This is an exciting opportunity to join an organisation focused on protecting the public through efficient regulation and a culture of continuous improvement. Working as part of the Fitness to Practise management team, you will lead on business improvement projects to enhance the efficiency and quality of our processes, procedures and decisions.

You will join us at an exciting time as we develop our work practice improvement programme, establish an agile change management model for the team, and cultivate a human centred approach to regulation, as we strive to fulfil our ambition to become a beacon of good practice.

Your role will be to:

• Lead improvement projects within the Fitness to Practice department, undertaking root cause analysis and impact analysis to deliver and embed sustained, evidence-based changes.
• Be proactive in identifying and making a case for appropriate improvements to meet challenges head on.
• Work collaboratively with other Operational Managers and colleagues across the organisation to deliver the department’s strategic objectives and priorities, actively engaging with others to develop and embed robust and effective change.
• Ensure the team have the skills and capabilities required to deliver high quality service outputs, fostering a learning and development culture.
• Utilise quality assurance strategies to identify, develop and share best practice, ensuring that recommendations and learning from audits, reviews and other feedback is taken forward and embedded in the department.
• Be a role model for the department’s commitment to embrace change and different ways of working.

You will have excellent communication skills, be Lean Six Sigma qualified and have experience of managing teams in delivering time and quality critical business processes. You will also have experience of working within healthcare, professional regulation or other regulatory environments.

The people we work with are central to helping us achieve effective and efficient regulation and in return we offer our employees generous benefits. As a member of the team you will have access to wide range of employee schemes and benefits including:  

• 30 days annual leave plus discretionary days at Christmas
• Interest free season ticket loan  
• Cycle to work scheme
• 7% employer contribution pension  
• Employee discounts on gym membership and a broad range of retail outlets
• Flexible working options
• Employee Assistance Programme (EAP)
• 24/7 Virtual GP

Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career. 

You can find out more about our benefits on our website

Closing Date: Monday 12 October (applications closed at 1pm)

Interview Date: w/c 26 October

Further information on this role is detailed in the job description and person specification.

Please note that due to the current situation with Covid-19 the post holder maybe required to work remotely at the beginning of their employment.

The HCPC welcomes applicants from all sections of the community and we promote equality of opportunity, diversity and inclusion.

We are looking to appoint a highly motivated individual to lead and develop this well-established and highly respected local charity situated in North Nottinghamshire. The ideal candidate will possess excellent communication skills, have a management background, be passionate, creative and committed to the work of the charity.  Recently the charity has completed a major build and refurbishment project at the Hospice. This now presents a unique and exciting opportunity for the successful candidate to work with the board to develop the role of the charity to meet the challenges ahead and support the provision of palliative care for the future.

Main purpose of the role:

• To lead the charity with innovation, motivation and inspiration

• To achieve the strategic objectives and business plan set by the board of trustees.

• Work closely with all stakeholders to develop and deliver excellence in all aspects of the work of the charity

• Promote and enhance the values and reputation of the charity within the community

• Ensure that the charity fulfils its legal, statutory and regulatory responsibility

Principal duties and responsibilities

• Work closely with the board of trustees to develop and deliver the operating strategy and business objectives in order to manage the charity effectively.

• Positively lead and manage fund raising and social media opportunities raising the profile of the charity within the community

• Lead, manage and develop the team of staff and volunteers.

• Prepare and deliver the financial and legal objectives of the charity

• Effectively liaise with stakeholders in all aspects of the work of the charity.

• Manage the estate of the charity, including the hospice building, shops and office

The role is about being a visible part of the day to day running of the charity, getting involved, supporting the staff and volunteers and making a difference. 

Bassetlaw Hospice is committed to promoting equality and diversity within the organisation.

An exciting new opportunity has become available at Citizens Advice Lewisham (CAL). They are an independent local charity celebrating 80 years of dedicated service to those living and working in the London Borough of Lewisham. Due to growth, there is an opportunity for an experienced Operations Manager to help oversee the day to day office operations of the charity. This will initially be based on a 1 year fixed-term contract with the goal to make this a permanent post. It comes with great benefits, which include flexible working and some working from home options.

Key responsibilities for the Operations Manager opportunity:

• Oversee all operational and delivery functions of the charity
• Assist senior management in setting goals that promote organisational growth
• Oversee the daily activity of the volunteers, office staff, and manage team workloads
• Work with the Senior Management Team to ensure client requirements are met promptly
• Promote and enforce safety in the workplace, including leading Covid-19 Staff Group
• Manage internal and external service suppliers
• Improve existing systems and policies

It is essential that you demonstrate substantial operations management experience in a charity or non-profit office environment. You will need to show your understanding of facilities, office suppliers, HR, IT infrastructure and the healthy & safe needs of a small to medium-sized office. Strong leadership and communication skills are a must. Naturally, you will be able to demonstrate where you have improved policy, processes, and procedures as an experienced operation professional. You should be an individual who is attracted to a busy environment with a varied workload. 

To apply for this opportunity, please contact Donovan at our Office & Specialist Support Team quoting the reference number J73940DW. All applicants must be eligible to work in the UK.

The Shaw Trust, in tandem with government and the broader employment support community across the UK, is working hard to make sure we support as many individuals as possible to get and keep a job. We believe that everyone who needs help and support to attain their employment goals should be able to access it as soon as possible and that support should reflect their individual needs.

To help us in this mission we are looking to expand our employability services Work and Health Programme Job Entry: Targeted Support (WHP/JETS) and are looking for an Operations Manager.

Reporting directly to the Director of Programme, the role will be aimed at supporting the performance of the expanded Work and Health Programme Job Entry: Targeted Support (WHP/JETS). The role will ensure all operational delivery is operated safely, efficiently and achieves or exceeds performance expectations.

You will lead the regional delivery of services, supporting people to change their lives positively through finding work. Our staff strive to make an impact by looking for new and innovative ways to motivate people who are disadvantaged in the job market. They deploy out-of-the box thinking to provide personalised support to help people take control over their lives.

To stand out, you need to champion and embrace change, balance the empathy of a charitable heart with a commercial edge, and be willing to learn and collaborate with others.

This role is ideal for a person with a background in management, budgeting and delivery of continuous improvement. Working with key stakeholders, the successful individual would have a proven track record of achieving objectives through strong relationship management. A solution focussed approach, which enables risks and issues to be minimised is ideal, as is the ability to make decisions based on analytical assumptions.

This is a complex and challenging operations management role, which requires strong management and contract delivery skills. You will have responsibility for the efficient, effective and evidence based delivery of excellent performance in all services, measured against contractual requirements.

Shaw Trust operates on a national level with over 2,000 staff and 1,000 volunteers. We work with the government, local authorities, combined authorities, health service providers, employers, and other stakeholders – including the Education and Skills Funding Agency, Department for Work and Pensions, clinical commissioning groups and NHS Trusts.

The ideal candidate must have an understanding of the local and regional labour market and employment issues within their geographical area, and be able to maintain an up-to-date working knowledge of the benefit system and entitlements.

You will need to be inclusive and embrace our culture and values, putting those we support at the heart of everything we do. You will consistently deliver high quality services to support our communities and beneficiaries.

Benefits

• Competitive Salary.
• Enhanced Pension Scheme after 6 months.
• Life Assurance x 3 of your salary.
• Enhanced annual leave.

Are you passionate about church planting? Are you committed to excellence in charity and church operations? If you are, we would love to hear from you!

As Operations Manager you will be responsible for ensuring the smooth running of all operational activities at Christ Church Feltham. This includes managing the building & facilities, ensuring policies & procedures are fully compliant and enforced, managing the church office, managing the overall CCF budget and Operations Budget, along with overseeing our HR and IT processes and systems.

You will also have the opportunity to oversee and attend Christ Church’s attendance at FOCUS 2021, the HTB Network’s summer festival.

Christ Church Feltham is an exciting and challenging place to work and is full of variety. We aim for a 'can do' environment where innovation and creativity are encouraged within the context of the team – this has really come to the fore as we navigated all the ramifications COVID-19 has had on the church.

We are looking for someone to take on this role whilst our current Operations Manager is on maternity leave.

If the Job Description and Person Specification matches your interests and experience, we welcome your application!

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

​

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

Role description:

We are looking for an enthusiastic and self-motivated Operations Manager who has attention to detail and great project management skills.  Managing and ensuring our IT, HR, Database functions run well and ensuring all aspects or reporting are readily available to staff and Trustees. The post holder would be expected to work from the office and during COVID from home as agreed. The role will also include the supervising of IT Administrator and relationship building and development with our church partners and key stakeholders.

Main role responsibilities

Office Management

• Ensuring the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff.
• Organising meetings and managing databases
• Booking transport and accommodation
• Organising charity events or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints and queries
• Preparing letters, presentations and reports (Annual Report, Board Reports, NOMR)
• Supervising and monitoring the work of administrative staff
• Managing office budgets
• liaising with staff, suppliers and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• Organising induction programmes for new employees
• Ensuring that all policies are updated on our board circle
• Ensure the health and safety of Oxhill Hub.
• Using a range of software packages
• Attending meetings with senior management
• Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on.
• Oxhill Hub Bookings (“meet & greet”).
• Designated Safeguarding Officer (Training to be provided).

Operations (with Support of IT Administrator)

• Maintaining all databases, files and ensuring all operations run smoothly.
• Ensure inter-department integration flows
• Monitor and manage the integrity of our IT (for example Microsoft Office, Office 365, Zoho Expenses, Donor Perfect) and also be our Data Controller (GDPR complaints/queries go to) - Sage Accounts will be monitored by the CEO)
• Ensuring Office 365 user security, permissions at top level are accurate to allow correct and appropriate visibility, as is necessary and in compliance with GDPR
• Manage IT contracts
• Investigating new IT initiatives that enhance the charities work and supporting all departments to utilize well
• Collation and production of all KPIs for the board, monthly reports from all departments and annual report
• Become proficient in Donor Perfect (DP) & Weblink forms layout management to ensure all relevant information is captured correctly that affects all departments hearing and assisting staff to achieve best utilization of DP
• Design and setup appropriate reporting as required by departments in Donor Perfect
• Ultimate responsibility for HR overall compliance and current legislation
• Maintain and Manage a robust “Help” arm for staff
• Regularly monitor and review the quality of our provision;
• Undertake administrative tasks, maintain effective recording systems and respond to queries;
• Act as an advocate for young people's interests;
• Train other Hub leaders and volunteers in churches, community groups and schools around best practice and our YLP Model.
• Other tasks as your line manager requests
• Grants & Partner bids applications submission & monitoring / coordination.

Initially, with the currently COVID19 restrictions, this role will be home-based. Nevertheless, applicants must live in travelling distance from our office in Oxhill.

In the light of our Christian ethos and purpose, we reserve the right to recruit Christians where there is a genuine occupational requirement (GOR) to do so.

THE ROLE:
We are recruiting for an Operations Manager who will be responsible for overseeing all aspects of the charity's service delivery to clients, primarily carers of all ages but also people with care needs.

The post holder will work with service leads and coordinators to ensure services deliver quality and positive outcomes for service users and meet contract and funder requirements.

The successful applicant will identify and oversee the delivery of cross-organisational strategies, programmes and projects to improve service quality and/or efficiency. You will develop medium- and long-term plans as required to maintain and sustain services including through funding transitions and/or to address unmet need.

Areas of responsibility include:

- Staff and Resource Management
- Contract and Performance Management
- Relationship Management
- Service and Business Development
- Risk and Safeguarding
- Representing the Organisation

ABOUT YOU:
You'll be a confident and articulate communicator with strong interpersonal skills and the ability to deal sensitively and effectively, both verbally and in writing with a wide range of people.

Able to work effectively under pressure, prioritise workloads and activities and deal with conflicting demands and interests in an organised, methodical, supportive and empathetic manner.

If you want the opportunity to make your mark, then we are the non-profit organisation for you.

OUR WISH LIST:
Minimum 5 years direct experience of operational management/service delivery in a social care, health & wellbeing, family support, advice or related service providing organisation.

An understanding of and sensitivity to the needs and difficulties faced by all carers affected by a caring role.
Knowledge of safeguarding of children and vulnerable adults and the regulatory framework that supports this requirement.

Full understanding of budgets and financial monitoring, including ability to analyse and interpret financial data
Experience of managing, delivering against and reporting for statutory contracts or funding agreements of £100K+ per annum.

Demonstrable experience of developing and managing strategic relationships.

Comfortable working in a digital environment

A passion for making a difference

To download a full description follow the link or visit our website. 

The John Muir Trust is looking for an Operations Manager (Compliance) to join the team and play a key role within the Trust’s Finance​, Governance, Facilities and Human Resources functions. The role will report to and work closely with the Director of Finance & Resources. This new position within the Trust is an exciting opportunity to make a real difference to the day-to-day running of the organisation.

The successful candidate will be responsible for high quality financial management, ensuring compliance with all relevant statutory regulations and governance requirements as well as supporting the Facilities and Human Resources functions. They will have line management responsibility for a small team whilst also leading on various Trust-wide activities.

This post is to be based at the Trust's head office in Pitlochry, but owing to Covid-19 it is expected that homeworking will be required during 2020.

For full details and to apply, go to our website.

We are seeking a dynamic and experienced Operations Manager to provide leadership and management of the Support Service of a long-standing highly regarded young people's mental health charity. The successful applicant will be employed on an interim basis for an initial period of 6 months. Open Door is undertaking a review of its management structure and the role may well become permanent.

About Open Door:

Based in Haringey, North London, Open Door is dedicated to improving the mental health and emotional well-being of young people in their transition from childhood to adulthood. Over the past forty-four years thousands of young people have turned to Open Door with a range of concerns including depression, anxiety and self-harm. We deliver a range of effective evidence-based interventions to young people aged 12-25 as well as specialist support to parents facing the particular challenges of parenting teenagers.

Open Door operates from welcoming, non-stigmatising community settings which can be accessed by self-referral. Since 1976 its main base has been in Crouch End and in 2013 Open Door Tottenham was launched in an area of significant need. We have also worked in a number of mainstream and special secondary schools.

We currently work with around 600 young people and parents per year delivering over 6,000 appointments. We are funded by our local NHS CCG, Local Authority, charitable trusts, contracts, fundraising activities and donations. Open Door is a lively, thriving organisation staffed by a team of highly qualified and dedicated clinicians, trainees, administrators and volunteers overseen by a committed Board of Trustees.

 With the onset of the covid-19 pandemic Open Door transitioned to remote working without interruption in the clinical service. Since March 19th, therapy sessions have been offered using video (zoom), telephone and text with the majority of staff working from home. We have made building adjustments and introduced hygiene and social distancing protocols to create premises covid-secure enough to allow face-to-face work, though on a reduced level. From mid-September we will be increasing the number of face-to-face appointments alongside the digital offer depending on clinical presentation, risk, patient choice and our capacity to maintain social distancing.  Whilst transitioning to becoming a ‘blended’ service offering in-person and remote therapy, we are also undertaking a 30% service expansion made possible by successful income generation. This will be achieved by  the employment of new therapists and Open Door becoming a 5 day per week service for the first time in over 10 years.

This is a very exciting time to join Open Door. The Operations Manager will play a crucial role in supporting service expansion, the consolidation of our digital work as well as a planned re-branding and website development.

The main duties of the Operations Manager include:

• To work closely with the CEO to ensure the efficient delivery of Open Door’s clinical services in its various locations by providing leadership and management of the support service.
• Financial management and administration (production of management accounts; forecasts and budgets; preparation of annual accounts, etc.)
• To provide non-clinical Project Management for key projects as designated by the CEO (eg: development of our digital service; rebranding and website development)
• Line management of up to six administrative staff and volunteers.
• Facilities, office and premises management.
• Management of ICT.
• Overseeing data collection, analysis and flow to NHS Digital and funders.
• HR management and administration.
• Governance support including regulatory compliance, policies and procedures; to act as Health and Safety Officer and Data Protection Officer.
• Administrative support of the Board of Trustees and attendance at meetings.
• Participation in income generation, marketing and PR.
• To support the CEO in developing Open Door in line with its agreed Business Plan/Strategy.

To find out more about Open Door see our website

Application Process: 

To apply for this role please complete the attached application form and supporting documents and return by email

• The closing date for this vacancy is 12 noon on Friday 25th September
• Interviews within 2 weeks of closing date TBC
• Interviewees will be asked to undertake some competency tests and a presentation.

We look forward to receiving your application.

The post holder will work closely with the Director in managing the operations of the Baobab Centre including responsibility for maintaining and generating income, leading the financial management of the organisation and managing Human Resources, Health and Safety and all operations in relation to the smooth running of the Centre. We’re looking for an exceptional candidate who can commit to working with a very diverse group of young people (including some very troubled young people) and staff as a senior member of staff and who has particular strengths in relation to developing strong, warm and open relationships with all members of the Community.

Hours: Full time (35 hours per week)

Key relationships: Director, all staff and volunteers, Baobab young people, Trustees, Consultant Fundraiser, Management Accountant

Responsible for: Administrators x 3 (Fundraising, Finance, Clinical), Fundraising Officer, Office volunteers

Responsible to: Director

Key Responsibilities of this Role:

1. Lead the Financial Management of Baobab including developing budgets, working with the management accountant to produce accurate management accounts, and convening a regular meeting of the finance committee.
2. Lead in the Management and Operationalising of Baobab Fundraising and the relationships with Trusts and Major Donors in collaboration with Director and Fund-Raising Team.
3. Ensuring Baobab is a friendly, functional, warm and safe place to be through good management of the premises where Baobab is based.
4. Responsibility for all elements of Health and Safety for staff and young people.
5. Responsibility for Human Resource functions.
6. Manage all organisational systems including online filing systems and ensuring they are easily accessible and well-functioning for all staff (Some clinical staff will need support in accessing and using the online record system).

Please see full Job Description and Specification in the link below. To apply by filling in our Application Form and returning it to us by middnight on Sunday 4th October 2020.

Working within Huggard’s senior management team comprising the Open Access Manager, Accommodation Pathway Manager and reporting to the Chief Executive, this role will develop, support and drive forward all of Huggard’s Open Access Services, focussed around Huggard’s multi-disciplinary Critical Intervention Centre, supporting people who are experiencing homelessness.

If you have a passion for making a difference to people’s lives and have the relevant skills and experience, we would love to hear from you.

Please submit your CV and a personal statement, of no more than 3 pages, demonstrating how you meet the job role and person specification 

Southall Black Sisters (SBS), an advice, advocacy and resource centre for black and ethnic minority women currently has a vacancy for:

OPERATIONS MANAGER

Salary range £40,000 to £42,000 (incl. OLW) per annum depending on experience

This is an exciting and unique opportunity for an exceptional person with the vision, passion and the skills to play a key role in the work of SBS and to help shape the next chapter. Due to the nature of this post it does not fall within the BME exemption.

• To provide leadership and direction to meet strategic and operational performance of the organisation by creating partnerships and raising awareness of SBS with the public sector, funders and community organisations
• To manage and coordinate the day to day operations of SBS’ Resource Centre in Southall
• To manage and support staff, leading by example to ensure that targets are met and to ensure the continuity of delivery standards within the policies and procedures of SBS

SBS seek an exceptional and dynamic senior operations manager to provide shared leadership, management and operational support to the director, managers and domestic violence advocates who are responsible for providing a range of local services to victims of domestic violence. 

You will work closely with the Director and the senior management team to ensure that SBS’s mission and vision is realised through the development and delivery of high quality services. You will be an experienced senior manager with a proven track record of developing and delivering successful services. Your background may include working in the voluntary sector or community/partnership context.

You will demonstrate an understanding of domestic violence issues in the BME community combined with strong leadership skills and the ability to inspire and motivate. We are seeking an individual with the ability to deal effectively with a range of complex, challenging and competing operational situations in a high paced environment. The role provides an exciting opportunity to share in the success of SBS. If you thrive on challenge and seek to make a real impact, this is the role for you.

All post holders must have a commitment to the values of empowerment, equality and anti-discriminatory practices.

In light of the nature and context of the work of SBS, the organisation considers the candidate’s gender to be an occupational requirement in accordance with Para 1, Schedule 9, of the Equality Act 2010

Deadline for receipt of applications Friday 23rd October 2020 5pm

Interviews to be held early November 2020

To apply, download an Application Pack