Operations support manager jobs in lisbon, lisbon

1. Introduction

The Partnership Brokers Association’s (PBA) vision is of a world where humanity flourishes in fair societies and vibrant ecosystems because people collaborate bravely across boundaries in the spirit of partnerships - Transforming the Field of Partnering Practice.

We are an international, not-for-profit organisation dedicated to enhancing the effectiveness and impact of multi-stakeholder collaboration. Our purpose is to explore, exchange and promote effective multi-stakeholder partnering practices and principled forms of collaboration that accelerate transformative shifts in behaviours, attitudes, and systems to create a more just and sustainable world. PBA's mission is to promote and support professional standards in partnership brokering and to advance the global understanding of effective partnerships.

The Partnership Builders Community (PB Community) App is designed to connect, support, and engage members of the Global Network hosted by PBA and beyond. As a key tool for knowledge-sharing, collaboration, and community-building, the App enables users to access resources, contribute insights, and participate in ongoing conversations. Ensuring its functionality, relevance, and user engagement is critical to the success of PBA’s broader strategic goals.

2. Purpose of the Role

We seek a tech-savvy, socially engaged individual with a strong grasp of digital trends to support and manage the PB Community App and its users. This role is essential in ensuring the App functions as a dynamic, user-friendly, and strategic tool for PBA and the Global Network it hosts.

The App Manager will cultivate an engaged online community, facilitate meaningful interactions among users, and ensure the App remains a valuable resource aligned with PBA's mission of promoting professional partnership brokering practices.

Success in this role will be measured by increased user adoption and retention, evidenced through regular logins, active engagement, and meaningful user interactions.

3. Key Responsibilities

As a member of the PBA core team, the App Manager plays a vital role in ensuring the smooth operation and ongoing relevance of the PB Community App. Responsibilities are organised into five key functional areas:

i. App management & content moderation (25%)

● Perform back-end configurations to ensure continuous functionality and user accessibility.

● Monitor flagged posts to ensure alignment with PBA’s content standards and values.

● Manage user reports about content or other users, taking appropriate action in line with community guidelines.

● Manage groups within the App to ensure appropriate and relevant content is shared.

● Track and analyse hashtag usage to identify emerging themes and insights for community learning.

● Working closely with PBA’s Operations Lead, edit and update key documents within the App (e.g. the Pocketbook), ensuring content remains current and accessible.

● Create and schedule regular posts to foster engagement and stimulate conversations.

ii. User engagement & support (30%)

● Drive engagement with members of the broader Global Network, including collaboration with hubs.

● Proactively re-engage inactive users to boost participation.

● Provide user support, addressing challenges with App settings; escalate and liaise with Builder AI[1] where needed.

● Manage the onboarding of new users, including introductions and tailored engagement suggestions based on interests.

● Implement strategies from the Global Network, from hubs or others to increase user retention and participation.

iii. Community building (Global Network) (30%)

● Serve as the first point of contact for hub-related communications via the App.

● Develop communication templates and resources to support community activity and learning.

● Engage in proactive outreach aligned with the Global Network’s strategy and relevant events.

● Create opportunities for knowledge sharing and collaboration among network members.

iv. Develop & maintain a user feedback mechanism (10%)

● Create a simple, accessible feedback form that allows users to report glitches, suggest improvements, and share usability concerns (to be created in collaboration with PBA colleagues).

● The form should be designed for both technical troubleshooting and improving user experience, ensuring that feedback can be easily tracked and responded to.

● Monitor submissions regularly and categorise issues by priority.

● Respond to user feedback appropriately and escalate recurring or critical issues as needed.

● Use feedback data to inform App improvement recommendations.

v. Contribute to and uphold the App’s Terms of Use (5%)

● With reference to relevant PBA policies, periodically update the App-specific Terms of Use, to reflect users’ needs and best practices. This document should clearly outline acceptable content, user behaviour standards, and moderation processes.

● Ensure Terms of Use are accessible to all users and incorporated into the onboarding process.

● Draft Content Guidelines to accompany the Terms of Use, covering issues of images, language, legal norms etc. Finalise these following inputs from relevant PBA Leads and the Stewardship Team.

● Monitor user activity to ensure compliance with these terms. 

4. Skills & competencies

Essential

● Experience managing App administration panels and backend configuration.

● Proficiency in WordPress and content management systems

● Familiarity with system administration and user support processes.

● Strong content creation and management skills.

● Strong communication skills, responsive to user needs.

● Experience in driving online engagement and in facilitating users, (including asynchronously).

● Strong collaboration and networking skills– a "network weaver".

● Ability to interpret analytics (e.g. Google Analytics) and respond with informed actions.

● Competency in design tools, preferably CANVA.

● Fluency in English.

● Commitment to maintaining a safe, inclusive, and legally compliant digital environment for the PB Community App.

Desirable

● Experience as an App Owner or tester, particularly for feature development.

● Fluency in additional languages beyond English.

5. Performance Indicators

Success in this role will be evaluated using the following key performance indicators:

● Growth in active users (measured monthly).

● User retention rates (percentage of users who remain active after 30, 60, and 90 days).

● Community engagement metrics (number of posts, comments, and interactions).

● Response time to user inquiries and technical issues.

● User satisfaction as reported through feedback form.

● Implementation of technical improvements, including by Builder AI, based on user feedback.

● Compliance with established Terms of Use (Appendix A).

6. Terms and Conditions

The App Manager reports to the Operations Lead and works in close coordination with the PBA Coordinator & Operations Manager, Accreditation Manager, Training Portfolio Coordinator, and the convenor/facilitator of the Global Network to ensure alignment across key areas of the organisation’s workstreams.

The App Manager will be contracted for a period of six months, with the possibility of extension based on performance and needs. The App Manager is expected to work one day per month, at a rate of £230 per day, with invoices to be submitted on a quarterly basis. This is a home-based position; however, a degree of flexibility in availability is required to meet demands.

APPENDIX A:

Terms of use - Partnering Builders Community App

By using this App, I commit to:

Respecting all users, treating them with kindness, and courtesy. I understand that personal attacks, harassment, hate speech, or any form of discrimination are not tolerated.

Contributing actively and constructively to discussions, adding value to the exchanges and learning. I will strive to share relevant information, insights, and perspectives in support of other users’ learning and PB practice.

Protecting the safety and privacy of all users. I will not share personal information without consent and report any suspicious or harmful behavior to the App manager.

Acting with integrity: I understand that spam, misleading information, graphic-content and offensive language are not permitted. I will use language and share content that are conducive to the spirit of collaboration and cross-cultural engagement.

Crediting the work of peers and stating where I have adapted the work of others (in communications within the App as well as externally).

Building my own and others professional profile so that the field itself can get the recognition it deserves.

[1] Builder AI developed the App for PBA, but went into liquidation just before these TOR were launched. PBA is in the process of exploring alternative avenues for technical support.

Do you like to make things happen and have a passion for nature and a talent for turning ideas into reality? Join the Chiltern Society as our new Project Development Manager and play a vital role in protecting one of England’s most cherished landscapes. We’re looking for an exceptional team player to help create and secure funding for impactful, high-value projects that protect and enhance one of the UK’s most cherished landscapes.

This is a newly created, role at the Chiltern Society, designed to help drive our long-term income growth and ensure the sustainability of our work across the region. You'll bridge the gap between an idea and delivery—developing projects and securing the funding, partnerships, and business opportunities needed to bring them to life. Apply now and help shape the future of the Chilterns.

Apply by noon on Thursday 26 June with your CV and cover letter explaining how your skills and experience fit the role. Full JD on the Chiltern Society website.

First round interviews will be held online/remotely on Monday 7 July. Successful second round candidates will be invited to interview and to give a short presentation to the panel, in person, at the Society’s Chesham office on Monday 17 July.

Customer Engagement Manager
Ref: CEM0625
Location: Dartford, DA2 6NX
Contract: Fixed Term Contract – March 2026
Salary: Circa £32k per annum
Hours: 37.5 hours per week

Groundwork South is a social and environmental regeneration charity, working with partners to build sustainable communities where individuals and enterprise prosper.  The position of Customer Engagement Manager (CEM) is an exciting opportunity to work in a key role in the delivery of our Water Efficiency Programme.

Summary of role: The Customer Engagement Manager plays a pivotal role within the Groundwork Water Efficiency management team, taking the lead on generating appointments for our domestic and non-household water efficiency services delivered on behalf of various water companies across London and the South of England.

This position is responsible for overseeing high-quality outbound and inbound customer engagement activities, as well as other promotional efforts, to secure work for our field-based teams of water efficiency advisors and plumbers.

You will manage the day-to-day operations of a large customer engagement team, working closely with three Customer Engagement Team Leaders to ensure performance targets are consistently met each week.

In return we offer you:

• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan and 24-hour Healthline
• Employee Assistance Programme - including mental health helpline and face to face counselling.
• Salary sacrifices schemes including cycle to work and pension contributions
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses

We are a creative, committed, and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.

Groundwork South

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighborhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Closing date for applications: 22nd June 2025

Interview date: 27th June 2025

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

Job Purpose

The Business Support Officer will be responsible for providing comprehensive administrative support to the day to day running of the business. They will support the delivery of projects whilst working with Project Managers. Reporting to the Senior Finance Manager, the successful post holder will have effective organisational skills and be able to plan/prioritise the delivery of work. They will have strong communications skills, both orally and in writing, and have the ability to establish working relations with a range of stakeholders.

The role also requires some degree of client and stakeholder facing, requiring a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information.

Key Result Areas/Duties

1. To be the first point of contact for the business daily.

2. Use and populate / edit data on CRM (Customer Relationship Management).

3. Produce meeting minutes and notes that summarise meeting content, including key topics, group decisions and ideas utilising a range of tools and resources including AI.

4. Utilise project management software to record and monitor project planning and project tasks and to keep project deliverables on task and escalate when required.

5. Preparation or finalisation, monitoring, and maintenance of the following documents/reports: project brief, project plan, communication briefings, risk register.

6. Liaise with the team to ensure that work is neither overlooked nor duplicated by related projects.

7. Support the procurement team in the management of tenders from social media marketing and logging/updating application to compiling supplier performance monitoring and reporting.

8. To be able to manage telephone and personal contact from other staff members and external persons with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.

9. Provide administrative support, including diary management and arranging meetings for staff and team.

10.  Be responsible for prioritising own workload efficiently, including maintenance of diary and management of overall team, responsiveness to emails, ensuring strict deadlines are met.

11.  To assist in organising, facilitating, and participating in events, workshops and focus groups.

12.  To ensure the business is open within the operating hours and at times will be required to open and close.

13.  To administer, co-ordinate and adhere to any new organisational policies and associated procedures and other documentation with confidentiality.

14.  To prioritise and complete multiple tasks and projects in a deadline driven environment.

15.  To ensure effective communication on specific project developments with the Project lead, and the wider team.

16.  Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence, marketing and research materials.

17.  Compose well-written emails, create meeting invitations, and write short documents.

18.  Develop and maintain contact sheets, project assets inventories (e.g. iPad, headsets, USBs)

19.  Be able to contribute to team meetings.

20.  Must be able to travel to locations within London and occasionally outside London depending on the projects.

21.  Support ELFT Charity team with administration, customer service support and event planning.

22.  Support the Medical Device team to compile and distribute asset information and reports.

23.  Support the Medical Devices team in coordinating and organising site visits and audits, ensuring smooth operations and compiling relevant reports for various stakeholders

24.  Assist in updating and maintaining the website, ensuring accurate and engaging content, while liaising with relevant teams for timely updates

25.  Assist in updating and maintaining the website, ensuring accurate and engaging content, while liaising with relevant teams for timely updates.

26.  Coordinate and draft engaging social media content, organising campaigns, and scheduling posts to enhance the online presence of the business.

27.  Monitor social media activity, respond to queries, and ensure alignment with overall communication strategies across platforms.

28.  Undertake adhoc duties when required.

This list is not exhaustive and you will be required to carry out other duties as necessary in the fulfilment of the role.

Working at Compass Wellbeing

· 27 days annual leave (excluding Bank Holidays)

· This rises to 29 days after 5 years service (excluding Bank Holidays)

· This rises to 33 days after 10 years service (excluding Bank Holidays)

· 5% employer pension contribution scheme

· 2 days paid volunteering leave per year

· Travel season ticket loan

· NHS discounts (Health Service Discounts, Blue Light Card)

· Gym and fitness discounts (through the above services)

· Occupational Health therapists available through Medigold

· Mental Health and Wellbeing support through Medigold

Person Specification

Essential

The successful candidate will hold an NVQ Level 3 or equivalent qualification and have GCSEs in Maths and English at grades A–C (or equivalent). They will be computer literate with a solid working knowledge of Microsoft Office applications, including Excel, PowerPoint, and Word, and will demonstrate accurate keyboard skills with strong attention to detail.

They will have experience working as part of a team as well as independently, and be confident in managing diaries and taking accurate minutes. They will be familiar with office systems and procedures, and possess a good standard of numeracy and literacy.

Candidates must have extensive experience using the internet and email systems, and have proven ability in organising meetings and disseminating information to stakeholders effectively. Strong written and verbal communication skills are essential, along with a professional and courteous telephone manner.

Applicants should demonstrate excellent interpersonal and organisational skills, with the ability to communicate clearly and fluently. They must be capable of working under pressure, solving problems, and responding to challenging situations with resilience and flexibility. A commitment to confidentiality and sensitivity is also essential.

The ability to prioritise tasks and meet deadlines in a busy, deadline-driven environment is required. Candidates must be able to work from Compass Wellbeing’s office, with some flexibility for occasional remote working.

Desirable

It would be advantageous for candidates to have training or experience in project management methodologies and documentation. Practical experience of working in a busy office environment and familiarity with project management skills are also desirable.

Candidates with knowledge of the Data Protection Act will be well suited to the responsibilities of the role. Flexibility to occasionally work evenings and a willingness to travel outside of London for project needs are also beneficial for this position.

We are recruiting for a Senior Bid Development Officer to join our team in London; the scope on this job involves….

Job Title: Senior Bid Development Officer

Location: National, homeworking with a requirement to be based at our Head Office (Vauxhall) a minimum of once a fortnight
Salary: £43,627.32 per annum (this is inclusive of a London Weighting allowance of £3,000 which may be applicable depending on your home location and any agreed permanent homeworking arrangement).
Contract type: Full-time, Fixed term (until September 2026)

Hours: 37.5

An exciting opportunity has arisen to join Refuge’s Development Team. The team focuses on working collaboratively with local and national government commissioners to influence service design, and secure statutory funding for our national network of domestic abuse and violence against women and girls (VAWG) support services; this involves competitive commissioning for all our services.

We are seeking a Senior Bid Development Officer to support future sustainability, growth and development for Refuge within the VAWG sector.  You will work as part of a small but dynamic Development Team; identifying and assessing opportunities, working collaboratively to facilitate the design of services, and producing compelling and persuasive written material in response to complex tender opportunities.  Understanding the needs of both our service users and our commissioners will be critical to ensuring success in this role.

Closing date: 9.00am on 23 June 2025

Interview date: 30 June 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, the PTN is recruiting a Partnerships Manager who will provide management and oversight of key partnerships essential to the delivery of the Network’s Strategic Plan, with a specific focus on the development and delivery of Regional Hubs.

You will have experience of establishing and delivering partnerships; dedicated to social justice; a commitment to collaborative working; and proven management experience.

Key Tasks

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To manage the Partnership team, setting clear goals and objectives linked to the Strategic Plan 
• To lead on the development and support of Regional Hubs, including support with grant funding and income generation
• To act as the primary point of contact with Regional Hubs, for initial enquiries and ongoing relationships, including with staff and trustees
• To provide oversight of the Network’s Parliamentary work in Westminster and across the devolved administrations
• To oversee the Network’s Learning & Evaluation framework, offering insight and advice as appropriate, ensuring that agreed activities are delivered on time and in budget 
• To be the primary point of contact for partners working alongside the Network to deliver change in line with its Strategic Plan
• To recruit external partners to participate in the Mutual Mentoring programme
• To liaise closely with members of the Amplify Team in the development of national partnerships
• To develop and support work with creative partners to highlight the resilience of those struggling to overcome poverty
• To deputise for the Director as and when required
• To undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

Robertson Bell are pleased to be exclusively partnering with IMPAKT Housing & Support in their search for a Finance Manager to join their close-knit, dynamic team on a permanent basis. IMPAKT’s mission is to ensure support to people recovering from trauma and the devastating impact of homelessness and/or domestic abuse, in a safe and aspirational environment.

They are seeking an organised, diligent accounting professional to work with the Director of Finance & Resources, to support the finance team in its delivery of high-quality, timely, and insightful financial information. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing day-to-day operations, proactive in ensuring a strong internal control environment and keen to drive operational and cost efficiencies.

The Organisation:

IMPAKT Housing and Support is a dedicated organisation focused on providing safe, supportive housing solutions and personalised services to individuals in need. They are committed to assisting vulnerable individuals, including those experiencing homelessness, mental health challenges, and other complex needs, by offering not just housing but holistic support to promote independence and well-being. IMPAKT’s mission is to empower individuals to rebuild their lives through stable housing, tailored support services, and community involvement, ensuring everyone has the opportunity to thrive in a secure and supportive environment.

The key duties of the Finance Manager are as follows:

• Preparation of monthly management accounts for DF&R to review
• On completion of the monthly management accounts; to distribute to Heads of Department and Managers the relevant reports, e.g. Housing, Domestic Abuse, Maintenance, Retail, Staff Training Marketing & Fundraising etc
• To meet with the relevant Heads of Department and Managers on a periodic basis to discuss the financial performance and outlook for the remaining periods
• Budget – to take responsibility for providing instructions/templates to Heads of Department and Managers for the submission of data to complete the draft budget. To arrange meetings as appropriate with the budget holders to discuss and agree the draft budget. Work with the DF&R to present the Draft Budget to Executive Team and then uploading to Xledger
• Cash – managing the cash resources of IMPAKT to ensure that any returns are achieved whilst ensuring there are adequate funds to meet liabilities as they fall due
• Completion and submission of quarterly VAT returns
• Providing staff with relevant guidance and training in the use of Xledger to meet their responsibilities
• Liaise with auditors and preparation of pre-audit information requests and dealing with any subsequent queries and requests in consultation with the DF&R
• Manage the finance team and oversee/reviewing sales ledger, purchase ledger, cash posting and all general ledger entries and that all reconciliations are completed and reviewed on a timely basis
• Overseeing the completion of the monthly payroll and submission of year end payroll returns and ensuring good collaboration with the People & Culture team on matters that affect staff salary payments
• Liaising with IMPAKT’s banks as and when required
• Provide regular 1:1’s and Annual Appraisals for the Finance team members

The successful candidate will have:

• Proven experience as Finance Manager
• Non-profit experience highly preferred
• Ideally fully qualified accountant but this is a desirable. Part qualified and qualified by experience are also acceptable
• Minimum of 5+ years’ experience in accounting and finance
• A good knowledge of the issues facing homeless people, and homelessness issues in general across all ages
• Possess a professional personal image and the ability to work harmoniously and establish positive relationships with staff at all levels and with third-party suppliers
• Ability to explain financial terms in simple language
• Demonstrate and convey a passion for the work of IMPAKT housing & support, including an understanding of the work we do and the challenges faced

This is a largely office-based role in Bedford. The closing date for applications is on the 8^th June with first stage interviews taking place the week commencing the 16^th June.

Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!

We have an exciting opportunity for a Team Leader to join our victim service team, working 37.5 hours per week on a hybrid basis'.

Do you want to make a difference every day? Do you want to lead and inspire a team to achieve their goals, continually learn, and adapt to provide the best service for victims of crime?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Team Leader you will be:

• Ensuring the effective delivery of services to victims in accordance with the London Adult Service against contract specifications, operating procedures, confidentiality, information sharing and safeguarding policies.
• Lead the caseworker team, ensuring victims receive timely, professional needs and risks assessment and referral to appropriate support, assuring the quality of service provision.
• The role will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients.
• The role will focus on performance management of their reports including auditing cases, allocation of cases and input into performance reporting.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Manager

Location: Lancaster LA1 1BJ or such other place as required

Salary: Starting salary £30,903.60 for 30 hours per week, £38,626 to £41,511 (FTE), NJC Salary Scale PO2

Hours: 30 hours per week (with a possibility of increasing to 37.5 hours if required)

Closing Date: 12 noon on Monday 30th June

Lancaster & District Homeless Action Service Limited, known as LDHAS, is a registered charity and they have been working with street homeless and vulnerably housed people for over 32 years. They provide essential needs support, advice and information, from their centre in Lancaster with additional support from visiting partner agencies like Citizens Advice, Changing Futures, SafeNet, Calico, Red Rose Recovery, the Hep C Trust and Inspire.

The Role

The post holder will operationally manage Lancaster & District Homeless Action Service ensuring effective day-to-day management and the delivery of high-quality support to street homeless individuals with complex needs. This role involves leading and managing a team of staff and volunteers and facilitating a hub for a range of services. The post holder will foster strong partnerships within the hub ensuring it operates efficiently, safely and in line with LDHAS's values and policies. The post-holder will also lead LDHAS in the strategic development of its vision as a hub for a range of services. This includes strategy and business planning development and articulating LDHAS's vision and mission in partnership with the Board.

Key Responsibilities

• Provide strong and effective leadership to the operational team, fostering a positive and collaborative working environment.
• Oversee the day-to-day operations of LDHAS services, ensuring they are delivered to a high standard and in line with agreed policies and procedures.
• Manage and support the performance and development of staff and volunteers, including supervision, appraisal, and training.
• Develop and maintain effective working relationships with partner agencies and stakeholders within the hub and the wider community.
• Ensure the hub operates as a safe and welcoming environment for service users, staff, and volunteers, adhering to health and safety regulations.
• Contribute to the development and implementation of LDHAS's strategic plans and operational policies.
• Monitor and evaluate the effectiveness of services, identifying areas for improvement and implementing changes as required.
• Manage budgets effectively within the operational remit, ensuring value for money.
• Ensure accurate record-keeping and data collection in line with organisational requirements and relevant legislation.
• Prepare reports for the Board of Trustees and other stakeholders on operational activities and performance.
• Lead on safeguarding matters within the operational team, ensuring adherence to LDHAS's safeguarding policies and procedures.
• Manage risk effectively within the operational areas, implementing appropriate risk assessments and mitigation strategies.
• Respond dynamically to situational changes and risks, ensuring the safety and well-being of service users, staff, and volunteers.
• Develop and monitor plans and processes for ensuring the long-term viability of the organisation and ensure impact reporting is developed.
• Work with the Finance Officer and Fundraising & Development Officer to ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the charity in achieving its objectives.
• Identify and respond to emerging needs and trends within the local homeless community.
• Represent the LDHAS at relevant forums and meetings.
• Respond to media enquiries, manage events, photo calls and visits.
• Produce, edit, proofread, and co-ordinate complex internal and external publications, client leaflets and public advice documents.
• Write press releases, articles; oversee print and distribution.
• Work with the management team to prepare the annual report and annual accounts for authorisation by the Board and then submission to The Charity Commission and Companies House.
• Report to the Board on the organisation's strategic developments and challenges and risks.
• Alongside the Board take responsibility for the legal obligations of the organisation in accordance with The Charity Commission and Companies House.

Skills and Qualifications

• Professional knowledge of working with vulnerable adults and homelessness. Gained through qualification and/or equivalent Bachelor level experiential learning.
• The ability to draw on and apply personal lived experiences appropriately.
• Evidence of continuing professional development
• Extensive knowledge and understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services that are responsive to their needs
• Knowledge of relevant legislation, policies, and procedures related to homelessness and safeguarding.
• Extensive experience in managing services for individuals with complex needs.
• Experience of developing and delivering effective interagency working
• Experience in the development of new roles and services
• Demonstrable evidence of leading change
• Strong leadership and management skills, with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Ability to work effectively in a multi-agency environment.
• Strong organisational and problem-solving skills.
• High-level analytical problem-solving skills
• Ability to critically analyse and evaluate service issues to promote service improvement.
• Ability to respond dynamically to situational change and risk

To Apply

If you feel you are a suitable candidate and would like to work for Lancaster & District Homeless Action Service, please do not hesitate to apply.

Chief Executive Officer

Coventry, flexible and hybrid working

4 to 5 days per week (0.8 to 1.0 FTE)

£48,000 – £55,000 pro rata, depending on experience

Lead an innovative, values-driven team making a real difference for people with muscular dystrophy (MD)

Muscular Dystrophy Support Centre is a user-led charity dedicated to supporting people affected by muscular dystrophy - rare and sometimes life-limiting conditions that impact 110,000 people in the UK. We are one of only two dedicated MD therapy centres in the country and the only one in the Midlands.

We provide long-term, transformative physical therapies and community support to improve mobility, independence and quality of life. In 2025, we aim to support over 600 people through services at our Coventry HQ, satellites across the region, and online.

After a period of significant growth, we’re now focused on consolidating operations, improving systems, and preparing for the next stage in our development -guided by a new five-year strategy.

We’re looking for a compassionate, strategic and operationally-minded Chief Executive to lead us into this next phase. You’ll work closely with our Board, staff, volunteers, and service users to deliver sustainable growth, ensure operational excellence, and champion our community. We are a dynamic, supportive and committed team with a flexible working environment.

About the role

This is a hands-on leadership role, ideal for someone who thrives in a small but ambitious charity setting. As Chief Executive, you will:

• Lead the development and delivery of our strategic vision and operational plan.
• Responsible for day-to-day operations and embed robust systems for monitoring and continuous improvement.
• Ensure accurate data collection and reporting to guide effective decision-making.
• Support and develop a collaborative and values-led team culture.
• Oversee finances and income generation, including statutory funding and voluntary income.
• Act as our lead spokesperson and build strong external partnerships across the health, charity, and policy sectors.

What we’re looking for

We’re open to candidates from diverse professional backgrounds, but we’re especially keen to hear from people who can demonstrate:

• Senior leadership experience in the charity, health or care sectors.
• Strong operational and team management skills – including experience improving systems and processes.
• Experience with strategic planning, income generation, and governance.
• A people-first leadership approach with a strong commitment to inclusion and user voice.
• A warm, grounded communicator with experience building trusted relationships with staff, volunteers, funders, and service users.

What we offer

• Employer-contributed pension scheme (contribution 3% qualifying earnings)
• 22 days annual leave plus bank holidays (pro rata), with additional days of leave accrued with service
• Employee Assistance Programme
• Free tea and coffee provided in the office
• Free onsite car parking
• Friendly and informal office environment

Why join us

• Opportunity to further shape and build a Charity and your role in a key phase of development.
• Opportunity to make a meaningful impact in the lives of people with long-term, degenerative conditions
• Work with a supportive, passionate and collaborative team and Board.
• Experience first-hand the impact of our services and support on service-users and their families.

FINANCE MANAGER (Part-Time)
Location: Hybrid – 1 day a week in North West London office
Contract: 2 days per week (0.4 FTE)
Salary: £50,000 FTE

A dynamic and mission-driven arts and education charity is looking for a Finance Manager to oversee day-to-day financial operations, reporting, and compliance. This is a broad and varied role, ideal for someone who thrives in a small team environment and enjoys working across multiple areas of finance, from budgeting and planning to bookkeeping and audit support.

You’ll report to the Executive Director and play a key role in ensuring financial sustainability and robust financial processes as the organisation continues to grow.

KEY RESPONSIBILITIES

• Manage day-to-day finances including income, expenditure, invoicing, payroll and banking
• Prepare monthly and quarterly management accounts and forecasts
• Support budget setting and financial planning
• Lead on year-end accounts, audit preparation, and liaison with external auditors
• Ensure compliance with Charity Commission and Companies House requirements
• Maintain financial systems (currently QuickBooks) and oversee financial policies
• Work closely with the Executive Director and Board to provide financial insights and updates

ABOUT YOU

• Experience in a similar finance role, ideally a blend of commercial and charity experience.
• Strong understanding of charity finance regulations and reporting
• Proficiency with QuickBooks or similar accounting software
• Excellent financial analysis and reporting skills
• A proactive, collaborative approach and comfort working in a small, agile team

As a specialist recruitment agency, we are committed to promoting diversity and inclusion and encourage applications from all sections of the community. We support candidates throughout their recruitment journey.

WHO WE ARE

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, giving children the opportunity to engage at school and break the cycle of poverty. 

In our nearly seven years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 12,000 bed bundles to children to date!! 

WHO WE ARE LOOKING FOR

As we grow, we are looking to recruit a mission-focussed and values-led Volunteer Support Officer to join our Operations team.

As our ideal candidate you will need to be in commuting distance to our Leeds warehouse, meaning you can travel regularly to meet with the team. 

As a Volunteer Support Officer, you will be responsible for supporting volunteer engagement, ensuring smooth communication, and managing key administrative processes. This role requires a well-organised, digitally confident, and people-oriented individual who is passionate about making a difference.

Ideally, you’ll have experience of volunteer management in the charity sector, due to some of the specialities that come with this. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date. 

WHAT WE OFFER

• Starting at £25,625 with progression up to £29,725 p/a (FTE) 

• 36 days annual leave (including bank holidays) prorated

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website and the coverage of us across social media. 

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.

We are looking to recruit a Technology Business Partner. The post-holder will play a pivotal role in driving modern Ways of Working and fostering technology adoption across the organisation. This hybrid position blends the responsibilities of a Business Analyst, Solutions Architect, Technical Trainer, and Mentor.

Acting as a vital link between technical teams and end users, the Technology Business Partner ensures that technology solutions are not only implemented effectively but are also embraced and utilised to their full potential.

Working closely with stakeholders across the organisation, you will take the time to understand each teams unique dynamics, operational objectives and technology needs, mapping out their processes and fostering a culture of continuous improvement.

With strong experience in Microsoft 365, you will be confident in utilising tools such as Teams and SharePoint to enable individuals and departments to streamline and enhance their ways of working. You will play a key role in enabling and embedding digital working practices across Sands, helping to ensure the technology available supports day-to-day operations and long term strategic goals.

You will also be able to cope with demanding situations and work to tight deadlines, with the ability to think outside of the box and demonstrate an agile approach.

This is an exciting and-high profile role which offers a fantastic opportunity to make a real difference to the work of Sands.