts and the end of year accounts for approval and sign off by the Trustees. In addition, the role will be responsible for managing an annual financial audit process preparing the annual budgets in advance for SLT sign off and providing sound financial advice across all of these areas.

This person will also manage all external relationships with banks, financial institutions, property Investors and auditors wherever Finance is the main issue being dealt with. This person will also oversee all Grants related financial transactions in close collaboration with the Grants department.

The person:

The successful candidate will be a qualified accountant and will be able to provide excellent financial management and reporting for the Charity. They will be confident working with different internal stakeholders and external professional advisors and will be capable of considering their different requirements and priorities in a knowledgeable way. This person will have excellent attention to detail and will be highly organised and a strong communicator across a wide range of audiences. Educated to Degree level or the equivalent (ACCA, CIMA, ACA or CIPFA), this person will have excellent interpersonal skills, strong written and verbal communication and will be up to date on all MS Office packages and financial software including SAGE being essential.

Candidates with prior experience of working with endowed Trusts, Foundations or Charities or who have worked in Charities that have income derived from a permanent endowment (either partially or totally), will be of particular interest, so please draw attention to this when applying.

This person will have demonstrated substantial financial management experience at a senior level in the Charity or Not-for-Profit sectors, with extensive knowledge of UK Charity Accounting Standards (SORP, Charity Commission compliance and VAT). Also experienced in strategic financial planning, preparing complex financial statements, budgeting and cashflow forecasting, and have good knowledge of financial planning in a Funder or Grant-Maker setting. As our income is generated from our endowment which consists of both significant property holdings and financial investments a substantial experience of managing income and cashflow from property and investments is essential.

This role represents a wonderful opportunity to become a key part of a long established and successful charity, which has outstanding roots and a lasting positive legacy in the local communities in Central and Greater London it serves.

The organisation encourage applications from under-represented groups which reflect the diversity of the Charity’s Beneficial Area and the young people we seek to support. This includes Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. 

First Round Interviews: 12th May 2025

Second Round Interview: 19th May 2025

 Position Overview

The Finance Director will play a crucial role in overseeing the financial health and strategy of the Barnabas Aid family globally, ensuring that all financial activities align with our mission and values. Reporting directly to the Chief Support Officer (CSO), the Finance Director will lead the finance team and work closely with senior leadership to support strategic decision-making. This role requires a deep understanding of non-profit and charitable financial management, compliance, and funding. The Finance Director will be part of the Senior Leadership Team.                                                                                                                              

Job Title: Senior Marketing and Communications Officer
Location: Hybrid remote with minimum 2 days per week in office, Pembury
Salary: £27,000 - £29,000 (depending on experience)
Contract: Permanent
Hours: 37 hours per week

Closing date for applications: Friday 23rd May 2025

Are you a skilled marketing professional ready to make a meaningful impact?

Aspens is seeking a creative, driven Senior Marketing and Communications Officer to help promote our services, fundraising and activities that transform the lives of autistic people, those with a learning disability and their families.

You’ll develop and deliver engaging campaigns, manage communications channels, and create content that aligns with our brand voice. Collaborating with teams across Aspens, you’ll drive audience engagement and support income-generation activities.

This is the job for you if you have excellent communication skills and know how to bring a story to life. You’ll be confident using digital channels to engage with a range of audiences, as well as traditional methods.

Join us at Aspens and help make a difference. Apply today to become part of our inspiring mission!

About Aspens

Aspens is a charity that provides high-quality person-centred care and support to individuals on the autism spectrum and with learning disabilities, and their families. We provide an integrated network of services and support across the South-East to empower individuals to lead their lives as independently as possible.

We support children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes, supported living, community outreach, day services, children and young people’s groups and support, specialist support, and online support for families and carers across the South-East. 

Aspens has three charity shops in Bexhill, Crowborough and Paddock Wood and online stores on eBay, Etsy and Vinted. We also have The Bluebell Café and animal farm and a pre-loved donations centre in Pembury.

Purpose of Role
This role will work with direction from the Marketing and Communications Manager to deliver marketing campaigns to raise awareness of and promote Aspens’ services, income-generation activities including fundraising, retail and hospitality, and recruitment; engage with our internal and external stakeholders; and reach new audiences. A key part of the role will be internal ‘customer’ support, collaborating with departments across the charity to meet shared goals in line with Aspens’ strategic objectives.

Key Responsibilities

Campaign delivery

· Collaborate with the operations, fundraising, retail and recruitment teams to create and deliver comprehensive marketing campaigns to promote Aspens’ services, shops/e-commerce, hospitality, events and recruitment and meet shared goals in line with the charity’s strategic objectives.

· Create and deliver internal comms campaigns to drive engagement and increase retention of staff.

· Monitor and evaluate campaign performance by reporting on agreed objectives and KPIs.

Content Creation

· Develop relevant and engaging content to be utilised across channels, including, but not limited to website, social media, internal channels and email, in our shops, Bluebell Café and the community to reach new and existing stakeholders.

· Graphic design - production of assets for marketing purposes.

· Developing marketing and comms bank of photos and video; photography and videography at events.

· Working with external companies to produce marketing collateral (signage, banners, artwork, leaflets, branded items etc.) and managing stock levels of marketing materials.

· Review all materials to ensure alignment with Aspens’ brand guidelines and tone of voice.

Channel Management

• Under direction from Marketing and Communications Manager manage internal and external channels.

• External channels including, but not limited to: Aspens’ website and linked bookings sites; charity social media channels (Facebook, Instagram, LinkedIn and TikTok); supporter communications (Mailchimp).

• Internal channels including, but not limited to: Staff intranet and staff newsletter (Mailchimp)

Brand Awareness

Under direction from Marketing and Communications Manager promote Aspens and the impact of our work to relevant stakeholders and audiences. This includes digital and traditional advertising, management of Awards nominations, PR and media.

Audience Insight

· Utilise audience data to develop understanding of audiences.

· Carry out research to monitor and keep up to date with marketing and charity trends and best practice to support audience engagement.

· Share insights with Marketing and Communications Manager.
 

Events

• Collaborate with the Business and Income Generation Team to support the planning and promotion of events and represent Aspens at events, some of which may require evening or weekend attendance.

Team Working

• Work closely with Marketing and Communications Manager and Business and Income Generation Team and build strong relationships with teams across the organisation.

Other

· Occasional travel to other offices, services and shops across Aspens’ region.

· Administration tasks as required.

Person Specification

· Demonstrate close alignment to Aspens’ values

· Excellent written and oral communication

· Commercial awareness – understanding of business operations and the ability to think strategically about how decisions impact performance and profitability

· Goal-oriented mindset

· Excellent relationship building and people skills

· Creative, with lots of ideas for engaging content

· Numerate and data-driven

· Ability to prioritise workload effectively

· Self-motivated, with the ability to work independently and within a team

· Proactive approach, ability to come up with creative solutions

· Excellent attention to detail

· IT skills including Microsoft Teams, Word, Powerpoint, Canva, Mailchimp, Xcel, Google Analytics, Google Ads

· Graphic design skills

· Photography and videography skills

· Ability to edit websites/intranet

· A degree of flexibility to work occasional evenings and weekends if required

Experience

• At least two years' experience as a Marketing/Communications Officer/Executive, ideally within the charity sector

• Experience in planning and delivering integrated marketing campaigns

• Experience of managing a range of marketing channels including social media, websites and internal platforms

• Experience of engaging different stakeholders.

• Proven track record of achievement in meeting or exceeding targets, with clear examples of delivering results against set objectives

Essential Training and Qualifications

A Levels or equivalent

GCSE English at grade C (or above).

Desirable Training and Qualifications

A degree level qualification in Marketing/ Communications or a related field

What you can expect from us:

• Fantastic paid training and career progression opportunities (including recognised qualifications in health and social care)
• Paid DBS (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
• Flexible work arrangements with opportunities to take on additional bank shifts too
• 30 Days Annual Leave (including Bank Holidays) / Pro rata dependent on hours. Annual leave entitlement increases with length of service
• Nest Pension and Death in Service Benefit
• Dedicated Employee Assistance Programme and Access to Mental Health First Aiders
• Aspens High Street Stores -20% discount on all items for Aspens’ staff
• Bluebell café- Discounted staff menu available
• Refer a Friend scheme, so you can earn up to £250 for every person you refer to work for Aspens
• Recognition schemes, including ‘Employee of the Month’

How to Apply:

Simply click ‘Apply now’ and one of our team will be in touch to discuss the role.

Any offer is subject to an enhanced Disclosure and Barring check, which we will complete on your behalf if you don't already have one, and satisfactory employment references. We will consider job share and part time arrangements for all posts in line with the needs of the Charity.

Equal Opportunity Statement

At Aspens Charities, we are committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, including those with disabilities and those who are likely to be underrepresented in Aspens’ workforce, such as sex/gender, minority ethnic group, religion, belief, sexual orientation, age, as well as abilities. We believe that a diverse team leads to better outcomes and a more enjoyable work environment where everyone feels valued, heard, and has an equal opportunity to thrive.

As a Disability Confident employer, Aspens Charities is dedicated to supporting and promoting the recruitment, retention, and career development of people with disabilities. We recognise the value and contributions that individuals with disabilities bring to our organisation.

Accessibility and Accommodations

We are committed to providing an accessible recruitment process for all applicants. If you require any accommodations during the application or interview process, please let us know.

Executive Director of Finance & Corporate Services
?? Aldgate East, London
?? Circa £140,000 per annum
?? Closing Date: 12th May

First Stage Interviews: 20th & 21st May | Final Interviews: 27th May

About Us
EastendHomes is a community-based housing provider, established in 2005, currently managing 3,800 homes, operating exclusively in the London Borough of Tower Hamlets. Their vision is to achieve the comprehensive regeneration of their estates and deliver sustained improvements to both the homes and quality of life of our residents.

We are now seeking an exceptional leader to join our Executive Team as Executive Director of Finance and Corporate Services. This is a pivotal role, providing strategic oversight and leadership across Finance, People and Culture, IT, and Communications.

Please find link to microsite here to read more about the organisation and the role:

The Role
Reporting directly to the Chief Executive, you will lead and manage the Finance and Corporate Services functions, ensuring strong financial governance, compliance, and strategic planning. You'll work closely with internal and external stakeholders including the Board, Executive Team, regulators, auditors, and funders.

You will also act as the organisational lead for financial strategy, treasury management, HR, IT infrastructure, and internal and external communications-ensuring that EastEnd Homes is well-resourced and delivering outstanding services.

Key Responsibilities:

• Providing leadership across Finance, IT, HR, and Communications, implementing procedures, policies and strategies
• Manage, support, and develop staff across the Finance and Corporate Services teams, including performance reviews, training needs, and continuous improvement
• Ensure all statutory returns and performance reports are accurate and submitted on time
• Embed a culture of data-driven decision-making and continuous service improvement
• Ensure full compliance with the Housing Regulator's and FCA's financial frameworks, including the timely submission of returns
• Lead the preparation of annual statutory accounts and liaise effectively with external auditors
• Oversee day-to-day financial operations, ensuring robust systems and internal controls are in place
• Manage relationships with lenders and ensure compliance with loan covenants
• Leading treasury management, budgeting, financial planning and reporting
• Monitor spend against budgets and provide timely, accurate financial reporting to the Executive Team and Board
• Develop sound financial controls and value-for-money initiatives, ensuring efficient and cost-effective service delivery
• Identify and pursue additional funding or grant opportunities aligned to EastendHomes' goals
• Driving improvements in digital services and internal IT systems to enhance customer experience and internal efficiencies
• Proactively identify and manage financial and operational risks, contributing to a robust risk management framework
• Ensure compliance with regulatory standards and contribute to the Annual Assurance Statement
• Represent the organisation with external partners, stakeholders, funders, and regulators

About You:

• Recognised accountancy qualification (e.g. ACCA, ACA, CIMA)
• Proven experience in a senior finance and/or corporate services leadership role
• Experience working within the housing sector, or a similarly regulated, customer-facing environment.
• Experience of working effectively with a Board or committee, writing and presenting reports, strategies etc.
• Strong understanding of financial governance, legislation, and risk management as well as developing short, medium and long term financial plans which ensure their financial viability over the longer term
• A collaborative, values-driven leadership style who fosters an inclusive environment at the fore front of what they do
• Excellent communication and influencing skills to be able to communicate financial concepts and organisational performance insights to internal and external stakeholders

Apply Now
To apply, please submit your CV with a supporting statement as to why you are interested in this specific role by Monday 12th May.

First stage interviews are scheduled for 20th & 21st May, with final interviews to follow on 27th May.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Goodman Masson are delighted to be partnered with the Black Researcher Consortium to recruit for their Consortium Director on a part time basis (3 days per week with room for growth)

The Black Researcher Consortium is a newly formed community interest company (C.I.C.), designed, developed and built by people with Black heritage, for people with Black heritage. The Consortium objects are to address the systemic underrepresentation of Black researchers across educational institutions, research organisations, government, and industry environments in collaboration with Black researchers, Black-led community initiatives and all those bridging the systemic gap, connecting Black researchers.

As the Consortium Director, you will lead the development of a newly created C.I.C. by working with community stakeholders and the board of directors to develop and implement a strategic vision. You will need to build strong relationships with stakeholders including researchers, community groups, research institutes, universities, industry, government bodies, and funders. The Consortium Director will be responsible for developing a 5-year plan to meet the primary objects of the Consortium: to address the underrepresentation of Black researchers in academic and industry environments.

As BRC's first employee this is a unique opportunity to shape and develop the direction of the organisation. This is a transformative opportunity to build and lead a mission-driven team and organisation dedicated to tackling systemic inequities in research.

Main Responsibilities Include:

• Develop and implement a 5-year strategic plan
• Recruit, develop, and support a team who are committed to the Consortium's mission and values
• Build and maintain strong relationships with funders, collaborator organisations, and the wider community
• Identify and secure funding opportunities
• Oversee the organisation's financial health, including budgeting, fundraising, and financial reporting
• Ensure the smooth running of the organisation's operations
• Report directly to the Board of Directors and provide regular updates on strategic objectives

Essentials:

• Experience in mentoring, coaching, or empowering teams to achieve measurable outcomes
• History of managing teams and projects (from initiation to completion), including budget planning and management
• Proven experience developing organisational strategy and business planning
• Demonstrate inclusive leadership by fostering a collaborative environment
• Ability to influence and work closely with a Board/ELT
• Experience of preparing and pitching to funders, collaborators and/or other stakeholders
• An understanding of the broad diversity, equity and inclusion (DEI) landscape

Salary range is £65,000 - £75,000 pro rata (depending on experience)

Flexible working arrangements with the option to work from home or hybrid.

Application Process

To apply for the role please submit an updated CV along with your response to the following questions (no more than 300 words per question) to Dan Kelner at Goodman Masson:

Video submissions are accepted as answers to these questions as well. Please do try to limit to around a minute long due to file size restrictions, please send these to also.

• In addressing the underrepresentation of Black researchers, a big part of the role of Consortium Director will be in advocacy. Can you tell us about an experience of developing and conducting advocacy work?
• Culture, community, and collaboration have been key in the background to BRC thus far, can you tell us about a time when you had to work collaboratively with a particular community
• As a brand-new organisation, what challenges do you foresee BRC facing in its first year and over the course of the next five years and how would you propose to address them?
• Please feel free to add any other comments that you think might be useful in understand what you will contribute to the role of Consortium Director

Please note, the deadline for applications is Friday 2^nd May.

There will also be a Q&A session on Thursday evening the 30^th of April Via Microsoft Teams (contact for an invite)

Interview Timelines

• 1^st stage Interviews: 22^nd May
• 2^nd Stage Interviews: 6^th June

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Salary: Grade 4 - £34,085 per annum

Full time: 37.5 hours per week

Location: Flexible with travel as required to deliver training – frequency will vary

Contract: Permanent

Closing date:  Sunday 18th May 2025 at 11.30pm

Do you have a good understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups, online and face to face? We are looking for a Trainer and you could soon be helping us to help better support professionals and their clients with housing problems.

About the Role

You will deliver training to a variety of external customers, focussing on housing and homelessness. The overall aim will be to support capacity and capability of the housing and homelessness sector to achieve better outcomes. You will need to keep your knowledge up to date and contribute the insights you gain from training delivery and observing our front-line services to develop existing and new courses, ensuring excellent quality and positive feedback. Also, you will participate in consultancy and mystery shopping as needed.

About you

To succeed, you will need experience of delivering and developing training courses which are engaging and interactive, along with a strong understanding of housing and homelessness law. You will also have a sound knowledge of IT tools such as webinar and e-learning platform and Microsoft applications.  The role will involve travel to deliver training as needed.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

You will be joining a multi-disciplinary team that delivers a range of second tier services to support those on the frontline to achieve positive outcomes for people with housing problems. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. We are a national team and work in conjunction with the wider organisation including Legal Services, Learning and Development, Business Support, Telephone and Online services and Operations teams.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Thames Chase Community Forest was established in 1990 and covers an area of 98 square miles on the edge of east London and south-west Essex. Thames Chase Trust welcomes around 65,000 visitors per year to the Forest Centre complex. The architecturally acclaimed Visitor Centre is the information hub for the entire Community Forest and includes a cafe, shop, and public toilets. The complex also includes a 17th century barn, original stable block, refurbished Education Room, and farm cottages.

Our dedicated and friendly Forest Centre team seeks to provide the best possible visitor experience and to continue to develop and grow the complex. You will manage volunteers and five members of staff focussed on the Forest Centre complex. The staff team includes four Forest Centre Assistants and one Forest Centre Caretaker. You will be further supported by our Communications and Media Officer, Finance Officer, and Administration Officer. You will also work closely with the Progammes Team whose focus is project delivery across the Community Forest.

Role Description - What will you do?

People

You will bring this spectacular place closer to the hearts of visitors, our local communities and our many partners and you will lead on facilities, retail, catering (outsourced), visitor experience, membership, and volunteer teams. 

You will show initiative in developing the visitor experience through events, guiding, informing, and reinforcing the Thames Chase Plan, brand and values.

You will need to be able to promote the natural and cultural heritage of landscapes.

You will be familiar with the use of professional and social media and will need to be an exceptional communicator and an inspiring manager for an enthusiastic and knowledgeable team of staff and volunteers.

You will know just how to get the very best out of everyone and to support and motivate the team. There are set targets for income, and you will be responsible for ensuring that your team meets these.

You will lead the development, integration and delivery of all the visitor facing elements of the Thames Chase Forest Centre complex.

Place

You will work with the Thames Chase Community Forest Director, Deputy Director, your fellow colleagues and with the support of the Board of Trustees, to create a sense of place, a destination venue and a resource that families and visitors will consider as a day’s offer.

You will sensitively maximise the built heritage within the complex, acknowledging that this adds to the sense of place, our culture, heritage, and tradition. In particular, the agricultural heritage of this landscape.

Business

You will support the Thames Chase Community Forest Deputy Director in leading staff and volunteers in developing and growing the income from all aspects of the Forest Centre, to support the work and aims of the Community Forest and provide a quality visitor experience.

To create a robust business plan for the Forest Centre complex that identifies income potential and scope for maximising the diverse facilities on site whilst protecting the built, cultural and natural heritage

The approach you will need and the skills and attributes we require

To be an exceptional communicator, team-player, and an inspiring manager of an enthusiastic and knowledgeable team. Teamwork will be essential for your role.

To quickly gain an understanding of the Thames Chase Plan and the overall functions, aims and objectives of Thames Chase Community Forest.

To quickly gain an understanding of the Forest Centre budget and financial procedures.

To be familiar with the use of social media, be an effective communicator and able to engage and enthuse others.

To be IT proficient in Microsoft Word, Excel, Powerpoint and Google Docs.

To have a Full UK driving licence.

To be flexible. The operation of the Forest Centre complex is 7 days. The role requires some evening, weekend and bank holiday working

Service Manager (Mental Health) - The Recovery House Service

Location: Alum Rock, Birmingham 

Salary: £35,802 per annum 

Hours: 37.5 hours per week 

The Recovery House is a brand new, exciting and innovative service for Birmingham Mind and is an opportunity to create a flagship standard of support and care for those in mental health crisis. The Service Manager is pivotal to the creation of this new service, helping to shape our offer and deliver the best service possible. 

As the Service Manager you will use your skills and knowledge to lead a team of 16 to deliver the service for adults in Birmingham and Solihull. The Service Manager role offers an exciting opportunity to shape the delivery and culture of a new service, and start people’s recovery from crisis, ensuring the best outcomes. 

The Recovery House will provide those in crisis with a safe, secure and welcoming environment to support the de-escalation of crisis. The House will be open to new service users at all times and will provide a homely environment, allowing people to retain independence, whilst receiving person centred and appropriate support. 

The service will operate 24 hours a day, 7 days a week, providing vital support to people in need of short-term crisis accommodation, of up to 7 nights. 

The service is a partnership with the NHS, who will have a staff presence at all times, and will build on the range of strong collaborations we have with the public sector. 

The role suit people with a passion for making a difference in mental health and who bring a recovery-focused approach to services whilst relishing the challenge of building a impactful and high quality service. 

The service is subject to Care Quality Commission (CQC) regulations. You will be required to gain CQC registration and to ensure that CQC standards are met to a high level. 

Our decisions and actions stem from our values, and we look for people who can model these consistently and work towards excellence. We are also looking for people who are empathetic and values driven, with experience of successfully involving service users in improving and developing services. 

The role offers a great way to develop your skills as a manager and leader, with a range and variety of responsibilities that will mean no two days are the same. You will be working within an organisation that is passionate about delivering the best mental health care and support. 

Staff benefits include an attractive defined contribution pension scheme, PayCare, which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme that includes free counselling, a cycle to work scheme, and a comprehensive training programme. 

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role. 

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties. 

How To Apply 

For an informal and confidential discussion about any role, please contact: Shirley Williams, Operations Manager  

Further information about the role can be found on the Birmingham Mind website  

Closing date for applications is Sunday 18th May 2025 

Interviews will take place on Tuesday 27th and Wednesday 28th May 2025 

Deputy Manager (Mental Health) - Recovery House

Location: Alum Rock, Birmingham

Salary: £28,982 per annum

Hours: 37.5 Hours per week

Recovery House is a new and innovative service we are launching that meets an important need for people experiencing poor mental health. The service will operate 24 hours a day, 7 days a week, providing vital support to people in need of short-term crisis accommodation, of up to 7 nights. The service is a partnership with the NHS, who will have a staff presence at all times, and builds on the range of strong collaborations we have with the public sector.

We provide individualised, person-centred services that help people lead fulfilling lives and reach their full potential. Known for our high-quality support, we play a key role in Birmingham's mental health system and collaborate with local organisations to challenge the stigma surrounding mental distress.

About the role

Directly managing two Team Leaders, the Deputy Manager will work as part of a team in our regulated services and is an important role in the delivery of recovery based and prevention services within Birmingham. This post is central to the smooth running of the 24/7 Recovery House.

The Recovery House is commissioned by the Birmingham and Solihull Mental Health Trust and is part of their Urgent Care pathway. Working closely with Operations at Birmingham Mind, the role contributes to effective communication between operational staff and management.

You will support the Service Manager in providing continuous and safe delivery of support at the Recovery House and always ensuring high quality person-centred care. You will ensure that compliance and adherence to CQC standards is upheld by the Recovery Support Workers and Team Leaders and provide updates and reports both internally and externally.

You will provide direction, shared management, and support to the delivery team of 13, which includes 24/7 staffing and support; ensuring we deliver on the aims of crisis intervention and prevention.

The role requires a clear vision of how crisis alternatives can be achieved through highly effective services, and the ability to turn that vision into a reality. You will support the work of the NHS clinical team and liaise with them and ensure that the service can be accessed by service users when they need it and that the house is prepared and ready for new residents.

About you

You will need to be skilful in developing strong relationships with a range of people and be able to hold on to a vision for the future rooted firmly in values and the principles of recovery, whilst accepting that different professions have different skills and contributions to be made.

We are looking for someone who is experienced in delivering services in a CQC regulated residential or supported living environment and has previously managed a team with line management. You will have excellent working knowledge of relevant mental health and other legislation and have had dealings with Safeguarding and Health and Safety.

The successful candidate will have knowledge of and a commitment to the “Recovery” model of mental health support and experienced in delivery services within values and framework. You will be able to manage and lead a team of people to perform to their best, with the ability to work closely with the Service Manager to ensure a high quality of service.

This role will involve working on a rota, including some evenings and weekends.

Staff benefits include an attractive defined contribution pension scheme, PayCare, which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme that includes free counselling, a cycle to work scheme, and a comprehensive training programme.

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Our people are key to the success of the organisation, and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.

Closing date for applications is Wednesday 21st May 2025

Are you a qualified accountant with proven experience of providing effective management to a high-performing team? Looking for an exciting and highly rewarding new opportunity?  If so, join Shelter as Financial Analysis Manager and you could soon be providing career-enhancing leadership to our Financial Analysis Team.

About the role

As our Financial Analysis Manager, you will take a coaching approach to the line management of our five-person team and ensure the team are engaged, motivated and effective, supported to drive their own development and delivers its outcomes.  You will also be expected to produce expert strategic financial analysis, insight and reporting and an excellent user experience for both wider colleagues at Shelter and external stakeholders and to assist the Head of Financial Planning & Analysis in the management of the budgeting and forecasting cycles.

We will also count on you to manage the Financial Analysis team’s work in the monthly reporting cycle and work closely with Financial Control and Operations management on the continual development and improvement of these processes.  Ensuring the Financial Analysis team is effective in reviewing bids for external funding, preparing timely and accurate reports on spending against restricted funds, and supporting budget holders around Shelter in financial management of restricted projects are also key elements of the role.

Role specifics

Influential, analytical and collaborative, you will be a qualified accountant with a proven record of leading a team, and you’re able to work effectively with stakeholders, both internally and externally. A natural communicator, both verbal and written, you will also have excellent time management and prioritisation skills, while a flexible, proactive and professional approach to your work is essential. Strong analytical skills along with impeccable attention to detail, and a high level of numeracy are a must-have for this role, as is experience of business partnering, or equivalent relationship development. You’ll have strong Excel skills and proficient in the main Microsoft Office Applications, including Outlook and work, and experience of using financial planning software is desirable.

Apply to be part of our team and be the change you want to see in society. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team 

Our Finance Department works as a team of experts to safeguard resources and support decision making across Shelter. We strive to ensure Shelter is financially sustainable in order to achieve our vision of a home for everyone. This role will manage the Financial Planning and Analysis team. We support the charity through financial reporting, analysis, and expert advice, and enable collaboration to support managers and leadership in making effective business decisions.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

Department: Insight, Policy, and Communications

Reports to: Outreach Programme Manager

Location: Home-based, with regular travel across England, Scotland, and Wales

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role involves regular travel and overnight stays to support outreach events and partner organisations, primarily in Scotland, the North of England, and Wales, but some travel to other areas of the UK may be required.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) is dedicated to supporting individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. As part of an exciting new nationwide outreach initiative, this role will support the Outreach Programme Manager in delivering a large-scale community-based programme aimed at helping those in or at risk of fuel poverty.

This is an excellent opportunity for a highly organised and motivated individual who thrives in community engagement and has strong experience in event coordination, stakeholder engagement, and programme administration.

Key Responsibilities

Programme Support & Delivery

• Assist in the planning, coordination, and execution of a nationwide outreach programme, including a rolling year-long calendar of community-based money and energy advice events.
• Provide logistical and administrative support for outreach events, ensuring smooth operations and a positive experience for attendees.
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.
• Support the distribution of Energy Wellbeing Packs (e.g., heated blankets, thermos flasks) at events for vulnerable individuals.
• Regularly attend events to provide on-the-ground support, capturing feedback and ensuring objectives are met.

Stakeholder & Community Engagement

• Act as a key point of contact for funded organisations and outreach partners, ensuring they have the resources and information needed to deliver effective support.
• Help coordinate volunteer participation from British Gas and other partners, ensuring a seamless experience for all involved.
• Build relationships with community leaders and partner organisations, strengthening outreach efforts.

Monitoring & Reporting

• Assist in data collection and impact tracking to measure outreach programme success.
• Support the preparation of reports and presentations for senior leaders, using insights to refine future outreach strategies.
• Help maintain accurate records of outreach activities, tracking event attendance and engagement metrics.

Communications & Marketing Support

• Support the development of marketing materials and communications to promote outreach events and initiatives.
• Ensure that outreach events are effectively publicised within local communities through digital and print channels.

Person Specification

Essential Skills & Experience:

• Experience in event coordination, community outreach, or programme administration.
• Strong organisational and time management skills, with the ability to coordinate multiple activities simultaneously.
• Excellent verbal and written communication skills, with the ability to engage diverse audiences.
• Confident in building relationships with stakeholders, including charities, community groups, and corporate partners.
• Strong problem-solving skills, with the ability to adapt and remain flexible in a fast-paced environment.
• Proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams) and data management tools.
• Self-motivated and proactive, able to work independently while supporting a small team.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.
• Willingness to undertake a National Energy Action qualification within your probationary period, funded by the trust.

Desirable:

• Experience working in the energy, charity, or community outreach sectors.
• Knowledge of grant funding processes and working with funded organisations.

This role is a fantastic opportunity to be at the heart of a nationwide initiative tackling fuel poverty, helping deliver meaningful change in communities across the UK. If you are passionate about making a difference and have the skills to support a high-impact outreach programme, we encourage you to apply.

Please note that we are not able to offer sponsorship. 

* We are not accepting requests to work with third party recruiters for this or any other vacancy. *

The Supporter Engagement Officer will be a vital member of our charity team, responsible for supporting all activity across community and events fundraising.This role will focus on providing exceptional stewardship for our calendar of community and events fundraising and enhancing supporter engagement. You’ll build relationships with individual supporters, promote fundraising and donor opportunities and help deliver impactful events, all while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

ABOUT US

We are a children’s charity supporting cardiac, respiratory and intensive care at Royal Brompton and its network of partner hospitals throughout London and the South East.

ABOUT YOU

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact.

MAIN DUTIES AND RESPONSIBILITIES

Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.
• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.
• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

Community Fundraising

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.
• Provide stewardship for in-memory and in-celebration fundraisers, ensuring they receive the information and support needed to maximise their fundraising potential.
• To represent the charity as and when required in schools, engagement events and cheque presentations.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship that enhances their experience with the charity.
• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.
• Manage our CRM database.
• Maintain accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws.
• Continuously evaluate the supporter journey, aiming to enhance retention and engagement.

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.
• Adhering to fundraising budgets, tracking income, and ensuring effective expenditure management.
• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.
• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc) and social media content to inspire participation in fundraising activities.
• Produce regular newsletters and impact reports.
• Ensure fundraising and associated webpages are kept up to date.
• Collate information for the Head of Fundraising to support trust and foundation applications.

Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.
• Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.
• Any other duties as required by the Head of Fundraising.

ADDITIONAL INFORMATION

Salary is £27000 - £29,000 (depending on experience) FTE per annum. The role covers 30 hours per week. A minimum of one day per week working in our charity office and the remaining hours working remotely which may be spread across 3-4 days depending on preference and will be discussed at the interview stage. Occasional evening and weekend work subject to our events calendar.

One-year fixed term contract however there is potential to increase working hours and / or extend contract length after 12 months subject to performance.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity).

Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. 

PERSON SPECIFICATION

Skills

• Strong relationship management skills.
• Excellent communication skills, both verbal and written, with the ability to convey information effectively.
• Project management with a focus on meeting deadlines and managing multiple priorities.
• Analytical mindset with attention to detail, ensuring accurate record-keeping and data management.
• Excellent IT skills – proficient in the use of MS Office, Adobe and WordPress is essential.
• Knowledge of GDPR and fundraising guidelines.
• Ability to work independently and as part of a team.
• Experience of working with and managing volunteers.

Experience

• Experience of successfully delivering fundraising events.
• Experience providing excellent supporter or customer care, using effective communication to build positive relationships with supporters and stakeholders to maximise impact.
• Demonstrable experience of promoting events to secure support and encourage participation.
• Familiarity with digital fundraising platforms, CRM systems and handling of personal data. 

STAFF BENEFITS

• Flexible working hours to balance home / work life
• Time off in lieu for evening and weekend work
• Home office set up including phone, laptop and printer.
• Pension scheme.  
• Training and development with career progression opportunities.  
• Reasonable expenses paid for offsite meetings and activities
• Annual Leave: 20 days holiday per year plus 8 bank holidays. This is on a pro rata basis. 
• Blue Light Card: enjoy discounts both online and in store across various outlets.

How To Apply

Apply online with covering letter highlighting your achievements, relevant experience and why your application should be considered. 

We will only contact those applicants who have been successful for interview selection at which point you will berequired to provide details of two referees.

Early application is encouraged as we will review applications throughout the advertising period and reserve theright to close the advert early.