Operations Manager Jobs
We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st-century careers education.
The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.
Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!
Role Summary
In 2020/21, the Careers & Enterprise Company appointed its first ever Youth Board Member to the strategic board of directors, to give young people a decision-making voice. The CEC subsequently established a national Youth Advisory Group, to establish and embed an organisation wide approach to capturing Youth Voice, both for the purpose of driving impact and measuring the value of our work. This work has already had a huge impact on the company, and we are looking to embed Youth Voice still further into our work at a more strategic level.
The Youth Advisory Group has three primary functions across The Careers & Enterprise Company, to:
- Govern: challenge CEC’s work to consider youth voice
- Enrich: focus on the future of CEC's strategic direction
- Advise: mobilising their voice in key projects and priorities
The Careers & Enterprise Company is seeking to recruit an 18-month fixed term Youth Engagement Officer to support the administration, facilitation and delivery of youth engagement and participation across our organisation. The role will sit within the Education Development Team and work closely with our Youth Advisory Group and Youth Board members. You will work collaboratively with colleagues across the organisation to champion youth voice and deliver high quality youth participation activities.
This new role has an exciting remit to develop practice, to innovate in youth voice practice, to lead on the operational delivery of the Youth Advisory Group and support with the strategic direction of this work. Reporting directly to the Education Manager responsible for youth voice, but also working effectively across the directorate and across the company, you will manage the delivery of various aspects of our operations including, but not limited to:
- Effective project management – to ensure that CEC’s YAG has the greatest impact possible, you will work with colleagues from across the business, including at times the Careers Hub Network and put in place the right tools and processes for effective delivery of all elements of the youth voice. This may include establishing and managing relationships across teams, efficient reporting procedures and may extend to other areas of CEC’s ever evolving programme of work.
- Innovate and design – CEC’s work, and the careers education landscape, is continually evolving. Responding to changing needs of the company, skills of the YAG members and proactively planning for project pivots, will be essential to success in this role. You will look for creative ways to strengthen youth voice across the company.
The Youth Engagement Officer will support the ongoing delivery of our Youth Advisory Group to ensure that young people bring their lived experience to meaningfully and authentically shape our work: from shaping our priorities and projects, through to supporting us to guide policy makers.
To apply, please visit our website via the apply button, complete the application form, and cover letter and upload a copy of your CV (removing all personal details).
Please ensure you detail in your cover letter:
- How you meet the experience, skills and competency criteria detailed in the job profile.
- Why would you like to work for Careers and Enterprise Company?
This vacancy may be closed early if sufficient applications have been submitted. Therefore, please do not delay in submitting your application.
Closing date: Wednesday 12th June 2024 (Midnight)
It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You’re in the right place.
Alive Church is a diverse community gathered from across Gateshead, Newcastle and the North East with a vision to see individuals, the church and communities across our region Come Alive in Jesus name. As part of the HTB network, they belong to a wider family. Together they are playing their part in the re-evangelisation of the nation, the revitalisation of the church and the transformation of society.
Whilst the North-East is an amazing place to live, there are still challenges, with large disparities between Gateshead’s wealthier and poorer areas, and 23,600 people live in areas described as having deep deprivation. With this comes all the associated issues that poverty causes, including 1 in 4 children growing up in poverty and one of the worst levels of social mobility in the country.
In Gateshead, Resurgo is partnering with Alive Church – Spear Gateshead will be a key part of Alive Church’s mission to change the culture of the city by bringing hope to unemployed young people. In joining the Spear Gateshead team, you will be part of the social outreach programme at Alive Church.
The important stuff
Salary: £26,000, pro rata (£20,800)
Hours: 9.00am – 5.00pm, Monday –Thursday, Part-time (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)
Location: Alive Church Gateshead
Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate.
Application: Please apply through the Alive Church Gateshead website - We will not process application through this page.
We would encourage applicants to find out more about Alive Church by reading through their website when applying.
Download the application pack below for more information.
Personal qualities we’re looking for
- An active Christian, able to personally represent the values and beliefs of Resurgo and Alive Church, and a commitment to grow and learn spiritually and as a Christian leader
- A dynamic and engaging coach with an enthusiasm for and direct experience of coaching and training techniques
- Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education
- An entrepreneurial and ambitious individual who enjoys starting new projects, works well under pressure and can translate ideas into practice with creativity
- Self-motivated with strong leadership, management and organisational skills with the ability to exercise initiative and prioritise workload
- Excellent communication and interpersonal skills, with a confidence in group facilitation, high emotional intelligence, and a sense of fun!
Key Responsibilities
Partnership liaison and relationship management
- Establish the primary local referral agencies and build and implement a strategy for developing relationships with them to ensure recruitment of young people onto the Spear programme is effective
- Maintain and develop relationships with local partners to form a strong referral network.
Oversight of Spear Programme
- As a confident communicator, you will lead group sessions of around 10 young people each, using coaching skills to transform attitudes to their own ability and the workplace, and to raise their awareness and maximise potential in stepping into the world of work
- Prepare and coach group and 1-1 sessions with the Spear Coach
- Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees to Resurgo and the Spear Trust, as well as their ongoing progress and sustainment of work or education.
Line Management and training
- Manage the Spear Coach, using a coaching approach to invest in their growth and development
- Be line managed by Resurgo to support with the set-up and ongoing operations of the centre and report back on KPIs.
Church Community
- The Spear Centre Manager is directly employed by Alive Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community
- You will be required to establish strong relationships with key people at the church to ensure the engagement and backing of church members and help the Spear Coach to establish a strong presence at the church to build a network of supporters for the Spear programme
- Ensure the Spear programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services.
Site management and set-up
- Work with the Church to set up the training room and IT infrastructure for the new Spear Centre in advance of opening
- Liaise with relevant staff locally on-site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies.
The client requests no contact from agencies or media sales.
ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
THE ROLE
The Contracts Manager will join our Operations team to represent the Woodland Trust locally, supporting a diverse portfolio of sites within North England, in line with the Trust’s standards and ensuring the safety of our colleagues, visitors, contractors and volunteers. It shall be the Contracts Manager’s responsibility to support Site Managers’ in the preparation and delivery of grant applications, operational contracts and projects including silvicultural operations.
The Contracts Manager will initiate, develop and project manage new innovative projects within and across the woodlands, working with external partner and a cross-departmental team of foresters, people engagement specialists, communications specialists and funders.
They will identify opportunities to streamline services, develop our contractor base and maximise the income and grant aid potential of work programmes. They are responsible for ensuring that all necessary agreements, mitigations and consents are in place in preparation for the delivery of contracts and in accordance with all Woodland Trust Health and Safety policies and procedures.
A company car will be provided with this role.
THE CANDIDATE
With previous experience in land-based management in the forestry, woodland management, or nature conservation sector, you’ll have experience in writing and reviewing site management plans, budget and contract management, and Health and Safety management. You’ll have experience in the writing and delivery grant schemes across woodland creation and for specifying, instructing, and supervising woodland management operations. You’ll be experienced in planning, monitoring, and delivering multi-disciplinary projects to time and to budget and in engaging with contractors and suppliers on pricing, implementation, and delivery.
You must have a proactive ‘can-do’ attitude, excellent communication skills, be commercially aware and able to build effective partnerships internally and externally. You’ll have experience engaging with external stakeholders, communities and volunteers with a collaborative approach. A working knowledge of the operational, ie Forest Works Management of woodlands would be desirable.
A full driving licence is a must have, along with the ability to undertake travel across a wide area, sometimes to remote locations. Occasional overnight stays will be required and you will be expected to live in the region and within easy reach of key sites in North England.
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Make it Count’ and ‘Explore’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
WHAT TO EXPECT BY JOINING A TEAM AND MAKING A DIFFERENCE
There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
OUR COMMITMENT TO DIVERSITY & INCLUSION
At the Woodland Trust, we want to reflect and represent the full richness of diversity in the UK. Fewer of our employees are Black, Asian or minority ethnic; disabled; from lower socio-economic backgrounds or under 25; so we are particularly keen to receive your application if you are from one or more of these groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.
To ensure anonymised recruitment, if you have uploaded your CV, shortlisting panels do not see your CV until shortlisting has been completed. Before submitting your application, please ensure you have completed the supporting information section with details of experiences that clearly evidence as many aspects of the job description as possible.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Signalise Co-op Booking Coordinator
Friendly, professional, enthusiastic and dedicated to social values? We need you!
£23,400 - 25,900k per annum (pro rata) depending on experience (plus London weighting if applicable).
30 - 37.5 hours Monday - Friday, with additional on-call rota days (1 weekend in 4, plus 2 evenings per week, toil for any work done in those hours). Home based with quarterly face-to-face team meetings and occassional office visits. We are looking for someone who can ideally work 5 days per week but will consider 4 days for the right candidate.
Signalise is a platform co-op providing British Sign Language (BSL) Interpreters. We have an exciting opportunity for a Coordinator to join our dynamic and supportive team. You will work closely with our Communication Services Team Leader to provide a high quality and efficient service, helping the business to achieve agreed targets whilst working to the co-operative’s ethos.
Responsibilities will include coordinating the provision of communication professionals for Deaf/Hard of Hearing people across the North West for medical (including mental health) appointments and for other work in a variety of sectors (education, child protection, conference, employment, legal settings etc). Accepting and making calls. Dealing with bookings and general enquiries in a fast-paced environment. Supporting marketing and business development and communicating to members and external stakeholders. Supporting other staff where necessary.
Requirements:
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Excellent customer service skills and comfortable in a client-facing role
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Strong organisational skills and attention to detail
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Ability to meet strict deadlines, follow contractual service levels and prioritise your time effectively
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Excellent IT skills with good knowledge of Word, Excel, Databases with the ability to learn how to use dashboards and other applications
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Excellent communication skills (written and verbal)
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Ability to follow processes and develop these where needed
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Problem solving skills and the ability to think outside the box
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Ability to work autonomously, yet with full support from management
Desirable:
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Knowledge of BSL interpreting and other communication support provisions e.g. lip speaker, deafblind interpreting communication support
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BSL skills to level 3
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Understanding of Deaf community members communication needs
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Understanding of Deaf culture
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Experience of co-operatives
Our co-operative is co-run and co-owned by its members, who are Deaf people and BSL interpreters. As an employee you can become a member and have a say in how the business is run. We are keen to receive applications from members of the Deaf community. Annual leave is 30 days (including public holidays) with an additional day off for your birthday!
Location: mainly home-based/remote with occasional visits to the office and events to attend.
Additional requirements:
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You must have a private place to work due to dealing with sensitive information
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You must have a stable internet connection
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You must have the right to work in the UK
Interviews can be held in BSL for candidates who are Deaf. Please apply for Access to Work and let us know if you need support.
Providing communication professionals to services and Deaf people to improve access and standards using technology in our community-owned business.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a non-profession specific charity, we at the Professionals Aid Guild are dedicated to improving the lives of, and relieving poverty for, professionals and graduates throughout the UK, and can make a real difference to those affected by redundancy, illness, disability, family breakdown or poverty in retirement. The charity is in an exciting place of growth and development, and this role offers the right candidate the opportunity to contribute and impact positive change.
Every year we assist hundreds of people with direct grants towards general living, further education costs, children's education costs, white goods, furniture, and essential repairs. These grants frequently make a substantial difference to the person involved. We also signpost and collaborate with a number of organisations and professional bodies to achieve a more holistic solution. Would you like to be part of this small team who are dedicated to making a big difference?
As the Grants and Information Officer, you would be playing a vital role as part of the team in processing applications and requests for support from receipt to award, attending committee meetings and assisting in the general operations of the charity.
Position: Grants and Information Officer
Responsible to: CEO
Hours: Part-time - 21 hours per week (Flexible working and hybrid working considered with at least one day per week in the office required)
Salary: £28,000 - £31,500 FTE
Annual Leave and Benefits:
- 25 days annual leave FTE (not including bank holidays and Christmas closure)
- Increased annual leave after three years service - one extra day accrued per year up to a maximum of five extra days.
- Employee Assistance Programme
- Flexible working
- Hybrid Working
- Training and equipment provided.
How to apply: Please send your CV along with a supporting statement detailing how you meet the requirements for the role.
Closing Date: 12th June 2024. However, we will be reviewing applications as they come in and may close the vacancy early if we receive sufficient interest from candidates. Interviews will be held in the week commencing 24th June 2024.
What you'll be working on:
Casework
- You will undertake case work and processing of applications, from performing initial checks and review to presentation to Case and Education Committees.
- You will liaise with beneficiaries and maintain appropriate records.
- You'll write agendas and minutes for committees.
- You'll advise and refer applicants to alternative sources of support when applicable.
Finance
- You'll administer grants and gifts to agreed levels.
- You will organise payments to beneficiaries and service providers.
- You will support the audit process.
Grants Management System/Benefactor
- You'll maintain and update grant management system.
- You'll review content and create reports, as necessary.
In-house resources/General Admin
- You will help update and produce in-house resources for approval by CEO and/or Executive Committee. These include application forms and guidance notes, annual review and reports, standard letters to beneficiaries, contact lists etc.
- You'll update website pages, with other members of staff team
- You will maintain and update standard operating procedures for processing applications.
- You will provide general office administration including replenishing office supplies.
Any other duties
- You will service and attend AGM and other meetings of PAG, as required.
- You'll represent PAG with other organisations, as required.
- You will undertake any other duties required by the CEO, Executive Committee and Committee of Management.
- You will assist the CEO in developing a fundraising strategy and policy.
This job is for you if you...
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Are educated to degree level
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Are proficient in MS Office
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Have experience of developing and updating IT applications, especially databases and websites
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Have experience in fundraising applications
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Have experience of the charity sector/benevolent funds/welfare services
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Have proven knowledge and experience of the statutory benefit system
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Have knowledge of Xero/ Dext accountancy package
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Have good planning and organisational skills – and can use initiative to manage and prioritise demanding workload
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Have a flexible approach to tasks in a small team environment (3 staff in total)
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Have excellent communication skills both verbal and written.
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Are a strong team player able to work effectively with diverse groups and individual
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Have the ability to identify and resolve problems
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Have empathy with organisational objectives and values
The Professionals Aid Guild (PAG) works towards the relief of poverty and access to education for professional graduates and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?
Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
The important stuff
Location: Spear Clapham Junction and Spear Hammersmith
Contract: Permanent, Full-time
Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations
Salary: from £30,000
Closing date: Monday 17th June, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).
Application pack: Download our application pack below for more information about the role and Resurgo
Want a taste of coaching? Come along to our FREE coaching workshop!
Find our event on Eventbrite:
Approaching challenging conversations: A free coaching workshop Tickets, Thu, Jun 6, 2024 at 6:00 PM | Eventbrite
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
In this role, you’ll be responsible for:
Strategy, vision and impact [25%]
- Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
- Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
- Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets
Leadership, line management and training [25%]
- Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
- Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
- Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme
Relationship management [20%]
- Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
- Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
- Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room
Delivery of the Spear Programme [20%]
- Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
- Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
- Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment
Operations [10%]
- Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies
This role will suit you if:
- You are an active Christian, passionate about your work being a lived expression of your faith
- You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
- You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
- You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
- You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
- You are steady under pressure, and able to juggle competing priorities
- You are looking for a varied, hands-on role, where you won't be tied to a desk
- You are IT literate
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities
- Training, guidance and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
In the event of a job offer, a DBS check will be requested.
The client requests no contact from agencies or media sales.
We are seeking an experienced Fundraising Manager to join our team. The Fundraising Manager will be responsible for developing and implementing comprehensive fundraising strategies to secure financial support, with a focus on trusts and foundations and a willingness to explore other sources such as individuals, corporations, community and other donors. This role offers an exciting opportunity to make a meaningful impact in a highly effective frontline charity supporting migrant women and pre-school children living in temporary or insecure accommodation across London.
Fundraising Manager – Job Description
Contract: 3 days a week
Location: Hybrid/home-based with at least half a day a week on site in Newham.
Reports to: Finance and Operations Mananger
Salary: £30-32k pro rata’d to 3 days a week.
Key Responsibilities
· Develop and execute comprehensive fundraising plans to achieve annual income targets in alignment with organisational goals.
· Work with the COO to develop long-term income forecasts to support organisational
plans.
· Identify new fundraising opportunities across all donor groups and develop innovative approaches to diversify income streams.
· Research, write, and submit compelling grant proposals to trusts, foundations, and other grant-making entities.
· Ensure timely and accurate reporting to grantors to fulfil grant requirements and maintain compliance.
· Support the organisation in the use accurate and relevant monitoring and evaluation data and individual stories, for the purposes of reporting and building a compelling case for support.
· Build and maintain strong relationships with existing donors at all levels (trusts and foundations, corporate partners, community organisations, etc), ensuring a positive donor experience and long-term support.
· Identify and secure new relationships with partners including corporate entities and community groups, to support our mission and objectives.
· Collaborate with colleagues to identify funding needs and develop compelling grant proposals and reports.
· Ensure transparency and accountability in financial management and ensure that spending is in line with grant conditions.
Person Specification
· Experience of trust and foundations fundraising in a charity is essential. Additional experience of other forms of fundraising is a bonus.
· Strong written and verbal communication skills, with the ability to craft compelling fundraising proposals and reports.
· Excellent interpersonal skills, with the ability to build trust and rapport with stakeholders including donors, volunteers, and partners.
· Strategic thinker with the ability to develop and execute comprehensive fundraising strategies and plans.
· Experience using Salesforce is a bonus.
· Commitment to The Magpie Project’s mission and values, with a passion for fundraising as a tool for creating social impact.
Skills
Proficient in Microsoft Office Suite including TEAMS, Outlook, Xcel, Word, Sharepoint.
Excellent record-keeping and time management
Application closes:
Application deadline: 12 noon June 12th
First stage interviews week of 17th June, Second stage week of 24th June
Full time (flexible working options available)
Hybrid – Farringdon, London/Home based
Closing Date: 9 June 2024
Ref 6729
Join the General Counsel's Division as our new Incident Reporting Manager. If you can manage and configure databases to meet business needs, communicate effectively with users, and enjoy data analysis, we would love to hear from you!
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
Save the Children has an ambitious strategy, which requires us to take and manage an appropriate level of risk, often in complex environments, in order to improve the lives of the most marginalised children and communities that we work with. We are a large, complex charity and risk touches every part of the organisation and all aspects of what we do.
This is a new role within our General Counsel's Division and you will work with a wide variety of specialist teams across SCUK (e.g., Safeguarding, Legal, Health & Safety) who investigate incidents reported through SCUK's incident reporting and case management IT system (IRCM system).
You will act as the product owner for the system and will be the main point of contact with the software provider, responsible for ensuring that the system is configured and operating effectively to meet business needs and ensure that we can maximise use of the incident data.
A key objective for this new role will be to develop insightful reports and dashboards that help us analyse and monitor incident data relating to key areas of risk in SCUK's work, for example safeguarding, fraud, and health and safety. The aim will be to develop reporting and analysis that can identify trends and root causes to help us learn from incidents and improve the ways in which we respond to risks.
Key accountabilities will include:
Act as Product owner of SCUK's incident reporting and case management IT system (IRCM system):
- Responsible for the overall management of the system and ensuring that it is configured and operating effectively;
- Collaborate with specialist teams (e.g. Safeguarding, Fraud, Health & Safety) to understand business needs, gathering feedback on issues and functionality requirements, and exploring solutions and improvements;
- Manage the relationships with the ICRM software provider, SCUK technology team, and specialist teams to support the ongoing use of the system and to coordinate system updates and improvements;
- Review how we are utilising the system and the current licensing arrangements and make recommendations to optimise efficiency and cost effectiveness;
- Ensure training and user guides are available for new users and communicate system functionality updates to all users;
- Maintain high standards of data protection compliance in the configuration and use of the system through the completion and maintenance of privacy impact assessments;
- Develop mechanisms to monitor data quality for consistency and accuracy.
Incident analysis and reporting:
- Use appropriate data analytical tools such as Excel and Power BI to enable regular analysis of incident data to detect and monitor trends, including the proactive identification of emerging areas of risk and their causes;
- Develop clear and user-friendly reporting formats, such as dashboards and trend analysis, tailored to different audiences, including the Executive Leadership Team, the Audit and Risk Committee, and specialist teams;
- Convert data into actionable intelligence that enables the organisation to learn from incidents and highlights areas for improvement.
Reporting and case management processes:
- Monitor data quality from incident reports and liaise with specialist teams and incident reporters to ensure information is accurate and complete;
- Carry out initial triage of new incident reports, ensuring they are allocated to the correct specialist teams;
- Ensure mechanisms for reporting incidents through the IRCM system continue to meet the needs of incident reporters and specialist teams, as well as the teams managing regulator and donor reporting requirements;
- Track timely progress of cases to closure in line with agreed protocols
Stakeholder communication:
- Develop a communications plan to promote awareness around incident reporting throughout the organisation and relevant external stakeholders
- Manage the incident reporting and case management Sharepoint site and intranet pages, ensuring the provision of helpful and up to date information about incident reporting and investigation processes and procedures
- Act as focal point for promoting awareness of incident reporting as an important part of protecting people and assets, and in doing so contribute to a culture of openness and learning;
- Coordinate regular meetings for system users from specialist teams to share IRCM system knowledge and best practice, discuss common issues, trouble-shoot and monitor case management Key Performance Indicators;
- Assist with the timely completion of incident reports for institutional donors such as FCDO and other relevant external agencies/regulators
About you
You will need to be self-motivated and proactive with the ability to work independently, whilst also enjoying teamwork and able to work collaboratively with a diverse range of internal stakeholders across SCUK in order to understand business needs and develop appropriate solutions.
As the key point of contact for system users, providing training and guidance, and managing user access you will have strong interpersonal and communication skills. You will also build awareness around incident reporting processes and responsibilities with staff and volunteers throughout SCUK, helping to ensure that reporting is integrated in all SCUK's programmes.
To be successful, you'll demonstrate:
- Experience in high-level project management with excellent communication skills, both verbal and written.
- You are self-motivated; proactive and able to deliver results.
- You actively seek to improve existing processes and practice, and demonstrates a high degree of flexibility and adaptability to manage multiple tasks in a fast-moving environment.
- The ability to build credibility quickly and to communicate with impact, including influencing at senior management level.
- Excellent interpersonal skills, enjoying teamwork and high ethical standards.
- Experience configuring or managing an IT system or database.
- Knowledge of and/or experience in data analytics or the use of reporting tools such as Power BI.
- Awareness of risk management principles is desirable.
- Knowledge of and/or experience in incident reporting or case management is desirable.
- Knowledge of or experience in one or more of Save the Children's reporting areas (e.g., safeguarding, fraud, risk, health and safety) is desirable.
- Proficiency in the use of Microsoft Office Suite, including Excel, Word and PowerPoint, and ability to quickly learn to use new software.
- Discretion in dealing with confidential information.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. You can read more about our benefits here.
Closing date: 9th June 2024
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Purpose of the Role:
Bow Foodbank is proud to have developed a highly trusted relationship with our guests and the community. We are often the first point of call for people when they are starting to struggle financially. We want to use our trusted place in the community to support our guests with more than just food, helping to connect them into a wide range of services and community groups - aiming to help guests to build their resilience and move them away from the causes of poverty. This will be done by inviting specialist partners to offer their services at our centre, as well as training and overseeing our volunteers in signposting guests to services that will help them build their resilience. We want to do this in a way that builds dignity so will aim to follow up with them the impact of any referrals and how they have improved guest wellbeing. Our aim is to limit the length of time guests depend on any foodbank and increase the community’s access to support services and community groups.
This role will train and oversee the work of our volunteers in signposting guests to high quality services. They will be responsible for holding guest voice strategy and will feed into the senior leadership team the opinions of our guests so we can continually improve the service we offer them.
This role will build partnerships with organisations to create support pathways. We want to maximise use of our building by creating a support ‘marketplace’ inviting partners into the foodbank and increasing guest access to the broadest range of services.
Please provide a cover letter of no more than two A4 typed pages that outline your experience in meeting the person specification for this role.
The client requests no contact from agencies or media sales.
We have an exciting part time opportunity for a Triage & Early Intervention Team Leader based across two sites, Wakefield and Shipley. The role is to manage our Initial Responders who deal with large volumes of referrals daily.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
The role is office based across the Wakefield and Shipley sites. We are currently operating on a hybrid rota which includes some days working from home. There may be occasional travel required for training and development purposes.
As a Team Leader you will ensure the delivery of excellent services to victims and retain and develop contracts for services by supporting and managing operational staff, ensuring that the overall aim of helping people cope and recover from the effects of crime is achieved.
You will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of work force plans and the development of the service to maximise positive outcomes for those that access the service.
You will be responsible for:
- case management system audits & reports, providing information to the Operations Manager on required case statistics & compliance
- ensuring that the team are recording case information fully and accurately, as well as complying with contract reporting requirements and VS national standards
- line management of operational team members including responsibility for recruitment, performance management and monitoring, continued support and guidance and implementing formal employment procedures
- promoting effective communication channels including co-ordinate and facilitate regular team meetings, collating local issues, feedback and learning to share with other colleagues and the Operations Manager
You will need:
- Experience of delivering a service in a statutory, voluntary, community or private social care setting
- To report on and audit the case management system, demonstrating complete and accurate data and information recorded.
- To provide an effective and excellent service to referred victims in keeping with the contract requirement and service delivery agreements
- Effective and supportive people management to the operations team ensuring excellent performance management and monitoring, strong working relationships and a culture of support and guidance.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
This is an exciting opportunity to take a leading role in developing the fundraising vision of Harrogate Theatre.
Harrogate is a beautiful spa town that is frequently voted in the top ten places to live in Britain with a vibrant and growing arts culture. The Theatre delivers a mixed economy of produced and received work, it has a buoyant education department and artist development programme. Come and play your role in securing its future.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Wales Remembrance Events Manager
Location: Homebased – Wales
Contract Type: Fixed Term Contract - 7 Months
Hours: 25 Hours Per Week
Salary: £36,720 (Pro Rata) £26,228 Per Annum
Are you ready to elevate your event management career?
Join us as a Remembrance Events Manager and play a crucial role in the Royal British Legion's mission to honour and commemorate the sacrifices of our armed forces. Based in Wales, with some travel to London, you'll lead a dynamic team to plan and execute memorable events that uphold our legacy of Remembrance.
As the Remembrance Events Manager, you'll shape the national landscape of commemorative events, collaborating with civil, military, and veteran organisations, as well as the Royal Household. You will lead the Remembrance Events Team and deliver a busy programme of iconic and high-profile national events. Your creative vision and strategic planning skills will be key in delivering large-scale events that capture the hearts and minds of the nation.
With your strong leadership abilities, you'll effectively manage budgets, resources, and venues to ensure the seamless execution of every event. Your commitment to promoting diversity and inclusivity will shine as you represent the Legion positively, both nationally and internationally. If you're a seasoned event planner with a passion for honouring our heroes and a proven track record in project management, we want to hear from you.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Join us in preserving the legacy of Remembrance and making a meaningful impact on the lives of veterans and their families. Apply now and be part of something truly special.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel around Wales and to our London Hub for meetings. You will need to have an understanding of working in and delivery large scale events in a devolved nation and be sensitive to operating in a bi-lingual nation.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 7th June 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
The Royal Opera House continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with the Royal Opera House.
The Development and Advocacy Department are looking for a Philanthropy Coordinator to join the team. This is a growth role which is testament to the dynamism in our philanthropic endeavours and the continued need to supplement our income through the relationships with our supporters. This is a pivotal role within the team, and you will be able to learn about the full range of activities undertaken by the Philanthropy Managers. You will have a varied workload including correspondence, meticulous diary management, planning for and issuing invitations to events, following up on arrangements and assisting at fundraising events. This is a fantastic opportunity for a skilled administrator who is looking to grow and develop their career in a sector leading Philanthropy Team.
This role will suit a candidate who is a strong team player, happy to pitch in and support with a variety of tasks as required. You will be able to work both independently and as part of the wider team, showing initiative but also taking direction. You will be a confident communicator who can deal with people at all levels.
Please note, this role may be known in other organisations as: Fundraising, Development, Supporter Administrator/Coordinator.
A full job description and ROH information pack is attached below.
Closing date for applications: 8am, Thursday 27th June 2024
First stage online interviews will be held w/c 1st July 2024
Applicants must have work authorisation for the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Fundraising Officer at the Childhood Eye Cancer Trust (CHECT) supports a wide range of the charity’s activities, including but not limited to, helping to develop and grow income from individual donors with a focus on developing strong relationships with donors and families; as well as assisting with CHECT’s overall admin and operations.
We are looking for someone who is passionate about helping families affected by retinoblastoma and shares our values to increase awareness through communications and appeals, expanding our social media and website content and supporting our exciting fundraising efforts.
You will have a high level of autonomy and will be given the opportunity to develop new ideas in a role that is varied and flexible.
Key Objectives of the role:
- To assist the Fundraising Manager on the organisation of events primarily mass participation events
- To assist the Fundraising Manager in providing excellent stewardship to all of CHECT’s supporters
- Management of the fundraising inbox, social media and regular email and telephone communications
- To provide admin and communication support to the wider CHECT team, monitoring the info@inbox and collecting and sending office post
What we offer:
- Small friendly team which allows for greater autonomy, collaborative and agile working
- Enhanced sickness and maternity policies
- Hybrid working between our London office and home
- 25 days annual leave + bank holidays
- TOIL for any evening or weekend work
We will be reviewing applications and interviewing on an ongoing basis.
For more information on the role, including the job description, click on our recruitment pack.
Posted on: 20th May 2024
Closing date: 19th June 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a part time position, based at the Centra London Samaritans branch office, to support the Head of Branch Operations and branch staff team with various duties primarily focused on admin, community events support, and assisting with digital/social media.
Please see the attached role profile for further information and requirements.
After reviewing your attached CV and cover letter, we will be in touch to let you know whether we would like to take your application further.
If so, we will contact you to arrange an interview, preferably at our branch premises but this could also be via video call if circumstances require it, with a further meeting at the premises should we wish to take your application further.
Thank you very much
The client requests no contact from agencies or media sales.