A high capacity, resourceful project manager and effective leader of staff and volunteers is needed to coordinate the operational activities to deliver the mission of Samaritan’s Purse UK both internationally and in the UK.

The major annual project is to lead all the operational and logistical aspects of resourcing, receiving, collecting, processing and exporting all Operation Christmas Child shoebox gifts donated each year by thousands of churches, schools and workplaces nationwide, which are then distributed through local churches in communities of great need globally. You will also be required to assist in other relief projects as they arise.

You will excel at analysing and interpreting data and information, and producing workable solutions to a range of problems. You will enjoy building wide and effective networks of contacts inside and outside the organisation; relating well to people at all levels. You will have a strong record of consistently achieving project goals, working systematically but also adjusting resourcefully to contingencies.  You will have proven people and project management experience.

In accordance with the Equality Act of 2010 and due to both the nature and context of the role there is an ‘occupational requirement’ for the post holder to be a committed Christian. The job holder should be committed to the purpose of Samaritan’s Purse and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

About the role:

We are looking for a highly efficient, well-organised administrator to join the team and support the smooth running of the operations of the organisation. The role will require effective management of multiple functions; including office management, IT support, HR admin and event logistics. The role will also involve managing, implementing and reviewing key company processes and procedures, as well as supporting our work reporting to grant funders.

About you:

You’ll be a highly efficient administrator with experience of managing a range of operations functions and supporting senior-level staff. Positive Money is a small team that works closely together, so you will also be someone who enjoys and is very capable at juggling multiple projects and chipping in where help is needed. You will be a self-starter who is comfortable working proactively with limited supervision. You’ll be excited about working in an organisation that develops a new type of culture based on innovation, trust, and open-mindedness. You will be committed to Positive Money’s mission (described below). You could come from any background or walk of life, and share our commitment to an inclusive and diverse team, and money and banking system.

About Positive Money:

Our money and banking system increases inequality, fuels climate breakdown, and is undemocratic. We think that should change. Positive Money is a fast-growing organisation that combines the activities of a think-tank, a pressure group, and international movement. Born out of the financial crash of 2008, Positive Money is the leading civil society organisation challenging our central bank, banking system, and wider economy to work in the interests of people and planet. Our mission is to reform money and banking to build a fair, democratic and sustainable economy.

Roles and responsibilities

• General office and facilities management, including managing a potential office move in 2021.

• HR administration, including employee and consultant contracts, inducting new staff, managing our annual leave system (timetastic), and administering all recruitment campaigns.

• Oversee and ensure the effective maintenance of all IT equipment including printers and computers, telephones and other equipment.

• Maintain and manage all company IT software accounts as general admin, and act as general IT support to the rest of the team, working closely with an external web developer as needed.

• Manage the office and electronic filing systems (Gsuite/dropbox).

• Manage day to day relationships with all company suppliers, and manage sourcing and purchasing of key company needs such as insurance.

• Support the Senior Finance Manager on financial administration, including purchasing and a weekly payment run.

• Support the effective governance of the organisation, scheduling board meetings and preparing papers, attending board meetings as minute-taker, and providing administrative support to the Board of Directors where needed.

• Monitor our grants reporting schedule, and support Director and Senior Finance Manager to deliver reports to our grant funders.

• Manage donor database including cancelling donations, tracking new and increased donations, updating details in Action Network, dealing with direct debit / Paypal changes upon donor requests, and emailing donors where necessary. Training would be provided.

• Work with senior staff to ensure key policies and procedures are kept up to date and adhered to.

• Managing and organising online and offline events, including webinars, conferences, roundtables, festival stalls and supporter meetings.

• End-to-end event logistics; identifying and securing venues; sending out invitations, securing and managing event suppliers, directing other team members on key event tasks.

• Organising all staff travel and accommodation.

• General administrative support to the Director as needed.

Essential skills and experience

• At least two years experience as an Operations Officer/Coordinator/Manager, Team Administrator,  Personal Assistant, Executive Assistant, or similar

• Strong administration and organisational skills, with a close attention to detail.

• Strong IT skills, and some familiarity with IT systems such contact databases, Cloud based filing systems, HR software or similar. A willingness to learn and become proficient with new IT systems

• Proficiency in using office software: Microsoft Office suite / google docs or equivalent, Email / Slack, and in managing electronic filing systems

• Experience of working on HR administration

• Experience of organising events, ideally both online and in person.

• Ability to work to tight and conflicting deadlines, prioritising effectively, adapting to circumstances, and juggling a range of projects

• Excellent interpersonal and communications skills, needed to work closely with a small team, and a range of external contractors, funders and stakeholders

• A good project manager, able to plan ahead effectively and manage their time.

• Experience setting up, developing and maintaining effective operations systems

• Excellent verbal and written communication skills in English

• Ready to get stuck in and undertake a wide range of tasks, using your own initiative.

Desirable skills and experience

• Some financial management experience

Values and behaviours:

• Be committed to our vision for a fair, democratic, and sustainable economy

• Enjoy working with a high level of autonomy, trust and experimentation

• Enjoy thinking outside the box and seeking out new opportunities

• Be committed to working in an innovative and collaborative way

• Self-motivated and a team player: enjoy working collaboratively within a team

• Ability to work in time-pressured situations, multi-task and meet deadlines

• Be self-reflective with a high degree of empathy and self-awareness

How to Apply: Please download and fill out the APPLICATION FORM in full. 

Closing Date for applications: ***EXTENDED*** 12noon, Tuesday 18th May

Interviews will take place on: Monday 24th and Tuesday 25th May
(interviews will take place online)

Care Services – Operations Manager

Part time: 22 hours over 3 days

Salary: £35,360 FTE (£21,024 pro rata)

We have a unique and exciting opportunity for an experienced Manager to work with our Registered Manager, to deliver outstanding care services. This role will manage, develop and improve the performance, efficiency and impact of care services, using effective methods and strategies. 

The ideal candidate will be self-motivated, dynamic, driven and an excellent communicator who copes well under pressure. A good understanding of current legislation and Care Quality Commission requirements is essential. You will be the face of the service and the one that cascades the values of the organisation to your team and to your customers.

This role will be based in our Borehamwood office and provides services and support in the boroughs of Hertsmere, Watford and Three Rivers.  

Closing date: 26th May 2021

Interview Date: Tuesday 8th June 2021

The role

This role oversees the daily workings of the warehouse operations with accountability for health & safety, food safety, people and logistics to ensure the site meets agreed KPIs and business plans. You will provide leadership and direction to meet ambitious strategic and operational performance targets including oversight and monitoring of performance against budget. You will coordinate with central teams in FSUK and design, manage, deliver and report on specific projects to achieve the overall site strategy. You will manage the Warehouse Manager and other members of the team to ensure the wellbeing of our people and continuity of service for our members. You will lead by example to ensure that targets are met and ensure the continuity of delivery standards within the guidelines of FareShare UK policies and procedures. You will work in partnership with the site’s Regional Development Manager to grow and develop strategies to support our delivery and service excellence.

Main areas of responsibility

• Responsible for excellence in the day-to-day warehouse operations for the site.
• Ensure the Warehouse is set up for success with the correct resource, skills, equipment and ways of working that conform to the organisations, government and industry standards. Highlighting gaps in this provision and designing strategies to support growth.
• Ensure that we have the appropriate logistics and resource schedules in place to meet daily delivery needs.
• Responsible for food safety and health and safety for the site.
• Support in the management of the budget for site and lead your teams to deliver against the plan whilst regularly reporting performance back to the Regional Development Manager and the executive team.
• Managing and leading a team of well-trained staff and volunteers to ensure delivery of operational targets to meet agreed KPIs, Service Level Agreements and within approved budgets.
• Line management including regular appraisals, mentoring, coaching and supervision as required.
• Liaising with FareShare’s central support teams on human resources, operational, compliance, finance and food teams.
• Working with bespoke technology systems, such the warehouse management system and customer relations management system, and support teams to maximise visibility of the warehouse and logistics operations performance across the business. Reporting on these sites and inputting to their development as required.
• Support the Regional Development Manager with the strategic planning and delivery of the service.
• Project management of any pertinent project to support growth of the site. Designing, delivering and managing such projects to further grow the sustainability and success of the site against defined targets.
• Regular communication with the FareShare service users to ensure service excellence.
• Operational oversight and control of food volumes, audits, risk assessments, waste management, warehouse processes and systems to meet defined CFM needs.

Person Specification

1. Previous experience in warehouse operations and / or FMCG industry

2. Knowledge of H&S in the workplace

3. Knowledge of Diversity and welfare of staff matters (including Mental Health consideration)

4. Able to demonstrate a Team player

5. Able to demonstrate thinking on your feet in a fast moving environment, whilst maintaining excellent relationships with the workforce and other parts of the business.

6. Ability to work corporately to the standards sets.

7. Proven track record of project management and strategic planning.

8. Proven track record of excellent people management.

Competencies and behaviours

Essential:

Application form with proof to be provided on request QCF Level 3 award in equivalent to any of: HACCP, food hygiene, manual handling or H&S.

Application form with proof to be provided on request Current, clean driving licence and car insured for business use.  

Application form with proof to be provided on request Experience of leading a team.

Application form/interview an understanding of and ability to promote equality and diversity.

Application form/interview Leadership of multi-dimensional projects from operational and strategic.

Application form/interview Leadership management skills- including the ability to motivate and develop people to deliver high levels of performance.

Application form/interview High level communication skills and ability to engage at all levels with diverse stakeholders.

Application form/interview developing long term partnerships with external stakeholders in achieving strategic goals.

Application form/interview Experience of working in a regulated environment and demonstrable risk assessment capabilities.  

Application form/interview Skills, Knowledge & Abilities Problem-solving skills and the ability to make effective decisions ‘on the spot’.

Application form/interview Confidence and bearing to act as an ambassador to diverse audiences of external stakeholders strengthening the brand and raising awareness. E Application form/interview Strong presentation/facilitation skills to promote awareness of the FareShare mission.

Application form/interview Delivering customer service and the ability to deliver excellence through a competitive service offer to all stakeholders.

Application form/interview IT literacy, in particular of using Microsoft applications.

Application form/interview Excellent interpersonal skills and the ability to create good work partnerships with multiple stakeholders both internally and externally.

Desirable:

Qualifications QCF Level 6 (degree level) qualification.

Application form with proof to be provided on request QCF Level 3 PTTLS.

Application form/interview perspectives financial management, including control over income and expenditure and performance measures.

Application form/interview Working with and developing volunteers who may feel vulnerable or need support.

Application Process:

If you would like to apply for this role, please submit your CV and Cover Letter and Equal Opportunities form via our website by the 20th May 2021 to be considered for the position. Interview details to be confirmed.

The role 

This role oversees the daily workings of the warehouse operations with accountability for health & safety, food safety, people and logistics to ensure the site meets agreed KPIs and business plans. You will provide leadership and direction to meet ambitious strategic and operational performance targets including oversight and monitoring of performance against budget. You will coordinate with central teams in FSUK and design, manage, deliver and report on specific projects to achieve the overall site strategy. You will manage the Warehouse Manager and other members of the team to ensure the wellbeing of our people and continuity of service for our members. You will lead by example to ensure that targets are met and ensure the continuity of delivery standards within the guidelines of FareShare UK policies and procedures. You will work in partnership with the site’s Regional Development Manager to grow and develop strategies to support our delivery and service excellence.

Main areas of responsibility  

• Responsible for excellence in the day-to-day warehouse operations for the site. 

• Ensure the Warehouse is set up for success with the correct resource, skills, equipment and ways of working that conform to the organisations, government and industry standards. Highlighting gaps in this provision and designing strategies to support growth. 

• Ensure that we have the appropriate logistics and resource schedules in place to meet daily delivery needs. 

• Responsible for food safety and health and safety for the site.

• Support in the management of the budget for site and lead your teams to deliver against the plan whilst regularly reporting performance back to the Regional Development Manager and the executive team. 

• Managing and leading a team of well-trained staff and volunteers to ensure delivery of operational targets to meet agreed KPIs, Service Level Agreements and within approved budgets.

• Line management including regular appraisals, mentoring, coaching and supervision as required. 

• Liaising with FareShare’s central support teams on human resources, operational, compliance, finance and food teams. 

• Working with bespoke technology systems, such the warehouse management system and customer relations management system, and support teams to maximise visibility of the warehouse and logistics operations performance across the business. Reporting on these sites and inputting to their development as required. 

• Support the Regional Development Manager with the strategic planning and delivery of the service. 

• Project management of any pertinent project to support growth of the site. Designing, delivering and managing such projects to further grow the sustainability and success of the site against defined targets.

• Regular communication with the FareShare service users to ensure service excellence. 

• Operational oversight and control of food volumes, audits, risk assessments, waste management, warehouse processes and systems to meet defined CFM needs. 

Person Specification 

1. Previous experience in warehouse operations and / or FMCG industry 

2. Knowledge of H&S in the workplace 

3. Knowledge of Diversity and welfare of staff matters (including Mental Health consideration) 

4. Able to demonstrate a Team player 

5. Able to demonstrate thinking on your feet in a fast moving environment, whilst maintaining excellent relationships with the workforce and other parts of the business. 

6. Ability to work corporately to the standards sets. 

7. Proven track record of project management and strategic planning.

8. Proven track record of excellent people management.

Competencies and behaviours 

Essential:  

Application form with proof to be provided on request QCF Level 3 award in equivalent to any of: HACCP, food hygiene, manual handling or H&S.

Application form with proof to be provided on request Current, clean driving licence and car insured for business use.

Application form with proof to be provided on request Experience of leading a team.

Application form/interview an understanding of and ability to promote equality and diversity.

Application form/interview Leadership of multi-dimensional projects from operational and strategic.

Application form/interview Leadership management skills- including the ability to motivate and develop people to deliver high levels of performance. 

Application form/interview High level communication skills and ability to engage at all levels with diverse stakeholders.

Application form/interview developing long term partnerships with external stakeholders in achieving strategic goals.

Application form/interview Experience of working in a regulated environment and demonstrable risk assessment capabilities.

Application form/interview Skills, Knowledge & Abilities Problem-solving skills and the ability to make effective decisions ‘on the spot’.

Application form/interview Confidence and bearing to act as an ambassador to diverse audiences of external stakeholders strengthening the brand and raising awareness. E Application form/interview Strong presentation/facilitation skills to promote awareness of the FareShare mission.

Application form/interview Delivering customer service and the ability to deliver excellence through a competitive service offer to all stakeholders.

Application form/interview IT literacy, in particular of using Microsoft applications.

Application form/interview Excellent interpersonal skills and the ability to create good work partnerships with multiple stakeholders both internally and externally.

Desirable:  

Qualifications QCF Level 6 (degree level) qualification.

Application form with proof to be provided on request QCF Level 3 PTTLS.

Application form/interview perspectives Financial management, including control over income and expenditure and performance measures.

Application form/interview Working with and developing volunteers who may feel vulnerable or need support.

Application Process:  

If you would like to apply for this role, please submit your CV and Cover Letter and Equal Opportunities form via our website by the 7th May 2021 to be considered for the position. Interview date will be confirmed at a later stage. 

SUMMARY

Made In Hackney opened its doors in 2012 as the UK’s first fully vegan community cookery school.  We became an independent charity in 2018 and collaborate with communities to showcase and develop skills, knowledge and inspiration to grow, cook and eat more plants.

In March 2020 we paused our usual programme to launch a Covid19 response of online classes, telephone support for those not online, and an emergency direct to door community meal service. At the peak of the crisis we provided 500 meals a day across Hackney direct to households who needed support. Today we continue to provide meals and hope to be able to do so for as long as there is need. We aim to incorporate training and jobs for local young people into the community meal service.

We are seeking a highly motivated and strategically minded individual to become our next Operations Manager. You will have experience of working in a senior role in the areas of operations, hr and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate in the most effective way. You will not shy away from problem solving operational challenges and thrive in supporting the core team to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing  services.

Operations Manager Spec

• Hours:             4 days/week
• Contract: 12 months (with intention to extend dependent on funding)
• Location: Partly home based and partly at the new MIH venue 'Liberty Hall', Clapton Commons, E5
• Salary: £24,000/annum pro rata 4 days/week (FTE £30,000/annum)
• Holiday20 days (plus bank holidays – see below for more details)

Responsibilities include:

HR & Training

• Overseeing staff recruitment procedures, including supporting application, interview and induction procedures with a focus on being a fully inclusive employer;
• Issuing and renewing staff contracts;
• Keeping abreast of latest guidance in employment law and HR legislation;
• Overseeing training requirements, bookings and purchase of licences, and supporting core team to keep an oversight of when training is required  eg. Food Safety in Catering, Emergency First Aid, Safeguarding, Gender, Diversity and Inclusion, Anti-Racism;
• Reviewing, updating and creating risk assessments and organisational policies on a regular basis to incorporate latest government guidance and legislation (eg. Health & Safety, Safeguarding) and ensuring they’re reviewed by the Board on a regular basis;
• Ensuring staff DBS checks are updated and supporting core team to keep an overview of outstanding checks needed in their project teams;
• Safeguarding Lead – conducting regular reviews of child & young persons and adult safeguarding policy and procedures, overseeing staff and volunteer safeguarding training and completing regular refresher training to comply with best practice;
• Data Protection Lead - ensuring Data Protection Policy is updated and adhered to by everyone in the organisation, regularly updating and responding to any data breaches;
• Overseeing organisational structure reviews and ensuring a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
• Leading on implementing staff wellbeing initiatives eg. socials, team building days etc;
• Coordinate regular team meetings and arrange meeting venues where necessary, to ensure effective communication and mutual support.

Salesforce Admin

To be the main point of contact for training needs and technical support to the core team of 9 staff, and to develop the salesforce platform (Non Profit Success Pack) to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator for a team of 9 users
• Manage admin functions including assigning new users, creating reports and dashboards, surveys, application forms, system health checks etc
• Onboarding and training new users;
• Creating training resources, and grow level of expertise among the core team;
• Implement custom features when new work streams/programmes get set up and as organisational needs grow;
• Oversee support contract with Economic Change (salesforce technical support and training provider).

 Governance

 Lead support to Board of Trustees for housekeeping issues such as assisting Chair with trustee meeting agendas, setting meeting dates and reminders, reviewing minutes, keeping Charity Commission website updated, and assisting with trustee recruitment, induction and training, and board reviews etc;

Venue Management

MIH has a part time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Operations Manager will oversee them and support on key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly, (eg. internet, energy provider, refuse collection) and represent MIH in oversight committee meetings as necessary;
• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested in a timely manner;
• Ensure venue meets latest Covid Health & Safety requirements, Fire Safety Standards and is fully accessible;
• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

 Monitoring and Evaluation

• Creating online surveys for each newly funded programme according to their unique reporting requirements;
• Creating welfare surveys for the community meal service;
• App Integration – using apps such as Mailchimp 123 Form Builder (a survey software) and integrating with salesforce;
• Creating reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report.

Finance

• Organise quarterly budget meetings between core delivery team and Finance Director to go through budget and expenditure;
• Ensure finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

PERSON SPECIFICATION

• Experience in a similar Operations role;
• Experience in HR Policies and Procedures;
• Confident and tech savvy in using and training others in a CRM system;
• Confident with numbers, data and financial planning;
• Experience of managing multiple and simultaneous programme areas;
• Ability to take initiative, problem solve, and think creatively;
• Experience in delivering training (either one to one and/or in a group);
• Capacity to motivate others;
• Strong communication and interpersonal skills and the ability to deal with, and have empathy for, a diverse range of people;
• Enthusiasm, energy and a positive attitude;

BENEFITS

• Flexible working arrangement with allowance for working from home
• Training provided in Salesforce CRM, Safeguarding Adults at Risk and Children, Emergency First Aid, Food Safety etc
• Employers Assisted Programme (EAP) which includes counselling and physio
• Staff Wellbeing and Social activities throughout the year
• A discretionary summer holiday allowance that is additonal to the annual leave allowance – See MIH Annual Leave Policy for full details
• Pension Scheme
• Staff discount of 15% in Food For All Shop

Equal Opportunity

We have a strong commitment to promote diversity, equality and equal opportunities. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.

Deadline:  5pm Monday 17th May 2021

Interviews: Monday 24th May 2021

Post commences: As soon as possible after appointment. (Latest by 1st July 2021)

This is an exciting opportunity to be part of a team providing solutions which deliver greater choice for disabled people.

We are seeking an Operations and Commercial Manager to join our Operations team, helping to maximise the commercial potential of Designability’s products, as well as supporting the overall operations of the organisation.

You will have:

• Experience in business development or commercial management
• Strong operational management experience, working to deadlines and delivering on time and budget
• Exceptional communication, influencing and negotiation skills

You will joining an independent, national charity based in Bath. Our creative and inspiring team includes engineers, technicians, product designers, occupational therapists, fundraisers and administrators. We are led by strong values: we are creative, inclusive and practical, with our vision being to create a future where every disabled person has the products they want to live the life they choose.

Victim Support is looking for a full-time Operations Manager to work Monday to Friday 9am to 5pm (37.5 hours)

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Your primary role will be to ensure the delivery of excellent support and line manage a team of Senior IDVAs and Support Workers to provide a high-quality frontline services to victims of all crimes, specifically domestic abuse and anti-social behaviour. To be the lead in crisis situations and provide advice and guidance on safeguarding, child protection issues and information sharing concerns.

You will be accountable for the performance of the service against operational plans and performance standards, including compliance with national standards and codes of practise and all legislative requirements.

You will be required to take lead responsibility for ensuring that appropriate allocations, work plans, appraisals, supervision and staff development strategies are devised, implemented, monitored and reviewed in line with Victim Support's standards, timescales, aims, objectives and ambitions, and therefore have a proven track record of managing a team delivering services of similar nature and scope, including performance management and staff development.

Experience of data management with strong IT skills are also essential requirements as you will provide regular reports to the Area Manager and funders where needed.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area.

In order to apply, please create a profile in our website (jobs section), complete and submit an online application form. If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks(police Vetting) and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities

We are seeking an Operations Manager to manage the advice service operations, standards and compliance of Citizens Advice Diss, Thetford & District. 

You will be located at Citizens Advice Diss, Thetford & District (currently blending remote and in person services).

This is an exciting opportunity to join our small but growing team and influence change and improvement across the organisation. You will be advice trained with experience of advice quality assessment, ideally with Advice Service Supervision experience. You will be responsible for day to day running of the offices, together with responsibility for ensuring advice quality standards are met. You will develop a strong understanding of the various funded projects delivered by the organisation and of partnerships within the district. You will deputise for the Chief Officer with partners and working groups.

We are seeking someone who is passionate about giving an effective service to those most in need and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with a strategic view as well as an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

About you

• Advice agency (AQS) trained with advice quality management experience (or can demonstrate willingness to learn)
• Track record of delivering operational change and driving performance
• Ability to manage individuals and teams and support personal development
• Experience of delivering change in a customer focused role
• Attention to detail to ensure accurate reporting and regulatory compliance
• Great interpersonal skills, a ‘can do’ attitude, and the ability to create a positive working environment
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing
• Ability to thrive in a fast-paced environment balancing competing priorities
• Demonstrably strategic and forward thinking, as well as an active problem solver
• A good up to date understanding of equality and diversity and its application to the provision of advice

How to apply

For a full job pack and application form please visit our website via the Apply button.

Closing date: 24th May 2021

Interviews will be held remotely in week commencing 31st May 2021.

If you want to chat about the role further, you can contact Mel Jones, Chief Officer. Contact details are available on our website.​

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce

Operations Manager – Resolve

Full-time Position – Working across all areas of Resolve’s Service Provision

Salary Band – £34,000 - £38,000 p.a.

Resolve is a charity, established in 2008 that provides Community Drug & Alcohol Treatment & Support Services, Sheltered/supported Crisis Accommodation and solutions for homeless individuals as part of the Welwyn Hatfield Borough Council’s Housing First approach to tackling homelessness and our Community Café & Hub, SPARKS. We are looking for the right person to take up this new position within our Senior Management Team as part of Resolve’s expansion programme.

As a member of Resolve’s Staff Team, you will have the opportunity to be involved in the development of Resolve’s ongoing expansion plans, supporting the development of the Senior Management Team and driving the delivery of all of Resolve’s Projects/Services across all areas of our work.

This is an exciting opportunity for someone with drive, motivation and commitment to join the Resolve Team, to lead the delivery of our services and community projects as the lead member of our Senior Management Team.

Key accountabilities include:

• Competent IT skills
• Effective listening and excellent communication
• knowledge and experience of homelessness, drug and alcohol harm reduction and treatment services are key requirements of this post

This is a new post and so we are looking for someone who has the drive and confidence to make this position their own. The successful candidate will be a self-starter, able to work on their own initiative and willing to work as part of a team to achieve the greatest outcomes.

Resolve provides training for personal and professional development and therefore embraces candidates who demonstrate being a ‘great team player’, who has “person centred” approach to work and who wishes to be part of a valued team, responsible for the smooth running of all of Resolve’s Services/Projects, mentoring staff whether paid or volunteers.

For an application form and job description email as directed

Closing Date for applications: 5.00pm Monday 10th May 2021

Interviews will be held as soon as possible by arrangement with short listed candidates following the closing date for applications. Expected to be week commencing 17th May 2021. Venue to be decided.

We would like the successful candidate is to start as soon as possible, upon receipt of two satisfactory references.

Public Law Project (PLP) is looking for an Operations Manager to manage and support the effective operation of our growing charity.

The successful candidate will be a team player, working closely both with other members of the finance and operations department and with our lawyers, researchers and events team to ensure they have the support needed to deliver our charitable activities. Your blend of skills and experience across HR, compliance, premises and IT and information management will be crucial to helping us to ensure people who are disadvantaged and marginalised can hold the state to account for unfair decisions.

This role includes a wide range of responsibilities and the successful candidate will enjoy the variety in the role and have the core skills necessary to provide excellent management of all areas of the post including areas where you will not be expert. This includes strong problem solving skills, commitment to taking responsibility and excellent time and task management. You will be dedicated to self-development and learning and be able to identify when you yourself need professional advice or additional support. Within this context expertise or particular interests in one area, for example in HR, would also be beneficial to the role.

Prioritising development of PLP as a resilient, connected organisation is one of the three central organisational goals PLP has adopted in our strategy for 2021-22. Your role will be critical to our ability to mitigate the effects of the external crisis on the effectiveness of our team, playing a key role in developing and leading a programme of well-being training and resources and fostering a culture of psychological safety and inclusivity. As we learn how to work optimally in a hybrid working environment you will be crucial in ensuring our office and technology is geared to support collaborative working and will contribute to developing our thinking on supporting internal communication and connectivity. PLP is a diverse team and benefits from an inclusive culture – your role will help us build on this strength.

PLP support staff have the opportunity to be involved directly in the work of the charity through membership of one of our working groups. Working groups such as for Benefit Sanctions or Public Law and Technology – shape our work whether that is challenging unlawful withdrawal of welfare from people with mental health conditions or investigating how the use of algorithms in government decision making might unlawfully discriminate against minorities. 

PLP wants to work with the best possible person for this role. To achieve that goal, we can be flexible. Whilst this post is conceived as a full-time post, part-time hours, job-share and other flexible working arrangements will also be considered.

PLP is an equal opportunities and Disability Confident Employer. We value diversity, we have a diverse team particularly among women and the LGBT+ community, and, we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people compared to our beneficiaries and within the London-charity sector.  We are continuously taking actions to improve the diversity of our team. We welcome all applicants and are actively encouraging applicants particularly from Black, Asian and minority ethnic people and disabled people.

An exciting opportunity has recently arisen to join the largest funder of health and social care as an Operations Manager. This institution develops influential relationships with research organisations, charities and the public sector to ensure that patients have access to the latest research and treatments. The organisation is going through a period of growth and this role was created to aid and build upon the effectiveness of the research department team. The successful candidate will work towards ensuring that a gold standard customer service is at the forefront of the department's underlying objectives.

About the Role:
? Managing the operational aspects of commissioning research
? Act as a lead point of contact for internal and external stakeholders relating to operations
? Empower the team to be proactive and innovative
? Recruit, manage and develop members of the operations team through their careers
? Develop detailed work plans to ensure projects are delivered to agreed standards and dates
? Resource management ensuring activity is planned and assigned to the right person

To be successful you will have the following skills and experience:
? Experience managing a robust and complex operations process within a research funding environment
? Natural ability to coach, develop and motivate people
? Knowledge working across teams whilst developing and maintaining relationships
? Thrives working in a demanding, everchanging environment
? Demonstrate accountability and ownership
? Excellent written and verbal skills
? Experience managing a large team

The purpose for the role is to deliver all aspects of the Healthwatch Hammersmith & Fulham service in line with statutory duties, service specification, agreed KPIs and the YVHSC model of delivery.

Our aim is to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities, and the expertise and value that individuals can bring to discussion and decision making on local and national issues. We carry out activities across a number of different programme areas to enable us to fulfil our statutory functions.

For further information, please click on the Job Description document.

Become is a growing organisation which needs strong operational support so that it is able to effectively deliver its strategy.An exciting opportunity has arisen for a highly motivated person with the skills, energy and enthusiasm to lead Become’s operations, ensuring our hard-working teams are able to make a real difference in the lives of children in care and care leavers.

We need someone who can help us to ensure all operations are carried on in an appropriate, cost-effective way and is committed to working with us to improve the organisations operational management systems, processes and best practices. 

This is an excellent opportunity for a highly organised, self-starting individual with proven experience in a not-for-profit, public or private sector organisation.  An ability to work independently is key, as is the experience of handling multiple and varied priorities.  You will have excellent interpersonal skills and the ability to get things done. 

How to apply

To apply, please provide a CV (in Word or PDF format) alongside a supporting statement detailing your suitability for the role by the closing date of 9am Monday 10th May.