Social Prescribing Operational Manager

Full-time 37 hours per week

Salary £33,989

Fixed-term contract until September 2021

About Crawley Community Action

Crawley Community Action is a charity which enables and supports volunteers, volunteer groups and charities in and around Crawley. We advocate for the voluntary and community sector with local government and other statutory authorities.  We’ve been supporting Crawley’s community and voluntary sector for 60 years – Crawley Community Action is our new name, demonstrating our commitment to Crawley’s people and communities.

We run Social Prescribing and Befriending services that support hundreds of people a year.  Following a successful pilot in 2016/17, the Crawley and Horsham and Mid-Sussex Clinical Commissioning Group commissioned us to develop and expand ‘Prescription Plus’ across Crawley.  We are now working with the support of the West Sussex Clinical Commissioning Group who extended since then and we are now planning towards September 2021.

Following the COVID-19 emergency response, we are resuming our recruitment of a new team. A person centred, collaborative and compassionate approach is at the heart of what we do and we are looking for someone with the right skills and attitude to support clients and manage volunteers in both a clinical setting and in people’s own homes, whilst also working as part of a Borough-wide team of Social Prescriber Link Workers based in our Crawley town centre office.

Reporting to the Chief Executive, you will manage a frontline social prescribing service, assessing a person’s need and helping them access appropriate groups and services. An experienced support worker, you will have an ability to build instant rapport with clients alongside a pragmatic and proactive attitude that enables people to achieve the goals that matter to them.

This is a terrific opportunity to develop and lead the social prescribing team of an organisation that is delivering community and volunteer support in Crawley. Our recent rebrand has not only given us a fresh new look, but has also helped us rationalise our aims, align our services and further exemplify our values.

Reporting to the Chief Executive (who oversees strategy, development and budget) you will line manage a team of five, liaise with primary care providers, recruit and train staff and volunteers and ensure the service demonstrates exemplary practice that meets service users’ needs. An experienced and proactive team leader, you will have a compassionate and collaborative approach alongside an ability to set clear targets and ensure the team effectively achieves its goals.

We welcome applications from people with diverse backgrounds and experience.

Due to the nature of this role, it is essential that the post-holder has a full, clean driving licence and access to a fully insured vehicle.

Closing date for applications:  12 noon, Tuesday 28 July 2020

Interviews: Monday 3 August 2020

The Operations Manager will play a key role in the Isle of Wight Youth Trust Senior Management Team, overseeing the organisational operations in accord with the strategy and business plans agreed by the CEO and Trustee Board. You will ensure overall organisational goals and objectives are met to support our therapeutic counselling services and wellbeing programmes provided to children and young people up to the age of 25 years.

Our service currently includes individual and family counselling, and increasingly more provision delivered in schools. In addition, we will be developing a wider range of interventions, including Arts, Group and Outdoor Therapy which will be co-produced by the Clinical Team in partnership with young people on our Youth Mental Health Taskforce, to meet our young Islanders needs.

This is very much a ‘hands on’ multi-disciplinary role, as such the Operations Manager will oversee key centralised business support and operational activity, including responsibility for: team support, reception services, management of buildings and facilities, finance, payroll, GDPR and data management, IT, HR, Health & Safety and quality assurance and risk and compliance with Charity Governance.

You will provide leadership for the Operations Team and be responsible for delivery of quality, performance and continued improvement across the services, including looking externally to develop partnership opportunities to drive efficiencies whilst maintaining quality.

The Youth Trust is going through a period of development and change, therefore experience of managing change, including developing and improving current practices would be advantageous, as would an understanding of LEAN Practices and collaborative working.

You will be proactive and work with initiative, demonstrating previous experience in dealing with the challenges of a client facing service. The ability to prioritise your own workload and that of your team, engage with key clinical and non-clinical stakeholders and keep calm under pressure is vital for this role.

This post could be considered as a full-time role for one individual meeting all competencies. Alternatively, we would consider the potential for a job share, for example 3 days a week - Operations Manager / 2 days a week - Financial Manager if this was more suitable for individuals considering applying whist still meeting the needs of the Youth Trust.

For full details download the Job Description and Person Specification from our website.

Closing Date: Friday, 31st July.

Interviews: Will take place during the week commencing 17th August.

Plaese note we will only accept CV's with a covering letter clearly explaining how you meet the job specifications.

The Upper Room works with various disadvantaged groups including homeless people, migrants and ex-offenders, helping them to improve their lives. The successful applicant will have responsibility for managing and working with the Project Managers to ensure the smooth running of all operational activities of The Upper Room. This includes oversight of risk management, health and safety, Safeguarding and Data control.  

Operations Manager

Norwich

£40,718 - £45,240 per annum (dependent on skills) plus associated benefits (pay award pending)

Permanent, Full Time (35 hours per week)

Operations Manager – East Anglia

Location: Norwich, Norfolk (Please note, the role will require an element of travel to other locations across Norfolk, Suffolk and Cambridgeshire)

Our client delivers a wide range of outstanding services providing exceptional outcomes for vulnerable children, young people and their families, and is looking to develop and diversify those services to increase their support and geographical spread while always striving for continuous improvement.

This is an excellent opportunity to join an expanding and vibrant voluntary organisation with services located in Norfolk, Suffolk and Cambridgeshire and make a positive impact on young lives as a member of their Senior Leadership Team.

You will be passionate about changing young lives and experienced in managing teams and staff to ensure they are able to provide the best support for their beneficiaries. The Operations Manager (Children and Families) will be leading, managing and supporting the management teams of their diverse services, which include children’s homes, fostering, short break services for children with disabilities, family assessment services and their therapeutic provision. You will work across the business working to ensure that their services work collaboratively whilst ensuring regulatory compliance.

They aspire to excellence and employ experienced, resilient, skilful and creative senior managers to inspire our service delivery and provide support to our teams.

You will have a background in delivering services to children and young people either with a social work qualification or a relevant professional qualification. They welcome those experienced in delivering excellent residential child care.

Closing Date: 23rd July 2020

Interview dates: 31st July for Safe Care/Warner Interviews /  3rd August for Formal Panel

#recruiting #hiring #success #socialcarejobs

Nelson St Church will be an innovative, exciting Resource Church in the centre of Rochdale. Established in partnership with Holy Trinity Brompton Church, London it is expected to launch in January 2021.

We are looking to build a close-knit team, united by the vision of seeing the transformation of lives in Rochdale. As Operations Manager you will be a key part of the leadership team, and will have a significant role in implementing the vision and values of the church.

Initially, you will be responsible for the set up of the operational side of the Church, providing strategic, organisational and administrative support to the team. Once established, you will be responsible for the effective running of the operations of the church and play a key role in growing through effective communication with the community.

This will be an exciting and challenging place to work, full of variety. We hope to create an environment where innovation and creativity are encouraged, and where we strive for excellence in everything we do.

Interviews: Monday 7th September 2020

Role

We are seeking an experienced, passionate, proactive and committed Operations Manager to lead on the financial and day to day management of the Brazelton Centre UK, and to help us achieve our mission to ‘give newborn babies a voice by supporting parents in understanding their unique communication’.The post-holder will be an advocate and ambassador for the Brazelton Centre UK nationally and internationally.

Terms

The Brazelton is committed to equal opportunities and can offer flexible working.

This is a part-time role (3 days per week / 7.5 hours per day or flexibly over 4 or 5 days), based on 60% pro-rata of an annual FTE salary of £33,000-£38,000 pa, depending on experience.

About us

The Brazelton Centre UK aims to support the transition and adjustment to parenthood, focusing on the development and mental health needs of both babies and parents. Holding the baby in mind, our charity, which is research and practice based, enables health professionals to facilitate relationship building between parents and their newborn babies at a time that is experienced as a major life event. The philosophy of the organisation is one of enabling effective service development, appropriate clinical intervention and sharing of expertise.

The Centre, established in Cambridge in 1997, is a training organisation for health professionals and researchers who work with babies and parents.  We offer training courses in the Newborn Behavioural Observations System (NBO) and Neonatal Behavioural Assessment Scale (NBAS). Brazelton Centre UK is one of four Centres in the world, teaching the NBO and NBAS, and the most active.  Brazelton UK works in partnership with other organisations on training, surveys and research, including third sector organisations, universities, NHS trusts and organisations providing support for the under-fives. Almost 6,000 practitioners have undertaken the UK training courses in the NBO or NBAS.

The Centre currently has a staff of 6, from different professional groups, in a range of roles, with 18 Trainers (including 2 Master Trainers, 6 Senior Trainers) UK-wide, able to teach specific courses as required.

The charity has a Board of Trustees.The Operational Manager will report directly to the Director and be ultimately accountable to the Board of Trustees.

This post may entail some travelling in the UK and abroad for meetings. 

Owing to an internal restructure, Citizens Advice Gosport is looking to appoint a highly motivated and experienced Operations Manager to start as soon as possible.

The successful candidate will assist in the management of the Citizens Advice service by ensuring a comprehensive advice and support network to people in the area within the aims, policies and principles of the Citizens Advice service. To deputise for the Chief Officer in their absence.

Be responsible for and work closely with Advice Session Supervisors, Training Officer and administration team to ensure good working practices and joined up thinking where appropriate. Account to the Chief Officer for carrying out the activities listed below.

This is a varied and challenging role working with a large team of paid staff and volunteers. The successful applicant must be able to demonstrate a proven ability to manage people including the ability to recruit, develop and motivate staff; be approachable with a friendly yet professional manner; have excellent time management and people skills; a proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best; a proven ability to lead and contribute to a team, including the ability to prioritise own workload and the work of others and take decisions in the day to day running of a busy service area; a proven ability to manage and plan projects.

The closing date for applications is 12 noon on Friday 31st July 2020. Applications may close earlier should a suitable applicant be found.

The successful applicant will start as soon as possible, working primarily from our offices at Martin Snape House, Gosport. Our offices are easily accessible and situated in the Town Centre within walking distance of Portsmouth Harbour and the Bus Station.

Closing Date: Friday 31st July 2020 or sooner if a suitable applicant is found.

Closing Time: 12 noon

Interview Date: TBA w/c 3rd August 2020.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.

Purpose

This role is key to the Centre running as effectively as possible. Responsible for the overall coordination and administration of the Centre, you set the stage, providing the necessary foundations for the Centre to thrive and deliver on its mission. You will work closely with the Director, Head of Finance and Board as part of a small team with support from a Senior Administrator. You will liaise with colleagues in the Centre, the Board and with our partners. You will be expected to work independently and will hold a central liaison role within the Centre.

The Centre is a small community interest company, recently out of start-up phase, so all our colleagues are self-sufficient, energetic and organised and work well without the support system of a big enterprise, in a growing, close knit, team with a broad range of partners. We value teamwork, collaboration, being open, practical and iterative to make things work for our audience and the people in our teams.

Objective 1 – Finance and contract management

Managing the centre’s Business Plan, budget and finances, working with the Head of Finance, Treasurer and Senior Administrator.

• Finance and sustainability planning, including:
  • Development and implementation of a sound fundraising strategy aimed at diversifying income streams and building on the assets and expertise of the Centre
  • Bidding and fundraising coordination across teams
  • Reporting to the Board of Directors and funders
• Budget development, monitoring and planning
  • Oversight of day to day finance with Senior Administrator 
  • Monitoring progress against the budget with the team, as well as with the Head of Finance and Treasurer/Finance Committee
  • Implementing the budget for 2019/20 and preparing the business plan and budget for 2020/21 
  • Sustainability plan, business development, proposal development
  • Risk assessment and mitigation
• Setting up and maintaining financial compliance processes

Objective 2: Overall oversight and coordination of the Centre’s Programme, including 

• Facilitating the implementation of the Centre’s Strategy 
• Managing and improving commissioning and contracting processes 
  • Working across teams to ensure appropriate commissioning and contracting processes that allow flexibility and diversification of work
  • Contract management and reporting 
• Programme Oversight and Coordination
  • Working closely with the teams and the Senior Administrator to ensure overall effective programme management and reporting
  • Ensuring good communication across teams 

Objective 3 –  Secretary to the Board of Trustees and ensuring the organisation meets its legal requirements

• Preparing high quality board meetings, agenda, papers on time 
• Working with Chairman, Vice-Chair & Executive Director to deliver and continuously improve: 
  • Governance processes
  • Risks assessment and mitigation
  • Financial review
  • Strategic direction
  • Programme update & reporting
• Maintaining a positive and relationship with members of the Board of Directors, pairing available skills with the Centre’s work, priorities and teams 
• Legal requirements
  • Leading on the Annual Financial and Director’s Report in collaboration with the Executive Director, Head of Finance and Board of Directors

Objective 4 – Oversight and supervision of the day to day operations (people, IT and administration) of the Centre through the line management of a senior administrator

• Developing the Centre’s People Strategy 
• Line Management of the Senior Administrator, whose responsibilities include:
  • Day-to-day finance & accounting, Accomodation, IT, Phones, HR, Legal and contracting 
  • Reviewing and improving related processes e.g. HR processes, Finance and IT support
  • Coordination of the Centre’s teams and culture through weekly team meetings and bi-monthly full days including shared learning sessions. 

Person specification

You are:

• organised, efficient and responsive
• work well as a part of a small distributed flexible team in a fast-paced environment
• think strategically, exercise initiative and work independently to ensure effective.

Essential experience

• Business Planning, Budget and finance management
• Governance and reporting including working with Boards or High level meetings
• Operations/resources management
• Project and programme management, including risk, proportionate to a small business 
• Strategy development and delivery 

Desirable experience

• Interest in wellbeing, evidence or knowledge mobilsation 
• Bidding and proposal writing 
• Governance requirements of a Community Interest Company or company secretary experience 
• Knowledge and experience of working on Government Tenders
• People management experience
• Experience of work in a small growing organisation
• Experience of working in a research or university environment
• A proven track record in being able to write effectively for and communicate with a range of audiences
• ‘PRINCE2’, MSP practitioner or other relevant training completed
• Company Secretary training or experience
• A first bachelor’s degree or an equivalent relevant qualification, or equivalent experience

Working arrangements 

Accountable to: Executive Director

Management of: Senior Administrator 

Relationship with: Head of Finance and Board of Directors 

Salary: £28k- £35k per annum

Duration: Permanent – full time or part-time (min 4 days a week) or equivalent

Location: London preferred, but open to variety of working arrangements and location. We will consider flexible working arrangements and the post can either be London based or involve remote working as part of a virtual team. The post holder must be willing to travel to London regularly.

*Please submit a cover letter including your reason for wanting to work in/interest in Wellbeing*

Operations & Data Manager – Living Wage Foundation

Hours: 22.5 HPW – 37.5 HPW Flexible (3 to 5 days)

Salary: Up to £32,056 Pro Rata Per Annum Plus £3,000 London Weighting Pro Rata Per Annum

Contract: Permanent

Based: London

Pension: 10% employer contribution

Purpose: 

The Living Wage Foundation was set up by Citizens UK in 2011. The Foundation is at the heart of the independent movement of businesses and people that campaign for the idea that a hard day's work deserves a fair day's pay. We celebrate and recognise the leadership of responsible employers who choose to go further and pay a real Living Wage based on the cost of living, not just the government minimum. 

We an exciting opportunity to join our dynamic team as an Operations and Data Manager. We are looking for a highly motivated and organised individual to maintain, develop and continuously improve our systems. The role will be an integral part of the Living Wage team to provide strategic technical support and ensure the integrity of our systems, often overseeing development projects with external partners.

The Operations and Data Manager will need to be highly numerate and have great analytical skills to support our monitoring and evaluation functions, working with the Head of Operations on financial and budgeting management, reconciliation and forecasting for the Living Wage Foundation. The suitable candidate will be detail oriented, be able to demonstrate their ability to seek out improvements and problem solve creatively and ideally have experience working with Salesforce systems.

For information on how to apply for the post please click on 'Apply on Website' for simple application process. 

Living Wage Foundation is committed to being an inclusive employer. We value a diverse workforce and encourage anyone with an interest in this role to apply, regardless of whether you meet all the desirable criteria. We invest in our staff and will support you to develop the skills and knowledge required to deliver the role. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates.

Please Note: Due to the expected high interest in the post, we may not be able to respond to unsuccessful applications. 

FUNDRAISING AND OPERATIONS MANAGER

Reporting to: Executive Director 

Based at Choices Offices (390 Caledonian Road, N1 1DN) or at home during lockdown

Salary: £28,000 pro rata plus pension contributions in line with the Government’s statutory requirement

Hours of work: This is a part-time role of 2.5 day/week (20 hours). You will occasionally be required to work out of hours and flexibility will be expected.

This contract is for one year with the possibility of extension

Safeguarding: Appointment will be subject to a satisfactory enhanced DBS check.

About the role:

This is a varied and interesting role in which you’ll play an important part in supporting Choices and its growth. The Fundraising and Operations Manager will manage and develop our community fundraising (individual giving and events) and support the Executive Director with running our grant application fundraising.The role also involves developing new areas of fundraising (e.g. corporate; major gifts; mid-level giving), as well as ensuring the smooth running of our office and operations.This is predominantly a fundraising role which includes the management of our office and programmatic operations, given the overlap of impact reporting and data management responsibilities.

About the candidate:

The ideal candidate will be highly organised, creative and self-starting, bringing relevant experience to the role. This job would suit an experienced fundraiser returning to work after a career break, or someone earlier in their career who is ready to take on more responsibility and play a key role in Choices’ future development. As a part time role, it would suit someone looking to work in fundraising and operations whilst also pursuing other interests or meeting caring commitments.

One of the benefits of working in a small charity as a key member of a friendly team is that you can make your role your own and develop it further according to your interests and skills. The successful candidate will therefore be able to demonstrate they are an entrepreneurial self-starter who would relish this opportunity.

About Choices:

Choices is charity that operates from a Christian ethos of compassion, care and respect, delivering services in the community and in prisons including:

-       Non-directive, non-judgmental support for those facing unplanned pregnancy

-       Counselling support for those coming to terms with a decision to terminate a pregnancy or facing anxiety during pregnancy

-       Befriending services for pregnant women and new mothers facing low income, isolation and anxiety

-       Counselling for women in prison supporting them through issues of child separation 

There is an occupational requirement attached to this role requiring you to be a practicing Christian.

Job Description: The Fundraising and Operations Manager will be responsible for two main areas of work and time will be split between the two as the work dictates:

1) managing and developing our fundraising work, with a focus on individual giving, campaigns and events, but also exploring the development of new income streams (e.g. mid-level giving; major donors)

2) managing office operations, and supporting programmatic monitoring and evaluation

Specific tasks include (but are not limited to):

1.  FUNDRAISING

• Stewarding existing supporters through existing means (e.g. sending out newsletters via MailChimp) and developing a more creative and sustainable stewardship programme

• Communicating with individual givers via email and phone

• Identification of mid-level and major donor prospects among individual givers, and proactive prospect research and cultivation

• Supporting external grant-writers to apply for grants, and report-writing

• Managing, recording and submitting monthly appeals to trusts and foundations

• Organising both fundraising and stewardship events

• Running online campaigns and appeals, including creating assets, writing copy, merging emails, using social media platforms.

• Keeping accurate and up-to-date records of grants and securely storing all fundraising data (e.g. donor data, Gift Aid forms) in accordance with GDPR)

• Managing all fundraising data, including managing and developing the use of a CRM database (currently Salesforce) that is also used to store client data.

2.  OPERATIONS

• Running our office processes and procedures (eg Health & Safety and insurance, managing office services, utilities, petty cash, data storage, updating policies, general office upkeep including stationary, office supplies etc)

• Operational support for different project areas (eg collating statistics, updating the database, creating evaluation reports, managing volunteer applications, etc)

• Taking responsibility along with other staff for answering phone calls, booking appointments for clients

• Developing the CRM for recording client data and impact reporting in addition to donor data

• Attend Choices Management Team meetings (on Thursdays) and occasionally attend Board meetings as required (weekday evenings)

PLEASE NOTE: This job description gives a broad overview of the types of responsibilities but is subject to change in discussion with line manager/trustees based on needs/demands in the work of Choices Islington.

PERSON SPECIFICATION:

Essential:

•  Mature Christian faith. In order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.

• Supportive of the work of Choices

• Experience of working as a fundraiser (ideally within individual giving and community fundraising)

• Excellent communication skills, both written and oral, with experience of engaging with a wide range of stakeholders

• Ability to proactively build and develop positive relationships internally and externally 

• Excellent organisation skills

• Strong project management/administration skills, preferably in the charity sector

• IT and social media literate (experience of mailing systems e.g. MailChimp is desirable)

• Experience of working with CRMs/databases 

• Self-motivated and confident working alone

• Solutions-focused

• Excellent interpersonal skills and team player

• Capacity to be flexible and innovative in the changing circumstances of a small, but growing charity

Desirable:

• Entrepreneurial thinking

• Knowledge of safeguarding

• Knowledge and experience of using Salesforce (CRM)

How to apply:

Application is by CV and covering letter with reference to the job description and person specification. Please set out clearly what skills, experience and qualities you will bring to the role and how your Christian faith informs your understanding of Choices’ work and vision.

Please include the name and contact details of two referees: one to be your most recent employer and the other a senior leader at your church who knows you well. References will not be sought prior to the interview.

The closing date for applications is 10.00am on June 30th, but we may close before this if we find the right candidate. You will be notified if you have been shortlisted for an interview.

A small international NGO with headquarters in London, is seeking a part-time Finance Manager for a permanent role. The role will be for 3 days per week (22.5 hours per week) with the possibility to increase to a full-time role in the future.

The organisation both gives and receives grants, and is focused on the protection and freedoms of the media and lawyers in developing countries.

The role will report to the Finance Director, and will manage one Finance Officer. It will involve a mixture of day-to day operational finance, and managing donor funds (from the UK, EU and US). Applicants with experience in an international NGO with strong understanding of donors and grants will be best suited to this position.

Typical duties:

-Manage day-to-day financial operations including accounts payable, accounts receivable/grants claims, bank reconciliations, general accounting functions (including petty cash)

-Monthly reconciliation of balance sheet/control accounts

-Financial evaluation of grant applications and evaluation of financial reports from grantees, including on-site support/evaluation visits

-Support the Finance and Operations Director to improve economy and efficiency across the organisation and ensure a robust internal control environment, including through identification/development, implementation and enhancement of relevant systems and processes

-Support the Finance and Operations Director with the preparation of annual budgets and quarterly financial forecasts, management reports, donor reports and statutory annual accounts.

-Basic HR duties, including managing payroll

-Office and premises management duties including overseeing IT support (with the Finance Director)

Requirements:

-Fully or part-qualified ACCA, CIMA or equivalent experience

-Experience working in an NGO

-Demonstrable experience of charity accounting and donor funding management

-Experience managing staff

-The right to work in the UK is required for this role

-An interest in human rights, media and legal issues would be an advantage

Closing date: 5pm Weds 24th June

Please send your CV for immediate consideration

We are a medium sized grass roots charity working on the refugee crisis within Europe.  We are recruiting a second Operations Coordinator for a 6-12 month contract, to join our team based at our main distribution centre. Reporting directly to the CEO this is an excellent opportunity to work for a great cause and gain international experience with the support and direction of someone who knows the workings of the charity inside out. Whilst this is a challenging position, you will be given a thorough induction and will be working alongside another Operations Coordinator who is already in place.

We have implemented a raft of new procedures to protect our staff, our volunteers and the refugees from Covid-19. These need to be rigoursly applied. As front-line staff, humanitarian aid workers are needed to respond to this emergency and, as a crisis response charity, Care4Calais is determined to do all we can to ensure the most vulnerable are not forgotten in these dire times.

The complex logistics of ensuring the safety and wellbeing of refugees and people continually on the move is one of our key challenges with aid needed in various locations and a consistently fluid situation.  Candidates will naturally need strong organisational skills, and have the temperament to make numerous important, and compassionate, decisions every day.

With a changing team of more than 2,000 volunteers assisting us in 2019, the relationships you build with your voluntary team leaders will be key to the success of this role.  We have recruited some strong team leaders who are highly valued and truly live our values.

The Operations Coordinator will be required to: co-ordinate operations and lead teams distributing aid to refugees in challenging situations; coordinate and motivate teams of volunteers; and manage warehouse operations and logistics.

The refugee crisis is politically controversial, and the debate and sensitivity around this often heightens within Europe.  An awareness of the risks and consequences of public actions and statements by of our personnel is therefore necessary.

Characteristics

The candidate needs to display clear leadership ability, with the capability to act with initiative and drive in a variety of situations. Requires a positive mental attitude with a warm friendly persona, who will be able to motivate and enable volunteers to complete challenging jobs over long hours in our warehouses and coordinate deliveries across the region. Also needs to be aware of surroundings, risk management and safety issues whilst working inside informal, illegal settlements on distributions of essential items and food to a wide range of cultural backgrounds. Is required to present a professional, respectful attitude towards police and other government authorities to enable the charity to continue working in controlled areas.

Functions

Lead Distributions

Will be required to lead distributions of essential supplies and clothing, ensuring volunteer safety through calm confident leadership. Will be able to clearly brief volunteer teams on safety procedures and structured distributions within informal settlements. Will possess ability to assess threats and reduce tensions through appropriate body language and measured verbal communication with a variety of cultures and backgrounds. Will manage large volumes of data coming in from across centres ensuring a good knowledge of conditions across the region with support provided as appropriate.

Lead Warehouse Work

Will have the ability to motivate volunteers in warehouse operations, enabling a positive work environment and solving problems as they arise. Will be able to quickly train and brief volunteers in sorting and organising donations, ensuring quality checks and procedures are adhered to. Will have knowledge of or be open to learning basic warehouse management and storage procedures, recognising the importance of tidiness and maintaining order to enable quick access to resources.

Manage Volunteers

Will be capable of managing volunteer motivation and expectations, with respect to activities likely to be conducted, and the importance and relevance of these actions to the overall operations conducted by the charity. Will have ability to challenge and motivate people to approach new situations whilst recognising individual limitations and difficulties. Will enable a good working environment by mediating volunteer differences and leading by example with acceptance of a range of attitudes, backgrounds and cultures, recognising that each volunteer has an ability to contribute if utilised in the right manner.

Secondary Desired Functions

Degree in appropriate field

3 years or more driving experience

Experience working in informal settlements or abroad

Experience working in volunteer organisations

Word processing and data entry skills

Note: the above represents a challenging role which will enable development and demonstration of high level skills,.  Appropriate training and support will be provided.  Please note that we recieve a high number of applications and are a small internal team so if you do not recieve a response in the first round this means you have not been selected.

Please provide a covering letter that explains why you are suitable for this role and why you want to work for Care4Calais - We will only consider applications that are accompanied by a covering letter.

Hours: 21-37 hours per week

Salary: £30,000 - £32,293 pro rata

Terms: Permanent

Benefits: up to 5% matched contribution pension, 31 days’ holiday plus bank holidays pro rata

Location: Citizens Advice, 95 St Aldates

Reporting to: Director

We are seeking an enthusiastic, experienced and proactive senior manager to take the lead on a range on implementing and embedding varied projects and support the operation of the wider organisation.

The post holder will be responsible for holding the overview of our various workstreams and the links between them, effectively implementing new initiatives and projects, while ensuring that existing work and compliance requirements are on track.

You will have solid organisational, influencing and communications skills, together with the ability to foster strong professional relationships and encourage close collaboration between internal and external stakeholders.

Critical thinking and first-class analytical skills will underlie your proven ability to solve complex multifaceted problems, and to provide well-presented options appraisal and solutions to a wider audience.

Closing date for applications is midday on Monday 24th August.

BIHR’s Operations Coordinator is an exciting new post which will focus on coordinating and delivering the operational administrative and financial support BIHR needs to support change through human rights with people, communities, public officials and policy-makers.

This role is integrated into the practical work of the BIHR team and coordinates key finance and administration operations, supporting the charity’s governance.

A passion for human rights and a commitment to ensuring the best possible operational support for our work is essential for this role. This is an exciting opportunity for anyone with a strong operational administration and finance background. Ideally you should have experience of working in a small charity, or a clear demonstrable interest in moving into this area.

This role will work very closely with the Senior Management Team: our Director and Policy and Programmes Manager (PPM). It is integrated into the delivery work our wider team, including Human Rights Officers (HROs).

MAIN TASKS & RESPONSIBILITIES

All staff members are required to deliver their wok in accordance with BIHR’s core mission, always acting in the best interest of the charity. A genuine commitment to supporting change through human rights across the UK is required at all times.

Deliver effective financial administration and management, ensuring robust policies and processes are in place to support the Director and Board

• Managing and administering the systems the regular processing of payments in and out (invoices, bills, expenses, etc.) in accordance with our schedule and the appropriate approvals, using Quick Books
• Management of bank accounts including regular reconciliations, investigations and administration
• Day to day management of relationship with BIHR’s retained independent accountants including monthly payroll, quarterly management accounts and cashflow adjustments
• Producing monthly financial monitoring and reforecasting, supported by the Director
• Producing quarterly financial and narrative reports, with the Director, for the Board of Trustees, and others purposes, as needed
• Providing high-quality, accurate and timely financial and operational information for funder reports
• Leading on the preparation of financial information for the annual report (Charity Commission and Companies House), working closely with the Director, retained accountant and appointed Independent Examiner
• Support the Director with the development of the annual organisational budget
• Use initiative to identify and make improvements to financial management and operational administration, as needed

Deliver high-quality internal and external communications, enabling BIHR to run smoothly and engage effectively with stakeholders

• First point of contact for general enquiries, managing email, telephone and mail contacts
• Key operational contact for BIHR’s services, including liaising with individuals booking our sessions or ordering resources, new potential partnership opportunities, and ongoing contacts for programmatic work
• Key point of contact for the administration of BIHR’s online communities of practice (using WordPress site) working closely with the lead HRO
• Ensuring the smooth running of BIHR’s websites, with proactive troubleshooting and, where relevant, liaising with our web support agencies and/or QMUL IT to pre-empt or resolve technical issues
• Relationship management with regular suppliers
• Relationship management with regular givers, corporate sponsors and donors, and, where appropriate liaising with Trusts and Foundations
• Support BIHR’s Strategic Framework brand rollout, ensuring it is used and applied consistently across the organisation
• Responsibility for internal information management and GDPR compliance, supporting the Director and wider team to maintain appropriate systems
• Responsibility for administrative coordination of BIHR’s QMUL course, including proactive liaison with the Law School around scheduling of classes, assessments and student appointments and feedback.
• When needed, supporting other staff with BIHR’s social media communications.

Provide administrative support and co-ordination to ensure effective and efficient delivery of BIHR’s information, learning and development sessions, programmes and policy work

• Leading on the logistical and financial arrangements of BIHR’s human rights support sessions, following content and relationship development by the PPM. This includes:
  • Responding to all initial requests and record keeping, liaising with the PPM on their involvement
  • Managing all logistical liaison, including online set up or venues, as appropriate and ensuring the BIHR facilitator’s requirements are met (including travel, IT, refreshments, invites, registrations, etc.)
  • Ensuring the distribution of any materials and any follow up materials
  • Responsibility for monitoring and evaluation work using SurveyMonkey (and other systems, where relevant), including ensuring evaluation forms are set up, distributed, completed and analysed following sessions
  • Processing of all financial elements, including setting up BIHR as a supplier, processing invoices and ensuring payments
• As above, delivering the administrative and financial aspects of programmes/ projects/ policy work delivered by HROs or PPM
• Coordinating the finalisation of information resources, including proofing, identifying and managing relationships with design and print suppliers, and leading the distribution of resources.
• Leading on monthly and quarterly analysis of the evaluation data, to support both programmatic and BIHR’s overall performance monitoring
• Scoping, sourcing and ordering of any equipment and services needed for BIHR to deliver its programmes / projects / policy work

Support robust and effective organisational environment and governance processes, working with the Director  

• Ensuring BIHR’s working environment(s) meet health and safety requirements, and are tidy, organised and inviting. In particular, whilst the organisation is working remotely, to ensure staff have access to necessary equipment and online systems.
• Organising and minuting monthly/other team meetings and keeping track of actions with PPM
• Supporting the Director to keep the organisation’s standard policies and procedures up to date in accordance with law and under regular review
• Leading administrative aspects of recruitment processes and inductions
• Servicing of quarterly (and other) Board meetings, including annual scheduling, reminders, and distribution of paperwork, and where required minute-taking.
• Working with the Director to ensure compliance in the organisation’s activities with all legal requirements in company, charity, employment, and other fields.

PERSON SPECIFICATION 

Essential 

Personal qualities

• Passionate commitment to BIHR’s mission and values and to working in the charity sector
• Strong team player with ability to get stuck in within a small organisation
• Efficient, reliable, flexible and collaborative working style
• Self-motivating with ability to work effectively from home as part of a virtual team and in an office environment

Role-related knowledge and experience

• At least 1 years’ experience of a similar successful role within a charity, or clear demonstrable commitment to this.
• At least 1 years’ experience of successfully working within a small organisation (under 15 employees) and a clear understanding of the operational responsibilities of working in such an environment.
• At least 2 years of direct work experience of coordinating administrative systems, including using initiative to review / change processes to improve operational outcomes, working primarily with online/cloud-based systems and some hardcopy systems.
• At least 2 years of direct experience of coordinating financial systems, including budgets and cashflow, and financial administration using accountancy software (Quickbooks or the ability to quickly become confident to use this package
• A good working knowledge of relevant compliance issues, particularly charity regulation, financial good practice, data management
• Experience of compiling information and data to produce monitoring and impact reports for internal and external audiences
• Excellent working knowledge of IT and a proactive approach to anticipating and resolving team IT issues, in particular:
• Daily use of the Microsoft Office suite, particularly high-level Excel skills
• Managing websites (WordPress and bespoke platform)
• Proactive approach to learning new software, apps and platforms
• Knowledge of other IT solutions to support effective operations in a small charity
• Experience of supporting human resources processes including recruitment administration and supporting the review and development of new policies etc.
• Experience of servicing a Board of Trustees or similar, including scheduling meetings, papers preparations, venue arrangements, minute-taking and follow up actions, making appropriate filings with regulators
• Experience of operational delivery for programmes work including organising training sessions and events (online and face-to-face) and resource development and distribution.
• Working knowledge of basic health and safety requirements and applying these within a small team
• Excellent numeracy skills, educated to a least a C grade in GCSE Maths (or equivalent).

Time management

• Ability to work to tight and multiple deadlines and prioritise workload, ensuring the highest standards of work
• A demonstrable commitment to accuracy and attention to detail in the completion of work
• The ability to work effectively from home and in the office

Communication

• Excellent written and verbal English language skills, with literacy skills at or equivalent to GCSE C grade English Language
• Experience of, or demonstrable commitment and transferable skills, to communicate effectively with a range of stakeholders, particularly
• People who are distressed and seeking advice, which BIHR does not provide, and people with a range of care and support needs accessing our services
• Community and public sector partners
• Suppliers of goods and services
• The ability to BIHR to external audiences, including on the telephone, at online meetings and in person

Desirable

• Recognised book-keeping or financial administration training or qualifications
• Direct experience of working in the social justice field and/or working to support people facing vulnerable situations
• Experience of supporting an organisational team to work remotely
• Understanding of use of social media to engage with different audiences