Operations manager roles jobs in barnet, essex

About us:

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, making friends and having fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.

Job Purpose:

The purpose of this role is to support the Governance and Events Team by undertaking events related operations for the 39th WAGGGS World Conference (taking place in June 2026), and any other WAGGGS events as needed.

The 39th WAGGGS World Conference is a four-day event that will take place in Cambodia in June 2026 in partnership with the host organisation, the Girl Guides Association of Cambodia. This is the main platform for decision-makers in our 153 Member Organisations to gather for networking, learning and consultation on the direction of the Movement. A pre-event for youth attendees under the age of 30 will take place before the conference. 

About the Role:

This role operates within a volunteer-led global charitable organisation with 153 Member Organisations. It provides the inspiration, knowledge and direction to continually protect and enhance WAGGGS’ rich legacy and expand its collective reach and impact. You'll have the opportunity to collaborate with staff, volunteers, and attendees from across our Movement - each bringing their own unique perspectives and experiences. 

Key Responsibilities:

1. Be responsible for maintaining the registration site and event website (using the events management software, Cvent) including individual event databases, providing reports as required and ensuring good communication with participants via email. 

2. Provide administrative and logistical support for all aspects of online and in-person Event Management. This includes assisting volunteers and staff with registration and platform issues, and, if appropriate, travel arrangements and accommodation. 

3. Ensure internal and external communications with Member Organisations, participants, staff members and volunteers and event suppliers are timely, relevant and of a high quality. 

4. Undertake the processing of grants, invoices, staff and volunteer expenses and other related financial administration ensuring compliance with legislation and WAGGGS policies and guidelines. 

5. Writing, designing, and sending event documents and communications on time. Proof-reading of the documents and communications before sending them. 

6. Be responsible for, and able to evidence, own personal development by undertaking relevant training, attending meetings, conferences and events ensuring that you are updated in all matters relevant to the role within your Personal Development Plan agreed with your manager.

Please submit your CV and Covering Letter to be considered for this role. Please ensure you refer to the person specification when writing your cover letter and detail why you are interested in this position at WAGGGS.

The Role

The purpose of this role is to support the Global Fund Development Team with the day-to-day smooth running of activity and operations. The role holder will offer administrative support in relation to operations, communications, events, meetings, and travel. It will also offer ad-hoc project and campaign support, and administrative support to the Director of Fund Development in their leadership of the Global FD Operations team.

The Key Responsibilities

FD Team Support
1. Managing the team inbox and co-ordinating timely response to incoming queries
2. Updating the donor database and supporting the FD Ops team with Database administration and data cleansing
3. Providing support for planning and delivery of in-person and online global events
4. Scheduling & minuting meetings, including managing room bookings
5. Managing team outlook calendars and maintaining SharePoint site
6. Engaging suppliers and submitting invoices
7. Coordinating and executing team Finance Administration
8. Supporting onboarding and induction process for new team members
9. Organising team meetings and social events
10. General office coordination (e.g. mail, stationary, supplies, marketing collateral etc)
11. Supporting other ad hoc tasks and activities as required

Administrative Assistance to Director of Fund Development
1. Managing diary and appointments
2. Booking travel and accommodation for FD Director and other global team members
3. Manage the monthly credit card expense claims
4. Drafting and sending letters and emails on behalf of the Director
5. Liaising with other departments and supporting cross-team problem solving
6. Preparing and formatting PowerPoint presentations

The Ideal Candidate

• Experience of data processing & data management in a CRM (or similar system)
• Experience of managing and co-ordinating customer/client/donor communications and queries
• Ability to operate as a competent professional with minimum supervision
• Excellent interpersonal skills
• Tactful, discreet, and diplomatic
• Organised with an attention to detail
• Strong in written and verbal communication
• Solid numerical skills
• Good knowledge of Microsoft Office programs, including Word, Excel, PowerPoint and Outlook
• Hard working, diligent, resilient, flexible, and adaptable
• Commitment to the vision and mission of the organisation

Accreditation Officer
British Society of Echocardiography
c£35,000
London and hybrid
Full time 

The Society is a registered charity and is administered by an elected Trustee Board and Advisory Council. Membership is open to everyone associated with echocardiography, including cardiac physiologists, clinical scientists, cardiologists, anaesthetists and intensivists, and currently stands at over 5,500 members.

BSE accreditation is a formal process available to our members, designed to ensure that high standards of clinical echocardiography are met and maintained for the benefit of patients. The BSE Accreditation process is recognised as world-leading, and it is essential that the highest standards are set and upheld by the Accreditation Department. The BSE Accreditation Officer, collaborating closely with the Accreditation team, is responsible for managing all administrative procedures related to the BSE accreditation. 

The Accreditation Officer will act as the main contact for all BSE Accreditation-related matters and will collaborate with the BSE Accreditation Manager, Accreditation and Operations Coordinator, Accreditation Chairs, the Committee, and office staff to ensure consistency and high standards of work.

The post holder will be responsible for the effective management of BSE personal accreditation, with specific duties for organising and delivering practical assessments. The assessments take place on weekends and across the United Kingdom. The post holder will work closely with the Accreditation and Operations Coordinator and the Accreditation Manager to carry out various accreditation projects. 

Delivering to a high standard, they will possess strong organisational skills and be adept at multitasking. The ability to prioritise their workload effectively and respond to challenging situations professionally and promptly is essential for success in this role.

Applications are in the format of CV and Supporting Statement via the apply button.

Applications will be considered on a rolling basis.

Closing date: 31st August at midnight

1. Brief job description

Role: Communications and Marketing Lead
Salary: In the region of £41,000 - £51,000 dependent upon qualifications and experience
Holiday allowance: 25 days per annum, plus UK bank holidays
Contract type: Permanent
Probation period: Six months
Hours of work: Core hours are between 10am and 4pm. You will work 7 hours per day (excluding a lunch break) 5 days per week. Start / end times can be flexible, so long as the core hours are worked (or a variation in agreement with your line manager)
Location: Save the Rhino International supports a hybrid work model. For this role, it is anticipated that you will work a minimum of three days a week from our office (Unit 3, Coach House Mews, 217 Long Lane, London, SE1 4PR). Further flexibility can be discussed with your line manager.
Line Manager: CEO
Start date: As soon as possible
Application closing date: 23:59 (BST) on 25 August 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role.

2. About the Role

We’re looking for a strategic, innovative and proactive Communications and Marketing Lead to drive forward Save the Rhino’s communications across all touch points, delivering our ambitious five-year strategy. As a member of the Senior Management Team, this role is key to shaping our public voice, strengthening our organisation’s brand and driving greater awareness and engagement with rhino conservation.

This is a broad and influential role for an experienced communications and marketing professional to amplify our core conservation messaging alongside our fundraising campaigns. You will bring clear tactical vision and a deep understanding of how targeted communications can advance organisational reputation, support conservation goals and engage diverse audiences.

You’ll oversee all aspects of external communications including messaging, media, PR, digital, campaigns and brand. With a talent for storytelling and an eye for detail, you’ll be confident and experienced in turning complex information into accessible, compelling content. From writing press releases on the latest rhino news, to supporting successful fundraising campaigns, this role is ideal for someone who excels in strategic thinking as well as hands-on delivery. You will work closely with colleagues across departments as well as external agencies, building strong relationships and ensuring our messaging is clear, consistent and aligned with our values.

Save the Rhino International is a small and friendly organisation with big ambitions. Every day, we strive to achieve our vision of all five rhino species thriving in the wild. We have an informal, genuine and supportive atmosphere, whilst expecting high professional standards of all our staff. All members of our team are required to support the work of each other: enthusiasm, flexibility, and a willingness to pull together when required are essential. 

3. Key Responsibilities

Communications

• Lead on the development and implementation of all communications messaging and materials, in line with organisational core values and strategic vision
• Support creation and production of advocacy materials relating to key rhino conservation issues as appropriate
• Work with the Programmes Team to produce materials for impact reporting including blogs and articles for use online and within the charity’s Annual Report
• Develop a programme of regular webinars with the CEO, addressing timely and interesting rhino topics to engage and grow Save the Rhino’s online audience
• Prepare and create content Save the Rhino’s annual magazine, The Horn
• Monitor and report on key metrics across all communications channels and content, using data insights to support and/or adapt future plans

Media

• Prepare press communications plans around key events and rhino news, using core narratives and accessible language across diverse audiences and channels
• Create and implement crisis communication plans, ensuring timely and appropriate responses to reputational risks or urgent events

Brand

• Work with the CEO and the Communications and Marketing Team to produce materials to communicate new organisational strategy
• Ensure all Save the Rhino communications material maintains a consistent brand and house style, managing and updating brand guidelines and templates, for use by the internal team and external partners

Marketing

• Manage all aspects of Save the Rhino’s website (WordPress), including general updates to content, SEO, e-commerce integrations and user experience development, supported by an external web agency
• Lead the Marketing and Communications Team to work in partnership with the Fundraising Team on the development of regular fundraising material and appeals, reviewing messaging, audience segmentation and asset creation
• Oversee all email and social media marketing, with a particular emphasis on video content for social channels to grow platforms and engage new audiences
• Oversee Save the Rhino’s Marketing Cloud software, leading on data segmentation, fundraising supporter journey development, and strategic audience development, tailoring content to deepen engagement

Operations and governance

• Line management, supporting day-to-day tasks and career development
• Develop and deliver on organisational-wide strategy and management duties, as part of the Senior Management Team, preparing quarterly updates for the Board
• Lead periodic reviews of the communications and marketing strategy, using data insights to refine approaches
• Manage the marketing and communications budget, tracking income and expenditure and creating annual budgets in line with strategic objectives

4. Person specification

Essential Skills and Experience

Communications

• Demonstrated success in developing and delivering impactful communications and marketing strategies across a range of channels, using storytelling to present complex or technical information in a clear and engaging way
• Expertise in inclusive, accessible, and ethical communications practices, ensuring content is respectful, representative, and effectively engages diverse audiences

Media

• Experience preparing and delivering strategic press and crisis communication plans, crafting clear, audience-tailored messaging to promote organisational and values with media

Brand

• Strong experience in brand management, ensuring consistent messaging and visual identity across digital, print, and PR materials

Marketing

• Proven ability to manage engaging digital content, including social media, video, blogs, and email campaigns, with experiences in email marketing platforms, CRM systems, and CMS tools
• Good design sense and visual communication skills to elevate content with audiences
• Confident in using data and performance metrics to inform decisions and improve outcomes
• Innovative and creative approach, with awareness of current trends in digital marketing, media and the charity communications landscape

Operations and governance

• Experience managing budgets and preparing reports for senior leadership or trustees
• Experience leading and supporting team members, including setting objectives and fostering professional development
• A collaborative and approachable working style, with the ability to build strong relationships across internal and external teams
• Highly organised, with the ability to manage multiple projects and deadlines simultaneously
• Excellent written and verbal communication skills, with the ability to adapt messaging for diverse audiences and platforms
• Alignment with Save the Rhino’s values and mission

Desirable Skills and Experience

• Experience working within the charity or non-profit sector
• Familiarity with crisis communications, including securing media coverage or managing sensitive press engagement
• Experience in impact reporting and communicating metrics to measure technical progress
• Understanding of environmental or conservation-related communications
• Knowledge of data protection regulations (such as GDPR) and ethical marketing principles
• Experience using Salesforce and Marketing Cloud
• Familiarity with WordPress CMS

5. Protecting your data

Save the Rhino takes your data protection seriously. Our full privacy policy for recruitment can be found on our website.

About us:

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation

The Drinkaware Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently

Vision: Working together to reduce alcohol harm across the UK

Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

• Public-facing campaigns and digital services, information and guidance
• Evidence-led advice to governments and industry
• Independent research, consumer insight and evaluation

Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Our Drinkaware staff team is friendly, professional and inclusive.  We care about what we do and how we work together and bring our values to life.  Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. 

Location: 35 Chiswell St, London EC1Y 4SE

Drinkaware’s benefits include:

• Hybrid working arrangements
• 30 days leave (plus Bank Holidays, and your birthday)
• Matched company pension scheme
• Life assurance cover
• BUPA Private Healthcare
• Training and development opportunities
• Employee assistance programme
• Annual learning and wellbeing grant
• Perks and discount platform. 

_____________________________________________________________________________

About the role:

The Alcohol Behavioural Change Specialist is responsible for collaboratively designing and implementing, evidence-based programmes applying appropriate behavioural change models aimed at reducing alcohol-related harm, and promoting long-term behavioural change related to alcohol consumption.

As a leading charity focused on alcohol harm reduction, the postholder will be Drinkaware’s internal expert regarding alcohol harm to individuals and will have a good understanding of brief interventions, as well as information, advice and guidance including quality assurance across our work. They will work across the organisation providing expert advice and guidance.

Programme & Intervention Development

• Work with the Head of operations to develop and implement personalised intervention strategies to help individuals reduce alcohol consumption, using evidence-based behavioural change techniques through our app and other digital tools.

• Collaborate with lived experience panel and Independent Advisory Panel to create comprehensive alcohol-related behavioural health programmes.

• Utilise your experience of motivational interviewing, cognitive-behavioural therapy (CBT), and other evidence-based practices to promote lasting change in alcohol use behaviours across Drinkaware’s activity.

• Stay up to date on the latest research in alcohol use, behavioural change methods to inform programme development and interventions.

Content & Communication

• Work with the Marketing & Content team to produce engaging content for public audiences ensuring accuracy and effectiveness of advice and guidance in all Drinkaware messaging.

• Work with the Digital and Content team to ensure the Drinkaware website content is relevant and up to date.

• Presenting our insights, programmes and tools to external stakeholders including funders, public health departments etc.

Insight & Evaluation

• Work with the Research team in the translation of research insights and publications into programme development.

• Work with the Impact team to ensure impact monitoring and quality assurance is embedded in all work undertaken by Drinkaware and support colleagues to monitor and measure the quality of its work with a view to ensuring high quality standards and continuous improvement.

Governance & Safeguarding

• Work with the Head of Operations to ensure Safeguarding is embedded within all programme delivery.

_____________________________________________________________________________

About you:

This role requires a deep understanding of psychological theories, behavioural science, and addiction, along with practical experience in behavioural interventions.

Qualifications and/or experience

• Degree or higher in Psychology, Behavioural change, Public Health, or a related field. Certification or training in Motivational Interviewing, Cognitive Behavioural Therapy, or other relevant therapeutic approaches is highly desirable.

Essential Criteria / Key Skills

• Strong understanding of behavioural science theories and experience of how to apply them to alcohol use, with proficiency in delivering behavioural change techniques.
• Proven experience in developing and implementing behavioural change interventions, particularly in the context of alcohol or addiction.
• Experience with digital health applications is desirable.
• Excellent communication skills, with the ability to engage and motivate individuals at all stages of behavioural change.
• Strong analytical and problem-solving skills to assess, plan, and implement effective behavioural change programmes.
• Demonstrable knowledge and experience of working in the health sector and have a passion for reducing alcohol harm in the UK.
• Experience working in partnership with internal and external agencies and organisation
• Experience of working collaboratively across internal departments and teams
• Knowledge of public health initiatives and policies related to alcohol use.
• Data analysis and program evaluation experience.
• Confident public speaker able to represent Drinkaware at events, conferences and in the media.
• Ability to work independently and autonomously, prioritise tasks, and adapt to changing circumstances.
• Understanding of safeguarding legislation and practical application in delivery of programmes
• Able to manage sensitive conversations with professionalism and care and resilient when under pressure.
• An energetic and committed ambassador for Drinkaware, our mission and values

_____________________________________________________________________________

To apply

For further information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

Closing date: 9am, Tuesday 26 August 2025

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section and what you would bring to Drinkaware.

Interviews may be carried out on Teams or in person at our Moorgate offices.

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community. 

No agency support is required

Job title: CRM and Programme Administrator
Contract: Permanent
Hours: Full-time (37.5 hours per week), or part-time (28 hours per week) dependent on location and experience
Salary:  £27,500 – £30,000 per annum (or pro rata equivalent)
Location: Hybrid position, working remotely from home (3-4 days per week) and at our London office near Victoria (1-2 days per week). Flexibility available for part-time applicants with significant CRM experience.

About the Adopt a School Trust
Founded in 1990, the Royal Academy of Culinary Arts’ Adopt a School Trust is a national charity delivering food education in schools. The Adopt a School team, members of The Royal Academy of Culinary Arts, and those in the hospitality industry trained by us, work with schools with the aim of passing on their passion and expertise. Our vision is that every child learns about food in a holistic sense and has the confidence to eat well, be healthy and happy. Our programme helps children to develop healthy eating habits and encourages an enthusiasm and interest in food and cooking, as well as giving an insight into the hospitality industry.

About the role
In August 2025 we completed the initial phase of implementing the charity’s first CRM system, Beacon. It marks the beginning of an exciting phase of development for the charity that will continue through to the end of 2028 and include other projects to significantly modernise and improve our operations.

A further period of Beacon implementation will follow throughout the 2025-26 academic year. The CRM and Programme Administrator is a new role, created primarily to fill a pressing need for extra admin and office support. However, there is potential for the role to grow alongside the charity’s ongoing digital transformation.

Our CRM system is heavily customised to meet the unique requirements of the Adopt a School programme. Due to the often-complex nature of facilitating relationships between busy schools and hospitality professionals, our system is only lightly automated at present, but this may change in future.

The successful applicant will join a small and friendly team, working closely with our CRM, Learning and Engagement Manager to coordinate the day-to-day delivery of the Adopt a School programme. Other colleagues and key collaborators include:

• our team of Regional Chefs
• the chefs and hospitality professionals who volunteer their time and expertise to deliver sessions in schools
• the schools who participate in our programme
• our fundraisers, supporters, partners and suppliers
• the Royal Academy of Culinary Arts team, with whom we share our London office.

JOB DESCRIPTION

Main duties

To coordinate the Adopt a School programme for active schools, chefs and volunteers. Responsibilities to include:

• Monitoring a shared Outlook inbox, responding to enquiries about the programme and liaising with schools, chefs and volunteers to coordinate sessions.
• Setting up school subscriptions and sessions in the CRM as they’re confirmed.
• Using third party tools (such as Google Forms and SurveyMonkey) to collect registration forms, onboarding information, safeguarding data and evaluation surveys.
• Sharing allergy information and photo permissions with chefs and volunteers.
• Ordering hats, aprons and other classroom resources to be delivered to schools, chefs and volunteers.
• Preparing bookkeeping information for schools that need to be invoiced.
• Processing applications and expressions of interest from new schools and volunteers.
• Maintaining a waiting list of prospective schools and volunteers.
• Responding to routine and ad hoc requests for data, programme insights and reports.
• Maintaining CRM system integrity by performing data cleansing, troubleshooting and bug fixing tasks as required.
• Assisting in continuously reviewing the CRM system, offering ideas to maximise its capabilities and further enhance our systems and processes.

Additional duties

To regularly research and roll out solutions to common operational challenges, in particular ones that relate to data, tools and technology. Examples may include:

• Options for exporting CRM data to third party map and calendar apps.
• Methods for setting up an efficient and scalable assets library.
• Best use of AI tools and technology for supporting our work.

Ad hoc duties:

• Occasional support and attendance at in-person events including volunteer training sessions, industry expos and fundraising dinners.
• Any other duties that may reasonably be required in line with your main responsibilities and the work of the Adopt a School Trust.

PERSON SPECIFICATION

Essential Requirements

• Strong administrative and organisational abilities with impeccable attention to detail.
• A creative and collaborative approach to identifying and solving problems.
• Excellent time management and prioritisation skills, with the ability to manage multiple projects.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, with the ability to communicate effectively at all levels.

Desirable Attributes

• Experience of working in the education or charity sector.
• Experience of working with a CRM in a similar administrative role.

Attitudes

• Proactive and flexible self-starter with a strong desire to learn.
• Enterprising and tech-savvy, with a genuine interest in how technology shapes our lives and work.
• Ability to work independently as well as part of a small team.
• Ability to work flexible hours, including occasional attendance at in-person events.
• Willingness to undergo a DBS check and to occasionally visit local schools to observe the Adopt a School programme in action.

HOW TO APPLY

Please submit your CV with a cover letter detailing your reasons for applying for this specific role.

In your application, please state whether you’re interested in a full-time position (37.5 hours) or a part-time opportunity (28 hours). Please also give an indication of your notice period.

Applications close: Sunday 14th September 2025
Shortlisting: w/c Monday 15th September 2025
Interviews: w/c Monday 29th September 2025

Applicants will only be shortlisted for interview once the deadline for applications has passed.

The above job description is intended as an outline indicator of general areas of activity and can be amended in conjunction with the post holder in the light of changing organisational needs.

CEO Role Summary:

The CEO provides strategic leadership, ensuring high-quality inclusive arts provision whilst overseeing operations, staff, fundraising, compliance and partnerships. They act as the organisation’s ambassador and contribute to the planning and delivery of both our charitable and business orientated objectives, reporting directly to the Board of Trustees.

Key Responsibilities

Strategic, Leadership and Planning -

· Lead organisation, strategic management and business development

· Develop programmes aligned with community’s needs

· Review and direct a clear business plan with Trustees

· Represent CF at events, in the media and with stakeholders

· Liaise with beneficiaries, Council/NHS staff, Charity Commission, Companies House

Programme and Partnership Oversight -

· Support staff in designing inclusive arts initiatives

· Identify new partnership opportunities

· Lead on events, exhibitions, and partnership development

· Ensure programme quality, legal compliance and impact reporting

People and HR Management -

· Line manage senior staff (Project, Fundraising, Comms, etc.)

· Lead and supervise Salesforce and/or any other appropriate database systems

· Oversee recruitment, performance, training and appraisals

· Implement and update HR policies and procedures (GDPR, Safeguarding, H&S, etc.)

· Foster a positive, inclusive, collaborative staff culture

Fundraising and Communications -

· Lead fundraising strategy, applications with Fundraising Manager and other staff

· Cultivate new relationships with funding bodies and stakeholders

· Represent CF to funders, media, and the public

· Approve marketing and promotional materials

· Attend networking events to explore collaborative funding

Operations and Compliance -

· Oversee facilities, H&S compliance and sustainability

· Incorporate all Charity Commission and Companies House updates

· Maintain tenancy relationship with Barnet Council

· Act as Designated Safeguarding Lead and Data Protection Officer (ICO)

· Ensure all risk assessments and safeguarding incidents are documented

Finance and Governance -

· Prepare annual budgets, forecasts, and financial reports

· Oversee financial control, resource efficiency, and long-term planning

· Lead on new business income generation strategies, including art sales

· Report financial and strategic performance to the Board of Trustees quarterly

· Ensure timely delivery of board papers and assist trustees/directors development

Personal Specification

Essential:

- Demonstratable senior leadership experience in arts, community or inclusive sectors

- Strategic, empathetic, and confident leadership

- Proven fundraising, HR, and financial planning experience

- Knowledge of safeguarding, H&S, and regulatory compliance

- Skilled in managing staff, freelancers, and creative practitioners

- Strong communication and relationship-building skills

- Have a creative mindset with a passion for arts and culture

Desirable:

- Experience in London Borough of Barnet or other local networks

- Knowledge of Arts Council England (ACE), DCMS and other major third sector funders

- Experience working with Social Services, plus neurodivergent or disabled communities

- Awareness of equality, diversity, and inclusion best practices

This Job Description reflects the current requirements. It does not prevent CF from making any changes or additions that might be required in the future. CF welcomes applications from all sections of the community. We particularly encourage applicants from Black, Asian, ethnic minority, and/or disabled applicants as these groups are currently underrepresented in the Arts, Culture and Heritage sector.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role

We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 24 August 2025 at 23:59

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Booking Administrator

Are you friendly, professional, enthusiastic and dedicated to social values? If so… we need you!

This is an exciting opportunity for an experienced Administrator to join a dynamic and supportive team.

Position: Booking Administrator/Coordinator

Location: Remote

Hours: 37.5 hours Monday - Friday (30 hours possible for the right candidate), with additional on-call rota days (1 weekend in 4, plus 2 evenings per week, toil for any work done in those hours).

Salary: £24,500 - £27,000k per annum depending on experience (plus London weighting if applicable).

Contract: Permanent

Closing Date: 16th September 2025. Interviews will be held on a rolling basis, so early application is encouraged as we reserve the right to close the advert early

The Role

Join a co-operative providing British Sign Language (BSL) Interpreters and developing tech to support to users. The co-operative is co-run and co-owned by its members, who are Deaf people and BSL interpreters. You will work closely with the Operations Manager and Operations Team Leader to provide a high quality and efficient service, helping the business to achieve agreed targets whilst working to the co-operative’s ethos. 

Responsibilities include:

• Coordinating the provision of communication professionals for Deaf/Hard of Hearing people across for medical (including mental health) appointments and for other work in a variety of sectors (education, child protection, conference, employment, legal settings etc)
• Accepting and making calls
• Dealing with bookings and general enquiries in a fast-paced environment
• Supporting marketing and business development and communicating to members and external stakeholders
• Supporting other staff where necessary

The position is grounded in the co-operative’s ethos, ensuring financial processes align with the organisation’s values and strategic objectives. The co-operative is co-run and co-owned by its members, who are Deaf people and communication professionals. As an employee, you can become a worker member and have a say in how the business is run.

About You

You will have excellent customer service skills and experience in a client-facing role. With strong organisational skills and attention to detail, you will have the ability to meet strict deadlines, follow contractual service levels and prioritise your time effectively.

We are looking for someone with:

• Excellent IT skills with good knowledge of Word, Excel, Databases with the ability to learn how to use dashboards and other applications
• Excellent communication skills (written and verbal)
• Ability to follow processes and develop these where needed
• Problem solving skills and the ability to think outside the box
• Ability to work autonomously, yet with full support from management

Additional requirements:

• You must have a private place to work due to dealing with sensitive information
• You must have a stable internet connection
• You must have the right to work in the UK

Join the team and contribute to a meaningful and impactful mission while developing your career in a supportive and inclusive environment.

About the Organisation

The co-operative develops ethical tech to support the provision of British Sign Language (BSL) Interpreters and other communication professionals. The organisation values diversity and promotes equality and encourages and welcomes applications from all sections of society and are keen to receive applications from members of the Deaf community. We are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Benefits include:

• Cooperative membership and working means you get a say in decisions and your voice matters here
• Annual leave is 22 days (plus public holidays) with an additional day off for your birthday!
• Flexible working when possible with business need
• Matched employer pension contributions of up to 5%

You may also have experience in areas such as Customer Service, Administration, Client Support, Customer Service Officer, Administration Officer, Client Support Officer, Customer Service Coordinator, Administration Coordinator, Client Support Coordinator, Support Coordinator.

Please note NFP People are advertising this role on behalf of our client.  

Senior Officer, Public Health, Inclusion and Awareness
Breast Cancer Now
London/Hybrid with 2 days per week in the office (near Aldgate)
Permanent
Full time, 35 hours per week with flexibility, such as 8-4pm, 9-5pm or 10-6pm. Open to candidates looking for compressed or reduced hours, such as 28 hours/4 days a week (salary pro-rata)
Salary £34,256 to £36,500 per annum depending on experience
Excellent benefits including 25 days annual leave a year, plus an additional day for each full year worked (up to 30 days), plus bank holidays and paid time off between Christmas and the new year, enhanced family leave policies, employer contribution pension up to 8%, life assurance scheme, season ticket and bicycle loan schemes, employee assistance programme and learning and development opportunities

Charity People are delighted to be partnering with Breast Cancer Now, the research and support breast cancer charity, to recruit a Senior Officer, Public Health, Inclusion and Awareness.

Breast Cancer Now changes the lives of people affected by breast cancer by combining the power of research and support and building a brighter future for everyone affected by breast cancer. World-class researchers work in labs across the UK and Ireland to create a world where the words "breast cancer" aren't met with fear. The Breast Cancer Now helpline, health information and support services help 600,000 people living with or beyond the disease, as well as their loved ones every day.

Breast Cancer Now believe that by 2050, everyone diagnosed with breast cancer will live - and be supported to live well. But to create that future, we need to act now.

The Senior Officer, Public Health, Inclusion and Support will support the development and delivery of the public health, inclusion and awareness team's work across the UK, which is to empower patients and the public to play a full role in managing their own risk of getting breast cancer, diagnosing breast cancer earlier and improving their quality of life after a breast cancer diagnosis and treatment, thereby reducing the risk of recurrence.

The role will also support the delivery of activities to drive forward equity, diversity and inclusion agenda to ensure Breast Cancer Now achieves the pledges, recommendations and actions set out in plans and champion commitment to celebrate diversity, challenge and address inequality, and help build an inclusive environment for all people affected by breast cancer.

Key responsibilities

• Project Delivery & Community Engagement: Support the delivery of public health and inclusion initiatives by coordinating projects, developing resources, and building partnerships with under-represented communities.
• Monitoring, Evaluation & Data Management: Monitor and evaluate public health activities by gathering data, producing reports, and maintaining accurate records in line with organisational and data protection standards.
• Representation & Communication: Represent the team at meetings, events and conferences, and contribute to internal and external communications to raise awareness of public health work.
• Team Support & Administration: Assist with team administration, including preparing meeting papers, processing invoices, and supporting the development of systems and materials to improve service delivery.

The successful candidate will be proactive, highly motivated and have experience in the development and delivery of public health and inclusion initiatives, campaigns and projects. You will be an excellent communicator in building relationships at a local level with external organisations and groups including with those from under-represented communities.

You will be confident in understanding and explaining equity, diversity and inclusion issues in public health work clearly and are able to present information in a variety of forms dependent on the target audience.

You will also be experienced in monitoring and evaluation of public health activity, including gathering data, producing reports and analysing other statistical information as required.

This role is primarily based in the London office (near Aldgate). The hybrid working model allows full-time staff members to work up to 3 days per week at home.

How to apply

The application process is CV and tailored cover letter. For the Job Pack and person specification, and full details on how to apply, please share your CV via the link below and Jen D'Souza at Charity People will be in touch. The closing date is 5pm on Tuesday 26 August. Interviews will take place in-person on 11 or 12 September.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with. 

Executive Assistant

We are looking for a driven self-starter with a varied skillset to join the team, acting as an integral part of the success of the organisation by providing administrative support and operational insight to the Director and wider team.

Position: Executive Assistant

Location: London/Hybrid, office 2–3 days a week, with flexibility to work from home

Hours: Full-time

Salary: £28,000–£33,000 depending on experience

Contract: Permanent

Closing Date: 31 August 2025

Interview Date: The first round is online on 15 September 2025 and the second round is in person at our London office on 22 September 2025.

The Role

The Executive Assistant is a varied role, and would suit someone who loves to make things happen, is helpful and co-operative, and takes initiative; someone able to prioritise a range of tasks and commitments. The role involves supporting the Director of the organisation to be as effective as possible, and needs someone skilled in diary management, team and finance administration, project management and office management systems to support the day-to-day operations of this busy team. The role holder will play a crucial part in enabling the team to function as a well-oiled machine, and will make a key contribution to team culture.

About You

The successful candidate will have experience in using their administrative and operational skills within a team setting, as well as being a proficient MS Office user. We’re looking for someone who is excited about the work the organisation does and is eager to contribute to the mission.

Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee

Working in over 200 countries and territories, the organisations parent charity, is on a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as PA, EA, Personal Assistant, Executive Assistant, Secretary, Clerical, Administrator, Senior Administrator, Administration Manager.

Food Sustainability Project Coordinator

Location: Mainly our head office in E12, but also in other venues around the borough of Newham as directed.

Salary: £36,934 per annum

Hours: 36 hours per week

Vacancy Type: 4-year fixed term, funded by the National Lottery Community FundAbout the Renewal Programme 

For over five decades, the Renewal Programme has been a trusted cornerstone of the community in the London Borough of Newham, tackling the root causes and consequences of poverty, isolation, and disadvantage.

Role overview

This role is central to our mission to support sustainable living, reduce food waste, tackle local food insecurity, and foster meaningful community connections. As a key part of delivering the vision set out in our National Lottery-funded RenewALL Hub proposal, you will ensure our food provision goes beyond meeting immediate needs to build inclusion, wellbeing, and pathways into wider community support.

Your primary responsibility will be to secure regular donations of surplus food by developing and maintaining strong partnerships with local supermarkets, shops, restaurants, and national redistribution organisations like the Newham Food Alliance, Felix Project, and Feeding Britain.

You will manage the effective use of this food across our services, including the foodbank, food pantry, warm meals programme, and cooking classes. This will involve careful stock management, menu planning, and coordinating with lead staff to ensure our food provision meets Newham’s environmental, health, and cultural needs. A key part of this will be overseeing the successful operation and promotion of our expanded food pantry.

Coordinating volunteers will be essential, particularly in managing and expanding our cargo bike fleet for surplus food collection and redistribution. You will also explore opportunities to monetise these sustainable transport services. To further engage the community, you will organise and host quarterly workshops on reducing food waste and eating on a budget.

Ultimately, you will play a vital role in coordinating our surplus food operations, managing volunteer teams, and strengthening partnerships to ensure our food services are impactful, sustainable, and community-led.

Key Responsibilities

Food Supply & Partnerships

• Secure regular surplus food donations from local supermarkets, shops, restaurants, farms, and redistribution networks (e.g., FareShare, Felix Project, Newham Food Alliance).
• Build strong partnerships with local and national food aid providers to maximise supply, reduce duplication, and ensure continuity of stock.
• Ensure culturally appropriate, nutritious food options are consistently available.

Food Service Delivery

• Lead the operational management of the RenewALL Food Pantry, ensuring it is welcoming, respectful, and centred on dignity and choice.
• Oversee twice-weekly pantry sessions, ensuring high-quality customer service, stock availability, and culturally relevant food.
• Maximise the effective use of volunteers in the operation of the pantry.
• Use the pantry as a gateway to wider support by integrating referrals into health, wellbeing, advice, and volunteering pathways.

Sustainable Food Initiatives & Logistics

• Manage and expand the cargo bike food redistribution programme, ensuring effective logistics, safety, insurance, and maintenance.
• Champion environmental sustainability, embedding low-waste, low-carbon practices across all food services.
• Organise and deliver quarterly workshops on food waste reduction and eating on a budget.

Volunteer Leadership & Team Management

• In partnership with the Volunteer Manager, recruit, train, and support volunteers across the Foodbank, Food Pantry, café, warm meals, and cargo bike services.
• Work with colleagues to develop food collection rotas, provide training (food safety, customer care), and ensure smooth operations across all food-related services.
• Foster an inclusive, positive volunteer culture, ensuring volunteers feel valued and engaged.

Compliance, Monitoring & Resource Management

• Ensure compliance with Food Hygiene, Health & Safety, and Environmental Standards, maintaining accurate records and certifications.
• Manage budgets effectively, ensuring value for money and accurate reporting.

Innovation & Development

• Work with colleagues to explore and develop revenue opportunities linked to sustainable food and transport initiatives (e.g., monetising cargo bike deliveries).
• Together with partners and colleagues, explore the implementation of employment focussed opportunities for residents, for example via deliveries on the cargo bikes.

  Project Awareness & Marketing

• Work with our marketing team to introduce creative community campaigns (e.g., Reverse Advent, seasonal drives, sponsorships) to encourage donations of both food and direct funds.
• Promote the projects with local partners, for example working with local schools to maximise harvest deliveries and raise the profile of the project.

Person Specification

• Passionate about food, sustainability, and community empowerment.
• Commitment to dignity-first food provision and tackling food insecurity.
• Experience of coordinating food services, hospitality, or community-based projects.
• Proven ability to build and manage partnerships with suppliers, community groups, or external organisations.
• Experience of managing volunteers or staff, including recruitment, rotas, and supervision.
• Strong organisational skills, able to manage multiple projects, deadlines, and stock systems.
• Knowledge of food safety, hygiene, and health & safety standards.

To Apply

If you feel you are a suitable candidate and would like to work for Newham Community Renewal Programme, please do not hesitate to apply. You can learn more about our work and values on our website.

Background to the role

 In April 2024 we launched an ambitious five-year strategy. At the same time, in acknowledgement of the fact that if we are to deliver for older people we need to change as an organisation, we began a process of internal transformation.

Across the organisation trustees, staff and volunteers are working hard together to lead Age UK East London to become more professional, more collaborative and more sustainable. We are proud of the progress we have made; 95% of staff say they would recommend us as a place to work.

This new role, along with a new Operations Coordinator role, has been created to help us make faster progress towards achieving these transformational goals. We’re looking for someone who is highly resourceful, self-motivated and curious and who can model our values (accountable, kind, flexible, inclusive and collaborative) in the way they work.

Job description

Job Purpose

By providing high quality governance and administrative support you will play a critical role in ensuring the smooth operation of our organisation. By supporting our Trustees and SMT you will improve our internal accountability and reduce the administrative burden on our senior team; freeing them to focus on organisational development, on building external relationships and pursuing opportunities which align with our strategy.

Key Tasks

 Overseeing our Governance & Administration:

• You will organise and service the Trustee Board and Board Committee meetings, including agendas, minute-taking, follow-ups on actions, ensuring compliance with governing documents and charity law.
• Be the key contact for trustees, including overseeing their recruitment, induction and training.
• Better connect our governance and management processes through improving alignment of our Trustee and management reporting cycles and coordinating meetings and the delivery of Exec reports.
• Act as company secretary and ensure the Company House and Charity Commission websites are kept up to date.

Supporting our Executive team:

• Manage the CEO's diary, coordinate and prepare for SMT meetings, and monthly whole team meetings, maintain action logs, and provide proactive support in work planning.
• Lead on liaison with, and reports to, Age UK national. This will include coordinating visits and the collection of data.
• Develop and oversee our internal knowledge sharing systems
• Ensure our intranet is up to date and our new SharePoint file structure is maintained.

 General

• To meet regularly with line manager for support, supervision and appraisal.
• To attend team and staff meetings, (and other meetings) as required.
• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
• To undertake all training required to fulfil the role.
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults and Children.

 Functional Links

• The role reports to the CE
• Close working relationship is required with the other members of SMT, the Chair of trustees and other members of the board.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience providing high-level administrative support to a senior team or a senior leader.
• Experience of minute taking Experience maintaining internal systems such as SharePoint, document storage, or intranet platforms.

Desirable

• Voluntary sector experience.
• Working with a trustee board.
• Experience acting as Company Secretary or supporting governance compliance.
• Experience of recruiting at board level.

Knowledge & Understanding

Essential

• Understanding of confidentiality and data protection principles.
• Understanding of EDI and a commitment to working in an anti-racist and non-discriminatory way.
• Knowledge of the structure and roles within a charity, including the role of trustees.

Desirable

• Of charity governance, and business planning processes and accountabilities.
• Knowledge of Company secretary role and responsibilities via training or experience

Skills/Attributes

Essential

• High level IT skills in Microsoft Office .Good understanding of the capabilities and potential of 365
• Organisational Skills: Ability to manage calendars, meetings and documents efficiently
• Verbal & Written Communication: Must be able to communicate clearly, professionally and tactfully with internal and external stakeholders.
• Time Management: Ability to prioritise tasks and manage multiple deadlines.
• Attention to Detail: Must be able to ensure accuracy in communication, scheduling, and documentation and take accurate minutes.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
• Commitment to learning and development and reflective practise.

Desirable

• Advanced AI skills

Additional Requirements

• Ideally, we would like the post holder to attend our evening trustee meetings (four a quarter, two online and two in person). This time will be available to be taken back in lieu. However, for the right candidate we can be flexible about this requirement.
• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
• Should you be successful in this role this job description will not form part of your terms and conditions

We are searching for an enthusiastic Account Executive to work within our small but driven team.

The Business Support team plays a key role in the charity, as our work with employers, helping them improve their frameworks and cultures, also creates safer work environments for whistleblowers, and supports our whole operation financially.

The role is varied and will help you enhance your negotiation, persuasion, organisation and creative skills. The vacancy would suit individuals who have some sales experience, and want to develop and enhance this, applying this experience in an environment that has a societal impact.  It may also suit a graduate looking to work in a unique business development setting. Crucially, we are looking for self-starters who use their initiative to contribute great ideas and succeed with their sales. 

Purpose:

You will generate income for the charity by identifying and securing new business, and maintain strong relationships with existing members and clients in order to explore further business opportunities with them.

The role will be selling Protect’s training, consultancy and membership services to employers who want to strive towards positive speak-up cultures.

Key responsibilities:

• Creating and converting a pipeline of potential members and other clients, in order to hit sales target and achieve KPIs
• Selling the charity’s services to inbound enquiries, resulting from marketing activity by the charity (eg webinars, SEO, social media and conferences)
• Enhancing the client relationship with existing clients through effective account management, and upselling services
• Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches
• Assist with business development projects and focuses including sector approaches, including round tables, breakfast briefings)
• Being a positive ambassador for the charity at national exhibitions, events and conferences

Required Experience & Skills

· Willingness to learn

· Passionate about excellent client service

· Ability to manage a varied workload with competing demands 

· Commercially aware with good business acumen and financial awareness 

· Excellent communication and interpersonal skills