Operations manager jobs

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Senior Operations Contracts Lead - Criminal Justice Services (Caversham, Portsmouth and Kent)

Salary: £38,000 - £48,000

Location: Based across multiple locations with the flexibility to work from home up to two days each week. The key locations for this role are Caversham, Portsmouth and Kent. The expectation is that a minimum of three days per week are spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions). Visits also required to HMP Peterborough and HMP Bronzefield.

Hours: 35 hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.

You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.

About You:

To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:

A thorough understanding of and knowledge of the issues relating to women in the criminal justice system

• A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding

• A good knowledge and understanding of organisational systems and frameworks, line management and project management

• Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level

• Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.

• Experience of developing relationships with funders/commissioners and achieving required outcomes

• Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact

• Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach

• Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking

• Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Wednesday 4th February 2026

• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• One-week paid carers’ s leave

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Make a difference every day at Brent Carers Centre

At Brent Carers Centre, we believe unpaid carers deserve recognition, respect, and support — and so do our staff.

Join our team and be part of a warm, inclusive workforce where compassion meets action.

The role of Operations Manager contributes directly to improving the lives of unpaid carers across Brent, giving you the chance to see the impact of your work first-hand.

Whether you’re developing new skills, building lasting relationships, or championing carers’ voices, you’ll find your career here both meaningful and rewarding.

About Brent Carers Centre

· We’re a trusted local charity supporting thousands of unpaid carers across Brent.

• Our services range from advice and advocacy to support groups and activities.
• We work closely with health, social care, and community partners to ensure carers are recognised and supported.
• Our team is passionate, diverse, and committed to making Brent a better place for carers.

The Role

The Operations Manager is a pivotal leadership position designed to bridge the gap between the CEO’s strategic vision and the frontline delivery of services.

• You’ll oversee the day-to-day operations of the Brent Carers Centre, ensuring that information, advice, and respite activities are delivered to the highest standard.
• You’ll act as the lead for Safeguarding and GDPR, ensuring all staff follow best practices and that the centre remains a safe, confidential space for vulnerable residents.
• You’ll manage the CRM and data reporting systems, translating daily activities into "impact stories" and performance metrics for the Board of Trustees and local commissioners (Brent Council/NHS).

• You’ll provide direct line management to a diverse team, including Advice Officers, Counselling Coordinator and the Volunteer Co-ordinator.
• You’ll manage staff resources to make sure that our service remains responsive and empathetic.

• You’ll make sure the physical office environment is fit for purpose, managing health and safety, equipment, and IT infrastructure.

What We’re Looking For

We are looking for a "hands-on" leader who combines operational grit with a deep-seated passion for social justice and carer rights.

Essential Experience

• You’ll have a track record of managing teams and operations within a charity, health, or social care setting.
• You’ll possess a working knowledge of the Care Act 2014 and of providing or managing advice and information services and the specific challenges faced by unpaid carers.
• You’ll be "tech-literate” and will be comfortable using databases (CRMs) and proficient in using a range of Microsoft software.

• You’ll be a strong communicator and will be able able to build rapport with a range of stakeholders
• You don’t just manage processes; you care about people. You align with our mission to ensure carers are "recognised, valued, and supported to live rather than just exist."

Desirable Extras

• Experience working in a multicultural borough like Brent, with an understanding of how to reach under-represented or "hidden" carer communities.

What We Offer

• �� Professional growth: Training, mentoring, and opportunities to develop your career.
• �� Inclusive culture: A diverse team where everyone’s voice is valued.
• �� Impact: The chance to see the difference your work makes every day.

How to Apply

If you’re ready to join a team where compassion meets action, we’d love to hear from you. Apply today and help us champion carers in Brent. Please submit a CV and cover letting setting out how you meet each of the criteria in the person specification - we will not consider applications that don't have cover letter and CV.

Operations Support Manager

Location: Farringdon (Fully office-based)
Contract: Temporary, 2-3 months
Hours: 35 hours per week, Monday to Friday, 9:00 am - 5:00 pm
Pay: £19.78 per hour + £2.39 holiday pay (equivalent to £36,000 FTE)
Start date: Immediate

Charity People is delighted to be partnering with a leading professional membership body that supports individuals working in a specialised scientific and healthcare field. We are looking to recruit an Operations Support Manager for an immediate start. This is a fantastic short-term opportunity to play a key role in ensuring smooth operational delivery within a busy and collaborative environment.

About the Role

You will manage core operational areas and deputise for the Head of Operations, ensuring the organisation runs efficiently and effectively. This includes overseeing reception services, health and safety compliance, IT coordination, and facilities maintenance. You'll also provide administrative support to senior leadership and act as the first point of contact for operational queries.

Key Responsibilities

• Manage reception and front-of-house services, including line management of the Receptionist.
• Oversee health and safety processes, including fire safety risk assessments and staff training records.
• Act as first-line support for IT issues, coordinating with external providers and maintaining systems.
• Arrange facilities maintenance and monitor cleaning contracts.
• Maintain asset registers and support procurement for repairs and improvements.
• Provide administrative support to the Executive Head of Operations and assist with ad hoc tasks.

About You

• Previous experience in a similar role and willingness to learn.
• Strong understanding of IT systems and proficiency in Office 365.
• Excellent organisational skills and ability to prioritise workload.
• Strong communication skills and a proactive, problem-solving approach.
• Positive attitude, flexibility, and ability to work collaboratively.

How to Apply

Please apply without delay, as we are reviewing applications on an ongoing basis for this urgent role.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please let us know if you require any adjustments to ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Team: Community Operations

Location: Hybrid in Truro, Cornwall with regular travel across the region

Work pattern: 35 hours per week to include occasional weekends and evenings once or twice a month

Salary: Up to £30,809.83 per year

Contract: Permanent

This role requires an enhanced DBS check (including the Children's Barred List). 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Community Operations Volunteer Team Manager:

• Lead high-quality volunteer management across a defined geographical area, ensuring that volunteer-led activities are delivered effectively, safely, and in line with organisational policies and best practice
• Responsible for the full volunteer lifecycle, including the recruitment, induction, training, and ongoing support of a diverse volunteer team
• Play a vital part in enabling the successful delivery of Cats Protection’s work across centres, branches, regional hubs, and specific projects

About the Community Operations team:

• The community operations team is responsible for supporting our volunteers in centres and branches to work towards our strategy – All for Cats.
• Our centres and branches care for thousands of cats each year until they are able to find a loving new home.
• The team consists of a Regional Community Operations Manager, Branch Development Manager and Community Operations Volunteer Team Manager plus the wider volunteering teams

What we’re looking for in our Community Operations Volunteer Team Manager:

• Experience of team leading/supervising employees and volunteers
• Good understanding of volunteer management
• Demonstrates empathy and understanding when addressing emotive issues
• Ability to multi-task and work on own initiative, accurately and under pressure
• Valid UK driving licence and access to own vehicle

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 25 January 2026

Interview date: 05 February 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. in-person interview at Cornwall Cat Centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

The Pilgrims’ Friend Society is a long-established Christian charity supporting older people to live well in safe, caring communities. We are seeking an experienced and inspiring Housing Operations Manager to lead our housing services and shape their future.

This is a pivotal role, driving the delivery of our Housing Strategy, ensuring excellent tenancy and estate management, and leading housing managers to achieve high performance, strong compliance and outstanding resident satisfaction.

You will provide visible, pastoral leadership to housing managers and residents, fostering cohesive teams, engaged communities and well-run schemes. You will oversee budgets, service charges, health and safety, safeguarding and GDPR, while ensuring our properties remain clean, safe and attractive. Resident engagement sits at the heart of the role, including meetings, consultation, prayer and community building.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

For more information, please read the job pack

Key responsibilities

• Lead delivery of the Housing Strategy 2025–30 and action plans
• Line-manage and support housing managers, promoting accountability and innovation
• Oversee allocations, tenancy and estate management, and resident engagement
• Ensure full compliance with housing legislation, policies and audits
• Manage budgets within agreed tolerances and monitor service charges
• Drive improvements in resident satisfaction, wellbeing and community life

About you

• At least 3 years’ management experience in social or supported housing
• Strong people leader with a supportive, values-driven approach
• Confident managing budgets, compliance and performance
• Highly organised, adaptable and IT-literate
• Willing to travel nationally and work flexibly, including on-call cover

*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)).

Hours:

40 hours per week, usually worked over 5 days.

"On-call" cover required to meet demands

Benefits:

• Company car available if required
• Remote working
• Ongoing and continuous training and development
• Ongoing support from management
• Being part of our friendly and committed staff team
• Employee assistance programme
• Perkbox rewards
• Team events
• Paid DBS checks
• Pension scheme
• Recommend a Friend Scheme
• Medicash

— What our staff say about working at Pilgrims' Friend Society: …“a loving and supportive company …" —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

We are looking for a Deputy Cinema Manager to join the team at our brand new MediCinema based in Birmingham Children’s Hospital.

The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run 4 regular inpatient screenings each week which includes evenings and weekends. The post holder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

Service Delivery

• Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends, so the role requires regular evening and Saturday working.
• On screening days be responsible for:
  • Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.
  • Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
  • Preparing and operating the digital projection equipment for the screening, ensuring that films are always screened to the highest technical standards. Training and ongoing technical support will be provided for this.
  • Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
  • Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
  • Keeping accurate monitoring and operational records, including contacts and database updating as required
• Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s
• Assist with arranging and running any special events and special screenings
• When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with hospital departments and patient groups.
• Support the development and roll out of any new type of screenings we embark on.
• Support the delivery of our ‘Beyond the Big Screen' bedside services, including our Disney ‘Moments that Matter’ work.

Nurse & Volunteer Management

• Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.

Marketing and Relationship Management

• Be proactive in marketing the service within the hospital, building key relationships with hospital staff and our partner Birmingham Children’s Hospital Charity.
• Help develop and manage effective partnerships throughout the hospital and community
• Representing the organisation effectively and compellingly at all times.
• Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.

Administration and other duties

• Deputise for the Cinema Manager as and when required.
• Provide holiday or emergency screening cover when required.
• Help manage the collection, loading and returning of films.
• Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
• Contribute to the strategic development of the Birmingham Children’s Hospital MediCinema, operations and MediCinema as a wider organisation
• Communicate effectively with all team members, ensuring an inclusive and whole organisation approach

• Undertake other tasks, projects and duties as reasonably required.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a good attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced Disclosure check, which we will arrange.

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you. Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).

Head of Corporate Partnerships

Location: North London (3 days per week in the office)
Hours: 37.5 per week
Salary: £50,000 to £55,000 per annum
Reporting to: Director of Fundraising
Term: Permanent

Aquilas is delighted to be partnering witth a much loved children's charity to recruit a Head of Corporate Partnerships to join their successful fundraising team.

About the role:

In this role, you will work closely with the Director of Fundraising & Communications to develop and enhance their Corporate and Special Events Programme. This is very much a hands-on role of team leadership and direct account management. This includes six figure partners. 

The post-holder has a key role in the management of their Philanthropy & Corporate Board, which bring together industry leader to help move both these programmes forward. There is great freedom to innovate and a healthy pool of local business with an affinity to our cause. The post-holder takes a key leadership role across fundraising and marketing, working with their peers  and Director to take strategic decisions for wider benefit of the department. 

Line managing a small team of two you will play a key role in building and maintaining relationships with existing and prospective partners of the charity. You will ensure our partners have the best possible experience, making them feel engaged and motivated, valued and informed about the impact of their involvement and help them achieve their organisation’s objectives.

About you:

You will be an inspiring Corporate Fundraising Head, excellentcommunicator and a natural relationship builder. You will have demonstrative experience in people management within Partnerships and ideally a strong, broad background in corporate fundraising or commerical sales.  Excellent donor stewardship skills in terms of account management of existing supports

To Apply:

To receive a candidate pack or arrange a confidential conversation, please contact:

Kieran McGorrian, Head of Not for Profit Appointments, Aquilas 

org.
Job Description
As the Operations and Visitor Experience Manager, you play a pivotal role at CSC, with full
responsibility for our Centre in Cambridge Science Park and our secondary site, currently in
Wisbech.
An essential part of your role is to drive CSC’s direct revenue streams connected to the Centre.
You will lead your team in generating public and school bookings, and in overseeing community
audiences, private hires, and other groups, ensuring every visitor enjoys a seamless and
welcoming experience. You will also take a proactive approach to increasing visitor numbers,
expanding CSC’s membership base, and researching and developing new revenue-generating
initiatives that strengthen our long-term sustainability.
Your expertise in creating and implementing exhibition spaces will be instrumental in bringing to
life our annual delivery calendar of science themes, which is strategically curated to attract and
engage our audiences while supporting the delivery of our Programmes. You will oversee an
annual budget covering the shop and site facilities.
You will work closely with the Outreach and Innovation Manager to prioritise, schedule, and
maintain products and content in line with CSC’s core Programmes and commitments, ensuring
impactful experiences for all audiences. In collaboration with the Marketing and Communications
Manager, you will plan and execute advertising campaigns targeting both the public and schools.
You will also coordinate with the Corporate Partnerships Manager to develop opportunities for
corporate partners to support on-site exhibitions and events, ensuring agreed partnerships are
effectively tracked and delivered.
Beyond operations, you will champion excellence in STEM engagement, providing both positive
and constructive feedback to the Engagement and Logistics Lead to ensure CSC’s offerings
remain best-in-class. This is an opportunity to shape the visitor experience at CSC, ensuring it
remains dynamic, inspiring, and accessible to all.
Key Responsibilities
● Create a welcoming and engaging environment for all visitors to our centres.
● Support and line-manage the Delivery and Sales Administrator and the Finance and
Operational Support Manager.
● Take overall responsibility for Health and Safety across CSC sites, ensuring full compliance
with requirements at both centres. Implement corrective actions where needed, and
oversee training and incident management to maintain a safe and well-managed
environment.
● Achieve annual direct income revenue targets across Visitors, Membership, Shop, Schools,
Parties, and STEMtots (under-fives), track progress, report findings, and take corrective
action as needed.
● Develop and implement strategies to increase visitor numbers and drive membership
growth.
● Research, plan, and execute new revenue projects to diversify CSC’s income streams.
● Oversee asset records, maintenance priorities, budgets, contractors, and expenditures
across the Cambridge and Wisbech sites, ensuring the effective sourcing and delivery of
third-party exhibits and content.
● Deliver an annual plan for exhibition-floor themes, events, and site management,
coordinating with the Outreach and Innovation Manager and the Engagement and Logistics
Lead to align activities with multi-year programmes, partner commitments, and internal
schedules such as training and exhibit maintenance.
● Establish a multi-layered feedback system to collect, analyse, and act on visitor insights,
continuously enhancing our offering.
● Oversee CSC’s volunteering and work experience programme, ensuring recruitment,
induction, and ongoing support are delivered to a high standard.
● Work with the Director of Business Development to identify and address barriers for
schools, supporting bursary applications and additional funding opportunities.
● In coordination with your team, ensure the shop is stocked with appropriate products to
maximise sales, support at-home engagement with STEM after a family visit and promote a
message of sustainability.
● Increase school bookings through strategic planning, aligning with schools’ annual planning
cycles, targeted outreach, and the effective delivery of engagement programmes.
● Work with the Marketing & Communications Manager to plan and deliver advertising for
exhibitions, events, and school engagement, ensuring effective promotion of activities at
both the Cambridge and Wisbech centres.
● Manage the budget and oversee all contractors and expenditures related to the Cambridge
site and Wisbech.
● Provide financial support, working closely with the Director of Operations and Engagement
to ensure CSC’s operational sustainability.
Essential Criteria

Experience managing a visitor attraction, including responsibility for income targets and
cost control.
● A creative and engaging mindset, with a proven ability to work with a team to create
intriguing and popular spaces.
● A thorough and operational approach to planning, risk management, and the continuous
improvement of processes.
● Demonstrated success in increasing visitor numbers and driving membership growth
through strategic planning and effective execution.
● Experience in researching, planning, and delivering new revenue-generating projects.
● A strong track record of increasing school bookings through targeted outreach and strategic
programme design.
● Comprehensive knowledge of health and safety management, including experience in
leading compliance activity and training across multiple sites.
● Strong financial acumen, with the ability to support budgeting, forecasting, and operational
financial oversight
● Excellent verbal and written communication and presentation skills.
● A strong drive to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and partners
across a wide range of projects.
● Competent and confident in using standard computer applications.
● Achieve a satisfactory enhanced DBS check
● Full clean driving license
● Confident in using IT platforms, databases, and digital communication tools.
Desirable Criteria
● A passion for staying up to date with worldwide developments in science, technology,
engineering, and maths.
● Experience in using spaces to support learning or community development.
● Knowledge of sustainability practices in operations and visitor engagement.
● Project management qualifications or equivalent experience.
● Experience with CRM systems and membership platforms
● Experience in science communication or in working with families, adults, and children.
● Strong customer service skills and experience.
● Level 3 or equivalent qualification in a STEM subject.
Working Conditions

The primary location for this role is Cambridge Science Centre at Trinity Centre, Cambridge
Science Park, CB4 0FN; however, travel to secondary sites and the main office will be required.
One working weekend per month will also be required.

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

SUNDAY TIMES BEST PLACE TO WORK 2024 AND 2025

If you are looking for a job where you make a real difference and are part of something truly meaningful, then we would love to welcome you to our family.

MAIN PURPOSE OF JOB:

To manage and develop our community service department to ensure that all elderly and terminally ill pet owners receive help from our volunteers nationwide To lead and motivate all Community Service teams, encompassing the volunteer coordinators, the support team and the volunteer registration team to ensure an excellent standard of service is given to both volunteers and owners alike. To be responsible for ensuring a prompt, appropriate and sympathetic reply to all communications and correspondence within the department. To work closely with Community Service Manager to deliver a smooth, coherent and first class service to everyone we assist both during the working day, evenings and weekends. This post will require a good overall understanding of the needs of elderly people and their pets, ability to problem solve and experience of motivating and managing staff. 

MAIN DUTIES AND RESPONSIBILITIES:

1 .VOLUNTEER CO-ORDINATOR LEVEL I & LEVEL II I)

To lead and motivate all Volunteer Co-coordinators Level I & Level II on a day-to-day basis to ensure they are properly trained and competent to deliver the appropriate level and quality of service to all petitioners when handling any request for help. II) Once identified, to refer any difficult and problematic cases to the CEO or the Community Service Manager for prompt action and feedback. III) To work closely with the Community Service manager and volunteer coordinators Level II to ensure delivery of our on-call emergency service both midweek and weekends and deputise for the Community Service Manager in her absence and time off.

IV) In collaboration with the Community Service Manager, to appropriately schedule the out of hours rota to ensure cover at all times for our emergency service.

V) To be contactable out of hours, if needed over the evenings and weekends.

VI) To ensure a Monday morning debrief with the Community Service Manager and weekend coordinator, to log, discuss and resolve any issues that have arisen.

VII) To manage and develop a mentoring scheme for volunteer coordinators Level I to enable them, in time, to progress to a Level II role.

VIII) To mentor all volunteer coordinators Level II to ensure they are reaching their targets and sustaining an excellent level of service.

2.THE SUPPORT TEAM

I) To lead and motivate a team of individuals to ensure an outstanding level of support is provided throughout all communications across the entire support team.

II) To support and mentor the Community Support Manager to help facilitate the delivery of a smooth, coherent and first class service to everyone we help.

III) To ensure any problems with volunteers are quickly identified, addressed and referred if needed for extra assistance.

3.OTHER

I) To ensure all relevant correspondence and communications across the Community Service Department are answered promptly and sympathetically.

II) To produce weekly reports for the Chief Executive in collaboration with the Community Service Manager, to detail work of the team that is, especially happy, unhappy, unusual, interesting, serendipitous etc.

III) To liaise with all other members of The Trust in a flexible manner.

IV) To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislation (Health and Safety, Date Protection, especially the privacy of members, petitioners and volunteers alike).

V) At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust. Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

We are incredibly excited to share a brand new role at Head In The Game as we enter a major period of growth.

We are recruiting an Area Operations Manager to lead and shape the delivery of our work across West Kent and South London. This is a senior, hands on role and a huge step forward in the expansion of our charity. 

While the role is primarily home based, the successful applicant will need to regularly travel to West Kent and South London to support the delivery of the programme.

This position sits at the heart of our organisation. You will be responsible for the quality, safety and consistency of our programmes, while supporting and leading the brilliant staff and volunteers who make our work possible. The impact of this role is real and direct, helping us reach more people, in more communities, through sport and physical activity that supports mental health and helps prevent suicide.

We are looking for someone with strong experience in the charity or community sector, who understands high quality delivery, safeguarding and partnership working. Just as important is a genuine passion for mental health and the power of sport to change lives. This role is ideal for someone who is people focused, values led and excited by responsibility and growth.

This is a 1 year rolling contract, salary £28,000 per year plus travel expenses and pension, with flexible working and regular travel to programme venues.

If you are looking for a role where your experience really matters, where you can lead from the front and be part of something that is growing fast and making a difference every day, this could be for you.

Job Title:  National Safeguarding Operations Manager

Salary: £63,000 per annum(Band H, Level 3, Inclusive of Outer London Weighting & Market Supplement)

 Location: Gilwell Park, Chingford, London (with hybrid working) 1 day present in office per week; that includes in-person Team Meetings/Trainings

Contract Type: Permanent

Working Hours: 35 per week

About The Role:

We’re looking for an experienced National Safeguarding Operations Manager to lead the day-to-day safeguarding and vetting operations across Scouting in the UK. This is a senior, influential role where you’ll shape practice, guide complex decision-making, and ensure the highest safeguarding standards are embedded across the Movement.

As the National Safeguarding Operations Manager, you will (Key Responsibilities):

• Lead the operational delivery of safeguarding and vetting across The Scouts

• Provide expert oversight, supervision and direction on complex and high-risk cases

• Develop and support managers and team members through coaching, training and reflective practice

• Shape and contribute to national safeguarding policies and procedures, ensuring legal and best-practice compliance

• Represent The Scouts at multi-agency, statutory and court proceedings when required

• Use data, insight and trend analysis to drive continuous improvement in safeguarding practice

• Ensure 24/7 professional safeguarding advice is available to volunteers through on-call arrangements

• Build strong, collaborative relationships with statutory bodies, government and sector partners

What you’ll bring as our National Safeguarding Operations Manager:

• Significant experience managing a safeguarding function

• Strong case management and supervision expertise

You are:

• Personable, approachable and highly professional

• Discreet, ethical and trusted with sensitive information

• Flexible, open-minded and solutions-focused

• Committed to delivering a high-quality, people-centred service

• Experience using data and analysis to improve safeguarding practice

• Confidence working with and supporting volunteers

• Excellent communication, leadership and interpersonal skills

• The ability to make risk-based decisions and remain calm under pressure

Benefits include:

• 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas

• Flexible working hours

• Double-matched pension up to 10% of gross salary

• Generous family leave and support as a family-friendly employer

• Access to our Learning & Development hub for ongoing training

• Recognition as Charity of the Year (Charity Times Awards 2022)

For a full list of our benefits, click .

Closing date for applications: 11:59 pm Friday, 30th January 2026

Interviews will be held in person at Gilwell Park, Chingford, on Thursday, 19th February 2026.

Strictly no agencies!

The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Make a real impact for people living with rare, life-altering conditions. 

Inflammatory Neuropathies UK is the only UK charity dedicated solely to supporting people impacted by Guillain-Barré Syndrome (GBS), CIDP, MMN and other Inflammatory Neuropathies. These are rare autoimmune conditions that can dramatically change lives. We are here to work with people, to provide support, and to make things better. 

We provide information, peer support, personal grants, local and online groups, and fund vital research. We are ambitious, people-focused, and growing fast. Along with our community, we are IN this together. 

We are now looking for a proactive, organised and mission-driven Operations Manager to help us strengthen, streamline, and expand our core services so we can reach and support even more people. 

About the role 

As Operations Manager, you will be at the heart of our charity’s day-to-day running. Working closely with our Chief Executive, Trustees, staff team, and dedicated volunteers, you will lead on: 

• Operational Management 

• Day to Day Financial Management 

• Governance & Compliance 

• Volunteer Support 

• Projects, Programmes & Fundraising 

This is a varied and rewarding role for someone who enjoys improving processes, working with people, and building organisational capacity. No two days will be the same, and your work will directly help people impacted by life-changing conditions. 

The role is mainly remote, but does require regular travel to our office in Sleaford (at least once a month), as well as some occasional travel around the UK and Ireland. It may also require some evening and weekend working.

About you 

We’re looking for someone dynamic and innovative, bold, and forward thinking. You will have proven experience in operations, administration, or charity management, with strong knowledge of charity governance, finance, and compliance. We want someone who is organised, can communicate well, and who can work well with our team. You will need to be driven, with a person centred approach at your core. 

If you have experience with a health or rare-disease charity that would be great, but it isn’t essential.

You could be an established manager looking for a fresh challenge, or an up and coming professional looking for their next step. We have an incredible team, and we want to build on it by bringing in the best. 

Why join us? 

If you want to be part of an ambitious, developing team working within a national charity, then this job is for you. This is your chance to make a real difference for a group of people who are often overlooked and who are facing multiple challenges. 

We offer: 

• A competitive salary 

• Remote working with flexibility and autonomy 

• Progression and development 

• The chance to make a tangible difference every single day 

• The opportunity to be part of a supportive and passionate community 

How to apply 

If you’re excited by the idea of helping us make a big impact, we’d love to hear from you. 

Apply via CharityJob with your CV and a supporting statement outlining how your experience meets the job description and person specification. 

Apply now and help us make things better for people living with Inflammatory Neuropathies.