COSRT is looking for a dynamic and enthusiastic individual to oversee our internal operations, working 25 hours per week.  You’ll have run successful and efficient back office functions, acted as a day-to-day contact for external stakeholders, and supported colleagues to deliver high impact activity. Where you gained your experience is less important than your rigour, skills and passion for improving people’s outcomes.

COSRT is an organisation that really makes a difference.  We are the UK’s professional body for therapists and counsellors specialising in psychosexual and relationship issues.  But that’s not all.  We also help people find support they need and give high quality information on a range of topics.  COSRT is now at a hugely exciting point implementing a new Strategy and redesigning internal systems and processes.  This is your chance to be at the centre of real change.

Working from home, you’ll take the day-to-day lead on all the organisation’s internal operations.  Collaborating closely with our management team and volunteers you’ll ensure our administrative and business systems drive efficiency and impact.  Amongst other things you’ll oversee financial management, member relations, and board support.  You’ll be the first point of contact for people outside COSRT.  You’ll link everything from communications to annual planning through support structures and processes.  And we will look to you for creativity and drive to continually improve how we work. 

For more information about the role, please see the Job Description attached. 

To apply please send your CV with a covering letter (no more than 2 sides A4), explaining how you meet the criteria and why you would like to be considered for this key role.

Applications should be received by 9am Monday 25th November 2019.

Interviews will be held on weeks beginning 9th and 16th December 2019.

We support adults with life-limiting illness from diagnosis onwards. We help them to understand and to cope with their illness, its impact on their lives, and support them to live well. We support family and carers too, and provide a Hospice at Home service, enabling people in the last three months of life to stay at home if that is their choice.

The success of our 20 retail outlets based throughout the Gloucestershire region are critical to our ability to deliver our clinical services to the local community. We are now searching for a new committed and passionate individual to be our operational lead for our charity retail shop business. In this exciting role you will support the Director of Operations to build and deliver Longfield’s retail strategy.

In this busy and demanding role, you will lead the retail team with direct responsibility for your own shops, 2 cluster managers and 3 Mobile Cover Supervisors.  Our shops are modern, light and airy and our merchandised is displayed to a high and consistent standard. We are innovative in our outlook and look to upcycle where possible, we have our own ebay shop, second hand book selling business, vintage shop and wedding department.

As well as being responsible for the day to day running of our shops, your responsibilities will be wide and varied. You will coordinate shop premises maintenance, lead on plans for refurbishments and new retail outlets, ensuring that the retail financial and performance targets are achieved across the network of shops, monitoring the gift aid system and carry out the declaration and notifications with HMRC.

Together with the Cluster Managers and Shop Managers you will be responsible for all recruitment, induction and staff training as well as dealing with sometimes, quite complex employee relations issues.

We are looking for someone who has significant retail and multi-site experience preferably in the charity sector. You will bring to the role your passion and enthusiasm for maximising potential both in terms of shop profits and of the employees and volunteers who work in them.

You will need to be IT literate with excellent communication skills with substantial experience of leading and motivating shop based teams.

You will be a skilled problem solver, able to work through complex and unexpected operational challenges and find win-win solutions. Experienced at managing conflicting priorities, you will also be committed to providing excellent customer service and working cross-functionally with other hospice departments.

 The role is office and home based but with daily travel to shops across the Gloucestershire region

The successful applicant will be required to undergo an enhanced Disclosure and Baring Service Check.

To find out more about the role and to arrange an informal visit, please call the Director of Operations. To download the application form and job description please visit the jobs page of our website.

Please complete an application form. CVs will not be accepted.

Interview date to include a presentation

Longfield is an Equal Opportunities Employer and Values Diversity.

About Design Council

Design Council’s purpose is to make life better by design.

We are an independent charity and the government’s advisor on design. Our vision is a world where the role and value of design is recognised as a fundamental creator of value, enabling happier, healthier and safer lives for all. Through the power of design, we make better places, better products, better processes and better performance.

How does this role fit in with the bigger picture?

This role sits at the heart of how we make life better by design: by supporting the organisation to manage how it finds and secures great partnerships and opportunities to demonstrate the value of design; and then deliver this work in a really impactful way so that we can inspire others to commission it, share best practice and influence government to design policies which promote it.

This role is key in making this happen by first designing and then implementing proactive business development systems which use data to learn and improve, and agile resourcing and project management systems so we can maximise the skills and talent within the organisation and across our 500 design associates and built environment experts.

This role will work across the Design Council business units (Architecture & Built Environment, Growth & Innovation and Policy & Communications) working with the Head of Cities Programmes, Head of Programmes as well as the Head of Marketing.  The role will adapt existing and establish new business operations systems to deliver streamlined, agile and nimble ways of working across the teams, for both business development and programme delivery.

What does the Operations Manager do?

Overview:

• Support both business development and business plan delivery (which includes grant-funded and client-based programmes), to develop and implement systems and processes that keep the business running smoothly in order to meet our charitable mission
• As we continue to integrate our work across business units, ensure delivery of ‘joined-up’ working practices and managing workflow between programmes and projects across departments,
• Putting systems in place which allow us to build inter-departmental project teams both in the initial set-up of proposals and monitoring and responding during project delivery
• Support Directors to develop quarterly reporting to Director and Trustee meetings to ensure that Directors are kept informed on resource issues
• Promote a strong client focus within the service and the organisation as a whole, liaising with external stakeholders in a professional manner and making sure customer service is key.
• Supervise admin and support staff, allocating and outlining tasks according to priority and duration

Securing impactful work: business development processes

• Oversee new business development monitoring, ensuring we are streamlined across the organisation in our meetings, proposals and follow up
• Ensure our business development pipeline (including bids, tenders and feedback) is up to date for Directors and SMT use at weekly Business Development meetings
• Develop and oversee a tender register/ framework for the organisation ensuring we capture team specialisms and integrated offers are captured and addresses through identification of resources to respond to tenders.
• Scan relevant business unit publications and monitor incoming approaches for business opportunities
• Working with our existing project evaluation and project initiation framework, further enhance and develop a process for systemising tender and project initialisation.
• Collect data to understand successes and failures so we continuously improve

Delivering impactful work: programme resource management

• Set up (using Dynamics 365) a project and programme resource management tool/ platform to monitor staff resources, billable and non-billable time and development time management across the three business units, and for grant-funded and client work.
• Support teams to be effective in the resource management of our network including our 450 Built Environment Experts and Design Associates
• Manage the production and generation of all PO, invoices, expenses generated by ABE, GI and P & C

• Ensuring signed contracts and Purchase Orders are in place, raising PO’s for amounts over £1000 with SUN systems accounting software
• Ensuring sales invoice requests are issued and overseeing invoice logs, ensuring reminders are sent for outstanding invoices
• Meeting regularly with finance to ensure smooth running of the financial systems

Delivering impactful work: Assuring the quality of our work

• With the business units, develop agile and reflective project management approaches to support project teams to reflect on their work, ensure it is meeting grant/client outcomes, and continuously improve.
• Ensure that all the business units are collecting and capturing evaluation and data to support client feedback, enhance our insight and expertise, provide statistics and stories for our Communications and research teams
• Take the lead on and work with Directors to develop a set of quality assurance systems and surveys (include securing and gaining ISO 9001 - a set of customer and client related KPI’s for quality service delivery)
• Ensure compliance with the Design Council operational policies and procedures, including financial and risk management; project management and evaluation processes; brand guide lines; data protection; equality, diversity and inclusiveness, health and safety policy.

Securing impactful work: stakeholder/partner management

• Work with our existing Dynamics platform to roll out our systems across the business units to support interface on client details – capture key contacts and stakeholders/partners (CRM information), for use in business development.
• Ensure that staff are empowered to gather the correct data in an accessible straightforward way
• Develop and support systems to gather data / surveys from clients, Built Environment Experts and Design Associates and partners to support our comms, campaigns, evaluation and business trends.
• Work across the teams to ensure we are capturing case studies in a streamlined way

Corporate Responsibilities

• Demonstrate leadership in the identification and management of risks and financial control which face both the organisation and your specific area of responsibility
• Ensure you comply with the Design Council operational policies and procedures including financial and risk management, project management and evaluation processes, brand guide lines and internal health and safety policy
• To comply with management policy, including GDPR, information security and confidentiality.

Does this sound like you?

Skills and Qualifications

• A degree qualification (or similar) and demonstrable Project Management skills and experience
• Significant experience in successfully developing, planning managing and running large programmes of work
• Experience in working and engaging with a wide range of internal stakeholders
• Proven entrepreneurial and business development skills developed in a similar environment
• Ability to lead on processes and projects
• Excellent communication skills – verbal and writing

Knowledge and experience

• Track record of success with agile project delivery
• Experience of managing and delivering a range of complex bids and proposals.
• Experience of setting up systems and processes to manage larger scale programmes to support complex client bodies, e.g. local authorities
• Knowledge of MS office, including Word, Excel, Outlook and PowerPoint
• Experience of web-based software and processes
• Knowledge of contract management

Behaviors

• Resourceful and authentic approach to work
• Excellent personal organisation and interpersonal co-ordination skills
• Ability to work collaboratively - building creative consensus, and consulting and involving others
• Ability to work under pressure and to meet demanding and conflicting deadlines
• Ability to organise own workload, and to organise and oversee the work of others in an open and inclusive manner
• The ability to remain calm, responsive and flexible in times of change
• Confident in dealing with people from all levels
• Tactful, discreet and diplomatic
• Excellent attention to detail
• Good team player

Equality Diversity and Inclusion

The Design Council is committed to providing equal opportunities for all.  Applications are welcomed from all sections of the community.  Appointments are made on merit.

This is an exciting time for Birmingham and Solihull Women’s Aid as we prepare to move in to the next phase for our work.  As such, a new opportunity has arisen for an Operations Manager to join the Leadership Team.

You will play an important role as a senior member of a leading Violence against Women and Children organisation that seeks to deliver exemplar services whilst informing the shaping of responses to violence against women and children. We need a leader with significant management experience within the violence against women and children specialist sector with the commitment to ensuring the safety and wellbeing of women and children affected by gender-based abuse including domestic violence, rape, sexual assault, female genital mutilation and forced marriage. We believe that women and children have the right to live free from violence, abuse and fear. We offer a range of services from accommodation to support in the community.

As an Operations Manager, you will join the Leadership team to support the implementation of BSWAID’s strategic plan; to deliver our vision, and ensure the delivery of exceptional services. You will represent us in multi-agency and partnership meetings, champion the organisation, whilst taking specific line management responsibility for the delivery of our refuge provision and offering your expertise around housing and homelessness. In return, we offer an excellent benefits package including a contribution based pension and an attractive annual leave entitlement.

1. Reporting to the CEO, you will be responsible for the operational performance of a range of services across Birmingham and Solihull. Initially this will focus upon our refuges, development of BSWA building portfolio and the implementation of our Asset Management plan.
2. You will offer expert knowledge of homelessness legislation, in particular as it applies to domestic abuse.
3. You will work closely with your counterpart Operations Manager (development and community-based services) to identify opportunities and innovative ways of working, contribute towards our strategic development and manage change.
4. Work closely with your counterpart Operations Manager and deputise for Senior Leadership team members as required
5. To foster excellent, collaborative strategic and operational relationships with partner organisations and key stakeholders, ensuring appropriate agreements are in place and effectively managed.
6. Engage with housing providers across all tenures around referral routes and allocations to secure units for Women’s Aid.
7. To keep abreast of strategic and policy issues affecting the work and to contribute to policy analysis activities as appropriate.
8. To share and embed best practice in Supported Housing delivery and lead on the implementation of any strategic plans for delivery.
9. To support the commissioning of services needed to support the housing and buildings function e.g. maintenance contracts.
10. To produce monthly Project Management Reports for performance monitoring purposes.
11. To take overall responsibility for the sustainable development of the Housing offer
12. To lead by example in building the enthusiasm, confidence and commitment in our staff team.
13. To line manage a team of project managers that deliver best practice, achieving quality outcomes for women and children. Ensure that services achieve against contractual and organisation requirements; by using excellent leadership, and offering advice, guidance and support as necessary to enable managers to fulfil their roles.
14. To manage project expenditure within budget using our finance manual and guidelines, advising gaps in resources to inform budgeting and fundraising targets.
15. To contribute to the organisations Risk Register, using it as a live document for all aspects of our work.
16. To contribute to the development and review of policies and procedures.
17. To undertake any other delegated duties as reasonably requested.
18. To promote BSWAID and have a high degree of corporate responsibility and loyalty to the charity.

Please note: we reserve the right to close any of our vacancies early.

Guide Dogs’ purpose is to provide life-changing services to people living with sight loss. This is a unique opportunity to join us at an exciting time when we are broadening our services to reach more people with a visual impairment. Our 5-year strategic plan outlines our ambition to enable every person with sight loss to lead independent lives.

Are you a leader with vision, able to develop teams to deliver exceptional, life-changing services? Do you have experience of developing complex operations in a demand driven environment? This is a unique opportunity to join Guide Dogs at an exciting time when we are broadening our services to reach more people living with a vision impairment including their family and friends.

Our 5-year strategic plan outlines our ambition to enable every person with sight loss to lead independent lives. Do you have the vision to make that happen?

In this pivotal role, the Regional Head of Operations will provide visible, high impact leadership to a diverse multi-disciplinary team in the region, enabling high quality service delivery to broaden our reach. 

The ideal candidate has a proven track record of leadership at a senior level, in managing organisational change, driving improvements and delivering successful projects. We are looking for an influential leader with excellent interpersonal skills, who is comfortable in a multi-site leadership role.

We would welcome applications from people living with a vision impairment.

Guide Dogs is committed to safeguarding and promoting the welfare of children and young people, so proven experience in managing teams who work with children is essential to us.

Vacancy Details

Contract Type: Permanent

Location: Leeds or Newcastle (will cover the North East region)

Hours: 35 Hours Per Week

Working pattern: 9am to 5pm, Monday to Friday

Interview dates: 11th December, Leeds

Salary: £60,971 to £64,019 per annum

For more information on this role, the requirements and our benefits package, please see the documents attached on our site.

How to apply: Applications can be made using the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.

Working at Guide Dogs

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

As a member of staff, we offer you a wide range of benefits to suit your individual needs. These include; 26 days’ holiday plus bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

Vacancy Details

Contract Type: Permanent

Location: Based in St Albans or Redbridge, with travel between St Albans and Redbridge Office

Hours: 35 hours per week

Working pattern: 9am-5pm Monday to Friday

Assessment Dates: 26th November, Redbridge

Salary: £34,688 - £36,729 per annum + Excellent Benefits

We cannot provide sponsorship for the role.

As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check. 

We are looking for an Operations Manager for our Canine Assisted Services (CAS) to lead and manage a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. Reporting to the Head Of Canine Assisted Services Operations, the successful candidate will plan, manage and deliver the team’s operational delivery plan, ensuring activities meet business need and are in line with Guide Dogs strategy.

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the Job Description below. Requirements include;

• Extensive experience working safely with adults, children and young people with developed understanding issues affecting vulnerable groups

• Excellent verbal and written communication skills. 

• Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families. 

• Ability to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved

• Motivating staff and volunteers to deliver exceptional, person-centred services.

For more information on this role, the requirements and our benefits package, please see the documents attached below. 

How to apply: Applications can be made using the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.

Working at Guide Dogs

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives. 

We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

As a member of staff, we offer you a wide range of benefits to suit your individual needs. These include; 26 days’ holiday plus bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan. 

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We are seeking a dynamic and experienced Operations Manager to provide leadership and management of the Support Service of a long-standing highly regarded young people's mental health charity. 

About Open Door:

Based in Haringey, North London, Open Door is dedicated to improving the mental health and emotional well-being of young people in their transition from childhood to adulthood. Over the past forty three years thousands of young people have turned to Open Door with a range of concerns including depression, anxiety and self-harm. We deliver a range of effective evidence-based interventions to young people aged 12-25 as well as specialist support to parents facing the particular challenges of parenting teenagers.

Open Door operates from welcoming, non-stigmatising community settings which can be accessed by self referral. Since 1976 its main base has been in Crouch End and in 2013 Open Door Tottenham was launched in an area of significant need. We have also worked in a number of mainstream and special secondary schools. We currently work with around 500 young people and parents per year delivering over 5,000 appointments. We are funded by our local NHS CCG, Local Authority, charitable trusts, contracts, fundraising activities and donations. Open Door is a lively, thriving organisation staffed by a team of highly qualified and dedicated clinicians, trainees, administrators and volunteers overseen by a committed Board of Trustees.

The main duties of the Operations Manager include:

• To work closely with the CEO to ensure the efficient delivery of Open Door’s clinical services in its various locations by providing leadership and management of the support service.
• Financial management and administration (production of management accounts; forecasts and budgets; preparation of annual accounts, etc.)
• Line management of up to six administrative staff and volunteers.
• Facilities, office and premises management.
• Management of ICT and troubleshooting IT issues.
• Overseeing data collection, analysis and flow to NHS Digital and funders.
• HR management and administration.
• Governance support including regulatory compliance, policies and procedures; to act as Health and Safety Officer and Data Protection Officer.
• Administrative support of the Board of Trustees and attendance at meetings.
• Participation in income generation, marketing and PR.
• To support the CEO in developing Open Door in line with its agreed Business Plan/Strategy.

To find out more about Open Door see our website.

For full details of this role please see the attached Job Description and Person Specification

Application Process:

To apply for this role please complete the attached application form.

• The closing date for this vacancy is 9am on Wednesday 20th November
• Interviews will be held on Tuesday December 3rd

Operations Manager

Our client is seeking to appoint an exceptional candidate to this new post. This is a fantastic opportunity for a strategic thinker with operational and financial acumen, who is looking to play a key role in building a relatively new organisation.

Operations Manager Responsibilities:

- Act as one of two senior managers (the other is responsible for delivery of most of the Trust’s client programmes) who together will be responsible the leadership of the charity on a day to day basis.
- Provide leadership that conveys vision, professionalism, commitment, high expectations and a sense of humour.
- Lead their partnership relations with other organisations including other agencies, charities, partner service providers, major grant funders and those who they provide training for.
- As needs may require, to apply for funding for, recruit and manage own PA, administrative and other support staff.

Operations Manager Requirements:

- Experience of working with organisation budgets, KPI’s and financial records.
- Experience of operations (finance training can be provided).

Desirable:

- 3+ years leadership experience.
- 3+ years financial management experience and / or medium scale fundraising.
- Track record of driving change in an organisation.
- Track record of inter-organisation relationship management.
- Experience of Quality Assurance within an organisation.
- Experience of recruitment.
- Competence with IT, particularly MS Excel.
- General knowledge of third sector, including compliance matters.

About our client:

They have a team of close-knit employees and volunteers. Everyone demonstrates an immense personal commitment to their work serving the marginalised. They are a relaxed team, with a big sense of humour, but also value drive, hard work and going the extra mile. They believe that the team is their greatest asset and they want to give them autonomy and challenge as well as support and training, with a real sense of continued learning that they can take forward in their careers. They celebrate potential as much as experience.

Location: Marlow, Buckinghamshire (currently Marlow; moving to Wargrave area).

Job type: Part Time, Permanent; 0.8 FTE, 32 hours per week, Monday to Thursday, 9.00am to 6.00pm four days per week. Flexible and home working can be considered.

Salary: £30,000 per annum (pro rata £37,500).

Benefits: Pension scheme, Personal training budget, Generous paid holiday: pro rata equiv. 35 days holiday plus 8 days national (bank) holiday, Flexible working-hours and some working from home, Potential to go full-time if desired.

You may have experience of the following: Finance Manager, Operations Manager, Fundraising Manager, Quality Assurance, Recruitment Manager, Financial Management, Budget Control, Fundraising, Operations, Fundraising Executive, Finance Controller, etc.

Ref: 90114

Job Title Operations Manager

Contract Fixed Term (maternity cover – until March 2021)

Hours Full Time

Location Liverpool

We are looking for an Operations Manager to join our management team based in our delivery hub Liverpool city centre as a fixed term maternity cover. You will join two other experienced managers to help to deliver our ambitious plans to provide the very best support to young people across Merseyside and into Cheshire. You will be responsible for the line management of a team of executives who work directly with our young people, partners and volunteer colleagues.

We have an ambition to become the very best organisation within the sector. You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the region.  You will effectively manage those areas of operations assigned to you and support and develop our executives to do their best work.

You will collaborate with a wide range of stakeholders (internal and external) and ensure that our delivery plans are achieved, and the quality and impact is high. You will need to manage key partnerships alongside developing new relationships with organisations who can offer engaging and inspiring opportunities to our young people. 

You will be responsible for the accurate planning, phasing and resourcing of our delivery, you will effectively manage budgets and support the effective delivery of funding contracts. You will work alongside fundraising colleagues with the development of bids, reporting and attending meetings and events.

To learn more about the role please visit our website.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to visit our website and download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Operations Manager - Maternity Cover
London , £35,000 - £45,000

• Are you an experienced Operations/Project Manager?
• Do you have experience or both risk and security?
• Do you have a good understanding of HR?

If so, a global non-profit organisation may be interested in speaking to you for a 9 - 12 month maternity contract. Your duties will include:

• Act as the Data Protection Officer and ensure systems and processes are legally compliant
• Ensure staff and teams are fully aware and acct within the relevant requirements
• Office Management, including leading on security, health and safety, fire safety and full legal compliance
• Manage contractors for IT, systems and security related suppliers
• Lead on IT services and contractors, both software and hardware and ensure the smooth running and development of the organisations systems and digital comms
• Ensure all staff and consultants have appropriate access to the IT systems
• Work with the Head of Project Operations to ensure that robust security is in place for all staff and consultations across the world
• Ensure the organisation meets it duty of care in regards to security
• Ensure that risk assessment are completed
• Support HR Management through the delivery of Operational induction and involvement as required with recruitment, visa applications and training
• Work closely with Project Operations
• Support improvements to all processes and systems

To be considered for this role, essential criteria:

• A knowledge of HR procedures and practices
• Data Protection/GDPR experience
• Project/Operations Management
• Digital fluency including CRM's
• Security and risk experience
• Third sector/NFP experience would be helpful. A knowledge of the issues facing such organisations is essential

The consists of five distinct brands: , , , and .

On Call Africa is seeking a part time (2 days per week) operations manager to provide operational support of our work in Zambia, volunteer recruitment and management, financial reporting, and monitoring, evaluation and learning to support the day to day running of On Call Africa in the UK and Zambia during the next phase of the charity’s growth.

Established in Glasgow 2010, On Call Africa seeks to improve access to health services in rural Zambia and has a strong track recording in delivering mobile medical clinics, health education and community health worker training in the Southern Province. The charity has attracted support from a range of donors including the Scottish Government, the Rotary Foundation and the Department for International Development.

Following a period of growth and consolidation the organisation are now seeking an experienced candidate to ensure the smooth running of day to day operations, and recruit, induct and manage volunteers that are vital to our operations. The role will also involve the compilation of financial reports, and the analysis of data collected in Zambia to support our monitoring, evaluation and learning. The role would suit someone who has a passion for international development, experience of volunteer management and operational management, with an ability to work independently and flexibly. The Operations Manager will report into the Director, and hold responsibility for overseeing the day-to-day running of On Call Africa in Zambia.

This is a part-time position for two days per week, and will require flexible working to fit in interviews, inductions and calls with volunteers during the evenings, and occasionally at weekends. The position is a working from home post that will require some travel to London. The post has a salary of £23,000 pro rata per year. Interviews will be held during week commencing 9th December 2019. Closing date for applications is 25th November 2019.

About the role

The key functions of the role are:

1. Volunteer recruitment – manage the safer recruitment process for volunteers, carry out inductions and briefings for volunteers, work with the team in Zambia to ensure doctors are registered with relevant authorities, promote volunteer opportunities when required, and ensure handbooks and information provided to volunteers is up to date and accurate.
2. Volunteer management – Ensure the team are well supported while in country and act as a point of contact should any issues arise, ensure staff are prepared for the arrival of volunteers, and ensure that exit interviews are conducted and acted upon accordingly.
3. Operational management– Work with the in country staff to develop a calendar of activity for clinics, community health worker training, and health promotion activities.
4. Monitoring and evaluation – Ensure timely reporting from the team in Zambia, disaggregate and analyse data collected to inform decision making, and meet grant reporting requirements.
5. Financial reporting and administration – Work with the team in Zambia to provide accurate and timely financial reports for management accounts and funders as required. Support the upkeep of our database in accordance with our privacy policy.

The successful candidate must have a proven ability to work independently and flexibly to achieve outcomes without close supervision and without administration support. We are looking for an individual who is motivated by a passion for international development, an effective communicator, has high levels of financial literacy and who has experience of managing volunteers.

Please note: we reserve the right to close any of our vacancies early.

Vacancy Details

Contract Type: Permanent

Location: Bristol

Hours: 35 hours per week

Working pattern: 9am – 5pm Monday to Friday

Interview date: Week commencing 2nd December, Bristol

Salary: £34,688 - £36,729 per annum

We cannot provide sponsorship for the role.

As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check. 

We are looking for an Operations Manager for our Skills, Information and Support Services (SISS) to lead and manage a cross functional operations team of staff and volunteers working with adults, children and young people and their families to provide the consistent delivery of person-centred services in accordance with their needs. Reporting to the Head of SISS Operations, the successful candidate will plan, manage and deliver the team’s operational delivery plan, ensuring activities meet business need and are in line with Guide Dogs strategy.

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the Job Description below. Requirements include;

• Extensive experience working safely with adults, children and young people with developed understanding issues affecting vulnerable groups

• Excellent verbal and written communication skills. 

• Proven experience of planning and delivering person-centred services to meet the needs of adults, children and young people with sight loss and their families. 

• Ability to demonstrate experience of managing a complex operations environment where exceptional, customer-focused service delivery is achieved

• Motivating staff and volunteers to deliver exceptional, person-centred services.

For more information on this role, the requirements and our benefits package, please see the documents attached below. 

How to apply: Applications can be made using the online application form. As part of our safer recruitment policy, we do not accept CVs for job applications.

Working at Guide Dogs

Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives. 

We believe that well-being at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.

As a member of staff, we offer you a wide range of benefits to suit your individual needs. These include; 26 days’ holiday plus bank holidays (rising to 28 days after 3 years' service), flexible benefits package and a defined contribution group personal pension plan. 

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Badenoch + Clark is delighted to partner with Centrepoint on the recruitment of 6 new Operations Manager posts within their London supported housing services. Following the considerable growth in their supported offering in recent years, Centerpoint are excited to implement a new management structure which will enable an even greater focus on positive outcomes for the young people they work with. Centrepoint is the UK's leading charity for homeless young people. They provide a range of accommodation and support services to vulnerable young people across London, Yorkshire and the North East. Their vision is to end youth homelessness while continuing to provide young people with a place to call home, tailored support and the opportunity to build the skills needed to sustain independent living.As Operations Manager you will have the opportunity to lead teams across a key geographical patch, playing a leading role in driving Centerpoint's vision through running financially efficient services, building strong local relationships with commissioners and ultimately securing positive outcomes for young people. In this role you will:*Take ownership for the management of a number of dispersed services, providing credible leadership and development for all staff *Promote a vibrant culture with an uncompromising commitment to excellence and fully integrated support and development services*Build effective and productive working relationships with commissioners and other stakeholders across the patch*Lead on the quality and performance monitoring of services, driving forward service improvements and seeking out new business opportunities *Reflect best practice and financially viable services that offer outstanding value for moneyThis is a fantastic opportunity for individuals with relevant experience and skills to optimise their leadership capacity to truly make a positive impact towards ending youth homelessness. It takes great staff to give young people the futures they deserve, so your personal and professional development is a priority.Centrepoint seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.If you think you have the right skills and the drive to succeed in one of these posts, then please get in touch with Holly Kennedy at Badenoch + Clark via [email protected] for a information pack and application details. Applications close Wednesday 13th November 2019 at noon.Five of the roles are permanent and the sixth is a fixed term contract to the end of September 2020 covering a colleague on sabbatical.Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.badenochandclark.com/en-gb/candidate-privacy

Job Title: Operations Manager - Volunteering

Contract: 2 years (fixed term)

Hours: Full time- 35 hours a week

Location: Manchester

The Prince's Trust is a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

As an organisation we have big growth ambitions to reach another one million young people over the next 10 years and to best the best organisation to work and volunteer for. In order to achieve this, we will need to fundamentally change our approach to volunteering, enabling more of our services to be delivered by volunteers, bringing them close to the heart of the organisation and improving the level of service we provide them.

This role has specific responsibility for developing, delivering and testing new volunteer interventions which will enable the Operations team in Greater Manchester to reach more young people and provide higher quality provision. You will work closely with colleagues in the Operations team to identify opportunities to better utilise volunteers and help develop bespoke resources and guidance to enable the opportunity to run. From helping our Operations teams engage more young people to take their first step with The Trust, to delivering one of our programmes entirely by volunteers, the role will be diverse. This role will also focus on evaluating the impact of new interventions and working with the Volunteering Development, National Operations and Service Design teams to share learning across the UK.

To learn more about the role please visit our website

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to visit our website to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.