Operations specialist jobs in london, greater london

Position: Senior Business Intelligence Analyst (Digital and Engagement)
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £35,825 per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Profession/Technical

*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project. 

Our Senior Business Intelligence Analyst – Digital and Engagement sits within the Business Intelligence – Engagement team.

This role is focused on providing advanced data analysis and strategic support to enhance the MS Society’s marketing, engagement, and fundraising efforts, with a focus on digital and content optimisation.

This role involves utilising advanced analytical techniques, managing complex data projects, and developing insightful reports and dashboards.

The role will work in close partnership with our Digital, Content, and Marketing teams, in leading data initiatives that improve data-driven decision-making and optimises engagement, marketing, and content across all channels.

You’ll also work closely with our Digital and Content team to evaluate and report on the performance of our website and donate funnel and develop and implement optimisation plans to drive engagement and increase conversions.

Additionally, this role provides mentorship and guidance to colleagues in the wider organisation, fostering a culture of continuous improvement and data excellence. 

This role is responsible for:

• Analysing audience behaviour, campaign, channel, and content performance, and engagement trends to support decision-making. Using advanced techniques like predictive analytics to identify optimisation opportunities.
• Work closely with our Digital and Content team to support all our monthly, quarterly and campaign reporting and develop data analysis that align with our goals.
• Creating and maintain dashboards and reports, using tools like Google Analytics, Google Tag Manager, and Power BI to track and present analysis clearly to stakeholders.
• Maintain and optimise our digital analytics infrastructure. Design and implement tagging and tracking, trouble shoot or fix configuration issues and ensure accuracy of our tracking across all our analytics systems, including Google Analytics and Google Tag Manager.
• Guiding and mentor colleagues, sharing knowledge and best practices in data analysis to enhance team capabilities.
• Ensuring the accuracy and integrity of our data by conducting regular audits and supporting data cleansing efforts.
• Contributing to continuous improvement efforts to improve analysis and reporting, staying up-to-date on the latest tools and practices in digital data analysis.

For this role we’re looking for:

• Experience in data analysis or business intelligence roles,
• Experience with digital channel analytics (social media, websites, email) and content optimisation e.g. through A/B testing and conversion analysis.
• Experience in advanced analytics techniques to optimise engagement and marketing strategies.
• Technical expertise in data analysis, manipulation, and visualisation using tools like Google Analytics, SQL, Power BI
• Knowledge of data governance and privacy regulations (e.g., GDPR).

Closing date for applications: 9am on Friday 25th July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Job Purpose:  To coordinate and deliver an exciting range of Short Breaks activity clubs for children

Salary Range: £29,974  - £34,278

Hours of work:35

Working Pattern:

Term time hours: Tuesday/Wednesday – Saturday/Sunday 09:00 – 17:00 on a rota basis with one weekend day each week (max 35 weeks)

School holidays hours: Monday – Friday 09:00 – 17:00 (min 17 weeks)

With flexibility to meet service requirements

Employment type: Full-time

Contract Type: Permanent

Location:  YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA (with occasional operation need to lead sessions in other areas such as Epsom, Leatherhead or West Sussex)  Reigate

Annual leave:Starting allowance – 33 days, inclusive of eight UK Bank Holidays.  Please note that school holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Wednesday 6th August 2025

Interviews to be held: Week commencing 11th August 2025(s)

Proposed Start Date: 1st September 2025

Main Responsibilities:

• Plan and deliver a structured programme of enjoyable, recreational, high-quality activities to meet the needs of children and young people with additional needs and disabilities who attend Short Breaks clubs.
• To coordinate and take responsibility for the planning, allocation of places, and sufficient staffing to ensure safe delivery of Short Breaks clubs.
• To assist in the recruitment, training and ongoing development of the Disability staff team.
• Leadership and Line Management of a team of Play/Youth Workers and volunteers.
• Have responsibility for processing new referrals, initial assessments, individual care plans and any associated risk assessments or specialist plans to ensure we meet individual needs.
• To be the lead practitioner providing the staff team with advice, coaching and on-site management of club structure.
• To develop strategies and behavioural support plans for young people attending activities and access YMCA Disability Services.
• To be aware of Ofsted requirements and ensure Short Breaks clubs for children are compliant, with ongoing monitoring.
• Maintain and monitor agreed attendance levels and activity budget.
• To promote clubs and share stories via social media. Manage cohort numbers and waiting lists efficiently. 
• Lead in Administering medication, PEG feeds and undertaking movement and handling for children and young people with complex health needs. Undergo relevant training and transfer this knowledge onto the staff team.
• Work closely with individual children and young people and their families to identify a range of social, recreational and leisure activities to meet the needs of young people and children.
• Ensure that all young people are made to feel valued and enabled to develop and improve self-esteem, life skills, self-confidence and positive experiences
• To gain young people’s feedback, capturing their voice in shaping and evaluating future club sessions.
• Work closely as part of the delivery team, initiate programmed activities, alongside additional opportunities locally.
• To be responsible for the Health and Safety of children, young people and staff, above all, ensuring that Safeguarding Children and Safeguarding Adults at Risk policies are adhered to.
• Managing the venue, ensuring all risk assessments are completed in line with our policies to ensure the environment is safe, secure and suitable for staff, CYP and our service delivery.
• Provide information, guidance and advice for parent/carers about local services for young people and families.
• Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.
• To provide operational Coordinator or Leader cover for other Disability Services or locations as required.
• Design and deliver training sessions to CYP staff.
• To undertake the role of Duty Officer at the Sovereign Centre, at times to be agreed with Disability Services Manager.
• Undertake any other duties and responsibilities reasonably requested by the Disability Services ManagerTop of Form.

This is a new role within the Bereavement Support Service proactively engaging bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

The aim of this post is to provide consistent, high-quality emotional support via digital channels to bereaved families who seek support from the Lullaby Trust.

Main duties and responsibilities

1. Proactively engage bereaved families with the support service, respond to bereavement support digital enquiries, working in a team to deliver and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.

· Assist with the setting up of new digital channels to be used by the Lullaby Trust to answer and respond to bereaved families.

· To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.

· Proactively engage with bereaved families through social media and other online platforms.

· Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.

· Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.

· Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.

· Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.

· Attend face to face events for bereaved families including family days and memorial events when needed.

· Work with Income and Engagement Team around social media bereavement support content/posts.

2. Deliver and run live bereavement themed sessions on social media

· Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services .

· Work with the Engagement Team to promote live session.

· Facilitate monthly remembrance sessions.

3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families

· Assist with the recruitment and facilitation of Bereaved Families’ Panel.

· Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.

· Attend events as required to represent the Lullaby Trust’s bereavement support services.

4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements

Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.

Collate statistics, as required on areas of work within the support services team.

Assist with the services’ evaluation and impact processes.

Provide other administrative support to the team as required.

Other:

Attend and participate with external supervision sessions, managerial supervision and team and organisational meetings.

Raven Housing Trust are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Raven is here to make a difference, working as a team to build homes and change lives. Raven is also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.

The overall purpose of this Financial Controller role is to prepare the statutory accounts for the Raven Group, alongside maintaining the general ledger, purchasing systems and interfaces to other operational systems, as well as leading the team responsible for managing Raven’s finance transactions, treasury, cash management and fixed assets.

The Role:

• Leading and co-ordinating delivery of the financial statements for the group including leading on the annual external audit
• Managing and developing the Financial Control Team consisting of five direct reports and a wider team of ten in total
• Management of the general ledger, including all financial transactions and fixed asset accounting
• Responsible for the financial control framework and for day to day treasury management
• Oversight of all VAT, corporation tax and the general tax strategy for the group
• Responsible for managing the annual rent setting process
• Reporting into the Assistant Director of Finance you will work with other Managers in the Finance and Procurement Teams to ensure best practice is maintained throughout the finance team.

The Organisation:

Raven Housing Trust is a social housing provider based in Redhill, Surrey. They own or manage around 7,000 homes and are committed to investing in homes and neighbourhoods to develop local communities where people want to live. The majority of their customers rent their homes from them, although they also support customers who either own the lease to their homes or have purchased their homes on a part-rent/part-buy basis. You’ll be joining a highly committed team known for its collaborative culture, supported by a driven and supportive Line Manager.

Person Specification – Essential:

• Professional qualification (CCAB or equivalent)
• Proven track record of leading financial management in charitable, public sector, or similarly regulated environments, with a strong focus on compliance, transparency, and accountability.
• Good working knowledge of financial control frameworks, accounting and purchasing systems
• Skilled communicator, with the ability to influence and engage with a wide range of audience
• Proven experience leading on developing or implementing accounting and purchasing systems

This role will be based at Raven's head office in Redhill, Surrey and will require a minimum of two days per week in the office, The closing date is 3^rd August with interviews taking place the week commencing 11^th August (virtual first stage) and final face to face interviews scheduled for 20^th and 21^st August.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

Join Our Team!

As Healthcare Professional Education & Engagement Lead at Crohn's & Colitis UK, you will be integral in the development of healthcare professional online education and engagement networks in both primary and secondary care. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging and requires travel to healthcare professional conferences. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.

A full description of the role and responsibilities can be found in the recruitment pack, available to download.

About you

You will:-

• have experience of supporting the delivery of healthcare professional education and training projects and programmes in a UK wide healthcare context.
• have experience of establishing and maintaining a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
• be a team player with great written and verbal communication skills.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. But one thing we have learned from the pandemic, is that we are able to work very effectively from home. In this role, there is plenty of scope for doing that, although there will be times when you will need to be at face-to-face meetings and the charity meets four times a year in the office at our mandatory 'All Staff Together' days. It is possible therefore you could live almost anywhere in the country. If you want to be considered for the role but are worried about location, talk to us – it may work!